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Consumer Affairs


AKC Pet Healthcare


Consumer Complaints & Reviews

After years of coverage and multiple policies for our 4 pups with the AKC Pet Partners Insurance, the time came for me to have utilized it for our adored pup. He was sick, no question about that. I had insurance or so I thought. Our sweet boy was hospitalized, required an MRI of the brain which indicated some sort of a lesion, then developed nephritis. Later he came down with aspiration pneumonia and also had an emergency hospital visit as well. It ended much to my heart break with the loss of this sweet boy when I was told that it was medically necessary to euthanize him.

I had thought I had credible coverage through the AKC Pet Insurance. Wrong! One the Wellness Plan (most enriched plan and very expensive) through the AKC and they, AKC, denied medications, MRI, further diagnostics, medical treatment and hospitalizations inclusive of euthanasia. So consumers beware of such an organization. These were unrelated situations that they denied. I had registered our pups with the AKC when they made the offer of this insurance upon AKC registration of our puppy years back. How could I go wrong with the AKC? In every way! In addition, recently, they have denied testing on our other pup for a simple test of giardia on the Wellness Plans which are the most enriched plan (allegedly) through the AKC. They denied that too.

I have dropped the insurance with this deplorable coverage offered through the AKC. I now have them insured with an honorable insurance provider that does not have the gimmicks the AKC Pet Insurance has to get out of paying claims. Consumers, please check out *** and see how many of us who patronized the AKC have shared similar experiences. This is a wonderful site; they offer you information on all insurance providers .I am now with Embrace and could not be happier with the customer service, the helpfulness, expertise and wisdom the representatives have. Embrace demonstrated timeliness with information, all something that I never ever received from the AKC Pet Insurance. Embrace offered a medical review process so you know upfront what is exactly what. I may have a pre-existing condition for a pup, but that by far outweighs the knowledge of knowing what a reputable company I am now with.

I hope none of my pups get as sick as my sweet boy did but now knowing that they are truly insured with an outstanding insurance provider I sleep better.

You can tell in just speaking with Embrace; they truly staff animal lovers! Who wants to be with a company that when you are at your wits end with the loss of your pet, they even deny euthanasia as a final slap in your face? Please check out the reviews for yourself and beware of the AKC. Clearly it is a shared experience being dissatisfied by many AKC Policy Holders.

The only one that the AKC Pet partners Insurance partners with is with themselves! This company has denied my family thousands of dollars in unpaid claim inclusive of euthanasia. I am shopping other insurance after experiencing how deplorable the customer service is, the lost claims they forever seem to misplace and the wrongful denial to claims inclusive of euthanasia when we were told it was medically necessary. I had the wellness plan pretty comprehensive and they only pay peanut things when it comes to the true reason we have insurance forget about the AKC since you have nothing at all if you are with the AKC Pet partners Insurance per our experience.

You need to look for providers without the never ending clauses the AKC has. Otherwise self fund your own policy. To have an AKC Policy useless and heart wrenching! Be certain to read the AKC catch all loopholes per incident, they consider everything the same incident even when their own EOBs indicate different diagnosis. Many other insurance providers have an annual maximum without the AKC Loop Hole which they incorrectly throw everything into and then don't pay as they represent they will. Stay away from the AKC for fear your experience will be as mine!

My issue at hand is that I currently am treating my 6 year old German Shepherd Dog with Kidney Dialysis 2x a week due to kidney disease / failure. AKC Pet Healthcare won't provide any dialysis coverage. Dialysis for a pet is extremely expensive & impractical for the average pet owner alone. This is where pet insurance companies should step up. People can get dialysis if they need it and it is covered by human insurance. Why not our pets too!! I value my dog's life. Our companion animals are part of the family.

Anyway down the road I'm faced with a potential financial & emotional dilemna. Pet owners like myself in crisis might be forced to euthazize our pets. Since my dog is so young, I do not wish to euthanize. I want to keep on fighting. So there is a discrepancy in the system that an animal hospital charges astronomical prices for dialysis that even pet insurance companies can't afford let alone pet owner's themselves. Is there anything I can do to combat the insurance company or you can do or the government can do. Like writing a letter of appeal to the pet insurance company or can the government implement some regulation or policy that would give pet owners complete access to long term chronic care for their pets if their owners are willing to go the extra mile. Treatment is automatic for people.


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