QVC

I ordered a 42" LG TV, and got the confirmation email. I kept checking to see if it had shipped. They gave me a delivery date of Feb. 13, 2012. Today, I get an email, and several messages telling me that I can't use flex pay because I have never ordered from them. This is after they have taken my money. Can there not be a class action lawsuit for these morons?

I usually use HSN, but their payments were better with the flex pay for this television, that I tried them, and then I get the run around for 6 days. They should be shut down from all that I have read.

I bought my first laptop, Acer, in July. Within 2 weeks, it crashed. I paid someone to get it up and running. It crashed again. I called QVC and they said to call Acer. I did, paid to mail the computer in and received it back within a few weeks. Half the programs I paid for on the computer were gone and the computer crashed again in less than a week. I will never buy another electronic product from QVC, no one could help me and neither could Acer. Basically, I'm left with a computer that works when it wants to and no one to help. They (QVC and Acer) should be ashamed.

I made a return; they processed the return. I never received the money back, and every time, I contacted them, they have a different person giving me a different explanation. It is not only frustrating, but now, they want a copy of my bank statement. Other companies issue your money back right away. QVC takes 7-10 business days. It has been almost a month.

QVC has denied me from purchasing from them. I once had a QVC credit card which due to personal issues, it went into default (the amount owed was $315.00).

I have a thermo cup by Contigo that the lid has come apart into two parts so I can't use it anymore. I was wondering if you will replace.

Today December 11, 2011, I received a letter from QVC/GE Credit Collections that my account has been frozen due to lack of payment. A few days before, I attempted to place an order and could not get the order to go through. I called Customer Service and they placed the order for me. At no time did they mention there was any problem with my account, even though I bought up the fact my phone order would not go through.

I tried calling GE and the call stated they were not open and would return the call the next business day. It's Saturday and their voicemail says they are open Saturday 9am to 4pm. I called around 2 pm. I sent an e-mail to QVC's Customer Service stating the problem and how upset I was. I am a long standing customer that has mostly paid my account in full every time but this did not raise a red flag evidently. I called into Customer Service and got a rep who confirmed my account was frozen for lack of payment. They had the correct address and phone number.

I have not received any invoices since February or March of this year; their records say they sent them. I asked why I had not been called, they stated GE should have called. This did not happen. I have just authorized my bank to cut a check for December 21, 2011 to pay this account in full. I want my QVC account closed and will give all my business to their competitor. I should have been contacted, especially since a review of my account would show something is clearly amiss. I lived overseas for 3 years and kept up with my account, now living back in the States they can't handle it. I have an impeccable credit rating that they now have ruined.

I purchased a Toshiba Thrive tablet from QVC on 11/24/11 in the description the accessories included with the tablet was the power adaptor, USB charger, an additional back cover, portfolio case and stylus. Well, the portfolio and stylus were not in the box. I phoned QVC and was told by the customer service rep that these items were not included. I phoned again and let them know that I had documentation stating these accessories were included and was told that my complaint would be escalated and someone would call me or I would get a letter.

She could not give me a time frame when this would take place. I phoned QVC corporate office and was told the matter had been turned over to their legal department and she could not give me a time frame on a decision would be made on what they were going to do. Even on their own website there are over 70 complaints about this same issue.

I sent 2 rings in for repair; they had lifetime warranty on them. QVC rep told me they could not be repaired, and would issue a credit. I wanted the rings back and have them repaired myself. They informed me that they could not return the rings to me. I don't want a credit, I want my rings back. This is very bad business ethics. I will never buy jewelry form them again!

Several years ago, I purchased a Sterling silver bracelet. Today, I found out it's not silver at all. QVC said that since I don't know the date purchased or the item number they can't help me. This is fraud to me. I bought what I was told was sterling silver. The clasp is marked SS but the rest of bracelet is junk. Now they won't help me. Who keeps receipts for jewelry that's under $50 after five years?

I ordered a Dyson from QVC on easy pay. I had used a credit card that isn't primary, because I generally distrust anyone I am paying on installments, and for good reason. Also, I had forgotten about the matter, because I only use that card twice a year. Anyway, I received no correspondence at all from them concerning falling behind on my payments so I didn't think about it at all. I did at first but it was really just about when the first payment was due and I had no way to check my billing date. They did not assign me any type of account information so that I could log on to their system. I requested this information but never received a reply.

Anyway, 3 months later, I had a deposit on that credit card I never use, and went to use it and my funds were gone. QVC put some sort of hold on my card so that the minute I received a deposit, they took my money. I had over $500 taken, which was beyond the amount I was past due. I now will have to cancel that card and get a new one. They will not have access to my money or know when I have money. I don't even know how this is legal being that I had no holds or any pending transactions on my statement. Morale of the story is, never give them a good card. If you do any business with them, buy the item outright, which to me defeats the point of shopping there, or forget about. I may file fraud only because I did not authorize 5 charges to hit my account at once.

QVC is selling products that are defective to begin with and then they won't refund one's money and I can't believe they are still allowed to sell the same product. So, I am going to report the product and where I got it from which is QVC to the BBB and let them deal with this issue.

It's sad after they promote the product and it is defective with over hundreds of complaints that they still sell this product. And those that paid good money for the item, gets ignored. I don't see how they can be in business still on this item, Montel Williams HealthMaster blender for almost $200.

This happened on 12/10. I ordered the TSV in 11/10 and it was a Wii for 5 easy pays. I had to go on a wait list order that would be delivered on 12/7/10. I was charged the first easy pay but did not get the Wii. I called the customer service and was told that I was not charged. I had all the information from my bank. I had the bank on the phone and they verified all the information but QVC still said that I had not been billed. I had to get the corporate information myself due to the reps not being cooperative. I have never been treated so rudely by a so-called professional in my life.

This accounting person said that I had used a prepaid Visa, which it wasn't. I told her that it did not make any difference what type of plastic was used, they had taken my money and not delivered the merchandise! After faxing numerous documents from my bank and several conversations with different corporate office workers, they did see that they were in the wrong. This took five days to get my money back.

Needless to say, I stopped all business with this company and I purchased elsewhere so I won't have to listen to the annoying hosts anymore. Maintain records when dealing with this company because if they can, they will cheat you out of your merchandise and money.

I was told last Friday by QVC that my account had been closed, essentially due to the fact that I owed them money. Seven years ago I went through a difficult financial situation and settled various debts through the use of an attorney by utilizing the entirety of my 401(k) funds. QVC's bank, I believe GE, agreed to debt settlement. A forgiveness of debt 1099 was issued and reported by myself to the IRS as required.

Three years ago I opened another QVC account. As I indicated above, I realized last Friday the account had been closed without any formal notification to me from the company. On October 10, I contacted QVC's Corporate office and was advised the account was closed as I owed them money, this inspite of the fact that the debt had been settled and 1099 issued. They further indicated this is company policy.

It seems to me their action was illegal. Their representative, I believe, once again, was GE, accepted the settlement and provided government notification. QVC doesn't care what the bank, their representative, did or what government filings they made. They decided I still owed them money even though the debt was settled. The have no grounds to legally pursue a settled debt. I don't believe you can disguise illegal practices as company policy. I would appreciate your assistance in this matter. Thank you.

On a Sunday, October 2nd 2011, I ordered a Dell 17.3" laptop. On Monday, I attempted to log into my account to check the status of the order. However, I was not able to log in; a message stated that the account was not accessible and to contact customer service. I called the customer service and the representative informed me that my order had been cancelled and my account was closed due to previous fraudulent orders. This was my first time ordering from QVC. She stated that she would escalate my concerns to the fraud department.

As of today, October 7th, my order is still in limbo. I called back to check the status and was asked to call the corporate office. I spoke with the corporate office, who told me that I needed to call customer finance. Customer finance said that they are researching to see what happened. All I want is the merchandise that I ordered.

