Rhapsody.com

I have been a customer of Napster to go for 7 years and I am very happy with this service. I haven't been able to use my MP3 or assess any of my music since Rhapsody took over. I keep calling and talking to customer service representative who are rude because I can't understand them. They kept me on the phone for at least an hour each time going through the same regime and still results to nothing.

They don't care and just promise to call me back in 48 hours. So if I'm not by my computer, too bad. All I want is Napster. I hate the format of Rhapsody and yet they keep charging my account $14.95 monthly. They don't care and I still can't use the service. They are Disgusting and I am ready to cancel but I have already lost hundreds of dollars of songs in my library. Why can't something be done? They have a horrible service resulting to very unhappy customer. Of course they will keep taking my money and will not care that their service isn't working for me.

I will cancel and start spreading the word, Rhapsody is a big rip off.

I have had a Napster to Go account for years, and it has worked well. One week on Rhapsody and now my iPod can no longer browse the music like it could just last week. My playlists, created with Rhapsody, are gone, and on my PC at home, it wants to charge me $0.99 minimum for every song when my membership with Napster, which was 'supposed' to have been converted as 'the same', allowed me unlimited music downloads for $14.95 per month.

I am giving it a week to get sorted out. I realize mergers have growing pains. I have loved my service with Napster. However, should they not get their act together, I am gone. If I need an attorney to contact me, it will happen.

I have 17 credits from Napster, and it is shown in "My Account", but I cannot access them. I have contacted Rhapsody 5 times (waiting on hold at times for over 20minutes) and was given instructions to follow through with an Mp3 download order. Well, it did not work. It charged me $9.99 on my credit card, and it never acknowledged my existing credits, nor would it download the music either. This company is bad news. Napster was the best. I want this credited, and my existing credits to work, or I will go to my card company, and contest the charge, and file more complaints.

I'm so mad they took over Napster, deleted all my music, put stuff on it that isn't what I listen to, and don't have half the bands that I always listen to. It took 3 hours for it to transfer my music, and I am extremely dissatisfied. Give Napster back, I don't give a **. I need music and I can't ** stand you.

I signed up for the 14-day free trial, thinking that I would be notified once the 14 days was up or at least asked if I wanted to continue with the subscription. Nope, no notification at all, just a charge to my card. Do not do business with this company. It's not worth the hassle or the frustration.

I am being billed $9.95 a month and am unable to log in after quite a few attempts. I am paying for a service I cannot log into, yet I still get the bills.

I can't believe what happened the last two months. I was charged $85.00 x2 + 25.00x 2 50.00 fees the first month. I didn't know who. Now I saw Rhapsody on statement. I was taken out of my SS disability.

When I transferred about 1,500 songs from my old computer to my new one, they deleted 500 songs without a warning. All those were legally mine.

I signed up for a free trial with Rhapsody on 7/1/2011. BIG MISTAKE! I was charged 10 dollars on my charge card for Rhapsody. Now mind you, this was a free trial. I was not to be billed until my free trial was up in 30 days. I cancelled the account within 24 hours (7/2/2011). I had a chat with customer service named Jerry on 7/2/2011 and he said he could not find out why I was being charged 10 dollars. He saw that I changed my subscription to a lesser fee of 4.99 (I did, and I cancelled it the same day). He can only refund me the 4.99 after it clears the card.

Rhapsody will not let us update our mp3 player, which means that we can't access the music we pay monthly for.

We have gone through weeks of rob-generated emails and a few phone calls (from India) which last hours, literally and get us nowhere. They finally offered us two free weeks of compensation, but no fix. They are offering eight weeks free to new customers, but old customers get no service.

We have spent uncounted hours on phone, emails, on their help sites, and working on to fix it ourselves. It's maddeningly frustrating and we are stuck as we have so many, over 1000, tunes downloaded and we would lose it all if we went to another service. It has been a huge investment on our part and we have been swept under the rug.

So my husband and I were reviewing our checking account online when we noticed a charge for 14.99 from Rhapsody.com. We do our banking online and we go in periodically and look for high dollar charges, to see if our checks have cleared, and so on. Why we never noticed this charge before I don't know.

