ZipZoomFly has terrible customer support. The average time it took them to respond to email was about two weeks and their phone number leads to an endless hold box. They did not honor my mail-in rebates because I used my shipping address instead of my billing address. It took them nine months to notify me of this. I wish I were exaggerating. I am a rebate machine, this has never happened to me before. Overall, more stress and headache than it was worth. Newegg is better.
Consumer Complaints & Reviews
In May 2010, I bought a hard drive from ZipZoomFly.com which had a $15 mail-in rebate. I submitted the rebate forms and was approved. I did not receive this rebate and contacted ZipZoomFly.com by e-mail. They agreed with my claim and agreed to refund me the $15 by check in lieu of the rebate by mail on 10-20-2010. I have not received this $15 nor the rebate as of this date 12-14-2010. I contacted the company again by e-mail and they have not responded.
Rebates were approved per **. I talked to their supervisor. ZipZoomfly.com would not issue the checks. I'm not able to talk to ZipZoomfly.com. I lost two $15 rebate checks!
ZipZoomfly.com ripped me off. I'm not going to explain the whole situation here as I do not think it will do any good other than to warn others. Do not buy anything at this site! They advertise rebates! You send in all the forms and nothing comes! They will not send, will not answer phone which auto hangs up and will not answer emails at all!
I bought headphones in May 2010 and filed a $10 rebate immediately. On November 18, 2010, after still not having received the payment, I got fed up and called the rebate company. As echoed by several other complaints, the company told me that all the rebate materials were in order and that they were simply waiting to get authorization from ZipZoomFly to send my payment out. The rebate rep suggested I call ZipZoomFly and complain. I asked the rep if ZipZoomFly was a legitimate company and if she thought that they were scamming the public. She replied with an emphatic "no comment!". I have both called and emailed ZipZoomFly many times with no response. Read more: http://www.consumeraffairs.com/online/zipzoomfly.html#ixzz15tGVfAuA.
I have been trying to contact someone at ZipZoomfly.com here for over 4 weeks. I sent in my $15 rebate about 8 months ago. On the status_now.com, it says that they have received and it is being processed. Not able to speak to anyone at ZipZoomfly corporation. Emails are being ignored.
I was never able to receive the $20 in rebates. No one at the company will address the problem. I had a loss of $20 and I'm a real pissed off customer. Do not do business with ****.
I too have had an issue with ZipZoomFly not responding to or approving a valid rebate. I submitted a rebate back in June 2010 and contacted www.** regarding the hold up in processing the request. I was informed that ZipZoomFly has not approved any rebates since Feb. 2010. I have submitted a complaint with the CA Attorney General and BBB. I would ask that anyone else that is having problem with their rebate not being approved, to do the same. The more exposure to brought to light on this issue, hopefully the faster it will be acted upon and resolved.
Same story as below. I purchased 2 items from ZZF with mail-in rebates in March 2010. I mailed them off and got confirmation from the rebate company that they were received, valid, and being processed in May 2010. Now in October 2010, no rebates. I sent in an email complaint form and was asked to provide tracking numbers, which I did, along with my original order number, purchase date, mail date, etc. No response from ZZF at all. I'm considering contacting a lawyer and/or NYS Attorney General and the CA Attorney General.
ZipZoomFly didn't send me rebate for 6 months. Their rebate representative replied that everything is correct with my rebate form but ZipZoomFly didn't approve my rebate and rebates from other customers. ZipZoomFly would not answer their phone. I lost $15 and lot of time to get my rebate.
I bought a hard drive in May 2010 and filed a $15 rebate the same week. A month ago, in September, after still not having received payment I got fed up and called the rebate company. As echoed by several other complainants, the company told me that all the rebate materials were in order and that they were simply waiting to get authorization from zipzoomfly to send my payment out.
The rebate rep suggested I call zipzoomfly and complain, and indicated that she's been through the same situation many times with this particular vendor. Of course, I have both called and emailed them multiple times with no response whatsoever. A close friend ordered the same drive and submitted his rebate at the same time, with exactly the same results as me, but still no satisfaction or follow-up from the company. This smells like rebate fraud.
In April 2010, I purchased a DVD writer from ZipZoomFly which they offered a rebate on. I submitted the rebate that was approved by the rebate company handling the rebate verification for ZipZoomfly.
