USSearch.com

This company is a rip off! They will over charge you.

I purchased a background check on a neighbor. This person has had multiple arrest and since 2004, only one showed up. This company, to me is fraudulent. How can the other arrest not show up. I went to the sheriffs office and was able to pull up four more. This site is not worth your time or money. I bet they blame everybody else about not reporting. However, I did not find out about this companies reputation until after I purchased the report and knew something was off. I would not use this company again and I will make it a point to make sure no one else around me will be in the dark.

I paid for $0.95 one-time search but they started billing me for monthly service at $19.95 without authorization. Waiting for (apparently off shore) customer service took a long time and then I was cut off. They "accidentally" hung up, so I had to call back and go through the same long wait again. Finally, I got hold of a person who had "trouble" finding my account. Person agreed to stop monthly billing but would not remove current charge that was levied the day before. I had to complain and ask for a supervisor and then he agreed to remove the current charges. This company is a total scam. They first tricked me into spending the $0.95 by providing information that falsely stated they had the info I was looking for (marriage records for my recently deceased mom). Actual records were for a name that was close, but not the same as they had indicated. Overall a rip-off. Don't waste your time.

I never did any business with them. They got my debit card number and tried to take money out. First they started with $99 and decreased down to $3 when they couldn't get the higher amounts out. They attempted this about 7 times. I'm on phone with fraud center and my bank for an hour. Shut this website down!

US Search removed 377.70 dollars from my debit card. They said it would only cost $19.95 per month to use their services. However, they have taken out of my account 23 times, when I used their services once (1) time. I just noticed this. I kept wondering where the money was going. I have the proof as to what they have done. And I would like some kind of reimbursement for this from them. This is a racket. And the government needs to do something about it. They are criminals. This company needs to be checked out. I am not the only one that this has happened to. I see many complaints about this company. Please help me in this situation. Thank you. If you need my proof, please just ask me and I will send you copies.

I did a search which is supposed to cost $0.95 and then they billed $19.95 a month if you don't cancel within 2 days. Problem is, they don't cancel even when you call. You mysteriously get cut off or your account information doesn't match what they have on file, etc. These people have a nice scam going.

I can't believe this absolute ripoff. After unwanted calls to find out who I took my last $50 and bought a visa gift card so I could pay .95 cents, I got nothing. I checked a couple of hours later and they had taken over $44. Did I deserve that? Should that kind of stuff happen to anybody, let alone a chaplain? I'm a poor man that lives his life for God, I needed that money. God knows the wrong of these people. We want to forgive and pray for them. Our Father don't like uneven scales and when we don't get what we pay for or overcharged, He doesn't approve.

I did one of their $3.95 searches (which was 100% useless) and now I just noticed I'm being billed $19.95 every month. This is a scam.

I did a search on myself for 95 cents. They charged me $19.95 for the search. Eight days later, they charged me another $19.95 for identity protection that I did not ask for. Both charges reoccurred the following month. I did not catch this for several months because I don't check my statement on a regular basis. I was charged $39.90 a month for four months because I conducted a 95-cent search on myself.

I was informed of a one time $3.95 fee for a search and now I am being billed monthly, $19.95 for a fee I did not agree to.

I did a $.95 search and the company started billing me $19.95 that same day and again 20 days later, they said when I used the .95 cent service it was linked to a membership. What a scam. I called my bank. They are disputing it.

I really don`t know. Two months ago, my account got debited $19.95 and I never used this service. I just want my money back. I live on disability, which isn`t much since it comes from the government. I have to do without my meds because of this company.

They provided a report, but refused to add the date of the report or the length of time of the search to the report. What good does a background check do if it is not dated or does not specify how far back they search? A total rip-off of a company. They refused to issue a refund and said you get what you get.

It was a harrowing experience. I agreed to a one-time $9.95 debit from my bank account, only to wake up this morning and find 2 $19.95 extra charges on my bank statement plus the $9.95 charge. I cancelled their service last night within hours of receiving my report, which in fact, was not the information I requested. I have tried to call them but got no answer. I have sent them 3 emails, my account has been closed, but I have not heard back from them regarding the two bogus $19.95 charges. This company must be shut down. They are bilking people out of millions, and it is totally illegal.

Ussearch.com is purely a scam. You believe you are only doing a "number search" for a minimal fee but that automatically signs you up for a monthly "program." When I called them to exit this program, the operator yelled at me and hung up on me.

I agreed to a $0.99 charge for a search. But upon receipt of my credit card statement, I was charged $0.99, and also a totally bogus charge of $19.95. I only agreed to the $0.99 charge. I filed a complaint with my credit card company, asking them to delete the $19.95 charge. These people should be investigated and prosecuted for theft.

The company charged my debit card $19.95 for a service I did not sign up for. The company charged my debit card $9.95 for a bogus report that contained no information and did not match their website's product description. This is a bogus scam.

