ShopNBC

I have been on an auto delivery plan with ShopNBC for two years and have received my item and made my payments without any problems until now. When I receive my item, I noticed a different price and finally investigated it. It turns out that the price did go up and according to Laura at ShopNBC's customer service, I was sent a letter stating the price that I was supposed to be locked in at is not the price I am now paying, but I never received the letter. If you watch the program and a product is stated as an auto delivery item, they do state that you will be locked in at this price. It never states that they, ShopNBC, reserve the right to increase the locked-in price whenever they want to. I feel this is unfair business practice. Is there an attorney who wants to take on a case with ShopNBC for false representation? I am in if there is.

I deal with ShopNBC on a regular basis and most of the time, with no problems. The problem I am dealing with now is their adjustment to sale items. ShopNBC's policy is, if an item goes on sale within 30 days for less than you paid for, you get a refund of the difference. The problem is you don't get taxes back with the refund difference. If they charge me taxes on the full price of the item, I should be getting back the taxes on the difference as well. If you take the difference without tax, they apply it to the item in question. If you request "taxes back on the item", they just give you a shop credit. And you have to ask for the taxes back on the refunded amount. I'm sure most people do not know enough to ask for their tax money back on adjustments. They seem to be making a lot of money if they are keeping the tax money due back to the customer on adjustments. This is not a one time deal.

Lately, I keep a close eye on the items I purchase and if they go on sale within 30 days, I call for an adjustment. I only noticed within the past few weeks about the no refund of taxes on the refunded adjustment. Ex: I ordered a ring item #125-264 for $229.50. The next day, it went on sale for $189.67. Difference is $39.83. When I called for an adjustment, the girl was only going to give me back the $39.83, without including the tax on the $39.83. When I questioned her about the taxes, she had to put me on hold then came back with the $41.11, which I got back as shop credit. No a refund of $41.11 towards the item.

I'm confused. Am I not correct in assuming that ShopNBC is basically a retail business? So let's say I go for an adjustment at Macy's, something that I bought for full price and it goes on sale within a certain amount of time, Macy's will refund the difference to me including taxes on the refunded amount? So why doesn't ShopNBC do the same? Does Minnesota have different tax laws than most states? Thank you for your time in this matter.

I returned an item to ShopNBC that had 6 value pays. The first payment of $56.65 was charged to my credit card. After the return was processed, I received a refund of $38.99. When I inquired about it, I was told that if an individual used the return label provided by ShopNBC, they were charged $7.99 for each item in the package. Therefore, if you had 3 items, your return shipping fee was $24.00

When you deduct $7.99 from $57.65, you get $48.66. Yet, I received $38.99. Customer Service told me the difference was the sales tax which they did not refund. This is outright fraud and racketeering. This company should be put off the air. On subsequent returns, I found that they kept approximately $10.00 for every return. I am going to sue. This is a case for federal court and I am contacting the attorney general for my state as well as my senator.

I paid my bill and Shop NBC billing department claimed that they did not receive payment. I paid using a "bank check". I got my bank involved to help me straighten out the issue, but to no avail. They sent my account to collections. I faxed proof of payment and then mailed proof of payment after they claimed that the faxed version was not acceptable. I fought them on this for a year before I gave up entirely. During that year, I made numerous calls and talked to people. After explaining the mix up to one lady, she said I was all set but then a few weeks later, the collections people began calling again. They reported me as a bad credit risk stating that my account was sent to collections and was closed for non-payment. My credit rating dropped over 200 points because of them. I still have all the documentation to backup my story. This was about 2 years ago. I'm still angry that they ruined my rating because of their screw up!

I did not receive an item I ordered and I am having trouble getting my refund. They say they must investigate, which would take 5 to 10 days. I was not even in town when they say they had delivered, plus they can't not show where I signed for the item.

On December 22, 2011, the mattress was delivered with a 30-day return policy. I called on February 22 to say the center was caving in and no support. It took 30 days to get someone out from Serta after repeated calls. Yes it's defective. I stopped payments until I get a new mattress or take this one back. NBC has been no help, just you had 30 days to return. I get 9 calls a day from NBC, to pay and threats of a collection agency. This is a defective merchandise and they do not stand behind their products. It's between me and Serta. I'm waiting to hear from them, and called NBC back as I had promised after the inspection was completed. Also, I informed them of laws pertaining to harassment (so many calls). They do not care about the defective product they sent me, only getting paid for it. We're not talking about a few dollars, it's $800 or more. Never will I shop NBC again.

I returned an item in 09/2011. I continued to be charted for the item over the next 5 months. I have been calling the customer service for several months and each time, I get a different explanation about the return but still they do not put a credit on my credit card. The charges on return items that I have been charged are outrageous; $25 and the smart labile were $7.99. It does not make sense.

Back on December 19, 2011, I place an order with ShopNBC.com online for order number ** 10 pc cookware set and order number ** for 2 skillets. According to their website, I could use ValuePay as long as I had a major credit card, which I did. I followed through with placing the order using my Bank of America debit card and then later I added my Master Card to the account so monthly payment to be debit against. Products were shipped and received.

Next thing I know, I receive a letter from them that they were going to decline my account because of information that they had gotten from the CSC Credit Reporting Agency in TX. I still have the letter in my files. I also sent a copy of the letter to the bureau asking them to please explain what ShopNBC was talking about in the letter that something was wrong.

So they never charged either of my credit cards on file for payments and the next thing I know, I get a letter from them in the mail demanding payment in full. I sent them an email explaining the information they had received was wrong and I had contacted the bureau for an explanation or an apology to them for wrong information. Plus, I had informed them that I would pay the account off in full on March 1, 2012.

Hope that you can help me get this mess corrected ASAP.

Six years ago, I bought a Spectronic "HDTV" televison after seeing it on ShopNBC. I paid $850, but was promised a $150 rebate. During a week's stay in the hospital, the set was delivered. My son set it up. At the time, my cable service was analog. The set operated fine in analog.

The first problem I had was in receiving the $150 rebate. I received no paperwork to request the rebate so called ShopNBC. They told me they were not responsible for rebates and to call another company. When I called the other company, they said they would send me the form. I waited for a week and again called them. They told me that they were not going to send it, because the time period had expired. This was approximately 3 weeks after I ordered the set.

Six years later, my cable finally went digital. Imagine my surprise when messages on several channels informed me that I could not get digital signal. When I called the cable company, they indeed confirmed that the set could not get a digital signal. Now, the frame in the front of the set has letters HDTV. On the back, there are hook-ups for analog or digital antennas . The setup instructions also describe setting up for digital signal!

I believe someone owes me $850, and ShopNBC and the manufacturer should be charged with fraud and false advertizing. I realize that being able to write this complaint will probably be my only satisfaction; they have more lawyers than I do. However, if I can save one or more people from shopping with them, I'll feel somewhat vindicated.

Their service was inexcusable and unprofessional. I recommend no one shops at them. I rate their service as 0.

I ordered the Vevalde Tiffany style lamp when they shipped to me they only send me the Tiffany shade so i called them about the base. So today 11-7-11, I got the base and when i looked in the box it looked like they just threw it in the box abd the base was just sitting in the bottom of the box and the bubble wrap was just thrown on top and as I was putting it together. The piece that holds the lamp and the piece that secure the lamp are missing. Now I have to wait another week for the pieces. They better not charge me for these two deliveries. It's not my fault. I don't want to send it back cause I love this lamp.

I had valuepayments overdue less than 5 days. They called me on my home and cell phone every hour, 7-8 times a day. It was for less than $20.00. They were purely harassing me. I attempted to contact by email to resolve due to my long work hours. I do not have debt problems. This was a situation where I had closed the credit card.

I have ordered some parts for my car from Lethal Performance and I paid by MasterCard. After that, I received an email from them that the process is done. After three days, I received another email with my invoice. Then, I sat waiting for the order tracking number for more than two weeks. I tried to communicate with them via their Live HELP but the person who I talked to made me wait for his response for more than half an hour. I tried to write to him several times, but he did not answer.

After many tries, he told me that there would be $10 for the shipping. I didn't know about it because when I purchased through their website, I paid for the parts and there was no shipping charge. I then discovered that it was in the invoice they sent me after three days of the purchase. So, I asked him to tell me how can I pay the $10. He told me to buy $10 PayPal card and send it to them. Unfortunately, it is not available in my cities so I asked him for another way. He told me, "Sorry, there is no other way."

Then, I sent a message through their website, asking them to give me any other option to pay $10. After that, they sent me an email telling me that they canceled the $10. Unfortunately, that was two weeks or more and I did not receive any information about my order. I still did not receive my parts and I sent them two emails with no answer until now.

I ordered a 46" Toshiba TV from ShopNBC and when it arrived, the screen was damaged. It was damaged when it was loaded onto the UPS truck. The driver did not bother to give it to me. He told me to call and tell them that I refused it due to damage. The shipper received it back on 12 Aug 2011. Every time I contact ShopNBC, the person gives me a different waiting period. They refuse to give me the shipper's contact information. I was told that I would just have to wait. I am on an automatic payment plan and was told that I couldn't stop the payments.

Apparently, ShopNBC likes to defraud the public!

I purchased two "24K Gold" bracelets from ShopNBC back when the prices of gold were around $300/$400 oz. Today, I took them to three different gold dealers/jewelers to see what they would be worth, since the price of gold is 4-5x what it was when I purchased them.

All three of the places did tests on the bracelets to see if they were really 24K gold, even though the clasp was marked 99.99. Imagine my shock/anger when I was told by all of them that the bracelets don't even test out to be 18K gold! So, even though the price of gold has increased so much, the bracelets are woth less today than what I paid them for!

I offered ShopNBC an opportunity to explain why they sold less than 18K as 24K. So far, nothing. Apparently, their goal and the goal of Lambert Chang is to defraud the public!

ShopNBC warranty on Invicta Watch not as advertised. Very unhelpful. Watch is not waterproof as advertised. Invicta wants me to ship watch at my expense, pay $28 for return shipping and wait 90 days for watch to come back.This is not acceptable to me.

I bought what I thought was a 14k gold chain and heart pendant for my wife about two years ago. I went to get it cleaned at a jewelers and they picked it up with a magnet. It was not gold after all. It's fake but it is marked 14k. I called to tell them and they said that there's nothing they can do about it.

Well, I am calling the news and the Better Business Bureau. That's a load of crap.

Don't buy gold from ShopNBC because it's most likely FAKE.

I ordered a new mattress from NBC , which stated that my old mattress (1yr old) would be picked up at time of delivery of new mattress. The delivery men that delivered the mattress stated that they do not pick up old mattresses, they had no room on the truck and they could not mix the old mattress with the new ones they still had to deliver. After calling the delivery company and NBC I was told that I have to call my local trash company and move the now king bed, water filled (rain), muddy, cat peed bed down to the trash and have them pick it up. How is that gold service? When I ordered the bed I told them I just had surgery. I tapped their still running ad for serta beds, stating you only deal with us at shop NBC. (They told me I had to work it out with the delivery company later after I called in.

The delivery companies district office in another state was rude and was raising her voice to me.) No work on your part (yet they tell me I have to lug the heavy bed down to the trash), we will deliver, set up, take and dispose of your old bed. (I don't thing that setting it outside blocking my porch so it could get rained on, cat pee on, muddy and starting to mold is my idea of taking it and disposing it).., I lost 2 kids in daycare due to cats that are not mine, peed on the bed they had to squeeze by everyday for a month. (the kids and well as myself are highly allergic to cats).

So as to not seem like a personal attack, I'll refer to ShopNBC vice using the form of "you", doesn't seem to understand: (1) I've talked to the local regional supervisor of Alexandria, VA Post Office. He went over the information & re-instated the delivery confirmation number so that it could be seen yet again by ShopNBC; (2) I purchased delivery confirmation to avoid this very scenario. They (USPS) have already said they are not responsible since it was sealed, signed for and delivered; (3) What ShopNBC has now done is make me, the customer, responsible for the vendor's in-action to account in a timely fashion a discrepancy. Your very email states that the vendor discovered (and how long after the delivery date of 1/10/11 are they saying this) the box was empty, and I was previously told it was received. I, as the customer, have no responsibility to your vendor in all the correspondence back to me, the one consistency is what the vendor said. That is not my concern.

My concern is how ShopNBC is going to resolve my complaint. I did everything that needed to be done. I never took the contents out of the box. When it left my post office, it had (1) X-BOX and all that came with it. It was weighed and based on that weight it cost me $13.61 to mail. I showed you proof of everything I just stated. The proof was the delivery confirmation itself, and the receipt which confirmed both the delivery confirmation tracking number as well as the cost connected to said confirmation number. As of today, 5-05-11, I spoke with yet another ShopNBC representative who agreed it did sound like I got a bad deal, but at the end of the day, apparently based on the fact that the vendor (really beginning to hate that word! ) now says the box was "located" (yet another indication that something is off with said vendor), the words located and the fact that it was great lapse in the timeline in all concerned becoming aware of this "possible discrepancy indicates to me that my return package was lying around someone's warehouse! And so now I'm getting the screws put to me, the customer, to ShopNBC not the vendor .

I should not have to pay the cost of what appears to me to be issues between ShopNBC and "vendor". As the ShopNBC customer, why keep referring to the vendor as the reason for me not getting a credit issued back; my contract was with ShopNBC. As a customer service based company, ShopNBC in good faith and based on what I have shown to be a good faith effort on my part, should at the very least offer me an "in store" credit that I could use. No, ShopNBC would rather lose a customer then even make an offer, which while I may still feel I got the initial run-around, I could have at least felt vindicated and appreciated, and much more likely to spread a favorable customer service experience among other potentially new customers as opposed to spreading my frustration with dealing with this incident. Especially in today's economic trying time, while we may have the money to spend (and I speak from an avid online consumer shopper), we are becoming more and more selective about who we part our hard earned money, too, and a lot of that decision is contingent on how good was the customer service.

So far, in my trying to bring this issue to closure, I've used what amounts to approximately 4 workman hours at a cost of almost $200! Really, it should never have been this hard.

I'm out $200 for an item I don't have because I returned it and received confirmation from ShopNBC's Returns Department. This item was returned on 1-10-11, and on 5-5-11, I was told by Ms. Kesha ** of ShopNBC, president's office, that I was basically out of luck.

I ordered a Kodak digital camera model M590 with 14mp, 5x optical zoom, colored silver. It was received on April 19, 2011 with no battery. I contacted the shop, NBC, and was informed that they will need to contact the Kodak to ship me a battery in 7 to 10 business days.

I explained to the representative that I need my battery as soon as possible and it should be overnighted to me because it was not my mistake or mishap. It was the company's fault that it was not inspected before it was shipped. She further explained that this has to be done by Kodak and that is the only time frame they can give me. It could not be here sooner than that.

need my camera before Easter and I should not have to go out and purchase a battery to accommodate the fact that I need my battery now. Please contact the merchant and see if there can be a rush on my battery due to the lack of there inspection of the merchandise before being shipped. Thank you in advance.

On November 29, 2010 I purchased a Literati wireless reader made by Sharper Image and sold by ShopNBC. I purchased it for $140 with the two-year warranty and on March 14, 2011 I went to charge it because it went dead.

It would not take a charge. I called ShopNBC on March 14, 2011 at 10:15 a.m. and spoke with Jennifer. She said call Sharper Image and at 10:20 a.m. on March 14, 2011, I spoke with Natasha. She said call Jessica at Literati, so at 10:26 a.m. on March 14, 2011, I did. Jessica said she would send a prepaid box to us and we send it back and receive a new product. The box never showed. On March 28, 2011 I spoke with Julianne and she said the boxes had been back ordered and to call on March 29, 2011 if we did not receive it. We did not receive a box and at 4:47 p.m. on March 29, 2011 we spoke with Ashley and she said the box had been shipped.

On April 1, 2011 I called ShopNBC back and spoke with Nancy and asked to speak with a supervisor who refused to talk to us. This was at 4:34 p.m. Nancy said the supervisor would not talk to us. What a great company--take our money, sell us a piece of crap and then not talk to us. On April 5, 2011 I spoke with Jessica and she said the boxes are back ordered. Now they said they shipped it, then it is back ordered then it is shipped and again it is back ordered. They are clearly lying to us. On April 5, 2011 I asked to speak with a supervisor at Literati and James not only refused to talk to us but also refused to call us back. All three companies are a piece of crap as far as I can see. We want our money back for the product and the extended warranty with a total of $140.

I phoned an order in for Sony Google TV for 5 ValuePays. The money for the 1st ValuePay was taken. Then they canceled the order, put the money back, reordered, and took full amount out of my ATM card. They also refused to stop shipment on Feb.16 for 24 hours, then shipped it on Feb. 17. Anyway, the order was intercepted by ShopNBC to return it to the warehouse. It was back to them, and they still refuse to give my money back.

So I filed a dispute at the bank. I am disabled, and they took everything I had. I refuse to accept their mistake; I don't think it was a mistake. I think that this is a practice in which they are storing credit info and when they are short, they are billing 1000s of people at a time and holding funds as long as possible to keep their selves in business. There are far too much of the "Nothing we can do about it." going on there, as well as to many being billed and fraud any item they have in inventory that they want shipped. I think this needs to be investigated by the government to see where the money is going.

I'm not sure why, but all of a sudden, it seems that ShopNBC stops posting any review that is not what they think as a good review. I purchased a few items, two rings for over $1000 each. It turned out that the jadeite were not really jadeite; they were treated and dyed and can't really be referred to as jade, let along jadeite. On the website, the item description did not say that jade was treated. I called the customer service twice, spoke to two different departments, and was told there was no treatment indicated on their record for the jade. I took them to my jeweler and she said it's better that I don't wear them, since the treatment may often cause cancer.

It was too late to return them; too expensive to throw them away or I have to find stone to replace the fake. I posted the comment on their website about the rings, it never got shown.

I returned items with NBC's Smartlabel. The items lost en route to NBC and NBC will not credit me the $236.54. NBC should be investigated and shut down. Buyers beware!

