The Bradford Exchange

I received confirmation that my ornament would be received on or before 12-24-2011. I have not received it as yet. My husband and I have tradition that every year, we place a cute "two of us" ornament on the tree together. This time is was the Snow Tail ornaments drinking coffee together. Anyway, no ornament and no contact. It is difficult to find a number. When I finally did get through hoops, the customer service rep an old grouchy woman did nothing to help. I want my money back and they can keep the ornament. I will stick with Hallmark!

Mr. CEO, Bradford Group: Richard Tinberg, would your wife be upset?

About 8 months ago, I ordered a 12-piece set and in the last 3 or so I haven't received a piece for my collection. I have sent 5 letters or more with my phone number and I haven't even gotten one call from anyone in the company.

This is the worst company ever. I purchased one train snow globe and instead they keep sending and charging me for items I didn't ask for. I am trying to cancel a subscription. I have emailed them. Received an email saying when my next purchase was going to arrive! And I tried calling the 800 number and there is always automated system. I can be on hold for 30-40 minutes and no respond! I am so unhappy with this company.

I ordered an Indian head penny ring from you in Sept. 19, 2011. I am still awaiting the experience of actually placing it on my 88-year-old mother,in Casper. The Pony Express is faster! Signed, lackadaisical!

This company provides no way to contact them. When I received the "order will be delayed card" I called the number on the card and only got an answering type system. I needed to badly let them know that the credit card I was going to use, I've had canceled due to illegal charges against it.

They will contact me when they can not use the Visa card # I gave them. After looking at the complaints people have about them I think I am going to contact the publishers of the magazines where I see their ads and tell them to either refuse to let them advertise in their magazine or I will cancel my subscriptions. I subscribe to about 25 magazines, train & model, RR, car, and others. If they can't advertise then they can't sell except by direct mail, and they can't afford that.

In the beginning or April, I ordered a personalized watch for Mother's Day. It was supposed to be guaranteed to arrive by Mother's Day. Mother's Day was Sunday, and I hadn't received the watch yet. I called the Thursday before and asked where it was. The operator said they had no control over shipment by their vendors, and it would be sent overnight if necessary.

Needless to say it never arrived. I had to jump through hoops to get a replacement present.

I called again the next week and told to operator to cancel the order, and take me off the mailing list or any other list they had me on. Then, about every month I got a card in the mail saying there was a shipping delay, and if I didn't want the item to do nothing.

I did nothing; then the watch arrived, and was opened by the intended recipient.

I was notified by PayPal that my account had been charged the full amount for the watch. I called Bradford's customer service; I was told to send the watch back, and I'd get a refund.

So, I get charged for an item I didn't want, that I had supposedly cancelled several times and had been seriously inconvenienced, not to mention emotionally tortured, for ordering.

This company is a rip off.

I will never order anything from them again, and want to warn anyone else who is thinking about doing business with them that Bradford's guarantees are worthless.

Their ethics suck.

I ordered a watch in behalf of my mom, about a year and half ago. We had problems from the start. We didn't receive the watch on time (took them months). Recently, the watch broke so we sent it back for repair. They then sent it back, but stuck another watch on order without my permission. Without consent, they carried on with the order and proceeded to take money out of my account!

I went straight for the phone, when I realized that money had been taken out from my account. They said I ordered another watch, which i did not. They then said, they were very sorry, and would repay the money back to me the following day. I'm still waiting as we speak. They are a joke. Now, I can't shop for food as I have to make do with what I've got, which is not a lot. Although they took such a small amount, it really hit me hard.

Two years in a row, I ordered expensive items from Bradford Exchange for Christmas presents. Each time, they promised timely delivery before Christmas. Each time, I received them long afterward. The first time, not only did they not arrive for Christmas, I also kept getting notices that they had been sent. Nothing came. Finally, in March or April of last year, yet not having received anything, I cancelled the order. It took many more months to get the account straightened out. Don't do business with them. It's not worth the heartaches and headaches. I told them that I would never do business with them, and they simply don't care. I never heard an apology, or a peep. Poor outfit to do business with.

