Yankee Retail

I had ordered several comforters, duvets and a few Euro shams and pillows from Yankee Retail. They promptly charged my credit card. I didn't read all of the tiny print about their ridiculous return policy. If I had, I would have never placed the order. I received all but one item in the order. I let them know after calling, where there isn't a live person available and finally chatted online with a customer service rep, to get the return authorization number. I paid a fortune to return those items and tried to cancel the other item that was on back order.

Well, I guess that didn't work because when I returned from spring break, I had the item sitting on my doorstep. Now, I read 45 days on returns, but somewhere they are saying 15 days?! I sent it back and it again cost me a fortune to do so. I received a call from the UPS store saying that they rejected my item and they sent it back. Really?! Oh, I placed the order in middle March and am still waiting for them to credit my account for the items that were accepted for return. It is the 7th of May. Fortunately, I used my American Express. Do not purchase from this company!

Please be aware that in the very fine print only located in the FAQ section, any returns must be received back to the warehouse within 15 days. If it is not, Melissa ** (the head of customer no-service and sales) will either refuse the return or charge a 20% restocking fee + shipping charge (that was originally free) + a $20 charge for a coupon that didn't cost the company any money to begin with. Even after calling and emailing Justin Potts, the CEO, there was no change in the handling of the situation.

I complained here and to the BBB after The Home Decorating Company cancelled an order I successfully placed with them. They originally stated it was out of stock, however, after I spoke to a human, they admitted that they had made a pricing error and would not/could not honor the price advertised. My son was very upset as this was bedding he was buying for his own room. I spoke to 2 individuals who refused to honor the price, leaving me no choice but to file the complaints. I am glad to update that I received a call from their offices yesterday and the end result was that they did in fact honor the advertised price, and I just received the confirmation that the bedding set is in transit.

I know that every company has issues with uncaring employees and I hope that since they ultimately did the honorable thing that at the same time, they spoke to their employees about how to handle customers who are having issues with customer service. I regret all of the hassle, but in the end, I am satisfied with the outcome and will give them another chance.

My order was not correct in package just on slip. I ordered Sophie Square valances for my three windows from Yankee Retail. The slip said three but instead of that I received one valance and two shams. I already own the shams. I saved up forever to order these valances. I looked at the slip when it arrived and it said three valances. And at Easter Vacation, I went to put them up and I have two shams and one valance instead of three valances. I'd like you to fix this.

I placed an order on behalf of my 12-year old son for a lodge style bedding set. It was marked at $19.99. This was for one of those bed-in-a-bag things. He was ecstatic that he could afford it because it was just what he wanted and with the price so low, we figured they were just having a hard time moving the twin size ones and were trying to get rid of it. The order was placed on 3/10/2012 and we received an order confirmation for Carstens moose plaid twin 5-piece bed-in-a-bag for $19.99, shipping via FedEx Ground for a total of $32.98 after shipping and sales tax. Two days later, 3/12/2012, I received a second email stating the order has been cancelled due to "Overstock Item Sold Out."

Bummer. I thought to myself it was such a great price, I must have missed the last one. So something told me to go back to the page where I ordered it and then I found out what the real issue was. There was no "overstock item sold out" issue. They had made an error in pricing their item and wanted to do a quick cancel of the order and concealment of the price I had purchased it for. The price overnight had jumped up to a sale price of $299.99. You will agree that is quite the jump. I tried emailing back to inquire about a remedy as instructed by the email, no response. I tried calling the number on their website and it instructs you to do the online chat or email. So I tried online chatting. No one was ever online (at least when I tried). So today, 3/20/2012, I finally hit the jackpot and saw someone was online.