We were sent a very nice Christmas gift of BBQ ribs by a friend. The value was almost $100. The ribs were unfortunately absolutely inedible. We were told we could not be sent a replacement and / or they could not even discuss this matter with us, as we were not the purchaser of the gift. if we wanted any action at all, we would have to notify the sender of the gift. Now who in their right mind would tell someone who sent you such a nice gift that what they sent is terrible and inedible?! How embarrassing. it goes without saying that ShopNBC wins out on their policy every time.

No one will contact the sender; they end up securing the sale. The good news is that the consumer will make sure the message is spread that customer service--let alone the attitude with which this was presented to us--both in email and over the phone was terrible. No apologies for the terrible quality, no apologies for the odd policy having to call a gift giver to send a replacement of the product that was inedible, etc. For the fact that NBC has such a good name, I would be embarrassed to be associated with this fulfillment company.

I would like to issue a formal complaint against SHOPNBC. I feel that my trust and consumer rights have been violated; although I have contacted their customer service on numerous times over the past weeks, I have gotten only verbal assurance, mixed and empty promises, and verbal abuse without resolution. I am also still owed a refund of $700.

On November, after seeing a Mitsubishi 73-inch television advertised on their network for $2300, I called in to place an order. Although I had an existing account, I was told in order for me to make use of the 0% financing options on 12-month value pay would need to apply for SHOPNBC credit to make the purchase, which I did. I gave the representative all my information at which time they placed the order pending approval. I later found out after checking my personal credit card on file that they had charged the full amount and taken out the full payment of $2300.00 without my authorization. At that point I called and cancelled the orders and after 7 days they returned the funds. I later was told they could not find any credit history and I was not approved for the SHOPNBC credit options.

I called again to inquire why I was not approved and explain to the customer representative my change of address. They informed me that they had two accounts set up in my name, one with the old address and the other with the new address. After explaining my change of address, the customer representative said that they would remove the old account and keep the new account but would update my credit worthiness so that I would be able to purchase the item whenever it was advertised in the future. She further told me to place the order again whenever the item was advertised to make use of the financing options. I then placed the order a second time.

However, SHOPNBC never removed the old account and when I was approved for the credit; they only updated my old account and instead of deleting the order and went ahead to process the first order. So in fact I had two orders for the same item, one under my old account and the other under my new account. Couple days after they charged my credit card for the first installment of over $700.00 for one and a few days after took out another payment of $700.00 for other. I called SHOPNBC and notified them at which time they said one installment of $700.00 would be refunded to me and the account would be deleted. It was only the day when I scheduled the item to be delivered that I realized that I had notices for two deliveries for two of the same item. I scheduled the delivery and received one item. I called SHOPNBC immediately and was told by the representative to refuse the second delivery, which I did. The item was never delivered.

However, 7 days passed and I still did not receive the refund of $700.00 for the down payment they mistakenly took out due to the duplication, which was no fault of my own. I called SHOPNBC again at which time the representative said it would take another 7 days for the mistaken down payment to be refunded. After 10 working days on December 23rd, I called again but was told by the representative that the manufacturer needed to receive back the item in order for my refund to be process. I explained my situation and even spoke to a manager who was very rude and told me that I had placed two orders and would have to wait to be refunded. They further sent me a statement telling me that installments would be taken out for both items.

To date I have not received my refund of over $700.00. I have not received any phone calls, emails or have not contacted about my refund or the duplication. As I mention to the manager and the customer representative since I only receive one item why should I be paying for second which I never received. I subsequently called my credit card company and requested new cards. I cannot afford to pay $2300 for an item that I never received. I acknowledged that I owe for one item and world resume the agreed payments arrangements but only when my situation is resolved with regards to my refund and the erroneous charges for second item. I have made numerous phone calls to SHOPNBC, lost $700.00 in funds and is paying interest for these funds for an item that I never received. I would appreciate whatever assistance to can give on this situation because I am afraid that my credit rating would drop and would be placed in collections for a situation that is not my fault.

Well I had put in an order to be delivered as a Christmas Gift, the order was cancelled without my knowledge. The company Shop NBC never contacted me. When I did call to complain and find out what the problem was, I never got a straight answer. I was immediately told that my account had to be under investigation which I've never heard of such a thing. I was a new customer.

When I'm talking to this boy Tylor, he was extremely rude and he denied me my business with them. I asked him who his manager was and her number; he then asked with a sarcastic reply if there is anyone else you would like to involve.

I have never in all my years dealt with such low-class, unprofessional people. It's now the Monday, before Christmas and I don't have a gift for my husband. I was refused service and I was refused a number to the corporate office. I will never again be dealing with this company! My friends and family will hear of this as well whom also shop with shopping NBC! I was never serviced and my service was denied!

We have been harassed at least twice per day by ShopNBC credit department. They keep saying that we have not sent enough money to their credit card. They tell my husband to send more money, so he does. Now, they say that it is still not enough. And today, December18th, they called and said that payment was not sent on Wednesday, the 15th so they are putting our account in a credit collection agency. I am so frustrated! I have never ever been in a credit agency before. I am afraid that they are going to ruin my credit! I am at my wit's end! I have tried to work with them. I send emails and get a form message back. No help at all! Help!

Four months ago, I purchased an Invicta watch on a 5 pay. About a month after I received the watch, I noticed it was stopping at quarter of midnight. I reset it and it would work okay for a few days and do the same thing over again. I called Invicta, I was told to send them $28 for repair, and that was the cost of insured postage would amount to over $40. The watch only cost $50+. I called Shop NBC and told them, they said to call back and see if they would send me a prepaid mailer. They said no. The bottom line is now the watch runs but starts, stops, and the dials are all out of alignment. The watch is worthless. My last call to Shop NBC resulted in the answer we cannot do anything about it, it is out of the 30-day return policy. I can see why Shop NBC and Invicta have such a bad reputation. I have one payment left and that will cost me more to stop payment than the payment is.

I too was charged the $1.99 and after speaking with GE Money who collects for the ShopNBC credit card, I decided to pay my balance in full and close my account. Instead of paying ShopNBC the last value pay of $15.40, they listed the credit on my statement. I must assume responsibility here, not realizing they did not forward the last value pay. I requested a check for the credit balance and also had them close my account. I received a call from ShopNBC's re-authorization department requesting their payment of $15.40. I said I would be very happy to mail them what I owed if they could please send me a letter with the amount and the proper address to mail the check to. I was told this was done.

I have received phone call after phone call. I explained my situation 3 times and asked if the letter they said they would mail out did indeed go out? One representative said, "Oh! Yes, that went out on Nov. 30." About 1/2 hour later, another representative called and after my 3rd explanation, he told me that my letter was mailed on Dec. 2. Now I am beginning to wonder what is going on. I assured them I would make the payment as long as I had back-up to their claim for my own records, just in case they'd say they never received payment.

They also told me that I would need to mail my payment to a different address and that would be provided in the letter. Just before dinner, I received another call and just hung up. Around 8:45 pm, yet another call regarding the same issue. I told the man that the matter has been discussed and I am waiting for my letter with mailing instructions and he told me that there will be no letter, that I owed the money and in a very threatening voice said that my case will be turned over to a collection agency. I just wonder how many of my calls were tapped.

Maybe they should play them back before bothering and threatening people. If this is what you call customer service then it does not speak well at all for ShopNBC. I have no idea where to mail the payment and after tonight, I will no longer answer their disgusting calls. When you try to work with someone in good faith and get this type of attitude, as far as I am concerned, they can take a hike.

I will never again deal with this shopping channel. I caution others to be careful and think twice before they shop with them too! QVC and HSN treat you with dignity and respect. I appreciate that and I think I deserve it considering that I gave them respect to begin with.

I purchased a camcorder around summer, and according to them it was delivered to my address, but I never received any package. According to the delivery company, it was signed by someone claiming to be me. The delivery company told me that they are not responsible for the lost item. They advised me to call ShopNBC because they were the sales company and they were responsible and not FedEx. I called ShopNBC and they told me otherwise. They don't want to take responsibility of the lost package, but they did take the money out of my credit card. I would gladly appreciate if you can help me with this matter. Thank you.

I ordered via telephone a stained glass lamp, very muted in color, pale yellow and grey. In the same order, I also ordered a column lamp with flowers. In September 2010, they arrived. The lamp was a gift for a gentleman for his birthday and to be used in his office. It was definitely very muted in color and would be something a man would like. The packages arrived, and a longtime shopper with ShopNBC, and the fact that I have ordered at least 5 stained glass lamps from them along with lots of other items. I knew that these lamps were packaged very tightly with the white Styrofoam and once you open them, you can't get the item back in the box without a hassle.

Well, my male friends birthday was in the middle of November and I bought out the sealed box for him to open. Well much to my embarrassment, it was a apple blossom lamp, absolutely not the lamp I ordered. I called ShopNBC immediately and told them. They immediately told me too bad, it was passed 30 days and I reiterated the above that it was a gift, the packaging issue, etc. All I want is the lamp I ordered and I will exchange it for this mistake they made. Well again, after another email and call, I was again told too bad, I had to keep the lamp.

This lamp did not even leave the box. All we did was look at the flowers and it is sitting back in its Styrofoam box waiting to go back and ShopNBC will not even allow me the courtesy of shipping it back and sending me the lamp I ordered. I am so frustrated with them and their curt and who cares attitude. I have recently read their blog and there are a lot of unhappy customers too. I did not think I needed to check on them with regard to the item I ordered and now I am stuck with a flowered lamp that I can't even give away. I am tempted to contact their new CEO and tell him about this. I have no problem with you sharing this complaint on the website.

I order an Ed Hardy 3 band changeable men watch in late August, 2010 and setup for value pay times five months. At the time of advertisement, the hosts stated that this was a onetime price of a $128 and some charge ($25 value pay). They stated that they will not have this watch again.

Now on Tuesday, November 23, 2010. I was up watching ShopNBC about 2am and they were advertising the exact same watch for $87 and five value pay for $16 a month. I called them the next day to explain this and I was told there was nothing they could do about it, but if I wanted to purchase another watch for that price I could. I told the gentlemen, that I did not want to purchase another and how could I go by getting the difference from what I paid. He told me I couldn't and I was scheduled to have my fourth value pay deducted in 3 days. I explained to the representative that watch was still in the box with all its original packing, because I purchased this watch for my son as a Christmas gift. I am disappointed in this company as their returns and or sale price differences.

I tried to purchase an item today using their ValuePay. When I went to check out, it did not give me an option to make ValuePay. I called customer service. After waiting online for them for 12 minutes, I was transferred to the credit department. I waited 18 minutes for someone to answer. I was told that they had checked my credit score and that I was no longer eligible to use value pay. The purchases I have made to ShopNBC have all been paid in full before. It should not be any of their business what my credit history is as long as I have a valid credit card at the time of the purchase. I think it is an invasion of privacy to do a credit check on something I want to purchase.

They don't do this at the grocery store or any other place that I know of. I buy many many things on easy pay through QVC and HSN and I have never had a problem. I will continue to give them my money and forget about ShopNBC. Is it legal to have someone check your credit score for a purchase? I could understand if I was using their brand of credit card but I am using other credit and debit cards. Just beware that they are checking your credit history and when you go to make a car or house purchase, it will show as someone looking into your credit and could prevent you from being able to make your purchase. I think it is crazy and should not be allowed.

I literally spent my Thanksgiving weekend dealing with issues caused by ShopNBC. I even found the CEO names through much searching online and emailed him. For future reference, it is ***@shopnbc.comm Kevin ***. I am still waiting for a response. I ordered a watch the beginning of the week. When it arrived, it was defective. ShopNBC was of no help. So I called manufacturer (Croton), they were of lesser value. Their advice: Send it back. So, I did. I sent it back "certified mail," I checked the package status on Friday 11/26 and USPS online stated "delivery denied." This item was going back to its own warehouse and they refused it!

Furious, I called customer service-- a joke. They came up with some lame reason. Again, I stated it was refused by your warehouse. Are you a complete moron for not understanding what I am saying? The ShopNBC person stuck to "the script. I called American Express and they will handle. They viewed it the same way I viewed it, mail fraud.

Not yet done with them, I had ordered a different watch and wanted to check status. I placed on my debit card (big mistake) and requested the 5 easy pay option. I looked at the order online and noticed it stated 5 easy pays. Guess what? When I looked at my bank account online, all 5 easy pays were taken individually on the same day, which was 11/26. Again, back on phone with ShopNBC. Again, some lame reason. I called my bank. They are reversing all 5 payments and stated if they ship watch and try to charge me, they will reverse any charge. They consider it to be a matter of credit card fraud. Lesson learned. Do not deal with these people.

I bought luxury silk sheets item #G13529 for $87.57. After only 6 months, the fabric has become so thin that the pocket seams have completely ripped, the top sheet's hems are totally frayed, and there are 6 inch tears from thin, worn out fabric. Even very cheap sheets last longer than 6 months. When I contacted customer service, they said you may only return an item within 30 days and would not refund my money or exchange for a different set of sheets. This is unacceptable.

I ordered the Garmin Nuvi today's special on November 3, 2010 with a ship date of November 16, 2010. I called the customer service to find out why my order still had not been processed and I was told that the vendor cancelled the order due to the lack of inventory. This product was still being sold after my purchase, but mine was cancelled on the 16th of November. Also, my funds are still showing a pre-authorization of payment to ShopNBC. I stated that I wanted my product that I had purchased at that price with all the bell and whistles and was told that I could call back in if I saw it available within 30 days.

On the early Morning of Oct. 29th, I sat down and ordered a Laptop Computer from ShopNBC.com. My bank immediately took the funds from my account, and I check the site to see what my order status was. It was understandably in a not shipped status with an anticipated delivery of 11/8/10. I called ShopNBC.com

I just got off the phone with ShopNBC.com and the only thing that has changed is, there is no longer a delivery date. 11 days and 6 business days later, no information available from ShopNBC.com. This is horrendous and the customer service is a joke .

I ordered a diamond watch. I ordered it with the assistance of a live representative over the phone. I gave them my address as ***, Rockhill SC 29732. They sent it to an old address, an apt I lived in 2 1/2 years ago. When I told them that is what they did, their attitude was sorry about your luck. Sorry that happened. You will have to call the post office and the apartment complex you used to live in to see if they will return it to us but we can't do anything. This comment was made by Andrea on 10/31/2010.

I told her that I understand that this is the company policy; however, why should I have to do all the leg work? I felt that is what they should be doing, not me. I did all of what they told me to do anyway to no avail. To date, Nov 8. 2010, I have no watch. My credit card has been charged. They did not offer to send me another watch to the correct address, even though this was their mistake. They wanted to cover there own *** before they took care of my problem. They said they needed to file a claim and so on! After the claim was filed, they would reimburse me and if I wanted to, I could reorder.

You sure do know the heart of a company when they make a mistake, and they don't care about what you may be out, but more about what they might lose. They offer me nothing. I have been a Shop NBC customer for years. I will tell everyone I know that their customer service sucks. Their attitudes are pompous and arrogant. The people that represent them are geared to protect the company's interest even to the extent of stepping on their customers, those same customers that keep them in business. Let's see how long they stay in business with that attitude.

In late October I called to purchase some jewelry. But after the sales rep told me I did not qualify for their value pay, I told her right away I wanted to cancel the order. Two days later, I saw they had taken the money from my debit account. I called and complained. Before I cancelled, I told the sales rep I was moving on November 1st so they added another $15 charge for express delivery. They told me that UPS couldn't cancel and to just refuse the package, but the package never came. I know because I was home everyday packing.

I called and reported that I was upset about the delay in giving me my money back, but they now want me to do my own investigation into what happened?! So I called UPS and they told me they never had a package scheduled to be delivered to my home. I then looked NBC Home Shopping Network. NBC and found hundreds of complaints from other consumers about the same thing happening to me. I am on disability and don't make a lot of money with moving and all this have been very stressful and irritating. I thought because it was NBC, this company was legit.

I recently purchased item nos. J314474 (18" graduated grande yellow gold necklace) and J314475 (grande slip-on bracelet). The necklace was nearly impossible to open or close and the bracelet would not stay on my wrist as it was too large. They were returned in the one envelope they came in. Yet, I had two return charges. There was no return address included to send it back on my own. I am unhappy with ShopNBC and will probably order nothing more.

ShopNBC.com accepted $ for a watch which it never delivered. "Customer service" suggests I either wait longer (although we are already past the promised delivery time) or send them more money, i.e. buy the watch again.

The "customer service" department does not staff a supervisor who can take 'lost item' reports during their stated business hours. The procedure for filing a lost item claim is overly complex and lengthy, and may or may not result in funds being credited for a replacement watch (buying another watch from them being their idea of a solution to my "you didn't deliver what I paid for" problem, as noted). They don't even pretend to care that they are violating the implied contract established when they accepted the item's price for supposed delivery of the item within the stated delivery period.

Instead, ShopNBC.com seems to feel it should be just fine that they keep customer's money without delivering goods, and that dissatisfied customers can choose to either wait longer or pay more.

Shop NBC has charged my credit card for a product I never received; however, because I did not inform them immediately, they want me to pay a final payment. Shop NBC has been paid several payments for the product from my credit card since a fraud investigation by my bank; the payments from that card are no longer available. Now Shop NBC wants my new credit card numbers to charge a final payment of $13.98. I contacted Shop NBC and informed them that I do not feel that I should pay for something I have not received and they are going to send it to a third party collection anyway.

I'm getting continual harassing and ignorant phone calls where callers representing Shop NBC try to make a forthright person give in to their pressure. I have already paid them in part for the item I do not have and they still want more. I told Shop NBC to keep the funds they received and just stop asking for more and they are not satisfied.

All seemed fine but after several hours of dismantling our existing entertainment center, we hooked up and turned on the new TV only to discover the picture was completely shattered glass. It was obvious this had been drop, kicked off a plane or truck somewhere. The best ShopNBC could do was offer to have it returned (another four hours of my life I'll never get back, I'm sure) and ship another one which will take 15 to 30 days. So, we cancelled our order. Their CSRs and supervisors are extremely well "scripted."

