Please reconsider approaching this establishment for purchase before doing some research. Go to ** and this will explain the horrific conditions that go with these stores and the parents of the puppies for sale as they get taken away too soon and they have a list of violations (they are not accredited with the BBB). American Puppy Club is even listed at ** which have testimonials of past customers' unfortunate experiences. They also try to take advantage of customers by trying to charge 5 times the normal price unless one is prepared to haggle the price down. They are breeding for profit and do not care about their welfare. These puppies should not have to be put in this situation from over breeding while hundreds of pets in shelters are in need of love and get killed everyday.
Consumer Complaints & Reviews
I had a store issue credit for $3,600.00. I wanted an English bulldog. I waited 3 months for them to find one. When they did, they claimed that he was from such a championship breed that we needed to pay $2,700.00 on top of the $3,600.00. So, basically we paid almost $6,000.00 for a puppy mill dog that came with "championship line" papers and all.
Before he was a year old, he already needed encaption surgery in both eyes (upper and lower) for a disease that is common in dogs not bred right. Now at 15 months old, he needs surgery on two trick knees that he was born with. His hips are also in bad shape for a puppy. The doctor is willing to issue an unfit for sale letter because these are all results of poor breeding. So much for his championship lines.
After researching, we found out that the dog came from the kennels of the Hunte Corporation, which is one of the largest puppy mills. American Puppy Club should be ashamed of itself for selling a puppy mill dog and charging $6,000.00 for it. It is our first dog and we didn't know about breeding issues, but we are certainly aware now.
Are you people who gave this place a good review all on crack? I paid $1800 for a Yorkshire that has seizures and just found out from their vet that they wanted to examine him, he has no testicles. Do not buy a pet from here but don't worry, I'm going to put them out of business.
I have been going here for years, all you people are complaining. I know about 20 people who have gotten their dogs here and not had any issues and they have always helped them out if the puppy had an issue. Anyway I have gotten my dogs from here, and its the cleanest place. All of their puppies are healthy, and they actually care about the puppies not like other places. Get a life. Go check out American puppy club and the minute you walk in the door, you will realize that these people are nuts, and maybe take into consideration that it's a living thing! American puppy club rules!
I have purchased three puppies from them and I have never had a problem. Yes, my golden did come down with a cold but they helped me and made sure that everything was okay. No one on here seems to realize that you're getting a living thing. I have had dogs my whole entire life and I am 43 years old. No matter where you go, American puppy club I have to so is the best place I have ever purchased from and every one who works there is extremely nice and helpful and actually knows what they are talking about.
I have sent so many of my family members there and my friends and they have nothing but good to say. I mean if help you out wit the price, who would complain about that seriously. If something happens to your child, do you automatically blame the doctor or the mother? No cause. It's a living thing. I have been going here for years and I cant believe there is people out there that can actually say these things about people and American Puppy Club. Everything they do is in good cause. Get over it.
On May 9th, 2010, our family went in to American Puppy Club to purchase a puppy. We were looking at a little Morkie puppy. They brought her out and put her in a little area where we could get to know her. My husband began to talk to John about her price. Originally she was $3100 because it was Mother's Day. They were having a special sale and brought her down to $1800. My husband said that was too much and after a few times of John going in the back to talk to owner, they went down to $500 cash. We were told we needed to buy her the vitamins and food that she was already used too. We paid for everything ($777) and then as we were getting ready to leave, we were then given herbal supplements for kennel cough and worms. They told us they were herbs that prevent kennel cough and Giardia. Later, we found out these were antibiotics to treat kennel cough and Giardia.
That day, she was very happy and playful and ate some food and drank some water. She even went to the bathroom outside. We put her to bed that night and was awakened at 5:25am, May 10th, 2010 with her wanting to go out. A good night for a puppy. My husband noticed poop in her food bowl and vomit in the corner of her cage on her bedding but thought nothing much of it since she was a puppy getting used to her new surroundings. We made an appointment with Middletown Animal Hospital to see her at 3:30pm that day for a routine visit to make sure she was healthy.
As the day went on, the puppy didn't want to eat, threw up the herbal supplements we were told to give her twice a day and began having diarrhea, throwing up and dry heaving throughout the day. She wouldn't eat or drink anything. We took her to Middletown Animal Hospital at 3:30pm on May 10th. We showed him all the vitamins, food. We brought in a stool sample and also the herbal supplements for him to see. He stated that the two bottles of medicine were antibiotics to treat kennel cough and Giardia, not supplements as stated by the store. Dr. Thomas * stated that she may have Giardia and in his two years being with Middletown Animal Hospital, he has seen at least 50 puppies from American Puppy Club that have been sick and unfit for sale in his opinion. He gave us a letter to give the puppy store that stated she was unfit for sale. He stated in his letter that she has a history of anorexia, dry heaving, mucousy loose stool, attitude is depressed, suspicious of hypoglycemia. He told us to call the puppy store and see what they think we should do, if we should leave her with the vet or bring her back to the store. My husband spoke with Laura, who told him to bring the puppy back and that she would discuss the options we had.