I'm very frustrated with this company. The customer service representative said that it looks like the person who lived at the address before me had been ordering and then not paying. Why am I being penalized for what he did? It makes no sense to me how a company can operate like this.

The first payment for $155.38 of the five easy pays is already deducted from my account.

After 31 times (sometimes twice a day) of trying to withdraw authorized payments from my account and not being successful, I had received no contact from QVC and they have my email address, my regular address and my phone number. I am being billed for 3 payments in one month.

My husband and I had no knowledge of this problem until the 3rd month (September) when I saw 2 payments being withdrawn and were told of another one going to come out later this month. My husband and I are on disability, so at least one of us are home all day long even though QVC "said" they called and left a message on July 31st, 2001.

The phone never rang from them. Due to the fact that we receive our checks only once a month, we are on limited income so this posed a hardship. Tracy from management didn't care and was flippant to me, so I was flippant to her. This would have been handled immediately if they had reached us in July. It just seems to be an excess of tries and they didn't follow up after they've never had a problem with us for over 25 + years.

The last 2 purchases I've made with QVC have been disastrous. The most recent was a $500 computer that worked for only 1 month. Then, they wanted to charge me a fee for help! I went to the QVC website to leave a professional detailed comment about what happened. QVC denied my comments! They said they could not accept my comments because that didn't follow their guidelines! I guess telling the truth about their poor service/products is against their guidelines.

I was very displeased with Breezie Bra, A03638. Poor fit, too tight. I had same bra two years ago and it was fine!

It seems they have cheapened the product! Thank You!

I have been a loyal customer to QVC for over ten years. I had a Qcard and had some financial issues two years ago.

The bank offered me a settlement, I took it and paid the settlement offer. QVC still did not open my customer account so I created a new one and I've used it for two years. This week, they closed it even though I've paid for everything I've purchased and I do not have a Qcard any longer. I called today to see why they tell me it was due to the Qcard account I had and even though the bank accepts the settlement they don't because they still lost money. This makes no sense, the bank would have lost the money not QVC.

Do they have the legal right to make me pay money that was agreed to be dropped due to a settlement?

I purchased Prepology Microwave Pressure Cooker from QVC. QVC stated that all products are tested prior to selling.

The pressure cooker burnt out my heating element on my microwave. I immediately contacted QVC by phone and email and was told to wait for the company to contact me. They refused to give a contact name or phone number of Prepology. It has been over three weeks and no results.

Last week, I placed an order with QVC for a new laptop computer for my husband for his birthday that is in a few weeks. QVC was offering it on 6 easy payments, which I thought was a great deal, so I decided to order it for him. This was my very first time ordering through QVC. I placed my order and got an email confirmation that my order had been placed. Over the next few days, I kept checking my order status to see if it had been shipped yet.

Last night, when I went to log into my QVC account to see if it had shipped yet, I got a message that said "Sorry, this account has been suspended. Please contact our Customer Service Department at 1-888-345-5788 for further assistance." I got right on the phone and called that number to find out what in the heck was going on and why I was being given a message saying that my account was suspended.

I was then told that someone at my address had easy pay orders that had not been paid. Neither my husband or I have ever ordered from QVC before, and we have only owned our house for a couple of years, so it must have been whoever lived here before us. I explained to the CS rep that no one who currently lives here has ever ordered from QVC before. The rep was kind of rude and said that there was nothing she could do and that I would have to write a letter to the corporate office. I then said, "So, you're telling me that just because someone other than my self who used to live at this address owes QVC money, I can't place an order?" She said, "That is correct."

What?! How does that even make any sense? I have nothing to do with whoever lived here before us and didn't make their payments. I don't even know them! Why in the world should that prevent me from ordering? I'm a completely different person! This is by far the most ridiculous thing I have ever heard! It's just like saying that I can't get a car loan, because the last people who lived at my address had a car loan through the same bank and defaulted on their payments.

What a joke! This makes no sense whatsoever! I just went over to HSN and ordered an even better laptop, which was immediately shipped. So ** you, QVC!

I received a letter from Nationwide C.S., Inc that they were to collect $33.00 on QVC's behalf, and if I would not pay within 30 days, additional fees would be added. I called QVC three times not knowing what the amount was about. They claimed they had contacted me by phone and mail? This is a lie. I asked for copies of their correspondence, but I never received anything. I offered to pay the amount I supposedly owed. They said no. I wrote a letter on February 28, 2011 to headquarters, explaining their mistake and they ignored it. So the collection agency contacted a friend of mine. Needless to say, they have my phone number and by calling my friend they now have broken the Fair Debt Collection Practices Act.

Again, QVC refused my payment, they hired a dangerous collection agency and now they will end up paying me more money than I ever "owed" them. I also contacted the FTC and gave them all the info.

I am on medication for HB and this going on for months nonsense has made it dangerously high.

I ordered an iPod from QVC Home Shopping Network and used the five payment flex payment plan. I changed my billing information on my account so that the five payments could be deducted from the appropriate bank account. The next day, I noticed that all five payments were posted to be paid from my bank account. I contacted QVC customer service. I was assured that the all payments would be reversed and that only one would be processed. A few days later, all five payments were deducted from my bank account putting me in a financial burden. Why would I request a flex pay payment option if I could pay the whole amount upfront? Furthermore, I am sure I was assessed the extra charges associated with having a payment plan despite they received all funds up front.

Flex payment plan yet QVC accelerated all five payments causing financial burden. I just want others that are relying on flex pay payment options to be aware of what could happen.

In the middle of November, I ordered a 46-inch Sony Bravia TV and Sony Blu-ray DVD player on the easy pay plan of 6 payments of $221.00. I received the items on November 27th or 28th, which I thought was pretty good delivery time for such a large item. After mounting the TV on the wall, I was not very impressed with the picture quality, so I decided to return it. I only had the TV a total of 2 days. And then, I shipped it back using UPS. It cost me $70.00 to ship both items. They received them on December 1st. I called QVC on the 3rd to confirm that they had a record of the return. They said that they did receive the items in good condition. So, I asked when would my account be credited for the $221.00. They said that it should be a couple of days. Mind you that the payment was taken from my account the very next day after I placed the order.

Four days later, I had not received any refund so I called again. The rep said that it should have been done and that she would note the account as such and give it another day or two. I waited another 3 days to call them again. This went on for 3 weeks and about 6 reps. I finally got my refund right before Christmas (23rd) and I thought finally it's over! It's not! QVC then charged me for another payment! I called immediately (27th) to let them know. The rep told me that whoever set up the refund forgot to cancel the easy pay payments. I informed them that I do not have $200.00 to just sit out in limbo until they get their act together. The rep apologized and said that it should be fixed in a day or so. This was on a Monday.

I called back on Thursday to let them know that it wasn't taken care of and that I couldn't take my wife out for New Year's because of this mix up. This rep then told me that it should be done by that following Tuesday. Because of the holiday, he could not make it happen any faster. Two more calls and I finally got my refund on January 9th. Hopefully this is over and they don't charge me another payment!

I returned a baseball cap that was for my husband with cancer and it was defective. It had a bleed line on the writing. I sent it insured, and they said that they never received it and I needed to wait 30 days and collect on my postal service. Today, I called QVC again, and they again said that they never received this item. I went into our post office and they gave me proof that QVC received it on 12/6/10 and signed for it. They're still refusing to refund the cost of this item to me.

I ordered a handbag for my mother online which stated to be delivered on the 24 of Dec. I paid extra and QVC has taken my money and will not allow me to cancel.

This entire order has been a disaster. And now with another pending charge from QVC, I now have $150 tied up in an order that I cancelled and should not have been charged for, at Christmas time no less. I was simply trying to get my husband, who is deployed to Iraq, a great Christmas present but now with money being tied up that definitely makes it hard to provide the rest of the family a good Christmas.

