Banfield Pet Hospital

I went to the Missouri City location to get my corgi's heartworm medication. The first time I waited 8 minutes while the employee talked on the phone and did not acknowledge me. The second time I waited 5 minutes and finally had to ask a store employee to go to the back and get someone to help me. The woman came out and put the name in the computer and informed me that my dog had not been there since 2009. I explained that the dog has a wellness plan and was just seen by the vet two weeks ago. She was not convinced that I was correct. This has happened over and over again. I went to the Sugar Land store and the employee there told me that they entered the dog's name incorrectly - "Dutchess" instead of the correct spelling "Duchess". Also, I am not happy with Pet Hotel. My dog has gotten ill the last two times and both times the vet at Banfield tried to insist that she did not get sick at the Pet Hotel. I have moved to a private vet and cancelled the wellness plan.

I left my dog for a wellness exam. She is medium size. No tech was available so they asked me to bring her back and put her in a cage. I said "this cage is too small". They said they would move her. The back smelled horrible like they never clean the cages or floor. I didn't want to leave, but had already paid the few hundred dollar plan. They said pick the dog up in an hour or so. I went back 4 times, still the lady had not been seen. Finally, I picked her up before closing and she started coughing profusely. She was so sick coughing mucus and coughing all night. I brought her back, they said no way they gave her the cough. My perfectly healthy dog is now sick. Very sick. After a week of complaints, I brought her back and raised hell so much that they gave me, for free, some cough medicine. Oh aren't they so nice? I will never go back. They also said they spayed her and tried to charge me when in fact, she was never spayed. Terrible customer service and overall experience.

I am very frustrated! I am paying $25.95 a month as part of the Banfield wellness plan. This includes most of my dog's vaccines and doctor visits. Every time I would go into the vet, Dr. ** would repeatedly try to up-sell me so I had additional fees upon checkout. In February, my dog was over-vaccinated by Dr. ** at Banfield (in PetSmart). Due to this over-vaccination, my dog nearly died. I came back to the vet not too long after because blood was in his urine. Dr. ** said he immediately had to get a blood transfusion at the hospital and he may not make it. What? My dog was perfectly healthy before I began taking him to Banfield! He is an indoor dog and is never exposed to the outside! She kept stating, "Well, I don't know how something like this could happen." To make a long story short, I spent over $2,000 that week in hospital bills. The hospital saved my dog. I will never go back to Banfield. Banfield is demanding I still pay this monthly fee. Please help.

Saturday, I took my 1 1/2 year old healthy bouncing happy shih tzu in for her wellness check. Notice to all! If a vet requires you to leave your pet where you have no control over what is being done to them, find a new vet! I left little Lucy just at 9am. When I left her, I provided to them the information regarding her shot records and what boosters were needed. The email from another vet was shown to the individual checking us in. I was told a nurse would contact me and talk to me before anything was done. This did not happen. I finally called around 2:30pm in the afternoon and was told to come get Lucy in about an hour. I got there only to be told my Lucy has had an allergic reaction to her vaccines and the vet kept saying there was no record of an allergy to her vaccines.

After much addition questioning, I found out that additional unauthorized vaccines were administered, i.e. leptospirosis! I did not and would not have authorized this! Read up on this vaccine and its use. As you read, and read the high risk, please remember that I have a 10 lb. white regularly groomed shih tzu! She doesn't run in the woods or swim in the local creek! She's in the house 90% of the time! I finally was allowed to take Lucy home at 6:30pm. Before I got her in my car, she started vomiting. She continued to do so, on me in the car and again once I got her in the house. Her inflammation around her eyes was also returning. I called the vet back. They had me bring her back in for more steroid injections. We went in for a wellness check that was supposed to be covered by the insurance plan. They gave her an unauthorized injection, and then charged me $240 for their error! You have to pay or you don't get your pup!

By 1:30 am Sunday morning, we were in the Emergency Vet office. In addition to severe lethargy, Lucy was now pooping blood all over the house. The vet provided Lucy subQ fluids, antibiotics to assist with gastro issue caused by the trauma to her little system. He really hoped this would end the saga. Sunday, little Lucy continued to be lethargic. She refused all attempts to provide food and water. My Lucy is now admitted at the ER Animal Hospital. The outcome of this veterinarian's maverick decision to provide my pet an unauthorized and unwanted vaccine is yet to be seen. This is such a horrible situation. There is no price tag for Lucy, but we're up to almost $1,000 at this point. Exercise caution people! Never ever leave your pet. Banfield requires it for the annual visit! This vet needs to lose her license! If anyone can help me make that happen, let me know!

