TeleBrands

I placed order in April 2012 for $19.59 for 2 Sticky Buddies for $10 + $6.99 shipping and handling. It was voice recorded. I said no to about 10 additional items offered. Today, May 4, 2012, they placed a hold on my account for $123.33 - $104.00 more than my original order and added multiple items and shipping charges without my approval and not at my request.

I called the vendor, they refused to stop or credit the purchase. They told me that it will ship in 10-15 days and that there was nothing they could do. I opened the box and kept what I wanted. I returned the box with the other items. They will refund the price of the items, but not the shipping and handling that was over $34 in shipping alone! I said to cancel and that I do not want any of it. Fraud is unethical. Send me a copy of the recorded call. It is illegal to slam items on an order. My husband called back and they agreed to credit $80 once the items were returned. They need to credit $123.33 for all items as requested on 5/4/12! Scam, fraudulently added items not ordered to my credit card! $104 unauthorized products and shipping/handling.

The sharpener maybe good but their site is a rip off. They have a drop down box that says either special offer of two Edge of Glory's and two sets of three knives. The other option is one Edge of Glory and one set of three knives. I thought I had hit first box and a receipt came back at $6.99 with no description. I thought well it is a special. Today, I received three knives, that is it. I called their customer service and I get sorry and I can return it (I paid s/h) and order from them. I said, "No, I only had choice of two items. Please just send the sharpener." No, they can not do that. "Why?" I ask. I can order direct from them. Finally, I asked for a supervisor and got disconnected.

Well, like a fool, I went back online. This time I made sure I picked first option and voila, same thing, $6.99 no description. I called them back and told them that site is rigged. They will give me $5 discount. I said, "But I am still out $2." Well, I should have called and ordered. I said I want that site reported and I want to talk to a supervisor. I was disconnected. Is there someone to report this fraud too? My husband just wanted the knife sharpener but now I have to wait to cancel 2nd order which I am sure is three more knives. If anyone knows who to report this, it would be appreciated!

The order was placed one week ago (7days) and the company does not have our order. We have called them 10 times and they say the orders have not been downloaded yet. First, they say 12 hours, then it is 24 hours. Then it is 48 hours and 72 hours. It has been one week and they have done nothing! This company is on CNN/FOX TV ads, and is a scam. Get them off the air now! Please shut this company down, they are doing nothing about our order and it has been one full week since we ordered the Lint Lizard. They say it has not been downloaded yet? What?

I ordered a Slice-o-matic from the Telebrands marketing company. On top of over charging me on my original purchase, I never received the product. I asked for a refund. Upon not receiving the refund, I called again and, once again, asked for my refund. This process continued on 3 more occasions until I finally asked to speak to a supervisor. Every time I ask to speak to a supervisor the representatives either blatantly hang up or put me on hold and then hang up. This company refuses to give me my refund and is acting very unprofessional. It is a scam.

I have been calling and calling for my refund to be reissued back to my debit card for the items. I called Slim Away for $30.98 and they told me on the 11/21/11 that it was being processed and it should be on my card in 5-7 days. Well, from 11/21/11 till 12/1/11 is more than enough time. I am mad as hell with them. I sent their cheap merchandise back to them on 11/14/11. I ordered it on 10/24 and they keep you on hold for hours. When you ask to speak to a supervisor, they hang up on you. I want my refund for $30.98.

On Nov. 7, 2011; I ordered a Aluma Wallet and because of the way it is represented online. It is totally confusing and I ended up with 5 wallets instead of 2. Of course none of this showed up until the item was ordered. There was no preview. In their FAQ it says you can correct the order by calling. Well, I called back and spoke to a representative and was told it was not in the computer yet. I called them back the next day and I was told the order will be put on hold. I did that two days in a row (so the hold should have gotten through) although they tell you it isn't a guarantee - it seems a lot of people have this issue.

Nov. 8, 2011 - I checked my credit card and the charge was on there. I found out by calling 1800-777- 4034 that they still didn't have it in their system (why). I don't know. When I called on the 9th, I was told it was being processed and I asked, "How could it have been processed if it's supposed to be put on hold or take several weeks before it is sent? I asked for my order to be cancelled". Then they told me they can't cancel the order as it's been shipped. I then asked, "How could you ship it if you told me to call back within 24 to 48 hours to get it corrected. They told me when I receive it, just refuse or do not open it and take it back to UPS. That is a lot of work for me. Their customer service is really bad and they have deceptive buying tactics and they lie in saying you can get it corrected before it is sent. They must purposely make you wait those two days so they can get it out.

