USSearch.com

Vern of Boston, MA October 19, 2009

Spoke with Lance from company who told me all I needed to do was to email cservice@ussearch my name, city and state in order to remove my name from showing up on their site since I never authorized it to be on there to begin with. I got an automated email back stating I needed to pay 10 per year to keep it off. I am not giving these people my credit card info so that they can rip me off!

Tina of Dallas, TX October 12, 2009

I notice my account had been debit for 120.90. I called customer service to see how they got my information and to let them know I had not ask to search anything or anyone. Today is the first time I ever hread of this web site. She ask for my credit card, I told her I didn,t have a credit card. They told me to call back with my account number. How can I call back with a cridet card number when I don't have one. My accountis overdrawing and it will cause phone bill and cable bill not to go through. Ijust want them take that off my account.

Kevin of Cloverdale, IN October 10, 2009

I used this service to get very poor and WRONG information...no problem, won't use it again. now I find they are giving out my debit card number, and being billed 12 dollars by SHOPPERS DISCOUNT. I called and they told me that ussearch.com signed me up! I called and am supposed to get a refund. I am mad at us search now! who else have they ripped off?

jill of Cordova, , TN September 29, 2009

i authorized 1.95 on my debit visa for 24 hrs, to search for a lost friend. The co.asked you to supply additional info. to help them search, no where on the web site does it say it will charge you an additional 39.95. upon calling the corp. the gentlemen on the phone said it was charged, it will stay charged, i added the info. so i had to pay. I told him no where on the site did it inform me that i had to pay for adding 3 more sentences. He said it did.

i went back to the web-site an still can't find that clause even in the small print so i had to pay it. now i am concerned that they will take it out every month. i feel like an idiot. i trusted a web site, I have a limited acct. bal. and i wouldn't of pd. 40.00. That cut into my gas money to get to work, and to see my mother in the hospital. but i learned now i know.

kavitha of leawood, KS September 29, 2009

Ussearch.com is posting my information on their website without my permission. When I asked them to remove my records from their database they are asking me 9.95 to do that and it is gauranteed for only one year.

Jean of Shelbyville, KY September 18, 2009

I can not find an address. I was searching for lost class mates for reunion in July and paid 9.99 for a day to use their service. They are billing my discover credit card each month for 24.95 for services that I do not know about.

Curtis of Portland, OR September 17, 2009

I paid for a 24 pass with USSearch.com and was correctly billed 6.90. The date and time of the order was 2009-02-11 21:35:34.0. USSearch.com then added their Search % Save Membership 2009-02-11 21:36:40.0, one minute and four seconds later. I NEVER ordered this product and NEVER used this product. The monthly charge for this product is 24.95 I neglected to closely check my credit card statements until today when I discovered that I have been charged for 8 months of service that I have NEVER used.

When I called USSearch's customer service, they told me to send an email to cservice@ussearch.com and that my subscription would be cancelled. I was also told that I would not get a refund for the product that I didn't order and didn't use. The cost to me so far has been 199.60. I know I didn't order this service because the billing address that USSearch.com has for me is a place I have never lived.

museum of pittsfield, MA July 27, 2009

What a complete waste of money (and they are loaded with spyware). For 40, you get a map and neighbors near the person you are researching. That's it. A known felony does not even show up and their excuse is that they cannot get all state records. So, go to whitepages, do a reverse address search and save yourself 40.

COLLEEN of hummelstown, PA June 30, 2009

On March 27,2009 I got online to try to find an old friend and ordered the "one time search" from USSearch.com. An email with my order confirmation and tracking # was received almost instantly and then a second email was received telling me how to access the information they gathered on the person in question. I accessed the information with no problem and saw a 1.95 charge on my credit card a few days later (3/30/09) as I expected.

In June I saw a 14.00 charge from USSearch.com and after reviewing prior statements see that in addition to the 1.95, I was also charged 14.00 in March and each month since (total of 4 months). I contacted the organization and was told that I could only be refunded 3 of the 4 months of 14.00 charges and that I should have received an email clarifying that if I didn't want to have continued membership, I should have contacted the organization within 7 days of initial order. I reiterated the detail provided in the two emails I received from the organization, both on 3/27/09, and the fact that they both clearly stated that I purchased a "one time search". Neither had any reference to my having purchased a membership or the need to contact the company. She restated there was nothing more she could do for me, except to refund 42.00. I asked for a manager and after being transferred 4 times in the next 10 minutes, never reached a manager, but ended up back at customer service with a new rep named Chris.

Chris was very polite and specified after looking up my original (one time search) order # that at the end of placing my order there is a box where the user must select "yes" or "no" when asked if they want to upgrade and purchase a membership called "search and save" membership. I once again stated that I did not order a membership, but purchased a one time search, which was CLEARLY reflected on the emails I received from the company in March. Chris tried to transfer me to a manager with no luck and finally (after I had been on the phone with the organization for 30 minutes) specified that he would go ahead and refund the 56.00 in fees.

It's very interesting that the two customer service staff members each had very different stories about how/why I was charged the 14.00 each month. In addition, Chris initially clarified that the orginal CSR was being generous, that in such a situation, the company policy was to only refund 50% of any charges. This was reiterated sevearl times in an attempt to get me to accept a partial refund. How many people have they done this to?

Glenn of Lisbon, ME April 5, 2009

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