Zynga

I cannot receive the gifts on Cityville from my neighbors nor can I send anyone gifts. This occurs when the inbox is supposed to come up before the game starts on Facebook. It goes start to the game upon clicking on the app on Facebook. I have had this problem now for over a week, I've notified Zynga about this problem and they said they would fix it by 48 hours, that was last Monday and still not working. It also deleted all my neighbors as well, so I only have 4 neighbors now and I had a lot when the problem first started. I'm irritated because it is my favorite game to play on Facebook, but I can no longer enjoy the game because of the problem that was supposed to be fixed a long time ago and has not been fixed.

I'm going to delete the app from my Facebook even though I really like the game, only because it still has problems and I was told it would be fixed. I also have the same problem with Castleville on Facebook and receiving the gifts from my neighbors. Please fix the problem ASAP or I will delete it permanently from Facebook and post on Facebook that the problem I've had just won't get fixed and I will suggest to not play it. I don't want to but what else when the problem doesn't get fixed when they said it will?

Lose chips during play - Start of the chip claimed to be 40 thousand and I wear it to be 48 million in the game, then suddenly in the game DOH. Why is it happening to me? What do I do? I do not violate the laws of Zynga Poker, please return the chip that I won, thank you.

I'm a daily player of CityVille game, one of the games of Zynga. Since February 2012, I have sent complaint about my zoom in button. They replied we are working on it and hasn't been fixed. March 23, 2012, they had a crash and population had decrease. Until today, they haven't fixed it.

They stole over 3 million chips from me in the last month: For over a month now, every time I would win 300 thousand to 500 thousand chip pots, they would give it to someone else or they would just vanish! One time, I had 2 million in my account, and they dealt the cards! All of a sudden, I looked down and the Zynga company bet my 2 million and then folded my hand! There goes the 2 million! It's been happening to me since January! I either get my chips back, or I am pulling out of Facebook and all of Zynga's games! I have to tell people that you're a scam, unless you straighten out your mistake, like any good business would! I hope to hear from you very, very soon!

You keep dropping my profile and app. Three times now, I have logged to my Zynga poker account, and then it's not there. Why is that?

I was playing with my buddy on a table where a guy started abusing me, I replied to him and he reported abuse. Zynga, then, took my over 18 million chips. This is a blind justice, please review my case. I am getting disheartened. It took me 2 weeks of spending maximum time to earn it. I love this game. Please refund my chips. Thanks.

Someone took all my chips ($300 million). Zynga did a fake investigation and said nobody hacked me. I think Zynga took my chips so that I will buy more and spend money. They are very crooked.

Before my chips were hacked, I saw this (object Localization) in my Zynga poker page. I closed the window. Then after half an hour, the same thing happened again.

I bought a $25 Zynga game card. I did what I have to do. I put the pin, then checked that I wanted Cityville cash and it gave me ten zoning permits. But when I went to play, it did not give me my cash or the extra gift. Then I tried to re-do it again, but it told me to go to you. So here I am, telling you what happened and I would like for you to either give me my money back or give me the Cityville cash and gift that I was going to get in the first place. Thanks for your help in this matter and have a nice weekend. Again, thank you.

My Texas poker chip was hacked. When I logged out of my Facebook account last Thursday (12/4/12) at about 2:00 PM Malaysia time, I had 60-million chips left. But today, Saturday (14/4/12), when I logged in, my Texas poker chips are only 102,000. A lot of my friends also have the same problem. Why is your security so bad? Please check back, return all my chips and improve your security. Thanks.

I purchased and won a small amount of city cash in Cityville. At least half of it has completely disappeared. I have not expanded or upgraded anything. I would like all the stolen money to be returned.

63,000,000 of my chips disappeared - I was going to a lot of different tables, looking for friends, and all of a sudden all my chips disappeared. I do not think the account was hacked; I believe Facebook or Zynga took them. I believe my chips should be refunded to me.

I was playing Cafe World, and I had 25 cafe cash. I logged off for 1 hour, and came back on to find that I suddenly have 0 cash left? Nobody is aware of my password, and I did not buy anything. I checked my whole decorations and functional items and nothing was bought. I would like to know what happened to my 25 cafe cash that I earned very fair and why I lost them. And if possible please return my 25 cafe cash. I am not very happy with Zynga currently.