The rebate company told me my $10 rebate was all in order and they were waiting for ZipZoomfly to approve the rebate so they could send out the $10. This rebate was submitted in May 2010. It is now October 2010 and after calling and leaving a message (ZipZoomfly does not answer their phone) and emailing them to address this issue, ZipZoomfly does not respond. I have not received my $10 rebate.
I submitted 2 rebates that were confirmed by the rebate company handling the rebate verification for ZipZoomfly. The rebate company told me my two $15 rebates were all in order and they were waiting for ZipZoomfly to approve the rebates so they could send out the $30. This rebate was submitted in April 2010. It is now September 2010 and after several attempts to address this issue, ZipZoomfly does not respond. Why? Most likely they do not want to pay out a rebate even when properly submitted. I would not be surprised to see a class action suit against them as the rebate company representative said this is a common pattern that has been occurring with them.
Refused to allow me to speak to a supervisor about my refund. Hid behind "that's the way we do things." Refused to allow contact with supervisor. They kept a restocking fee out of the tax I paid on an item.
I purchased a dvd rewritable drive from ZZFLY on Nov. 22 2006. The product is not working and I tried contacting ZZfly. They told me that I had to contact Sony. I did about 23x's each time they told me that they don't have a product w/that model #.
ZZfly basically says they cannot do anything.
Weird thing is that other than a sticker on back that says Sony. No other indication is there that ios is. But ZZfly is saying it is.
What can I do? Customer service has been less than satisfactory.They seem to be playing a cat and mouse game w/me.
This is a relatively minor complaint, however I DO NOT like being ripped off in any way. This is the letter I wrote to the Zipfly customer service:
To the customer service representative
I ordered the Zen Xtra Mp3 for my daughter's birthday, and it was defective. The scroll function did not work AT ALL, and she was VERY VERY disappointed. On top of ruining a little girls birthday, now I have to pay to send the defective player back to you. THIS IS NOT RIGHT. I can understand if it was something we didn't like, but to have to pay shipping on an item that YOU sent out that was BROKEN is patently unfair. I do a lot of business online, and all of the major companies will send prepaid stickers for returns.
This is called good customer service. I do not appreciate being ripped off by zoomfly, and I will do no further business with your company, as well as discouraging others from doing business with you. Take a page from Amazon, or Overstock, or Same Day Music and treat your customers RIGHT. That way you will get return business, and you won't have customers like me complaining on every consumer site there is.
Since it was zipzoomfly that sent out the defective merchandise, it should be zipzoomfly's responsibility to replace it and pay for the return of said defective merchandise. Since it is "policy" that customers have to pay for returns of DEFECTIVE merchandise I will make sure all consumer opinion sites know this.
On December 4th, 2004 I placed an order totaling $87.75 for Gigabyte GA7VT600-RZ Via KT600 Athlon(XP)/Duron SktA DDR ATX Motherboard w/Audio, and a Kworld VS-L883D Xpert DVD Maker PCI, order number Z2340556. These items had free 2nd day delivery via Fed Ex. I received the merchandise. When I opened the box the product on top was ok, however the item on the bottom was soaking wet along with the shipping peanuts. (Who wants a motherboard thats wet?!) So I contacted them for a return.
At first they issued an RMA number, THEN emailed me back saying that its a FED EX problem and we would need to contact them! (keep in mind...the outer shipping box WAS NOT WET... which would lead me to believe it IS NOT a Fed Ex Problem) We contacted Fed Ex. The driver stopped and agreed with us that the package "outer" box was not wet. We then called AND emailed ZipZoomFly, and they told us they would contact Fed Ex...this was back the end of DECEMBER!!! Since then NONE of our calls get returned.
No matter what time of the day or night I call, thier Customer Service line is always "helping other customers" so all I can do is leave my name and number. (which is a long distance call!)
This company does not stand behind thier products! You can place an order immediately, and they will accept your payment promptly...but then stand in line if you have a problem!
I want (1) an exchange for merchandise that is not water damaged IN A TIMELY FASHION and (2) a customer service department that won't ignore my phone calls! (Based on my experience this far....I'd just be thrilled with #1!!!)
I plan on letting everyone I know or anyone who will listen know about this horrible experience!