We went back to American Puppy Club and my husband brought in the puppy and the letter of unfitness to Laura. She said she would try and get the puppy healthy. We wanted to get our money back for the puppy as she was sick and didn't think it was fair to have a sick puppy from day one. Laura told my husband that we could have another puppy from the store but that a refund could not be given since the letter the vet gave us did not state a specific diagnosis on it. She then proceeded to tell my husband that the puppy would be fine and they would treat her there, that it wasn't a big deal that he was making it out to be.
After a long discussion and trying to convince him of not getting a refund but to keep the puppy and let them make her better and after several phone calls made to the owner of store by Laura, she told my husband after he signed a paper the state of New Jersey required him to sign, he could get a refund mailed to him within two weeks but only after signing a document that was required by state. A paper with no State of NJ seal on it and it was left blank by Laura, she would mark off appropriate box after he signed it. My husband then told her he would bring the paper home to read over and make final decision, she adamantly would not allow him to bring that paper out of the store. She then ripped the paper out of my hand and we left the store with puppy and returned to Middletown Animal Hospital to get her stool tested for Giardia so we would have an accurate diagnosis so that a full refund would be given to us.
After going back to Middletown Animal Hospital, we were met by a different vet that stated that American Puppy Club just called him and they spoke of the options for the puppy. This vet said that we should bring the puppy back to the store and let them work on her and let them get her healthy again. At this point, we no longer trusted neither American Puppy Club or Middletown Animal Hospital so we took the puppy over to Red Bank Veterinary Hospital. Since we no longer trusted American Puppy Club or Middletown Animal Hospital, we went straight to Red Bank Veterinary Hospital for an emergency visit as the puppy at this time would not eat or drink and was constantly having diarrhea and dry heaving.
At Red Bank Vet, Dr. Tracy * ran a blood test for hypoglycemia and a stool test for Parvo. She then came back and told us that the puppy had Parvo and that treatment would require extensive treatments, at least seven days in the hospital, the cost being about at least $5000 to $6000, so long as nothing more extensive needed to be done and they still were not sure if she would make it. They also informed us that the herbal supplements that American Puppy Club gave us were indeed antibiotics and that American Puppy Club was treating her for kennel cough and Giardia.
My husband then called American Puppy Club, spoke with Laura, told them the official diagnosis and Laura agreed to stay late, take the puppy back with a full refund to us and marked off the paper work for a full refund with the return of animal. Only after paperwork was marked off appropriately did I sign the paper. Laura stated we will receive full payment within 10 business days. As of May 12th, 2010 we are waiting for the check to be mailed to us at this point.
Purchased an 8 week old choc. lab on 12/17/08... picked him up on 12/18/08 at about 6pm. That night the puppy had diareaha was throwing up and would not eat.. I took him back to the store the following date, less that 24 hours after picking him up. They sent him to their Vet.. I still don't know what is wrong with him.
If this puppy has a contagious disease I am entitled to know that. Because then I will be risking the health of other pets which I may chose to bring into my home who would come in contact with areas the other pup did. I am getting no answers, which is frustrating.. I have demanded my money back.
I bought my puppy, Duke, ( black englisg Lab) on 3/8/08. On 3/10/08 I brought Duke to the vet and he was diagnosed with pneumonia and I recieved a certificate for unfit for sale. I brought Duke back to the vet on 3/15/08 for a recheck and another problem. Duke was diagnosed with a skin disorder. I recieved another certificate for unfit for sale. They did reimburse me for most of my vet bills regarding the pneumonia and the skin disorder.
Duke passed away on 8/26/08 one day before he turned 8 months old. Duke became unresponsive and was bleeding out the nose. Duke then started to have seizures and he had multiple seizures which he did not respond to medication and he passed away. I contacted American puppy club and advised them of what happened to Duke and asked to be reimbursed for my vet bills from that day (8/26/08) since he was a sick dog to begin with and they refuse.
My daughter's purchased a Brussel Griffon puppy from this pet store on Sat Nov 3 at 6Pm - by Monday morning Nov 5 the puppy was in the Hoboken Animal hospital suffering from chronic trachiopneumonia. The puppy has been hospitalized for 3 days at a cost of $1150 - the puppy store insist that they follow NJ law and can only reimburse up to double the price of the dog - they have offered $511 - what recourse do I have at this time
The emotional damage to my daughters who were told that the puppy would die if they did not admit it to the hospital They are young women, just starting out and the $1100 vet bill is killing them.