QVC offered 2nd day shipping for an extra charge with a delivery date of 12/6/10. However, when I called on 12/4/10, I was told by 3 different representatives that this was not something you should have offered because it ships directly from the manufacturer. This is a problem. That would have been fine to deal with if someone at QVC could have given me an expected delivery date. But again, 3 of the agents told me there was no way to contact Bose and find out when the items were shipped, unless of course there was a problem with the order. (they failed to see this is the problem).

I attempted to cancel the order with a supervisor who was quite argumentative and indifferent if not just plain rude. She said I couldn't cancel it until I receive it. But, in the meantime I had emailed QVC regarding my order and was emailed back confirming my order would be cancelled. The supervisor refused to give me the number to corporate or any of her superiors in order to try to resolve my issue, but after I insisted that the other agents I had spoken did tell me there was a number to corporate, she finally conceded. Someone called me back regarding this supervisor's attitude and apologized etc.

So my order is cancelled but then I receive a charge from QVC for the Squaretrade warranty plan. Why? Why am I being charged for a product that's been cancelled? I called and was told it would be 2-3 billing cycles before I see that credit show up! It's a debit card! I don't have the money for QVC to hold on to it for 2-3 months!

You guessed it! Another charge from QVC, this time $104 for my Bose headphones, the order which was cancelled a week ago. seriously, now I have over $150 out to you at Christmas time which I didn't have to spend in the first place! Guess what? The order was actually delivered 2nd day UPS. It wasn't the promised (estimated) delivery date of 12/6, but it arrived on 12/8. After all of that, after 2 agents and one supervisor and an email all stating that it would be sent regular mail and would be anywhere from 7-10 business days, it arrived only two days after the promised delivery date. What is going on over there? Why couldn't anyone have made a phone call? Why doesn't anyone seem to know how the ordering process works?

I purchased 2 computers from QVC on easy pay. QVC said my account would not be charged until computers shipped. However, they put a hold on my account for 3 computers but remember I only purchased 2 and they said my account would not be charged until they shipped. I informed them of this error and they would not correct it. Customer Service was very rude even though they had a "hold" on my checking account for funds on 3 computers and I only purchased 2. Customer Service was very rude and did not care that they were holding funds that did not belong to them.

They were fraudulently holding money for a purchase I did not make. My bank said all they needed was a fax from QVC, so they could release the hold but QVC would not do it even though it was fraudulent. I believe it is against the law to hold money for something I did not purchase. I thought QVC was a reputable business but I was mistaken.

In May 2010, I noticed that I had been charged double for a purchase that I made and so I reported it to the bank to resolve. A claim was made and I was told to go back over my statement and see if there were any other unauthorized charges made against my account. I saw that there were others so I reported those as well. The charges were for $140 from QVC on a monthly basis. I was told by my bank that they were only able to go back 30 days for charge back and that I would have to speak with the merchant directly for anything more.

I contacted QVC, was told to file a police report and fax it in, which was what I did. I talked to someone at QVC later and was told that I needed to go back to the bank and that QVC can't do anything if the bank doesn't do something first. For months this went on back and forth and neither QVC nor the bank did anything. Finally I filed a complaint with the BBB and QVC's response was that a fireplace was purchased from them, and dropped off to my home address during the middle of the day with no signature for receipt. I do not have possession of any such merchandise, I did not receive or sign for anything, yet they have taken $750 out of my account for this merchandise.

I also filed a complaint with the BBB against my bank and their response was, because I have made a purchase from QVC in past years at a different address, then they cannot issue QVC a charge back for my money. I explained to both the merchant and the bank that I don't have their fireplace, never received it and didn't sign for it, and I can prove that I was at work all day when they claim they dropped it off. But they are still refusing to give me my money back.

For whatever the reason, I guess because I'm not a big bank or a big company, that I'm just supposed to sit back and let them steal from me and do nothing. The amount that QVC was taking out is almost identical to my car insurance payment so I really just didn't pay attention. Besides, my father was fighting cancer and I just didn't realize that QVC was taking my money. I did everything they asked of me, and still no one wants to give me back my money. QVC has no proof that the merchandise was even dropped off. How do I know that the delivery person did put it in the back and just write that he dropped it off on my door? Whose responsibility is it if they drop off $750 of merchandise with no signature for receipt?

This is now stealing at this point. They cannot prove that I took possession of it yet I still have to be responsible to pay for it because I noticed the charge late? I was not under contract with them, I was not aware of their time frame to report something like this. Why am I being held responsible for their mistake because they sent something out and didn't confirm if it was received by someone or not?

I see others have the same issue with sales tax and QVC. QVC is the only company, not based in DC, where I live, that collects sales tax on all items. Amazon, Barnes and Noble, Nordstrom, no one else does, only QVC. Yet, QVC has no outline here. I pressed this issue long and hard with QVC and spoke to them as well as other companies listed.

The answer I received from them was in direct contradiction to all others. I even checked with the DC Division of Tax and revenue and the other companies are correct. I all have to do with internet shopping laws. Yet QVC is sticking to its guns. To the person in NJ who complained about being charged tax on clothing when NJ does not charge on clothing (I am from NJ), you need to escalate this. I plan on doing so with the DC Government. I find it hard to believe that all the other companies I spoke with are wrong and QVC is right.

I have the same issue as many other consumers. That is the handling of the QCard through GE Money Bank. I have other cards issued through GE Money Bank and never have an issue with them. Because the contract for QVC/GE Money Bank does not allow for a representative from GE to handle the card, you must deal with QVC. Unlike other GE cards I have, when I dial the number listed on the back of the card I get someone at GE.

If I want a credit line increase, I can request one and it happens. Lord and Taylor has raised my line of credit two fold in 6 months (GE Money Bank is the provider), because I speak to a real person and they look at my credit score and history and payments. With QCard it is all automated, so no person can assess the entire picture. When you contact QVC, they say it is GE. They transfer you to GE and they say it is QVC. I actually spoke to a management person at GE last evening who told me there is not one person assigned to QVC, because that is the way the QVC contract is set up.

Even if she wanted to increase my line of credit, she could not because they way it is set up is all automated and no one at GE can intervene. What is really sad, is I escalated this to the CEO's office and they stated they could not do anything about. So Lord and Taylor, Amazon, Shop NBC all raise my lines of credit, because I can speak to a credit analyst, yet QVC, who is also issued by the same bank as those mentioned, can not because it is a computer making all the decisions. And QVC has washed it hands off the entire credit situation. This is not what I would call service.

I have shopped with QVC for about 20 years. They were always good. This bank they have for their Q card is a joke. If they want to have a Q card, QVC should be handling it themselves, not some second or third party that has no idea what is going on or that you cannot talk to. If you want to talk to the Q card bank, you cannot even reach them and QVC will not give you the number unless you are in collections!

Hello, that is my money they are playing with! I had a vacuum that did not work. I told QVC I was sending it back and would not pay the last ezpay. I was told okay, just send it back. The Q card bank charged me for the vacuum I did not have and they charged me a late fee. I talked to an Elizabeth and Bob at the Q card bank when QVC finally gave me their number. Bob was very rude, and he in other words laughed at my complaint! QVC needs to handle their Q card themselves, not a third party bank. Or, let a bank handle it that you can talk to, not one that is unavailable to the public to communicate with!

I was ordering a gift card online for my mother for her birthday. I accidentally selected the electronic gift card (my mother does not own a computer) and didn't realize it until the order was submitted. I tried to cancel immediately, but there was no online way to do so. I called the customer service number, went through the lengthy, automated menu, and did what was required to cancel the order. I then went back online to order a gift card to be mailed.

