Privacymatters.com

The company is PrivacyMatters123. I purchased a birthday gift for my granddaughter in October from "Young Explorer". During my online checkout, I was offered a $20 rebate, but since it was leading me from one offer to another, I declined them all and checkout. I later actually called Young Explorer and confirmed it. I have that email confirming the $20 rebate was cancelled.

I just found that PrivacyMatters123 has been charging my card I used on Young Explorer since October. I have never used any service from PrivacyMatters123. I called them to inquire about the unauthorized charges. I spoke to two people: Simone and her supervisor, Karen. Even though they agreed to cancel the service (I never used), Karen refused to refund the charges, with impunity and a verbal attitude that said she does not give a damn.

Seventy dollars may not be a lot of money to some people, but it is to me, and I want every penny refunded. Refunding a charge as a "courtesy" is more of an insult.

I have no recollection of purchasing this service. When I phoned them, I was told that I have been paying their fees since 10/08 so 40 months at $30 each. There must be some recourse for this, class action lawsuit? Is PM a US corporation? If they are illegitimate, or even clearly a scam, don't the banks processing these payments have some responsibility? How much have our banks been receiving from PM for handling these payments? Is it too rich a deal for them to ask questions or advise their depositors?

Here is a unique perspective for you to appreciate. I know someone who works at a financial institution who has many cardholders that get charged by Privacy Matters on a periodic basis. At the appointed time of the month, they see bill payment requests come flooding in from Privacy Matters, thousands in a row to different cardholders, most of them getting declined. Other financial networks start calling in, asking if there is a problem with the issuing network since they see the approval rate drop from 95% to 25%. Funny little series of events, though it is disappointing that there have to be merchants like PM out there.

We didn't sign up for anything but we have had monthly charges of $27.95 - $35.95 from MPQ Privacy Matters since 9/09 ever since we opened up our business credit card. We had no idea how it appeared. Since we do large amounts of business expenses on our credit card, we didn't notice it until 11/11. We filed a complaint with our bank's fraud department and they told the bank that we had signed up through people finders.

We told our credit card company that this was outright fraud. We were sorry we didn't pick up on it sooner and had to threaten with cancellation of our business with them if they will not reverse the charges. They ended up canceling the charges for us. It totaled somewhere at $750.00. I am grateful our credit card company finally saw it our way. I cannot believe these people are getting away with this outright fraud.

They are taking $27.99 out on my checking account monthly without me permitting it. I want it to stop. My attempt to contact them and the number sent me to nobody. Please help me.

I've been going through my bank statements; I realized this company has been charging me $29.95 a month since November 2010. I don't use their service; I have no idea how they got my credit card number, and have been charging my account without my authorization. I've been charged eleven times, each time at $29.95 since November 2010. That's a total of $329.45 to my knowledge. I would like to get my money back.

I did sign up for some stupid magazine thing with their company for one year and it has been over a year and they are still charging me monthly. This money is coming right out of my bank account. Every time I try to get in contact with them, they never contact me back! I want it to stop!

I had problems with them. They refused refund. I contacted BBB and I got a full refund of $625.85!

Don't be a victim, fight for your rights!

On May 19, 2010, I responded to an online ad for "Free Credit Score and Triple Credit Scores" at www.**. I was prompted to provide my personal and credit information in the form of my Bank of America debit card. I was registered as a "Credit Score Complete" Member, ID# **, a "Your Savings Club (sm)" Member, ID# ** and a "Your Privacy Matters Identity" Member, ID#**in order to receive the advertised "free credit reports". The website also assured me that I could cancel my memberships within 7 subsequent days. I called that day, May 19, 2010 at 1:22 PM to cancel all memberships. I spoke with a man named Shedrick who, when asked, told me that my cancellation confirmation number was 700206.

On Wednesday of July 26, 2011 I, noticed the following on my bank statement:

Merchant Category: Direct Mark-Subscription Expense Category: Mail Order/Telephone Order Providers Merchant Category Code: 5968.

I called the given number immediately, and spoke with an operator. I told her that I had not ordered this service because I had cancelled it. She offered my personal and bank information as proof of my having ordered the services. I cancelled the membership again. Before I had provided my personal data online, I did check online at the BBB to see if there was any information on any of the "Memberships" listed above (MVQ was not available as an associated company). There was not. Now, under MVQ I see many similar complaints at this site and others. I want my money returned since I followed the instructions given, was told that the "Memberships" were cancelled and was even given a confirmation number.

