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USSearch.com

Frank of El Paso, TX writes (6/23/01):
I was looking for information on the location of my wife. She has moved to Florida and took with her several of my very important files, including the title to my car. I need the files back.

I requested the assistance of U.S. Search via their web site. I purchased the "Exhaustive Super Search" for $59.95. The search came back with what I consider insufficiant information. The only address they provided was one she had 11 years ago. She has since lived in three different residences in the state of Oklahoma, spent two years in Georgia, and the past two years in Texas. All of these residences were in her name. She changed her residencey to Texas over two years ago.

They also had no records of our marrage. We have been married for four years. When I called their customer service center, they argued with me about the accuracy of their information ad absurdium. They only offered me a 10% refund. I demanded at least 50%, which they subsequently refused.

They accecpted $60 from me for services that I feel are extremely inadequate. I need my files back from my wife, and I don't have time to deal with such inadequate investigations.

USSearch.com searches public records, which are notoriously out of date in many localities. We're not sure it's realistic to expect it to function as a private detective. Instead of trying to track down his spouse, who obviously doesn't want to be found, Frank might be better off getting duplicates of the missing documents.

Update from Frank: I have since received a refund from U.S. Search, I know in part to mentioning that I had contacted your corporation. I still think others should be warned about my situation, so they will not make the same mistake.

August 30 2008

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