I am officially disputing this order because: 1. I was mislead on by the online advertisement as to how many I ordered. 2. They told me the order was on hold and it wasn't (in fairness to them one person said it wasn't a guarantee) but they play with your mind or at least their people are trained to. 3. I was told it was being processed and could not be cancelled then told it was already shipped. 4. The total of what I ordered was supposed to be1 Wallet for $10.99 upgrade the order to a higher quality wallet for 15.98 plus a free one for only $4.99 shipping. The total was supposed to be $20.98 and not $59.20. I feel this was an illegal transaction and I will be contacting the Better Business Bureau, Consumer Affairs and find out if there is any legal resources I can access to stop this kind of misleading advertising. In the meantime, I will return the package as soon as it arrives.

I should get all my money back including shipping since it originally was supposed to be free shipping and they charged my account for it. I was told it was on hold then told it was being processed (which it was never supposed to come off "hold"), then told it has already been shipped when I wanted to cancel it (still supposed to be on hold). I only ordered 1 wallet and prompt said if I upgrade to better constructed wallet I would get another one free with free shipping. I wound up with 5. By the way, they did say they would email me before they mailed it out (that didn't happen).

On October 17, 2011; I ordered a Chef's Basket through prompts on the phone. I never spoke to a representative and it was confusing and not clear as to what I bought and how much it was. On October 18, 2011; I called back and spoke to a representative and was told it was not in the computer yet. I called them back another day and I was told the order will be put on hold.

October 20, 2011; I found out by calling 1800-777- 4034 how much it was by speaking with Agatha (a supervisor) through their customer service. I was told it was being processed and I asked, "How could it be being processed if it's supposed to be put on hold? I want the ordered cancelled now". Then they told me they can't cancel the order as it's been shipped. I then asked, "How could you ship it if it's still being processed and it was supposed to be put on hold and now you want to charge me with the shipping? That's illegal!" They emailed me a prepaid shipping label to put on it to send it back.

I got the shipping label through email then I printed it out while waiting for this package that was supposed to be put on hold. I got the package on October 30, 2011. I opened up the package and found out they had shipped me 8 baskets and 4 Robo Stirrers. I took photos of all these then repackaged it and called UPS. I would have had to pay for the pick-up so I drove down to UPS in Festus, MO to send it back.

My original order was supposed to be for 1 basket and if I doubled the order they would send another one free of charge as long as I upgraded the basket to a sturdier one for only a few dollars more with no shipping. I meant the order was only for 2 baskets. No one told me there are 2 baskets per box from them. How I wound up with 8 baskets is beyond me but the price was supposed to be $14.99 and not $53.94.

The shipping should not be paid for since I did not authorize the completing of this transaction. I went to Wal-Mart and opened a box with the Chef's Basket in it and there was only 1 in the box - not 2! On October 31, 2011; Jed, from customer service told me to take it back to UPS to ship it. They don't have prepaid pick up and further said that if I was told that it was "on hold" that it wasn't guaranteed to be "on hold". He also said that shipping is not included in the refund.

I am officially disputing this charge to my account because: 1. I was mislead on the teleprompts as to how many I ordered. 2. They told me the order was on hold and it wasn't. 3. I was told it was being processed and could not be cancelled then told it was already shipped. 4. There were 2 baskets in 1 box when it normally has 1 basket in the box. 5. Shipping was charged on something that was either supposed to be put on hold or not shipped. I never authorized to send it.

6. I have photos of what I was shipped. The total of what I ordered was supposed to be1 basket for $10.00, upgrade the order to two of higher quality wire for only $4.99 and there will no shipping involved. The total was supposed to be $14.99 and not $53.94. I feel this was an illegal transaction and I will be contacting the Better Business Bureau, Consumer Affairs and find out if there is any legal resources I can access to stop this. In the meantime I do not want them to have my money.

I should get all my money back including shipping since it originally was supposed to be free shipping and they charged my account for it. I was told it was on hold then told it was being processed (which it was never supposed to come off "hold") then told it has already been shipped when I wanted to cancel it (still supposed to be on hold). I only ordered 1 basket and prompt said if I upgrade to better wire I would get another one free with free shipping. I wound up with 8.

My wife ordered one RoboStir for $9.99. The company took $80.06 out of my checking account. When I talked to the company, they kept telling me my wife had ordered two of them, and at the time my wife bought the item, they kept trying to sell her items that she did not want.

I received a card in the mail saying my ordered item is currently on back order, and that my credit card will not be charged until the merchandise is shipped. I did not order anything from this company, have never ordered anything from this company. Has it been under another name? Anyway, they have order numbers, descriptions, and quantities of items I do not even need (no one in my household does). The company wants me to sign the card and return it post paid to them if I wish to cancel. Where could this have come from? What can I do? I plan to call the BBB NJ tomorrow.