I also want these companies practicing the fraudulent practices of offering a free service in order to obtain private information from people (so that the company can then bill them for services not ordered), to be prosecuted and punished.

I went to Intelius in 2008 and used their site; they shared my information with Privacy Matters.

Privacy Matters has been billing my credit card every month for what they call privacy protection. Since then, I had no idea what they were until recent research.

I thought it was the kids playing Internet game charges. I called the number that I found, and obtained a "member number" that I apparently had since March of 2008. When I asked them who they were, they could not tell me exactly what they did. When I wanted to write a written request, they would respond.

I told them I didn't authorize them to take money out, and they said that I had agreed to the terms. They told me they would file a request for additional funds at 5 p.m. on the 25th of July 2011, and would let me know in three business days. This morning around ten, they sent me a decline letter, and gave me a number to call if I had any questions.

I called and no one answered. It said to leave a message (voice mail), and they would get back to me in seven business days. The message said they were there five days a week 8 to 4 p.m., and if you push 0 to speak with someone instead of leaving a message, it just disconnects you.

I estimate they owe me around $1,500.00 since 2008, and I want my money back.

I also Googled them and there are many people that have gotten scammed by them using Intelius; so, maybe looking at both of these companies will help.

This is a scam. They have been charging my account $19.95 for membership fee I never ask for. We gotta do something to stop this comapny

They have charged my debit card repeatedly without my consent. The loss was about $2,000.00.

When I looked into my account today, I saw a charge of $29.95 for Privacy Matters. I looked back a few weeks and it was there as well. So I dialed the phone number and they said I signed up for this back in November of 2009. I never never did. As of today, they have taken 539.10 out of my account. They said I did a search for someone back in 2009; I didn't. They will only give me two months back. When I asked her to email this to me, she said she wasn't able to and that the only way to send it was through the mail. I asked for a phone number for the police to call them and she said they would not talk to the police department and that if they want any information, they would have to send it in writing. I asked for the address. She said it would be on the information she is sending to me. They will not give me a phone number to put in here for you.

I recently tried a 7-day trial offer with Privacy Matters 123 and after I got my free credit report, I called on June 1st to cancel (which was within the 7-day trial period). After cancelling it, I didn't think anymore about it until July 8th. I called my bank to check the balance on my account and discovered that a $29.95 charge was deducted from my account on July 1st. So I went online and checked the account activity and a $29.95 deduction was made for PMIDENTITY on July 1st, and also on June 1st.

I called the Privacy Matters number for membership cancellations and was informed by Nyree (ID# **) that my subscription to Privacy Matters 123 was indeed cancelled but that PMIDENTITY was something different; and I could cancel it, but I could not have my money back. Then after arguing with her and letting her know that I did not sign up for anything else, she finally agreed to let me have half my money back but informed me that there was nothing else to do about the rest. Nyree switched me over to her supervisor (ID#**) who said the same thing. I called on June 1st to cancel only. I did not sign up for PMIDENTITY. I believe that this is how they make their money -- by tricking people. When you call to cancel, they don't make any money; so they just take it.

I was stupid. I received a legit-sounding phone call from someone who lied to me and told me they were from an affiliate of my bank. I signed up for free credit identity protection. The only reason I signed up is because I was offered a free $50 Wal-Mart gift card, which I thought I would donate to the non-profit organization I work for.

I should have known I was speaking to an outsourced telemarketer from another country who was so plainly lying to me. I never received any gift cards. Any attempt to call the number they gave me and speak to a supervisor was thwarted. And 4 weeks later, I received some letters in the mail regarding my phony "membership." I immediately cancelled, and I feel like a total rube falling for this obvious scam.

I signed up for a $1 week trial period for a service that helps you locate people and paid the $1 with my debit card. Unbeknownst to me, I have been charged $29.99 and $25.00 respectively by that company and another one they operate. When I called to have the charges dropped the first time in August or September of 2010, I was offered another deal to protect my identity from theft. I refused the offer and was told this was cancelled.

Nearly six months later, I discovered that I'm still being charged. When I called yet again, they state they have no record of my call and therefore cannot be held responsible and that they will only refund that month's charge. I again find a recurring charge on my debit card statement and called the number and they said that I did not call and cancel and they will only refund the current charge of $24.99.

These two companies are under the same umbrella, they can access each other's information and I truly believe it is stealing and completely unethical to not return all my money for services I never even accessed. All in all over $460!

