USSearch.com

patricia of LOOGOOTEE, IN November 13, 2009

i called to cancel the product on the day i accidently got on their site. it wasn't the site i thought it was and now this jeffrey says i need to email them to cancel this is the number they gave me to cancel 80174267. please help i just lost my husband and son and i don't need the aggravation.

Deneice of Gaithersburg, MD November 10, 2009

My complaint is with the company called USSearch.com. I have notified them by internet and phone and letter to delete my personal information from their website. I spoke with customer service and someone named Anthony K who apparently is the manager. I was told that I have to pay 10 to take my personal information off of their website. Is this legal? I contacted Anthony K on 11/4/09 and 11/9/09. On 11/9/09 I left a message on Anthony K's phone indicating that I will file a complaint with the comsumer protection agency. I did not receive a call back . It is my belief that US Search will not honor my request to remove my personal information off of their website unless I pay 10, which I will not do. Please let me know what other recourse I have. I am also going to file a complaint the the state that I live in. I am hoping that someone can help, I have noticed many complaints concerning this organization.

Monica of Bronx, NY November 9, 2009

I was searching through the website and discovered my name and personal information on their website for anyone to discover. When I called and asked that it be removed I was told I have to pay 10.00 to protect my privacy. I should Not have to pay anyone 10.00 for my privacy and protection when I didn't request my personal information to be added in their website. I was hung up on and then transfered into a voice mail.

Vern of Boston, MA October 19, 2009

Spoke with Lance from company who told me all I needed to do was to email cservice@ussearch my name, city and state in order to remove my name from showing up on their site since I never authorized it to be on there to begin with. I got an automated email back stating I needed to pay 10 per year to keep it off. I am not giving these people my credit card info so that they can rip me off!

Tina of Dallas, TX October 12, 2009

I notice my account had been debit for 120.90. I called customer service to see how they got my information and to let them know I had not ask to search anything or anyone. Today is the first time I ever hread of this web site. She ask for my credit card, I told her I didn,t have a credit card. They told me to call back with my account number. How can I call back with a cridet card number when I don't have one. My accountis overdrawing and it will cause phone bill and cable bill not to go through. Ijust want them take that off my account.

Kevin of Cloverdale, IN October 10, 2009

I used this service to get very poor and WRONG information...no problem, won't use it again. now I find they are giving out my debit card number, and being billed 12 dollars by SHOPPERS DISCOUNT. I called and they told me that ussearch.com signed me up! I called and am supposed to get a refund. I am mad at us search now! who else have they ripped off?

jill of Cordova, , TN September 29, 2009

i authorized 1.95 on my debit visa for 24 hrs, to search for a lost friend. The co.asked you to supply additional info. to help them search, no where on the web site does it say it will charge you an additional 39.95. upon calling the corp. the gentlemen on the phone said it was charged, it will stay charged, i added the info. so i had to pay. I told him no where on the site did it inform me that i had to pay for adding 3 more sentences. He said it did.

i went back to the web-site an still can't find that clause even in the small print so i had to pay it. now i am concerned that they will take it out every month. i feel like an idiot. i trusted a web site, I have a limited acct. bal. and i wouldn't of pd. 40.00. That cut into my gas money to get to work, and to see my mother in the hospital. but i learned now i know.

kavitha of leawood, KS September 29, 2009

Ussearch.com is posting my information on their website without my permission. When I asked them to remove my records from their database they are asking me 9.95 to do that and it is gauranteed for only one year.

Jean of Shelbyville, KY September 18, 2009

I can not find an address. I was searching for lost class mates for reunion in July and paid 9.99 for a day to use their service. They are billing my discover credit card each month for 24.95 for services that I do not know about.

Curtis of Portland, OR September 17, 2009

I paid for a 24 pass with USSearch.com and was correctly billed 6.90. The date and time of the order was 2009-02-11 21:35:34.0. USSearch.com then added their Search % Save Membership 2009-02-11 21:36:40.0, one minute and four seconds later. I NEVER ordered this product and NEVER used this product. The monthly charge for this product is 24.95 I neglected to closely check my credit card statements until today when I discovered that I have been charged for 8 months of service that I have NEVER used.

When I called USSearch's customer service, they told me to send an email to cservice@ussearch.com and that my subscription would be cancelled. I was also told that I would not get a refund for the product that I didn't order and didn't use. The cost to me so far has been 199.60. I know I didn't order this service because the billing address that USSearch.com has for me is a place I have never lived.

November 22 2009

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