I purchased a $380 chair from ShopSeating.com on October 4, 2010. The first chair shipped had a broken arm that needed to be replaced. I described the problem to them accurately and thoroughly, asking for prompt remedy. They sent me one defective/inadequate arm after the other, in hopes of remedying the situation. After assurances, they had sent the correct arm. I proceeded to fix it only to discover that that too was an incorrect arm. However, once the arm was inserted, you cannot remove it and you can't tell it's not correct until it's inserted. As such, I inserted the wrong arm. To remedy the situation, the company sent me another chair, which was also defective as well. At this point, I sent them photos of the 2nd defective chair. They agreed to refund my money, but they reneged. As part of the refund, they advised me they wanted the chairs back which I had agreed to. They also agreed to pay the shipping charges and they sent me two boxes to ship the items back. The boxes were too small and I advised them of it. They wanted me to take the chairs apart in order to get them into the boxes, which I advised I couldn't do because they would not come apart. I advised them that I needed bigger boxes because of this. They, in turn, continued to ignore repeated requests for appropriate action. They just disappeared. Avoid this company.
Consumer Complaints & Reviews
I was charged and paid for sale item.
Was advertised as 2 week delivery, after 6 weeks of calling they cannot sell Palisander-false advertising.
So I switched to Walnut and everytime I call it's supposed to get into their warehouse that very day.
9 weeks later and this is obviously a scam, I am trying to get my money back ASAP.
They do have friendly customer service but they lie and are forgetful.
Great products at this site, very positive exprience and quick shipping!!
Very good shopping experience and honest folks, they stand behind their product
They have false advertising. I was going to buy some barcelona chairs, and some ghost chairs from them for one of my clients...but realized that they are not a certified re-seller of those products. ShopSeating cannot sell those models unless they say "replica" or "style"....which they do not do.
I have two complaints about this company. They claim their barcelona chairs are all leather....I brought it to a furniture store and they said it is clearly NOT leather...i tried to get a refund, but they wouldn't even come close to compromising.
Secondly, I checked their information on nextag.com It is more than obvious that they write their own reviews about their site. There was one bad claim against them....then, all the sudden, they wrote about 10 reviews saying great things....and then there wasn't any other reviews for about 20 days. It is more than suspicious.