After viewing the Shoes Under advertisement on TV, I ordered the storage system online. I thought I was ordering what was advertised. When it arrived, the storage system shipped was just the plastic compartment part. I then called the company and was told that I had to purchase the deluxe model in order to receive a sturdier storage system and could not purchase just the inserts for the ones previously bought.

The plastic storage system is flimsy, hard to navigate in closet or under a bed, and are completely unacceptable. I bought eight storage systems; what a waste of money. I feel that the items being advertised are misrepresented on both TV and on the Web and they should state that the model we are viewing is the deluxe model or supply their customers the opportunity to buy inserts for the malfunctioning system they are now selling. I bought the system some months ago, and I think the return option is out of the question. $80.00 plus shipping and handling is the financial loss. I could have bought the same thing flimsy Shoes Under from Walmart or CVS for less money if that was what I wanted. I wanted the Shoes Under that they advertised.

Then ***, aged 36, residing at *** Tuticorin, Tamilnadu. I gave order for air lounge and got the same through VPP. Within a week itself, the air has got leaked slowly and become useless within an hour. Then again I tried to fill up the air but I got the same result. So I have mailed to Tele Brands India regarding this issue and asked them to assist me to rectify this problem but even up to today, there was no response from them. Even though the price is high, I had brought the product because of the brand name. But I think now that I was cheated cheaply by them by not responding or assisting me in this issue. I don't know how to rectify this problem. Rs. 6000+ is not a small amount for me.So I need an action to assist me to solve this problem by returning back my money or replacing the product with a new one. Waiting for your reply.

I went to place an order for a product called Heeltastic. The product was $10 with a free bonus and free manicure kit. I ordered 2 of the same. On the website, shipping is $6.99. Then after I was done with the order, it came out to $20 for both and $27.96 for shipping. I could not believe how much shipping was so I looked to see how long it will take to get to my house and it will take 3 to 6 weeks not days to get to my house. I thought I was being overcharged for shipping of a product that only cost $20. Not even 15 minutes later, I called TeleBrands about this.

I was told because I just ordered the product it was not yet in their system so the gentleman named Vincent placed a "hold" on my order. The next day I checked my bank account online, and would you believe it, they had already started a transaction of $47.96 on my account. I called again and spoke to another gentleman and he said to me that my order was not showing as processed, and I told the gentleman how could that be if it's showing up as a money transaction on my bank account. He assured me that there was nothing he could do at the moment and that Vincent placed a "hold" on the order and not worry and call tomorrow.

So I did and guess what, now all of sudden Vincent can't help me because the order was processed. What a joke! Now I have to wait for the product to get to my house, which will take 3 to 6 weeks, then I have to return it and wait another 10 days to get a refund. If this company will treat me this way now, what will happen if they start taking money of my account because they want to and can? I will never order from this company again and I'm calling my bank not to let any other transactions with TeleBrands come through, of course after my refund.

I bought the product Jupiter Jack, I used it 2 weeks when the control of the volume stopped at one level, "low" you would try to raise it but nothing, but god forbid you didn't turn it back down before turning it off, the radio would blast out a full volume. Since it was just two weeks, I of course did not save the box it came in, so I knew no store was going to accept that even with a receipt, so I called the company, the person I spoke with kept telling me to raise the volume on the radio, well duh!

He refused to hear me when I was telling him, it's as high as it can go. I repeated it over and over to him with no results, asked him if I could speak to his manager or someone else and he refused. My next step was the B.B.B. and they totally ignored them. They (B.B.B.) wrote me back and asked if I wanted to start arbitration proceedings, I said for a $10 item? And that's where we are I now. More than anything, I want the word out, to hear how this company (Telebrands) doesn't back it's own product and how useless and unfriendly it's customer service is. In this day and time, it may only be $10, but I cannot afford to throw away any money.

As stated above, I cannot afford to just throw money away. A company should back it's product especially after only having it for 2 weeks.

This company offered the Crazy Critters stuff animals for dogs for sale. These toys have no stuffing inside, making them ideal for dogs who like to bite and tear the animals. When I went on their website to place the order, I noticed that the prices were extremely expensive. When I finally arrived at the webpage with the total cost, I changed my mind and never confirmed the sale.

Three weeks past and these people sent me an email claiming they were sending me the merchandise. I called them and told them I did not want it so they gave me a return authorization number and promised me a credit on my card. They also said they would pay for me to ship the product back. Ultimately, they did refund the money back to my credit card, but they refused to pay me for my return shipping. I am out of the $15.95 for shipping the merchandise back, which is not a lot of money. But I wanted to alert other consumers to the tactics these people are employing.