When I later checked my account, I saw both gift cards listed. When I clicked on the one for the electronic gift card, I got a message that the order was cancelled and no action could be taken.

Two days later, I checked my online bank account, and found that I had been charged for the electronic gift card, even though it had supposedly been cancelled. I later got an email that my order for the electronic card had been "shipped" even though there was nothing in my email Inbox.

Even though my 81-year old mother loves QVC, I have found them to be so frustrating that I would never want to buy anything from them personally.

I purchased a first time aired sterling cultured coin pearl bracelet from QVC back in August. I always prefer to read reviews before purchasing a new item. However, the bracelet was very attractive and I thought I would take a chance. Upon receiving the bracelet, I was quite pleased. I was in fact preparing to go on vacation and decided to wait and wear it for the first time on vacation. I had the bracelet on for less than five hours when I noticed the bracelet was not on my arm. Three of the five hours of wearing the bracelet was in the car en route to the Cape. At the time I noticed it missing, I had just walked through shops in a local town on the Cape. I retraced every single step and went to every store I had been in, but no bracelet was to be found. The clasp was magnetic and apparently not secure at all given that it fell off in such a short period of time. I even contacted the police department to inquire if anything had been turned in to lost and found in that town, but still nothing.

Confident of my purchase with QVC, given I have ordered for a number of years, I contacted them upon my return from vacation. I initially received the typical form response, "Sorry, cannot do anything without the bracelet. " In my second correspondence to QVC, I requested that my concern be forwarded to a supervisor. I never heard back from anyone and wrote another email, to which this time I received a call from customer service apologizing, but stating that nothing could be done without the bracelet.

I obviously cannot do anything with the bracelet because it is gone. I have tried a number of times to read reviews about the item, but funny enough the item isn't even available online and can only be ordered via phone. I mentioned to the customer service rep that it would be in the best interests of other consumers to communicate the fact that the clasp is faulty so others who are thinking about purchasing the product are informed. Customer service claimed she would submit a comment about my experience. QVC is a multi-million dollar corporation and absolutely nothing could be done to compensate my loss. That is so very sad.

I ordered a bed frame from QVC, which included a headboard, side boards, foot board to go into my new house. I ordered the item on July 29, it arrived the middle of August and it was just a headboard. I contacted QVC and asked where the rest of it was and the representative told me it was coming. I waited a day, another day. I called again and got a different representative. She told me that was all that was coming and to make sure I knew what I ordered. When I referred her to the description, to my delight she agreed with me and confirmed that I was indeed a literate person. She told me she would send out the correct order and when it comes let them know so they can arrange for a pick up of the wrong item.

I waited a week, I waited two weeks. At my doorstep another box from QVC that oddly looks like the exact same box they sent me the first time. Oh, right because it was. Once again they sent me the wrong item. (Headboard count is now 2.) Following another disgruntled phone call from me to the representative, she promised to contact corporate to get a reply from them as this was unacceptable. But I would need to wait a week to hear from them. (Not kidding.)

So I called a couple days later because this is just ridiculous and I spoke to another representative, rehashed the entire tale and asked what the status is on corporate but she knows nothing because nothing is in the notes about that. (Awesome.) So she talks to her supervisor and tells me that they are manually, mind you, having someone verify my shipping before it gets sent out and make sure everything is sent to me correctly and that I should wait 7-10 days for the products arrival. It is the 18th day and still nothing. I contacted QVC and asked for my money back, which they agreed to but I have to box up the headboard. Problem being since the first rep said that more parts were coming, crazy me, actually opened the box because I believed she had her facts straight.

So now I had to piece together this Picasso-like box made of various pieces of cardboard in order to wrap the headboard and I now await the UPS truck who will presumably reject the sloppy package. Or better, he will probably never arrive. I was told they would be at my house within three days. It's the third day, no guy in brown in sight.

I have been a QVC customer for many years nearly 10 now. I have purchased much inventory from them over the years and on Friday 9-3-10, my account was closed for no reason. Customer service reps stated that they had no idea and I needed to contact Corporate. I called the corporate office on Tuesday and was informed that my account was closed "by association." Well, the rep stated that another person had an account at the same address and did not make all of their payments. I asked them what that had to do with me because they have never had a problem with me and they just said that they lost money and this is how they resolved the issue. This is stupid!

For two years I have had a membership with QVC and estimated that I ordered over $2000 worth of merchandise. I ordered many on easy pay because you can pay the total amount over time. I never had any problem with payments, returns or quality. I recently ordered a new Vizio HD TV that only cost $399 with 5 easy pays. They took the first payment out and authorized the entire purchase price on my MC Check card. I logged on to get an estimate when it would be shipped out and could not access my account. I tried several times and finally clicked on the request for my password to be sent to my email because something was wrong. The password had been changed.

I called and was told by customer service that my account was cancelled because someone at my residence had an outstanding past due bill with Qcard and unpaid merchandise. That person was my mother who used to live with me. I do remember she had huge problems with QCard when she became ill and could not make payments. She had insurance but could never get GE Capital/QCard to help her. I had an account of my own with no QCard using my check card for payment and have ordered many things since that time over the past two years, over $2000 in fact. My account has nothing to do with my mom's past business with QVC.

I am an adult, have a separate account with my own method of payment, phone number. But because it is the same address they had on file for her, my account was closed. They even discussed her past due status and changed my password to the one she had set up. I know their thinking, this is really my mom ordering more stuff and so we will cut her off.

I offered proof of my identity, that i was not her, and they declined. In fact, from customer service through the top of their corporate ladder, there was rudeness, complete lack of concern or care in the least that I had spent so much money over the past two years to be canceled out. I am so surprised at their lack of customer service and care that conflict with the service I have had when ordering and the attitude of the hosts. There are vitamins that I order that are exclusive to QVC called Nature's Code that I can no longer order.

I have congestive heart failure and these vitamins really helped me with nutrients, etc.overall better feeling with my prescription meds. QVC didn't care that I ordered an HD TV at the time because they took my first installment and authorized the entire amount which three days later has still not been removed or corrected.

I purchased a Quadra Ionic Breeze from QVC in May of 2008 and August 2010, after the unit quit working in my attempt for a repair I find out the unit is a health issue. My concern is, I was not notified by QVC to discontinue use of this product. And in reading complaints about the product as far back as 2008.

I should not of even have been sold the product. I am just glad the unit quit working because I bought it for health reasons and it seem to be quite the opposite. This Ionic Breeze is in my workout room to give me clean air as I rebuild myself after heart surgery, was this a good thing during a hard workout? I am just glad it quit working.

I purchased this e-reader book from QVC in December '09. I read one book then downloaded more and it froze up. After several emails, they had instructions to update it, which never worked. In April they finally sent me a label and return form for them to update it. I never got it back and now they are out of business.

They ship items by US mail with no tracking numbers. I never received my product that I paid for $6.00 shipping of 6 oz of product and then they told me that I had to wait for 16 days before they will rectify my issues. I had 30 days to return the product that takes 2 to 3 weeks to receive. Why is there not a law that all products you pay for that need to be shipped have tracking numbers? It seems to me that it's a complete set up for consumer scams.

I bought bulbs from QVC. That did not come up twice but I was stressed. They wanted happy customers. They neither stand behind the bulbs nor does Cottage Farms and Roberta's, whose bulbs they were! I was assured a supervisor in customer service would call me within 2 hours and they did not do that. I will no longer purchase anything from QVC as they do not stand behind their products!

I spent about $70+ for these two bulb shipments. That's a lot of money for nothing!

on march 12, 2010 i ordered two oreck vacuum cleaners from qvc with a four easy payment plan...in the beginning of june when i received my statement, i noted that installment #3 was not reflected on my bill...i called customer service and was told it would be reflected on my next bill. On june 29, 2010 i received my qvc statement indicating payment due in the amount of $217.02 for installment easy payments of 3 and 4.

i called customer service and was told that because of the billing cycle i am being billed 3rd and 4th payment which now makes this three easy payment plan. qvc never sent a bill for the 3rd installment and i notified them of this. i do not think it fair to advertise 4 easy payments and then say the biling cycle caused payment to be made in 3 easy payments..this is deceptive on their part and they claim there is nothing they can do about it...it happens sometimes.

