Yourbabycanread.com

Baby Can Read is just a very expensive scam with unfriendly crew behind it. Whoever purchased already, hopefully are doing well. If not, don't be the next fool. Do not buy. Waste of money and is very stressing.

My mother-in-law purchased the "Your Baby Can Read" package for my son last year. At the time he was almost 12 months old and he showed interest in the DVDs. He especially liked the sing-along songs. We would all get excited when my son would say a word, and when he would watch it by himself, my husband and I would peek in on him while he would say the words.

I think it depends on the child and their attention span. Every child is different. What works for one child may not work for another. Make sure you are showing the video as well as reviewing the cards and books with your child and be patient with your child.

I had the same thing happen to me as the person from 10-26-10 complaining on here.

I too had started an order and was debating following through with it, but as you go through the ordering process it shows other products that they sell and offer you to add to the order (if you want).

I was curious and wanted to see the other products, but by that time, I had already decided that I was not going to complete the order, and just wait to see what my other options were for finding the products cheaper (on eBay, Amazon, et cetera). I know that they are sold at Wal-Mart too for A LOT cheaper, but it doesn't say that it includes EVERYTHING (meaning the extra cards for 5 games, and I believe 80 something other double sided cards--that comes with the basic deluxe set on their website. I am not talking about the other bonus items included on the website), and if it is actually included in the big set from Wal-Mart (in the 4-Disc set which is $89; I believe right now on Walmart.com), then they do not make it clear.

Well, before I was even finished "looking", my computer froze up; I couldn't do anything, and had to turn it off. I wasn't worried about anything or getting back on their website because I had changed my mind anyway. I knew that it stopped in the middle of the ordering process, so I never actually completed the order nor did I confirm the order either, so I should not have been charged.

Well, this was two days ago and today I went to clean out my spam folder, and noticed an email from "yourbabycanread", so I opened it. It was an order confirmation, confirming my order (that I never completed)!

I immediately tried to find somewhere on the website to cancel the order. There is nothing on the website, or the email that they sent me to do that. I just sent them an email to their customer service telling them what happened, and that I was charged anyway (basically the same thing as what I wrote on here).

After sending them the email, I Googled "how to cancel my order on yourbabycanread.com"; I found this website and all the complaints about the actual company (I was not worried about the ones about the program).

NOW, I know that this was not a mistake, and that this has happened to other people. Normally, when ordering online, if you stop/close out the page in the middle of the order (before confirming it), then it is NOT CONFIRMED and should not be processed.

That website/company is not right for doing that, and for all the other ways people have complained about them being dishonest and charging them.

I do believe the product can help your child learn to read (eventually), but they have to learn words first, and that leads to them using them in sentences, reading, etc., as long as you are involved and you put the time into being your child's teacher, and you are following the program as directed-- then you shouldn't automatically give up on it, and assume it doesn't work.

Your child WILL catch on and learn it. It just may take them a little longer than some others! We go to school and have teachers for a reason. Children aren't just given all the information in school, and expected to figure it out on their own without a teacher "teaching" them. So, have a little more faith, and continue to help your child with this important part of life--which is reading!

It is just a shame that the people running the website are the way they are!

I ordered Your Baby Can Read in April 2011. I saw absolutely no improvement from my daughter after two months. Nothing at all.

I called to complain and proceeded to tell the representative that I felt I was scammed. He told me the 30-day money back guarantee had expired and there was nothing they would do. No refund nor credit. I was simply stuck with my purchase. This program is a complete scam/fraud and rips people off.

I purchased the Baby Can Read product on March, 2011 and received it on March 16, 2011. On March 23, 2011, I called to cancel but they informed me that they will give me a thirty days extension for free. Then I called on April 7, 2011 to cancel again but they told me that they will give me another thirty days extension again of free trial. I called on May 15, 2011, to cancel but the representative told me that there was no information under my name. Then, I received an email on May 16, 2011 at 1:16 p.m. informing me that my purchase for my Baby Can Read was declined by the bank and that to process my order, I was requested to call the consumer service to give another credit number or I may send a money order to the address ****. I contacted them and they informed me that I can't return the item because it has expired and the supervisor hung up the phone.

