Stamps.com

Printing wrong postage - I have talked to Stamps.com 5 times over the last 5 days for a total of over 12 hours of my time wasted. Apparently, stamps.com is having a problem with "commercial code" being printed out on mailing labels for packages. I had hundreds of dollars in postage wasted, and when I finally got the truth about the internal problem, the manager was unwilling to credit me back for lost money. They said they wanted me to waste more time collecting and emailing over all the tracking #'s for the different pieces of postage returned. Didn't they waste enough of my time already? I am a small business, just starting out. I will never use stamps.com again.

Stamps.com is a scam. If you ever think you want to use Stamps.com for your postage, don't. I cancelled their service in December and they are still billing me 3 months later. I called today to find out why and they said that when I called to cancel, they waived my regular service for one month and I had to call back and tell them again that I no longer wanted their service. Don't you think if you call and cancel a service that it means you want to cancel the service?! And oh, by-the way, we are charging you an additional month because you didn't call us before the second day of this month!

I simply wanted to try to print off a stamp and mail a letter from home. I found this service and thought it was part of the postal office and legit. I signed up and thought I'd get to print stamps. It turned out it was very complicated and I was unable to do this the same day. I never used the service and they began billing me on a monthly basis. I called today and they said they would not give refunds. This is a very misleading company. Beware!

I signed up, then after seeing their offers were bogus, I closed the account. They sent me back an email and since I did not respond, they considered that I wanted to keep the account open. Then they tried charging my account for 4 months for which all charges were declined. And in January, they put a charge through for all 4 months and have continued to bill me every month since - for which I have never used their service once. I thought since I requested the account closed, that it was closed. This is a very dishonest and sad company to charge someone for a service that was canceled. They just kept trying to charge, even though I was not using them, until the charge went through. This is a total rip-off and should be illegal. I have used Endicia for 10 years and have never had anything like this loser company.

I saw a charge of $15.99 on my credit card statement for Stamps.com along with their phone #. I didn't have any transaction with them nor did I open an account. I called them to tell about this charge and they said an account is open with Stamps.com and not initiated. Services were not used. After verifying all my information (Address/Phone/Email and last 4 digits of SSN) from me, they said they had the same info on their file which seemed fishy because I never give my last 4 digits of SSN online. But I was eager to resolve this issue and get a refund and verified my info. I don't recollect opening an account or sending all the information to them.

I signed up for the free trial in October 2011 and canceled before they were supposed to bill me. They have been billing me every month since (as of 04/14/2012), sending me no statements or correspondence or statements and it is impossible to get through to them on the phone. You cannot cancel online and can only call them during business hours when I am working. When you call, you can never get through. This company is criminal!

Stamps.com would not let me cancel my account and I did not even know I had an account with them, until I was charged a fee of $53.85! I want my ** money back, rip offs! This website is a scam to receive money from individuals! Also, I would like to state that above, where my credit card is stated on my account on the website, it says credit cards are not used, no money will be taken out - and then why did they take my money without any notice! I'm pissed.

Stamps.com has hidden charges. I went online to get free shipping boxes from USPS. It took me to stamps.com. I got my boxes. This was the 22nd of February 2012 and on the 22nd of March, I found a charge of $15.99 on my credit card bill. I called their customer service line and they said that is a non-refundable license fee, which I have never authorized to purchase. Even if I did not use any of their services, they can only cancel my account but are not providing any refunds. This is a rip off.

Stamps.com sent me a promotional package with a disc mentioning free postage. Once I put the disc in my computer, it automatically guided me to register on the website and to put my credit card information. I have never used the so-called free postage or any other services from this website. However, after a month, I found a charge of $15.99 on my credit card bill. I called their customer service line and they said that is a non-refundable license fee, which I have never authorized to purchase. Even if I did not use any of their services, they can only cancel my account but are not providing any refunds.

This company billed my credit card for $15.99 on 2/23/2012. I have received nothing and certainly do not want anything to do with this bogus company. After reading the complaints from so many other people that have been swindled by this company, I have advised my credit card not to honor any more payments to this bogus company.

I have no complaint about the free trial period leading into a for-pay period, because that was in the fine print. However, the $45 free postage offer was a bit of a fraud, completely misleading. It states on the flyer that you get $45 in free postage to use during your trial but that is a lie! They start you off with $5 in free postage. And then, you must continue to be a member for an additional 3 months to take advantage of the other $40 in free postage. You're only allowed to redeem $10/month, which requires you to stay on for 3 months at $15.99/month. If you cancel during the trial period, you can only redeem $10 of free postage. There is no mention of this arrangement until after you sign up. There's no fine print. There's no star next to it on the flyer. It sounds like a class-action lawsuit is waiting to happen.

I was a first time customer with stamps.com and ordered the personalized photo stamps. I never received my order in the mail and was told that my order shipped with a tracking number on a specific date. The email communication and information provided on my account details did not match up. I called customer service and the representative was rude and unprofessional. He stated that normal shipping does not include tracking; however, the website indicated that the order had a tracking number. This was very deceptive. He made me feel incompetent and did not try to resolve the issue to my satisfaction. I had to show outrage just to receive a partial refund and my product never arrived in the mail.