I chatted online with the manager of customer service and sales by the name of Melissa. She informed me that they had made a pricing error, a human error, and that they could not honor that price because they would lose money on it. She did, in her defense, offer me the bedding set at $159.99 with free shipping but when the price I purchased it for was $19.99, a $130 increase is hardly a discount. We chatted at length about the way that I felt it was unethical to not honor the advertised price. She didn't seem to be interested in that. She did apologize and to my surprise gave me the name and number of an actual person I could speak to. So I called the 1-860-642-7790 and spoke with Lori. I believe she was supposed to be over logistics. She echoed what Melissa said, albeit with a less than caring approach. She appreciated the fact that I no longer planned to be a customer. That was her last statement. Essentially, she didn't seem to care.

Typically in business, if you make a pricing error and someone purchases the item, you unfortunately, as the business person, eat the cost. And then you hurry and fix the price so it doesn't happen again. It is what they call "the cost of doing business." They did not do that at The Home Decorating Company. Instead, they cancelled my order without consulting me and because they decided not to charge my card, they think they are fine. I disagree. It is bad business. I will not be shopping there again. I too wish I had read these complaints prior to even attempting to place an order with them. The real loser in all of this is my son who will not get the bedroom of his dreams. We will go to the fabric store and try to recreate it.

Moral of the story, go elsewhere. You can probably find a better price elsewhere anyway. I have found now that I've been looking into this that sometimes The Home Decorating Store uses different product names for sets than other sites so it makes it a little more difficult to search other sites for your dream set. Use a description instead. You do not want to be taken for a ride by this company. I am sorry I let my son do so.

Wish I would have read all these reviews before I ordered! I placed a bedding order and received an email that the items were "discontinued-no stock available." So I ordered from another company. Three weeks later I got an email saying that the items were being shipped to me from Yankee Retail long after I had already received the second set I ordered. Unable to communicate with anybody for a long time, I finally got an email that they had sent a second email saying "disregard the first email." Long story short, I had to return the bedding at my expense which was $87.00. Horrible customer service. Do not do business with this company including The Home Decorating company!

There is no customer service response whatsoever, no updated status on the order that was placed over a month ago. They are not reachable by phone. They simply do not communicate with you once they take your money. I have yet to see the merchandise, and am not even sure what the quality will be once I do. I needed to make some changes to the order which is impossible if you cannot reach them. They claim to have live chat which they left me ten minutes waiting, and once I finally did get live chat, my questions went unanswered, saying they will get back to me. They never did. The order was placed over a month ago and there is no shipping, no update, no communication; they are completely lacking in customer service. Beware buyer.

I would rate Yankee retail at 1 with regret because I cannot go any lower. I ordered a bedding set the 3rd week of September. When I finally received it after weeks of trying to get answers, the bedding set was the wrong one. I immediately told them to pick up the wrong bedding and I wanted a full refund. They finally e-mailed me 3 days later to tell me that the right set had been shipped and they would pick up the wrong one but no refund. This company is terrible at customer service and return policy is apparently non-existent. I will never order anything from them again. After 7 weeks,I still have not received the correct bedding or my money back. This is crap!

I ordered bedding set and when the 2 pillows arrived (the rest was back ordered), they were not the color that I thought they would be. I called to cancel the order, but I believe I had to also send an email request for a cancellation of the back ordered items. I was not informed by the customer service gal I talked to that they had a 15 day return policy. I returned the pillows after I received the notice that they had cancelled the back order. I did not get the items back within the 15 days and they would not refund my money. They have shipped them back to me and charged me over $16 to ship it back. I did not authorize this shipment and had requested again in email a refund and that I didn't want the pillows as I had no use for them. Terrible customer service. Do not do business with them.

Unauthorized charge on my bank account.

I do tons of online shopping and by far, this was the worst experience ever! I ordered several quilts, comforters, sheet sets and pillows. Everything I did receive took at least 3-4 weeks. I kept receiving emails that the comforter will be in at a later date. After receiving three different emails saying this, I finally wanted to cancel it. You cannot talk to anybody, it is all done by email which is just ridiculous. They told me by email that I probably would not be able to cancel due to the fact that it had already shipped from MFG. I emailed back saying I would just call my credit card company and dispute the charges with them. Next thing I know, they canceled my order. Now, I have the matching sheets that I do not need because I placed a new order with a real company. I placed this order with PC Fallon and two days later, it had already been filled and shipped. I will never purchase from Yankee Retail (Home Decorating Co.) again. Horrible customer service!

