Yahoo Stores

I ordered a child's personalized backpack for a baby gift. I contacted by email (there is no phone # to contact) on 10/7 once item had not arrived. This email was ignored. I sent another email a few days later claiming scam, and seller Sarah **, owner, contacted me a week later assuring me it was legit and had a bogus story about moving locations and everything being a mess. She promised to have it in my hands by the following Monday. Of course, this didn't happen. Frequent emails sent from me since then have all been ignored. She now has a weirdo message on her home page stating, "We are currently processing a large volume of orders. There is a possibility that you may experience slightly longer processing times with your items. We are working hard to get all orders sent out in a timely manner! Customer Satisfaction is our number one priority. Please feel free to contact us any time at **@yahoo.com with questions or concerns. Thank you for your support!" Five months later, she still has my money. What a liar and a thief. Do not order from this business.

They never shipped my order. They gave me a tracking number, that for 10 days, just said label printed, no info. I sent them 4 emails, and didn't get a response! This is what makes buying on the internet a bad experience. I thought Yahoo Stores would mean they were reputable. I was wrong, and would never buy from a Yahoo Store again. Never buy from Yahoo Store. Yahoo Store means disreputable and unprofessional. I will make sure I tell everyone I know, and anytime I get a chance to post this info, I will. Good luck! I have Visa to protect my purchase.

On 7/24/01, I ordered several items from Legend Gift Shop's Yahoo Store totalling $234.50 + $18 USPS Shipping

07/24/01 - Credit card account charged immediately 08/11/01 - Sent e-mail asking for status

08/18/01 - Received an e-mail that one item for $56 will be credited back to account since it is no longer available. The Rest will ship "by Friday," meaning 08/24/01.

08/29/01 - Received order with one item missing. Item was ordered at a quantity of 2, they only sent 1. Also, the $56 credit was not processed. Sent an e-mail asking for resolution.

08/31/01 - Called and talked to a lady who didn't sound like she knew what was going on except that I had sent e-mails. She told me that they "couldn't get another one." I explained to her that there was one item that was out of stock and I was informed about it, but I was missing another item. She replied, "OK, we got some of those literally hanging around. We'll take care of it."

09/01/01 - Sent explicit e-mail in HTML with pictures that makes it perfectly clear what they need to do to fix my order.

09/24/01 - Nothing yet. Sent another e-mail.

09/25/01 - Sent another e-mail.

09/27/01 - Left VM message at 1-800-953-4363

10/01/01 - Sent another e-mail 10/05/01 - Left another VM

10/10/01 - Sent another e-mail 10/15/01 - Gave them an "awful" Yahoo Store rating with comments.

10/22/01 - The credit for $56 and missing item for my order for $30 was never taken care of. 10/26/01 - Assume store employees and operators have vanished or are deliberately ignoring. 11/06/01 - Attempting to dispute charge with credit card company, since it is over 60 days, will have to prepare detailed documentation for disputing charge, no guarantee that charge will be removed as it is past 60 days.

As of now, I've lost $86 as my billing dispute has not been resolved. This has also taken up a lot of my time.

Legend Gift Shop