I have no idea if this company is real or not but they have no place to take money from consumers. This is wrong. I will never order from stamps.com and will make sure that my family, friends, and strangers never order from this company. I plan to report this to my local news, the BBB, and I will blog excessively to remind people not to shop with stamps.com. I want all of my money back!

I thought I was signing up for a service with the US Postal Service. I received an email stating I had agreed to a monthly commitment of $15.99. I never saw this when signing up. I called to cancel within 30 minutes of signing up and was told my scale had already been shipped and the order could not be cancelled. I am complaining to the US Postal Service. I will return the scale "return to sender" and cancel my credit card on file.

I received several mailings to my home from Stamps.com, each including a CD with software to sign up. There was no indication that this was a service designed for commercial users. I signed up for the scale and what I thought was a one-time charge of $15.99. When belatedly I found that I am being billed for this amount monthly, I called to cancel the account and request a complete refund since I have not made any use of the service. The first person who responded to the ** customer service call passed me to the cancellation department, who closed my account but told me that she could not make any refund. I asked to speak to a supervisor who told me that the credit card page states that this $15.99 is a monthly charge (which I certainly did not see) and that he could not make a refund because Stamps.com is a licensed vendor from the USPS and has to pay license fees to the USPS for each customer.

I pointed out that this is a service which might make sense for a commercial customer sending out 100 plus letters/packages a week, but not to a residential customer. He told me that they have a slightly cheaper rate for non-commercial users ($9.99/month), though he admitted that this was not advertised. When I complained that their marketing to non-commercial customers was fraudulent, he spoke to his "director" and offered to refund half of the charges placed on my credit card. When I said that I would proceed to report this fraud to the USPS, etc., he again spoke to his "director" and this time offered to refund three-quarters of the charges, saying this was a courtesy refund and that they refused to refund all the charges.

As I've read other complaints - I can't really add anything as I had the same experiences. Not only was I double billed and returned the two scales and the duplicate accounts within the required period - the account was not cancelled, nor did they have any record of the returned scales. Their attitude was they go to a different supplier, so I guess I could have kept them instead of spending my money to return them if no records are kept.

I had to speak with three people - customer service - supervisor - manager - before I got any kind of solution. Trust me I did not get a full refund. Being on a forced retirement for medical reasons, my budget is tight and having them charge me over $100 for services never used was a slap in the face. The service was never used that should have given some indication I had cancelled the service.

I did ask them how they would appreciate it if the tables were reversed and I claimed to give them some kind of service and they didn't want it, but I still made them pay for it.

Same problem as with everybody else. I am in a trial period and I discovered that I didn't need service. I did not use services, and they refused all discussion of even a partial refund 5 months beyond my trial period. Lesson: they are a Ponzi scheme, and check your credit card items religiously. They had my email, saw no activity, and did not signal that the account was active. A great money maker for them!

Stamps.com is stealing money from my account. After finding out it was a scam, I cancelled the service. But somehow it miraculously opened again on its own. They have been billing my account for $15.99 a month without being authorized to do so. After talking to customer "no service" for a half hour, they hung up on me. This company needs to be investigated.

As with many other that have filed complaints here, I too found using Stamps.com com decidedly a bit on the misleading path. It is very difficult to see the disclaimer regarding the monthly fee. I never did receive a welcome packet that apparently has some supplies that make more sense out of using the service. Either way I called to cancel my "paid subscription" and spent too much time with a customer service rep who, in the end would not return my 2 months of fees. They also cited that it was a "license" to use the service which I had not done at all. I was drawn into the ad by the free use and incorrectly supposed that they would make their money on the sale of postage and/or other products.

The service is not free. They do have a $9.99 service that is not listed that was offered to me but I chose not to keep the service based on the how they represented themselves and how poorly they dealt with customer issues in my case. Very frustrating. I'm dissatisfied with their program. I would recommend that unless this fits a unique need that you not engage their services. I believe you will find yourself disappointed as they are not too worried about bad press.

In the end, I had a good experience. Before calling Stamps.com this evening to cancel my account after going past the "trial period", I thought I would prepare by reading about the experience other users had while attempting to do the same. After reading just a few reviews, I prepared for the worst, took a deep breath, and made the call. After two unsuccessful attempts to follow the prompts on the automated phone system to connect with a rep to "cancel the account", I called back and chose the "open an account" option and was "miraculously" connected with a rep almost immediately. I then explained that I actually was calling to cancel my account and was politely rerouted to another rep.

After finally getting connected to a rep, I began as normal by requesting to cancel my account. "Sure I can help you with that," the representative said cheerfully. When asked about my reason for canceling, I explained that I didn't use the service enough to justify paying a monthly fee. Of course, the rep proceeded to follow each of my requests to simply cancel with the "canned" offers to lower the plan, free postage, etc. I continued to hold my ground and simply responded by stating "Thank you for the offer but I would just like to cancel altogether." But then, I also added that I would like to request that the $15.99 charge that had been already charged to my credit card be refunded. He of course said he could not do this (even though I had not used the service), because the charge was a "licensing fee that by law they had to charge".

At this point, I thanked him for his time and asked if I could speak with a supervisor. After explaining to the supervisor that the first rep did finally agree and to cancel my account, he stated that he was not able to do anything about refunding the charges that had already been made to my credit card. I politely explained my confusion regarding how long the trial period lasted and how I had not used the service. Therefore, I felt a refund of the $15.99 charge was a reasonable request. The supervisor at this point apologized for the confusion and stated that she would grant the refund.