I just bought this product at a local Walmart. I wouldn't dare try to purchase this product online with everything that I have read on this website. But since it's not really the product that people are complaining about but the actual company they deal with, then why wouldn't you just eliminate dealing with the business? If they are going to overcharge one person's card, why wouldn't they do it to you?

There is no telling how many people have been overcharged and didn't even catch it or notice it. But if you are anything like me, every dollar counts in our household, and I bought the first stage at Walmart for $25 and there wasn't any trial period or fee. Also, I paid with cash, and they have no clue about any of my cards! Wow, a new discovery... going to a store to buy something instead of ordering it on the internet! Get some sunlight, people, and get out of your houses!

the TV commercial on advertising the product. She took my information along with my credit card information but did not asked me for my email address or gave me a confirmation number. She stated that my order will be received within 5 to 7 days standard order. At about 15 minutes, I started to think that she took my information so fast and no confirmation number. I called back and they stated they did not see any order on that name and that I would have to call back customer service at that number on Monday. Should I be worried?

I purchased "Your Baby Can Read" when my son was 7 months old, he is now two years old. I had absolutely no problem with payments, or anything. I did the free trail, although it did not take me 30 days to see that this product would be the best investment for my child ever. Within three days of my son watching the DVDs and me working with him and showing him the word cards, he said his first two syllable word.

Then only one month into watching the DVDs and me reading the books and using the cards, my son's vocabulary was already that of a 12 month old and he was barely 9 months old. I have continued to use this product and I am still using this product with my son. He is a two year old with a 300+ vocabulary, he easily speaks six to seven word sentences (in proper context), he knows how to count to ten, he recognizes all primary colors and he also recognizes words without pictures perfectly.

Now, I cannot give him a book and him read it to me word for word, but any parent that would expect that out of their two year old is automatically setting themselves up for disappointment. Also, with this program, it is explained very clearly how important it is to interact with your child while they are watching the DVDs and to repeat the words with them.

The bottom line is they explain to you that this is not some miracle DVD that you can sit you kid in front of and walk away and then expect results. The parent has to participate to see the results, and by participate I mean watching the DVDs with your child, reading the books and cards on a regular basis, plus engaging your child to recognize the objects they see on the DVD when they are out playing or riding in the car and so on. I am very happy I got this product and I continue to encourage the mothers I know to buy it.

Sadly, a very high percentage of parents today want something fast, easy and that requires very little effort on behalf of the parent to teach their child. To put it bluntly, most parents don't want to have to take the time to teach their children one on one so they purchase program such as this, with the expectation that it will do all the work for them, and then when they do not see results in their child they automatically point the finger at the program, claiming "It's Junk" or "Its all a scam".

Instead, they should be pointing the finger at themselves and really asking the question, "Did I participate on a regular basis and have I engaged my child enough?". Parents also need to remember that even though they believe their child is the smartest child in the whole world, that every child has a different learning curve. As an engaging parent, you will learn your child's learning curve and teach them accordingly. All the negative hype about this program I believe to be American propaganda! No different then when a parent filed a lawsuit against Baby Einstein claiming it not only didn't work but made her child less smart.

It is outrageous, and the bottom line is parents need to remember that the TV is not a babysitter, and although there are very educational programs that can help teach a child, it is ultimately the parents fault in regards to what their child will and will not learn. Parents stop blaming everything and everyone else and take responsibility for yourself and your children! Be accountable for everything you do and don't do!

I think this Your Baby Can Read is a big scam.It's just another way of getting consumer's money. They haven't proven to me that babies can learn to read from infancy. I think they are full of it and people will believe anything. Face it people, your baby is not really reading and if you're stupid enough to buy this product, then you deserve to be scammed.

