WBshop.com

This holiday season, I've made numerous purchases on the web, and the unsatisfactory experience from some big-name retailers, prompt me to share my experiences here. In this day and age of mature e-commerce technology, I'm so galled by the dismal ability by some deep pocket companies like Warner Brothers, to attain a decent customer experience, that there are no excuses. They're just an embarrassment, poor e-commerce technology and customer service.

The order confirmation indicates that the item will be shipped within 6 business days. 2 weeks have passed, and still the order details say "in process. " I emailed them, and received a response after more than a week. After 4 days of waiting, I called instead, and was told that the item was on back order, and no estimate of when it's available, but when it's shipped, I would get an email. Amazing that no email letting customers know it's on back order, and no idea when it will be available! What company doesn't know when their own products will be available. And yet, when I go to the product page, it does not say that the item is on back order, or sold out, but that it will ship within 10 business days. Something fishy is going on here. It feels like they are fulfilling other orders first, since my order is very small. Just an awful e-commerce site and customer service.

For me, the most important aspect of a company's commitment to achieve satisfactory buying experience is very simple. They just have to provide an up-to-date info on the availability of their products, and the status of an order, and it's whereabouts. That's not at all too much to ask, as far as I'm concerned. If their technology is so backward, that they can't even program their system to generate automatic emails when an order is delayed, at least update the status on the customer's order page. Why do so many companies fail to even reach this most basic of info sharing, and customer service. It just boggles the mind.

Let me start off by saying that I am absolutely disgusted with wbshop.com. I placed an order on December 16th, 2010. I paid $15.00 for express shipping on an item that cost only $19.95 to ensure I would receive the item in plenty of time before Christmas. When I checked the status of my order on their website, it claims the item was shipped on December 17th. It does not, however, give me a tracking number or any information regarding which company is actually shipping it. The only way the site gives you to contact them is by e-mail.

This is Warner Bros. we are talking about, one of the richest movie studios, and companies in general, on Earth. Meanwhile, the funds were taken out of my account on December 20th. They are holding my money hostage, I don't have the item I ordered in time for Christmas, and I can't even cancel the order because there is no one to talk to on their end!

This is absolutely absurd. I have never in my life gone through any issue like this in the seven years or so that I have made purchases online. I looked up some reviews for the site to see if I could find some different contact information, and all I found were people who have had the same issues as I am having.

I ordered a movie from the **** website on 12/2/10 called Christmas Mail. My order number was ****. My credit card was charged $16.41 for the download purchase. The site listed specific software needed to be downloaded which I did so as instructed. Normally I am a cautious person about what I download, I should have known better but I thought Warner Brothers would be a trusted name. Well, it turns out that what I downloaded from their website was a virus. It gave my brand new computer 55 viruses. I know this because I brought my computer to the Geek Squad the next day and they told me this is how many viruses they found.

The computer was brand new and working perfect prior to this transaction so I know for certain this website caused it. I immediately tried to notify their customer service via the website. I never received a credit or a follow up from them and have e-mailed them multiple times. I tried to call their customer service number and a woman answered. It sounded like I called someone in their personal house. She seemed like she answered by accident and said they did not have a virus issue before and told me she needed to put me on hold. As soon as she did the call hung up on me. I tried to call back and it went straight to a message center. This raised some serious red flags for me. I believe that this entire website may be a scam. It seems a bit too fishy to me and I can see by doing some research online that others have had the same issue.

I ordered a Blu-Ray set on February 14 and the statement said that it would be shipped on the 15th. I was charged on the 15th but did not receive the confirmation of shipping. I called on the 16th and I was told that it should be shipped that day or the next. Since nothing had arrived by the 18th, I called again and I was told that there were some problems in the shipping department and they were working over time to get things caught up. On the 19th, I called again and I was told that the warehouse was loosing orders and agent was emailing the warehouse manager to advise that it still had not shipped.

Yesterday, February 22, I called again and asked for the manager to get credited. The manager would not refund because the item was with the warehouse and would not give his last name either. I had to contact the credit card company and to give F' rating with the BBB due to similar complaints. I could have ordered from Amazon but I was tempted by the additional $6.00 savings from the WB store. It was a big mistake! Be advised, do not order from the WBStore.