Perhaps, I was just lucky enough to be connected with a supervisor that cared to listen to what I had to say or my calm, polite approach made a difference. All I know is that I was pleased with the outcome and manner in which the supervisor handled my request. I explained that I had read many negative reviews about how much of a hassle it was to cancel accounts and get issues resolved with Stamps.com. But that thankfully had not been my experience and that I would be writing a positive review. I guess the moral of the story is "be honest, don't ask for something unreasonable, always ask to speak with a supervisor, stay calm, and be polite". Good luck!

Similar to others, I'm a solo professional who relies heavily on email and FedEx. My USPS postage rarely exceeds $10 a month. However, I was curious about online postage and was tempted by the free trial to give it a look-see, assuming it was a function of the US Postal Service. It was too complicated from the git-go, so I returned the box to the post office as "refused." Then I noticed the monthly $16 charges on my credit card. I called stamps.com to complain.

They confirmed that I had never used their service, but defended the monthly "license fee" because I had not cancelled correctly. I said I felt scammed, paying a "license fee" for a service I never used, and that I'd be reporting it to public officials. A supervisor called me to discuss and said he could see my point of view but could do no more than refund 50%. I invited him to do that and more, though it wouldn't buy my silence. What they are doing is wrong? Call me naive, but I feel duped by the US Postal Service.

I too got fooled into looking at their "free software". I never used their service then after the free period was over (it was off my radar screen by then), I get a $15.99 charge. I called for a refund. They refused citing the 'fine print'. Not a good customer-oriented business. Avoid them.

I wanted to cancel my account. I found out it's almost impossible to do so. This is the letter I wrote them today:

"In all my years of purchasing services online, I have never been so disappointed, and have never had to jump through so many hoops to cancel an account (I usually do not get so fed up to spend the time to write letters either.) I want you to cancel my account immediately. I have records of the emails that I've sent to you requesting this. I actually sent you a check on November 10, 2011 to pay off my balance, with a note requesting that you cancel my account immediately.

It is now December 3, and I just got another bill from you. I try to call you but your ridiculous phone system does not have after-hours options, and doesn't even give callers the ability to leave a voicemail. I would actually love it if you dropped the charges altogethe as I have mentioned several times before to you through email (because your call center does not accommodate my schedule), I have a Mac, and cannot use the services I'm being charged for.

However, I suppose if you just took the $XX.XX that I supposedly owe you for not providing me with any utility at all, I would be fine with it as long as you stop sending me bills and didn't contact me again. That would be worth it to me.

I started writing this letter by hand, but then decided to type it so that I can send copies to Consumer Affairs, and the Better Business Bureau. By the way, as you may have noticed I'm paying the USPS extra so that I have proof that you got my communication this time. The USPS should be ashamed to have partnered up to do business with you.

I am requesting for the last time for you to cancel my account immediately."

No complaint about the free trial period leading into a for-pay period. That was in the fine print. Fair's fair. However, the $40 free postage offer was a bit of a fraud. You're only allowed to redeem $10/month, which requires you to stay on for 3 months at $15.99/month. If you cancel in the trial period, you can only redeem $10 of free postage. There is no mention of this arrangement until after you sign up.

They also don't support all mail rates. For example, they don't offer First Class International Letter; so one might mistakenly think their cheapest option for holiday cards is First Class International Large Envelope. I ran into another similar missing lowest-rate class a few weeks back but forgot which rate was missing. Needless to say, if they benefit from selling more postage, then these are very shady gaps in service. I'm still using the service for pay. The 4 months of $10/month free postage makes it $5.99/month, effectively, so I might cancel at the end of the fourth month.

I can't rate the company just yet. I have read plenty of good reviews from other sites and I have read more than plenty of bad reviews as well. The two main complaints I see is the charge and customer service being hard to speak with over the phone. Well, I just want to say that I did accept the free trial and it also informed me of the fee after the trial period ended. I had to do some reading but it is actually listed. I am not understanding how people accept a free trial period and don't think to cancel after that period is up, whether you use the service or not. It is only common sense.

It doesn't cancel on it's own. I think it is unfair to rate and complain on a company because of lack of doing your part as far as reading the full description of the offer and failing to cancel your subscriptions. As far as the customer service and trying to cancel, that worries me. So, I will write back in the near future and let you all know how it goes for me.

They sent me an ad and then an unsolicited packet, for a very involved way, to save lots of time and money using their system, complete with DVD of doing the home post office thing. When I received the material, I found it complex and overwhelming do 90% of sent emails or maybe 15 packages a year. It was a bad fit. Of course the trial period ended then the billing began. I never used any of their products and I neglected to notice the $15.99 per month coming to my credit card Caveat Emptor. When I called, they were politely and absolutely rigid about it that it was in the disclosure statement and the fact that I had never used any of their products made absolutely no difference. There would be no refund. From checking the bogs, there are a lot of other dissatisfied customers out there. A courtesy refund of a month or two would have been a much better solution, given that I did not use any of their freebies.