I was depending on USSearch.com for an accurate and complete background check but what I got was an inaccurate, very basic and incomplete report. They charged my credit card in the amounts of $62.85, $2.90 and then $19.95. I called the customer service number the day after purchasing the background check to complain and ask for a refund and to cancel my membership within the two-day trial membership window. I did not receive my refund but I was assured that my membership had been cancelled.

Two weeks later, I got my credit card statement in the mail and sure enough I had been billed $19.95 for the monthly membership that had been cancelled in the free trial membership period. I called the 800 number again and a gentleman answered the phone and transferred me to another person. I told him my dilemma and after he spoke with his supervisor, he came back to tell me that they had no record of my first call to cancel my membership and all of their information for the background checks is acquired from free government sites that are available to all. When I told him that I would dispute the fraudulent charges with my credit card, he changed his story and all of a sudden, he saw the first time I called and cancelled my membership and told me that he would reverse the charge. I went to these free sites in the meantime and found the information I was looking for but this time, it was correct plus it was complete.

USSearch.com is a fraud and it seemed like a business that is run out of someone's home. I had done a lot of research on all the internet based background check companies and USSearch was highly rated on quite a few sites so it leads me to believe that the referral sites are crooked as well. The rating should be negative!

They took my money. Then, after nearly a week and complaints, they can back to say that the person had a clear record. They were the ones who told me about her record in the first place. The court showed there were substantial records and many felonies. They were rude and said too bad. I'd not use them again.

I signed up for a .95 cent charge for an address search. The bright red button which said add to my cart clearly indicated that this would result in a 0.95 cent charge to my credit card. The search was fruitless and yielded only old addresses that did not work. So I thought no big deal, it's less than a dollar.

Today I opened my credit card bill and saw that there are two charges, one for the search (which I expected) but another for 19.95. I called and the representative said that I had signed up for some sort of package deal that I had two days to cancel but I had failed to do so. He said that the membership that I agreed to was clearly stated on the web page and it's not like they are trying to hide anything.

I went back to the page and did find there in very small print, in light grey font, in an unnoticeable area, a description of the package I was about to buy. These guys are clearly scam artists preying on those who do not pay attention and trust too much. Never do any business with this company. I'll be keeping a better look out from now on but it was an expensive lesson to learn.

I ordered a reverse phone number search for $1.90. The fine print was light gray on a white background and nearly unreadable. It indicated that by taking their $1.90 offer, I was agreeing to monthly charges of $19.95 for a "membership".

When I called to complain, after I noticed 3 of these charges on my credit card (I should have been more alert and notice this after a single charge), I was told that agreement to the monthly charges was clearly stated on the website.

It is on their website, but is presented in a way that makes it obscure and difficult to notice. It seems to me that this is an attempt to deceive.

I signed up for a .95 cent charge for a reverse phone number look up. No results were ever found, but instead noticed my card charged 19.95 each month without even realizing it. I was going through my checking account and found the charges. I called and the representative said he understands my frustration and he himself would never even use his card online (probably because he understands the scams that companies like his thrive on).

He said that the membership that I agreed to was clearly stated on the web page and it's not like they are trying to hide anything. They are clearly snakes and I'm positive that they understand that most people are not aware of the charges that they are agreeing to. After repeatedly asking for my charges to be dropped, he said he'd cancel my membership and refund half of the money. We'll see how that goes. I'll be keeping a close eye on my checking account from now on.

I did a reverse sarch for one phone number for $ .95 cents. I then noticed a charge for 19>95 three months later. Going back I was charged $ 19.95 each month. When I called they said that by requesting the search I became a subcriber and I will pay a monthly fee. Asked for a refund. No refund but they did try to sell me another subscription at a lower rate. Had to tell them three time to cancel. This company is just a rip off.

US did a "property" search on the house that I reside in currently. He went through this service and obtained false documents, which I am assuming that they provided him with. I am presently involved in a serious legal matter where me, as well as my children's safety is an issue. My former spouse has utilized this blatantly false document to submit through his attorney for the court. The "property" document was clearly falsified because they used and combined all sorts of information that were irrelevant to each other. Also, on the copy of the search that I received via my attorney, it can be clearly read in his emails to the company: "Have you found that (blank) owns the property yet?", I don't want to use names here. This company is a fraud! But the fact that their fraudulent "searches" put people lives at risk with these lies is inexcusable and they need to be held accountable.

I had my daughter do a reverse number look up for me using US Search. My Visa/debit card was charged 95 cents for the look up, which was correct. A few days later, I noticed that I had been charged $19.95 on 1/10/11 and $19.95 again on 1/13/11. I just wish I had known about their scam prior to us using the service.