I purchased a Prepology Microwave Grill which became defective and ended up arcing and ruining my microwave. I have since replaced my microwave and contacted QVC for resolution. This product is a fire hazard. I have called QVC and was referred to Corporate.

Prepology finally called me three weeks later to tell me that they needed pictures of the grill and asked what was the year of the microwave I had. However, they neglected to tell me where to send the pictures. It is clear that QVC does not stand behind their customers nor do they expect their vendors to stand behind their products and make good on items that are defective. There are numerous complaints about this product on QVC and yet when I called about this particular problem, they act as if this is a new complaint.

I would think twice before I purchase anything from QVC. They do not stand behind their products. This item is a fire hazard and both QVC and Prepology know it! I had to replace my microwave that was only two years old for $127 and cost for the grill is $30.

On March 10, 2010, QVC closed my account. I have called QVC many times to find out, but no one will tell me.They did say there were many accounts at my address, but there were only 2, me and my husband, John. I tried different email addresses because I thought there was something wrong with my email address **, but when I called QVC, that's when they told me my account was closed. I do return items to OVC, but I always insure them and there policy is 30 days to return, no questions asked.

They never said there is a limit to how many returns. Also, I had a dispute with them 6 months ago with my Discover Card, QVC said that they did not get one of my returns, but the post office said they did because it was insured, so I called QVC again, and again, they said they did not receive it. So, I then called Discover Card and they said they would resolve it. Now, I do spend a lot of money on QVC, but it it's my choice, also, I have items that are on auto delivery, like my vitamins and now, I am really upset, I can't get them. I hope you can help me.

Back in October of 2009; I had returned a Dell mini laptop to QVC and was waiting to see a return to my mother's credit card. My mother wanted to pay for the laptop and when she found out the laptop had many problems I returned it and she wanted her money back. In November 2nd, 2009, I found in my account $96.89. What happened was my bank card that I'd use on my membership account was the wrong card they put the money back on. Customer Service representatives said that I would have to mail it to my mother for her to get the money back because QVC can not get the money out of my account once it's returned to an account. I'd mailed it to my mother later that day.

On November 16th, 2009, QVC did take out the $96.89 out of my account after Customer Service representatives said they cannot do that. My account went over and I had to pay for QVC's actions. QVC said I would be getting refunded back for that but they returned the money to my mother's credit card; I would try to talk to my mother but now she's not reachable and phone number is changed.

QVC will not return my money to the right account even when QVC stopped the money going to my mother. Dan ** thinks it did went into my account but QVC has spoken to my bank about this matter and the bank is saying the same thing and the account QVC returned it to was wrong ,the bank said. I lost two $96.89, $70.00, and $48.36 by QVC and Dan **. Thank you and I will never shop at QVC.

I received an email on 02/14/2010 that I had purchase a Jacqueline Kennedy kiss and hug bracelet. I immediately contacted QVC and told then I did not order anything. The representative told me that it was error with the email, that another person had the same email and that I should change my email. I did that and never thought about the situation again until I received my credit card statement showing the charge of the bracelet.

I immediately called them back they told me the case had to be investigated and someone from their fraud department would get back and get in touch with me. I have called several times and the customer service keeps telling me that the fraud department will get in touch with me.

I called on 03/04/2010 at 10:30 am and spoke with Stacy. She told me they (Fraud Department) didn't have a contact number so they could not reach me. I told her that was a lie because when I called in the past I had to update my contact information. She then told me they would contact me. It is now 03/09/2010 and my credit has been billed for this purchased that I never made and QVC has not done anything to fix this problem. I was charged $69.05 and spent a lot of time on the phone and got stressed.

On QVC, I ordered 3 month facial supply from meaningful beauty. When I spoke to representative, I make sure that I will get product 3 times, each month separate (my conversation with them was recorded; this was what I was told by customer service). I told this man that I need this stuff in 3 different times. I buy this stuff for three different people for their birthdays.

So I did get this product only one time and I was charged $84.67 twice. I did call the company and I did talk to manager. I explained to her what happened and that her worker told me that today, they have better deal and lesser money. For a three month product, I will pay only $119.00 and this product will be sent to me in three months. Her answer was that she doesn't know what this worker promised me, but they send me only one time product for three months. I ask her to pull out the record to make sure that I didn't lie. Her answer was that I must pay price, otherwise they will put me on collection. I was really mad that I closed my credit card.

Few weeks later, they send me a bill for another stuff that I never got. Now, they want another $120.55. I called again to the company and told them that I didn't get anything from them. I didn't know what they are talking about. Again, their representative agrees to send me new stuff for free to replace the lost one. But I don't want anything from them and I don't understand why they sent me the product the second time (if this was sent at all) if I fought for the first one. Where is the logic? Please, help me solve this problem. I try doing this on my own, but because they have more power than me, this company put me on collection. Thank you.

I ordered a computer in Nov.2009 from them. I found out in Dec. computer was on back order so I cancelled the order and ordered another computer. In Jan. I was sent a printer, a free gift for the computer I originally ordered. I called QVC and told them I cancelled that order (sent back the printer). On Jan. 14th, I was charged for the computer that I never received and QVC couldn't provide me with a tracking number and will not give me my money back for a computer I never received. On top of that mistake, the 2nd computer I ordered to replace the 1st one broke. I sent it back and they haven't returned my money for that one ( which 2 representatives confirmed that they did receive it back). QVC owes me $795.95.

I called QVC to order an item. I was informed that I was pre-approved for a QVC credit card (QCard)through GE Money Bank. I was told my credit limit was $1,600.00 and my APR Finance was 24.99%. I was also told that if I used the card for my current purchase, I'd receive free shipping. I agreed to the terms. They required three more pieces of information (the last 4 digits of my SS#, my date of birth, and my cell phone number) which I provided to them.

It was at this time that I was told that my application would come in the mail in 7-10 business days. I was also told that the account could not be used at that time. When I explained to the operator that she told me I was already approved she apologized for the confusion. I then asked for the application to be canceled because I did not want my credit run. I was told by the representative that I had to speak to the Customer Service Department and she transferred me.

When I was switched to Customer Service I was told that the action could not be undone. However, she told me that she would send a notice to the credit department and request that my credit not be run and the action canceled. I was not satisfied and asked to speak to a supervisor. At first I was told no. I insisted and was transferred to a supervisor.

The supervisor told me I was already approved and put me on hold. When she came back she told me that I would receive the application in the mail just as my original representative did. I told her that I did not want the card and I was thoroughly mislead by their original representative. I also told her that the customer service representative attempted to send an email and cancel the action. The supervisor told me that it was impossible to reverse and she was sorry for any confusion.

I then asked her for GE Money Bank's direct number with hope that I could settle the matter with them directly. The supervisor gave me the number and our call ended. I proceeded to call the number she gave me. Unfortunately, it was a mortgage company. After several phone calls I got the correct number to GE Money Bank QCard department. Due to the Thanksgiving holiday, they were closed.

At this time I have no recourse. My credit will be run again. An action that I desperately wanted to avoid. Also, when I cancel the card it will cause a negative effect on my credit score. The original information given to my by QVC was 100% false and in my opinion totally fraudulent. If necessary, I will take further legal action. Thank you for your consideration in this matter.

I ordered a Samsung tv from QVC using a prepaid debit card (Walmart) and everything was fine till I got a call a few days later explaining they didn't accept prepaid debit cards (nice of them to process it though). I canceled my order, but asked if I could use my bank debit card. They said yes, they accept those.