I signed up for the trial and sent 1 package during the trial. I found that there would be a $15.99 monthly charge and promptly called to cancel. I was told it was cancelled. Since I do not monitor my charges, it was a little over a year later when another fraud case caused me to look at statements to change credit card numbers. I found that I was being charged the $15.99 since September 2010. I called them and they stated that there is no refund even when they could see that I had not logged into their site since I cancelled. They also stated they had no record that I called.

I received a "free" trial for stamps.com unknowingly during my checkout with vistaprint.com. I was charged for a stamps.com month in July.

I called and spoke with Mike and was assured I would be able to cancel. In August, I was charged again and called. I spoke with Daniel who said there was no record of me calling and he could not refund me any of the charges but could give me a month free. I said no and needed to speak to a supervisor.

I waited for the supervisor but was hung up on. I called again and was told by Beth they would refund the month charge. Next month, no refunds and another charge. I finally sent a letter to the president's office and was told they would waive only half the fees, which was $35.90. I asked the president to refund the rest of these fraudulent fees and was written: "We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees but we are happy to make an exception. As such, we have issued a refund for $35.90." By Paul M. (resolutions@stamps.com).

I fell for the free trial and the offer of a free digital postal scale. I was quickly billed a $15.99 monthly fee and never received the scales, of course. I tried ending my account but there's no place online to do this. I had to call the company to cancel the account and I refused to pay the account fee.

I established this account on 10 Aug 11 for a 4-week trial. They charged over $50 to start and lure you in with $20 free postage. However, you can only use $5 unless you continue the subscription, in which you have to use their service to print the stamp on the postcard to send it to them to get the other $15. And you can only do it over two months. This is a racket designed to get you in for several months. Their system does not always function properly and I had to wait two weeks for a system issue to have money deposited back into my account.

Then, when I went to cancel, they told me that I was one day past my trial period (which they say was not free). I had to ask for a supervisor who also tried to placate me until I said that I would file complaint and refute the $15.99 service charge for being 12 hours beyond the end of the trial period. Why should I have to pay $15.99 to cancel my account?

Glenn (the supervisor) told me that he closed my account after Kyle had told me he already closed it. Glenn was able to make an exception for the one day beyond the trial period and not have me charged the $15.99.

You need to be careful about the 4-week (not 30 days) trial period. This is a tactic that I am sure many folks get caught up in. It took major effort to get this account canceled. I hope that I don't see a charge on my account or I will have to file a complaint with every bureau that I know of.

I cannot express how disappointed I am in Stamps.com right now. I just tried to cancel my account (which I was not able to do via email or online) and--after a long wait on hold--was told by their customer care team specialist (a.k.a. sales retention staff) that instead of cancelling my $17.99 account, I could downgrade to a new basic plan at just $9.95. I asked why I was not previously made aware of this option and why I could not find it on the Web. I was told by the agent that since "it was just adopted," the basic plan is not posted on their website yet.

Well, its very interesting to see blogs written well over two years ago that Stamps.com has had the basic plan ($9.95) in place for a long time and this is simply their "customer un-caring" way of customer retention. Furthermore, they also told me that if I wanted a credit on my postage account, I would have to wait 13 months to get a refund--putting the blame on the repayment cycle from USPS. Although the postage may have been paid to the USPS, it is complete horse hockey that they will not immediately refund my money if I cancel my account.

As a CFO of multiple companies, I can tell you that any non-government company has the ability to "hold in reserves" money for refunds and can and should refund immediately so as to not create the bad will that Stamps.com is creating for itself. Shame on Stamps.com's "customer un-care" strategy!

Jessica* is the automated service to cancel any subscriptions; however, "Jessica" is only available during West Coast business hours. If you call outside those hours, you must call back to talk to an automated service.

Funny how this company will sign you up with minimal interaction, yet you have to jump through hoops to cancel. Will see if I have any charges on my credit card since I canceled within the "trial" period.

I noticed that my account had been upgraded to the $15.99 pro plan after I had initially signed up for the introductory plan. I only logged in to my online account to find out how to cancel. I never authorized the upgraded plan, and am glad I managed to contact them during the trial period.

On first part of June 2011, i called to cancel the stamps subscription as I no longer had an online business. Agent made it almost impossible to cancel it ... arguing over and over again how I could still use it for personal use .. even tho I stated I had no use for it, either business or personal. Had to call back to get someone else to help me - by then they told me my subscription payment was due. I had a balance that they would not refund - and still do $21.04. I told them I was NOT using the service and would not pay for something that I had been trying to cancel and refund my balance.

To date, I still cannot get the balance due me.

I cancelled my account online, but was charged $15.99 the next month. I called the customer service and they said I had to cancel online, but I had no account to sign into. I was transferred to customer service because I wanted a refund, and I was told I had to call in for a refund, but that the $15.99 was a valid charge.

I informed them that I was going to file a complaint to consumer affairs, and the attorney general in Tennessee. The representative talked to his manager, and they refunded me the fee.

They attempted to charge a (fortunately, closed) card of mine with no authorization.

Signed up for service to print a shipping label. I did not print any. Four weeks later I saw a charge on my credit card for $15.99 for a subscription. Nowhere did I see anything asking me to authorize any charges to my card for any subscription. I tried to cancel using their web site where they have a category for cancel, but they do not cancel. They email you to call them instead during limited hours.