I have bought some chips via my mobile (Boku Zong). I did not receive any chips, so I went to their website and left a complaint. I got a reply that said it's still being processed! 48 hours later? So I resent an email to ask what's going on. Up until now, I have got no feedback, and I don't know whom to turn to. Please, can you help? There are confirmation messages I have received and payment was made. I looked on my billing statement on my mobile. Thank you.

I have paid for two $675k chip packages and it says the money has been taken, but I haven't received any chips.

Recently, I ordered 3 million and 28 million chips from Zynga for their Texas Hold Em Poker game, for $10 and $50 respectively. The dealer force removed my chips. I am angry and upset over my lost chips. Please give me the chips you owe me.

It shows I have 50 gifts when I have 12. It's using too much of my computer's memory. I am tempted to close my account with FarmVille.

On Feb 24th or 25th, I used $5 of Farmville cash balance to send a flamingo gift to a fellow gamer. The $5 deducted from my balance, however, gift was not sent. I contacted Farmville support and response from Katherine was, "Sorry, can't verify loss, so no refund." You can view receipts for when cash credits purchased but I am unable to locate any receipts for when cash credits are used. There appears to be a number of complaints on Farmville's user forum discussion boards relating to this experience. I suspect this is a widespread abuse and Facebook is getting richer by the second for scamming users of their money. All I want is either for the gift to be sent to receiver or my account credited back the $5. Farmville said no.

I made purchased Zynga's poker from my iPhone4 for $21.89 and it was not given to me. I added $30.00 to my iTunes account, and they quickly took $21.89, leaving me with $9.19. I then made another purchase. They took $4.99, but never added the chips. I don't trust online purchasing. It was nice doing business with you. I am so disappointed. I really trusted Zynga's Hold 'Em Poker. I never thought you would steal from me!

On my FarmVille game I am having trouble with several things for around a month. I can't request items from friends can't send items out to my friends and can't post my items on my Facebook. When it comes to these items, when I am on my Facebook, it will post it for me to click to post it but when it comes up it is 3/4th of the box is hanging out of the top right page and I cannot get to the send square. This is on all of the items listed.

I forgot I cannot ask friends for anything because when it goes to the swirling circle at the top, it just keeps on going and never sends them the request or the gift items I am trying to send them. I would appreciate it if you could look into my FarmVille Game. It is my favorite game and as a matter of a fact, it is the only one I do play! Thank you very much.

Got hacked in Yoville on Facebook and like to get my things back and no one's helping me. I had 100.000 in coins and yocash had 650 and someone took them from me today. Let me know what's going on at **.

Poker on Facebook has taken money out of my account through PayPal that I didn't authorize and I don't play on poker. I would like to know how this has happened and will my money be returned to me ASAP as I have no money left in my bank.

I had something like 27, 28 million chips on my Zynga account , and just in one second I got hacked and lost it all! And I was online! You can check out about the truth of my statement... I feel totally disappointed and I can give you the ID of the hacker...is " amine sousou france" or something like this. The minute I accepted her as a poker buddy, few minutes after I got hacked. I would very much appreciate if you take some action. Thank you for listening.

I bought chips and played Zynga Poker on line. Within minutes 5 million chips was taken from my account. I will not play again until my chips are returned. This is the first time this has happened. I have a very few chips left to play poker. I play everyday and I buy chips on a regular basis.

I want to let you guys know about a serious issue pertaining to Zynga Game Cards. I had recently purchased a game card from Wal-Mart in the hopes of taking part in the excellent chip sale that was going on yesterday. Upon redeeming the card, I was shocked to see that I could only purchase a 1/3 of what was offered at the same price I paid for my game card. I emailed support and here's the ongoing thread in its entirety, although in the act of copying and pasting the first contact is on the bottom. I will be posting updates to the matter as it progresses.

I purchased a physical Zynga game card valued at $25 today because I saw a sale going on that was giving 50% more chips, and for the next 24 hours only an extra 20% more chips added on for a total of just over 33 million in chips. I planned on purchasing this deal with said game card. Upon purchase, I noticed the amount as the normal 11 million and thought this to be a glitch and that the game card site hadn't been updated and purchased anyway on the good faith that this oversight of 22 million in chips would be corrected on checkout. It wasn't. Why wasn't I able to receive the sale price through using a game card? This is unfair. I wish to be reimbursed for the remainder of the sale price chips total that I had intended to buy in the first place. Thank you in advance for your swift response.

