Seattlecoffeedirect.com

TINA of Pine Grove, PA November 4, 2009

I had signed up to receive their coffee on the website June 2009 I was informed by their website that I would recieve a shipment evry month. On June 24, 2009 25.00 was taken out of my bank account for the trail shipment which I recieve on June 26th. Then on June 29th there was another 38.95 taken out of my bank account and when I called them. I was informed that there was a drop down box on their website for me to say how often I wanted a delivery. I told them no there was no such thing. The person basically called me a liar. She did say that I could return the coffee and they would credit my account. I told her that I wanted to cancel my so called subscription. The second package arrived on July 1, 2009. I took it back to the post office on July 5th to return to sender. Two weeks later I called and was told that they never recieve the return package and it was most likely in some sort of warehouse and they are waiting for them to send it to them.

Two weeks later I called and was told that they did infact recieve the package and my refund would take place in the next few weeks. Did not happen. I called a month later inquirying about my refund and was told than that it would take two billing cylcles until my money is refuned. When I asked why this long I was told that is industry standards. I explain to them that is bull because I work for companies and as soon as something is return the person bank card was credited right away that same day. They went on to tell me that I will have to wait two billing cyles. Today I tried calling again and the phone just kept ringing. I want all my money refunded and I do think that they should pay for any non suffient fees that this mess cause for me and others like me. I should not have to wait forever to get my money.

Donna of Columbia, SC October 9, 2009

I ordered Seattle Direct Coffee online several months ago. I got my first shipment which was great. Then every 2 days I started getting a package and they started drafting my account. I called to cancel immediately. Then I received 4 more packages and 4 more deductions. I called again and they said they cancelled it and that I could return what I didn't want and they would refund me. This was in August. I mailed 10 pages back to them at my cost and had a return receipt to verify they got it. I did this because I began reading all the negative reviews online about them. I called a few days after I received the return receipt and they stated they never got the shipment. I told them they were lying and told them who signed for the shipment. They then sent me to another person that told me it had been received and it would take 2 weeks. I called their corporate office and spoke with a person there that told me she would make sure the check was cut and sent that day. That has been over a month. When I called today they stated they did not receive the shipment until 9/24/2009 and that it would take 2 billing cycles to get paid which they said would be the end of November or the first of December. All I want is my money returned to me now.

Tanya of Brooklyn, NY July 19, 2009

I joined their coffee club in May 2009. The terms of the membership was that I had to buy two bags per month at the price of 38.98. I couldn't understand why for about six day I would come home to an order of coffee on my door step. Until I went into my account to pay some bills and realized that I didn't have anymore money left. Two of the charges went into overdraft, which I had to pay the bank 70 dollars in fees. When I called to ask why they performed such actions, I was told that when I joined there was a drop down window to control the frequency of the shipments. There is no such window on their website seattlecoffeedirect.com. I sent back 10 bags of coffee which they received June 8th. I was told that I would receive my refund within 30 business business days. Thirty days have passed and I haven't recieved a refund.

CRAIG of Milwaukee, WI July 10, 2009

I sent for a trial package of their coffee on 7/07/09.I received it on 7/08/09.I canceled my automatic shipment and membership on 7/10/09(cancellation # 160168).On 7/14/09 I received another shipment which was left on my font porch (UPS track #1Z08Y009PP48828527).I called at 2:55 PM 7/14/09 and talked to Mark and was told that the order was shipped on the morning of the 10th,the day I canceled my membership, and that I could only get a store credit. This I think is terribly wrong, because I canceled any further deliveries, and I should get a full refund.

After talking to Mark, I went to the UPS tracking site and found out that the billing information was not received till the 13th of July at 9:16 AM. So I called back Mark(3:05 PM) about the shipping date discrepancy, and he insisted it was shipped on the 10th of July. The Seattle coffee site says that the 1st shipment will be sent about a month after the introductory one. I think this company is a scam and I want a refund, not a store credit.

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