I just canceled my Visa card after reading about this happening to several other people and that they are continuously being charged, as I'm sure I would be if I had not canceled the card. I have asked for a refund, but I don't expect that to happen. I hope something gets done to stop this company before thousands of others have to go through what we have.

I attempted to locate information using their website, hoping to locate a death record. After agreeing to pay fees for information to conclude my search (12/2 and 12/4), the information was wholly unsatisfactory. I did not get the info I had originally intended, that's fine. I paid $33.95 on 12/2 and $19.95 on 12/4. ** me. Lesson learned. Now, I noticed a pending charge of $19.95 on today's date, 1/2/11. Why? I have no idea. Did I somehow subscribe to something? I don't believe so. I am ready to close my checking account because they have access to arbitrarily charge whatever, whenever.

I feel the same way Pedro of San Antonio does and to top it off, I now have a new charge that is supposed to be a monthly membership charge. I feel horrible and confused. Something must be done. How can they get away with something like this? I will call my bank and I will inform them of the situation and cancel the supposed membership.

On October 15, 2010, I ordered a one time search for $0.95. On October 18th, a charge appeared on my bank statement for $19.95. I did not authorize this nor did I catch it on my bank statement. Another $19.95 charge appeared on my bank statement on 11/15/10. I did notice this and notified my bank that I had not authorized this. They have not done anything about it yet. I just noticed yet another charge on my statement for $19.95 on 12/15/10. How do I stop this?

Over $130 was erroneously charged to one of my credit cards by US Search. I do not know how they obtained my credit card number. An investigation is ongoing.

I was searching for a fellow I loaned some money to. I paid a fee of $37.85, but unbeknownst to me I've been charged an additional $19.95 every month including that first month back in May of this year (2010). Well, considering the time that has elapsed, $19.95 times five (months charged thus far on credit card) is equal to $99.75.

All I needed were the exact dates - one was in 2002 and the other in 2003. They did not provide any info but instead wanted me to buy county search for $59.99 *** me once, shame on you. They still want to keep my $19.95. Do not bother using this so-called search.

I use their service to find an old friend of mine and was charge $1.90 for a one time for basic information, However, two days later, I checked my account and was charged $19.95 without my knowledge. When I was registering, I looked very carefully and made sure that there were no hidden fees. But I guess I was wrong. What upsets me more is that they charged me with out my knowledge. It is because of companies like that is why I don't want to use my card over the internet anymore.

Immediately after I placed a search for information on their site for one individual at a discount $1.90, $19.95 was billed to my credit card for membership! I did not or was not aware of joining anything, plus I was enrolled in their identity protection service at $9.95 a month! This needs to be stopped. I have contacted our State Commerce Department also.

I was looking for an address and phone number. To my surprise U.S. Search.com was stealing $19.95 from my account for two month on services that I had no clue about. Who would knowingly pay that much for such information? I called and asked for a credit which was issued. A day later, there was a charge for a U.S. Identity protect service worth $21.85. A month later and a charge later, my identity was stolen! Do not use this company or any of its service. It is totally a corrupt company. I have called the police and the Better Business Bureau.

I Google my name and came up with much personal information, including my home address. I work in corrections so I am very concerned about my information being public. I emailed the company telling them this and asking them to please remove my information. They responded that I would have to mail them a letter, along with a copy of my drivers license to make the request. I don't feel I should have to do that, and wouldn't send them any further personal information because I don't trust this company.

I was looking for an address and phone number. To my surprise, U.S. Search.com was stealing 19.95 from my account for six months for services I had no clue about. Who would knowingly pay that much for such information? I am filing a complaint with the Minnesota AG office. Please stand up and fight against this fraud.

Somehow, fictitious persons and alias names for me and my 'ex' spouse's relatives are showing up on US Search. One alias for me (L *****) that was created without my knowledge or consent showed up on my Experian Credit Report. I had to write them to get it cleared up. The name is now a fraudulent relative of mine and my ex spouse. I have a new alias that I did not create: Susan D. **, and I am hoping it does not show up on my credit report. I have written to US Search to clear it up, but nothing has happened so far.

I agreed to a 97 cent charge on 8/25/10 for one phone number. I gave my Visa/ATM number thinking this was a reputable business. I was charged without my knowledge or consent for a membership on 8/27 and only found out about it because I checked my bank account. I contacted customer service by phone and told me I would be refunded the money for membership and also send an email confirming I was to get a refund. I checked my bank account for the refund and they charged me again on 8/31 an additional $19.95.

I am a single, disabled mom with two small children. My 5 years old is autistic and I have a 1 year old baby. I do not get spousal support and have limited means. This amount of money takes food out of my children's mouths and I was 50 cents away from being charged overdraft fees. It is also inconvenient as I have regular monthly billing set up with my Visa/ATM card and will have to cancel that card and set up new accounts as I believe this company will continue to use my Visa/ATM number as long as they have it.