I purchased chips and received them. However, the game took them. While getting that issue resolved, I purchased additional chips and never received them. I have been in constant contact with customer support and they have promised my chips would be put back in within 24-48 hours and that they additional chips would be credited to my poker account, as well. They have given me the run around and have not returned the chips I lost because of a glitch in their system and they have taken my money and not given me the chips that I purchased.

I have been dealing with these issues for over a week and nothing has been resolved. They took my money and I didn't get what I was promised or what I paid for. This is obviously a scam. I was told that Zynga has a "subtle" relationship with Facebook and that the transfer of chips from Facebook to Zynga failed and there is nothing they can do to rectify the situation, I would have to contact Facebook.

I tried contacting Facebook via their site for reporting problems and they would not allow me to post my question because there was already an inquiry. Zynga contacted me and told me that they couldn't verify my purchase. I sent them the bank statement showing my purchase and they are still denying the purchase. I don't mind paying for something that I get. I did not get the chips that I paid for and the missing chips were not returned to my Zynga account.

I purchased chips and received them, however, the game took them. While getting that issue resolved, I purchased additional chips and never received them. I have been in constant contact with customer support and they have promised my chips would be put back in within 24-48 hours and that they additional chips would be credited to my poker account, as well. They have given me the run around and have not returned the chips I lost because of a glitch in their system and they have taken my money and not given me the chips that I purchased.

I have been dealing with these issues for over a week and nothing has been resolved. They took my money and I didn't get what I was promised. This is obviously a scam. I was told that Zynga has a "subtle" relationship with Facebook and that the transfer of chips from Facebook to Zynga failed and there is nothing they can do to rectify the situation, I would have to contact Facebook.

I tried contacting Facebook via their site for reporting problems and they would not allow me to post my question because there was already an inquiry. Zynga contacted me and told me that they couldn't verify my purchase. I sent them the bank statement showing my purchase and they are still denying the purchase. I don't mind paying for something that I get. I did not get the chips that I paid for and the missing chips were not returned to my Zynga account.

I'm writing a letter to you because since Im a heavy user in Facebook of CityVille, Adventure World and CastleVille recently.

However, in CityVille my neighbors comments don't show on my own home nor wish list appear. I have never seen that for a long time and likes of my neighbors comment rarely seen for a while. Now, nothing I have to follow, so I'm doing my game by myself. Sometimes I have to use my money. If you can understand my situation please repair the system of my site.

A player on poker has been following our buds and he has been reported to Zynga for abusive behavior and yet they have done nothing to him. He is allowed to bully innocent people and also called everyone rude names. He called a senior man a child molester and he had no evidence of that. We get warnings and he is allowed to get away scot-free.

In fact, one of my poker buds was fined $2 million chips for standing up to him, yet he has been reported to Zynga thousands of times and nothing has been done about it. It is nearly a year now since he started his bullying. Ten thousand reports later, no action by Zynga. I even emailed direct to Zynga and one reply, "No reply needed." Very bad customer service.

Zynga poker, along with some autobots, took my chips. I lose almost 30 hands at a straight. I lost more 12 M chips.

My Zynga Rexas holdem was hacked. My son caught them online with my profile then my Facebook was hacked and now my yahoo email. So I can't get back into anything. I can't get into Facebook to change my password or email. My son saw the hacker loose all my chips and he reported them but now I can't get on any of my Zynga games, Facebook or email. Please help. I have another email now so I can receive a reply from you about this, ***@gmail.com or ***@yahoo.com or my cellphone xxx-xxx-xxxx. Please tell me what I need to do. Thank you. Debra

I use gift cards to purchase Zynga poker chips and it usually works. Here, when recently I put in my gift card info, it's not giving me any chips but taking the money off the card. I even get an email that says that my card wasn't charged and it was! I want my chips or a refund! I love playing poker, but when I'm spending $50 on gift cards and not getting my chips it's making me want to un-install Zynga poker!

My experience has not been good because I purchased $25 of Facebook credit, good as cash. I tried to get Zynga poker chips, but it said, "Try again within 48 hours." I reached my daily limit, but how can I reach the daily limit if that was supposed to be my only purchase? Now, three days later, I tried again and the same thing happened. I have credit but I can't use it. What is wrong with Zynga? I am frustrated. How can I get my money back? I just want to play, only want them to either return my $25 or let me purchase my chips, that is all.

