Roaman's

I made a payment to Roaman's, a check for $100.00. They took $700.00 from my bank account. I have a copy of the check and nowhere does it look like $700.00. It is even written out as 'one hundred dollars'. I called my bank and they said it was an electronic withdrawal. They would put it back in my account at a cost to me, and I should try to recoup it from Roaman's. I called Roaman's who told me "60 days"! I told them I do not have 60 days, I have other checks for that money. I was told by a supervisor that he would take care of it and it would be in my account in 3 days - did not happen!

I called after a week and was told he did not do anything he said he would. So again I was promised by someone else the same thing except this time, the person asked for my bank account and routing number, assuring me it would be done - another week... nothing! I was speaking to the same supervisor I spoke to the first time, and at first he denied even speaking to me, but when I pulled out my notes he admitted he had. Now he tells me they will send me a check in 2 weeks! Really? I don't believe them, if I am one day late with my payment, they charge me a fee! No excuses!

Not one person has really tried to make this right! No one has offered to pay for any return check fees, they have called to try and make it right, nor can I speak to anyone who knows what is going on there! This should be illegal - taking more from an account than what a check is written for. I have spent more time calling and on hold with this company trying to resolve an issue they created! This has cost me money, time, fees, minutes used on my cell phone and stress! The person I last spoke with wanted to argue with me, like it was all my fault this happened! So unprofessional!

In July 2010, I opened a credit account with Roaman's and ordered several items. I used a special code for 10% off if I deferred the payments for 3 months. I got my first bill on September 28, 2010. I immediately went to my online bank account and set up Roaman's on my bill pay and was able to send them $50 immediately.

Then I looked more closely at my Roaman's bill, they had included 3 months of late fees. This was the first bill I had received and my purchases were supposed to be deferred for 3 months. Immediately I called their credit service department. I was told that I had not deferred the payments and that they had sent me 3 account statements.

The person I talked with removed 1 month's late charges. I then asked her how much the balance on my account was. She told me $31.22 but that amount was a deferred payment and was not due. I told her that I did not care I wanted the total balance including all deferred charges. She reiterated that the $31.22 was all that was left on my account.

I then told her that I wanted to close my Roaman's credit account. She said I could not do that until after it was paid off. I said to stop all charges to that account. She said she would do that. After hanging up I went online to my bank account and submitted $31.22 to Roaman's through bill pay.

In December 2010 I got another bill from Roaman's for the amount of $31.98. I made an immediate call to Roman's credit service department. I told them that I paid the bill off in September. They said that I owed that amount because of a deferred payment on an order made in July. There were more late fees. This dispute was turned over to World Financial Network National Bank.

They felt that I owed Roaman's that amount. I further disputed this and asked for an itemized account of all that was ordered against the payment that I had made. They would not supply that but did show that my account was paid in full on Sept. 29, 2010. Today May 2, 2011 I received notices from both Roaman's and WFNNB giving me a new balance of $55.22, many late fees added.

I then called WFFNNB and they gave me the phone number for Roaman's credit services. When I called them they acknowledged that my account was paid off in Sept. but that I had ordered and received new products in October. I tried to tell them that I had not ordered anything more from Roaman's since July. They told me that someone had ordered 3 shirts, charged them to my account and had them delivered to my home.

How can this be? My credit limit was then and still is $0. I am the only one with access to my account information. I am disabled so I'm home and would have noticed a package being delivered to my home. After what happened in September I refuse to ever look at their online page or catalog and will never order anything from them again. Their credit service department refuses to look into the matter.

Roaman's is continuing to charge late fees on items I did not order. This is hurting my poor credit. I refuse to pay them more until they can prove that I owe anything. I have asked for proof, they refuse to give it to me. World Financial Network National Bank made harassing phone calls to me for several weeks many times a day. I had to threaten them with a law suit for the calls to stop.

Here's a copy of what I sent them: I am very disappointed that Roamans charged me twice for shipping on an order that I returned. Here's the problem, I returned a deferred payment order in the amount of $78.48 - Order Number: *********** Date Placed: 02/02/11 Subtotal: $67.49 Shipping & Handling: $10.99 Tax: $0.00 Total Charge: $78.48

My account was charged the full amount of $78.48, which includes the $10.99 for shipping. Then, you charged me again $10.99 plus the $6.95 return shipping making the charge total = $60.54. This is incorrect and I don't appreciate it. I called your customer service and the man was rude and argumentative. I informed him that as a long time customer. I no longer want anything to do with Roamans.

If you all were to charge me once for the original $10.99 shipping charge, you should not have billed for the full amount of $78.48, but the amount before shipping of $67.49, and then add it to the $67.49 then subtract the $6.95 return shipping charge. I am upset with your billing practices and think you should consider refunding to the card the extra funds that you charged me for.

I had posted on a website called wishuponahero.com asking for a new swimsuit. A nice lady responded and ordered a swimsuit for me from Roamans. When the swimsuit arrived it was the wrong size. The correct size was ordered and listed on the invoice, but the item was incorrect. Roamans is insisting that I send back the swimsuit at which time they will refund the original method of payment and then recharge the credit card for the replacement suit. Since a stranger sent me this suit, I obviously cannot authorize this. They then offered an option to credit my account. But that it'll take 4 weeks!

Considering this was a mistake by their company this is totally unacceptable. I have told them several times now through email correspondence that I do not have contact with the woman who purchased this swimsuit. I feel like I'm going around and around in circles with them. Each time it's a different person who answers the email, and several time just "form letters." I just need to return the swimsuit and get a replacement (since they no longer even have the size that was ordered) within a reasonable period of time. This was not my mistake or the mistake of the woman that ordered the swimsuit. The invoice proves that. So waiting more than 1-2 weeks is unreasonable. I have also contacted the BB regarding this. I will never purchase from Roamans again. I don't have the swimsuit that was paid for, nor do I have a way of getting another one in a reasonable time.

Submitted on line payment on April 2, 2010. Received two emails confirming receipt of payment April 2 and saying amount would be deducted from account on April 4. New statement just arrived showing a late fee of $25.00 was added to account on April 3 and then the payment was deducted on April 4. I received two emails dated April 2, showing receipt of payment. Late fee was added on April 3, then payment was deducted on April 4. With late fee and finance charge account balance is now larger than prior to payment. They chose the payment deduction date. I had made the payment to them prior to due date. This is a scam to add more to the account.

They send scam to your email if you buy something from them. Also they give your information to the third parties for advertisement purposes. They send emails with coupon codes which all of them are fake.

They don't pay the return shipping label.