I have no receipt for any subscription or any other agreement. Their site indicates that no charges will be made to your credit card and it is risk-free. After researching this, there are many complaints from individuals who were duped by them. Some were charged in the hundreds and have gotten no use out of the service at all. None of their correspondence says anything about signing up for a monthly subscription. Their response said there was a link to a web page that mentioned somewhere on it about the charges. They have an illegitimate practice of trapping people by not being forthright with what they intend to charge on your credit card.

I phoned on 10/4/10 to complain that I am being charged for a service that I have never used. They said that I signed up November of 2009. This confuses me because my credit card has changed since then. How could they charge a credit card that I didn't have last year? The supervisor told me I must have filled out an online survey. They said that they couldn't refund me all the monthly fees of $17.95 per month, only the last two. I've (just now) read other complaints that many still get charged after cancellation. And they, too, were charged for a service they never used! This company should be put out of business! This caused a $143 loss.

I was offered a risk-free 30-day trial at no charge with a $25 Amazon.com gift card offer. I called and cancelled it before the 30-day period and for some odd reason they don't have a record of it. I called and cancelled 2 days after the billing cycle started and even told them that I wouldn't mind paying the two days that I went into the billing cycle. They refused and not only that, I did not receive my Amazon.com gift card. This is the worst Customer Service by far! Do not fall into their scheme for the free 30-day trial--it is not free!

I thought I was on a site that was part of USPS. Immediately my bank got suspicious as Stamps.com attempted to put through 12 transactions within the first 5 minutes. I immediately canceled my card. Thankfully no payment went through. They would have drained my checking account if the bank and I hadn't caught it in time. I tried to contact Stamps.com to cancel within 15 minutes of my registration but they do not provide any link on their website. They did not provide any customer service telephone number either. I Google the company and saw complaint after complaint for the same issues. Upon the first statement I made several attempts to call them being on hold for in excess of 30 minutes. I have written letters every month since and still I keep getting statements with the balance growing larger each month. They have ignored my correspondence and 9 months later it is still not resolved. I am hoping for some assistance in getting this erased.

The company did not cancel the account as what they promised my wife. When I reviewed the credit card statements, she was shocked to find six months of continued billing. No hardware was ever sent as the account was requested to be closed, but stamps.com continued to charge my wife's credit card. We called (7-22-10 at 4:00 pm) and both CSR Bryson and CSR supervisor Crystal ** refused to refund the charges.

In fact, Crystal ** stated (and I quote), "Dawn (her supervisor and director of customer care) does not take phone calls, ever." When I asked to speak to her supervisor, Crystal ** also said, "I don't find it odd that an account remain idle for six months. That's normal." That's normal? I informed Crystal ** that I would be writing this complaint as well as challenging the charges with American Express if she would not resolve the issue. She suggested, "that's the best thing to do." So, here we are. Stamps.com stole $96 of my wife's money, a public school teacher, by the way.

I keep getting notices that this .com co. had attempted to charge my credit card but they were not successful. Today's was $575.00! I have repeatedly told them to cancel any and all accounts I may have with them. I have told them not to charge my card. I have no record of signing up for anything. Maybe one of those scam "free laptop if you complete this survey." How can I stop these people?

This company has been charging my credit card since July 2007. My wife pays the bills, so I did not realize this error on my Visa statement until a day ago. Unlike many here, I never signed up for a trial offer! They sent me my supposed sign-up email, and it has a bogus email address that is not mine (this is why I never realized it!). After checking on the web, I have discovered that there are hundreds of people who have been scammed by this same "business. " Total $575.

I haven't been paying too much attention to my credit card bills but when I started to recently, I noticed there's this $17.99 monthly charge from Stamps.com which I have no idea where it's from. So I gave them a call, and turns out that somebody has used my credit card #, my phone number, my name, and their email account to create a Stamps.com account since September 2008! I am pretty sure it was from one of the eBay sellers who I have paid before (that's how they have my name, address, phone number, and credit card number). It's not completely the fault of Stamps.com but they could have been a lot more careful before they let someone open an account like that.

I signed up for a trial account when I was completing a completely unrelated order for another company. I was asked to sign up for a trial account to proceed. I did not know that Stamps.com obtained access to my credit card information. They charged my account for the trial period that I was not aware of. I requested a refund of the $17.95 they charged, but they refused.

I opened a trail account with stamps.com on 1/27 and was unaware of a $15.99/month charge. There was no mention of it on the site when signing up and asking for your billing information. I assumed I was providing that for the postage. I received an email later that stated I signed up for "Pro" account. I called to cancel my account on 1/29. The customer service rep used negative option selling and apparently never canceled the account, because I said OK at some point. I used their service once for a total of $3 in postage.

I called to cancel again on 3/5 and was on the phone for several minutes. I had to tell the rep six times I wanted to close my account, because I kept getting those leading questions. I was also told that I'm in the "middle" of a billing cycle, which will end on 3/26. Today is 3/5. I don't see how three weeks being left in the month requires me to get charged an additional $15.99 for services I still have barely used! So total, I was charged $31.98 for $3 in postage services. I am completely disgusted with your service and will be filing a complaint with the BBB.