US Search has been withdrawing money from an ATM into my account without authorization. When I call, they are closed, so I could not cancel any memberships with US Search.

I subscribed to the service for a few months at1$4.95 a month and when I decided to cancel my subscription, I discovered they charged me $79.95 for some other service that I never authorized. After informing customer service of this, they informed me that I had subscribed to that service for a few months and was just now being charged for it and they couldn't credit it off. Just another internet scam operation.

I ordered a one time special offer search for $0.97 (1/2 off) and discovered later that I was being billed monthly at a rate of $19.95/month. I complained about the two charges on my credit card for $19.95 each and they refunded only one. I ended up paying $19.50 for a service I never asked for.

Did a one time search and have been billed monthly since then. What a rip off as they would only credit me for two out of four months. This needs to be a class action law suit.

I purchased a 1-time search of a deadbeat customer for $0.95 to chase down payment. Adding insult to injury, the search website scammed me out of $19.95 for 2 months plus charged me the $0.95 for the one search. When I noticed it on my credit card statement, they would only delete one of the two $19.95 charges. Please shut them down! I've been over charged $39.90. Upon complaining, they said they would refund half of that only.

I saw an online ad for a one time search for 97 cents and I did it. Then I got a monthly charge of $19.95 on my next credit card statement. When I called to ask them for credit, they said that I had signed up for this service which I had not. I signed for a one-time only search. They agreed to cancel my account but would not refund.

I wish I had done a search on the search company before I ordered! I paid for a one-time search. When I tried to log in again to see the results, the site did not recognize my e-mail or password. They did not send a confirmation to the e-mail they had, but kept asking for a confirmation number. I called the office during normal business hours, but the message was that it was after hours (it was not). The payment had already gone through, but after reading the other complaints for further (hidden) charges, I talked to my bank, and the only thing I could do was to close my card. I will have to update Netflix to a new card number, but US Search will not ding me for any more charges down the line. If you have already ordered from US Search and given them your card number, the best thing to do is cancel it now before they charge you some more. A very shady company; I don't think it is a legit outfit. I had to cancel my card and go to the bank for a new one.

I used their website www.ussearch.com to do a people search on 4/29/2010 for a one time introductory offer of $4.95. I looked carefully to make sure I was not joining membership or anything but only wanted the one search. I now find that they are charging my credit card monthly and have done so for 3 months without my noticing it. This is a scam, and their website ** you in to it by not being clear. In total they have charged me $14 a month. I have had to search on the web to find a way to contact them and get my money back. They are only willing to "cancel my account." They refer to some terms of use of their site that says I can cancel but it automatically renews each month if I don't call them to do so.

I found US Search, Inc. on their website USSearch.com. I did a $19.95 search for 1 person only. The company charged me $35.85 without my knowing it to become a "member". They also billed me an additional $19.95 the following month for a continuing membership which I did not sign up for (This was later refunded per my protest on 7/29/10). They said on a phone call on 7/29/10 that the fee includes 6 background checks (I only requested 1). They will not refund my money except for the "continuing membership" charge (billed for that following month) refund which, of course I never signed up for. Bottom line is that I got ripped off for $35.85 which they refuse to refund.

I could not print more than one page of an 8-page report that I paid $60 for. I had to cut and paste HTML code to a new document for an unformatted copy to print completely. This appears to be an attempt to make someone buy another copy of the report. There are commands like print Hide used throughout the code of the report you get, even though it offers you a button to print the report.

i want my money back.

site has personal information pasted on internet, when asked for information to be removed, stated there was no way information could be removed without sending in my copies of my legal documents, customer service agent eventually hung up on me because of my persistance to have my personal information removed from their website. possiblity of id theft ad

Refuse to remove my private information.

My husband is in the job market so we decided to check his background information to review it for accuracy. I paid $39.95 to US Search website to provide their acclaimed "in-depth, quick and accurate" search results. The results were quick but they were certainly not in-depth, nor were they at all accurate.

Their record shows my husband as being married 15 times! To add insult to injury, there was no record of our marriage. Their were multiple incorrect addresses and relative names. Now we know why a bill collector insists on calling for someone who is of no relation to us!

Our concern is that if any potential employers review the kind of absolute erroneous garbage that is listed on this search engine, it can be very detrimental to my husband's career. I would very much like to know how to stop this invasion of privacy. With all of the new government regulations about protection of privacy, how do these websites get away with this absolutely slanderous publication of peoples' lives? What is the recourse in this situation?

I am trying to contact US Search about correcting this ridiculous output of erroneous information but in the meantime, I have to wonder how many job opportunities may have been lost by my husband and other people seeking employment if employers are relying on websites such as this for background checks. This is frightening and highly disturbing.

Privacy violation! My husband and I are listed, everything is on there--cell, email, property value. You can purchase more info for $10.