I signed up my two cats for the Banfield Optimum Active Prevention plan, which includes dental cleaning. But when I tried to set up an appointment, Banfield is always booked. No openings. Tough luck. What good is this plan when they don't want to perform the service after you have purchased the plan? My advice: Don't sign up!

A year ago, I signed up for the puppy plan with Banfield for our new puppy. I figured it was convenient and reasonable for the services they received. We always had a good experience. Then 3 weeks ago, my other dog started having diarrhea and blood in her stools. We took her to Banfield - biggest mistake of my life. After taking her back twice and having every test possible, they could not seem to find anything wrong with her. Meanwhile, she had lost over 4 lbs between her 2 visits and she was still having diarrhea and bloody stools. Five days after the 2nd visit, she got worse, she was only having blood, no stools. I immediately called and after spending more than $700 over the past 2+ weeks, I explained I could not afford to spend another $300+ and asked if I could make payments. Absolutely not!

Obviously, I was willing to pay. I just could not afford it all at once. You would think they referred me to an emergency vet that actually had worse service than Banfield and also did not take payments. I spent the day trying to find someone to see my dog. Finally, I found a local vet to see her. She ended up having major abdominal surgery that night. She had an "endoceception" and had to have her cecum removed. They told me had I waited, it would have been very bad and her bowel may have exploded, she probably would have died. I cannot believe that a national chain cannot make arrangements with its customers for an emergency. However, I am glad I went elsewhere as they would have probably killed her.

When I went to the clinic to get her records to take somewhere else, I was upset and crying and the recommendation to me was: "Whatever is wrong could be very expensive, putting her down may be your best option." Really!? I am sure I would not "put down" my kid if he was going to be expensive. Banfield is out for one thing - money. They do not care for your animals and most of the vets are incompetent. After reading all the complaints I have found, I cannot believe this place has been around this long. We really need to band together to do something about this place. I have made several attempts to get an email or address to write a formal complaint but have been unsuccessful. I can only hope people are reading all my posts and think twice about using this place.

On May 5th, 2012, I took my puppy into Banfield in Joplin, Missouri to have him looked and get the shots that he needed. When I went in there, the people at the front desk were very rude to me. I blew that off. Once I was able to have my dog looked at, the nurse was telling me about the "Wellness Plan" (which is a huge rip-off). I told her that I would talk to my husband about it. Once my dog got all his shots, the nurse came back into the room asking for my account information for the Wellness Plan. I told her that I would not be able to do that today because I would have to see if my husband would want to. She told me that I would have to do it today because they already gave him the shot on the Wellness Plan and told me that at this point, I would have to.

So, I called my husband to tell him what they did and he was pissed! So then today, I called to cancel the Wellness Plan after talking to my husband and we both agree that we could find a better vet for our dog. So I was told to call the call center to cancel it. (By the way, I work in a call center myself and I know how things are supposed to work and let's just say they pissed me off even more once I got treated the way I did.) I called the call center and I asked to cancel the plan and they asked me why (which should be none of their business). I told them that we no longer need service from them.

The agent on the line told me he would not allow that because I had $140 due and they would not cancel till that was paid. But when I talked to the nurse at the vet, she said my dog was getting $80 (which I paid that day) worth of care and I wouldn't owe anything until his next appointment. I informed the agent on the phone of this and he was very rude with me, placed me on hold, pick up and automatically hung up! I know that my puppy got ** for care, not $200 worth of care! I will never take my dog to that place again! And after reading the issues that other people have had with this place they call a "vet office," I feel horrible for them. This place really needs to be put under because they don't do ** for our animals!

Where do I begin? I actually have 3 complaints. I gave my credit card information to the front desk receptionist three separate times and every time I come back for a scheduled appointment, I'm told my account is on hold and I cannot get a reason why (knowing I have money in that account to have withdrawn every month of $38). I joined the Wellness Plan specifically so I don't get crunched with a huge bill, but since they are not taking that money out each month, when I do go, I get 3 to 4 months of "we need to bill you this amount"! It seems that my card works when they swipe it there at the hospital. The receptionists are rude and the wait for a scheduled appoint turns into a wait of 2+ hours.

When we are put in a room, I can tell the table was not clean - hair and slobber from another dog are all over the exam table. My puppy was spayed on 5/9/12. I never received a call to come pick her up as they told me they would. I called and was told, "oh yeah, come in and pick her up now". I got there and again, the wait to just check in was 30 minutes. It's like a zoo! People all over, phones ringing and one receptionist! Everyone was complaining and very upset. Finally, I got checked in, paid my 2 months. They said I owed plus the bill of the spay and then told to wait, that someone will be right with me. I waited an hour and a half for my puppy. No one even acknowledged I was there. I finally had to grab a vet who was assisting another irate customer to please get my puppy from the back or please let me know what was going on!