I purchase the product yourbabycanread because they make you believe that this product work through the commercials. They told me that I would be charged $14.95 for a trial. After thirty days, then I would be charged a fee of three payments of 66 dollars. First of all, it took two weeks for the product to get to me so I don't know if they calculated that time in the thirty days because they billed me before the thirty day period was up.

Also, when I explained to the Rep that the product didn't work, they were nasty and told me there is nothing they can do about it and I cant receive my money back. So I demanded to speak with a supervisor. She came to the phone. She was a little nicer than the Rep but she explain to me that she would forward my complaint to the head department only after I threaten them with filing a complaint with my lawyer. So I hope they stick to their word and refund me the money that is owed to me for the box of junk that I got because that is exactly what it is.

Also, they were on the Today Show showing that this product don't work at all. This is a way of making vulnerable people who really want to help their children a target.

I had the exact same experience as this woman below. I was told I would have a $14.95 trial fee. Then my card would be processed another $66.00 if I chose to sign one. I have now paid all the fee's including tax and today they tried to charge my card another $66. I called and they told me the invoice states they are going to charge me a total of $214. The person I spoke with on the phone told me I would be charged 134.80 plus the tax. These people are very slide of hand.

Lititia of York, PA, September 10, 2010: "I was told my up front fee was $14.95 and remaining balance of $134.80 would be charged to my card following the 30-day in-home trial period and would be divided into two payments, one at $66.00 and one at remaining balance the month following.

I heard about the Your Baby Can Read product before, but it wasn't until my cousin mentioned that she uses it at the school she runs in Jamaica, that I decided to Google it. Yeah! $14.95 my butt! When I got to the check out screen, and saw the $30 surcharge, not including the customs, duties, and extra taxes that I only found out about in the fraudulent email they sent me. I closed the screen. I did not hit "Accept" or authorize the order in any way. I closed the screen thinking I might get a better deal on eBay.

I actually reconsidered ordering, but first checked to see if they had an affiliate program, so maybe I could make some money selling the product online, in order to pay for it. They offered a hefty $12-$22 incentive, and I can see why! Then, I found this complaint site in Google, and read about another individuals who closed the screen without ordering too. when I read that he/she got a confirmation e-mail anyway, I immediately checked my inbox, and yes, they sent me an order confirmation bill for $44.95. It is also only in the confirmation email that I was notified that I might be charged extra taxes, duties, and customs. This was not mentioned in the website and there was no FAQ, or other way of knowing this! My MasterCard company said they will put a fraud alert out for this company, and I will not be responsible. This is still very disappointing because I really wanted something like this for my kids. If MasterCard holds up to their stance, I will not buy this product! In fact, I don't think I want the karma from even getting this product from a store! I will likely try and make some of the videos myself, and post them on YouTube just to prove that!

Even though I know that their system probably works, their system of fraud seems to work better. If their product was really that great, they wouldn't need to scam people like that, and no, I don't believe that there is any glitch. A company that big shouldn't have that problem, still coupled with so many complaints. Here are two other educational sites that don't charge an arm and a leg, and that offer samples, so you can see if your kids will even like it beforehand. I am not an affiliate for any of these sites, and do not receive any monetary or other incentive from them. I home school, and have used the following sites in the past. The last site is actually free and has games.

Well, its 2:21 AM. I'm tired, **, and stressed out to think that I might not get a good night's or any sleep for the months to come, because of this. I am now forced to seek other alternatives. This is a waste of my time and energy. I've never seen or heard of a company, that is supposed to be so good at teaching youth, be so bad! If my MasterCard is charged, I will have to cancel the card right away. I wasn't prepared for this purchase, and was considering less expensive alternatives like the ones I mentioned above. I'm surprised that these people are still in business with all these complaints. In fact, I don't think I want the karma from even getting this product anymore! Who knows how many families they've robbed! This is still very disappointing because I really wanted something like this for my kids.