My name is Harun ** and ** is my Facebook account. Last night, I played Zynga Poker and won $ 10,500,100. But when I opened my account today, I lost all the chips. Zynga is cheating and has taken all my chips. I never buy chips via credit card, I win the chips, but on the next day, Zynga takes it without any money in return. I was playing fairly and I do not transfer chips to another account.

Why were my chips taken? I hope Zynga can soon restore it. To my friends who feel the same way, let us unite and report Zynga to the international courts so that the game can be removed from Facebook. I've contacted the customer support in Facebook but they didn't do a follow-up. I think Zynga is breaking the law and this must be acted upon immediately.

I am a member of Facebook which has a game app that you can join in. This is owned by Zynga, Inc. I joined in April 2009. I was banned from playing and was given the reason as having 'inappropriate conduct'. I have been a loyal player and bought my chips from Zynga. I have never done anything wrong and have always abided with the rules. Over the past 7 months, I have a player who made an account of a woman using my name -- the same player which I believe is involved in illegal activities like hacking. My Facebook account is secure and can't be viewed unless you are a friend, yet he accessed my photos and made accounts using a photo of my 5-year old granddaughter. Zynga was informed of this and did nothing.

I have reported the problem to the BBB and still have had no response. Zynga also stated that I was given over 2.3 billion in chips from them. I have requested a statement showing when and how. I have also requested all documentation, under the freedom of information, as to why I was banned. Zynga has a duty to care and failed me on several occasions. Zynga should have their terms of service rewritten as it is false and misleading. I joined this poker game to have fun and spend sometime in a different way with family, who I don't get to see often due to distance. I have also had the opportunity to meet some wonderful people from other countries who I now and hope to have a long friendship with and maybe meet some day. I am able to show evidence of the things I have endured; and the account using my granddaughter's photo and name.

I was hacked through Zynga Farmville by someone from India, which they have places in India for these games. Zynga is offered by Facebook for safe games to play. People are being hacked and hacked right out their own Facebook pages by these pirates and crooks. The person used my credit card I used for Farmville cash, opened a Texas Holdem game on my Facebook account and charged $270 to my credit card and hacked me out of my own account. I have had to file report after report through various place like BBB, FTC, cancel my credit card, file with the credit bureau.

Facebook has no influence on Zynga. After you stated that Zynga would reduce the frustration within the games they accuse is increased by adding hundreds of flags and pop-ups to the game per their own internal emails. This was an effort to slow the worldwide gamers down reducing their cost of maintenance to the systems. So to be filled a class action lawsuit for the increase in Car Pole tunnel syndrome that will name Facebook and Zynga Games.

I play Zynga poker through Facebook and have had many problems with them. A couple of months ago, I purchased some chips from them and was up to $5 million chips. I played 1 day and took a break for a couple of hours, went back on and almost all my chips were gone. When some of my buddies asked and I told them what happened, they said it is a known thing for Zynga to take chips especially if you purchase them (they want you to buy more).

On November 24th early a.m. for the 1st time I played a table which is a Sit n Go and you can win a lot of chips. So I started with $6,941,065 and won the 1st game which was $2 M chips. So now I was up to $8,941,065, lost another game then won 1 which was a lower table so it paid out $62,500. After collecting the chips and posting it to my wall, I went to my Facebook home page for a break. Five minutes later, go back into poker and now only have $335,000 chips. I called Zynga but was told to go to live chat, it may take a while to get a rep but keep refreshing the screen.

Finally got a rep (Marco O) and he had me go thru some steps, clear cache files, and change passwords for both FB and yahoo email account, uninstall Zynga poker, then re-install. After doing this he restored my chips to $7,531,520. I asked why it isn't the total I should have, he said that's all he can restore which I don't have a clue how he figured the amount. He said he will send it for further investigation and it will be done accordingly.

Later that day, I chatted w/ Monique and asked if I can play poker or wait because of them investigating the missing chips. She looked into it and told me that many accounts are affected by this and they're working hard to fix it. Because she said assured me they knew what was going on and they fix the problem (thinking like Marco some of it while chatting) I decided to go on a table and play.

I made screen shots as I played in case I won I'd have the screen shot of the chips and message of how much winnings it is. While playing the 4th game I looked at my chip level and was not happy. I now had $2.7 M and these tables aren't supposed to take chips only if you win you get them added. I didn't want to leave the table because you can't get back on that same game when you leave. I keep looking at my chip total while playing on that Sit n Go table and then I see ZERO chips.