Privacy is a constitutional right, not a privilege. Any stalker, scammer or thief can have access to this. Why are we all at risk? I want this removed at once!

These criminals must be stopped! What body governs these unscrupulous parasites? Publishing inaccurate information then charging you to remove information you never authorized be published in the first place. Why isn't our government protecting us from being victimized? I'm sure they're perpetrating a fraud!

I contacted US Search after I realized a lot of information sites were listing US Search as the source of their information, asking them to remove my data collection. They responded with an email saying that they have no problems doing that, If pay a $10 a year to remove the listing. I responded to this message, implying that I did not think I should be paying $10 a year for information I never agreed to have listed on their website, and they sent me the same duplicated message back to me about their Identity Protection Program. It's apparent to me that the customer service is just a facade and I'm left with the feeling that I'm being blackmailed with my personal information. It's apparent to me that the customer service is just a facade and I'm left with the feeling that I'm being blackmailed with my personal information.

After searching my name on Google, I was able to find out very private information about me on USSearch.com. After emailing them to try and get it removed from their website, they told me I had to pay $10 to do this. What about is this not identity theft or at least fraud? This company needs to be shut down. Anyone can find me by searching Google.

We called USSearch.com back in Feb. 2009 to have our personal information removed from their website. They told us to send an email to cservice@ussearch.com with the names and information we wanted removed and it would not be a problem. They did remove the information at that time. On March 4, 2010, we went back to USSearch.com to make sure the information was still removed from the website, but to our surprise, some information was put back on their website. They put our names as being relatives to other people with the same last name.

So we proceeded to call USSearch once again to see how to get this information removed and was told the very same thing just send us an email to cservice@ussearch.com and it will be taken care of. A few hours after sending the email to them, USSearch in return sent us an email thanking us for inquiring about their PrivacyLock service. Which we have no clue what PrivacyLock is until we read the whole email telling us that we would have to pay them $10.00 per year per occurrence to have our information removed. The information they have on us, they say is Public information in which Public information is free! So how can USSearch.com legally make anyone pay them to remove information that should have never been put into cyber space without our consent.

We told them when we called that a lot of the information they had on us and other people we knew was incorrect whether it be someone's age, relatives, etc. They in return told us that they do not publish incorrect information and that we were wrong for telling them so. I think we as people know who we are related to just because someone has the same last name and just maybe they live in the same town does not mean they are related. We know for a fact that some people related or not you do not want your name associated with them due to things they have done in their past.

So, after being told that we do not know who we are related too. We then decided to take matters into our own hands and start filing Complaints with the Federal Trade Commission and with the Better Business Bureau with whom USSearch.com, Inc. does have a company profile and is in good standings with. We also filed with our states Attorney General. We do not know at this time if filing the complaints will do any good, but it sure doesn't hurt to try. If more people would do the same and file complaints against these type of businesses, then maybe just maybe they will be forced to do what is right and that is to remove any information someone does not want to be on USSearch.com's website.

Nowadays, the government is pushing this Privacy Policy which keeps even your own spouse from being able to use your information in any and every way. Having the Privacy policy shoved down our throats every time we want to do something is wrong especially if everyone doesn't have to follow the rules. Is selling information about someone whether it is correct or incorrect following the Privacy Policy Act? The government has a Do-Not-Call Policy why can't we have a Do-Not-Publish Policy? If someone needs public information, then they should have to go to the nearest Courthouse near them to obtain that information in person. It should not be available on the internet.

Just think about having someone angry with you that you were dealing with out of state and they want to get back at you all they have to do is pay someone like USSearch.com and they could be setting on your door step. We have contacted several websites just like USSearch.com that puts people's personal information up for sale and have never been told we have to pay them to remove the information. They have always just asked for the information we wanted removed and it was done no problems whatsoever.

So far, the only company we have come across that refuses to corporate is USSearch.com. Why should anyone have to pay a company to remove information that does not belong to that company. USSearch.com does not pay one red cent for the information they put on their website whether it is correct or not Public information is Public that is true, but publishing information about someone you do not even know is wrong especially when it could cause great trouble. USSearch.com should gladly remove anyone's information that does not want it on their website, no questions asked!

I purchased a "Nationwide Criminal Background Check" package from this online source for $59.95. The information was needed for a custody court case. I am certain the person who I was checking has had multiple arrests in various states (hence my need for a nationwide search). The report I was provided by this company has two records with very incomplete information. I was able to access more information through the county online public record option so I'm sure the information is easily available.

Not knowing the counties in which this person may have been arrested made it impossible for me to search every state/county in the country. I expected the search results to do this for me and was willing to pay for the service given those results. This company is operating under very false pretenses and is advertising services it cannot deliver. I would hope an investigation would occur given the number of other complaints of this company that are posted.

