Scootercatalog.com

I ordered a rear tire for my son's Razor electric scooter E300 on November 23, 2011. I called on November 30, 2011 to see if the order had shipped because I hadn't received an email stating so. When I spoke to the guy, who had an accent, he told me that the tire wasn't in stock and they wouldn't get it until December 9, 2011, which is when it will ship. So I immediately told him I wanted to cancel the order and he told me to send an email. I asked him for the email address and he told me to look on the website and he hung up in my face.

I sent an email stating that I wanted the order cancelled. About 30 minutes later, all of a sudden I receive an email saying the order had shipped. I called him back and ask him why was I told that the part wasn't in stock and he swore that I must have gave them the wrong order number and that he didn't recall speaking to me at all. It had only been 30 minutes since he had spoken. He was really rude and trying to make me seem as if I had the wrong order number. I kept talking about the situation and for the second time, he hung up in my face again. I kept calling back and he kept letting my calls go to the voicemail! I would advise anyone not to do business with this company because they are very rude and lie a lot.

BEWARE - PRODUCT MISREPRESENTATION:

I relied on their website product info, and it was fraudulent:

1 The XB - 310Li electric bike reaches a Max. Speed of 16 MPH (with a 150 Lb. rider), NOT THE 20+ MPH REPRESENTED.

2 The charger supplied IS NOT A SMART CHARGER AS PROMISED. It is a cheaper "Dumb" charger requiring you to time how long it is charging, not automatic as a smart charger is.

3 The headlight button is inoperable, the wires are dangling and not used, and the headlight supplied does not match the switch.

4 The manual is a complete joke. It is almost completely useless, and does not address many important issues about how the bike works. It obviously was not written or edited by a person who speaks English.

i ordered a scooter on this website in the beginning of may and it said it will ship middle of may, then i didnt get it in middle of may so i was concerned and i called them, no one asnwered so i sent a email, then they responded saying the scooter will be delayed until beginning of april so i said thats fine, then they called me saying i cant get the sctooer until the end of june. i am so mad, they charged my credit card which the guy denied on the phone. he said they dont charge until i get my scooter. im [upset] and i better get my money back. i payed a lot and i cancled the order yesterday. dont buy anything from this site. its a scam

I purchased online thru this web site, two electric scooters that looks like motercycles for my two sons.. When I recieved the packages, first one of the motorcycles was not the one I ordered, and second one of the motorcycles was broken all to pieces. I called this peter guy who states he is the manager and owner of this store, and told him that i recieved the wrong motorcycle, and that it had pieaces broken all off of it.. he tells me that the motorcycle that i requested, was not a real one that the picture was just used to show diffrent angles of the ones that they have, that they do not carry that one..

then he said that I would have to take pictures of the broken pieaces and send them to him, and he would send me some back to replace and fix it on my own,, that he is not responsible for what fed ex broke, and that we could send it back, but we would have to pay shipping back to him and his shipping fee also..He was very rude and was not willing to help at all even though his site says 100% customere satisfaction guaranteed..He is a fake and a phoney and I would not recomend anyone to buy from him.. He will not make sure that the item that you purchased is in working order.DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!

I ordered a scooter from my son on the 18th of the month. After the initial confirmation email, there was no contact for a week. I grew concerned about it so emailed them with a screen print of my order as there was no info on their site about when it was to be shipped. I got no response, so I emailed a few days later with no response again. I called three separate occasions after that only to get voicemail. After no response at all, on the 31st I got an email that it had been shipped.

It took 12 days to ship something out. I called them early in the day the next day and got someone on the phone. I complained to him about the time it took as well as the lack of response from them regarding the transaction. He was very rude and insulting and basically inferred that I was not telling the truth about the emails and calls. They guarantee 100 percent satisfaction, but they dont deliver on that. This company is horrible and should be prevented from doing business in this manner.

I ordered a Tango 3 wheeled scooter for my son for Christmas. It came and everything was fine. However, it was not the scooter my son requested. He had wanted a Razor Powerwing. He tried it in the driveway for less than 3 minutes and truely couldn't operate it. I felt horrible but noticed the 100% gaurantee on the top of the home website. I emailed them and asked them how to go about returning the scooter. They simply said that they can not take used merchandise back.

What a rip, I am truely unsatisfied and would love their gaurantee to actually be upheld. I don't even mind paying the restocking fee but they are telling me they can't do anything for me. DO NOT USE this company they are very unprofessional. I am usually a careful internet shopper but was so excited to find this scooter that I didn't read the website fully. I now notice that there is nowhere for reviews and now I know why. They want to coverup the unsatisfied customers. What a waste!