This is unacceptable and so unprofessional. A nurse finally brought the puppy out to me. She seemed angry. She blurted out instructions to me on how to care for Fiona and off she went to the back. That evening, my puppy had a horrible night. She was whining and the incision was oozing more than usual. The incision area was a very deep red and swollen. I tried calling Banfield at 9AM as it says they open at that time and got the recording. I tried again at 9:05, 9:10 and 9:15, still got the recording. I decided enough is enough and took my dog to another vet. I want to get out of this Wellness Plan as of today! I learned my lesson with Banfield and my puppy's life is not worth jeopardizing with incompetent personnel.

I was overcharged twice. I was guaranteed a refund and never got it. They have poor customer service. I was told by location to make a complaint to their supervisors and that they would take care of my problem. Who tells a customer to make a complaint? Why wouldn't they just fix it themselves? On voice-recorded call, I was told my plan was switched to my requested plan. It never was.

The second time I called their customer service, they told me I should have been refunded but that they would no longer honor it. Then I requested to cancel the plan, so they transferred me to that department and then told me they would not cancel my plan. They just lost a customer, who in their own words, never had a problem with billing or service in the past; and they would gladly refund me the overcharge that wasn't their money in the first place.

I signed up for the $28 puppy plan and it's a waste. I tried to get my puppy sprayed twice and they keep giving reasons why they can't. They're just after the money and I think I deserve a refund since I did the $28 plan for the spraying instead of the $24, especially since I'm going to look elsewhere to get the spraying. Don't waste time or money there!

My male tabby cat Rudy was 6 years old. He hadn't eaten for 4 days and he only drank and slept. He did eat some treats, but no real food. So I brought him in to Banfield and he was seen by Dr. Jennifer **. After examining him, they said I would have to leave him for blood test and urine test for about an hour. Well, two hours passed. I called and they said there was nothing wrong with any vital organs, but they still were unable to get a urine specimen. Dr. ** said she was going to put him on antibiotic and new eye drops and will keep an eye on him. She again said, "I will call you back when you can come pick him up." Again, I waited an hour and called. This time they said, "Come pick him up. His medicine will be ready."

When we arrived in the office 25 minutes later, Dr. ** came in the waiting room and told us Rudy collapsed. She had him on oxygen and he died. I am so upset. I can't believe he could die that quick. The doctor said she thinks he died from rat poison. I don't believe this. My cat was a house cat. He only went outside with me. I always watch him closely. I believe they tried to get the urine so many times that they kept poking him so many times and they caused this. I am not a vet, but I know my cat. I treated him like a king. If there was a rat, I would have known there was one and I have another cat. Don't you think something would be wrong with him? I just want someone to know what happened. If you love your pets, don't leave them with Banfield vets. I love Rudy and will always love him. I feel so horrible that I left him there. I feel so lost.

We took our cat to Banfield directly from the emergency vet he had spent the night at. Banfield was to set his leg and put it in a cast. They put a splint on the lower portion of his leg only. A couple of days later, he was screaming in pain and now the weekend, so back to emergency. They said it should have been in a cast and immobilized up past the knee. Banfield tried to charge us for x-rays we brought with us and will not refund the money for the shotty splint work. If I was to rate them from 1 to 10 stars, they may get a 1/2 start. This was the Banfield in Bend, Oregon. I have had trouble with the one in Santa Clarita, CA also.

My son enrolled his pup in the medical plan, but every time we would go to take her for a visit, he was being charged $200-$300 extra for medicine, shampoos, ear drops, etc. So I told him that he needed to cancel the plan, which he has tried to do over and over again. They keep you on hold forever and then disconnect. Now the pup is sick and he called to try and make an appointment for her and is told that he has to pay almost $200 before they can see him. What? What is that for? My son is in a panic because the pup is sick and I am so angry I can spit! I hope someone does file a class action so my son can be a part of it. Now I need to find another vet, because I refused to go back to these crooks.

On 4/21/2012, I took by my dog (Fritz) at Vacaville, CA due to shaking of his head and bad ear odor smell. The hospital did the following: 1) Physical exam (even though he doesn't need it); 2) Ear cleaning level 1 for $24.00; 3) Ear swab and microscopic exam for $45.94; 4) Remicin ear ointment (one tube for $ 33.99); 5) Waste fee for $3.60. Total charge is $107.53.

The doctor originally prescribed an ear ointment for $59.95 and I asked her for a more affordable medicine with the same result and she did that. Dr. ** is a good vet doctor. Since Vacaville is 64 miles round trip, I decided to have the follow-up at the Concord, CA location on 4/28/2012. I have difficulty applying the ointment, so I asked the doctor if I can have a medicine to calm him down and I was advised to give him Dramamine. Unfortunately, it doesn't work. The doctor personally discussed with me the result of the exam and scheduled me for a follow-up after a week.

