Safepay Solutions

Ericka of Wilmington NC (11/29/08)
We signed up to use Safepay Solutions to accept payments for our online business. We received two payments from Safepay solutions via direct deposit. On 9/29/08 we requested some funds to be transfered by Wire. Per their website, it states that this would take 2-3 business days. During this time were moving and just ASSUMED that it had been deposited.

On 10/13/08, I went online to request more funds and realized that the previous wire from 9/29 was still showing PENDING. I didn't research this until after I had already requested the additional wire. On 10/14 I emailed Safepay Solutions to ask them about both wires. After being told that their Merchant Bank was holding our money and it should be released shortly, we filed a complaint with the NV BBB.

Long and short.......On 11/20 their support person (maria) added a note on the account stating that that the wire went out on 11/18/08 and if it was not recieved shortly to let Safepay Solutions know and they would investigate. On 11/24/08, I emailed support to let them know that I have not received the wires and to please inquire with their bank. Their response was....my email was received and forwarded to the bank department and I should hear something shortly.

My husband tried several times to call the business only to be forwared to a voice mail with no return call.

We are out 700.50

Deidra of Denver, CO November 19, 2007

Deidra of Denver CO (11/19/07)
I have been getting charged 13.00 per month in my checking account and by a company that I don't know. I've been all over the internet looking for them but there's nothing substantial about them. Some of the information said PayPal in it, but I was on hold for 2 hours and still didn't get a representative to respond to my call. Also when I put in Safe Pay in the search engine at PayPal, I get check spelling error.

This last debit of 13.00 would have put me in the negative for a payment that I have deducted from my account every 20th of the month, but a friend loaned me the money. I'm already in debt and trying to pay off everyone, I don't need this!

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