After Stamps.com was unable to print a stamp successfully, then offered no refund, I closed the account before the free trial period ended. Stamps.com confirmed that the account was closed and that I would not be charged. Stamps.com sent me a collection's notice months later demanding $38.41 and threatening to turn it over to a collections agency. I recommend not using Stamps.com because the customer service is often difficult to contact.

I emailed the company, asking if I ordered a stamp set at that time, would I receive it by December 10, 2009. A woman by the name of Mary replied, and said yes, and to email her when I placed the order. All I received from them was an order confirmation, and have not received my order, nor heard from them since. I have emailed this person many times, and still have yet to receive a response. There is no phone number available on the site (that I can see), and I do not know what else to do. I would like the item I ordered, or my money back. If someone can contact me to let me know what I can do, I can forward you the email of my order. I never received the service I paid for. I ordered a stamp set, and no one ever responded to my emails asking where my order is.

Purchasing "international postage" through Stamps.com is RISKY! If your printer fails to print the label you will have the POSTAGE COST deduced from your STAMPS.COM Account balance (which is billed to your credit card). You CANNOT REPRINT your label without purchasing the postage. Stamps.com will not refund the label as they simply bill USPS for the postage, so you must wait for them to refund your money to your STAMPS.COM Account and than CLOSE YOUR ACCOUNT to have the money place back in your account.

I sent the following complaint to their customer support, press, etc. along with a request to have my account closed my credit card refunded: "Hello Stamps.com- I would like to just write and express my completely UN-SATISFACTORY expirence using your "website" and "PRO" Software. I created a new STAMPS.COM Account with the intention of shipping two pieces of mail internationally. I installed the software in a working environment, and it loaded and ran normally (Note: Normal function for your software was various unnamed alerts, pop-ups, and one instance of the software crashing completely in a stable, updated Windows 7 environment)

"Next I "purchased postage" (the feature that charged my credit card). When I went to print my postage, I discovered that my printer was poorly configured and I wished to "reprint" my label. After exhaustively researching STAMPS.COM help material, I gave up, the functionality in the software WAS NOT AS DESCRIBED. Upon calling your telephone support, I was informed that there was NO functionality in your "international shipping" to reprint labels? Additionally, the money that had been deducted from my credit card to pay for this UNPRINTED postage must be requested for a return from USPS (that your company had no control over refunds for postage?!)

"I had additional problems with my printer, and in the end was sunk for nearly $200 in postage when I only needed roughly $50 worth. I have submitted refund requests to USPS via your website. I doubt these will come very quickly, and since your company has NO CONTROL over the money that you deduct from my credit card, it seems pointless to pay a fee to STOP PAYMENT on my card. Additionally, I'm told by your customer support that I will only have my money refunded AFTER I close my STAMPS.COM account. Which I will be requesting right now. I will syndicate this complaint by whatever channels I can discover to hopefully help others avoid the unfortunate situation of using your company to purchase their postage! Thanks for nothing, Jordan"

They stole our money. took it from our CC when we were told in writing they would not take any money from us or our account for 4 weeks from trial start date, They took it in under 4 seconds after we hit submit on the CC page. Caused a domino affect in our account bouncing checks because every penny is accounted for. they caused 4 bounced check fees of 25 each

I found out today that I have been billed $17.99 per month and I signed up for a free trial in Jan 2009 and called to cancel my acct before the trial was up,so I called this a:m after being on hold 30 min.3 times,and the lady said she saw I hadn't used it after the 1st day i signed up in jan. and yesterday they charged my debit 17.99 again,I told her I had cancelled and demanded a refund to which she said,We don't do that because there's no note or conf.# and I replied,That's not my job,I don't work there...and she began getting ruder so i hung up but this is ridiculous and no one should have to PAY for what they didn't buy? My husband passed away and i barely make it now on a very fixed income!

This company has been debiting my credit card Since 12/28/2005. I have a vision problem and had not been able to check my Visa statement; but this month my daughter helped me and I discovered that Stamps.com had been billing me (up to and over a total of $700) for a product or service that I did not request. After checking on other websites, I have discovered that there are hundreds of people who have been scammed by this "business."

I was never informed about a monthly "license" fee of $17.99/month until GE Financial Services discontinued our bank credit card and I was slapped with a past due invoice of $52.81; or my credit will be harmed.

I signed up for the 4 week free trial and tried repeatedly to download the software via their website. I got error message after error message and never got the software downloaded. I emailed their tech support via their website and rec'd no reply so I wrote them off. Needless to say, there is a nice 15.99 service charge that shows up on my credit card a month later.

I got on the website got a number to call a CS rep and was told that the 15.99 was just to use the service and doesn't include any postage or product. I explained that I couldn't get the software to download and install and had tried to contact them for tech support with no reply. She politely explained that it didn't matter if I've NEVER used it or didn't have the software, they still charge. AND...to cancel, I would have to pay another months service charge before the service could be cancelled!!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!!