This is not a customer centric organization. They do not care about your hard-earned dollars. Shop elsewhere, better yet right in your own communities. My husband and I are utterly disappointed and disgusted. We were very much looking forward to this new TV. Hey ShopNBC employees, update your resumes! With this kind of customer service, you won't be around long. It takes a lot of money for a corporation to get a new customer, and very little to keep loyal customers that brought them to the dance. I, on the other hand, am leaving the dance floor with another date!

I ordered 2 jackets which arrived in the same package. I returned the jackets in the same package, the same way they arrived. ShopNBC said that they only have one jacket and will only give credit for one jacket. I keep giving them the information that they ask, but it is never enough. I am getting the run around. Now I have to have the post office verify the weight of the package that I mailed back to ShopNBC. If they received one jacket, they most certainly have the second jacket.

I placed an order with ShopNBC on 8/18/2010 for four (4) items. These items were itemized on my credit card $31.73, $24.24, $17.46, $50.99. I kept one item and returned the other three using their enclosed label for returns. When I received my credit card bill, the returns were listed as $40.01, $6.48, $16.75. The items ordered were jewelry items weighing nothing. When I contacted ShopNBC customer service, I was told that since I used their enclosed return label, I was charged $9.00 per item returned plus the original shipping charges. This is crazy! She told me the charges are standard corporate policy.

This was my first purchase with ShopNBC, my first experience dealing with this company. I made a large purchase of several stained glass Tiffany-style lamps. My order totaled almost $1,000.00. I received all of my lamps except for a floor lamp. I placed my order on September 3, 2010, it is now September 24, and I continue to need to call the corporate office, customer service, and supervisors.

The reason for my continuous calls to their 'customer service' is due to the fact that I never received this one item. I was told that their policy is to launch an investigation when such issues as mine arise. This means that while they investigate, you do not get your money refunded. I placed several calls to FedEx in an attempt to find some information, their answer was that they had never received the item from ShopNBC. Of course no one at Shop NBC would accept this information, because they were conducting an investigation. I was told over the course of approximately 3 weeks, that my item was left by a door, and would be over-nighted to me. It did sound ridiculous, and it indeed was, perhaps the customer service reps get bored and enjoy playing with people.

I went to the corporate office and dealt with a person named Sean, he assured me a week ago that my money would be refunded without a problem, and apologized for my inconvenience. That very afternoon, I received a call from Anifa. She has a strong foreign accent and is difficult to understand, she told me that an investigation had to take place before my money could be refunded. Sean obviously did not give me the correct information. Anifa said she would call me by last Tuesday, no call, haven't heard from her at all. Today I reached Sean once again, and he told me that my money has been refunded to my account and I wasn't charged for delivery. How could I be charged if I never received the item!? In reality, I don't believe Sean, my feeling is that these people will say whatever it takes to get you off the phone. There is no 'customer service'. Anifa actually told me that the reps can't give you much information, or help you that much. Amazing!

Here's my advice: do not make any purchases through ShopNBC, they are in actuality scam artists, this 'investigation' nonsense is a way to take advantage of whoever does not fight to get their money returned. People are busy and engaging in this day after day is difficult, the people that work for this company do nothing to help the customers, the very reason why they are employed. There are no managers, supervisors, no one to offer you the help you need! I never received the floor lamp that I paid for, and I never received a refund. I will continue to call. As of right now, all I can say is, does anyone really want to go through this? It's not worth my time and trouble, nor anyone else's. ShopNBC should be put out of business, they are a scam!

I ordered an item total came to 37.73. shipping on it involved UPS and the postal service. Ordered on Sept 10, 2010 and received notice that it was shipped on Sept 11. By Sept. 16, it was supposedly delivered to the post office but as of today 9/24/2010, I have not received. Shopnbc is going to make me wait an additional 5-7 business days for a refund while they perform an "investigation". I order a lot online and I have never dealt with a company that hold your money hostage while they try to figure out what happened. Sean from the Presidents office call because of a BBB report that I had filed and basically was unhelpful (1-800-747-4178).

I am currently unemployed. Bills are paid up and this certainly isn't breaking me but shopnbc is not the most helpful. I will not order from Shopnbc again - ever.

Shop NBC's shipping rates are outrageous and God forbid, you have to return something if you choose to use their return label and get it back to them. I had to pay $6.00 shipping to get a package to me with a ring in a bubble-type envelope. It weighed virtually nothing and went via US Postal Service. To return it, I used their return label and it cost me $8.00! A total of 14.00 just to get their crummy product in my home then return it when I was not happy with it. Their programming and selling approach means that I very seldom tune in and have ordered only a few times. Now I've learned my lesson and I'll never order from them again. This is especially true after reading some of the complaints on this valuable website.

I purchased several Suzanne Somers items in July and ShopNBC had a special deal. Instead of paying the full amount at once, they would charge 2 separate months without charging interest by using the Value Pay System and signing up for the ShopNBC credit card. I signed up for both. When I received the first statement, they added a $1.99 monthly maintenance fee so I wrote the credit card company a letter stating that after my full payment was received, I wanted the account closed. I already have many credit cards that don't charge monthly maintenance fees and I will only use them. I then paid the full amount which included the Value Pay amounts for both the first and second months.

Last week, I started receiving telephone calls from ShopNBC stating they could not bill the second month of Value Pays because the credit card company had closed my account. How could they close an account with a credit balance? I told them I had already paid the full amount and they needed to contact their credit card company to collect it. They refused to communicate with them and insisted I will do it, because they are separate entities. I then wrote a second letter documenting the sales transactions, the fact it had been paid in full, requesting that they let ShopNBC collect the full amount I paid. ShopNBC has been calling me almost every hour of every day now for a week. I refuse to speak to a company that harasses a customer for resolution when all they have to do is communicate with their credit card company. The credit card says ShopNBC and the phone number I was given for the credit card company is the same number used by ShopNBC.

I even contacted the ShopNBC Customer Service department by email and they refuse to communicate with their own credit or billing department. The facts are that the credit card company has received a letter from me and a phone call from me requesting to open the account with the credit balance so that ShopNBC can collect the amount for the second month of Value Pays. If only the Customer Service Department, Billing/Credit Department and their own Credit Card Department would communicate with each other, I wouldn't have to be harassed for a payment that I already made. I am done with ShopNBC and I will spread the word about how they treat customers! I am completely stressed out from phone harassment almost every hour of every day for the past week. I refuse to pay them using another credit card as they are requesting because I already paid the full amount on their own credit card!

I have a 65" Mitsubishi TV bought it new October 5, 2007. It came with a 3 year extended warranty. I paid like $300.00 dollars for this extended warranty, guess what the lamp went out this morning. ShopNBC.com told me the lamp was not under warranty and that if their service man came out and just the lamp was all that was wrong they would charge me service call plus mileage. I live about 8o miles from Oklahoma City, Oklahoma. So what good is the extended warranty?

I ordered a very expensive Invicta watch with diamonds in rose gold. I should have know when it had been "reduced" by over $300 that something was up with that watch. Exactly 31 days after I purchased it, I was wearing it and it literally fell off my wrist into about 10 pieces. Can you imagine? I was simply sitting in a chair and the watch just fell off my wrist! I e-mailed ShopNBC immediately and their response was that since the 30 days were expired, I would have to contact the Invicta company. Well, I never had my money back which I guess tells as much about Invicta as it does ShopNBC.

Warning: Unless you don't care how much money you waste, don't shop at ShopNBC. HSN and QVC will stand by their claims so shop there! The whole experience cost me around $900 but the lesson I learned was priceless!

I have called this ShopNBC customer service on several occasions and have been insulted and treated very poorly. They like to hide their shady practices until you have a problem. Here's a list of things they do that I had to learn the hard way.

Fact: The "30-day Return Policy" starts as soon as the item ships so this is not really 30 days, is it? Fact: If you return something for any other reason besides damaged/defective, they make you ship it back yourself and deduct your original shipping off your return amount.

Fact: If you return due to damage/defective, they still make you ship it back yourself no matter how heavy it is, then have you send a copy of your receipt to them to get a reimbursement, but here's the catch, for no more than the original shipping amount. i.e. if the original shipping was $4.99, and you pay $15 to send it back, you still only get reimbursed $4.99, penalizing the customer for receiving a defective or damaged item. Fact: If you purchase a vendor Item (item # starts with a U- or V- W-) it's a much bigger hassle to return because it's not shipped from their warehouse, it's drop shipped from a vendor, and many times the vendor doesn't accept it back. Fact: If you purchase an "auto delivery" item and send it back, this does not cancel future shipments, and the representatives do not tell you this.

Fact: They're "add and save" shipping promo only applies if additional items are purchased on the same order at the same time, and again, they do not tell you this. Fact: They're the biggest watch seller, Invicta has the most horrible customer service on earth, they keep you on hold for hours, make you pay approximately $40 to send a watch back for repair with their fake 5-year warranty, and they say it will take 6-8 weeks. Mine took 14 and once I finally got a hold of a nasty representative with them, they told me this is a normal timeframe. Fact: When you send in something for an exchange, they always process it as a return.

Fact: When you ask for a supervisor, the nasty representatives say it's not an issue for a supervisor, patronizing the customer, after demanding one, they put you on hold for 5 minutes, come back and explain again why they can't get you to a supervisor. After demanding a 2nd time, they come back after another hold and explain again that a supervisor is not available. They don't want to talk to customers and will do anything to get you off the phone and forget about your complaint. Bottom Line: any retailer is better than ShopNBC. You are better off going anywhere else, do not allow this company to take your money and insult you in the process. The American consumer is smarter than they expect and we deserve better than they are willing to offer! Loss of money, loss of time, loss of sanity due to shopping with ShopNBC. Save your money and shop with a more reputable company.

I bought couple of Diamond Pendant back on December 2007 and one of them the Diamond was missing. I called NBC and they said it was over 30 days and I didn't have insurance. So they won't fix it for me. The pendant is only one month and I just where it 2nd time and it broke already. Since then I never buy anything from shop NBC again.

This company never refunds the shipping. If you have to return an item for any reason and if you want to make an exchange, they charge shipping again. Now, this is over-kill because their rates are already costly. Well, they try to force you to keep the item or you can return it without having shipping refunded or exchange it and pay another shipping charge.

I purchased an Astar 32" LCD HDTV in April 2007. The company is now out of business. Conveniently, for ShopNBC, the first in a series of repair issues surfaced after their 30-day return policy. I had purchased an extended warranty when I bought the TV, so I thought I was safe. The TV was "repaired" three times in the last three years. Each time I called to request repair, I was told there was no paperwork on my purchase. I complied with a request to fax all the information I had. I did this three times; once, I was given the wrong fax number and spent more than three hours trying to get the correct number. Then, I was told I'd be contacted in two days.

I was fed up so I called ShopNBC who basically told me, "Too bad, you're stuck because we only sell the TV, we don't repair them." In other words, ShopNBC is off the hook for liability; the repair company has or doesn't keep previous repair paperwork, and once the item is out of warranty, too bad. ShopNBC should honor the original agreement and, when it sells a lemon, it should compensate the buyer.

A TV is supposed to last more than three years. However, this TV was defective from the very beginning--just not within the 30-day limit ShopNBC imposes on its customers. After chatting with the ShopNBC floor supervisor, who basically listened to my complaints but offered nothing more than the original service rep who kept repeating the 30-day policy, I informed ShopNBC that I would never purchase another item from them, and I would tell everyone I knew of my experience with the company and their insensitivity to their customers. I leave this complaint as a warning to others who might consider a purchase through ShopNBC--please save yourself hours of aggravation--do not buy from ShopNBC.

I ordered #** Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. I received my order, and the box was empty. There was no watch or watch bands, only the case. It was an empty yellow case with only Styrofoam inside. Since it was after 11:30 pm when I got home and opened the package, I e-mailed customer service, and the following morning, I called customer service. I was told by the telephone rep that UPS would make three attempts to pick up from my home; after the first day came and went and no UPS, I e-mailed ShopNBC to ask about it, and they responded saying UPS will not pick up from my house, but I would have to ship it. It cost me $14.27 plus my time to return it via UPS.

The next step required was to fax a copy of the shipping receipt to ShopNBC. The e-mail also stated the following: "that only up to $13 will be reimbursed for return shipping; I have to allow up to 15 business days from the date I sent my package back to ShopNBC for my return to be processed. Once processed, the return credit will be issued back to my original method of payment, and I will be sent an email confirming the refund amount and date issued."

And just today, 4/19/2010, I received a Claim Investigation Request Form that I must complete, have notarized which will cost me more money, and mail back to them with a copy of my original receipt. Then they will investigate; upon completion, if it is a satisfactory outcome, I will receive my money! As of this date, I have received no money from them. I have only paid out to them and other services in an attempt to get my money. They should have had quality control in place before that package was sent out. Why do I, as the customer, have to be the one who has to waste more time and money to get my original money refunded? And they apologize for any inconvenience! I understand errors happen; however, this has been terrible customer service. Payment was immediately taken from my account, and I'm still waiting for my refund. I am out the item, the cost of the item, protection plan, shipping to my home, shipping to ShopNBC, notary services, fax service, and time. I am angry! Let me say, this was my first and last time ordering from ShopNBC.

Note that the telephone reps were nice; I did request that today's rep, Jackie, forward my complaint to management, and I expressed that I hope my phone call was recorded!

Received a glass panel that arrived poorly packaged and the glass was shattered. The shards of glass were so dangerous. I couldn't repack and send back. So I'm out the $30. My complaint is, I wrote a poor review on their website about the product and they have never posted it. It makes you wonder if they only post good reviews, fooling consumers into buying products they shouldn't waste their money on, or at least know the risk.

I order 2 items on 1/20/2010, I received one of the items but not the other. I checked the tracking information and the item was delivered to the wrong address. No fault of mine. I immediately called Shop NBC and was told they would send me a Claim Form via my email. Well, I never received the form and to date still do not have my money or my item. I finally received the claim form in the mail and they want me to have it notarized! This was not my fault and I'm not going to run around looking for a notary to notarized this form. It is frustrating and I will never order from them again.

I purchased a 50 inch DLP TV in Oct 2008 with an addition 2yr ext warranty from ShopNBC TV. During the advertisement, it was stated that the warranty would cover everything after the 1 yr manufacturer warranty expired, but on my very first service call today, I was told by Norman E. serviceman that the ShopNBC warranty dept said that part was not covered. ShopNBC lied when they sold the ext warranty over the TV. The host did not state certain parts such as the lamp light was not covered. A consumer can only take their word of the warranty when purchasing items by TV.

I had to pay $150.00 to get my TV repaired after I have already given ShopNBC a $169.00 extra for an ext. warranty. What a lie and false advertisement this company is getting away with on the American public. I also spoke with Samsung about their product and all they could say was that they sale ext. warranty that the consumer can purchase and lamp last according to the usage of the TV. Please tell me if you purchase a TV for over $1,300, should you be able to watch it for more than 2.5 years?

ShopNBC delivered molded product to me. The product consisted of a feather-bed set, product # G13388 and linen set, product # G13495, which was not 700 thread count (more 250-300 thread count) as advertised on ShopNBC. ShopNBC confirmed responsibility for UPS charges to pick up the product. Four weeks later, I am still waiting for UPS to pick up the package from my house. Each of the four weeks I contacted a ShopNBC representative who apologized for the previous representative.

Also, the representative confirmed no records in their system regarding my request for return merchandise.

I contacted Shop NBC today and was informed UPS made an attempt today to pick up the merchandise. After four weeks? This is not effective business operations. I had no knowledge of UPS attempting to pick up the merchandise today. Also, I cannot be reimbursed until ShopNBC receives the merchandise. Numerous complaints on the internet are similar in nature to my complaint. Why does ShopNBC continue to exemplify incompetence in its representation to assist customers effectively?

On or about January 21, 2010, I ordered item J28840 along with another item and my credit card was charged a total of $61.92. On or about January 25, 2010, the second item was refunded back to my credit card. Subsequent phone calls regarding item J28840 indicated that the item was shipped on or about 1/25/10 via USPS. To date, this item has not been received nor has a credit been reflected to my card. This address is in a secure residential area and mailbox theft has not been a problem. It is requested that records be checked and the item either shipped or refunded.

According to ShopNBC, it is too bad, I got ill and was in the hospital over 100 days and missed a $30.00 payment on a mattress pad. The bill for $70.00 was sent to a collection agency, after being discharged, I found out about it and paid the bill, and made many more purchases using flex payments. Suddenly 6 months later, they said I could not use flex pay anymore and despite not missing any payments, they closed my buying privileges. So I had to pay for anything up front in cash, which I did. Now, about 4 months after that, my husband tried to log into his acct to no avail. We kept getting the runaround for 3 days, saying it was our computer.

On day 3 some lady told me they had removed his email address and blocked it because I had missed a payment a year ago, even though they had record that I paid the bill. They told me to tell him to get a new email address. Why should we get a new email address and why should he be blocked for shopping, he has never missed a payment? They lie to their customers and act as judge, jury, and hangman. He did nothing and does not want to get a new email address to please them, this sounds like dictatorship.

I have recently did research on ShopNBC and to my horror found out a lot of bad stuff, about their credit dept and customer service center. I'm still making a coupe of flex pays on a few items, but can't even log on to see how much I still owe. This Nazi-like company does not care about the consumer, repeat customers, or their reputation. Buyers beware and read up on some of ShopNBC's policies, like their return or refund policy. They make you get documents legalized by a notary and won't even refund if you never got the item. These people need some lawyers sicked on them, and a class action suit initiated ASAP, plus you can find the same items for less elsewhere. Look before you leap.

ShopNBC keeps advertising Waterford that is not made in Ireland as made in Ireland. Several of their items are made in Slovenia. Most recently, I received item K34764 - Waterford Crystal Clara 7" Vase. It is still advertised on their website as made in Ireland, but it is not. It is made in Slovenia and the workmanship was lousy. The crystal was blurry in spots and mine had two small, but visible air bubbles in the glass. The misrepresentation of several products as "Made in Ireland" remains on their web site.