Lastly, this company is engaging in fraudulent advertising in that they have a secondary site "Top Ten Reviews" which is set up to appear to be an independent site reviewing the top online background search service. This is a scam operation only to showcase their site by making claims of superior service and top ratings as compared to other sites only to generate business. It is not apparent initially that this is a marketing scam but it is. I know I won't get my purchase price refunded, but want to report this company's practices so others may not be ripped off.

In attempt to run a background check on someone who was going to be staying with young children, I paid this company $39.95 for a promised background check. I did not receive anything other than a few real estate addresses and their values. Any link they provided were for more information only if I paid more money. I immediately requested for a refund because of their inadequate service, but was refused.

They are using my dead grandson's profile to drum up business. They are displaying his name, address, picture, and some of our family members' names. They have a caption that says they can get Matt's email, phone number, etc. They can't get any of that at any price. They want to charge me a fee to alter the info. Huh? Dead is dead. How do you alter that?

He died 2+ years ago at 22, and it is still raw. His kid sister was the one who came across this profile when she googled her own name. She saw it, and she fell apart. I am just trying to make this right. They are using his profile in a deceptive, ghoulish way. If someone can help me reach someone with some power in that company, I would appreciate it.

Recently I was looking to obtain a copy of my own Background Check to see what information is in the report. I decided to use US Search as the company to perform the service. The product chosen was the Advance Background check. The results were very poor. The current address listed nine in my state which has actually only been three. It gets better, there was nothing on the criminal records at all! I did have a traffic violation in 2007. The report prompts you to get more detailed information for a mere $99.99! This of course is after you have paid for the first product. When contacted Customer Service Sandy J told me that they can not give a refund for the service that was provided! I would like others to know that the guarantee does not exist and the purchase of this service is a waste of money!

This firm searches records that, while public, are not easily obtained by other individuals. In order to protect my privacy and members of my household, such as my minor children, I want to be removed from their database or from search results. They will only do this for a fee of $10 which I believe is unjust.

After googling my own name, I noticed a site called 123people.com ranking very highly at #2. US Search advertises on that website, displaying all kinds of personal information including my age, current and former addresses, and the names of my relatives and their locations. All of this is just one click away from googling my name, and is readily available without my authorization. When I contacted US Search, I was told this was all "public" information and I would have to pay 10 dollars annually to block this information from being displayed.

What they are calling "public" information is in practice available to individuals only after investment of significant amount of time, effort, and money to perform research. US Search is eliminating all such practical barriers and making personal information instantaneously available to anyone who can google, and is therefore clearly infringing upon my right to privacy and is greatly increasing the likelihood of my falling victim to identity theft and crimes of similar nature.

i called to cancel the product on the day i accidently got on their site. it wasn't the site i thought it was and now this jeffrey says i need to email them to cancel this is the number they gave me to cancel 80174267. please help i just lost my husband and son and i don't need the aggravation.

My complaint is with the company called USSearch.com. I have notified them by internet and phone and letter to delete my personal information from their website. I spoke with customer service and someone named Anthony K who apparently is the manager. I was told that I have to pay $10 to take my personal information off of their website. Is this legal? I contacted Anthony K on 11/4/09 and 11/9/09. On 11/9/09 I left a message on Anthony K's phone indicating that I will file a complaint with the comsumer protection agency. I did not receive a call back . It is my belief that US Search will not honor my request to remove my personal information off of their website unless I pay $10, which I will not do. Please let me know what other recourse I have. I am also going to file a complaint the the state that I live in.

I am hoping that someone can help, I have noticed many complaints concerning this organization.

I was searching through the website and discovered my name and personal information on their website for anyone to discover. When I called and asked that it be removed I was told I have to pay $10.00 to protect my privacy. I should Not have to pay anyone $10.00 for my privacy and protection when I didn't request my personal information to be added in their website. I was hung up on and then transfered into a voice mail.

Spoke with Lance from company who told me all I needed to do was to email cservice@ussearch my name, city and state in order to remove my name from showing up on their site since I never authorized it to be on there to begin with. I got an automated email back stating I needed to pay $10 per year to keep it off. I am not giving these people my credit card info so that they can rip me off!

I notice my account had been debit for 120.90. I called customer service to see how they got my information and to let them know I had not ask to search anything or anyone. Today is the first time I ever hread of this web site. She ask for my credit card, I told her I didn,t have a credit card. They told me to call back with my account number. How can I call back with a cridet card number when I don't have one. My accountis overdrawing and it will cause phone bill and cable bill not to go through. Ijust want them take that off my account.