I ordered the product. When we realized we were not going to use it, we called YBCR and received a return processing number to put on the outside of the package. We did everything they asked us to do. They still charged my credit card and are now stating that they never received it (After reading these complaints, I am not surprised). I have since contacted the USPS who has a trace out to confirm the package was received by YBCR and also a case through my credit card company.I am cancelling my credit card number so that they cannot charge anything else. I recommend you do the same.

I was told that I was going to charge 14.95 for a trail. Scam, scam, scam charged my card $88.30 for three payments was told $59.99. I told the salesman I did not want all the items, was never informed of any of this garbage. I didn't know where the invoice was located and start taking money from account before thirty days. Elevated blood pressure, lucky that checks did not bounce, because was not told that amount was going to come out. Definitely, did not know they had started taking money out.

I was told my up front fee was $14.95 and remaining balance of $134.80 would be charged to my card following the 30-day in-home trial period and would be divided into two payments one at $66 and one at remaining balance the month following. Instead, my card was charged $134.80 on or about 30 days following the day I ordered it. Concurrently, I only had the product in hand for 10 - 15 days. Because my grandson was ill I couldn't examine the content of the box.

When I discovered on 8/6, (George) they were trying to charge my card for $134.80 and remaining balance was three (3) more payments the same amount, I called my bank and stopped payment. It worked. But then the following month 9/10 they successfully got $134.84 from my account. The way they got in was by using a different amount (4 cents more) and had I known that their name wouldn't stop any of their future payments, I would have completely changed my credit card number and that would have stopped them for sure. I was then told on 9/8 that my box that I returned didn't contain all of the goods when I knew it did and I had a witness to prove it. They said the box weighed 21 lbs. When I got it I didn't check the weight. I just sat the box on the floor and tend to my ill grandson.

When I shipped the box on 8/13, it arrived on 8/19 via FedEx at 13 lbs. They stated my box arrived on 8/6 when that wasn't correct. They stated I kept four language items and five story books and that was all incorrect information. So I have begun a reporting process with my State Attorney. My check charge card was charged the amount of $134.84, not to mention the $14.95 wasn't returned to me either. It took too much out of my schedule to rectify and argue this matter.

What I believed happened in my case is they have employees stealing from them at the expense of their customer/s. The employee seals the box. Places whatever items they want, not exceeding the weight to be some obnoxious number in weight, then print the label to read as the total weight. Then places their items that they sat on the box into their personal possession. They then ship the box to the customer. The customer doesn't look at the weight of the box. When the customer returns the box, the box weight is far less than what it reads and the customer is then held liable for the so-called "missing" contents. Then the battle begins.

I also got "the shaft" after purchasing and returning the product called Your Baby Can Read. After reading (after the fact of course), all of the posted complaints and by my calculations, there are hundreds just in this site alone. I have only one thing to advise. There is only one entity that can help folks like us who have been bilked out of hundreds of dollars. The Attorney General's Office. They helped me once get out from under a rip-off car loan. If enough people lodge a legitimate complaint with the Attorney General, they will have to take notice that this company is getting filthy rich from ripping people off. Two hundred dollars at a time. This has got to stop! Someone needs to start an anti "YBCR" website to warn others of this company.

If you are in the military overseas, do not order this product! They will charge you an additional $75.00 for service fees! Yet again, here is a company that takes advantage of military members.

I ordered this product through their 30-day trial offer. My two-year-old was not interested in this product at all! He watched (with me alongside trying to keep him excited/interested) for maybe 10 minutes and was ready to do something else. (The same child who will watch the same episode of Team Umizoomi over and over if you let him.) I wasn't sure when the trial period ended, so by the time I got a hold of a representative, I was five days past the "last day" of the guarantee (different time zone so they were always closed by the time I got some time away from the "kid-noise" in my house to call).

I was told that I would be sent to collections for the full amount and that they could no longer provide me with the return instructions. I was this close to going off, but I asked for a supervisor instead. After being on hold about 20 minutes, the representative came back saying that her supervisor told her to override it and allow me to return it. I'll put it in the mail first thing in the morning and see what happens. Hopefully they'll do the right thing and give me my money back without anymore issues.