Since I am closer at the Banfield Pet Hospital in Concord, CA, I decided to have the follow-up for my dog. After the follow-up, the doctor did not discuss with me personally the result of the follow-up and give me medicine for ear cleaning, which cost of $24.95. I told them that I have ear cleaning solution that I can use instead. The technician asked me to wait for the doctor and after 20 minutes of waiting, I just decided to go ahead and buy the solution from them. I find that the doctor's action was very unprofessional since she let me wait for her to explain to me why I should buy this expensive ear cleaning solution and the worst thing was that she let the technician discuss with me my concern.

I also asked to give me medication to keep my dog calm before I flush his ear and the technician talked again with the attending doctor and prescribed tramadol (50 mg) that cost $0.89 per tablet. This medicine costs $0.20 at PetCareRx; the hospital overcharged me by $0.69 per tablet and that is not a good medical practice. The bottom line: I will not go at this location until this organization has disciplined their affiliates.

After reading many reviews, I realized I am not the only one in the Banfield screwed over boat. I was not satisfied with the care I received at the Trinity Florida Banfield for some time. I have four dogs, all on the Wellness Scams. Every time I would go there, it was a constant push to try to sell me unnecessary care above and beyond the already over-inflated prices on their plans. For example, somehow, the only dog whose blood work was not covered on a particular visit would be the one that they would have a problem that needed to be looked at. Banfield is like an assembly line with the only goal they have is to take more money out of your pocket. Forget about any personal touches, like actually remembering you or your pets.

The final straw was in March 2012. My oldest dog, a Shepherd mix, had a lump. I asked for it to be looked at. They said they would biopsy it and the results would take 3-5 days. One week, two, three - every time I would call, they said, "Oh, we will call you when we know." Finally, almost a month later, I gave another call and demanded to know what was going on. I then posted complaints to the corporate office. Finally, one of the doctors called and went overboard with apology. Apparently, my tirades got some reaction at least. Luckily, my baby is okay, but I see other reviews where their dogs were not so lucky with the lack of response to a biopsy. I am done with Banfield.

Luckily, two of the plans I caught before their renewal and was able to cancel. Of course, with the other two plans, they want to charge me over $700 to cancel. Now, the rep on the phone (who was a total smug ** named Eric) urged me to go to another Banfield because I had over 600 worth of services I should use. What? You want to charge me $700 to cancel but I should go to another Banfield to use $600 worth of services? Why is this company allowed to conduct such shady practices? Class action lawsuit, anyone?

On or about the 1st of March, we brought our dog Lisy for a wellness check-up. I think she needed a shot back then, but we had to drop her off. We left her leash with her and gave it to (attached to the dog) with an assistant. When we picked her up later in the day, that leash was not with her but she had a thin black leash that was much shorter. We were told that that leash was chewed up by our dog because the assistant forgot to take it off when Lisy was put into the cage. The leash we brought her in with was purchased at PetSmart and it was black, 1 inch wide and slipped around her whole neck and we paid good money for it. I could lock it on her neck as tight as needed. In other words, it was a great leash for a very wiggly dog.

Since then, Lisy has backed out of her collar 3 times by using the leash that Banfield decided to use as a replacement. Today, Lisy wiggled out of her collar and ran into the road. Luckily, the truck that almost hit her was able to stop in time. If I would have taken my car to a garage and they gave it back to me with an undersized tire because through their neglect the original and right tire was damaged, I would either have them replace it correctly or have them in court. I think you get my drift now. No, I will not drive all the way from Piedmont to Spartanburg to pick up or purchase a new leash, the gas involved in such a trip would cost much more than the cost of the leash. Banfield needs to do what they believe is right and then I will do what I believe is right.

I took my dog in for a check-up to establish vet care. I had the wellness plan. The office staff was really friendly, and I was happy. However, I had to have them look at his leg, because it was hurt from my 2-year-old granddaughter holding him. I was not there, but my daughter took care of it. And when I took him in to get it rechecked at his visit, they wanted to keep him for a couple of hours so they could rewrap it right. Are you kidding me? How long does it take to rewrap a leg? My other vet did it in like 10 minutes, and it stayed on and he was ok with it. Banfield wrapped it, and it came off the next day.

