Complain about a product or service

Shoes.com

May of New York NY (11/29/06)
I returned 2 pairs of shoes 2 months ago and the company only gave me back credit for one pair of shoes, but is refusing to give me back credit for the other pair. When I talked to them about it their response was that when the shoes are delivered back to the warehouse the workers just scan the return label code on the outside of the box, the workers do not open the box to check to see what's in it. So I said I can put anything in the box and keep the companies goods and still get credit back to my card. I don't but this does not sound 100% correct to me. Shouldn't the company check to see that the merchandise is still in good condition before they give full credit back to a customer? I just want my money back !!!!

I am still be charged for a pair of shoes that I never ever ever used or have in my possession. I returned the shoes back they way they were sent to me during the correct amount of time that is allowed for a return.

Sanjay of Singapore (04/11/06)
I submitted an order for purchase of Shoes on the 19th of MArch. It is now the 11th of April, and my order has still not left their international center n or have I received a traking number. I have sent four reminders to them but have not received an response other than your shoes are in transit to our international center.

I am about to leave Singapore for good, and if the items are not received within the next two weeks, I will not be able to take delivery.

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