ProFlowers.com

Never order from ProFlowers or their five other businesses! For Valentines Day, I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6:00 PM. Well, not ProFlowers! They consider 8:00 PM the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner.

Luckily, I got her some jewelry as well because the ProFlower delivery came at 7:54 PM. The beautiful display of 15 tulips they show on the Web site turned out to be 13 drooping dead and frozen buds. When I placed them in the vase, they looked like Charlie Brown's Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the Web site, but what a disappointment. To wait all day and finally get the gifts at 8:00 PM on Valentines Day ruined a special occasion.

Luckily, I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that's a laugh), the operator tried to blame UPS for the ** up. When I reminded her that ProFlowers contracted UPS and chose that method of delivery (so it is ProFlowers' responsibility), she could do nothing but agree. I got my money back for the flowers and delivery of flowers but no discount was offered for the giraffe. I will never order anything from ProFlowers or their five other businesses: ProPlant, Red Envelope, Cherry Moon Farms, Shari's Berries and Personal Creations.com. I should have read the reviews before I ordered from them. Check out this Web site: **. Do yourself a favor and stay clear of these brands.

Not a complaint. writing because surprised at published complaints. I've bought regularly online from Proflowers for several years. Always very pleased with fresh, budding flowers and with very professional service, including their emailed tracking updates. (Do not like the site's misleading 3rd-party offer of shipping discount, but after having investigated it once, I just ignore it.)

I have not received my total delivery rebate as advertised by ProFlowers. When I made my purchases, I spoke with customer service on several occasions regarding the particulars of my shipping rebate. There was never any mention of a fee to receive my rebate and any terms related to my rebate. I was told I could not receive any particulars regarding what needed to be done in order to ensure my money would be refunded to me. I was just repeatedly assured that each of my orders qualified for free shipping and my money would be refunded once I contacted freeshipping.com. I paid a total of $223.48 for my purchases.

The ProFlower's website advertised free delivery for my purchases. My total delivery cost was $41.96. I have only received a check for $11.99 and I paid two months of membership fees for a service with freeshipping.com that I never wanted. I was advised that I needed to pay this fee in order to receive my refund after I made the purchases and contacted freeshipping.com.

I order a floral arrangement "Loving Thoughts" to be sent to a funeral home my order # to be sent to a "loved One" @ Bronx, NY. When I arrived at the FUNERAL HOME, I cannot not believe what I saw. It was devasting to see what was delivered, it looked worse then a $5.00 bunch of flowers at a fruit & vegetable stand. I ordered a beautiful arrangement I saw on line what was delivered were dead flowers , no gift card just horrible, horrible, horrible. I cannot even believe it. I would like this looked into and a reimbursement given to me during this difficult time.

My husband purchased flowers for his mother and his stepmother for Mother's Day. He made the purchase online through ProFlowers.com and was offered "free shipping". What he (and apparently many others) didn't know is that once you choose the "free shipping" option, you are automatically enrolled in this bogus EZServerRewards Program and billed $1.95 for the initial payment and then $4.95 each following month. I discovered the charges and called the number. I got a female operator the first time with no satisfaction. The second time, only recordings that walk you through nonsense. I disputed the charges, cancelled the bogus membership and we shall see what happens with the refund.

I am also upset with ProFlowers for such questionable marketing practices. A lot of time and aggravation trying to reverse the damage done. I am very leery about making purchases online now. This is the third time within a month that I have found these kind of practices that piggyback onto a site. I suspect that there are a lot of people getting billed for services that they neither requested nor are aware that they are paying for. These companies are cleaning up and making a lot of unearned cash! Let the buyer beware!

I placed an order for flowers in May, 2009. I explicitly asked not to have my debit card shared on the account. When your screen comes up and says your order has been placed, there is a square that says "15% off of your next order with ProFlowers", and it tells you to click to get your coupon. I did not provide my information at the end of my ProFlowers order and did not accept the 15% offer so, the information was definitely given without my permission. I was immediate signed up with a company called Easy Saver.

A week later, when reviewing my bank statement, I noticed a charge of $1.95, and recently a charge of $14.95 by Easy Saver. I believe ProFlowers shared my credit card with Easy Saver. This was fraudulent. My checking account went into overdraft status.

through advertising in the internet and in flyers in the regular mail ProFlowers showed different kind of flowers arrangements for mothers day or another different occasions. I called them by phone to buy some of those pictured bouquets, one beautiful for the multiply of colors of the Peruvian Lilies, sunflowers, Iris,Lilies, and Gerbera Daisies. That Bouquet is called the Super Mom. With the extra pay for delivery on Saturday,(5/10/08)asking for a pink color vase, the total was about $95 bucks.

For my disappointment what I received was a bunch of tide closed bud form 12 inchs stem bouquet, with four or five Red Gerbera Daisies half open buds, accompanied with a Flower Care Instruc- tions booklet that stated that I was receiving closed buds and what care I had to take for seeing those flowers open in may-be a week later. What I got had nothing of colorful...it was 90% gren.

Immediately I got many digital pictures from that joke of flower bouquet. Later, I proceeded to send a complaint to proflowers.com, because if they declared in their advertisement that they were sending flowers to be, as buds, or they prevented the customers about it at the moment to make the order, I never could make such an order.

The consequence was economic, because I went later to seek for another kind of gift to reemplace that joke of flowers received from ProFlowers. At least I want to get back my money from them. And, as I wrote them in my complaint note....never try again to buy flowers from that comppany.

Proflowers fraudently released my credit card information to a third party without my consent. After ordering flowers on Proflowers.com on April 9, 2008, I was prompted with a pop-up window to receive 15% off my order. I closed out of this window and was reprompted. I reclosed the window. A couple of days later I saw 3 pending charges on my credit card -- 2 for EMI Marketing and one for Easy Saver.

Through research, I came to learn that EMI Marketing is the marketing company for Easy Saver which is connected to Proflowers. I contacted Proflowers immediately on April 11, 2008 and spoke with Denise who connected me with Easy Saver. A representative named Anna said she terminated my membership (which I never asked for) and will credit my credit card for the charge made by Easy Saver, but that I may not see such credit for up to 2 billing cycles (which is absurd). She told me that the credit should remove the EMI Marketing charges as well.

I placed 4 orders for deliveries. Three were delivered; the fourth order was never delivered. I call Proflowers several times with no results. My card was charged for all the orders. I emailed Proflowers and still no results.

I once sent flowers to someone through Proflowers.com. Somehow I was on their list serve in which they will send me an e-mail ALMOST EVERY WEEK! That's not the problem. I have gone on their website every week for over a month to unsubscribe, and each time a note pops up saying "Oops, sorry. It didn't go through, please try again". Which of course, I did. I finally called them and I am supposedly not on their e-mail list but they really made it difficult to unsubscribe. I will never use them again.