This is the second order that I got and was misled this way. There is almost no collectible or heirloom value in Waterford Crystal that is not Made in Ireland. Waterford is the name of an Irish town for goodness sake. Anyhow, you can buy Slovenian crystal, very cheaply just about anywhere these days. So paying more than $50 for a vase or bowl made in Slovenia (no matter what the label) has no intrinsic value over the long term. It's a bad investment. So far, I have a $156 pair of candle sticks that have a real value of about $50 bucks. Waited too long to send those back, so I'm stuck with them. I shipped other Waterford items back so I'm out $16 bucks for shipping.

On 1-15-10, I placed an order with ShopNBC for 3 items totaling over 350$. After waiting for almost 3 weeks, I checked the order status and found that while ShopNBC considered the order "closed", UPS had never received any of the items for delivery. I then called ShopNBC and was told that the matter would be checked out, and that if the items had never left the possession of ShopNBC, my credit card would be immediately refunded. I was a little irritated that all 3 items in question were now sold out, but as that was not the fault of any individual I could specify, I let it go.

7 days later, the status of my order had not changed, and I called ShopNBC CS dept back only to be told that I was supposed to fill out "claim forms". After which, my "claim would be submitted for consideration" of a refund! I was further told that it would take 7-10 days to e-mail me the form and another 7-10 days for them to process the "claim". How is it that an order that never left their warehouse, and was never received by UPS for delivery must now be "claimed" by me as lost?

Why am I being charged over $350 plus interest for what will take a minimum of 2 billing cycles to fix (and I'm not holding my breath on that timeframe)? ShopNBC acknowledges that these items never left their possession, but they insist that they must follow the aforementioned "procedures". Furthermore, the supervisor I spoke to, Valerie was rude and condescending. Just remember if you decide to do business with ShopNBC. I am not "special", therefore I believe what happened to me must be at least a somewhat routine occurrence. Hopefully, this situation will be resolved eventually. But knowing how poorly this company handles problems, I will not take a chance with them again.

My first ShopNBC purchase ever was this very expensive yet exceptional value Ferragamo watch in January 2010, with a retail value of $5000, and the best Internet price of $2999. ShopNBC had a great price at $1499. But a week before I have to return the watch within the 30-day policy (never worn), I found the exact same watch on worldofwatches.com for $1,124 with free shipping.

So I called ShopNBC this morning and asked them to price match. They refused even with very clear proof that they were being undersold. Back goes the watch to ShopNBC, and I will never purchase anything ever again from ShopNBC. Plus. I'll be sure to blog, Facebook and warn consumers by spreading the word about their lack of price match policy. Everyone in America today (even now Walmart, for pete's sake) will at least price match for 30 days. Except ShopNBC.

In late November, I ordered 5 jewelry items, received them, and looked them over and returned them all in the same box on the same day I got them. I only got credit for the return of 1 of the five items and promptly began calling customer service as to why this happened. I spoke to Cheryl who said she would file a claim. That was on December 17, 2009. I was told and could also see that the order had been marked cancelled for all 5 items, as if they had never been sent out from the warehouse and that they would investigate why and get back to me in 7 to 10 days.

I waited...nothing. On the December 27, 2009, I called again and spoke to Jake who said he had to put in an inquiry, because nothing had been processed and would call me back in 5 to7 days. I waited...nothing. I called again on January 11, 2010 and spoke to Shelly who said she would send an e-mail inquiry and that would take 3 to 5 days for a response. I waited...nothing.

I called again on January 14, 2010 and got Christie who said she would send an e-mail inquiry. And since I am now irate and am also still being charged monthly EasyPay payments for 2 items I don't have, I demanded a supervisor and was told she would call me back. One did call me back and wanted to know how much the box weighed from the return mailing receipt (which I have no idea where it is 8 weeks later) and said to me they are blaming me, insinuating that I did not return the items.

I am incensed! This is not a small amount of money, and I am not a thief. Boxes and returns should be logged in at their warehouse with packing slips, etc., and I have had enough of this foolishness. I want the money that I am owed returned to my account ASAP please.

On December 25, 2009, I ordered a Mitsubishi television 60-inch and a TV stand at shop NBC with order number ** for $1,499 with 5 value pay of $299.80 a month with $100 rebate. On the order status, it was shipped on December 29, delivery date of 1/4/10. I was told that somebody will be calling me 3 days prior to delivery. Nobody called. I was excited with the TV so I called Shop NBC on 12/29/09 to ask about the delivery and when to expect the TV. A representative from Shop NBC told me YRC representative is supposed to call me. If I don't receive any call until December 31/09, I should give them a call, and that's exactly what I did. I called customer service of Shop NBC. I was told that it's still in transit at the time so they want me to contact YRC at 1-800-610-6500 and ask for Katy for my delivery day and time.

On 1/04/10, I called Katy for date and time of delivery. She scheduled me for 1/5/10 between 10:00 am - 2:00pm and also, she gave their number in Benicia, CA, 707-745-3781. I cancelled my other appointments to be home for the delivery. I waited and waited! Nobody showed up until finally, I can't wait any longer because it was 2:30 pm already, I called YRC in Benicia, CA at 707-745-3781 and talked to Anthony. I gave him the tracking number of my TV which is **. He was shocked and told me they don't have it in their terminal and that it was in Santa Rosa, CA. Anthony told me that he will get in touch with Santa Rosa Terminal and he will call me back as soon as he finds out what happened.

I waited for a while, no call from YRC Benicia Terminal. I could not sit around; I had to call Anthony back. He told me that Santa Rosa terminal sent it to Tracy terminal that Anthony will go there that night of 1/5/10 to pick up our shipment so he can get it to us on 1/6/10 and that he will call me first thing in the morning between 7:00 am - 8:00 am.

Again, no call from Anthony, so I had to call him again myself. Shockingly, he told me that they could not find our shipment. that they will file a claim for a lost shipment. I tried to be understanding with this matter, and he explained that this happens and sometimes, it will just show up after a few days. I actually called Anthony from YRC numerous times on 1/5/10. He apologized about what happened with our TV and he has people searching for our shipment and that if they find it, he will call me right away. Yesterday, 1/6/10, I called Anthony again for updates. Still, nothing! I am very frustrated and stressed with the whole situation, I had to quit for the day.

Today, 1/7/10, I called YRC again. I was told by Labella, I think that's her name, that they have searched both terminals and they found nothing. The lady advised me to call Shop NBC again to ask for replacement. She said things like this happen. Shop NBC normally files a claim with YRC, and they should be able to replace our Item. So, I called Shop NBC customer service at 877-283-9286 and explained to them what happened. The representative put me on hold so she can talk to a specialist. I was expecting that she will be able to help me with my situation. Back on line, she told me that they have to wait for 15 days for the claim to be filed. I asked her for consideration and asked her, how come we have to suffer in this situation when it wasn't our fault, and if we can get this resolved sooner. She had to put me on hold again so she can talk to the specialist one more time. While I was waiting, I'm thinking to myself, finally, I think they'll be able to help me. When she got back to me on the line, these are her exact words, "The specialist said it will take 15 to 30 days for the claim to process." I said, "What?" How come it ended up being worse than the first decision? Rather than helping me to solve the problem sooner, it made it worse. I could not believe it. Then she asked me while the claim is being processed if I just want her to place another order. While talking, she checked their system and said, "Oh, it's out of stock," and she cannot place an order for it. Frustrated and much stressed again, I had to say thank you and bye.

A few minutes later, I went online because I did not believe what she said that it's out of stock. I went online and went to the ordering process. Just what I was expecting, "Item Available". Such a liar! On top of that, I got home at around 8:20 pm. Guess what's on Shop NBC, advertising the 60-inch Mitsubishi 1080P DLP HDTV. So how can she say that it's out of stock! Please help me. Shop NBC is not doing anything about this matter. They were even offering me $20 rebate for my next purchase. I told them I am not asking for anything! All I want is the television and the TV stand that I ordered. The problem is supposed to be between Shop NBC and YRC Shipping. I should get my items. Why do I have to suffer as a consumer?

Shop NBC was selling the Sensa Weight Loss product. In August, 2009, I purchased a "two months sample kit". I wanted to try this product. I did not sign up for automatic delivery. Through their mistake, they kept sending me the product, and I kept calling and telling them I didn't want it. Each customer service rep told me they would stop the automated delivery, but the product kept coming, and I kept returning it. Finally, I received an email that I ordered the product on December 26th (I didn't), and it was going to be shipped. I immediately called Shop NBC, and explained everything.

The first rep was a male, and he told me they had many "glitches" in their ordering system, and the mistake was theirs, but he would stop the shipment. When I got another email, I called again, in between, I sent emails. The emails from Shop NBC were rude, and no help to me. The next rep was rude on the phone, and I then asked to speak to a manager or supervisor, so I could get a prepaid mailing label, to send the shipment back. They said no, I would have to pay for the shipment back myself.

I made several requests, both by email and phone, to have a supervisor call me. All of my requests were ignored. This company needs to be investigated. They are out of hand. Here I am, stuck with the product I have been trying to stop the shipment of for months. In addition, the product I returned was not credited to my Shop NBC account. How can they be so deceitful and rude? They ignore customer's requests, and just do what they want. Each shipment is approximately $73.00. It is not cheap. They owe me approximately $373.00 in uncredited returns, and how can I get my refund? By the way, the product is worthless, and a hoax. Please do not shop with this company. They are not trustworthy. The consequences are loss of money, unable to get any customer respect or satisfaction, and I was also unable to stop these product shipments.

On 12/06/09, I purchased the Invicta Men's Subaqua Noma III Ocean Quest Watch w/ Interchangeable Strap & Bracelet Set. The host said it was easy to change the straps and to carefully put in the pins. I put all straps on except the leather strap and when I started to put the leather strap on, it was difficult to put on and started screwing it in and it stripped. I turned it counterclockwise till I felt the click then turned it to clockwise and it somehow stripped. Okay, so I called customer service on 12/13/09 and explained what happened to the cs agent. She said, "Okay, fine; you can send it back and return it. I then asked her if I purchase another one if they would credit me back on the returned item and she said yes, I could do that. I said, "Are you sure, because I can't afford to have 2 same watches?" She replied yes and so I purchased the second watch.

I sent it back on 12/14/09 USPS $18.90 shipping. ShopNBC received my return on 12/18/09, and I received the new watch 12/17/09. Then I called ShopNBC to find out what's going on with my return on or around 12/19th and on the 22nd. They did some research and said they would e-mail the warehouse in Bowling Green and it should show up shortly. So on 12/31/09 a FedEx guy shows up at my door and I'm wondering why a package was here and it was from ShopNBC. I opened it and it was the watch I sent back and I was shocked.

I called cs and asked why it was returned to me and they said some scratches etc., and they could not override the warehouse decision etc. If the watch is defective and other people are having same problem and on my new watch, I can't even use the leather strap because it won't screw in properly and will strip the threads, then the product is not as stated. Go to ShopNBC and go through the reviews of this watch. So I am a little unhappy at this because now I paid approximately $790 + $18.90 shipping and I cannot afford to throw $18.90 to ship back only to get it returned to me. When you get a new watch that you're excited about, you want to wear it and it has a tiny scratch from wearing it. I believe I got ** and now I have 2 watches of the same color, make and I am out $420.00. If you buy a product from ShopNBC, be cautious of their return department.

I purchased a men's Jacques Lemans watch from Shop NBC. My husband tried on the watch upon receipt and did not like it. I returned the watch to Shop NBC exactly as I received it - in mint condition with whatever tags were on it. I spent $12 returning this watch. Weeks later, I received the watch back from SWI saying it was scratched and the security tag was missing so watch could not be returned for refund. I called SWI and Shop NBC to tell them the watch was never worn, there are no scratches on the watch at all, and whatever tag watch came with, was returned with watch. Numerous calls were made to SWI (vender) and Shop NBC.

No one wants to take any responsibility for giving me my money back. SWI (Swiss Watch International), the vender said they have a picture of the watch with scratches all over it. I have the watch in person - there is not one scratch on the watch. This smells like a total scam. They do not want to refund my money and made up this story to keep from accepting this watch back. I have made numerous calls, to be disconnected or hung up on. Shop NBC - who is representing them and selling these watches says they have nothing to do with this. I think both companies are a total scam.

I think you are awful not shipping to military. You have lost my business. You are discriminating. I might could see it if they are out of the country.

I purchased a watch for my wife on Oct. 4th, 2009, for her Birthday. Within about 10 days the charge was made to our credit card. The watch, according to the tracking report, was processed and shipped out on 10/17/09. She was to receive it by at least 10/27/09. By 11/5/09, a 'lost' merchandise form was completed and mailed back on 11/06/09. On 11/7/09, the watch was received. On 11/04/09, ShopNBC ordered a new watch for her. On 11/9/09, the second watch was received.

On 11/10/09, a new shipping label was attached to the unopen '2nd' watch and returned to the shipping dept in Bowling Green, KY. According to the post office, they should have received it within 2-3 days. Of course, I now have 2 watches charged to my credit card and it is 11/30/09. The shipping dept has no record of my return.

This is all a lot of tomfoolery. Makes you wonder whose on 1st and whose on 2nd. In the meantime, I am still being charged interest for two watches and have no idea when the 2nd charge will be removed. Very disappointing. No, I wont be doing business with ShopNBC anytime soon. Still being charged for two watches and interest on my credit card.

some time later i received a call telling me that SWI had refused to accept the return claiming that i had used it. false, false, false. now i'm stuck with an exspensive watch that sits in a drawer. i will never watch shop nbc again and i will tell anyone that asks to do the same. watchless in Mi. i knew that it would be hard to make the payments. but to have to make the payments and not have the item to use its twice as difficult.

They haven't accepted my Legitimate requests & keep on asking me to claim the Eagle. I also advised them to place the Eagle, back with their Auction & they continue to not agree with any of my requests. Would you contact ShopNBC & tell them I am correct in my ways of dealing with them, & they, because of their rules, need to accept what I have said.

i purchase a 51,inch vivitek tv from shop nbc. i was to get back $200.00 rebate. i never receive it despite refaxing the papers they ask me for. i even spoke to a representitive who tole me they got the papers.

the big problem now is the tv is not working. i replace the bulb. it work for few months then stop. i call a tv repair shop. they cant find parts for this tv. i spend 1589.00 for this tv that only last for 2years. cant get part for this tv.

i cant get in touch with vivitek. shop nbc will not help. please help me. i cant just throw away $1589.00 like that. its not right.

I orderd a computer from ShopNBC with the promise of a rebate. I filled out all the papers, but as of yet no rebate. It was to be $125.00

I have been shopping at ShopNBC for many years. They have had my credit card for years. During this economic downturn my husband paid off our credit card and cancelled it. Aparently I had one easy payment left on my account and they called regarding the closed credit card account. My remaining balance was %31 and I offered a money order, check, or would take cash to their nearest office.

They refused and said I needed to open a new credit card to pay off the $31. They said the only thing left for them to do was send us to a collection agency.

My husband and I retired with 35 years each in customer service. We thought we had heard about everything until this. We said go ahead, file. Many of our friends that also shop NBC are now shopping elsewhere. Damaged Credit Report

a rebate that is coming in the weeks ahead. I asked them to cancel the rebate, but so far no success. waiting for a credit in the amount of$219.

I called the phone number to order a T.V ..Shortly there after I called ,3 hours later to cancell.The cancellation dated 3-24-09 .They claimed that they delivered the Tv and I refused delivery. This is not so..They have collected $100.00 for shipping. Help. Nbc claim that attempted delivery on 4-17-09. Yellow freight called prior to delivery and I told them that I cancelled the tv on 3 24-09. One month later ?

I ordered a framed painting for my mother for her birthday from ShopNBC. I chose express shipping and was told on their website that it would arrive on September 15th (I ordered it on September 11th). The painting did not arrive until September 18th - after paying $21.99 extra for 2nd day air shipping. When I contacted their customer service to complain, Lindsey told me that nothing could be done about it and I must have misunderstood the shipping.

I then asked to speak to her supervisor at which time she told me that this is not a supervisor's matter. What nerve! I insisted on speaking with her supervisor and a Kendra got on the phone. She was immeidately nasty and informed me that the "invoice date" (which is different from the order date) was September 16th and therefore it did ship 2nd day air. I informed her that I was holding the invoice in my hand and the "invoice date" she was referring to was September 13th.

I don't think she even heard me because she kept on talking over me. She insisted over and over again that the invoice date was September 16th - do they really think someone is that stupid? I'm holding the invoice in my hand! It should have been here on the 15th as was stated - I paid $21.99 for Express Shipping when there was nothing Express about it. Extremely disappointed and would never order from them again. I spent $21.99 on shipping for 2nd day air when it took 5 days to get to me according to when the "invoice date" was.

Purchased a 50" RCA LCD Model #M50WH185 from ShopNBC /w a 2 Yr extended warranty which starts after the one manufacture warranty expires. The TV is still under warranty, but ShopNBC extended warranty does not cover bulbs. I was watching TV when I heard a large popping noise and my TV went black. The sound is there, but no picture. The TV was purchased 2 yrs ago. The bulb cost $216.00 not including the $110.00 service charge. Question: What good is an extended warranty when it does not cover certain parts?

I purchased a camcorder from shop nbc on television it was a Vado make in eden prarie minn.I have been tacking and it was refused twice. nbc told me to contact the maker because it needed repair and when i called them they hung up on me. I had the products for a few months and it was costly with the one year protection plan. the camcorder would not hold the charge and i sent it back to eden parie, minn the company is VADO Internet Explorer won't let me sumit my claim

I called and ordered a TV. Two hours later, I changed my mind so I called back and cancelled the order. I was told that I cannot cancel as the order already went through. But when the warehouse calls for delivery, I can cancel. The warehouse did call and I told her that I had cancelled. She said, "That's okay." Now N.B.C. said that it was shipped, and I had refused delivery. No one came to this door. I am being billed $119.00 for delivery. There is no invoice and no tracking number. I ordered last March 23, 2009 and I cancelled on the same day. I thought that one had three days to change his/her mind. They never delivered.