Typically, we look for purchases above the normal, and shame on us for not looking at the smaller purchases (I will be looking now, shame on me).

Anyhow, this charge has been ongoing for 2 years and we never noticed it. Neither one of us has ever opened an account with them and are unsure how they obtained our debit card information. They have been ripping us off for over 2 years. Let us be a lesson to you. Always check your bank statement for every purchase and be sure because the bank will only go back 90 days.

I would love to sue these people, but I can't afford an attorney. I have been unemployed for 3 years and just completed my college degree and I'm still looking for work in the hardest hit state of Michigan.

These people have some sort of a scam going on. I'm not sure how all of this happened. All I know is that we didn't knowingly sign up for their service and now they have ripped us off for more than $500. We had our bank close the card so they cannot debit our account any longer, but Rhapsody refused to reimburse us any of our money because they seem confident that we have no legal recourse.

I wouldn't recommend that anyone do business with them. They are not an honest company and I plan on filing a complaint with the Better Business Bureau.

In November of 2009, I purchased a year subscription as a present for a family member using my credit card. As an aside, between that time and the renewal time, my credit card was compromised so I had to get a new one. Rhapsody has a place in the account where you can choose not to renew your subscription. In October of 2010, I received a reminder from Rhapsody that the subscription was coming up, so I signed in and chose "no renewal".

Shortly after that I received an email from Rhapsody telling me that my credit card needed to be updated. Of course I did not update it as I did not want to renew and I had already indicated that. I signed in again and rechecked that I had made it clear on the account that I was not planning to renew it. Rhapsody proceeded to send me an email once a week to remind me that the credit card needed to be updated. The account relapsed in mid-November when the year was up, but I still kept getting emails from Rhapsody. This despite having made clear I did not want to renew.

Today (12/10/2010) I received another email from Rhapsody telling me that my "account has been cancelled. We're sorry but we were unable to process payment for your Rhapsody subscription using the credit card you provided. We unsuccessfully tried to charge your card multiple times and must now cancel your Rhapsody subscription". Well, duh...so despite having informed Rhapsody numerous times by email, phone, and through the account that I was not interested in continuing their services, they kept "trying" to charge me for a subscription I no longer wanted. If it wasn't for the fact that I had to get a new credit card earlier this year, they would have charged me for a renewal/subscription that I did not want. This is very bad business practice for any company and as far as I'm concerned, robbery--isn't that what it's called when someone tries to take something from someone else by force?

I will never do business with them again and I will make sure to tell everyone I know about Rhapsody's bad business practices. Lesson learned.

I experienced a case of outright internet fraud by Rhapsody. In Oct. of 2009, I signed up for a music trial subscription. Unknown to me, Rhapsody also started subscriptions for two services: Gamehouse ($10.61/month) and real networks ($15.93/month). Two services I have never heard of. I travel a lot and have many monthly charges and did not notice these until I was working on my taxes.

Over the past 12 months, Rhapsody charged my card several hundred dollars. Rhapsody customer service acknowledges that I never used the services and cannot show any evidence of my signup. I work in the IT industry and use online buying frequently. If their website gave me any indication that I was signing up for services I have no interest in, I would have caught it. When you get a bill from someone who obtained your credit card number, for services you never heard of and never used and would never have any interest in, and the company keeps the money, it's fraud. If you have had a similar issue with Rhapsody and would like to help me fight back, email me at ***@***.net.

"Premier @ $9.99/month

(plus applicable taxes)

Free Trial Expires on 6/16/2010"...even though i went through your canceling form to cancel my account with you which i completely filled out to your specifications... please fix this problem if i am correct in assuming that the above information means that you are still going to charge me even though i canceled my account with you before i could even download anything off your software because my computer is too old to be compatible with it ... please fix this problem before you charge me accidentally...

I cancelled my membership with Rhapsody on the 10th of March, due to lack of use. When I checked my credit card on the 11th, it showed that Rhapsody had charged me for another month of use, after the date I had cancelled. So of course, I logged onto Rhapsody, to show they had backdated the day that they charged my credit card to the 9th.

