Shoes.com

I ordered two pairs of shoes from Shoes.com and they sent me the wrong shoes. They are shoes for a 9-year old. What is more ironic is this ridiculous store instead of giving their customers solutions, deliver problems to them. I wanted to give back the wrong shoes and reorder but they said they don't have the shoes I ordered anymore. Now, I am going to give back the shoes and wait for at least 15 days for them to give back my money. How can I trust a business to give back my money if they are so irresponsible with their customers? I will try, but I am not sure if they will give back my money. I will never buy anything from Shoes.com anymore and I will complain about them in all websites available. Shame on you, Shoes.com.

Four times I've ordered from Shoes.com. Three times they let me check out, charged my card, told me it was shipping, then sent me an email a week later telling me it was out of stock. Why would their website let you go through the whole process if they didn't have anything you ordered in stock? Shame on me for letting it happen 3 times. I should've known the lowest price wasn't real. "I'm sorry ma'am, I don't know why it let you check out and told you it shipped." Great customer service. My dad doesn't get to wear his new boots that I thought I bought him for Christmas.

I ordered two pair of boots from shoes.com on Friday at 2:00 and I'm cancelling the order at 6:00 on Monday. The company's position is to wait for a one month (from previous experience) for the package to get here and then proceed with the return policy, where handling, duty and so on fees, as well as the return shipping are not returned.

I think this is outrageous. Anything I can do to solve it? I'm thinking on blocking the payment from my bank and see what happens then.

I ordered shoes, received them, tried them on and sent them back as they were too small. **** sent the shoes back to me saying that it is their policy to not accept worn items for a return. I have contacted them several times via email and their response is always "we do not accept worn items". They have obviously never actually read my email and I am so frustrated I will probably just give up. Lesson learned is, I will take my business back to Zappo's who I have never had any problems with. Shame on you ****.

I am telling this story to everyone that I can. I ordered $500 of shoes at Shoes.com on 11/29. It is 12/14 and still have not shipped them. They have told me that they have had a computer issue in which they have no visibility of orders between 11/25 and 11/29 (yet I received another order that I placed on 11/25 okay, albeit, a bit late). They charged me way before I actually received the product (which is inappropriate) and now when I asked for a refund of the money, they refused. They have lied to me on more than one occasion telling me that the product has been shipped, then that is hasn't (so clearly they are not sure).

I have disputed this charge with my credit card but this is no small amount and I am very unhappy with the way that the company has handled this situation. I tried to call them and discuss it with them and they hung up on me! I am an auditor and I know when someone is telling me lies and I know that Shoes.com is lying big time. Don't waste your time at this company. Go somewhere else.

My sister ordered me a pair of $270.00 Frye boots. The boots arrived in the evening and I waited to try them in the next day. They were too tight. I sent them back the following morning. I received the boots back in the mail two weeks later with a note saying that because I had worn them, they would not return my money. I called the company back explaining that I had only worn them in my home and had immediately sent them back.

I spoke to three different people. Each one telling me I had to speak with the warehouse to resolve the issue, however they would not give me the warehouse number. They informed me that the warehouse would contact me in twenty four to forty eight hours. I received no phone call back. When I contacted the company again they would not let me speak to a supervisor and told me the warehouse never would speak to a customer and they did not know why I anyone would tell me that the warehouse would contact me. I am now waiting to see if a manager will contact me, however I was informed this could take forty-eight to seventy-two hours. This is the worst customer service I have ever had.

I ordered a pair of shoes and paid for them. They were lost in shipping. **** will not honor the order and the shipper states that they cannot help me as I am not the shipping party.

My order was canceled without notice, and they don't respond to emails.

I was finally able to get in touch with their Customer Service Department and it now seems that they may correct the situation which is causing me concern.

Yesterday, I tried buying a pair of shoes from shoes.com from their website and although I used a prepaid visa card with ample funds to make the purchase, their payment approval page showed the charge as having been declined. However, today, my bank informed me that shoes.com has charged slightly over 110 Euros to my card and is requesting payment in the normal manner.

When I tried to contact them to sort out the situation, I discovered that their site provides no means for an overseas customer to address a complaint regarding a problem and that its automated contact pages reject any message, that anyone tries to send, that refers to payments charged to credit cards. I am therefore unable to contact them to get them to correct the situation.

I go to the web site and pick out shoes. I am so excited in hopes of getting a pair of shoes. They take your order and don't have the shoes in stock. This happened 3 times in two days? I give you my card number and you cancel the order. This is very unprofessional. Don't worry about me ever doing business with you again.

I've repeatedly had difficulty order from this company. They sent the order late, never responded to my emails inquiries about where the order was, then when I returned the item (too big) for a refund, it's been over two weeks now and I've heard nothing and no one will respond to me!

Still out $115.

I recieved this after 6 days Thank you for shopping Shoes[dotcom]. We regret to inform you that our warehouse has canceled the following item(s) from order 56440836 due to insufficient inventory. A return/credit to your account has been processed. We apologize for any inconvenience this may have caused.

I see no disclaimer on their website that reflects Shoes.com can cancel an order because they did not plan the correct stock on their website. I will be out some $300 due to this

I returned 2 pairs of shoes 2 months ago and the company only gave me back credit for one pair of shoes, but is refusing to give me back credit for the other pair. When I talked to them about it their response was that when the shoes are delivered back to the warehouse the workers just scan the return label code on the outside of the box, the workers do not open the box to check to see what's in it. So I said I can put anything in the box and keep the companies goods and still get credit back to my card. I don't but this does not sound 100% correct to me. Shouldn't the company check to see that the merchandise is still in good condition before they give full credit back to a customer? I just want my money back !!!!

I am still be charged for a pair of shoes that I never ever ever used or have in my possession. I returned the shoes back they way they were sent to me during the correct amount of time that is allowed for a return.

I submitted an order for purchase of Shoes on the 19th of MArch. It is now the 11th of April, and my order has still not left their international center n or have I received a traking number. I have sent four reminders to them but have not received an response other than your shoes are in transit to our international center.

I am about to leave Singapore for good, and if the items are not received within the next two weeks, I will not be able to take delivery.