I have the same complaint as many. If you like the product, wonderful, but if you try to return it, that is where there are issues. I was sent to collections without any notification that they "Claim" I did not return all the items in the package, mainly the foreign language section. I opened the packaged looked at one DVD, realized that I could not use it on the computer like I was told and resealed the package and sent it back.

They are now trying to charge me $189.00 for products they claim I received. I have returned everything but they just were very rude and said I would not get credit for anything but the $14.95 shipping. I have contacted the California Better Business BBB .I suggest you all do the same; it will let them know that we are not going to be take advantage of from this or any company. I have spoken to my attorney, it will cost me more in attorney fees to fight this but that is what they are counting on. It is a principle matter for me. I have been turned over to the "Your Baby Can Read" collections office.

I was placing an order online, then decided there were better deals elsewhere. So I hit the cancel button. I believe there were two options, "Place Order" or "Cancel." I pressed Cancel then I get some confirmation email.

They billed me $35 for an order I never consented to. I called customer service who told me to return the order and that they would issue me a refund, acknowledging that their was a technical glitch. One month later, I get billed a second time for $66 and no refunds yet! This is a scam because they know that the average person is too busy to call to cancel the order and complain about the charges! I can see that I'm not the only one.

Your baby can read is not a scam. I had no problems with their company and my two-year-old can read books, cards, magazines, and everything. We followed the directions; she watched no other television shows and used the materials, although not as frequently as they recommend. By age one, she could read words like clap (showing us by clapping) and body parts (she would point to her eyes when she saw the word eyes).

Her vocabulary is extremely large, too. It is amazing and if you look on YouTube, you can find videos of babies (including mine) reading.

Infuriated! I was given "conflicting" info, then my card was charged even when I didn't finalize the order. A very dishonest company. Just call and see, each rep will give you a line to get your card number. The first guy I spoke with said if I try it, my card wouldn't even get charged till the end of the "30-day risk-free period". Then I was looking at it online and was going to make the plunge. Hey, I figured for $14.95 looks good. So I input my card and when it went to the final ordering page, it said your card will be charged $32.75. Then I clicked the "X" and decided to wait since it was so expensive after taxes, but they charged my card anyway! They overdrew my account and said "I am sorry ma'am, but you will get the money back in 3-5 business days!" I hate dishonest companies! Now, I will never order this program after that!

Hello, please, I have a serious complaint to make. I made a purchase since 26-4-2010, and since then, I have not received any confirmation email nor have I gotten my parcel. I have been writing emails to you people, and got no reply. In fact, I called so many times but got no answer. Please, see below the receipt of my transaction and kindly help me out.

This is the order confirmation: "Your order has been submitted. Thank You! Thank you for ordering Your Baby Can Read! Your internet order details are listed below. You will receive an email confirming that your order has been processed, including order number, customer service, and order tracking information. Orders usually process within 3 business days. If you do not receive an email confirmation, please check your blocked email or spam folder for emails sent from yourbabycan.com.

"If you reside in Canada, GST and Duty charges are not included in the total. These costs will be calculated when you receive your confirmation/tracking information email. Please note that these charges are pre-paid, and your shipment will arrive via Canada Post. Product Price Quantity Your Baby Can Read Deluxe TV Offer Kit = $125.00; Subtotal = $125.00; Shipping = $9.99; Total of order = $134.99; Total charged today = $134.99."

I went to the website to look at the product and initially changed my mind. I closed the browser. I then went back later, with an amended order for fewer products and placed an order. I then found out that I was charged twice. I never submitted the original website quarry. I also see that I'm one of many others who have had the same fraudulent charge. Finally, on the order that I actually placed, I agreed to the expedited fee of $9.99. It is now going on the 3rd week and I have still to receive the order that I actually placed. Someone needs to investigate all of these claims. I was charged $274.84 for a product that I did not order.

