I followed their instructions and contacted them by email to obtain an RMA number for the return. After second email, they stated I would receive it in two business days. I sent another email and still, I have not received the RMA. I do not believe they want any returns.
Consumer Complaints & Reviews
I ordered a keyboard wrist pad. it arrived USPS in very bad shape the box was actually broken in half. The product is not what I expected and am trying to make a return. The packing slip attached to the mangled box stated you must call for an RMA# for returns. There is no phone number on the packing slip. I get online to get the number and call it, it rings probably twice and hangs up. I send a message through their website and get no response whatsoever. I contact two different people via their online chat and both say an RMA is forthcoming. I still have not received any. and the chat has a neat little tool that says if you would like a transcript of the chat conversation to key in your email and they will send it to you. Never got that transcript either. also had another question and tried to online chat again a few minutes later - get the message the service is not available at this time!?!?!?!?