They charged me a kennel fee as well. Are you kidding me? I could have held the poor little thing out in the lobby to save money. I don't have money to waste like that. I want it spent on my dog, not having him sit in a kennel while they decided when they wanted to get around to it. Not to mention, the vet gave me a mini spiel on why my dog shouldn't be around my granddaughter. Ok, I know that. I wasn't there, and she's 2. She didn't set out to harm him. But let's take care of the issue, not lecture me on it. I am not a child. I am so going to get rid of this vet as soon as my wellness plan is done.

Banfield Pet Hospital - Monument Road, Jax: After having our 2 dogs for 10 years on their Wellness Program at this location, we decided today after our visit to change vets. Not only is the staff incompetent but the doctor does not even take the time or effort to see customers. Frankly, if you care about your pets' medical treatment then seek service elsewhere.

I had horrible service at the Coral Gables office after taking my cat in for a routine exam. A staff member cleaned my cat's ear out without my requesting so or getting my consent first. My cat came home stumbling from this visit. I decided to take him to the midtown office where the doctor said the ear cleaning may have caused permanent damage, prescribed 3 medications and charged me $250 even though he agreed it was the other location's fault and responsibility! I would not take my worst enemy to Banfield pet hospital. If any of my pets were on death's door and suffering, I would not take them here! Even if Banfield was my only option.

At 11:00 a.m. this morning, 04/17/2012, I took both of my Beagles (Bourbon and Bailey) to the Jacksonville Banfield Hospital located in City Drive #113 and still at this time, today at 6:00 p.m., they had not done blood work nor x-rays on my dog Bailey who needed urgent attention. The receptionist's attitude was rude and never kept me informed of what the status on my dogs' check up was. I was accompanied by a friend who has a child and a baby, and needless to say, she was exhausted and fed up with Banfield's inability to properly attend my dogs. What a disaster!

We had to call the Toll Free Number of Customer Service, speak to a CSR, Lindsey, who transferred the call to the this hospital where I was sitting in the reception area to be able to speak to someone who could help. Fortunately, someone responded. Dr. Hawk, who very at ease, explained they had a lot of work and would take care of Bailey next after having us wait since 11:00 a.m. this morning!

Imagine what a lack of sense of urgency! Dr. Hawk apparently has no idea of their inability to be efficient or effective. Banfield is liable for anything that happens to our dogs. This is animal cruelty allowing a sick dog who's gasping for air to be there without attention during so many hours - 11:00 a.m. to 6:00 p.m. This is 7 hours total. What are they thinking? How can they operate this way?

Agencies who regulate this hospital need to get involved immediately. These types of actions need to be addressed and corrected so that Banfield staff can take seriously their jobs!

Veterinarian wanted multiple extractions that were not needed: My cats Neko-San and Charlie have been enrolled in your Optimum Wellness Plan since March 2010. On November 21, 2011 at approximately 7:10 AM, I delivered them to the Banfield location in Parker, Colorado for a health checkup and annual dental cleaning. I signed the usual treatment consent forms and a separate form regarding their dental cleanings. I authorized extractions up to $50 per cat. I inquired as to the cost of an extraction and was advised by the receptionist that it would be between $10 and $20 per tooth.

At approximately 1 PM, I received a phone call from Dr. **. He told me that Neko would require 11 extractions and that the cost would be in the $1,000 range plus about $300-400 for medications. I did not authorize the procedure for several reasons. Neko is 13 years old, and I feared that losing 11 teeth would not only cause him severe pain but would also adversely affect his quality of life. Less than two hours later, I received a second phone call from Dr. ** who advised me that Charlie needed between 3 and 5 extractions. Again, I did not authorize the procedure. As a retired senior on a limited income, I can ill afford to spend close to $2000 on pet care, in addition to monthly wellness plan premiums of $62.90.

I picked the cats up from Banfield shortly after 4:30 PM. Both appeared a little drowsy. The necessity of the extractions was again emphasized by Dr. ** and a vet tech. I was not informed of any other potential health problems. I telephoned my previous veterinarian who retired several years ago and discussed the cats' dental health with him. He referred me to his family's veterinarian whom I consulted on November 26, 2011. I had downloaded the lab test results and treatment history of both cats from the Banfield website. After examining the cats and the lab results, he told me that he saw no reason or need for the extreme procedures recommended by Dr. **. I no longer have any confidence in the Banfield staff and will not return there for my cats care. I requested that the cats' Wellness Plans be terminated effective at the end of November 2011. I will share my experience with my friends and advise them to consider alternatives to Banfield.

I received no response until I found the CEO's e-mail address and contacted her. I provided Banfield with a detailed exam report from the second veterinarian. My credit card issuer agreed with me that I should not have to pay premiums after I terminated the plan. Now Banfield is hounding me with phone calls, demanding additional payments. I am fed up with Banfield, and I told them that I will not pay them one more cent. They called again today, and I made my position clear.

i called the Banfield, and they told me i could bring my dogs in without appointment before 6pm. I got there about 5:35pm. They said they can't take me and that we were behind schedule. Well, I need my Heartworm prescription, so I can call 1800petmeds to get Heartgard before the 10th. I'm very dissatisfied with the way they handled the situation.