Terrible customer service. Do not buy anything. If you want to return it, good luck. The product pictured is completely different in color than items received and the quality is not very good. Phone lines to customer service are impossible. They make it so you must do all complaints via email so you cannot get through to a human being without pretending to place an order. They have no direct line to customer service and instead, tell you to email your issues with a 48-hour wait for a response.

Refunds. After arguing for a refund for a $200.00 bedspread in July, I finally got my refund 6 weeks later with $45.99 pulled for shipping and some supposed coupon special that gave me money off the original order. All in all this, company was a disaster to deal with. From this point on, I will stay with overstock.com or Amazon for all my online ordering. I have had returns with them both and they were handled without a battle and in a very timely fashion.

I bought some bedding based on their website (www.home-decorating-co.com) which lets you filter by color. The color I used was orange and the bedding items appeared orange on the screen. After more than 45 days, the merchandise arrived being all gold, not orange.

When I called to return the item, their customer service people asked me to send photos of the product and they agreed to send a return label. The label took more than one month to arrive. When I finally returned the items in perfect, brand new condition, their answer is that they cannot credit me because the items were not in a new condition and because they were more than 45 days past their deadline.

I paid $305 for the bedding that I cannot use.

I ordered a comforter on May 19, 2011 from the The Home Decorating Company/Yankee Retail Company. This item was not stated to be on backorder and was estimated to be delivered in two weeks.

Two weeks later, I got an email that it would take another two weeks before it would be shipped. Then a week and a half later, I received another email that it would be an additional week. I called at that time and they told me that the comforter was on backorder. I went back online and looked at the item. Nowhere on the website did it state that it was on backorder. So I called back again and told them that they needed to update their website.

I waited for additional week and to no surprise, I received another email stating that it would be two more weeks. I called after the 4th of July holiday and told them to cancel my order, at which they told me that they might not be able to. They first had to contact the company that makes the comforter. I called my credit card company to let them know what was going on and that I was disputing all charges from this company.

I don't know what to do but I know their practices are wrong and something needs to be done. I contacted the BBB and the ConsumerAffairs.

I purchased a Yankee gel candle vehicle freshener. After a week or so, the liquid in the freshener began to leak onto my vehicle's dash. When I went to clean off the liquid, it had eaten some of my dash and left a hole with peeled pieces in the area the liquid was. I have read complaints on the internet of this happening to many customers, thus, causing their vehicles to go down in value and damaging their dash which will have to be completely replaced!

I ordered 3 sets of bedspreads for my son's room. They told me they were on back order for 30 days. I checked two weeks in and they stated it will be shipped in a couple of weeks. I called the week it should be shipped and they said it is going out the week of 6/9/11. That week after painting my son's room and preparing for the colors that were in the bedspread, they sent me an email saying it was no longer in stock. I sent an email back telling them how upset I was and to contact me so I may speak to someone about it and order a different set. No one contacted me. Do not purchase from this company, you may be disappointed.

I placed a large bedding order on March 27, 2011 and my credit card was charged on the same day. In April 1, 2011, I called to check the order status and I was given a bogus tracking number and I was told that it was on the dock. UPS has no record of the given AWB number. Thank God, American Express covers these types of situations!

I ordered a comforter set from Yankee Retail Co. on January 2, 2011. I was assured at that time the merchandise was in stock and would be sent out within two weeks. After the two-week period was up I called and spoke to Patti (week of January 19th). Patti insured me that the order was in stock and just needed to be shipped to them from the warehouse. She asked me to wait until the following week, the week of January 24th, for shipping. I waited and called again on January 31st. Patti informed me that they were having trouble at the warehouse and that the order would be shipped out the following week, the week of February 7th. Again I spoke to Patti and was told to wait for shipping until the week of February 14th.