I ordered it and my baby started watching it daily at 5 months old. She is now 20 months old and knows all the songs and words... She can read over 100 words. She can even look at words in books and say them. I think this product works for the parents who invest a good amount of time. Putting your baby in front of the video for 30 minutes may help them a little, but the books and continuous repetition are what really help the babies learn!

My mother purchased the Your Baby Can Read program as a gift for my daughter. I didn't care for the product so I tried to resell it on eBay. Your Baby Can, LLC then proceeded to have my listing removed, claiming that it was a counterfeit product. I contacted the company and provided them the order details from the purchase and was then accused of physically stealing the product. I am now being charged $919.32 by their lawyer. This company is a complete scam and now they're trying to bleed me for not liking their products and trying to resell them.

i ordered Your Baby Can Read learning tool. I never received the product that was promised in 3-5 days. There is no way to contact the seller. I had no idea it was coming from China, or I never would have ordered it. I was lured in by the low price and the one year return policy. Nowhere did it tell me I was ordering from a foreign country. I only discovered this when it appeared on my bill along with an international charge.

I have had a wonderful experience using the Your Baby Can Read series. I cannot vouch for the payment process as my mother bought the product and there was no way I would ever return it. I have dyslexia and always struggled with reading. I didn't want my daughter to endure this so I gave it a try. She loves the videos/books. We only watch the videos about half as often as suggested.

My daughter started watching at 4 months. Now, at 12 months, she can say about 15 words.This morning while looking through one of the lift flap books, she started clapping and then pointed to the word clap, but there's no picture showing, just the word. I really wasn't sure if the product worked, but after today, I will tell everyone in the world.

I ordered the "Your Baby Can Read" when my daughter was 6 months old and the first thing I did is read the instructions and it said that your child should not watch TV other than the video. So for all those parents that said they loved other show, your child was already watching TV and didn't care about anything else. My daughter is currently 8 months old and she can say several words and claps, touch her ear, mouth, and head by just hearing or seeing the word, so it's not a scam, maybe they are not following the direction and it takes time. All children are different, we only do half of what were suppose to do and she still learning a lot. I paid it in full online and had no problems.

I ordered your baby can read offline. They shipped me the product it was boring to my baby, she loves Sesame Street and these DVDs were not holding her attention, so I knew it was a rip off. I called customer service to find out how to get my refund. The guy I spoke to said to put everything back in the box and get a U.S. postal service delivery confirmation receipt to track the order. I put everything in the box including "Your Baby Can Speak Spanish" set I ordered.

I sent it back and got the Delivery confirmation receipt from the post office. I was refunded 14.95 for the your baby can read. I went online to get the customer service number for YBCR and somehow ended up on this page where I read the illegal practices of YBCR claiming that people did not send in some products, so they would not refund their money. I ended up calling to find out why they did not refund my 30 dollars for the "Your Baby Can Speak Spanish product, incredulously they claimed that the product was missing! I was in disbelief! I made sure everything they send to me was sent back. I didn't even open the "Your Baby Can Speak Spanish product. I called them and they were very rude. They refuse to issue my refund and don't even have a product to show for it. Do not buy anything from this company! Emotional stress, loss of money!

I saw a TV ad for Your Baby Can Read. I thought it looked like a good product so I went online to order it (to save myself from a pressuring salesman trying to sell me a bunch of other things). I went to their website: yourbabycanread.com and clicked on a "30-DAY-TRIAL" button for only $14.95 with free shipping and handling. I filled out the form and they took my credit card like normal companies do. I then went out of town for 3 days.

Upon return, I checked my bank account and the bank charged me an overdraft fee because My Baby Can Read charged to entire amount of $199.95 plus tax and not the trial fee of $14.95. I called Your Baby Can Read immediately and spoke with Sarah who apparently seems to get these calls often but I was very surprised with her response. She blamed me for not clicking on the right button on their webpage and I told her that I clicked on the trial button and she then stated that I was supposed to change my selection when I started entering information. I told her that I didn't see where I was supposed to change it and she acted like I was a dumb. In fact, I still don't recall seeing two options during the sign up phase. And why do they even have a "click here button for a trial" and why do I need to change anything, that's misleading.