I got a puppy in 2010, took him to Banfield for exam, shots and whatnot. I enrolled him in the puppy wellness plan because it seemed like it would save me some money in the long run. I used Banfield exclusively and shopped at PetSmart for convenience. My dog is an adult now and I have not needed the vet services as much as when he was a puppy.

Recently, Banfield has started sending me threatening letters and calling my phone with a recording insisting that I call and speak to someone. After speaking to a representative, I discovered that the card I had given them to pay the monthly wellness plan fee had expired. I went to my bank and found out that is not the case; the card is fine until 2014.

I called back and told the representative that I did not really need the plan anymore and that I did not order the upgrade from the puppy plan anyway. She informed me that I still had to pay some past due amount. I told here that I would not pay because I did not need the plan nor did I order it. She informed me that all plans automatically upgrade. After some round and round about how/what her company is doing, if not illegal, is definitely unethical. I left it at don't call, don't mail, don't charge the card. I was then informed that I would be turned over to collections. No longer will I use Banfield or PetSmart and I will recommend others steer clear, as well.

I recently had my dog neutered at the Banfield at PetSmart in Laurel, Maryland. On 3/28/12, I had my mother pick my do up because I was out of town. When I returned on 4/1/12, my mother was concerned about the amount she had to pay. Now my mom is elderly and I felt she was taken advantage of. She was never told what she paid for, which I believe they did it to me until I make inquiries and what I have a problem with was the $44.09 xl collar, that she was told they were going to send Porsha (my dog) home, not being sold but given.

I called Monday afternoon, spoke to someone and told them my dog never used the collar and I need to return it. The young lady spoke to the office manager and she said I cannot return because it left the office, which is bogus, so I said I'm on my way up there. When I got there 10min later, I was told the office manager went home. They cannot do anything, so I immediately got upset, especially when there is a $15 collar that PetSmart sells directly in front of Banfield office.

The on call doctor was very rude to me. She said my mom is a liar and she agreed to buy all the things, my mother has no reason to lie to me and I am upset because of the manner I was treated. I spent good money there for my dog's wellness plan as well as meds for her, but this is by far very unprofessional on Banfield for taking advantage of an elder lady.

I filed a complaint with their corporate but apparently, their corporate office does not feel it's important to return calls immediately, they said 3 - 5 days. I cannot believe this big organization can be allowed to do this to customers. I would greatly appreciate it if someone can help. I feel very disrespected. Most of the staff there are unprofessional, especially the doctor that called my mom a liar because she had me wait at a previous visit half hour or more for meds. I called in hours before while she chilled out and had a conversation with a friend about their weekend and I sat and listened.

Our dog, Cameo, had blood in his urine. He was in a lot of pain. We didn't think he was going to make it. This is our first dog situation. I made an appointment with Banfield on 03/30 at 7:30 am to have Cameo looked at. My husband was told to leave him and he would be seen and a call would be made to update him on Cameo's condition. The call indicated Cameo had stones and would need surgery to have them removed. The surgery would be $1000, but there is a fund to help with those needing assistance. $100 was taken off the bill.

We received a call in the evening stating Cameo would be going into surgery and we would receive a call when it is complete. The call came after 8pm that the procedure was complete and we can pick Cameo up. Upon arrival, the doctor seemed nervous and emotional. I became worried for Cameo, as we saw he had a tube hanging from him as Lexi was holding and comforting him. And the doctor took us to the computer to show us the x-rays pre- and post-surgery. However, she could not operate the computer. She stated that it was a new system and that she's not that familiar with it.

She went to get the CD containing the x-rays, so we can view them. It indicated the stones were still there as well as the catheter lodged in his penis. She was unable to remove it. She stated, "We discounted your bill by $600 and we can give you numbers of area surgeons to remove the catheter." I stated to her "You got it stuck in him and now want us to figure out how to get it out and at our expense? No way! Plus, we don't know what to tell the surgeon in terms they will understand."

I asked her if was she ok, because she was very emotional. We understood it was an accident, but we're not upset because it wasn't intentional. She told us to take him home for the night, drain his catheter every 6 hours, and bring him back in the morning. We had questions about his diet and what to look for during the night. But the doctor would not come out to speak to us. She only communicated through Lexi. I thought that was odd, and she also told us to give him his pain and antibiotics in the morning. As we left the building and Lexi locked the door, we looked back and the doctor then appeared out of the room. Again, odd, I thought.