Frustrated, I called Rhapsody, and sit on hold for 25 minutes, for them to tell me that they charged me in my allotted billing date frame, and there is nothing that they can do to help me. So now, I have Rhapsody for another month with a cancelled membership. The Rhapsody team is rude, and doesn't care for their customers' satisfaction at all, and they are hard to understand over the phone. I will never use them again, and tell everyone I know how horrible their service was.

For over three years, I had used this service, collecting and purchasing tracks so I could burn them on CD or my MP3 player. When I got new computer, tracks were shown as either unavailable or I had to re-purchase to burn. After over 15 emails and three phone consultations assuring me that it would be resolved, I finally got an email stating I would have to re-purchase the tracks to burn them. In other words, the 800 + tracks I paid for were not available. I know this sounds petty but at $.99 each, it adds up! When I requested a refund, I was told no.

I signed up for the free 14 day offer then tried to upgrade. They tried to charge my account $14.99, 5 times. When I called, they claimed that they did not charge because my bank wouldn't let them. They charged my account and said that they credited the amount back. Only the charges show, not the credit. Hopefully, my bank will be of some help tomorrow. At this point, I'm not sure but if all those charges go through, it will cost me with over draft and everything over $200.

The CD I downloaded from Verizon Rhapsody never finished and there is no facility to re-download lost music from Rhapsody. I have to buy the CD again and waste $10.

I am very unhappy with Rhapsody. When I signed up for a year subscription, they had the music for most of the artists I like available. Since then, however, most of that music that used to be available is no longer available, so I canceled my subscription. According to Rhapsody, I am not entitled to a refund even though I have 4 months left on my year subscription. I think they should either allow me to listen to the artists that used to be available when I paid for a year subscription or I should be refunded for what the time is left on my subscription. I hope somebody takes legal action against them. What they are doing is wrong! This is worst than bait and switch because they are switching the bait after I already paid for it and I never had the opportunity to say no.

I Googles the following "redownload music purchased from rhapsody". $17.98 was lost. The first item that came up showed a link to their website said items could be redownloaded 3 times. When I called them about it because it wasn't working they said their policy changed in 2008. But they left the website page with the old policy up. I gave this company hundreds of dollars in business and they left old policies up they should have to follow them it's in writing and it's public. I will have to buy the album again.

Have had the Rhapsody players for a few years now. We only use it because of the great deal of what you pay to what you can download (unlimited songs from their site for around $13). This is great! THEN the problems of many: 1wont download songs properly, gets stuck even though I only tried 40-50 songs at a time they said 100 is the max at one time. SO you cannot leave it to download all your music overnight. PLUS Rhapsody crashes ALL the time, ALL the time, no joking. 2 IT DOESNT TELL YOU SONGS HAVE BEEN REMOVED FROM RHAPSODY's site! So, as your listening, the next song (or couple in my case) just begin to search for license. Well, it cant as there no longer is one for those songs. Apparently negotiations b/w the music labels/ artists and Rhapsody havent been going so well as ALOT of songs are gone now.

3 Customer service is horrible, yes they are rude, VERY unhelpful and could care less that you are having any problem at all. 4 I finally get the ridiculous player to work after HOURS AND HOURS of talking to customer service online and via web remedies from other people. Not holding my breath as this has been a problem from the beginning of the issues: works, then doesnt, works, then doesnt.

I have tried to find another player like it, there isnt any. Rhapsody literally BOUGHT ALL THE COMPETITION. NOT kidding! Look online, they bought out one other music download provider like it and yahoo music, I believe. (not sure what it was called) both had a very similiar set up of pay fee and get tons of music. From what I read it worked great.

SO, now back at having to use this 'piece' and continue to complain. SOME ONE please PLEASE invent another option, really people will use it if it works! Just take all the complaints, remedy those issues and ta dah! a business for you! One would think Rhapsody would do this and increase their business from HAPPY Customers instead of losing people due to all the issues.

i purchased a mp3 from radio shack 6/20/09 for husband trip. i tried to down load for 14 day free trail but i would not load to the player. they billed me rigth away for the month at $15.99 and $1.00 it does not work. i do not want service with them. i want a refund.