So after waiting TEN days for them to return my money I deposited it and ordered a Philips tv I liked. I called 4 times over the last few days every time being told the order was fine. They told me yesterday it had processed and authorized and I would get the tv Friday. Tonight I noticed the charge dropped off my account so I called my bank. They said QVC canceled the order.

I called QVC and checked online and both say my order is shipping and I will get it Friday. This is the second time. I am ordering it from Newegg in a few months for cash like I should have in the first place. QVC is just out to make interest off our money. I've shopped with HSN and Shop NBC in the past without incident.

In a few weeks QVC has shown me that this is a scam on their part to make interest off holding our money for weeks on end without delivering a product. It's wrong. I could have used that money elsewhere but now I have to wait 30 days for a refund or try to get my bank to reverse the charges. My mission right now is to warn as many people as I can on as many sites as I can. Maybe by making them lose business they will stop screwing people.

QVC ADMITT to this but wont give me any anserwes they are now blaming their server in the USA .

We have been QVC customers for years and have never had a problem. If you have returns and follow the rules, there will be no problems. We return things all the time with no problem. I even had a complaint with a computer that was sent back to the company and they did things that were no included in the warranty and OVC credited my charge card with the difference. I could ask for more of a company. All I have is praise for QVC.

QVC will not allow me t make a payment with a debit card I used to bank with a bank and used a debit card. This is ridiculous.I now have an accunt with Cmamerica bank and use the Direct Express debit card now why cant I set up an online payment with that?Why cant they take t debit card payment from that?

Ordered a mini Keurig offered on sale end of February. Went online to check customer comments on other models to find product manual and read same. Found warning the product contained harmful chemicals including lead which has been found harmful in CA and has potential for causing cancer, birth defects, and other problems. I sent in an email complaining about same and asking why such a product would be presented. My message has not been posted nor have I been contacted, but I immediately cancelled my order.

People can't be reading this warning and still drinking the coffee. Warning not particularly in the boldest of type. Products are K22403, K125142, and K17388. Have been checking daily and found that as of 3/11 a new manual has been issued for one item in which the format has been changed (warning now on left side of page), the print is tinier and blurred. It appears that there are some alterations being made for the website. Warning sandwiched between comments on needles which pierce K-cups and a caution about hot water. Product is made in China. As you know, lead, etc. has been in products from that country, even in things for youth.

I cancelled order, but am concerned about contents of items where there is no manual to read. Especially concerned for people drinking this coffee.

i wrote a letter to c/o the interest rate, which is 22.8 %, and was raised from 19.6% in 1 month. i was told that this was out of their control and was in the realm of their finance dept. i was not given threi name, my letter was sent to them, and i received a generic respons, on unmarked stationary.

i will pay my bill, but will no longer order anything new from them, until the interest rate is lowered.

QVC is charging sales tax on imitation fur clothing - NJ DOES NOT HAVE A SALES TAX ON CLOTHING OR IMITATION FUR CLOTHING.

As of 1/1/09, NJ began charging a sales tax on GENUINE FURS - NOT IMITATION. I have confirmed this with the NJ Dept of Taxation.

QVC REFUSES TO MAKE THE CORRECTION.

I brought an Ionic Breeze 4 years ago at the cost of $400 with a lifetime guarantee. I returned my Ionic Breeze last month at the cost of $14.95 and it was returned to me stamped, Not accepting returns. Then I pulled Ionic Breeze up on the computer and learned it went bankrupt. So, I, the consumer lost again. What's wrong with it - well it sizzles and sparks. So rather than burn down the house, I unplugged it and placed it in my garage for storage.

It's the same old story....the company claims bankrupt and then opens up under another name. Why do you think The Sharper Image is advertising: Something bigger and better is coming. THERE OUGHT TO BE A LAW TO PROTECT THE CONSUMER.

I recently purchased (2) two steel, crepe pans online from QVC, and the description for that item stated clearly that the item was Made in France. When I opened the box and looked at the products, they had a sticker (label) affixed which read, Made in China. There was nothing in the box explaining that a similar item (or substitute item) had been substituted for my original, so I was expecting 2 crepe pans that were manufactured in France.

Since I had just received my items and haven't had a chance to use them for cooking yet, I decided to go online at QVC.com and post a review of this product based on my visual findings (& not its intended cooking purpose since they havent been used yet). In my review I stated that I had gotten 2 pans that were made in China and NOT made in France, as they had shown in their description online, and also alerting people upfront to that fact before they purchased this item, and for the buyer to beware that quite possibly they would be getting a product NOT made in France. I also stated that I wanted people to know that QVC was misrepresenting this item in clearly stating that this item is 'Made in France' when in fact, it is not. After submitting my review online, I was told that my submission must meet the QVC Community Standards and that it would take up to 5 days for my submission to be viewed online.

Two days after my submission of my review, I receive an email regarding my submission, regretting that they CANNOT use my submission because all or part of it does not meet our Product Rating & Review guidelines.....We are unable to provide the specific reasons why your ...submission could not be used... They then proceeded to tell me how much they value my input and that my feedback is important to us and if I have any other customer service issues to use the Contact Us link.

If I am such a valued customer, why is QVC only allowing and approving the submission of good or nice reviews about a product, and not include the bad ones as well? Are they afraid that someone will find out that they are mailing people substandard products, while clearly misrepresenting the product online by saying that it's made in France? Did they purchase these pans from China months ago, and are now trying to sell them off as quickly as possible and saying they are made in France so people would buy them? I don't know. But this doesn't sound right to me.

If a legitimate company tells you that a certain product of theirs that is for sale is made in a certain country, I expect to receive that very object from that country, and not another! (unless told otherwise). QVC is deliberately misleading people into thinking they are getting something made in France when they clearly know that the product isn't made there, but in China, and it seems that they are trying to quash anyone who wants to have a say-so on that matter by deliberately exposing them publicly, such as in an innocent review! What kind of racket is QVC trying to pull?

I want justice in this case. I wont rest until this is satisfactorily resolved. I believe that people have a RIGHT to know, both positive and negative comments, about the items QVC is selling online. If I have to, I will seek legal counsel against QVC for willful discrimination & bias, selective choosing, misrepresentation of product(s), and criminal fraud in trying to cover it up and persistence in their unlawful ways.

I purchased a month's worth of Nutrisystem for approximately $200.00. I don't see any of their products as food. It tasted so bad that I couldn't eat it. And that may be their secret to weight loss. The last packaged dinner I ate gave me diarrhea that lasted 4 days.

On March 28, 2008 I paid, through my bank's online bill payment service, $69.42 to pay off the balance on my QVC account. The check was sent to the old payment address in California. In April I received a bill stating the payment was not received. I thought it was due to not enough time having passed since it was paid. In May I received another statement saying the bill was still not paid. I began calling. I got copies of the cashed check and sent them to QVC PO Box 981462, El Paso, TX. I heard nothing.

Then I discovered QVC had reported me to the credit bureau for being 30 days late, which is ruining my chances for a mortgage. Calls to QVC and to G E Money Bank have been unsuccessful. I want the ding on my credit rating removed and credit for the check they cashed. I have copies of the check, but I can get no one to listen to me.

I wish I had never heard of QVC

Bed began to sag after a few years and we were just told that was too bad and there is nothing they can do about it. We are not fat people.

I have a complaint about the Tova Signature Perfume that QVC has been selling since approx. 1991/1992. I have been purchasing it from them since that date. Tova Borgnine (wife of Ernie Borgnine, the actor) was the original developer of the Tova perfume. She sold out to QVC approx. 2 or 3 years ago, and since QVC bought her line, they have changed the ingredients and/or formulation of the Tova perfume to where it no longer smells the same or lasts any longer than 1 hour after spraying. I am not the only person who has worn Tova and is now complaining about it.

