VistaPrint.com

VistaPrint • Consumer complaints • VistaPrint responds --- • Vertrue, ex-MWI • Negative Option: When No Means Yes

VistaPrint's business cards are fine but from what we hear, VistaPrint has a nasty habit of herding their customers into MWI's fleecing arena. The company says it's just not so.

Connie of Elmwood, WI October 24, 2009

I ordered some business cards, paid on line with my credit card, my cards arrived along with a Golf Magazine that I didn't order! I could get no results from anyone!I called 1-800 Golf magazine, Jennifer told me that I'm Paid up until 2010 on my magazine! And that the order came from a partner of Vista Print, M2 Media Group. And that I must call them! What a laugh that was, all recordings no real people!

I tried to get in contact with Vista print, they have no real people either! They billed me an extra 29.00 but what does that amount to when you add up the thousands that they cheated over the last few years!!We need a class action suit filed against them, I did not order that magazine!! But was charged! What a mess, and now they have my credit card number! What next! I spent all day on this. I also reported it to the F.B.I. and filled out a complaint! This should be stopped at once!

Thomas of newhall, CA October 22, 2009

I already filed a complaint. Then I had another problem. Vista print put in an order for me even though I never completed the order. I called them and they said quote: "We will refund they money to you which will show as a credit on your Vista Print account." I asked them if that means I will get a refund on my credit card and they said no. I said I wanted a refund on my credit card and they finally gave it to me.

I understand they do this as a regular practice. I am willing to be a part of a class action if their are other who have had a similar experience.

Thomas of Newhall, CA October 21, 2009

When you get to the part where you order there are about 10 to 15 ads you need to go through to get to the end of check out. For me, I was never able to even get to check out because I eventually got a blank screen and had to start all over again. I would like to do business with them but it's way too much of a hassle. Could not find contact number. Wasted time and effort

MOUHé of Citou, France October 20, 2009

Never had any problem with my orders up to now. I only ordered visit cards for almost free. I perfectly understood the charges as they were properly explained and if you press the right button you get what you want. I will surely order more from them when I need it .

Cameron of Portland, OR October 19, 2009

My partner ordered calendars on line with Vistaprint.com. When I reconciled the following month's statement, I noticed two unauthorized charges from mvq*Vpclubus, each for 14.95, spread out over 30 days. I called my bank to reverse charges. The bank said I should call the phone number listed and request credit. There was no number provided on my statement, which surprised the bank employee handling my call. So, she provided me the number listed with the bank charge.

When I called the number, It seemed I was delivered a too familiar script designed to satisfy me, no questions asked. This seems to be a gray-market internet practice that is becoming more prevalent. When ordering from Vistaprint, you may be charged the additional charges spread out over the following months. If you discover the charge, you cannot call the debiting company since you are not provided a phone number with the charge. If you have the time to call your bank, and they provide you a number, then you're on your way to receiving your credits.

When you call the number and ask for a credit, they will send you to their supervisor. After a short wait, the supervisor will gladly credit the charge, no questions asked. Be sure to ask for credit for each individual charge. So, as I see it, if you're diligent enough to reconcile your accounts and have the time to contact your bank, and the ability to pursue the credit, then the scammers know better than to challenge you for fear of exposing their practice. I was assured my bank account will be credited 29.90.

Michael of Simpsonville, SC October 19, 2009

I just ordered business cards from Vistaprint and then received an email from them about a trial website. This website was offered, and declined by me, when I ordered my cards because there is a charge after the trial offer expires. I forwarded that email, with the following response, to Vistaprint's Director of Customer Benefits, Lori H. (This has not come back as undeliverable so I am assuming it is a valid email address). "Hello Ms. H., I find this email very disturbing and will be following up with notification to the BBB. I did not request a trial offer for a website, DID NOT authorize any continued billing for the period after the trial ends, and am now requesting you CANCEL all trial offers and obligations I have with your company with the exception of an order for 250 business cards."

Nina of Queensbury, NY October 18, 2009

I too have had the Vistaprint baiting. I love the products but BEWARE when you check out. They tagged magazines that I did not ask for. I call now to verify. They have terrible customer service. Off shore CSR's who are well trained to cut you off in your complaints.

Nick of Easton, PA October 17, 2009

placed an online order for business cards, brochures, etc. and suddenly started receiving Golf magazine which I did not order and can not find out how to cancel this. The email address given to me does not exist, the phone number is automated and won't cancel anything and I better not find out my credit card is being charged for the unlawful subscription.

veil of Chardon, OH October 16, 2009

I am always receiving promotional coupons for free shipping.I tried 2 place a order that took several hours due 2 there setup. Tried 2 order 3 items. The prices kept changing,@ I would have to reload the original tab with the promotion maybe 5 times to get that price in checkout. Only to b sterred to the shipping page which is not free. The lowest option for shipping is around 12.00. The shipping plus the merchandise deleted the savings I originally started with. Would love to get products if their was not so much, Bait and Switch. You r correct there is no phone number or e/chat to contact.

Felicia of Santa Maria, CA October 15, 2009

I have been taken by Vista print! Thay have been stealing money from my bank account without my knowledge since Septembe 09, 2009. Even though it is 14.95 a month I want it all back! I have bank documentation! Thank you for your time,

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