Privacymatters.com is an online company from the Internet and I am not sure how I was charged $16.00 a month for something that I did not order. I had no idea of what this charge was for and thought that it was an insurance company that I signed up for last year. I did some research and found out that they have been charging me for almost a year and I want a refund. They caused my checking account to always be unbalanced by taking my funds. I lost money that was not accounted for.

I noticed today that a company by the name of Privacymatters.com charged my husband's account $19.95. My husband and I had never heard of these people before and had no idea who or what they were. He contacted the phone number listed on his bank statement and told them he didn't agree to a membership with them and that he wanted his money back. The woman agreed to cancel the membership but said my husband would have to speak to a supervisor about the refund.

My husband was very firm with Jose when he spoke with him and said they both knew this was a scam and that he is filing a complaint with the State Attorney General's office and anyone else he needs to make aware of this to shut them down. He apologized for the inconvenience, stated that his account would be refunded in 2-3 business days and gave him a confirmation number. My husband does not use the internet at all. He ordered an item by phone that he'd seen on TV for me in December and believes that they either sold his information to Privacymatters.com or their system was hacked. I thought he was pretty safe from this as long as he wasn't using the internet. I can't believe we got scammed by a company that fronts as a credit monitoring and identity theft business. I hope everyone who is getting taken by these people will join us in filing complaints with their state agencies and get these people prosecuted.

$19.95 was charged to my credit card for two months in a row (total of $39.90). Shame on me, I didn't check my statement the first month. I called to have the charges removed. I spoke to "Sandra," a call center rep, because "all operators were busy with other customers." She was able to cancel the membership as of today, but could not refund the previous charges.

I called back a few minutes later and spoke to "Tee," another call center rep, because "all operators were busy with other customers" again. After much discourse, she granted a "courtesy" refund of $19.95. I thanked her, but said that I wanted the other $19.95 refunded. She then transferred me to a supervisor named "Lorena." We discussed the issue and the fact that I would not settle for a partial refund. To my utter amazement, Lorena had the power to refund the other $19.95! In this instance, persistence was rewarded. I wish you all the best. Never, never, never give up!

Never sign up for this. I signed up with freescore.com and I immediately canceled after the 3-day trial. Privacy Matters is charging me $19.95 and I called up for a credit. They told me it would take 3 months for all my personal information to be taken off the mailing list that they sell. Would you believe that? It is a scam.

I cancelled my membership with Privacy Matters within 10 days of agreeing to give them $1 during an infomercial purchase call and I was supposed to receive a $25 visa card. I have two confirmation numbers that my membership was cancelled but I never got the visa card, which I was supposed to get even if I did not keep the membership. These people are fraud, plain and simple. How do they stay in business? I signed nothing. My agreement was over the phone and their offer was bogus.

We have been charged on our credit card by PrivacyMatters and we did not sign up for this service. We received nothing stating that we signed up for this service. I did a background search on somebody about nine months ago through a website and this could possibly be it. My husband called the company to get our money back for this unknown service and they stated that they could give us $16.95 back. We are now going through our credit card company as we paid for a phantom service of which we were not provided with anything in return. I am just wondering how this type of business is not shut down because it is fraudulent. What service do they exactly provide and I would love proof from PrivacyMatters that I knowingly approved signing up for a fraudulent service. Also, what exactly did they provide me with?

They have billed my account since Jan. 2010. I was supposed to receive a reminder email to cancel. Never did! These people are scam artists. You going to do anything about it? Doubtful. They will do nothing to help either. They scam your cc number off other sites then start billing you. They need to be shut down. They offer no services other than to ** the public. I would like to see them taken down. I'm pretty sure that will never happen because most people are too damn lazy and are willing to accept this type of scum as a way of doing business. They got away with about $220 of my money. My bad. Lesson learned on my part. If there was a way to stop these people sign me up!

I just noticed that I am being billed $29.95 a month from MVQ privacy and have no idea what it is. I contacted my credit card and they called the company for me and put us on a three-way call. I have never heard of this company and in no way did I authorize the payments or sign up for any service.

They told me that I signed up for it when I was on Classmates.com. I did go on Classmates.com but I canceled their service because somehow this started. The rep I spoke to offered to give me back on month payment "as a courtesy." I asked to speak with a supervisor and then she offered to give me back six months total of payments. I complained (loudly) and she said she couldn't do anymore than that and told me my case would be "reviewed."