It was a long night. I didn't know if he'd make it through the night. He was so restless and jumpy. The next morning, we arrived to Banfield as indicated before 9am. We were greeted by Lexi again; she was such a sweetheart. I told her of the billing error. They took off the cost of the surgery but left on all the materials and items pertaining to the surgery, totaling in excess of $300. This was not acceptable. She was expecting Cameo because she was aware of the instructions to bring him back and the doctor locating the surgeon to remove the catheter, plus she wanted to monitor him because he could keep the catheter in for more than 48 hours. I had an appointment and needed to leave. It was 8:55am, and the doctor was scheduled to be in by 9am. Lexi asked for the contact numbers for the doctor to call when she arrives.

The entire day passed, my husband stayed in the car asleep after working the midnight shift awaiting her call. No call. So after my appointment, we decided to just go back there. Lexi greeted us warmly again; 3 doctors and a receptionist kept going to the back room. They would come out and would not acknowledge us, except Lexi. We began to get worried. Lexi kept going to the back and would come back and assure us the doctor was coming right out.

After 45 minutes of waiting, I asked what the hold-up was about. Again, I worried something had occurred with Cameo. Then the phone rang, and Lexi indicated room 1 was open. The next thing we knew we were asked to wait for the doctor in room 1. Now, I'm really worried. So, we asked Lexi (She seemed to be the only person communicating with us.), "Is cameo ok?" "Oh, yes, the doctor just want to speak to you in private," Lexi indicated. It was obvious she was being asked to handle us, and it wasn't a comfortable situation for her.

Well, I'm pissed at this point. We've waited all day, and not a word. Here for 45 minutes, still nothing; and now, we're ushered into the room. For 30 minutes, nothing. We came out to see what the holdup was. Still nothing. Finally, the doctor came from the back room with another person. The doctor appeared very nervous, scared actually. And so did the person accompanying her.

My questions: What the heck is this? Have we indicated it was going to be a problem? What is the issue? What has been the hold up? Why is there a heavyweight required? We have been put off all day without a word of update. Now, we are here with no communication from you and then you come out with someone else.

"Oh, she is management, and with issues like this pertaining to billing matter, it's our policy to have someone from management here." I'm pissed because of the manner in which the situation has progressed and now, how we have been handled, stereotyped, and treated unfairly for no logical reason. It was her acknowledged mistake. Now, her options is for us to locate a surgeon, pay for the treatment, and oh, "Please keep us updated on the outcome." It's not going to happen! Finally, she acknowledged the situation was not handled correctly and that she's sorry. I informed her I felt this is a stereotype based on our ethnicity; it was uncalled for and I'm not happy, pissed actually.

The management had nothing to add, but we never have those conversations here. I felt so comforted, no! Then we were informed that the director had approved the doctor to take responsibility for all the corrective surgery at the approved hospital, including meds and stay 100% if we take responsibility of the original bill. It was not the option we wanted; we felt cornered. We felt we had no other recourse, if we wanted Cameo to live. So, this is the agreement we went with.

After speaking to the doctor at the Great Lakes, we determined Cameo still had stones, and the catheter is not functioning. He was bound up again and in much pain. He needed to be sedated. Three days later, Cameo is still in the hospital, the catheter had to be placed back in him, there are more meds, and he's not eating. We are still waiting. Great Lakes has been wonderful with providing information and updates on Cameo and his progress or lack thereof. Banfield is now initiating the update calls to check on Cameo. It's very Unlike our experience with Banfield on Saturday. Highly disappointed and dissatisfied with Banfield COMPLETELY!

I needed a vet to look at my dog and there are no appointments for any vet to see him. They will not give me the number of your main office, which is frustrating. Your office in Fairless Hills has been short on vets for two months now and every time I call, there is a problem for someone to see me. They tell me to call another office. Please have someone from your main office call me.

I got a bill from a collection agency for $319.50. I never got a letter or email telling me that I owed or that I was going to be cancelled for not paying. Never a call or bill from Banfield, just automatically sent it to collections!

I recently took my cat to the Banfield Pet Hosp. in Glen Carbon, IL. The vet is Dr. Jacob and his staff is such great caring individuals. My cat recently had to have her 2nd booster and my Ms. Kitty was getting excited when they went to stuck something in her bottom and I jumped up to help hold her and receive her teeth into my arm. I freaked but it was okay.

These people was so worried for me advising me to go to the doctor to get it checked, cleaned it and wrapped it, but I didn't do the doctor thing. I felt like it was just as much my fault for trying to help. They were so concerned they have called me 2 times asking if I was alright and made sure Ms. Kitty was doing good.