Because of miscommunication between two different branches of Shop NBC, my husband did not know he still owned $13. He was told MORE THAN ONCE he had no balance. We did eventually pay the balance, but my complaint is the harassment of phone calls made my ROCHELLE, DERICK, and others. Up to four messages a day on my answering machine, constant threats of collection. For $13.

I would not want to have their miserable jobs at an obvious miserable organization. I understand SHOP NBC must be losing money these days, but you harass the customer that owes $13. I am warning you mo mattered how tempted you are late at night while surfing the channels to not order from these guys. They are unprofessional, unorganized, and down right mean. This was my first time ordering from them and MY LAST!!!!!

I bought a Digital Camera from Shop NBC via phone on March 3,2009 aparently it was send but I never received the camera, when I called Shop NBC to report missing camera they said they were going to turn my case to investigation department. and for me to ask around if somebody received maybe some neighbors, etc, etc. I asked and no one seems to know something about my camera. I have no Idea if it was UPS or Other company who supposetly delvered my camera.

I have not received any facts that will show Shop NBC investigate my case, I Have not see which company, who delivered, etc. They took cost of the camera same day I bought the camera more than $200.00. taken from credit card.Shop NBC send a note stating that in order to get refund I was to do a notary note withing 45 days of receiving note which I received on april 7,2009. Letter form Shop NBC is dated 4/2/09.

I send request information on May 06,2009. and their response dated 5/15/2009. was ; They have reviwed my claim and they regret to inform that my claim is being denied based on the fact that I did not send the claim in the 30 day time limit. Prior note said 45 days? Shop NBC repeated they investigate the claim, but again, I have no clue as what they did. I never receive the Digital Camera, I would like to have my money refund.

I purchased a 57" Mitsubishi Tv in Nov 2007 from Shop NBC and purchased extended sevice warranty to cover for 2 more years that would cover "everything". Picture tube went out at 1 year and 4 months but come to find out that is not covered under warranty - it turns out that the tube is a general wear item and is expected to burn out every year or so and that any consumer should be able to just pull the back off the tv and replace it. If this is the case dont buy from ShopNBC, dont buy Mitsubishi, and especially dont buy the $300 2 year warranty that doesnt cover the one thing that will probably go out.

1. It cost me $300 to replace picture tube 2. Purchased warranty that doesnt cover anything. I paid $300 for warranty thru Shop NBC when I purchased TV. 3. Shop Nbc sales people lied about warranty coverage when they sold it to me ( I would not have bought if picture tube was not covered) 4.Shop NBC could care less about their customers satisfaction. 5.Shop NBC has lost customers. #1 -Me and everyone I know or come into contact with

On May 2, 2009 at approximately 1:00 AM, I was watching shop NBC at which time the Invicta watch described above was portrayed on the screen for approximately 10-15 minutes. The watch on display had a face black in color and was the only one shown on the screen during the presentation. During the broadcast, at no time was it mentioned that this same watch was available with a face white in color. In addition, there was only one item number at the bottom of the screen for this item which was J-177091. I decided to purchase the item and did so via telephone using number. At no time during placing the order was I asked if I would like it in the black or white face. At this time, this was irrelevant because I was under the impression that the item I was ordering was the black face watch as it was the only one mentioned and displayed during the broadcast and only 1 item number existed with no indication of any other options. However, on May 2, 2009 at approximately 10:00 AM I learned that I was deceived by your company and that no persons cared enough or were competent enough to correct my order. The details of that statement are as follows:

On May 2, 2009 at 10 AM, I visited the shopnbc website for the purpose of viewing the watch I just purchased on the previous evening. I was excited and wanted to see it again. I typed in the item number J-1770901 and was shocked when what appeared to be a different watch appeared on the screen. I then noticed it was in fact the same watch, but with a face white in color. I did not like it at all. I was confused and began to scroll through the other watches on the screen. I was more shocked when the watch I ordered appeared on the screen but with a different item number, J-177092. I immediately called the 800 number back and was hoping to hear that the watch I ordered was the black face one. I was upset when I was told I had in fact ordered the white face watch.

On May 2, 2009 at 10:45 AM, I called customer relations at 800 and spoke with Tina. I once again explained the situation to Tina who answered me with the same statement as the previous shop NBC employee, being there is nothing we can do for you. Tina also told me that it is too late in the process to change the order. My blood was boiling at this point because we all know that between 1 AM and 10:45 AM on the same date, no persons have put that package on a truck for delivery yet! But worst of all, I am being forced to receive an item which I did not order! I was shown a black face watch and am now being sent a white face watch!

I feel deceived by your company and now very angry at the way I was treated. I have never heard of an order which couldnt be cancelled or switched for the correct item within a reasonable amount of time, especially when the item shown and spoken about is not what was sold to me! Tina stated that I could wait for Fed-X to come and refuse the package, as if I have nothing else to do during the work week but wait for the truck to turn the package away! I was also told that I could purchase the black one right now also and that when the white one arrives, I can send it back. Wow, thats a really bright idea! I have so much money lying around that I could just charge another watch to my credit card!! I guess my time isnt important either in that I am expected to take the package back to a Fed-X location and pay shipping charges on top of it all to send it back!!

As you can see by my record, I am a new customer at shop NBC and have already purchased two (2) watches in a 7 day period for a total of $200.00 dollars from your company. I am an avid watch collector and was excited to learn of your company and give you my business which would have continued very frequently and for a long time to come. However, I want to make it very clear that as the result of this incident, I will no longer purchase any items from your company now or in the future! I went from being excited to very angry in only a weeks time. How can I ever trust to purchase another item when that shown to me on T.V does not correspond with the item number which I would be receiving?? If the situation was resolved easily with customer service switching my item number or any other action which wouldnt have involved inconveniencing me or making me feel helpless or foolish, I would have been happy and continued using your service. After all, mistakes do happen. Though what matters is how we fix the problem and your company doesnt seem to really care once the order is taken and the credit card is charged.

Next time I decide to treat myself for my hard work, I will resort to the good old fashion way of shopping and visit a store but for any brand other than Invicta!

On April 18,2009, I placed an order for an Invicta watch that was to be a birthday gift. I received an e-mail stating that the watch would be delivered by April 28, 2009. When the watch did not arrive, I checked the status of the order on line as recomended by the e-mail I received informing me of the expected arrival date of my order. When I checked my order it had been cancelled.

I contacted customer service by phone and was told that the order was cancelled because someone at my address had caused ShopNBC a loss. It was not me. The customer service supervisor stated that even though I was not the person that caused the loss, ShopNBC had the right to cancel the order because of my address and for no other reason. Initially the money was taken out of my bank account and I had received the e-mail stating that the order would arrive. At no time was I notified that the order was cancelled, nor was I contacted to see who I was or how long I had been at this address.

I had ordered two necklaces previously and received those with no problem other than the fact that one of the necklaces came with an extender that I paid for but never received. At that time I had contacted customer service multiple times over a year with no response, except an automatically generated e-mail that stated that my e-mail was being reviewed. I also spoke to a customer service representative who told me the extender was being sent, yet it never arrived.

I no longer want the watch, nor do I ever want to deal with ShopNBC again. I just want to let people know how poorly this situation was handled.

I purchased an Invicta watch from ShopNBC in late September of 2008 as an engagement present for my fiance. I purchased the watch from ShopNBC because I assumed that given the name of the company, there would be some sort of integrity to how the company conducted their business and with which vendors they conducted the business with. Had I checked the BBB website before making the purchase, I would have never purchased the product.

Invicta has had the watch since January. I've been told that they cannot fix it becuase they don't have the parts. They cannot replace it because they don't have any more in stock, because they sell all of their watches to ShopNBC. They also offered to replace the brand new watch that I purchased from ShopNBC with "refurbished" watches. In the event that I do want an update on my case, I have to hold for 45 minutes at a time approximately 3 times because my call keeps getting dropped. When I am told, that I'll get a call back, no one ever calls. And for the week of April 13th, the entire company closed. What kind of legitimate company is that?

I am literraly at my wits end with both of your companys. If I do not receive a reply in regards to how we are going to fix this situation, I will file a complaint with the Better Business Bureau, the attorney general and contact all sorts of local and national news media, so that everyone in America can be aware of how ShopNBC is being run and with whom they conduct business with.

At this point, all I would like is a refund of my money.

I took a week to do research about shopNBC (shopNothingButCrooks) for a computer. Spoke to customer service (3xs) prior to purchase, specifically re: complaint that shopNBC charges your card THEN does credit check. 1 ShopNBC CSR (Woman) said its not a credit check per se, we only check to see if you have enough $ in your bank acct. and you wont be denied as long as there is $ in the acct. WRONG, they took a payment via Visa 1st, then cancelled my order later (via an email you cant reply to stating "we are unable to process your order."

call 800-852-5711 [recording only, you cant leave a message]). This was after two reps (1 male and 1 female) stated the computer is being shipped on April 30th. Huh? Now my $ is held up until the auth is released? The Credit dept. stated they wont release the auth unless my bank contacts ShopNBC...Huh?Poor Business. Is there a benefit in charging/keeping customers$? Can they actually report they have more customers then they do to vendors? or does it initially run their on screen totals up for an item so people run to the phones to buy it?

Is there a secret accual of interest multiplied by #of cust.? Either way, shopNothingButCrooks (shopNBC) is a Shady business. They could have disclosed the details of their ValuePay policies instead of playing word and other games (...not telling customers about the credit check) when I asked them via phone and email before I became a dissatisfied non-customer. Sad. Im better off, I can purchase the computer in total but, what if I had purchased a shady product from a shady company? Lesson Learned: 1 complaint is enough to STAY AWAY!

DO NOT USE SHOPNBC UNDER ANY CIRCUMSTANCES. I purchased a small camera from them which worked for less than 2 minutes. When the bill for $105 came in I payed $70 on the it hoping to rectify the situation as we went along. Meanwhile I went ahead and purchased a $1400 tv from them. The tv was lost in transit.

I called them to let them know. I also to them to cancel the order. I then purchased another tv locally. I continued to get bills for varying amounts and no one there could tell me what bill was for what. Every time I called it was a different person and nothing was getting done on the account. I couldn't tell what amount was for what and neither could they. They kept telling me not to pay on the account as they would take care of it. Meanwhile the account is turned over to the credit bureau and my credit is ruined for $35 for the camera that did not work. They refused to work with me to correct the situation. SHOPPERS BEWARE.

On Thursday, 4/9/09 at approx 6PM as I was watching SHOPNBC I saw an ad for an HP computer. I was interested in this item as it allowed 6 easypays to be taken from my credit card each month. I watched the show for about 30 minutes and decided to order the computer. I called and placed my order. Shortly after placing my order decided to purchase a second HP computer for my son's birthday so I called a second time, held for a while and then placed my order. Both orders were placed with a live customer service representative. I received a confirmation email as well.

Today, noticed the money for both computers ($200) had been placed on hold from my checking account. This afternoon, I received an email from SHOPNBC that they would not be processing my order because they ran a credit check and decided not to send the merchandise based on the credit check. I called the number in the email and spoke with someone in the credit department. I explained that During the approximate hour I watched their programming,there was NEVER a mention of a credit check and that when I called TWICE to place both orders, also no mention of a credit check. I know my credit---I would not have placed the orders if I knew it was subject to credit approval.

My complaint is that I was not told there would be a credit check therefore, did not AUTHORIZE one. I'm offended that they would just check credit without my authority. I never provided my social security number or my date of birth. I expressed my anger that this was done with the CSR who said she would advise a manager. I'm sure it will go no further than her. In checking online, I see this is common practice with SHOPNBC. Although not a huge deal, I'm upset that they can just check credit without any type of authorzation from a customer.

I ordered a laptop from ShopNBC on April 1st, 2009. I opted for Flexpay. ShopNBC took the first payment of $260.49 out of my account. Then they send me a email stating that my order had been canceled. I paid with a debit card. I'm calling them and my debit card comapany to see which one has my refund. I have gotten the run-around. I have repeatedly called ShopNBC to ask them to refund me my money. They claim they have, but yet it's not showing up on my account as returned. I am still calling ShopNBC as I type.

It's now April 9th, 8 days after I placed my order, and I STILL do not have my refund back.

We purchase 2 Protron TV's 32in end of 2006 well the power panel blew in Dec. 2008. That should not be. When I contaced SNBC they did not want anything to do with it. I asked how to get in touch with Protron and they aid they do not know. I called a repair man in and he can't get parts for them. They catch on fire they smoke and SNBC does not care and Protron is not answering these people and I cannot contact them. I need help.

I returned a ring and they say they have not received it. They still owe me $140.00 . I have written two letters to them to ask for details pertaining to my order. They refuse to acknowledge me. If they would send me the tracking number to my return label I could track the package and we could rectify this. They refuse to do this!

They are threatening to turn me over to a collection company.

I called to purchase a notebook from them on easy pay and they said i could apply for their credit card, i said no because i did not want them running my credit, then i come to find out they ran my credit anyway for the easy pay. I have purchased several large ticket items from QVC and they have never run my credit. ShopNBC has the worst customer service i have seen in a while. I'm glad i found out about them early on. I will never buy anthing from them EVER and will make sure anyone i talk to knows not to give them business as well.

Was told ShopNBC not responsible, and Protron said same. No one would repair set, nor were parts available.

ShopNBC knowingly sold and promoted a shoddy product and there was no recourse for repair or refund.

Basically, the $1200+ I paid to ShopNBC is lost, as the company disavows any responsibility for this item that they touted on their TV shopping network.

Expensive lesson.

I ordered a Convert a Couch manufactured by Handy Living in Jan.2009. The price was close to 500.00. It Looked so good I thought I was getting a great deal for the money. WRONG! This item is garbage for the price. The springs are cheap, and there's hardly any stuffing in seating or back pillows. BUYER BEWARE. I've seen much better for half the price in most dept. stores and you don't have to put it together yourself either. Expensive lesson.

I ordered a 32 Protron Television from ShopNBC on their payment plan of 5 payments of $150 over the next 5 months. I was told during the advertisement that a mail-in rebate for $150 would be sent to me with my purchase, but it was not. I contacted ShopNBC several times about the rebate not being sent and they assured me it would be. After several phone calls about the rebate, I was told the time for sending in the rebate had expired and that I know needed to contact the manufacturer in order to see if I could still get the rebate.

Well after the 4th payment was collected by ShopNBC, I cancelled my credit card. Once they tried to collect the payment from the card I gave and they could not, I received numerous calls from ShopNBC about the last payment. I informed them I did not intend on paying the last payment, since I never received the rebate they promised. They then threatened to send my remaining balance to collections, which would jeopardize my credit, so reluctantly, I paid the remaining $150. I felt like I had nothing to fight with, and forced to make payments ShopNBC advertised that I would not have to make!! They had all the tools and laws to force me to make the payment (threats of sending me to collections) and I had nothing to force them to honor their advertised agreement. Where is the tool of leverage for me against this corporation??!

I bought a tv in 2003 and when I opened the box the tv was cracked. I tried for several weeks to no avail. I was out of 999.00 with no remedy!!!!!

I bought a 65 tv in Jan of 2008. I applied for the credit card this day so I could pay off the tv in One year no interest. They had a problem this day I was on the phone with a 3 way of 2 people one from shopnbc and one from your credit depart. It took 2 hours on the phone. I bought the tv pay off one year on no interest one year. I have made payments the next month which was feb 2008. I paid off the account on 12/10/08 for 1503.07. I already paid 700.00 during the year. I am now being charged the interest. This should not be going on.

In Jan 2008 when I ordered they had a hard time putting the tv on the new charge. They had to put 3 different ones on for some reason. It was the only way it would take. I was told that I was in for the one year and if paid off than no interest added. You guys are messing up my credit. I have called 4 times now Kelly, Sarah (2) and now Amy Jason I am very upset with shopnbc I paid this off for the promotional purchase and still being charged the interest that was deferred no pay. Please check into my account from the beginning.

I am very disappointed in shopnbc I would watch you before qvc. I hope to hear from someone before I contact the better business bureau about this whole situation with my charge.I have been told not to pay by Amy until this is resolved, but you keep charging me late fees and more interest since Jan 2009. HELP Please Correct this

ShopNBC sells but then does nothing to correct problems. I recently ordered a watch with a rubber strap from ShopNBC. The first day that I wore it, I developed a skin allergy. I did not know until I researched that you can have a skin reaction to rubber. I returned the watch and have called six times to try and get them to refund the watch as it was returned two days after I received it, well within the 30 days return time.

All of a sudden, they say I have to track my own watch return with Swiss Watch International which is one of their vendors. I repeatedly told them that I purchased the watch from THEM, not their vendor. They said they could do nothing without a tracking number yet they do not suggest that you pay the extra money to ship back that way. Using their pre-printed label returned this watch to the vendor, not ShopNBC. They had no warnings on the product with respect to potential rubber allergies, yet the Web is full of information about these allergies.

Since they refuse to refund the money and will do nothing to contact the vendor to fix this problem, I am out $100 and had severe hives as a result of the watch. You would think that they would care enough to fix this issue, not tell me there is nothing they can do, it would have made a difference. I told the Customer Service manager that I would call the FDA and she said, go ahead, that's your right as a customer. What an approach to customer service. You are crazy if you buy anything from ShopNBC. They also sell Pearlfection products which have a required warning for residents of California that they may contain lead! What next?

I place one order back on 11/07/08, i used the flex plan paid of 4 payment,they never advised me the will going to run my credit 4 times (one for each pymt) next. i waited almost a month for my item, than i call them asking why was taking so long to deliver. after i recieve it i returned back to them. to this point i'm still waithing for them to credit my money back to my credit card. they should be remove from the marketting. i had been talking to so many csa for the pass 3 months and still waiting for my money to be replace. THEY ARE A BIG JOKE ALRIGHT. SO BE VERY AWARE OF SHPNBC FRAUDS. A VERY UNSATIFIED CUSTOMER 02/05/09

I was refused a rebate of $100. on a 40 Sony LCD TV. After contacting SHOPNBC and no help, I promptly canceled my account them and filed a complante with Dish Network. I'M MAD AND I'M NOT GOING TO TAKE IT ANYMORE! SHOPNBC REBATES ARE A SHAM.