So I told her to cancel the order and she said she could not cancel it because it had already shipped (that's odd because they charge extra for quick shipping which I did not select but they somehow shipped my order within a couple of days). In any event, I told her that when I receive it, I'm just going to send it back unopened. That seemed to make her angry.

I asked to speak to her manager. She did not allow that and then said that they were going to reimburse me for the trial difference ($14.95) and the amount paid (%199.95) minus any taxes ($17.50). I then corrected her on the taxes - they actually charged me $16.50 and she said no. They charged me $17.50 and that I would not get that back. Here I am staring at the invoice showing me $16.50 for taxes and they can't even match their system with the copy I received online, go figure. So I told Sarah to keep the dollar, as long as I'm getting a refund for the difference. By the way, Sarah would not provide me with the return address. She told me that it will be delivered with the product.

All I can say now is that I hope when they deliver this product that it comes in one piece and I think I should return it with a return signature otherwise after reading all of the negative things about this company, I'm heading for a long winding road of trouble.

I ordered a trial version and returned it about a week later as the baby was not interested in it. They refuse to acknowledge my return and have sent me to a debt collector.

I only received part of the order. I spent $264, and only received $39 worth of books. They said I did receive it but I did not and they cannot provide proof I did receive it.

After reading others' complaints, I am sorry that I didn't check here before buying and especially sorry that I didn't share my experience sooner.

The theme of payment nightmares seems to be universal. They shipped the product to me after the trial period had expired, so I was out of luck from the start. Then when we realized that our baby was not the least bit interested in watching television, I tried to return it anyway and stop the installment payments. When I called customer "service", the woman told me that my baby was retarded if she wasn't interested in the program!

Adding insult to injury, they harassed me with phone calls when my installment payments were "declined". I had more than enough money available, and my bank confirmed that the payment requests were received and processed and even gave me the exact times and dates that the approvals were done. Of course, YBCR continued insisting that they didn't receive my payments. Fortunately, my bank is excellent about watching my financial back and these scam artists received only the amount they were entitled to.

While my daughter is now interested in the programs a year later, it is clear that their claims are not realistic. I view these programs as an educational tool to be used in conjunction with other normal activities a responsible parent exposes her children to, but they are not any more special than watching Sesame Street or any of the other programs geared toward babies and children, as a previous poster pointed out. There is no reason that this company should be withholding shipment until after the trial period expires, which prevents the buyer from making a fair assessment of the product. Furthermore, their business dealings are the most unprofessional I have ever dealt with, both financially and when offering customer service. My child is not by any stretch of the imagination retarded, but even if she was, there is no excuse ever for rudeness.

On March 5, 2010, my credit card was illegally charged by this company according to the agreement of my purchase. I was told on several occasions that my credit card would have been charged on April 4th. I called the company to complain about the charge on my card and was told by Carolyn, a supervisor, that they were doing me a favor. This all began when I ordered the product on January 12, 2010; however, I did not receive the product until Feb 15, 2010. See their policy below:

Try Your Baby Can Read! for 30 days. Upon shipment, your credit card will be charged the trial price of $14.95, plus applicable taxes. At the end of the 30 day trial period, if you're as pleased with the program as we believe you'll be, do nothing and your credit card will be conveniently charged 3 easy payments of $66.65, billed each 30 days. If you are not completely satisfied within 30 days of receipt, contact our customer service department to arrange for a return authorization and a refund of your $14.95. Your return must be postmarked within 7 days of receiving return authorization. All refunds will be in the amount of the product price only. No further charges will be billed to you. Shipping and processing charges are non-refundable.

