Complain about a product or service

Privacymatters.com

Tony of Rancho Santa Margarita CA (05/07/08)
I had noticed 2 charges on my credit card. One for ReservationRewards.com for $12 and AP9 PMIdentity.com for $19.95 I called my credit card company, and they said that all I could do was to contact these companies and cancel. Both companies said that I was signed up through US Search.com. and when I contacted them, they said that there was nothing showing and charges except $1.95 for a search I did in February 2008. I have no knowledge of these companies, no account number information, or even what services they provide. In my opinion, they stole my account information.

US Search.com said that they changed some information on my account, but they could not remove my credit card information? There is something fraudulant about all of this.
I am out $71.85 for so called product I have never received. I am unable to get refunded the amount. (19.95 X 3, PM Identity.com, and 12.00 from Reservationrewards.com)

Dorothy of Ontario CA (01/25/08)
Privacy Matters Identity phoned with an offer of receiving a copy of all three credit report agencies credit report for free if I signed up and I could cancel within 30 days if I no longer wanted service. I did just that, and received my billing from credit card company with PMI CHARGING me $1.00 plus $29.95 fee. Further, I also had charges from two other companies, i.e., Privacy Matters, and Your Savings Club, in addition to PMI, with $1.00 charges each, along with charge of $29.95 each. According to internet, PMI gives access to credit reports. Privacy Matters is a Identity Theft protection, and Your Savings Club has something to do with discounts at restaurants and stores. It is apparent PMI is a SCAM company in the business of fraudulant charging to people with the initial concept tied into Free Credit Report.com. I notified my credit card bank office, they removed charges for me, however I am nervous about next month's bill. After reading other complaints about these companies, I anticipate having to close my credit card out.  These numbers (for the companies) when called are automated, you cannot get a live person. I will never give out my credit card # to anyone ever again.

Melissa of Tucson AZ (11/14/07)
I signed up for a free credit report online on 8/30/06. I immediately called and canceled the service. They offered me a retail savings through Shopping Essence. I turned it down, too. On 11/11/07 I was paying off my credit card balance and saw I had been charged by this company $14.95 for Privacy Matters and $19.95 for Shopping Essence, from 08/06-11/07. I contacted them for a refund, and they were rude and told me I never canceled.

I have been charged $523.50 from 08/06 to 11/07. I want my money back and am prepared to take this as far as possible. There are scams from this company all over the internet with tons of complaints.

Nicolette of Banning CA (10/03/07)
I used intelius.com for a people search and inadvertently and without my consent was signed up for a Privacy Matters membership. Intelius told me that it is from a pop-up menu on their site that masquerades as a verification of my Intelius purchase. I asked to please remove it from their site, as it will hurt their business, since I will never use them again.

Fraudulent charges to bank account, had to replace debit card (which takes a week)

Jose of Chelsea MA (03/31/07)
I was approved for a Tribute Credit card. I checked my online credit card account once I received the card. I saw a debit of $12.95 from Privacy Matter. I did not recognized the debit and I proceed to call the tool free number (800-436-0817)showed in the description of the transaction. The customer service rep, explained to me what it wa. I toll her that I did not authorized the transaction.

After she explained it to me I decided to accept the subscriptin with the very well understanding tha the $12.95 charge will be for a full year membership. I asked her about four to five times is I was not going to be charge $12.95 every months and she told me that the $12.95 will be a one time membership fee and that the membership will be cancel at the end of the year automatically, unless I decide to continue, that why I decided to accept the charge and continue with the membership. That happened by the end or beginning of March.

On March 27, 2007, I checked my online credit card account, which has been in zero balance and I saw another debit of $12.95 from the same Privacy Matters. I intermediately placed a call to the and they were trying to tell me that I had agreed to pay $12.95 monthly membership for Privacy Matter. I explained to the customer service rep. my initial conversation with the lady back in February and the guy was king of rude. I let him know that I did not authorized that debit on my credit card and that I was in a process of buying a house and that my credit cards must be in zero balance. I was then transfered to a supervisor(David -ID#: 14480) and after I had to explained everything again to him he told me that he will credit my credit card account for the $12.95.

Today, they did credit my credit card account. But, it's not about crediting me back the $12.95, it is that things like this happens to thousand and thousand of innocent people like me and we end out paying and getting finance charges for something that we never buy or authorized. I hope that you can prevent things like this to continue to happens to consumers like us. In advance, Thanks you for listen to me.

No consequences or damages but it could happen if I didn't my account and realized that that account was not on zero balance as it supposed to be. As I mentioned, I am in the process of buying a home and credit cards should be in zero balance and those people make a debit without my authorization. Hopefully nothing will happen

Joann of West Islip NY (08/01/06)
7/06 noticed $16.95 deducted from my checking acct. looking back i saw that this ha happened since last year. i know that's my fault that it wasn't caught, but when i called to ask what they were charging me for they said it was credit protection that i signed up for online. i requested proof and was immediately cut off.

Corrinna of Bakersfield CA (09/02/05)
Called and cancelled account July 22,2005. When I got my bank statement they took monthly payment out. They never cancelled the account after I'd called.

Because of there carelessness my bank account is now overdrawn. And they will not refund the non sufficient fund charge they caused. They did not want to refund the monthly payment they took out but they finally did.

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