Amazingly, I did receive a partial order at the end of week February 17th. I did call on that date to verify that the balance of my order was in stock and would be mailed. Patti confirmed this information. I have called several times since to check on the progress of my order. Again, only being told to wait until "next week". Today, February 24th, I called and asked Patti to allow me to speak to her supervisor. I was informed that the said supervisor was in a meeting which would last hours and Patti would be happy to look into the matter, and let me know my shipping and merchandise status the following week. I thanked Patti and informed her that I would be happy to wait.

After several attempts to get me off the phone, Patti, amazingly, found she could indeed put me through to Wendy, the supervisor. I spoke to Wendy and was informed that she would be happy to check into this situation and get back to me next week. When I informed her I wanted information today, she said she would need at least a couple of hours and that she would probably call me sometime today. She also informed me that the last of my order might not be available. When I asked her why that information wasn't posted on the internet, especially when I was continuously informed by Patti that I should check my tracking by that method? I did not need to phone in as she couldn't answer.

I informed her that I, in good faith, paid up front for the merchandise and shipping, expected at least the courtesy of knowing when and if my order could be filled. Wendy told me and I quote: "If you're so upset, I don't know why you didn't just cancel the order in the first place". I hung up the phone and called information for Yankee Retail Company Corporate Headquarters. Apparently Wendy owns the company and this is her standard procedure in dealing with customers. She takes our order and our money and doesn't seem very interested in actually providing any merchandise.

As an update, since I've been composing this letter, Wendy called back to let me know she spoke to the manufacturer and they "can't find" the merchandise I ordered. It may be unattainable. I guess I need to wait until next week. I can and will be sure to inform any and everyone to stay completely clear of this and any other companies owned or affiliated by these people. I have spent too many hours of my life trying to get an honest answer from this company and, of course, the merchandise I've paid for. These people have no integrity and are only out to scam.

I ordered a comforter set. It took 6 weeks to arrive after inquiries. When it finally arrived, the workmanship was shoddy and the quality was extremely disappointing. I will never use this company again!

I ordered a Bedroom comforter set for my daughters' bedroom on 11.4.10, it has taken over a month to receive the items and the shipping date just kept changing every week. We still have not received the sheets, and are supposed to receive next week 12.20.10. The bedding did not look the same as on online, what looked purple is actually pink.

So, I have been trying for a week and a half to get a Return Authorization Number which you must have in order to return items. I finally got someone on the phone and I got the third degree about why I was returning the items, I explained all of the items are unused and were just the wrong color. I now have to go make sure that none of the original plastic got thrown away b/c they will not accept any returns without the original plastic that it came in, they also are going to charge me shipping costs, even though I am paying to return the items. And it can take up to 25 days for them to refund my money. Terrible customer service and I will never order from this place again! I probably won't even see a refund and the bedding set costs over $300.

Place an order early March, received only half of the order. Was told back ordered and would receive in July. Now, it's December still no product. Called Yankee Retail multiple times unwilling to help. They charged my credit card knowing the product was unavailable anyway.

They will not credit my account and now they are saying I never bought anything from them. I emailed them the invoices and the notices they sent me earlier this year. I spoke with the manager she said she would get back with me and never did. I would not buy anything from this company again since they are thieves!

My complaint is a carbon copy of all the other complaints on this site. When I received the merchandise, after weeks of waiting for shipment, the color and quality was not what I wanted. I called them and was given a Returned Merchandise Authorization number and FedEx it back to them the next day. I have my FedEx receipt that it was delivered on September 24th.

On September 30th, I called to see why my money had not been refunded and was told that it would be October 15th before they could inspect the comforter and issue a refund.