I have also submitted a complaint to the Better Business Bureau and recently received a reply that I must be having problems with the Tova since I am now older it is my own fault that Tova doesn't smell the same on me. I am not the only person who is complaining about this. There are at least 50 other women on the QVC message board and numerous purchasers of Tova products have left bad reviews for the Tova perfume on the QVC web site. We cannot all be wrong.

QVC, since buying the Tova line, has tried to change the ingredients to cheaper ones and change the formulation of the perfume and pass it off as the original Tova Signature. QVC has lied to all of us and is deceiving new customers in presenting the Tova Signature as being the same as the original. It is not. In fact, the older bottles of Tova Signature had only 3 ingredients. The new Tova since QVC bought it has around 20 ingredients.

When Tova Borgnine owned her company she sold a lovely perfume called "Tova Signature Eau de Parfum." I have worn this fragrance for approximately 12 years. Then, approximately 2-3 years ago, Tova sold her company to QVC and/or QVC took over Tovas company. Shortly thereafter, that is when the perfume's scent changed and also its long-lasting fragrance was no more. QVC and/or its manufacturer/formulator are not using the same quality ingredients as the original Tova perfume (when Tova owned her own company). QVC is still saying that it is the original formula, up to quality standards, etc. Most of the original Tova customers can tell a difference between the good? Tova and the bad? Tova. When Tova owned her own company there was never a problem with the fragrance. All the problems started when QVC took over Tovas company.

I have twice written to Tova Borgnine. As of today I have not gotten a response from her. I have also written to the President/CEO of QVC, Mike George. I did not directly hear back from him, but a Pat Kaplan from QVCs Presidents Office conversed with me via telephone saying the same boilerplate response of: the ingredients are up to quality standards, they did an independent study and I hope this will assist you.? I also wrote to Allen Burke, QVCs Beauty Merchandising Director and got that boilerplate response as I mentioned previously.

Many QVC customers have filed a complaint with the Better Business Bureau. We are just now getting some response back, but QVCs answer has now changed. The letter says that QVC is, and has been, aware of the issue. Last year QVC took steps to correct the problem and believe it has been rectified. For a relatively short period of time, the formulator of the Tova fragrance had slightly altered the fragrance formula. Once QVC became aware of the problem, QVC took extraordinary steps to correct the problem and contacted QVC customers to notify them of the anomaly.

To the best of QVC's knowledge, the proprietary formula for Tova has been returned to its original composition.? QVC never notified me of any problem and the fragrance is not back to the original formula/scent/or long-lasting quality. The letter goes on to state, and this is what I feel insults my intelligence, is that my age, diet and medication has something to do with my olfactory experience of this fragrance. Again this statement is another boilerplate response because other women that filed a complaint with the BBB got the same letter insulting our intelligence saying our experience with this fragrance has something to do with our age, diet and/or medication we take.

QVC is defrauding its customers by selling the fragrance they now label as Tova Signature Eau de Parfum? and this fraudulent business practice should be stopped.

Cook's essentials and they keep referring me back to QVC saying that the product was never there. At one time QVC gave me the number to Keystone and they have referred me back to QVC.

I am sitting here with a multi cooker that I cannot use and just cannot get a new cord to see if that is the problem. With the model number you would think that someone would find me a way to order me another cord.

I recently signed up for the 40-60 Nutrisystem program with QVC and found that I have 1 item missing....1 of the snacks. So far, I called to ask for the item to be sent and the Rep. took my mailing info and said they would ship it after he asked me which one that I wanted to be sent. I will let you know if I get it in a timely manner. Unfortunately, I would have to agree with some of the complaints about the salt content and the flavor of some of the food. I did not choose the foods that came, this was done for me through NS through the programs they displayed and offerred through QVC.

However, there really has been only a couple of the dinners and candy that tasted funny. I think they tasted unique because it was not prepared the way I would here at home but that was the reason for buying into this program, right? You would have most of your meal prepared for you with a minimal amount of prep time??? The way I figure it, the sodium content of their product may seem high but when you don't add any more to other food items in your meals it generally balances out to approximately 1600-1700mg sodium per day....which sadly enough is LESS than I was probably eating before I started the program! I have figured out that most of the program foods are soy-based, which may not be the type of foods that others are accustomed to eating; which may affect their changes in digestion, etc.

True, there is life after this program and I am sure that after approximately 1-3 more months I will cancel and through a re-adjustment in my mental images of what a reasonable portion of foods look I hope to be able to be on my own two feet as I then begin to follow the Weight Watchers diet, which is very similar to the Heart Assn's diet. I do like the soy products and would like to buy them without the added salt so that I can add what I am allowed. I am diabetic and have chosen to NOT get on the diabetic version since my blood sugars have stabilized on this group of foods.

This was a happy discovery with this diet since maintaining somewhat even blood sugar readings are important to a diabetic. I feel like this is due to the low carb content and the soy products, however, I may be wrong. I have been attempting to add soy/tofu products to my diet so this has work out well for me. I hope that as I come to the end of this program that I do not have any problems with cancelling as others have and I am hoping that since QVC is outstanding with their customer service that they will prevent this company from ruining their reputation through deceptive practices.

I purchased a Dell desp top from QVC in Fall of 2006, mainly due to the 3 year warranty. It specified that a warranty worked so that if the fix could not handle over the phone, a technician would be dispatched to my site in one day, per the warranty.

Satury, 7-14-07, the computer crashed and will not boot. After a fruitless 3 hour call with a brainless son of a ***** from India, they finaly had me to take the cover off and undoing boards on the mother board. The bottom line was that the system never would re-boot.

The Indian idiot then had me hold forever, after which I was told the problem would upgraded to a higher level incident and that I'd receive a call Sunday AM to discuss. The call was never received.

I called QVC Monday again to find how to reach Dell, and totally got the run around. I called Dell in India three more times Monday, and again was promised that a higher level tech would call my 8:00 PM CST. They never called.

When I called the Dell service line, I now get a messaage that the phone extention is disconnected and I get re-routed to yet another recording.

Never, ever buy a Dell or Never, Ever shop QVC for any item everf!! Hell will freeze over before Dell provides customer service.

I recently noticed an image burn in on my rca hd56w58 projection tv which I purchased from qvc approximately 14 months ago. the image burned in is a price posting from qvc.Although the warranty on a picture tube for this set is two (2) years, image burn in is not covered under the warranty. when I called to qvc, I was directed to an obscure 7/8" paragraph on the back of the front cover of the users guide which discusses image burn in and the lower 3/8" of the paragraph discusses my specific problem.

Nowhere does the manual say how to prevent this. Qvc is also going to send me a letter (from their legal department) stating that their price banners are allegedly transmitted below the signal level that would cause image burn in.I do not have any image burn in on a larger,older tv set which is normally tuned to the same programming as the set in question. As qvc has apparently circled their wagons in regard to this matter (pointing out obsure paragrahs to their customer service personnel and legal department letters regarding specific transmission levels)they have probably received many complaints from their customers about the same matter with the same product purchased from them.

I told them that they should not incorporate their "30 day no questions asked, no hassel" GUARANTEE into their sales pitches if they cannot honor it. No where have I ever heard or read that there is a limit to how much you can buy and/or return.

Can they do this??? I believe I have a good to excellet credit rating with them. I make substantial payments on the mechandise I do keep.

I have written to the FTC also about this specific matter. Thank you.

I ordered the NutriSystem Food Program from QVC on auto-delivery. Every month for $190.95 a large carton of food for the coming month was to be shipped on or about the 20th of the month. I received the very first shipment fine and after that the trouble started. I was waiting for the delivery getting very short on food and started calling QVC. They told me that it was shipped via UPS on 10/21/05 and that it was to be delivered by 10/28/05.