I used this service to get very poor and WRONG information...no problem, won't use it again. now I find they are giving out my debit card number, and being billed 12 dollars by SHOPPERS DISCOUNT. I called and they told me that ussearch.com signed me up! I called and am supposed to get a refund. I am mad at us search now! who else have they ripped off?

i went back to the web-site an still can't find that clause even in the small print so i had to pay it. now i am concerned that they will take it out every month. i feel like an idiot. i trusted a web site, I have a limited acct. bal. and i wouldn't of pd. 40.00. That cut into my gas money to get to work, and to see my mother in the hospital. but i learned now i know.

Ussearch.com is posting my information on their website without my permission. When I asked them to remove my records from their database they are asking me $9.95 to do that and it is gauranteed for only one year.

I can not find an address. I was searching for lost class mates for reunion in July and paid $9.99 for a day to use their service. They are billing my discover credit card each month for $24.95 for services that I do not know about.

I neglected to closely check my credit card statements until today when I discovered that I have been charged for 8 months of service that I have NEVER used.

When I called USSearch's customer service, they told me to send an email to cservice@ussearch.com and that my subscription would be cancelled. I was also told that I would not get a refund for the product that I didn't order and didn't use.
The cost to me so far has been $199.60.

I know I didn't order this service because the billing address that USSearch.com has for me is a place I have never lived.

What a complete waste of money (and they are loaded with spyware). For $40, you get a map and neighbors near the person you are researching. That's it. A known felony does not even show up and their excuse is that they cannot get all state records. So, go to whitepages, do a reverse address search and save yourself $40.

On March 27,2009 I got online to try to find an old friend and ordered the "one time search" from USSearch.com. An email with my order confirmation and tracking # was received almost instantly and then a second email was received telling me how to access the information they gathered on the person in question. I accessed the information with no problem and saw a $1.95 charge on my credit card a few days later (3/30/09) as I expected.

In June I saw a $14.00 charge from USSearch.com and after reviewing prior statements see that in addition to the $1.95, I was also charged $14.00 in March and each month since (total of 4 months). I contacted the organization and was told that I could only be refunded 3 of the 4 months of $14.00 charges and that I should have received an email clarifying that if I didn't want to have continued membership, I should have contacted the organization within 7 days of initial order. I reiterated the detail provided in the two emails I received from the organization, both on 3/27/09, and the fact that they both clearly stated that I purchased a "one time search". Neither had any reference to my having purchased a membership or the need to contact the company. She restated there was nothing more she could do for me, except to refund $42.00. I asked for a manager and after being transferred 4 times in the next 10 minutes, never reached a manager, but ended up back at customer service with a new rep named Chris.

Chris was very polite and specified after looking up my original (one time search) order # that at the end of placing my order there is a box where the user must select "yes" or "no" when asked if they want to upgrade and purchase a membership called "search and save" membership. I once again stated that I did not order a membership, but purchased a one time search, which was CLEARLY reflected on the emails I received from the company in March. Chris tried to transfer me to a manager with no luck and finally (after I had been on the phone with the organization for 30 minutes) specified that he would go ahead and refund the $56.00 in fees.

It's very interesting that the two customer service staff members each had very different stories about how/why I was charged the $14.00 each month. In addition, Chris initially clarified that the orginal CSR was being generous, that in such a situation, the company policy was to only refund 50% of any charges. This was reiterated sevearl times in an attempt to get me to accept a partial refund. How many people have they done this to?

I paid them $40 for a search but never received any info. I went to the site and manually retrieved my search results and they provided no information. I found more in a public record search than they did and it was free.

I'm out forty bucks and I have no information upon which to make a major decision. This company has been a liability not an asset.

I have e-mailed this company and called them. They have incorrect information listed for me and they will not correct it. To try and opt out requires information that I no longer have and cannot locate. Because they have people linked to my name that I do not know I am getting harassing calls. Please tell me how I can be removed I don't want the information corrected I want out. I never authorized them to build a dosea on me. Who did? Thank you

They have people linked to my name. Because these people are deadbeats I am the one being contacted.

Erroneous information is being disseminated every day and no one seems to care to stop it. Just in checking my own information on the website of US Search.com, I found addresses where I had never lived, and on another such site I found I had a CRIMINAL record! Which was equally, completely wrong! It might be on this one too, I just won't pay them to find out. After contacting the county court where the record was supposed to have been and they said it didn't exist as well as contacting the Attorney General's office, I contacted the this other website, by phone, they readily removed the incorrect information.

However, the policy at US search.com is that you have to PAY THEM to see ANY DETAILS WHATSOEVER on the number of addresses, etc. that they have listed for you, example: they say I have 8 addresses in a particular city and state which they list. When I called them and ask for the street addresses, they said NO they can't give me any more details of those 8 (or whatever number they list) UNLESS I PAY THEM!

