Chuck of Okc OK (03/31/09) Continual requests for withdrawl of funds from SafePay Solutions have been requested with no response. In addition there is no response to support tickets. On 3-01-09 when requesting electronic funds transfer this message was displayed on their website. This feature will hopefully be re-activated in a few days. It has temporarily been disabled due to a major bank having some technical issues recently with their automatic ACH / Nacha file system. This is not in any way an issue with SafePay. We have been told by a manager that the bank is aware of the issues, that the issues are affecting all accounts, and that that the issues will be solved very shortly by their technical staff. In the meantime, please use the check withdrawal option.
I have attempted to use the check withdrawl option as requested with the same outcome. no response in the way of funds being received or support tickets being answered. Beware of SafePay Solutions.
Jocelyn of Cebu, OTHER March 30, 2009
Jocelyn of Cebu OTHER (03/30/09) I've used safepaysolutions last October 2008, when the first used the safepaysolutions was very good and nothing problem within my 3 months withdrawing my funds via safepaysolutions but lately I've encounter problem with safepaysolutions. I requested almost 600 to deposit to my account but nothing reply from their support, and now I've got two requested withdrawal which almost 1000 and until now I didn't receive any response from them. I am very worried since the company was in US while I am here in Philippines.
Cindy of Ida, MI March 27, 2009
Cindy of Ida MI (03/27/09) I have been trying for nearly 2 months to get SafePay Solutions to deposit my money they are holding into my bank account. My transaction has been in the pending stage all this time. My numerous support tickets have all gone unanswered. 2 weeks ago I gave them a deadline of March 26th to either have my money in my bank account or a response to any of my support tickets, other wise my messages would be directed to other places besides their support tickets. HHCTB?
Today is March 26th. I have not received a response nor is the money in my bank account. I have just sent them an update to keep them informed that I am indeed sending messages outside of their support system. I have been waiting for 174.63
Brenda of Troy, IL March 3, 2009
Brenda of Troy IL (03/03/09) SafePay Solutions has 1500.00 (appx) held up. I have repeatedly requested withdrawals and transfers from their system to my business bank account. I receive no response from support either via e-mail or telephone. I have requested 3 withdrawals totaling over 800 and no response. We are no approaching 60 calendar days from the first request.
I was overdrawn at my bank thinking these withdrawals had been deposited to my account. Bills that were due and that were slated to be paid with these funds have been put off. They are unresponsive and holding funds that do not belong to them.
Ericka of Wilmington, NC November 29, 2008
Ericka of Wilmington NC (11/29/08) We signed up to use Safepay Solutions to accept payments for our online business. We received two payments from Safepay solutions via direct deposit. On 9/29/08 we requested some funds to be transfered by Wire. Per their website, it states that this would take 2-3 business days. During this time were moving and just ASSUMED that it had been deposited.
On 10/13/08, I went online to request more funds and realized that the previous wire from 9/29 was still showing PENDING. I didn't research this until after I had already requested the additional wire. On 10/14 I emailed Safepay Solutions to ask them about both wires. After being told that their Merchant Bank was holding our money and it should be released shortly, we filed a complaint with the NV BBB.
Long and short.......On 11/20 their support person (maria) added a note on the account stating that that the wire went out on 11/18/08 and if it was not recieved shortly to let Safepay Solutions know and they would investigate. On 11/24/08, I emailed support to let them know that I have not received the wires and to please inquire with their bank. Their response was....my email was received and forwarded to the bank department and I should hear something shortly.
My husband tried several times to call the business only to be forwared to a voice mail with no return call.
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