I bought an Avion 32 flatscreen tv in 2005 and it went on fire in my home this week. Shop NBC won't put out a disclaimer for all those other customers who bought this tv or a recall on the product and they have no forwarding number for the company who made the tv.

I have been lured into making purchases by false advertisement. I have purchase jewelry and other items advertised as being designer, made in Italy or N.Y. and when the item arrived a tag Made in China or Hong Kong was affixed. Also gold is widely advertised as being Artform when in reality is is electroform. Full disclosure is not made about gold chains being hollow. Also, slow on refunding returns.

Large amounts of money spent on postage to return items sold under fraudulent advertising, additional interest rates on outstanding money, lost use of jewelry because of breakage or damage because it was hollow and fagile. Diamonds and other stones advertised as being of higher quality than they are.

I bought a Acer 15.4 w/web cam on 11/22/08 from ShopNBC(BIG MISTAKE), opened at christmas and set it up but the joke was on me the software MEGA BUNDLE II that was to come installed wasn't installed no recovery disk from Acer either, after numberous phone calls to Acer and ShopNBC passing the buck to each other I finally received the MEGA BUNDLE II from ShopNBC. However there was no license key to activate the software and web site on the disk was for more software to purchase, now why would I want to buy anything else from these yoyo's when they didn't sent me what they were selling on TV????

So once again I start calling on 1/13/09 with numberous calls between Acer & ShopNBC, I spoke with a supervisor named Jennifer at ShopNBC who was to get back and guess what she didn't not surprising is it. Well I start calling again on 1/20/09 left detailed message for Jennifer on her voice mail and guess what she didn't call once again not surprising. Therfore I called again on 1/21/09 and can you imagine Jennifer wasn't available.

Bottom line is SHOPNBC is the biggest joke, poor customer service and management. I have wasted more time making calls for a purchase that was falsely advertised. Know I'm hoping between this and contacting the corporate office and NBC since it is there name being used I will get what I'd payed for or return it. In closing buyer beware of ShopNBC you don't always get what they are selling.

BUYER BEWARE!! SHOP NBC- I purchased a Serta mattress set for $895 over the phone on 5 easy pays of $179 on Jan.3, 2009. I have yet to receive the bed, but they charged me the WHOLE amount on Jan. 14th and I incurred $190 from my bank to cover the overdrafts for their $700 overcharge. To rectify it, they want to CHARGE my account again, $179 before they will refund the $700 and place it on 5 payments.

From reading the other complaints, I have no idea when they will credit my account. They refuse to rectify the mistake incurred by THEIR employee and refund my overdraft fees. If you want to deal with a reputable company, DO NOT PURCHASE FROM SHOPNBC. I am personally making fliers to place in my vehicles windows to ban purchasing from ShopNBC. If it saves just 1 person the grief I and the other thousands of customers have incurred, it will be worth the window space. It will also be placed on my websites.

$700 overcharge, blemish on my credit history, $190 in overdraft fees, embarrassment at my bank trying to explain this mess.

I placed an order via Amazon.com for a product (2 sets) purchased on January 7,2009. The order from Amazon.com verified merchandise was available for shipping. Received the Amazon.com email confirmation and then advised that delivery estimate would be between January 28 - February 5, 2009. On Jan 13, my credit card was charged for the full order amount (379.99). I immediately contacted Amazon.com (via email) and was advised I needed to contact ShopNBC.

I contacted ShopNBC and the man I spoke to (he would not give his name) told me I must deal with Amazon.com as I ordered via Amazon. Again contacted Amazon.com, the peson did help, said that 1/2 of order had been shipped, the balance should be received by Feb 5th latest. I protested the charge against my card, at least the 2nd half not shipped (the first 1/2 did arrive lat night). Was told that as the order was being processed by another merchant (not Amazon.com) I could not get the balance of charged reversed (credited) until shipment.

This really burns me, it is unfair. Having dealt with Amazon.com a number of times before - always satisfactory, I do not place the blame on Amazon.com - they were following instructions from ShopNBC that the order had been shipped (when only 1/2 of it was shipped). The Amazon.com person could view the shipped portion and told me that if I had not received the balance by Feb 5th, contact them and they would credit my account for the unshipped portion.

I have the option to call the credit card company and have them remove the charge, but I need the second half. I can assure everyone that I will NEVER order anything again from ShopNBC or through a 3rd party such as Amazon.com if I can see it is coming from ShopNBC. Tom

Purchased extended warranty for a treadmill. Called on 12/19/08 to report problem with equipment. Was told to call in two days a local repair company. As of today 1/14/09 I have yet to see a repair person and cannot get Shop NBC to honor the warranty that if not satisfy they will refund the money. I have tried to speak with various customer supervisor and all they do is read a message with I understand your frustration but.... I explained to them that my husband suffers from back problems and this equipment is essential for his health, Shop NBC answer is I understand your frustration. I would like to file an official complaint but our Atty General office is toothless. Shop NBC should not be in business.

I paid $769.96 for the readmill plus 6% tax and shipping. I also paid $69.99 for the extended warranty.

Consumers BEWARE of ShopNBC. unfortunately I did not read Consumer Affair complaints before ordering from ShopNBC. I experienced same situation as others and I think there should be a class action lawsuit against ShopNBC so that will not happen to others.

I ordered a necklace and received a ring instead. I called them to notify and ask them to ship the necklace right away. I was told the necklace was out of stock so I canceled the order and ask them to refund my credit card. They said they can't refund the money until they get the ring return to them. So I did and they got the ring back and still they did not give me the refund back. They said there's a wait because of the holiday, should take 15 days for the credit to process.

This is an unfair practice. They should not charge the customer for the item they never shipped. If they did they should credit the customer back right away, not 15 days from received of the return plus 2 week before that. They have the money for over 3o days. They took the money and making interest on it for as long as they can without delivering the products. The customer service reps and the VP claimed it's the company policy. This is unfair to the consumers, some attorney should look in to this and file a class action lawsuit.

On 12/10/2008, I placed an order with ShopNBC for an 18K Gold Artform Domed Scroll Ring pursuant to the company's advertised get your item by Christmas guarantee. As of 12/30/08, despite ShopNBC's lure of guaranteed delivery and the extra S & H charges I paid to have the item express shipped, I have yet to receive the ring. On 12/30/08, Customer Service Manager, Laura E., acknowledged that I have not received my purchase because the shipping dep't failed to ship to the exact address listed on my order. Ms. E. further advised that she is the one that handles the Consumer Affairs complaints and the only way she would authorize the item be re-shipped to the correct address, provided in the original transaction, is if I paid for the item and the shipping fees again.

In other words, every time ShopNBC mislabels an order, the company temporarily doubles their money and gets a 1 month loan to use the customer's funds, arbitrarily and as they see fit. Such a policy not only encourages willful abuse but promotes unfair treatment as between similarly situated customers. Where some customers have this item delivered and shipped for $300, the same service will cost me $600.

Nowhere does ShopNBC give notice to the customer of such abusive consumer practices. In fact, the company uses its good standing with Consumer Affairs to assure the customer that her money will be honestly used. But ShopNBC's mouthpiece to consumers, such as CS Manager, Laura E., who are hired to handle ShopNBC's Consumer Affairs complaints internally, laugh and treat the organization as impotent while using the BBB's accreditation as an instrument for their fraud. Please help me compel ShopNBC to deliver the ring I purchased and have since paid for in full.

I purchased two lap top computers on October 25 which were submitted to the company on 11/8/2008 with the understanding stated to me by the sales representative that the return policy for these was extended until 1/31/2009. I have tired getting a ROM number which is needed to return these only to find that they are telling me that the return dates for these are 30 days from the day of purchase.

They have an extended holiday policy that returns are good until 1/31/2009. There is no mention of this return policy being limited to certain purchases. Also at no time when advertising these items on their live shows, do they state that there is a different policy for electronics. When I purchased these two products I was specifically told by the person who took my call that the extended policy was in effect. Thank You.

I do not think I am being treated fairly as far as what they stated about returning these items. They should have stated that the policy was not for electronics which they did not.

A few weeks before Christmas, I ordered four beauty makeup kits for my sisters Christmas gifts It was 170.00, charged to my credit card, about 2 weeks later I recieved a box with nothing that I had ordered They sent me four boxes of perfume, I was very upset due to the fact it was so close to Christmas how was I going to get the correct merchandise that I ordered. I called and spoke to a few different telemarket type people before they connected me with a so called manager, they told me that they could not send out the correct products until I ship back what they sent me!

They wanted to charge me another 170.00 to ship out another try, they charged my credit card and never sent me what I ordered, they refused to make it right, I will never shop with them again, I have bought from QVC before and they would resolve any error right away. I still dont have what I ordered They charged me, and they want me to pay shipping twice? Am I in the Twilight Zone Hello, what happened to customer service especially since it was their error. Please beware of this company.

Well I have still not recieved what I ordered and have been chargedm, also they want me to ship back their mistake at my expense.

Shopnbc in Dec. 2008 stopped my account and put me with a collection agency to retrieve a 3rd payment installment on a product I never received back in Dec.2003. This of course is very fuzzy to me after shopping all this time and paying in a timely fashion, I'm in shock. They said that I stopped the 3rd payment and they wanted it.I said if you say I stated I didn't receive the product then you owe me 2 payments back.

When I asked them to refresh my memory AFTER 6 years they said, It was gold 18inches so it must be a necklace. I said are you sure. I don't know if this is a joke or a scam.They wanted a credit card number of mine to get the 3rd payment. AFTER I thought things over I told the collection agency they are not getting my card number or anything for a product I never received AND what took every one so long to STOP my account and let me know this issue. This is so bazaar. I want the CEO of shopnbc to hear about this.

This is awful to do to people. I was a good customer to them. This is crazy,and now I'm in collections. I pay my bills in a timely fashion and now I have this blemish on my name. I know I'm in the right. 6 years later for a product never received they shut me down and put me in collections... please help me. They call my cell which I will be disconnecting, and my home harrassing me daily.

I bought a leather jacket that was stiff and felt more like plastic. I sent it back just a few days after I returned it. Now I am being charged for their shipping cost to me. I had to pay to ship it back, so in essence I paid shipping twice. Other TV shopping sites do not operate this way. I think that if a product is not as described then the buyer should not be responsible for the shipping fee. A call to customer service did not resolve the problem. I buy very few products from them, but it seems when I do there is always some problem and they are not very cooperative.

None, I will pay the $9.99 shipping charges, but I can't see myself buying from them in the future.

On 12/30/2006, I purchased two Protron LCD TV's item # V37810 from ShopNBC for $1749.93 plus $99.99 shipping. One was a 42 and the other a 20. I owned the TV's for about three months before putting them in service due to a remodel going on at home. The 42 went out (could not turn on or off) within the first month of use and the 20 within the first 6 months. I called ShopNBC and they would not do anything about it whatsoever. Needless to say, I am VERY upset and want my money back like everyone else. PLEASE HELP!.

I have experienced a total loss of $1749.93 plus $99.99 shipping for two useless TV's.

I purchased a diamond baguette ring on 6/21/2008(item #I8088) at $873.30. On 12/13/2008 the ring was shown at $549.80. That evening I spoke with a floor supervisor that advised no adjustment would be made, nor could the ring be returned & that a Manager would contact me in 2-3 business days. A Manager did contact me, & advised the same. ShopNBC lists their price at $1299. & retail price over $1800. They also claim the appraised value of the ring at $2750. In todays economic times I feel this a terrible injustice. An adjustment should be made. Please help me with this. Thankyou

I was out $324. That certainly is a huge difference in what they claim the the ring is worth.

I bought a Avion HD TV for $1,349.98 on July 27, 2005. The TV was junk from the onset. I had numberous problems which were never addressed by either Shopnbc or Avion. I was informed by a comcast Tech. that the TV wasn't even true HD. I developed blue lines running vertical through the picture. When I called shopnbc and requested a working phone number for Avion, I was informed that they were in bankruptcy. I was not so politely informed by email to take it to a TV repair shop. I would caution anybody buying electronics from them to beware.

I'm basically out $1,349.98.

On Sun Dec 14th I saw that ShopNBC had a pink ACER Aspire One on sale for 479.00 (after $100 mail in rebate). I had already purchased a white one from HSN for $499 a week prior. Seeing that my daughter's favorite color is pink, we decided to order it! While ordering I was told my order would arrive on 12/23, which was key to me placing the order in the first place. I received an email on 12/14 thanking me for the order & I called on 12/16 to inquire about a tracking number and was told by the system that it would arrive by 12/28. I asked to speak with a rep and was told that the system always gave 2 weeks for electronics, but was promised it was "shipping either today or tomorrow". Mind you, the $180 was ALREADY taken out of my account ON 12/15/08!

After not receiving a shipping confirmation notice via email on the 17th I called to inquire-- TODAY 12/18/08. At first I was told by a rep, "Yes you should receive your order by the 23rd!" But she couldn't provide a tracking number. Very confused because my card was already charged for the first payment, I then asked to speak with a supervisor. After being placed on hold for 5 minutes, I spoke with a "supervisor" named Nathaniel who told me that my order was in fact CANCELED on 12/17/08! Huh??? Canceled, by who??? His answer, "Well, with your 'past history' we can't offer you the 6 value pays at this time... Are you kidding me? With what past history??? I've NEVER had a problem ordering with you before, how is this possible and why wasn't I notified??? He couldn't answer that, but he did say that they wrote me a letter! But you take my money???

THANKS so MUCH TO THE HOME SHOPPING NETWORK (HSN) for being up front, HONEST and HASSEL FREE!! I placed my order with HSN on 12/9, they charged my account on 12/10 and I recieved the Acer on 12/16/08!!

Thanks for NOTHING ValueVision Media Inc, /ShopNBC! No wonder you suffered a net loss of $20.8 million in the third quarter!!!

I bought a Invicta watch in August 2008. I have been making payments of a schedule payment plan. I am getting phone calls and letters stating that I am deliquent in my payments. They are now charging me late payments fees. I have contacted them by phone with the information that I have made the payment, that I am looking at my bank statement. They said that I would have to go to my bank and get a letter fromn tehm to clear this up. I am wondering why I have to do the footwork for the company itself making a mistake on its end. This is messing up my credit score, and Shop NBC is not willing to help in a way, shape, or form. I told them I would send the watch back, and they could refund my money. they said they would only mail it back to me. i am flabbergasted and do not know what to do.

I tried to purchase a TV from Shop NBC. I signed up for the value pay. They charged my account. Refunded the charge about a week later and canceled the TV. It then tried to cancel the DVD player, which I had been charged the first value pay for I sent the following to them and three days later go the attached reply. We are very sorry for any discrepancy with the cancellation of your 60 Mitsubishi television. Your order had to be cancelled by our Credit Department. We regret that Customer Service does not have any additional information regarding the cancellation.

I had to call on the TV. The representative would not wait for my account information and she set up a new account for me. She got my telephone number wrong and my name wrong. I checked to see if the item had been ordered on December 2, 2008 and was told that it had. On December 5, 2008, I logged on line and found the TV item number-order number had been canceled. When I called I was told that it was canceled and given no reason why it was.

When I tried to order it on value pay I was told I could not. This is after I order and paid for a computer on value pay about 2 years ago and was charged for the first value pay for the DVD. Of course I did it on line not talking to someone who could not get the information correct. I then logged on line to cancel the DVD and it was no longer on my account. This was charged to me and will be refused and I expect my shipping to be refunded. I am currently in western Alaska and [their] customer [service] is closed during our normal business hours.

When they advertise & or take your order, they do not disclose the non-return policy. It is first stated on the bottom of the email receipt that they send after the purchase is finished. They should let the consumer know their cancellation policy befor the fact, not after.

I will never do business with Shopnbc again because of their deceptive business practices. Every potential customer of Shopnbc should see this complaint.

Nearly 10 years ago, I purchased a platinum and 18kt gold bracelet from ValueVision. I purchased it at from an on-line platinum jewelry show. The show had a statement from the Platinum Council--I think that's the official name of it--explaining the qualities of platinum and how to be an informed purchaser of this metal jewelry. I also purchased two pairs of earrings, and a necklace chain. This was over a period of a year, but the total spent was close to $2,000 for everything. I used my ValueVision credit card which I stopped using 7 years ago.

The problem I have came to light last week when I took the bracelet into an appraiser of gold and platinum and he informed me that the platinum of the bracelet was probably plated in platinum. It had failed his test for solid platinum. It was magnetic and real platinum isn't. He believes it is actually made of a base metal like nickel.

He told me if the bracelet had been authentic, he could have given me close to a thousand dollars for it's contents. I don't know what to do because I purchased this from ValueVision which is no longer the company on air. Also, I cannot find the receipt, but I did use their credit card to purchase it. What should I do?

during an informmercial I was attracted to the extras that came with the purchase of a Serta mattress. 5 easy payments, the delivery company would set up delivery, move an existing bed or dispose an old bed. I was so excited about how easy this would be. During the call to purchase the "king" mattress and box set, I also purchased a "king" sheet set. I was going to be able to get my bed, have it set up, put my sheets on, throw a blanket over it and off to slumber land I would go. During the purchase transaction, I did agree and understood there would be a $200.00 return fee if I chose not to keep the mattress set, the whole time thinking, ok, $200 isn't so bad if I find the product is not what I expected. The next several days, the anticipation grew. My new sheets came in the mail and I knew my bed was soon to follow. Well, upon opening my sheets, I notice, I was sent "Queen" size.