This morning, October 17th, there was still no refund on my credit card. I sent an email to their Customer Service Department. The email came back as undeliverable. I then tried to call the Customer Service department and the number had been disconnected. I found another number for them in the Bell South Yellow Pages online but no one answered this number when I called. I am pretty sure I have been screwed out of $200.

I ordered wind chimes on 7/18/2010. Ten business days later, I still have not received the chimes. No communication was initiated by this company stating that it would be more than 5 to 7 business days for arrival of merchandise. When I emailed them, they stated that it would be mailed the week of July 26. At the end of the 26th still no product. I checked online and they now say that it will be shipped on August 26. Six weeks for a product without any notification initiated by the sending company? They certainly didn't hesitate one day to charge my credit card.

I ordered two Waterford Mullinger bed pillows on February 12, 2010 from Home Decorating Company, learning later that they were a part of Yankee Retail Company. They charged my account on February 16, saying my order would be shipped on February 22. When I did not receive a notice of shipment and did not receive my order during this week, I called and spoke to Patty in Customer Service. She said they were waiting for the pillows to be shipped to them from the manufacturer (WC Designs).

I looked up the manufacturer online and their information was that the pillows had been discontinued. I contacted Yankee Retail Company again and told them I had learned the pillows had been discontinued. They told me that was wrong information; that the manufacturer was still making the pillows and that they were "in production" and would be shipped during the week of March 8. I have done further research and have discovered numerous other complaints against Yankee Retail Company for this very same thing. They charge your account immediately, but you don't receive the merchandise. They continue to put you off, explaining there has been a delay, the items are in production, and they're waiting for them to ship from the manufacturer.

The complaints I have read state that the customers have been charged for the items immediately, but have not received their items and are unable to get their money back. I am highly skeptical about this company to the point that I believe they are a sham. Any reputable company I have dealt with online does not charge your account until the item has been shipped. Yankee Retail Company has had my money for a month, and I still do not have my items nor do I or have any assurance I will ever receive them. I want to investigate this company and lodge a formal complaint, but I don't know how to proceed. Please advise.

I purchased a comforter set for $125 on around 1/27/10, received the item on 2/5/10 and returned the item on 2/6/10 because the item did not appear exactly as it did online. I was told my item was accepted for return and that I would be issued a credit to my account, only after the representative aggressively tried to issue me $60 off my next purchase if I kept the item. It has been 25 days and I still have not received my refund.

I called again today on 3/1/10 and was told my return would have to look over the accounting department and that they should issue me an email specifying the refund to my account by the end of 3/2/10. There is no way a company should be allowed to operate in this manner. It is unethical and degrading. It took one day for them to remove the money from my account and it is taking an eternity to get my money back into my account! I am going to file a complaint with the Better Business Bureau as well as try to get this company on the local news station so that other hard working citizens do not become victims of this scheme!

I ordered two comforter sets and two sets of sheets on 1-27-2010. I received the comforters in the specified time frame, but did not receive the sets of sheets. No return or invoice information was in the two boxes. Finally, I canceled a partial order for sheets and got information on how and where to return from customer service (number above). However, my credit card had been billed for full order even though Yankee Retail acknowledged the sheets were not sent.

The order was made through Home Decorating Company. It was not until I decided to return the comforters (color was not what's indicated in the ad) that I found out I dealt with a company called Yankee Retail, who I subsequently found out has a terrible record for service when returns are the issue! I kept in regular contact by e-mail and by telephone with customer service at Yankee Retail and had written verification from FedEx that the merchandise was returned and signed for. I had been told that the refund for the partial order not sent would be credited in ten days.

It should not have been charged at all. When I told a customer service representative that it should not have been charged in the first place, and that I was not sure if it were legal to do so, she said she could credit that portion immediately. We'll see! I highly recommend not doing business with Yankee Retail or if you do, expect the same service you will continually find in customer complaints in the past. I will no doubt have to continue to dog this order to ensure that my credit card is properly credited. Personally, I will also not do business again with Home Decorating Company.