Just wanting to order some stamps, I ended up on Stamps.com via the USPS site. I thought I was still on USPS, so I did supply my financial information. I did not order anything. I did not submit any request for an order and I did not authorize anything. When they sent a "welcome" package, I emailed them and told them that if I had accidentally joined their program, to please cancel it immediately. They did not respond, so I called them on 6-1-09, and informed them I wanted to cancel any connection with them. I was given a confirmation number. I thought it was taken care of. I was not told to call back again on June 11, 2009. Why would I think I had to cancel more than once? They charged my account for $19.99 on 6-13-09. I called them on 6-15-09 and asked them to return my money because I never authorized anything. They actually acknowledged my call to cancel, but claimed they told me to call back. They also admitted almost every customer calls to cancel, and they use that opportunity to trick people into thinking they've cancelled when they haven't. I think this is clearly theft. I also wrote the post office and told them I think they should reconsider their endorsement of Stamps.com.

This is an update to a complaint I filed earlier. I discovered that I was charged $35.98 (two charges of $17.99 on April 16, 2009 and May 16, 2009.

Back in March (two months ago), I had responded to a postcard ad for a free trial for postage service, and only AFTER being required to submit credit card information did I discover that the service is available ONLY to PC users and not to Macintosh users. Computer requirements were NOT available on the website and had I known that the service is not offered for Mac users, I would NOT have given my credit card information. I wrote two email messages to them to complain about this and told them I did not want to ever use their service and that I don\'t trust them with my credit card information. I never used the service and I had assumed, given my complaints and the fact that as a Mac user and couldn\'t use the service, that the service was immediately cancelled.

Now, TWO MONTHS later, I checked my bank account today (May 17) and discovered that my credit card had been charged on April 16 for $17.99 and again on May 16 for $17.99. I DID NOT AUTHORIZE THIS CHARGE. I HAVE NEVER USED THEIR SERVICE.

I have read the reviews on the BBB website and found that many others have been scammed by Stamps.com in a similar way and have had great difficulty in getting their money refunded. I have also found many other websites detaiing the fraudulent practices of this company. The BBB rating for this company should be an F!

My credit card was charged a total of $35.98. I did NOT use this service and did NOT authorize this charge. I want it refunded IMMEDIATELY.

Stamps.com has charged my credit card on May 16, 2009 without my authorization.

Back in March (two months ago), I had responded to a postcard ad for a free trial for postage service, and only AFTER being required to submit credit card information did I discover that the service is available ONLY to PC users and not to Macintosh users. Computer requirements were NOT available on the website and had I known that the service is not offered for Mac users, I would NOT have given my credit card information. I wrote two email messages to them to complain about this and told them I did not want to ever use their service and that I don't trust them with my credit card information. I never used the service and I had assumed, given my complaints and the fact that as a Mac user and couldn't use the service, that the service was immediately cancelled.

Now, TWO MONTHS later, I checked my bank account today (May 17) and discovered that my credit card had been charged on May 16 for $17.99. I DID NOT AUTHORIZE THIS CHARGE. I HAVE NOT USED THEIR SERVICE.

I have read the reviews on the BBB website and found that many others have been scammed by Stamps.com in a similar way. I have also found many other websites detaiing the fraudulent practices of this company. The BBB rating for this company should be an F!

signed on for the free trial.I then sent in an email to cancel and you stated I had to call. I followed your instructions. (twice) Both times I was placed on hold for over 30 minutes. No where in their terms and conditions does it state that you have to call in order to cancel your membership. Therefor, its is bullshit when I go to your site which where I sign up but yet I have to cancel differently. I will file a report with BBB on this organization.

I am being charged continually will still be charged until they answer the phone. Its easy to get in but very difficult to get out.

Lots of negative press for stamps.com! Their customer service was not very good at the beginning, but has greatly improved.

I use the very basic service. It has saved me much time from having to drive to the post office as well as gas.

Stamps.com is not for the person who occasionally mails a package. I sell some things on ebay, and it is a snap to print out the postage.

The scams and cons that are on the internet should have a pop up put on them by government consumer affairs that warn consumers. And it should be made legal by passing a law. If you like this idea remember to give credit where credit is due.

Typically, as I have read others who have had problems with Stamps.com, however they are not the only scams and cons on the internet, I had the same problem with them. I am a 60 years old totally disabled widow who up till 2 years ago had a high 700 credit score. I have had millions of dollars of medical bills over the last twenty years and have paid all of them and kept my credit home and auto. However because of the internet and a simple add I put on ebay I had all kinds of scams that started zappping my checking account and I filed all the necessary legal reports but I was still out.

I have a decent income but even the best can be brought down. It finally lead to me having complete identity theft. Now I can't even use one of the Debt Counseling services as there are too many letters of scam about them. Looks like after living my whole life with integrity which is why I have always paid my bills, is that it says something about who I am as a person, and it looks like I will have no choice but to file bankruptcy and loose all that I have worked for at 60.

Bank Fraud, ID Theft Fraud, Loss of several thousands of dollars. I have severe chronic pain from 33 head and back surgeries and stress causes my pain to go up, so it has increased my pain level and my general ability to live life with some wellbeing.

I signed up for the free 4 week trial of stamps.com, but never used it because it was more of a hastle than just going to the USPS site. I was not aware that I would be automatically charged a $15.99 fee after the 4 weeks and when I say the charges I emailed customer service to explain that I didn't know I would be charged and that I had never used the account. They refused to reimburse the charges, so I replied back to close the account immediately.