Now I'm really mad, so someone went all in and I did too but lost. I wanted off the table to get online and chat w/ a rep to tell them it happened again while I was playing. Also, looking at the print screens while waiting for an online rep, I noticed that my chip level went down $ M in between game 3 and 4, which if I lost went to another table immediately. So now I know its Zynga taking the chips or whatever they claim they're having a problem with it.

Got Monique online and she can't do anything about it, said there is a ticket and email them the problem, which I did. I sent them an email for this and also told them since this is a common problem as I've found out with others and them telling me today, they should take the Sit n Go's down or warn people they may lose all their chips until they get it fixed. I haven't played all day today because of this and having found out it happens to so many people because they want you to buy chips is unbelievable. I don't know how a big company as them can get away with this and something should be done about it.

4 days ago, hackers cracked my Facebook password and robbed my 17million poker chips from Zynga. Funny enough, I keep getting emails in a very strange language (Hindu/ Malaysian) and nobody from their side has ever tried to solve my problem.

I wish to bring to your notice that I have great grievances towards your functioning related to Zynga Poker Games on Face Book. After playing Zynga Poker on Facebook for brief period of time I enjoyed and liked Zynga Poker that I purchase 30M chips via master card which can be verified by you. Kindly note that in brief period of my playing Poker I reached up to Ace level. I had little above 30M chips in my poker game when I logged off on around 02.00 hrs on Sunday 15th August, 2010.

When I logged on Facebook on Sunday 15th August, 2010 at around 14.45 hours, I found that Facebook sent an email issuing me a warning for banning my account accusing me of illegal chips transfer. I immediately mailed Facebook giving explanation regarding the same. After few minutes I was left with around 1.4 M chips. Immediately I mailed to poker customer care and informed the same, within another 10 minutes it was automatically raised to around 2.4 M chips and in next 5 minutes I was left with no chips at all, it were all vanished suddenly and automatically.

After this I had several communications and messages which include a message giving me two options. The first option was Facebook/Zynga Corp that on certain conditions they will reimburse 10% of my chips and I have to drop my demand of my chips which I had purchased, the other option was let my case be pending with them and I don't get any relief. I accepted the first option which I realized later that I had taken wrong option under desperation and in way I felt I was arm twisted by admin. I regret it and even more of not saving the screen shot of the options because I never imagined that the Facebook authorities will no retain that page in history of my Facebook account.

I have attached/pasted the communication by me and your good selves in docx file, which are under my reach. Kindly note myself and my four children are using the Facebook from one computer which is in our home in Mumbai, India. Kindly carefully read the attached doc file of communications between us you will equally surprised to notice the strange/non continuity/ambiguity in the communication by Zynga Poker & Facebook Customer Support. My contention is that the Facebook and Zynga Corp. does care for moral responsibility, business ethics, consumer protections and/or legal binding to resolve the issue in a human and honest manner. The above said incident has caused me a mental trauma, humiliation and loss of my hard earned money. At times the customer service is singing different tunes in different attendants voice e.g. Mr. Samuel I., Mr. Kevin A., customer service and computer generated messages.

I once again request your high office to look into the matter either it is an inside job with connivance of credit card purchase system or the Face Book and Zynga Poker are unable/incapable to secure the users of your site from hackers and phishing site operators. Because there are lot of unsatisfied users like me or shall I consider it to be deliberate attempt to deny me and/or discourage not me but all the Facebook members to refrain from purchasing poker chips legally. Mental Trauma, Humiliation, Loss of money, denial of consumer rights and unprofessional ethics.

I started playing Zynga games in December 2009 on Facebook. I stopped playing the game on Jan.10, 2010 due to harassment. I removed the application from my Facebook file. Upon learning that Zynga still uses my name and character after removing the application, I went into the game's system to read its forum on how to delete my legal name. It states that Zynga games has no means of deleting names or characters until after 90 days. So I deleted my photos and my Facebook profile. But the company still has legal rights to my name. How is this possible since I legally owe them no money and I signed no contract agreement with them. I feel like my rights as a consumer/person has been violated. I tried reaching this company and only get automated responses.

Zynga locked me out of my access without due cause.

They took about 6000 USD worth of chips on their Texas Holdem Game.

They have done this to many people.

Thanks

this company mite be running free games to play but they are not doing it fairly. if you go to these websites and read about how the people are loosing because the company is removeing things wrongly and this is forceing people to buy these products and you never get anything sorted out off them. they need looking into