I ordered 2 Christmas presents, which I was told they both would be delivered to my house. Well before Christmas, I have not received anything yet and you're telling me to make payments on something I have not had. Also, I would like to say I'm really disgusted about the length of time you have to wait to actually speak to someone. I don't think I will bother your service again, I'm very disappointed! I've also asked for people to get in touch with me but no one has, there's just lack of communication.

I received my November issue of American Legion. I saw an ad for a locket necklace from Bradford Exchange. I sent check on December 16 for it, a Christmas gift for my girlfriend. I also saw an ad from Danbury Mint for a very pretty bracelet. I sent a check for both on the same day, (16th), for my girlfriend's present. I received the beautiful bracelet from Danbury 2 days before Christmas, but I have not heard a word or received anything from Bradford. I just finished emailing them. Now I see all the complaints.

If I would have seen and read these complaints, I definitely would not have dealt with this company. I've even read a complaint that they don't even reply to their emails. By not receiving or hearing from the company, is the only way I found the complaints. I should've done my homework. I guess companies depend on this fact, especially around the holidays; everything is rushed and you don't check. I'm so glad I just made the partial payment. They can have that. I just feel sorry for my girlfriend not having to open it on Christmas.

I recently purchased and received the Pittsburgh Steelers beaded bracelet. While I really love the bracelet, it comes apart when you wear it. There is a little piece that screws in the end and when you wear it, it unscrews. My charms have fallen off numerous times; luckily I did not lose any. My cousin got the same bracelet and it does the same thing. I really would love to keep the bracelet if they would have a fix for it, but I called and they said they have not had any other complaints. And 'til they do, the only thing to do is send it back for another one (and since two that I know of do the same thing, I can't see where that would help) or get a refund.

The bracelet is over $120 and I think I should be able to wear it without worrying about losing it. The box says it was made in China but Bradford exchange cannot tell me who actually made the bracelet. I would gladly contact them to see if they have a fix. Our Steelers are going to the playoffs and we would love to be able to wear the bracelets, but cannot at this point. I would just like a better setup for the closure of the bracelet.

I ordered 4 Christmas gifts from The Bradford Exchange on November 24, 2010. I gave them my credit card information. The next day, I got an email telling me my order had been received and my order would be shipped between December 2 and December 10. I checked the status of my order and it showed they would not be shipped till January 11, 2011. I called them and was put on hold for 30 minutes. At first they told me it was because my credit card address did not match my mailing address, so she checked and they did match. The next excuse was because I had never ordered from them, they would not accept my credit card and that I would have to mail them a check, and once it cleared then my order would be shipped. But I have ordered from them before, granted it was years ago, but I still was a returning customer. I told them they would never get my business again. They could keep their items and I would find my family Christmas gifts somewhere else.

I ordered checks online and not only did it take 3 weeks to receive, the account number was wrong. When I called to tell them this, they said they couldn't refund the money or send out new ones for free because it was an order placed online. So now I have to order new checks and I am also out of the money that I paid for them.

In October last year, I ordered a bracelet for my daughter's 21st in December. The bracelet didn't arrive until just before Christmas, which resulted in some concern that it wouldn't arrive before my daughter's 21st, on the 29th. I recently asked my daughter why I had not seen the bracelet for a while and she showed me the bracelet. It had become very discolored and some of the 'droplets' had simply dropped off.

The bottom line was that the bracelet looked like a cheap piece of junk and not a 100 pound sterling piece of jewellery. I emailed The Bradford Exchange (Group) and they say that the 30-day guarantee expired in November. Therefore I have no rights to my money back. My daughter has no memorable gift for her 21st.

In June of 2009, I ordered a figurine birthday gift for a friend. Her birthday was in August. I received the item in December 29. The bill for it came in January 2010. I called to tell them they would wait months for the payment as I waited way too many months for my item. I was told I would be sent to collections. I will never deal with these people again.

I ordered a M&M;'s jacket for my granddaughter back in Aug. & stiil haven't received it. They say It might never be filled. Thats great she has no Christmas present now. She is mentally and physically handicapped and loves M&M;'s. Now that the order has been pushed back until Feb, I don't know what to do.