This isn't going to work, I ordered a King bed. I contacted ShopNBC and found out, I will need to send them back, at my cost. By this point, I am starting to worry on how the rest of this transaction will go. The next day, I get home and the delivery company has called, they have my bed and they want to set up a time to deliver. I call back first thing on Monday morning and find that the delivery company will only come, Monday through Friday 8:00 - 5:00. This time is impossible for me, I work during that time and I cannot accomodate those hours. I live away from family and I do not know my neighbors well enough to inconvenience them with the move of an old bed and delivery and set up of another. I asked the moving company what my options were and they told me the only other option I had was to send the bed back.

Upon contacting customer service with ShopNBC, I find out that due to my negligence of not asking the appropriate questions during my purchase transaction, I am now going to have to pay $200.00 to have the mattress set shipped back to ShopNBC due to a restocking fee. The hours of the delivery company was never mentioned by the CS rep that took my order. Nor did I ask, I assumed this would be a transaction that was going to accomodate the consumer. ShopNBC assumes the consumer would realize most businesses run 8:00 to 5:00 Monday through Friday. (This is what I was told by their manager)

What I thought was an effort to accomodate the consumer has come back and cost me $200.00 because "I" did not ask about the delivery times prior to allowing ShopNBC to process this order. ShopNBC is sending me a return shipping label for the sheets, and they are charging me $200.00 for the return of a mattress set that never entered my home due to my work schedule not fitting there delivery times. My advice to anyone out there, ask every possible question prior to purchasing, don't assume anything!!!! Personally, I will never interact with ShopNBC again, I have learned, research companies and have all your ducks in a row. My lesson was a costly one. It's really ironic, I just learned their address is "Shady" Oak road !!!

I called Shop NBC to get a price adjustement on a product after the product went on sale. The customer service represenative-Katie was rude and unhelpfull. She stated the time frame to get a price adjustment was 15 days and it had been 20 days. I asked to speak with the supervisor and the supervisor would not help me as well. I will never shop their again.

I purchased a Zenith DLP 56 television on the date above along with a 2 year extended protection plan ( warranty ) for $149.99. First I will say this is not the first problem Ive had with this television. Any other warranty issues were handled without problems via the Zenith warranty time period of 1 year.

On 9/25/2008 I called the ShopNBC customer service line because I again was having problems. SINCE THE MANUFACTURERS WARRANTY HAD EXPIRED I CALLED FOR MY EXTENDED WARRANTY THROUGH SHOPNBC. I reported the problem and the individual gave me a claim number, SET UP AN APPOINTMENT and said that he would have Craig electronics call me to verify the appointment. Graig did contact me and over the next 2 weeks continuously came up with excuses and missed appointments to look at the television.

Now I think I understand why, he knew what was coming.

After the 2nd missed appointment I again called ShopNBC and complained about Craigs. I told ShopNBC that Zenith had used a company named Vision Electronics for other warranty repairs and they seemed to be fairly good. ShopNBC contacted Vision and Vision indeed came out in a few days, checked the television and said they thought it was the bulb had gone bad. They took the bulb to their service location and 2 days later called me back and said the bulb was indeed bad and was not covered under the extended warranty. Cost is $325.00 for the bulb and labor. What?

I discussed with Vision and they sent me to some after market warranty company. I had no idea I was being run through one of these fly by night warranty companies by ShopNBC, they never divulged this to me. I spoke with the company and very quickly the gentleman asked where I bought the television. He then immediately transferred me to the ShopNBC folks. THEY SAID SORRY BUT NOT COVERED THATS OUR POLICY. TOUGH TO BAD BYE

I told ShopNBC I bought a 2 year extended warranty that covered the entire television. THEY TOLD ME NO NOT COVERED UNDER THIS PLAN. Here's one scenario they used, it's like changing the oil on your car, the bulb is the same thing. So, Vision has my bulb, has made a service call, I have no television. SHOPnbc is telling me Im resposible for Visions billing. THEY SENT THEM OUT! This has been going on for a month now and nothing has been resolved. I have several email correspondence between myself and ShopNBC.

The point is here, I was told that the television was covered for 2 additional years. Nothing, Nothing was ever sent to me regarding this warranty, or that it was being run through a third party company. I was under the impression ShopNBC was carrying the warranty and that everything on the television was covered.

The Zenith DLP is still down. It's been a month. Vision wants $325.00 to repair it. I finally broke down and purchased a new television at a cost of $2500.00. The aggravation and time I've spent on the phone and email with this company is countless. I'm writing to for some help here. ShopNBC is deceptive and misleading. They never disclosed anything to me about what is and what is not covered.

I purchased a ceramic divers watch, which when received the band was smaller than advertised. I took the watch to Jeweler to have the clasp enlarged when the jeweler pushed out the pin the clasp fell apart. I have been waiting since June 12 2008 for the replacement. Repeated calls when I can get someone to answer I only get the part will arrive in 2 weeks.

It has now been over 4 months. I can not afford to pay $300.00 for a watch that I can not wear. I have lost $300.00 due to purchasing an item that was defective.

I have spent 20 minutes trying to find a place on your web site to cancel the emails from Shop NBC which I have been receiving. I have bought many items from you and by and large have been happy with most of them. However, now my email box is occupied by about 40% of email offers from Shop NBC. PLEASE CANCEL MY SUBSCRIPTION TO YOUR EMAILS.

I purchased an Invicta Watch of Shop NBC for $99 for my son who is leaving for Iraq soon. The watch arrived the crystal was broken. I was so mad I threw the watch out. I emailed the compnay and the shipper. They could care less. I even emailed Invicta no response.

I am ashamed to even tell my son about the watch. Just be careful when you buy products off these people.

In 2005 I purchase a 32 Protron TV off Shop NBC. with a two year extended warrenty. Last week the AC power adapter failed . As a result I have a useless $1000.00 TV sitting in my living room. I contacted the manufacture of the TV, only to get a recorded message saying they were in bankruptcy and could be of no service too me or anyone else who purchased a Protron TV.

I contacted Shop NBC and they said they were not responsible for my problem, and essentially told me that it was the venders responsibility and they said sorry and goodby. I have searched thru the intrnet trying to find another AC adapter, with no luck!. What I did find was hundreds of other people in the same boat.

I am retired and I am disabled. I have a non working television which cost me 1300.00 with tax and the extended warranty. It took me two years too pay for the TV. Now I have only a radio to listen too. At my age of 74 and disabled, this is a major disappointment too me

Bought a protron tv in 05 and it went bad in less than 2 years. I have no more warrenty and no one can help me with a new part from shop nbc or protron. Protron has gone bankrupt because they cant or wont fix the problem.

I dont have much money and i spent all I had on a TV they said was great for years to come.

I purchased a SONY VAIO computer package from SHOPNBC. all of the items that came as a part of the package was not compatible with the new windows vista progrma that was pre-installed on the computer. It was my understanding that this was a brand new computer and not a refurbished item. I immediately called SHOPNBC when I realised that the hardware sold in the package was not compatible. I was promised that a return number and label would be sent out immediately. I nevere received this number/label to return.

I called a few weeks after to follow up and was told that the items were placed in the mail. After a few monoths I realised that SHOPNBC was not going to send me any information on how to return the merchandise. Thus I resigned to the fact that the hardware were useless. A $100.00 rebate was also promoted at the time wic I submitted, never receivd that either.

I lost time and money. Computer often blacks out and shut down itself as a result I've lost several hours worth of work and important information. I would like to be compensated....

i purchased a croton watch with a limited warranty from SHOPNBC. the watch band detached from the face and fell off my hand after the 3rd wear . uopon contacting SHOPNBC i was advised to contact croton watches as they are the manufacturers and holds the warranty. the watch was sent back to croton watches for repair on or around July 2nd. The watch was returend aproximately 4 weeks later in 4 peices. The initial area where it broke apart and 1 other area.

i contacted croton immediately and after approximately 6 tries i finally got to speak with a manager and promised to send out a paid postage envelope for me to return the watch. It has been 3 weeks since and i keep calling daily to hear the same rhetoric every daysome one will look into the matter as soon as possible. i called SHOPNBC again in august 2008 to inform them of the situation with croton watches as i did purchase the watch from them and not croton. i was unable to come to some resolution as to how and when my watch will be replaced as i think that this watch was defected.

I paid a lot of money for an expensive watch product is defective and cannot be worn as it keeps falling apart. even after it was returned for repair it was returend in 4 peices. i would like croton watches and shop nbc to replace this product for a new watch. i only need the same watch. I think SHOPNBC should refrain from selling croton products if they continue to fall short on their warranty and repair service

i purchased a croton watch with a limited warranty from SHOPNBC. the watch band detached from the face and fell off my hand after the 3rd wear . uopon contacting SHOPNBC i was advised to contact croton watches as they are the manufacturers and holds the warranty. the watch was sent back to croton watches for repair on or around July 2nd.

The watch was returend aproximately 4 weeks later in 4 peices. The initial area where it broke apart and 1 other area. i contacted croton immediately and after approximately 6 tries i finally got to speak with a V. M. who identified himself as a manager and promised to send out a paid postage envelope for me to return the watch.

It has been 3 weeks since and i keep calling daily to hear the same rhetoric every daysome one will look into the matter as soon as possible. this company does not answer and follow up with customers in a timely manner. THEY ALSO CAHSED MY CHECK OF $ CHARGE FOR REPAIR. WATCH WAS NOT REPAIRED

I paid a lot of money for an expensive watch product is defective and cannot be worn as it keeps falling apart. even after it was returned for repair it was returend in 4 peices. i would like croton watches to replace this product for a new watch. i only need the same watch.

I bought an Acer laptop computer that was advertised as having 2GB of RAM, when infact, it only has 1024MB of RAM. I called them when I received it and they assured me that it had 2GB and gave me some mumbo jumbo. I said okay but later called the Acer support center and asked them about it and they assured me it was built with only 1GB, not 2. I called ShopNBC and told them I was extremely upset about this discrepancy and they apologized, but the only thing they offered to do was give me a store credit for $30.00. I told them the only reason I bought this computer was because of the 2GB of RAM they advertized, but they said there was nothing they could do. I told them to keep their store credit and I would never trust their operation or buy anything from them again. I feel cheated.

I also emailed, Gems at Large a few times and got NO response. I NO longer shop at ShopNBC since they don't stand behind defective jewelry that they endorse. This was a few years back and I just found this complaint department so it opened an old wound for me. Beware of Gems at Large and ShopNBC, since neither stood behind their product. I have a 999.00 ring that I can't wear and can't get fixed or replaced by Shopnbc.

I ordered a 42 in LG tv with a wall mount that was not compatible with the TV. When I called them to tell them. I was told it was compatible. I paid someone to mount it to the wall 200.00 to be exact. He could not mount it reason being not compatible. I asked them to cancel my order, they said it couldlnt be done.

I am out 200.00 dollars and the TV is not on the wall, like I wanted it to be. So I had to go out and buy shelves to put the tv on. 200.00 for the shelves. And I am a senior citizen on a fixed income. I will never buy anything from that company again. I have ordered from QVC abd HSN and never had a problem with a return or cancellation.

ordered jewelry online. jewelry was delivered by fed ex and was left at front door so they say. i never received. it it was two packages. one package cost me $687.00 the second one $480.00. they sent me a form to fill out and have notarized before i could get that done. then a man came to my house driving a fed ex truck and said i came here and my superviser and the state police will be in touch with you. i had spent over $4,000.00 on jewelry with shop nbc and no problems. now i feel bullied and made to look like a liar. very disapointed with shop nbc and i'm considering getting a lawyer

I have a Shop NBC credit card. I have always made my payments on time. I ordered some items on flex-pay. The order was approved. Then I received a collection letter that I owed $69.00. I started receiving up to 20 calls a day from collectors. The first thing I questioned is why they approved the sale if I was going to go over my limit. Then I wasn't sure what I owed, so I made two $100 payments and I contacted Mr. Ward via e-mail and complained to him that I continued to receive collection letters and phone calls beginning at 8:30 a.m. up until around 8:50 p.m. (just within the limit)

The letters and phone calls continued and were incesent, even after Mr. Taylor reassured me the collection efforts would stop. I have been current ever since and even have a spending limit. Tonight I received a call from a very rude collector, who said they are going to call me continuously until I pay the $69.00 that has been due Shop NBC since April. Their collection tactics have not only been abusive, but inaccurate. I would like you to take whatever action is necessary to support consumers who pay their bills on time and fine the collectors who use abusive & annoying tactics. We don't deserve this kind of treatment. By the way, I am a senior citizen. Thank you.

I go to bed early and have been awakened by them. My granddaughter has been awakened by evening phone calls. My daughter who stays with me sometimes says the phone rings all day long, but she will not answer my phone. Also, when the phone rings, sometimes it will ring up to 20 times. I can never go back to sleep. Sometimes I have to take the phone off the hook so it does not wake me up.

I Purchased a Tv from Shop NBC and it blew. Shop NBC tells me I have to send it back to the manufacturer. It's been 5 mths and I still have not receive anything back. The manufacturer say some parts they need are on back order. Shop NBC tells me they cant get a response from the manufacturers. And I trying to move out of state and this TV got me stuck here.

$200.- for the shipping/handling to send back. $899.99- 37 LCD TV; $125.99- Extended Warrenty; $89.99 - Canteleva Mount

Do not buy from Shopnbc. TV has been in shop in CA for 8 months now. Shopnbc will not credit or contact vendor to assist. Protron tells me every month that the replacement units have not yet arrived from where the MOON! Hopefully, Shopnbc will do the right thing and support its' customers. Shopnbc customer services has the same customer relations skills as do nothing but take your money Chase Bank.

Puchased 2 Spectronic / Protron 32 LCD TVs from ShopNBC. One unit stopped working after 4 hours. ShopNBC said to return to Protron. Protron has had TV for several months, same story waiting on shipment of replacement TVs should have mine by end of month. It has been 8 months. ShopNBC will do nothing!! Some customer service. DO NOT BUY FROM SHOPNBC or their vendor PROTRON. DOES ANYONE KNOW OF A CLASS ACTION SUITE?

Loss use of $800.00 TV plus shipping approx $100

I bought an invita pro diver from them and they did not stand behind there product. I got the watch home and opened it up looked at it and took it to my jeweler for sizeing Larry did a great as usual....great customes service. I let sit for a couple of days before I wore it to work ,and the first day i wore it, I felt it grabbing my french cluffs. did pay it much attention until the next day. putting my jacket on it tore my inner lining of my suit. So when i got to work i called shop nbc customer service dept. and got a bull headed rep.she suggested that i return the watch and get another one, but she could not promise the watch would be there when i returned the damage watch. she wanted me to purchase another one and could not tell me even if that watch was in stock.

So i losted it at that point. So i told her, if i bought a house and if needed repairs, would the realtor sell me another while my other is being repaired. she said that,s our policy, i told her should be changed, she laughed and told me to call invicta for help. looking for some relief i called and got more of the same, there c/s dept. put me on hold for about 15 mins. and told me they could not replace the portion of the band that was defected unless i paid for it.

o i told shop nbc that i talk to 120 people per mth and will ask them to tell 10 of there friends about my bad experience until something is done. I took my finger file and filed down the defected band where it would not tear anymore of my attire. The worse customer service on the planet;

As you will see I am not a good writer but some thing forced me to give it tri and hope it will give a lesson the other folks that are willing to shop from shopnbc . Here is the story on February /7/ 2008 I purchased a lap top computer which worth for $700 and agreed to pay it in five month okay I got the computer on the next 3 day and it tern out the computer was not the same sale I was expecting and diced to return I did even used for one full hour on the next day I called to shopnbc and talked to customer service asked to return an told me to sheep it back to the vender which was were it came from. I went post office and shipped it back on the same adders and that was given to me and waited for two weeks to here some thing from them.

However there was no one contacted me regarding the computer instead they had withdrawn the second payment which is $139 from my choking account. I decide to call them after a month because they say it would take up to 30 days to get many back. However when I called them they say they did not received it at all and ask me for tracking # which I did not have at firs place and asked me to get it from the post office . You can not leave it I went 3 post offices to lock for the tracking # and as well as if the computer shipelped back to me but that was not possible. I even tolled to the shopnbc customer service they deny receiving it I also ask to speak to the manager but he refused.

For the last time I went post office to ask how to get the lost items. You dont leave what she ask shoe ask the tracking # I told hear I didnt have one then she goes to ask were was I sent the item I told hear it was to the company and she say this is usual that companies take over the items that dose not have the tracking # and deny receiving it . I wonder way the costumer service keep asking the tracking # which I didnt have at first. I even asked the to Locke by my name but they refused to do so. Here is the the mistake I have done first I purchased the computer at shopnbc second I did not put the shipping tracking # when I return it.

How ever if the shopnbc customer service had informed me that I need to put a tracking # I would have don it and all this things could have been prevented from happing. I wonder how many foxs are out there being cheated every day. To me every month I will fell bade when shopnbc debited my money. Finally I am the guy who has left with nothing neither the laptop computer which was Acer 14? nor the money.

I purchased a Serta Mattress thru ShopNBC. The price was $1,099.00.(King Size. The commercial was great,Fire retardent,So many layers, something to do with the space astronots foam,Etc. I had a simmons Mattress for 15 years and decided it was time to replace. I purchase the Mattress in November with my flex payments on my ShopNBC Credit Card Did not receive for almost three weeks. Well when we receive it I noticed it was a little shorter than my other mattress, I could live with that but after a month I noticed my side of the bed was sagging and it had a squeak in the springs. So I called ShopNbc and they said they were only the vendor and I would have to call Serta now. It was over a month so there was nothing they could do for me. Serta said I would have to send a Copy of my Tags from the Mattress plus a $35.00 inspection fee.

So I did. It took another three weeks for an inspection then I had to call Serta International to find out they rejected my claim because it was only sagging an inch not and inch and a half. I told them I wanted to talk to a supervisor and she said they would have someone come in three months to check the mattress again. I told her I wanted a letter in writing about this. When you watch the commercial it says the mattress has a TEN YEAR Warranty. I told this to the supervisor also. But she would not help me.

