I have never seen such terrible circumstances for all of the animals that were there. The staff socialized at the front while urine littered the floors. The animals were without food and water. And the place smelled of sickness. Numerous people have filed complaints for this place. I am wondering what action has been taken. It breaks my heart to see these animals in such horrid conditions.
Consumer Complaints & Reviews
I purchased a German Shepherd on 11/26/2010. When I brought it home, the dog has diarrhea. Since then it has been 14 days since I got her. I went to the store the next day to tell them she is sick. One of the employees told me she is getting used to her new family and that is normal for a German Shepherd to do that.
Then I went two days after to complaint again. I told them she is still sick and now she is bleeding. They told me it is mostly because she is still getting used to the family, they get nervous and because she has diarrhea that's why she is bleeding. Don't worry, give her rice and she will be okay. Then a couples days more it's been 14 days, they told me to take her to the vet and they will pay for the bill. Then they checked her now, they did blood work. She has an infection plus the doctor did an x-ray and said she ate something and she needed a surgery.
When I went back to the pet store they told me that they can't invest me the money, they can do nothing about it because the dog ate something and is not from the store problem. But I told him I've been coming here complaining about the diarrhea and they want to clean their hands by saying that she ate something in my house, which is not true. They have this vet doctor and I think they both clean their hands by saying that she had something in her stomach and they are not sure if she ate this in the store or in my house but since the day I bought the dog, it's been bleeding and with diarrhea!
Please I need help! I just don't know what to do or where to go. What I don't understand is, she has been with diarrhea since day one and now they want to clean their hands. Now he doesn't want to give my money back. I'm sure she didn't eat nothing from my house because since day one she has been with diarrhea!
I received a rabbit from this pet store as a gift. The store provided absolutely no information about the baby rabbit - age, sex, breed, previous veterinary care or where the animal had come from. The store is negligent to provide consumers with any type of care information for the animals - including the rabbit. This obviously should not replace the owners' responsibility to research animal care.
However as the store claims to be experts in animal husbandry, they should care enough to provide basic care instructions. The negligence became the most evident when the rabbit died suddenly 10 days after I received her, apparently from parasites (veterinary diagnosis).
Hi, my name is Erica and I am writing to you in regard to a pet store, Animals and Things, in Woodbridge, NJ. Their cruel and inhumane treatment toward their animals and other livestock is beyond words. Here is my story:
On Aug. 13th 2007, I bought a 9 week old baby ferret from them, which I named Kingston. One week later I took him to the vet for a check-up and his distemper shot. He was feisty but the vet did not see anything visibly wrong with him.
A few days later I noticed Kingston was having seizures. I brought him vet and they checked his glucose to make sure he was not diabetic. The results came out fine and I brought him home. Kingston continued to have seizures the rest of the day so I brought him to a small and exotic animal specialist for further examination. They informed me that Kingston may have lymphoma of the brain, a fatal disease for young ferrets. They gave me some medicine and formula to feed him and told be to bring him back in 5 days and they would have to results of his lab work. Kingston did not make it to then. The next day he was having such bad seizures you could hear him screaming and shaking down the street.
It was Sunday and all the veterinarian offices were closed, so I rushed him down to Red Bank Animal Hospital in NJ. They had their exotic specialist examine him and said there was nothing they could do for him, what he had was not treatable. I had to put my baby Kingston to sleep because I could not bear to see him in so much pain. That was on September 2, 2007.
I went to Animals and Things the next day, with all of my paperwork, vet bills and a letter from a licensed veterinarian stating that this animal was UNFIT for sale, due to a congenital defect that was incurable. They said there was nothing they could do, their return policy is 7 days and it had been 2 weeks at that point. I asked them what they would have done in my situation and the manager, Gordon McRay, basically told me I should have let him die. He told me there was no reason for me to take him to a vet. Abandoning a sick or injured animal to die is illegal in the state of NJ. I would have thought someone in the business of selling animals would know that and actually care about the animals they are selling and their customers. I was wrong!
So far to this date September 11, 2007, I have not heard back from Animals and Things or Marshall Farms, the Co. where Kingston was bread. I am $2,000 in debt from Kingstons medical bills and all I have heard is horror stories from other people who purchased animals from Animals and Things, which were UNFIT for sale.
I really hope you consider airing this story. I think it will save consumers a lot of money and heartbreak if they knew how cruel this place really is!
we purchased a lab puppy on march 6th for my sons 7th birthday.. we took him back for a well check up they said he had kennel cough which is very common they said gave some meds then 3 days later he was sicker so i wentto the vet he got 3 different meds. that was on 3-11-04 by sunday 3-15-04 the puppy had almost died we was admitted into red bank animal hospital with pneumonia where he stayed for 6 days.i would be very very careful purchasing any pet at this store..