Then yesterday, I received a message from their insurance office asking if I was going to file a claim. For heaven sakes, no way would I do that! These people are so good. I appreciate everything they have done for Ms. Kitty and my grand dog that is a choc lab Dusty Mitchell and the new addition Maggie cat. Banfield is great! Thank you Dr. Jacob and your staff for your great service, smiles and understanding you are the best!

I brought my dog to Banfield with what I was 99 percent certain to be a urinary tract infection. The nurse spent more time promoting a wellness plan than she did talking about my dog's issue. When the vet finally came in, she started talking about underlying issues and gave me a quote upward of $700 which includes scans, x-rays, etc. I said I did not want to do invasive testing at this point, since we had never in my dog's 5 years of life had an issue with his bladder.

They revised the quote and told me I would have to bring him back the following day, because they were closing shortly and nobody had notified me to bring my dog with a full bladder. They also wouldn't accept the fresh urine sample I brought in with me. Mind you, we ended up having to take our dog to a new vet, where they gladly took a fresh urine sample that we brought and were able to easily diagnose the problem.

I was told that when we brought him back the next day, we would have to pay another office fee of $39.95. So, I asked the vet, "You mean to tell me you can't do anything for me today and I have to pay $39.95 and then I have to bring him back again in the morning and pay another $39.95 office visit, not including testing fees?" She confirmed that was correct. I was irate about paying two office visits for the same issue when I was leaving with no answer or any sort of solution for my dog.

I spoke to the office manager who finally said she would waive the fee for today, if I brought him back tomorrow. I told her I did not know if I would be able to return the next day and that I was utterly disgusted with the care (or lack thereof) that I had received that day. I did not return the next day, and I received a very rude call which said I had been sent to collections. No invoice, no bill; nobody tried to call me. And now, I am in collections for a crappy service and no diagnosis of my dog.

We ended up going to a new vet entirely, where my dog received the care I wish he would have received from Banfield. I am severing all ties with Banfield and would encourage you to do the same if you are looking at your pet's best interest. Banfield is out to make a buck and couldn't care less about their patients' well-being. This place is a scam.

Banfield Pet Hospital sucks! I scheduled an appointment at 2PM today to get my retriever's vaccinations. I called this morning because I hadn't received a courtesy email/call. I was informed that his appointment was canceled due to spay/neutering. I asked why I wasn't informed, "Oh, I don't know". **? So the "nice" lady said I could bring him (Rocky) in and the wait would be 1/2 hour. No problem, thanks for fitting us in. My mom and I got there and I was face to face with an absolute **! I kindly explained to her what happened and informed her that I had called earlier to verify, and was told to keep the appointment at 2PM. She said, "it happens, no problem". I was grateful and showed up promptly at 2PM as instructed. I was greeted with "a **", a person who should either live in a hole or be a debt collector, no doubt!

I arrived with my baby and immediately, she barked "we're booked!". Wait, I booked 2 weeks ago and called because I thought I would get a reminder. I checked my spam, she interrupted "we're booked!". I explained that I had called twice and it was okay to bring my dog in for his vaccinations. She proceeded to tell me that, "Oh, too bad". In so many words, until I bit her **. Then she tossed me papers (no explanations) and then proceeded to take my dog back and then asked, "Did you weigh him?". No, the sign states "Staff weighs the animals". Disgusted, she sighed and weighed him. Rachet receptionist told me I have to talk to the vet. No problem. She said, "we'll have Rocky out in 1/2 hour if you don't mind". Sure! And thanks for fitting us in! ** lady came out and told me 4PM! She proceeded to tell me that he's whining and upsetting the other dogs. No **!

So at 5PM, three hours later, I got this ** crap that my dog has a severe ear infection and have pulled this huge chunk of ** out of both ears. I said, "If you did, it should be going in for testing if it's that bad. But I don't believe you. I take care of his ears". She then said, "$200 for the test". I said, "**. Show me what you found". Silence. Yeah, I thought so. Let me talk to the DVM. ** receptionist Erica (she's intolerable at this point!): "You can't. She's in surgery". I said, "well, she's behind you and she just came out with my dog!". No, she didn't! Quit arguing with me! ** receptionist Erica disappeared.

On top of this entire event, my dog was there for over three hours and he was not given any water, just for shots! I'll never take any pet there ever again! Hell, I wouldn't even take my worst enemy there! **, they'd probably tell me my bird is dead if it was missing ** feather! All in all, my 3-year old Retriever is home and I will never take any of my fur babies back to such a ** with that type of service! Ever! It cost me $150.00 for shots and ** customer service. I've informed my service dog owners too that utilize your services. No one, I mean no one, treats a family member or patient the way your employees do! Ever!