Try Your Baby Can Read! for 30 days. Upon shipment, your credit card will be charged $199.95, plus applicable taxes. If you are not completely satisfied within 30 days of receipt, contact our customer service department to arrange for a return authorization and a refund. Your return must be postmarked within 7 days of receiving return authorization. All refunds will be in the amount of the product price only. Shipping and processing charges are non-refundable.

I ordered Your Baby Can Read and right now, I am so angry. First of all, the product is a scam, nothing that they give you is science and every bit of what you can do at home with your children. I returned the product and had to pay for return postage which I was told that I would not have to, if I was not satisfied with the product. After I returned it, they debited my account for $13.33 and told me that I kept books. I called and complained about it and now, I have to fax my receipt from the post office to prove the weight of the shipment I mailed. Thank God I still have it. This is so ridiculous.

I ordered online (didn't go through) and had to wait 24 hours to check to make sure that they had no record so that my visa wouldn't be charged twice. I did that then when I called and found out that it didn't go through, I placed the order over the phone. I called back two days later to check on the status of the order now there is no record. A so called supervisor is suppose to call me back after they search for the order.

I ordered this as a trial. When I realized this was not for me, I returned it. A month later, I was charged again and they still have not processed my return. They have yet to make any refunds and continue to take my money without authorization. I have no product in hand and I have proof of delivery return. With every withdrawal of money, I am battered with NSF fees. I have been completely distraught about this situation. I have the stress of wondering when I am going to get my money back, dealing with how I am going to make up the money difference and the NSF fee, plus their customer service staff is extremely rude and do not help at all. In fact, they guarantee that I will not be charged and that the next week, my refund will go through and it does not. It actually gets worse every week.

We received this product as a gift. I think it's a decent product, but one of the CD's was defective. When I contacted customer service, they informed me that since 90 days had expired, they wouldn't do anything for us! I guess the trick to ordering with this company is, "Don't buy gifts ahead of time. We'll hold it against you when you ask for service." Since the gift was purchased a few months before my daughter was born and you must wait until the child can track with her eyes, 90 days had long expired. Pretty good way not to deal with defective products!

This product seems just fine, but I don't respect Dr. Titzer's business sense when dealing with defective merchandise. Any sensible person realizes that when purchasing such a product, it is the intellectual property being purchased not the physical polycarbonate discs. All this company needed to do was verify our purchase and charge a nominal fee for postage for a new CD, maybe .25 cents for the cost of a new CD. Instead, I was informed I needed to purchase this product again!

Someone (I presume) got hold of my credit card number and ordered their product. I see from other complaints here that this seems to be a pattern. Their Product arrived and I arranged with the company to return the product. Now, I am receiving threatening letters from their collection company. I'd like to find this Dr. T. who is the head of the company and report him to CA Consumer Affairs for investigation. Fraud, intimidation, threatening to report to credit agencies. Scam, etc.

I was curious about a TV ad, I went online and clicked on the $14.95, 3 gifts free trial button. A new window open that gave more options to order the $14.95, 3 free gifts, trial. I clicked and a new window appeared that requested my payment information, which I completed and pressed continue as usual. The next page that came up showed that I had purchased and payed for a $229.00 dollar kit, that I had not ordered + a $29.00 charge for another Kit that I had ordered. I decided not to go ahead with my purchase and closed the window without clicking the "Agree and continue" button, because it gave me no other option. Next thing I know I have a charge on my credit card for $260.00. which I never agreed to, never clicked for, and never authorized. And, I also had a message on my e-mail thanking me for the purchase with no identification of the company or a contact number to call. This is a good internet scam. It is very easy to get fooled.

Company sent us baby books after using our Matercard with out our permission. We had to cancel the card and replace it with a new card.l think that they bought our credit card number and then used it for the order.They had everything right except the street address.

I went on yourbabycanread.com, filled out my information in order to order the product but never submitted the order. I changed my mind and closed my browser. A few hours later I get an e-mail with a receipt and a confirmation number even though I never ordered the item. This is fraud to be charded for something you never ordered.