I then called ShopNBC and told them they should stand behind the products that they sell and I was told they are only the Vendors, and they would not transfer me to a Supervisor. Serta also said I needed to flip the mattress. I told her that it was a pillow top. Even if I turned the mattress around it would do not good. I do not weigh that much. Maybe 145 pds. After a close inspection I noticed the stitching is not right. Top is not like what I seen on TV. But It sure does look good on TV.

With money so tight right now the flex pay was a great option. I still am paying every month. I just wanted a mattress that fits correctly and is the product Serta says it is. If not I will never buy this product again. I will always buy Simmon. When I see them still selling this product it makes me upset. Serta did tell me I might have ordered the wrong size I told her that didn't matter the Cal King was the same price,and the queen, and single but it was defective. I also said it might just be one in a million but I received that one. Also told them that $1,099.00 might not be a lot of money to them but I expect more for that amount. Plus a $35.00 fee I will never be refunded. I again am trying. I E-mailed Serta International today. I don't know what their answer will be.

I have all my receipts,Tags, Letters, Inspection letter. etc. Never again will I make a large purchase like this from ShopNBC. Just think about Serta Internationl's address Golf Center, Hoffman Estates. Sounds like they are living good. Just wanted an exchange. Right Size/Product that they promised. Thank you Claire Rubianes. Customer Service (Right)they are just vendors. They should stand behind their products. I have never sent an E-mail to Consumer Affairs before. Don't know what else to do.

Serta is denying my exchange for a new mattress $1,099,00 plus a $35.00 fee for the inspection. Only have had mattress for 4 and a half months. There is a 10 yr warranty on this mattress.

Buyer Beware when it comes to this company. I have had more then my fair share of horror stories but just a couple of them. If you buy something on 90 days same as cash and use your ShopNBC card, they will withhold the full amount of purchase against your total bill until in comes due in 90 or 180 days whatever the agreement was. That means that you have that much less to spend with your ShopNBC credit card on any other future purchases until you pay that one off in full to allow that money to be freed up in your account.

Also, in dealing with ShopNBC in the past, and we are talking less then a month ago, they had always had a 30 price guarantee on any item. Meaning that if you bought an item and that same item went on sale for a lower amount, you could call them up and they would credit you back the difference. That in my opinion is very fair.

Just last moth, however, without any notice to the consumers either by email or regular mail etc., they went and changed the policy so that now it is only 14 days for the time period that they will credit back if that item goes on sale. When asking them why they said it appears that it's the industry standard now. So I guess the industry standard means screw the small consumers as much and as fast as you can and don't tell them until they ask.

On 9/7/2007 I placed an order for a jacket. I was told that the company had over-sold the jacket and that the company would send the jacket if and when more stock was available. On 10/27/07 I noticed that charges were deducted from my debit card although I had not received the jacket. I called ShopNBC and they said the jacket was sent by FedEX and left on porch when I was at work. The company did not request a signature. I live in an apartment complex and the jacket was not on my porch when I returned from work. I can only assume what happened to the jacket since it was left unguarded all day on my porch.

I ordered a Vizio 42 LCD TV from ShopNBC on 1/12/2008, and immediately canceled the order the next day (1/13/2008) via the internet. The online system was not able to cancel the order because it was a vendor item. I tried again several times with the same response and finally contacted Customer Service who told me the same thing. They were eventually able to have the delivery intercepted and returned to Vizio, so it was never delivered to me. It took 2 months and countless calls to a not-so-helpful customer service department to get the initial payment plus one month's payment credited to my credit card, but they kept $90.00 for shipping and handling! I NEVER EVEN RECEIVED THE TV, PLUS I CANCELED IT THE NEXT DAY!

I am now out $90.00 because of a problem that ShopNBC has with cancelations which I think is completely unfair. Likewise, if they can hit my credit card immediately for the charges, I see no reason why it takes 2 months to get a credit! My card was credited on 3/7/08...I canceled the order on 1/13/08.

I purchased a watch for my wife on value pays with promised delivery before valentines day, 2008. I made the order by phone and I recently changed my phone number so the operator updated my account. I kept checking my email and could not find the shipment however my credit card was billed. I decided to checked my other email address and an email containing the tracking number and confirming delivery to my old address of 4 years ago. I notified shopnbc by phone and email about their mistake and how they had ruined my valentines day. They told me they were sorry and I would receive a credit within 7 to 10 days.

Instead of the credit, I received letter with a form for me to complete attesting that I did not receive the shipment. The form implies that I am committing fraud and asked if I had filed any claims before and that they work closely with the police department! I am also supposed to get this form notarized at my expense and I had 45 days to comply. I tried contacting them and they would wind up hanging up on me. Since when does a consumer have to prove he did not get something? I have spend 10's of thousands of dollars with shopnbc and this is the way they treat a customer! I will never, ever purchase anything from shop nbc ever again! I worked for 30 years in a jewelry mail order environment and when a shipment did not arrive, it was up to us to prove it had been delivered, not the other way around. Shopnbc overcharges for shipping and handling then sends a shipment the cheapest means possible. It is no secret that the post office handles millions of items everyday and there are bound to be some which are lost, damaged or misdirected. If Shopnbc ships uninsured packages which do not require a signature for delivery, then they must accept the consequences for lost shipments.

I am currently out $68.00 with 4 more charges of the same amount pending. They have caused me sleepless nights with anger and anguish over the helplessness you fill because they do not try to help you. My valentine was ruined and they just don't seem to care!

I ordered Aloette cream from SNBC, but I never received it; so I called the company. They said that they tracked it ,and it was delivered to my house. I live on 3 acres in the woods, no one can see my front door, so I'm sure it was not stolen. I order thousands of dollars worth of merchandise from QVC and HSN and have never made a complaint that I did not receive their product. Also, I have never had a problem with QVC and HSN, their service people are very helpful and kind. Back to SNBC, their sales people are rude, they implied that I was lying and that I actually did receive it. I WILL NEVER BUY FROM SNBC AGAIN.

I was out the money ($70), and they refused to help me.

I ordered a Hitachi 50'' TV and used the 6 easy-pay option. They held the money for the first payment on my account and verified the payment schedule and the delivery date. A week later they canceled the order. I found out online while checking the status. Then I received a letter stating they ran a credit report through Equifax and denied my order based on the information on my report. I have been buying products from HSN for years and never had this problem. I tried to contact them about what would be the limit, and they said that I could not order any item unless I paid it in full. I could have ordered the same TV through HSN but wanted to have another place to buy products from with easy pay. Now HSN does not have that TV any longer, so I lost the deal I could have gotten with them.

I feel that if they are going to turn you down for an item it should be done within a day's time. It doesn't take that long to check credit, nor should you be given a delivery date and payment due dates, etc., if you are not going to get the item. From now on I will only shop at HSN; the customer service staff talks to you if you need, and they always try to help if there is a problem. I tried to contact shop NBC and was told to leave my name and number and they would get back to me within 48 hours; they never did. This site should be checked by the Better Business and consumer fraud dept. I also don't like the fact that they now have all my bank and personal information.

I bought a gold Byzantine necklace and bracelet. Each item cost $199.98 each. It was called Italian Gold with Stefano. I called on Tuesday, 1/22/08, and talked to a CSR re: the fact that GOLD jewelry was tarnished and gold is falling apart. Also asked to speak to a supervisor/Fritz, SNBC. I was told the same thing by both: nothing they can do.

They could not give me a phone number for vendor (Italian Gold by Stefano), and vendor is not (per Fritz) required to give them that information. I was told by Fritz (SNBC supervisor) to Google: Golden Cleft International SRL--regarding product and problem. That is the extent of help from SNBC. These are supposed to be authentic gold pieces, and it is literally falling apart. I will not be buying anything from ShopNBC again.

Shop NBC had a DLP TV and custom stand on a Saturday morning special. It was the exact TV I had been shopping for and the custom stand made the difference between purchasing locally or ordering on line. I place my order and no less than three times ask the Operator to be sure to place the order with the stand. Two weeks later the TV shows up without the stand. I call ShopNBC and they tell me that the order was placed for the TV alone. That my choices are to send back the TV and re-order at the regular price, since it isn't on special any more and pay the shipping or just go buy my own stand. Either choice leaves me as the customer holding the bag. Lessoned Learned - Either don't shop NBC or do it online where you have control over what is being ordered. My perception is the operators are just there to get your credit card information.

Ended up paying more for product than I would have by buying locally.

I have bought plenty of watches and few other things from Shopnbc and will continue doing so . The big problem is the returns. MAKE SURE that you get a signature confirmation upon the return, otherwise your items will be lost (probably taken by shopnbc workers). I've returned a lot of items, but two of the watches (with confimation but no signature) were mysteriously never received and vanished.

I got an Aspire laptop from ShopNBC, and I could not get my $100 rebate. When I got home, the paperwork was not with my laptop. I called ShopNBC and was told I had to get it on-line. I called Aspire and was told the same thing. I had to wait for the phone company to hook up my internet, and by the time I got on-line, the rebate was out of date. I am getting nowhere with ShopNBC. I think they should be looked into.

I've had lots of horrible experiences with shopnbc, including a television sitting in my bedroom that doesn't work. I don't know what came over me when I decided to order the special value coat and gloves on the 26th of December. They processed the order twice, but one of the coats never showed up, it was left at a front door that doesn't exist, and I know ShopNBC well enough to know that there's not a darn thing I can do about it. QVC or HSN would help me if something funny happened, not ShopNBC.

I guess I'm just out about $135.

I ordered an Acer Computer from ShopNBC, a Memorial Day special at $799.99 and a $100 rebate reducing down to $699.99. The rebate information was not included with the computer, and when I called Shop NBC they told me that the information was online under the description of the computer. So how can you get this information, if you don't have a computer, how would you know to go there and look? Finally, after getting the computer connected, I called Bizrate rebate, downloaded the forms, but the rebate ended May 31st before you even received the computer. Shopnbc was misleading, i sent the information in and was told that it was too late. After reading the other complaints about computer purchases at Shop NBC somethin needs to be done. Biz Rate Rebate and ShopNBC state it was nothing they could do.

I paid out more money than anticipated.

Bought 51 Vivitek DPL TV. Color wheel failed in 11 months. Repaired at about 13 months. Repaired color wheel failed again at about 15 months, and no help from sales or vendor. Out of warranty after one year, and only 30-day warranty on repairs. $1500 for poorly designed junk.

A big $1500 piece of plastic is in my living room.

BEWARE OF UNFAIR PRACTICES at ShopNBC which WILL hurt your CREDIT SCORE. In November I placed an order with ShopNBC by phone and used my credit card for a GPS unit they were offering on value-pay. I never used this company before but have been a long time consumer with QVC and HSN. After 3 weeks of waiting, I received a letter in the mail canceling my purchase due to my credit. (They DO NOT tell you they are pulling your credit report, which reduces your credit score, causing your interest rate to go up when applying for car loans, mtg. rates, etc.) I spent days trying to find out at Shop NBC what in my credit report caused them to cancel my order. It turned out, after much pressure by me, that because I placed a fraud alert on the 3 credit reporting agencies, due to circumstances out of my control, they canceled my order. I have EXCELLENT credit and their own internal procedures are to verify information with the consumer by phone and proceed with the transaction. What they did instead was: To treat me like a criminal.

They are totally apathetic on the phone and could care less about you. Don't bother contacting their corporate office; they only support their own side. They do not inform me about this credit inquiry which has a very negative impact on my credit report. The CEO does not care or else there would be some accountability! They refuse to reverse the transaction which would cost them nothing...but would do goodwill to a potential consumer.

I have written to the BBB of Minnesota asking if they could reverse the transaction from start to finish. Their response from T Millard, Credit Analyst Coordinator in the Credit Dept.: NO. ShopNBC did not follow their own internal procedures, canceled my order without cause and caused a negative impact on my credit score. They refuse to act in a responsible way and take action for their own mistakes.

I ordered a computer package with a $150 rebate. While ordering, I asked the operator some questions about the battery to be used; she did not know. I asked about the rebate, and she said the information would be on the package; it was not. When I called about the rebate, no one could give me an answer. They gave me a number to call which sounded like a FAX machine. The only time I got through was to a recording giving their office hours and to call back then.

When I called back to ShopNBC, after the third call the rep said they had gotten notice that the rebate had ended, and there was nothing they could do. I think the rebate was a farce, and from some of these complaints, seems like it has been going on for some time. I'm going to cut up the card and send it back to ShopNBC, as I will not use them again. I am out the $150, and that is why I got this computer. I hope the computer holds up.

On Dec. 3, '07, I was watching the Shopnbc T.V. Network. They were showing an ACER 17"Computer Package. I was looking for a computer for my daughter for her birthday and Christmas Gift. I spent about 5 minutes watching the program and decided that this item would do just fine. I called the number and placed the order. I was asked by the sales rep. for my NAME, ADDRESS, CITY, STATE, ZIP code and PHONE number. The sales rep. then told me about the payment options; I told him I would like the VALUE PAY Option. The sales rep. told me that would be NO problem. He then asked me for my Credit Card Number. I gave the information.The next day I saw the E-mail Confirmation that my order was placed and that I would receive the Computer by the 17th. On the 10th, I looked up the Tracking Number to see where my order was and was SHOCKED to see the order was CANCELED. I called SHOP NBC and talked to a customer service rep. I was told that my ORDER was stopped because of a credit issue. I asked who AUTHORIZED a Credit Report to be ran on ME!

Had I known that they would run a check without my authorization, I would have not even placed this order. I was transfered to Credit Supervision (BREEZY) who told me that a credit report is run on customers who do VALUE PAY Options. Now all I got is another bad mark on my credit report, and SHOPNBC got MY VISA ACCOUNT number!

I bought a computer V2 Premier which included many preloaded programs. After about 6 months the computer completely shut off, so they sent me a return box for me to send it back for repair. I received the computer back only to find out it was the motherboard. I used the computer for 2 months more and the same thing happened again, and we went through the same routine. They returned it to me for a second time, and 2 months later it shut off for a third time. Now it doesn't work at all. My computer has sat on my desk for 2 months waiting for a response from Viscom.

I called Shop NBC only to be told its past the 30 day return period and there's nothing they can do. I am not a computer novice. Customer service was a joke, the odds and ends companies they had me call (seems the computer is made by many) for some of the problems were unresponsive and at times never even answered their phone messages. They make you feel very safe ordering from them, but when it comes to my experience, I will not forget the lousy treatment, the loss of $2000 and the daily reminder of how I was unable to move this company to back up their guarantees, as this computer sits on my desk non functional every day.

I bought the computer for my business so I've lost over 200 customers' info and all the files pertaining to my business. Each day that passes I lose more and more of my income....

On 12/3/07 I ordered a LCD 46 via the web from ShopNBC. All my information successfully was processed. It was stated the LCD would arrived by December 17, 2006. I checked the site daily for updates. My status remained in the In Processing state from day one until today, 12/10/07. The new status changed to Canceled. On another page it stated item would arrive 12/24/07. On Christmas Eve - yeah right. I was somewhat baffled and contacted ShopNBC by phone. I was told to call some other 800 number. After holding on for about 20 minutes, I was informed the account was canceled because ShopNBC could not verify any credit on me via Equifax.

I was baffled because I was under the impression that the credit check was only if one applied for their credit card - in which I would never. This made me a bit uneasy. I explained this is obviously an error. I was informed I should receive a letter explaining further. I received letter today in mail. The letter is dated 12/06/07. It stated something about my order being canceled due to credit info in my file per Equifax. Keeping in mind, I was already informed by a Representative they were not able to pull ANY information on me - this is why they could not grant me the value pays. In any event, I wasmad thatI wasn't contacted via email earlier. I emailed ShopNBC three times today and will await a reply.

I was asking them to reconsider and double check their information; however, I am coming across too many complaints with ShopNBC. They were even sued and lost that as well. I also wrote the company. I no longer wish to do business with ShopNBC after reading all the complaints and horrible customer service - which is a very important factor for me. I am going to make sure I am not billed for anything and put my credit card company on alert as well as the credit bureaus ASAP. They don't appear trustworthy and far from honest. Quite sad - they have a good thing going with over pricing items for easy pay exchange. Thanks everyone for sharing your experiences. It does help a great deal. I will keep all posted as well as a few attorneys if need be.

I ordered a coat in November on flex pay with no problem after the first payment posted to my paypal. On December 1st, I then saw a desktop computer package on their site offered at a price of $799.00 with 6 flex pays available. I chose the six flex pays and got a confirmation of the pending amount in my paypal. After waiting several days, I checked my paypal account and noticed they had actually charged me twice the amount of the first flex pay, so I went to track my order on the shopnbc website, at which time I found out my ordered had been cancelled and when I clicked on the product information it took me to the computer but it had a price twice the amount from when I ordered it with no flex pay.

After calling shopnbc, they said I was turned down for the flex pay due to my credit. I then said how come you let me buy the coat on flex pay? He said he didn't know. I also told him that there was nothing that let me know they would run my credit and I didn't understand why they would let it go through and even pend to my paypal account for twice the amount and then cancel it with no notification to me. The customer service person acted completely bored and uninterested in my complaint and was reluctant to give me a number to call and complain to within the company. I went back to their site to see if they did post a notice about the credit for the flex pay, but strangly there were no flex pays available on any item that I could find. I think they are deceptively doing business.

This was my child's Christmas gift. Due them not notifying me in a timely manner, now it is too late for me to get a computer of that quality for that price before Christmas and the worst thing is I have to tell her after she was so excited and helped me pick it out. Also, I will probably have to go and pay full price for another one if I can even find one in the price range and instead of paying the $130.00 flex pay, I will now have to use the rest of my Christmas money I was going to use for other gifts on this one item.

I bought a laptop online at ShopNBC.com, and it was to have a $100 rebate. I went to the site they said: onrebate.biz, and this site said only "This is a ripoff site." I e-mailed ShopNBC, and they said they knew it and nothing they could do about it because the rebate didn't come from them. She said it was the correct site, to go to it again. I did with the same results. I lost $100 because I paid full-price.