For months, our bank account has been charged $12.99 by Rhapsody. I thought my husband maybe had an account - he didn't or at least he didn't mean to. He had signed up for a FREE TRIAL and didn't realize they would start charging us. When he checked his account online (after having to ask for a password to be sent to him), he saw that there is no record on the website of his even having an account. It says "no active subscriptions".

He contacted Rhapsody and was treated rudely by the customer service rep. When he asked for a supervisor, she agreed to refund some of the charges but less than we felt was fair. My husband told her that we would be contacting our bank regarding the charges. She then said that since he was going to contact the bank, she wouldn't refund "one penny" of the charges. Is this extortion or what? I did actually have an account with Rhapsody four years ago and had extensive difficulty canceling that membership as well. Customer service is abysmal and this service is a sham.

Bought a SanDisk MP3 player with a one month free trial at Rhapsody for free downloads. Download work well, but after one month all music from all three that I had bought, (one for my grandson my wife and myself) from each player was wiped off, and I can no longer put music on any of the players.

All three players are useless. The screen tells me that my subscription has expired--connest to your p.c. which does me no good at all.

For the fourth time, I have only received a portion of the song I purchased and downloaded from Rhapsody.com. Last time, I only received 47 seconds of the songs, and this time only received 55 seconds of a 4:31 long song. I suppose since Rhapsody only charges 99 cents, they figure it is okay to rip people off! I have tried to resolve the problem through their help page, which is an absolute unfunny joke! The e-mails I send to them come back as undeliverable and their customer support page is a dead end!

Once the song is downloaded into my computer, it says the download is complete, even when I have only received a small portion of it. I am then no longer able to re-download it, even though I have paid for it. I will no longer purchase ANYTHING from Rhapsody! By the way, the problem is not with my computer, as I have purchased and downloaded a lot of other music with no problems, including some from Rhapsody.

The consequences are not great, other than feeling totally ripped off. I will remove the charges from my credit card, but companies that make a habit of stealing from their customers violate the public trust, no matter how small the amount of the theft is.

Simply signed-up for free offer for music, internet radio. Gave no credit card infomation, only phone number as required. Got billed on my AT&T phone bill for a long distance service I did not want. Telecumunication service in India.

Had to fight to cancel service I did not purchase. Phone company will not remove it from your bill. If not paid your phone service will be shut off. I contacted the FCC and the PUC, along with the company in India. They finally agreed to cancel my new account.

I called to cancel my Rhapsody music service, which they say is the only way to cancel. He asked why. I said I no longer wanted the service. He said I need to know why was there something wrong. I said, no there was nothing wrong I simply want to cancel the service. He told me he could not cancel the service without a reason. I said, the customer no longer wants the service is the reason. He then began to tell me of the values of having Rhapsody. I said, I don't want to hear the commercial, I want to cancel the service.

He asked me if it was too technical for me. This went on for at least 10 minutes where he refused to cancel the service. I requested to speak to his supervisor. He refused. He said they were all equally trained. I asked again to speak to a supervisor, he wanted to know why. I told him I was dissatisfied with the service. He asked why. And refused to let me talk to a supervisor.

I dont know for sure if my account is canceled or not but I've cancelled the credit/debit card to prevent charges due to clerical error which I've heard happens when someone else cancelled their account.

I joined Rhapsody music for a 2 week trial period that was free. I contacted the company on Nov. 23 to try the free trial and called the company on Dec. 8 to cancel. I was given a cancellation number (46627911). I had given my American Express number for the trial membership. Rhapsody music has charged my charge card every month, including the free trial month. In other words, they have charged my card in Nov., Dec,. Jan. I have reported this to American Express and they have set up an investigation. In addition, I sent the company an email telling them that I had cancelled my trial membership and asking that they stop charging my card. But despite that, I am continuing to be charged.

MP-3 players are a hot item this Christmas, and Rhapsody is right there to monopolize on a free offer, which is fine, but many parents will find their credit card charged after 14 days instead of the advertised 1 month. Rhapsody should change their web site to include what Sandisk's flyer promises.