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Hattie of Memphis, Tn 38128, TN April 14, 2009

Applied for mortgage refinancing in February, 2008. Refinanced under FHA 203B which was set to close in 10 days. I was locked into the loan for three months. I told them the house was appraised for 65,000.00 because I had just had it appraised two years prior to application, by Solstice Mortgage and had not made any other improvements on the property. They appraised the property for 78,000.00.

Now I have an overage on my homeowners insurance which is not covered by them and a 13,000.00 overage on my title which they show as a 13,000.00 time. I refinanced to bring down the interest rate which was at 9.99% with a conventional loan which was held by Saxton Mortgage and to pay off some bills. None of the bills that I requested to be paid were paid and all of the equity was stolen. I only owed 56,500 on the property and now after the rip-off I ended up with a 78,000.00 loan and included in the contract is the statement that the home can never be refinanced, only to take the interest rate down.

The closing took so long until the name was changed from Families First Mortgage to American First Mortgage, LLC which I never make a practice of dealing with LLC Companies and had I known this I would never have dealt with her in the first place. I selected this mortgage company because the ad in the phone-book read that she could refinance within 24 hours. When I called her, I asked her explicity was this possible, she said yes. After finding out that the loan would be FHA 203B I called HUD and they told me the FHA 203B was set to close in 10 days. The reason I was depending on this is because I was not behing and I did not want to fall behind in my bills.

When I applied for the refinancing my credit was good but because it took so long for the loan to be closed, and I repeated to my creditors what I was being told that it was taking so long for the loan to be closed because the underwriters were swamped. when I missed the first month of paying bills it was almost impossible for me to catch up because of penalties and interest. My creditors were very kind to wait for the entire three months for a pay-off that never materialized. Some of my creditors I had promised to pay off, others I had promised to pay down.I did not receive enough money from my refinancing to do anything with. There was included in the bills that were to be paid off a 2500.00 payment for Citi-Financial. It took so long for the closing that they actually had to re-write their account.

I told the mortgage company, (T. Simms) she did not adjust any of the figures to subtract the 2500.00 she just took the name from the contract, so that money was stolen also. As a result, my credit went bad,because I was so far behind I am still trying to catch up. I am 62 years old and had lived in my home since July, 1995. Now I have a home that I cannot sell, I cannot go on reverse mortgage because the home is appraised over the value. Because of the economic down-turn the home was reappraised by the city just recently and is now appraised at 52,000.00. I owe a mortgage of 78,000.00. Also the mortgage note is 671.03/mo. I am on disability and it is a real stuggle but I feel that the loan should be modified or I should be able to trade the home for one of same value.

The finance Company is actually Chase Manhattan Bank. As you know the only paperwork that you receive before the closing is the good-faith estimate. You never get to read the contract until after the fact.

Pansy of Hennessey, OK April 10, 2009

I ordered 2 small repair parts for my Kenmore dryer. They were explicit about their fast service and it would be shipped within 24 hours. It is now 10 days later and no parts. When I got them to track the parts at 5 days they were in Ft Worth. When they checked tonight, 5 days later, they had made it to Dallas. These are small parts that would fit in a small USPS Priority box. It is ridiculous to take that time in shipping. The total shipping for these 2 parts was over 13.00. I would not recommend this company for any parts. The parts may be fine, but the customer service stinks!!!!

I have had to haul clothing to another location to get them dry for almost 2 weeks. It has agravatted an old back injury to haul the wet clothing.

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