Then the real kicker is that if I or you wish the information removed, because they can't get their manure together, they won't take any info over the phone. At least, the other website removed it promptly, by phone, after asking for sufficient identification. Instead, US Search.com REQUIRES you to print out their form, which requests all your addresses for the past 10 years, (fine I have only 4, they say I have many more),then you have to mail, through the U.S. postal department, this form to them. (Incidentally you'd better send it certified, else they probably will say they never received it.) Luckily, I am in good enough health to be able to do this.

Oh, just a final thought, my friend is listed as being 108 years old, which is only about 50 years too many! But who cares about a little thing like ACCURACY when money is to be made! And of course, your age is publicized right up front at no charge. How incredibly decent of them! PEOPLE WAKE UP!!!!

Possible implication in identity theft, but I have to pay them to know for sure, which, at this point, I refuse to do, just on principle.

I sent a money order for $495.00 for bank and investment info on husband. the money order was issued 10/20.2008. To date I have received no information. I have spoke with Fred several times, today I requested my money be returned and he informed me they do not refund.

I did not get any information before the divorce trial, and have since found the information on my own (at additional cost to me)

US Search.com Charged 39.95 for a background check, but they delivered nothing. Appears to be some operating from off shore (on command of english grammer/diction). Made promises to deliver, but did not do so.

Loss of funds via credit card transaction and am now worried about identity theft.

I did a free search of my address on ussearch.com. The free search listed my address and the names of my wife and son living at the address. It also listed my age. I think this is an invasion of privacy when anyone can do a free search like this and get the names of an entire family living at the address, their gender, and their ages. ussearch.com should be closed down.

Any creep on the street with a computer can find out the number of occupants of the address, their gender, and their age, for free. I think this should be illegal, and maybe it already is and someone should do something about it.

I ordered a real estate report for $39 expecting to obtain some information on a property we are looking to purchase. The 'report' if you will call it that contained 2 pieces of information - 1 the appraised value and 2 the taxes...both are available free at a number of places. No wonder they want the credit card before the report is submitted...this is another instance of what's wrong with our country.

Loss of $39; failure to obtain promised information; loss of time

Used Service about a year ago one time. Did not sign up for Neighborhood Watch. They have been charging me for several months a $10.00 fee each month. They owe me money. They agreed to remove 2 months. I told them that was not enough, since I did not sign up for this service and have not received the service. They refused to give me any other relief.

I do not always balance my checkbook each month. These charges caused my account to have 2 overdraft charges of $33.00 each.

I was looking for one of my dad's friends that lives in new orleans ive never even met before. I asked us search to get a 1 time search for 2 bucks. I was charged 15 bucks. The results were for guys in texas and they would not give me a refund. But on their site it said I had credits to search for 3 people. So i tried it again and they charged me 2 more dollars....the biggest scam ever. DO NOT USE US SEARCH.COM

started charging my card $10/month for a service I have no interest in. would not refund the money.

$80 in undesired charges

I am going to have to submit to a background check to keep my employment with my current job. This job allows me to stay home with my child so I am not wanting to change employment. I need to keep this job to avoid having to find childcare again. I do have a criminal record BUT I have not been convicted of any crime.

I sought out a service that would give me accurate information on a case that I agreed to deferred adjudication for. USSEARCH was ranked pretty high on what seemed to be a legit consumer reports website. I paid 25 dollars to search the state and the results that are given are deceiving. This is the format they use: Sentence Sentence Date Offense Date Description Adjudication Withheld Sentence and sentence date implies that I was convicted.

How could there have been a sentence if there was no conviction? It says I was sentenced to one year. Not so. I was given one year probation and after that it was to be dismissed. My probation officer even said at our last meeting that it was to be dismissed because I successfully completed all that was required for deferred adjudication.

Furthermore, it offers to sell more information with the phrase Get the full story behind this conviction... So they are outright calling it a conviction. Also, they did not provide what level it was, felony or misdemeanor. The information that was provided is spotty. It looks like they use the same form for all reports on criminal record which makes the info very misleading.

There is potential damage here. This is my reputation here! There is a disclaimer Information contained herein is derived solely from public records, which may not be 100 percent accurate or complete. but after this information is dispensed, the damage has already been done.

I believe the court looked at my arrest report and decided that the charges would not be worth convicting me over, but the government agency that charged me would have been upset if the case were dismissed all together. So if the court decided that damage to my reputation should be minimized, it's a shame that USSEARCH's information makes me look like I was convicted. I sacrificed time and money to make sure my probation was successfully completed so I could still be gainfully employed to provide for my family, and to no avail. The information that potential employers and my potential enemies can get a hold of is giving information that is not accurate. This is undeserved damage to my reputation.

Thanks to USSearch.com's deceptive advertising, I spent $1.95 on worthless information. Two bucks might not be much to one individual, but two bucks a pop is a pretty lucrative scam in a group the size of the internet community. USSearch.com ought to be called out on this one. I submitted a customer service form on their website, but have not heard back from them yet.