Only part with mild dissatisfaction was the delivery time. They told me to be at my house between 11 - 1. At 12:30, I started contacting the shipping company, but the shipping number provided was not in the shipping companys database. I called numerous times thinking this might be a fluke, but it wasnt. The delivery did show up, but at 1:30.

Was very easy to put together and I had it up and running in 1 day (thanks also to a friend who helped me out).

I ordered an X-Treme X-360 from ScooterCatalog.com December 2008. When we received the scooter the charger didn't work. I called scootercatalog's sales department immediately after receiving the scooter and left messages. I continued to email and leave messages and never heard back. Fast forward to September 2009 and I finally get ahold of someone at ScooterCatalog. I explained what happened and he said it wasn't "his problem". I asked for a manager and he laughed and said he was the manager. I asked for his name and employee id number and again he laughed and hung up on me. I emailed the Customer Sales Department and I got the below responses back. After googling scooter catalog to find out more about them, I found out it is a business run out of someone's house which is a huge red flag. Also other consumers have had the same problems I have.

I ordered a scooter on Dec. 19, 2008 for my son for Christmas. I arrived on Jan. 7. 2009. Upon opening the box, all exposed metal parts were rusted, and the back fender was broken. I emailed Customer Service immediately, and informed them that I would be calling UPS for return due to the condition that I had received the item.

On Jan. 8, 2009, scootercatalog Customer Service acknowledged my email, and said there was nothing more they needed to give me, and would await info from UPS.

On April 22, my Credit Card company emailed me, saying the scootercatalog was denying their claim for a refund of $399.00, saying they had never received the scooter back. I tracked it through UPS, and their representative had signed for the scooter on Jan. 19th.

I then lodged a complaint against them on April 22 with BBBOnline, and now scootercatalog says they had refunded $361.00 to the credit card company, but has taken a 19% re-stocking fee, as they had decided that I just had returned the scooter because I did not want it, and that they had not found any damamge to it.

Funny, first they say, they had not received it. Then they say, they had received it, but returned it to stock. What was the truth?

They also said that UPS issued a claim check to me for the damage (I never received any check) and yet, they say there was no damage, and they returned the scooter to stock. What was the truth? The scooter cost $399.00, and the amount has not been refunded to me, or to my credit card in its entirety.

The claim still has not been resolved with BBBOnline or with my Credit Card company.

I ordered a scooter for my 7yr old son's birthday. It had training wheels and only drove around 3-5 mph. That was perfect for him. When it arrived it was in perfect condition. My husband put the scooter (motor cycle) together. We charged the scooter overnight. When my son came home from school he was so excited to ride it. He put his helmet on and off he went down the driveway, on the side walk, started to turn around at the next door neighboors driveway and the seat fell off the scooter causing my son to fall off. Thankfully he had his safety gear on. He had a couple of bumps and bruises but he was fine.

we tried to put the seat back on but the back fender that it was connected to was broken (probably because of the fall). The scooter-motorcycle was very cheaply made. Also, the battery life could not even get the scooter back into the garage without me pushing it. I called the 1-800 number to tell them what had happened. There website claims 100% satisfaction guaranteed.

The man on the other end basically told me I was stuck with the scooter. He would not even offer to replace any parts nor return the scooter. We had a not so nice conversation on the phone. I asked to speak to the manager and he told me he was. I knew then I would get nowhere. I called my credit card company and they put a temporary credit on my account.

This was in oct. one month later i recieve an email from scootercatalog.com claiming they had no record of my complaint. After telling them what had happend (again) via email, they gave me the ok to return the scooter. I shipped to scooter with peanuts, and shipping wrap in a brand new box that cost me twenty dollars. The shipping cost me another 70 dollars. In all it cost me 100 dollars to ship this scooter. The scooter cost me 256 dollars.

When he recieved the scooter he claimed that the training wheels were worn, the seat was missing and the charger was missing. All of that is a lie. I have no need for any of this stuff. Why would I spend 100 dollars to ship something and leave out these items?! By the way, ups told me that the mailing address was a residence. RED FLAG!!!

He told my credit card company all of his little lies and they reversed the credit. In the end he credited my account 150.00 dollars. He claimed restocking fee repairs, and missing items. I would not restock anything that could injure a child. I would pull it off the shelf and any other one out there like it. There were no missing items. Recalling the first phone conversation I had with this person, I figured I would just swallow my losses and move on. I accidentally stumbled apon this website. I'm glad I did. hopefully anybody out there who buys from scootercatalog.com reads this first.