On 10/28/05 with no delivery yet, I called QVC and got the tracking number. I called UPS and was told that they never received any such package for shipment! I called QVC back and told them that UPS did not have it and they said UPS is crazy - they picked it up on 10/21/05! Talk about the run-around. I told QVC that this entire auto-delivery program was to be canceled and that I wanted a credit made to my credit card account. I was told that I could do nothing until 10/31/05 - then days after the shipment was supposedly picked up.

I emailed and called again on 10/31/05 and was told that they could not do anything until the package was actually delivered. I called UPS and was told that UPS picked it up at QVC on the morning of 10/31/05 - after I explicity told them not to ship it anymore! UPS refused to stop delivery of the package because it "is in transit". Now I have a supposed new delivery date of 11/02/05 and cannot get my money back until UPS delivers it and I make them return it to QVC!

Beware - there is a horrible catch-22 going on here with QVC and UPS. Neither one will take responsibility for what is happening. A box can sit on QVC's shipping dock and never get picked up by UPS but as far as QVC is concerned, it is shipped and therefore no longer their problem. They would not even look on their dock to see if the package was still sitting there - they just do not care!

QVC and Monogram Bank are trying to say I am FIVE payments behind on my account. I mailed in two payments and am STILL 3 behind, that is not true. They cancelled my account and are calling me everyday at 8am or before to harass. Then if I am not home, they discuss my account with whomever answers the phone.

I used my QVC Card until late 2001-not at all since then. My credit reports all stated that the QVC account was open. I called QVC to request they close it. They said, due to inactivity, it was now being handled by Monogram Bank. They gave me a number which I called and was told they sent it to Levitz, and they gave me the number. I called Levitz-was told they gave it to Household Finance, and I called the number Levitz gave me.

Household acknowledged having my QVC account but refused to close it or purge it from their system unless I sent them a copy of my credit report. I said I couldn't possibly do that-hence the standoff. It's almost three months since my first call to QVC. The ONLY thing they acknowledge is Household Finance holding QVC Accounts-they don't know about any other companies. I told them that I was never told that my account, active or inactive, was sold to a finance company who then sold it to Levitz who then sold it to Household. They said they don't sell account information.

I then told them that my credit reports are excellent, but I need help/information about these other companies to get my info purged. They refuse to help. I asked them if their customers knew what happens to information given when applying for a Q Card. Things went further downhill, and that's where it stands. The latest info on the credit report shows Gemb/QVC as holding my account but their phone number is no longer in service.

QVC said they don't know anything about it. Please, can someone find out if QVC is allowed to transfer account information, and then later if there is a problem, deny any involvement? It's MY information out there floating around from company to company, all because of QVC. Thank you so much.

ordered Dell Computer from QVC I didn't get the monitor which I paid for I got 15'supposed to have 17'.I could not get my e-mails I call tech support and had me take everything that was downloaded off.That created more problems.Now I can't download anything.I can't get to the sites which I did before.I have contacted QVC.I cant get any answers there.They will have someone contact me in 72 hours,I bought this computer less than a month ago and have been able to use it about 2 days,

I placed an order which was charged to my credit card. I received the order, but it did not fit so I followed the directions for return and returned the items in the envelope, using the label provided. I did not receive a credit on my credit card, but I was told it would take up to 6 weeks to process. It is now 8 weeks later and QVC claims that they never received the package. Unfortunately I did not insure the package. When I spoke to the claims department at my post office he could not verify that my package was delivered, but said that he sees a termendous amount of QVC claims.

I ordered a Boflex XLT with leg attachment on 11/14/03 from QVC. It was to be at my house no later than 10 days, being delivered by UPS. I was charged over $1,100 for this product, before it was "shipped". When I checked the tracking number provided by UPS, the website indicated "billing information was received from the vendor". I checked with UPS and was told to contact QVC. I contacted QVC (over four times with this one order)and the first thing I was asked each time was "do you want to cancel your order and receive a refund".

Finally I was so fustrated, I agreed to cancel the order. Now mind you, UPS has yet to show up with the order and this is 15 days since I ordered the product. I reordered the Boflex machine on 12/2/03, and even paid extra for the shipping. Two days later UPS shows up at my door to "collect the order for return" to QVC. I have experienced the same problem with this order (with QVC and UPS). I still do not have the order, and no one can tell me where it is.

QVC takes no responsibility (all they can ask is if I want a refund) and UPS says contact QVC. I have experienced poor customer service in the past, but this is the most appa1ling, given the status of our economy and the rough times business' are facing. You would think both QVC and UPS would offer to track down my order, especially when I tell them I am willing to work with their company. Again, all I get is "do you want to cancel your order and contact QVC".

What is more upsetting is the money, time and effort I have put into trying to buy a product and support the economy, which means nothing. As a consumer and customer of QVC and UPS I feel they do not care about service, it's just what you can sell, take the money and get away with. This is not the end to this saga, as I still am trying to work with QVC and UPS to get my second order filled. I've only had to contact them six times on the second order.

On my credit report it still shows for QVC when it was with Monogram Bank a balance owed. The account was paid in full. I have contacted QVC to change their records with no luck, I keep being told it must have been Monogram Bank.

I have a memb# and pin # and they are not suppose to put anyone else's charges on my account. They put $1,348.06 of charges on my qvc charge card. they would not put this in dispute and were asking me to make $600.00 payments, so i paid this off. when i discovered the charges in jan of this year i called and they told me they could see where they were not my charges, and then from then on i have not had any thing done. the member number they put on my account happened to be my daughters.

she has her own member # and pin #. when you call to order you have to punch in your memb# and pin#. we would be at each others home from time to time and would order. in order for things of hers to be put on my account it would have to be my memb#. and my pin #. they are telling me that if it was someone else's number they would reimburse me, but since it was a relative they will not. i told them it was there system that made this error and i want to be reimbursed and for the finance charges they charged me. they are saying it looks like they will not do that. i need some help to resolve this.

when i got my account several years ago i asked if anyone else could put charges on my account and they said no as you have to put in your memb# and pin # for your protection. this is an error in their system and now they do not want to take responsibility for their error. i have told them i will file a lawsuit if necessary, but would rather not have to resort to this if i can prevent it.

i would appreciate any help you can give me. a few months ago i received a package that was addressed to me but was empty and had another memb

# and info. on a order sheet in the box and when i called them they could not tell me how this happened. this shows that they have a problem with their system. her memb # was on the slip.

Recently, I ordered several items from the QVC television shopping network. I had assumed that all the items would be shipped at one time. Instead, each item was shipped seperately, and I was charged shipping for each item individually. One item was a cosmetic brush, for which I was charged $2.95 in shipping costs.

I returned it, and the shipping cost was $0.90. Several items from the same order did not arrive - the wrong address had been applied to some items, but not others. I had no way to remedy the situation, the items were returned to the company via post, and I was told that I would show a refund on my credit card in ONE to TWO billing cycles.

My ex husband and I had excellent credit with QVC until our divorce. We were both on the credit account together. We both asked for separate accounts and they denied my request and accepted my ex-husbands though his income is far less than mine as well as his assets and his debts are higher. The only reason I can attribute this to is sexism when the male is usually considered the primary and the spouse does not have equal rights to assume credit. I have complained based on sexual discrimination and my complaints are completely ignored.

I applied for a QVC card and was approved, Ireceived a card, and order a few items, which I recieved. When I went to order some more and checked my account it wasn't accurate. When I received notices from QVC that they couldn't give me my items the amounts of the items were wrong. Then all of a sudden I recieve a letter from Monogram Bank stating that you took my account away because you couldn't verify my address. I have other credit cards in this address, even though I have my old address on my credit report. Why did this happen and why did it take you so long to notify me,and why did you approve me for the card ????