I am writing in regard to Pet Health Warranty Contractfor a male miniature pinscher DOB 10/16/06, breeder Forsyth, Dekalb, TX. My dog has been diagnosed with a luxating patella in his left hind leg. He is at this time 8 months old. I understand that this is beyond the normal time for you to consider, but there are extenuating circumstances that I ask for you to consider.
His first symptom occurred in January, 2007 when we had only had him home for a few weeks. We noticed that he was favoring and limping on his left hind side. On January 24, 2006 while running in the backyard, he suddenly cried out in pain and fell to the ground. He could not get up right away and the second day he was still limping so he was taken to our vet, Toms River Animal Hospital.
They examined him and took x-rays and diagnosed the problem as congenital hip dysplacia. I was told that this was a condition that we should watch as his body matured. He has continued since that time to have small bouts, but nothing serious until recently when on June 24, 2007 he was running in the yard again and cried out in pain. He again seemed to be in pain and the next evening I took him back to Toms River Animal Hospital for an exam.
Their diagnosis was the same by a physical exam and they suggested that we should take new x-rays in order to document the problem to bring back to your attention. I went through the Friends of Animals program and had to use one of their vets that participated in the program. In going over his medical history before the procedure, this new vet at Point Pleasant Veterinary Hospital examined him for his lameness, which he still had.
My main concern is that I have purchased, at not a cheap price, a puppy through your organization and felt comfort in paying the price I did for reassurance through the services that you provide in the health warranties and obedience training, etc. that it was worth the price. I want a healthy dog that can live to his full life expectancy without a chronic problem that will only get worse as he ages.
I am enclosing all the documentations from Toms River Animal Hospital to prove the timing of the symptoms and the misdiagnosis and I hope that you will work with me to cover the cost of the surgery to ensure Jakes health as this is a genetic disorder. From the day we purchased the puppy, she has been a valuable resource and continues to be. I would like to bring a timely resolution to this matter, as Jake continues to be affected by this on a daily basis and I would like to get the surgery performed as soon as possible.
At the time of purchasing our Boxer pup we were told that if pup has problems with front dewclaws all we needed to do was get a note of necessity from our vet and we would be reimbursed for removal that the owner will deduct from the breeder. Pup became immediately sick. Took to vet next day - vet said pup was was not fit for sale. We got treatment for worms and pneumonia.
We submitted vet's letter of necessity, and American Puppy said they wanted to see the detailed estimate before giving us approval. As dog was getting neutered at the same time they wanted all procedures detailed with costs even thought they were not paying for other procedure. We provided everything they asked for. They wanted we to have all procedures done through their vet who was over 100 higher to neuter, but 100 cheaper to dewclaw.
American Puppy said they would only reimburse me 85 because that's what their vet would charge. I called their vet's office, Holmdel Veterinary Clinic. I was very specific about American Puppy paying direct bill for dewclaw procedure of my boxer. Melissa at Holmdel Vet said the fee was 85 direct billing to American Puppy only if I got the neutering done at the same time. If I didn't get the dog neutered there it was 170 for the dewclaw removal and did not include pain medication or antibiotics. My vets fee was 235.00. American Puppy said they would only pay 85.00 to me.
Holmdel Vet would not provide written estimate. American Puppy stated we would be reimbursed for dewclaw removal if necessary as long as we provided a note from OUR vet. We did this and they are trying to weasel out of paying. We did not ask for reimbursement for pre-op blood work, antibiotics, or pain medication because he was being neutered at the same time.
American Puppy is refusing to pay reimbursements of 235.00 for dewclaw removal.
We purchased a 8 week old yellow lab from this company. This was on October 18-2006 , and on October 21, 2006 had to return this puppy because it has a hacking cough, vomiting, diarrhea and very sickly attitude to it. it was only three days, they sold us a sick and dieing dog. which has cost my family (mY wife and daughter severe depression and anxiety.
we lost our 11 year old lab recently on october 3, 2006 to cancer; i wanted to replace this puppy for my severe depressed wife with some happiness for a new lab. unfortunelty the american puppy club sold us a lemon. this puppy is very sick and is going to die . which would make a traumatic experience for my wife and daughter. all i want is for this company to refund my money. so that i could find a reliable and trust worthy breeder.
traumatic stress and depression for my wife and daughter. this has been a told disaster for both of them. i purchase what i thought would be a healthy dog instead i purchase a dieing puppy...........