Almost 2 months later, the $15.99 was again charged to my bank account. I emailed again that I had already closed the account 2 months prior and needed them to refund the charges. They replied by saying that the account had not been closed because accounts can't be closed by email - only by phone --something they failed to mention when I emailed to close the account. I then called and closed the account - that I had thought was already closed. I made this call 1 day after the $15.99 posted to my bank account.

The very next day another charge was posted to my bank account for $4.65. When I again emailed about this new charge that was made after the account was officially closed, I was again told that there is nothing I could do to get it reimbursed, without even getting a legitimate explanation as to why that extra charge was made. I was given some nonsense about billing cycles and partial charges, but It was only 1 day after the previous charge was billed, and it only took that long because it was after business hours when the charge showed up, I called the very next morning- I could not have incurred any partial charges in less than 1 day

Technically, over $35 in charges, but I was willing to cut my losses about the first charge, as I should have been more thorough in reading the fine print about the automatic charges. I will not accept, however, the second $15.99 charge when no one told me I had to call about closing the account and I thought it was closed, especially since I did not get charged the following month, but another month later. Also the $4.65 that was charged after I called and officially closed the account.

I've called them twice now to cancel but they claim I still owe the service fee. Called my bank to report 'unauthorized' charge but still hasn't been resolved. I'm probably out almost $200 for something I don't even want.

I have refused to pay any money, and have asked for the $5.00 back. I just want to alert consumers - this is not the first time that I have done this on the Internet and have paid for services I never received.

Has been charging my checking account 15.99 every month for a year. I closed my checking account and now my savings account is being charged by stamps.com. I have emailed and called several times, and have rarely been answered. I was told in an email that they would not close the account.

I was suckered into signing up with Stamps.com on a trial basis when I foolishly clicked on the get a free laptop scam. I tried to cancel online but was unable to, which I found to be absurd, since I signed up online. When I tried to call to cancel I was left hanging on the phone several times for long periods of time waiting for someone to pick up. They never did. I assumed they would send me a welcome letter or something, and I would reply to that and cancel my trial account. Well, I never heard anything from them, EVER. I forgot about them until the first charge came through on my credit card, and when I finally got through to cancel, not only did they refuse to refund the money for a sevice not rendered, the charged me for a full other month!!!

They were singularly unpleasant and intractable on the phone as well. Everyone needs to know what a shabby and useless service this is and do NOT click on ANY adds, and DO NOT sign up for Stamps.com. Use the post office, it's free.

I'm out 32$ for NOTHING

I did not want to pay for the free trial, I think it's unfair and unreasonable. The customer service refuse to give me a refund.

I signed up for stamps.com and attempted to cancel several times and was unable to. I have called truthfully almost 20 times and have been on hold for probably in sum an hour and 20 mminutes, my longest call lasting 30 minutes. I have called at all hours of the day and have never once gotten a hold of any living, speaking human being. I have not even used any of their services, unless you're counting their toll free 1-888 number. I've emailed their customer service and have not gotten any response.

What's more is I have done a google search on their company and found others who have had the same problems. One person specifically stated she had to threaten litigation and get a cease and desist order to stop them from trying to collect money from her. What annoys me is their internet site bears the USPS symbol, stating they have approval of the USPS. Currently, I have called my credit card company in order to put a stop on any of their charges.

Time and my $24.99

At first I did not know the full terms of the offer. When I learned that my credit card would be billed $24.99 monthly, I decided I do not use that many stamps, and felt that being a member with this organization would not be beneficial to my family, and self.

I have unusable sheets of unprinted stamps now that I feel I should be reimbersed for, in addition to the unauthorized bank debit.

I wanted more information on Stamps.com (an internet postal service) so I signed up for the free 30 day trial on May 3rd. I cancelled the trial on June 3rd (Friday night)after deciding it was too difficult and time consuming to use and never did use the account at all. I received an email on June 6th thanking me for using the free trail and telling me that my account would be cancelled. On June 8th, I was billed 15.99 on my Fifth Third Debit Card for the free trial period (which I never used). I had to provide a credit card in order to try the FREE service. I was also billed again for 15.99 on June 9th for dates June 5th-June 7th.

My bank charged me a $66.00 overdraft fee for the charges from Stamps.com that I wasn't suppose to be billed. Stamps.com did not cancel my account until June 7th even though it had been cancelled on June 3rd. I am out $97.98 for a service I have NEVER used or willingly agreed to the terms. In investigating further, Stamps.com has numerous complaints filed against for billing people for services they did not use nor were aware that they were being billed.

I am out $97.98.

Two hours of my time wasted and non-resolution of the amount owed by Stamps.com

Stamps.com has been sending me monthly bills for over two years. I have sent customer support emails and they refuse to cancel and say I can only cancel my subscription over the phone. Finally, after several attempts my service is cancelled and now they're saying I owe them 80+ dollars. As I've said before, I haven't used one stamp since 2001.

I'm not sure how much they've taken out of my account They claim it's $15.99 a month. The rep told me it would be #4.50 month but after reading the paperwork the rep checked off some premium service at $15.99 month.

the amount lost is min. but I just want them to stop billin me for something I'm not recieving.

I'm trying to resolve this matter but feel I am going around in circles. I am totally disabled by Fibromyalgia and am now facing back surgery. I just can't take anymore canned email from them and expect to get this straightened out.