Of course then I got an email stating that the case was reviewed and I'm not eligible for any more refund. They give you a number to call and then of course, I don't answer the phone and tell you someone will get back to you within seven working days. Still waiting for that. I am an idiot for not checking my credit card statements, but this charge started in September of 2009 and continued until Wednesday when I canceled it. I'm out almost $400. I don't plan on letting this go. Believe me, I am going to be a pain in their backside for a while.

I have been billed for a service I've never heard of or dealt with. Privacymatters did not even have my correct address. I caught this after 8 months of charges due to my husband being out of state. I have never ordered or talked to these people before. I called the supervisor and was told they would refund 2 months. This is not acceptable. I demanded all 8 months. I asked for the manager and left a message, just hoping she would get back to me. I am past requesting. It's now a demand! They are hacking into some service somewhere, getting credit card numbers and charging you for a service you know nothing about.

I discovered PrivacyMatters was billing my credit card for $29.95/month without authorization starting the same date as my Classmates.com membership renewal. Apparently, they received my personal information (credit card, phone number, etc. ) from Classmates.com and simply started billing me. They had a banner on the Classmates.com site which, upon clicking on it for information, automatically enrolled the person who had clicked on the banner.

This is a scam and fraudulent. Numerous others have reported the same problem with Classmates.com not maintaining client privacy. In the months that they have fraudulently charged my account, no email, snail mail, phone call or any other communication has been received that would have warned me that they exist. Recent activity on my credit accounts were reported by a legitimate service I employ, but they reported nothing. This is a fake company.

My 14-year old son ordered magic balls from a TV commercial and ended up with monthly service charges from Privacy Matters. Privacy Matters calls back to confirm "your order", asks if you authorize the card to be charged and then use your payment card to sign you up and charge for their unwanted service. The Privacy Matters agent said their fees are nonrefundable because they have authorization. Charges are $1.00 for account set up fee and $19.95 monthly. They said they will refund monthly fees. I am waiting.

Warning this is a scam! I did not sign up for Privacy Matters. They received my personal information i.e. credit card number from Classmates.com. I was charged since April 2010, at a rate of 23.95 per month. They offered to refund me for one month of service, but owe me a total of 167.35. I had to close my bank account and feel violated. I do shop on-line, but now I am going to think differently how I purchase items. They ruined my trust.

I signed up for a free credit report with a $1 retaining charge and additional $19.95/month charge if I didn't cancel in time. The website said they would send me an e-mail to confirm my purchase so that I could get my credit report. I never received that e-mail. I assumed that I mistyped my e-mail address. The following month, I saw the charges to my bank account and called to get a refund. The lady at Privacy Matters 123 stated there are no refunds per the electronic agreement I signed. I explained I never received an e-mail so I never got what I purchased. She said it didn't matter. The interesting thing is that when I called and cancelled I got an e-mail from them confirming the cancellation. Hmmm, I haven't smelled anything this fishy since my visit to Pike Place in Seattle! Attorney General, here I come.

My credit card began to be billed in November of 2009 for a monthly fee of $24.95. I never requested membership in Privacy Matters. I only discovered the charges on my credit card on October 25, 2010.

Initially, I wanted to use their service to track down the identity of a caller. After signing up and learning it wasn't a good deal after all, I called to cancel. Four months later, I realized I was still getting charged. I'm an idiot for not checking my credit card statement for 4 months, but regardless, it's fraudulent for them to have charged me after I cancelled.

I would like to know why they are billing me for services I did not ask for?

In October 2009, I unwittingly agreed to one month of service from Privacymatters.com while navigating the Classmates.com website. Apparently, I signed up for one month of service, and if I didn't cancel my membership within 30 days, they would continue to bill me. I never knew about any of this until yesterday when I sat down with a year's worth of bank statements and found all these charges. After calling them today, I've been refunded for seven of the charges, 6 at $23.95 and 1 at $19.95. I plan to pursue this with these predators until I get all of my money back. I'm also hoping my bank will forgive one or both of the overdraft fees I incurred as a result of these charges. I'll also be canceling my Classmates.com membership.

I have received 6 text messages in 2 days from this number. I have no idea how this company got my cell phone number, as I do not give it out except to family, friends and doctors. I have called this company and told them to remove my number since I have no interest in their product, and I am charged for text messages after a certain amount. They continue to text me. I want to send them a bill for my texting bill on my cell plan. Please help stop these intrusive companies. I feel like I am being bullied by a text message.

I was calling Pearle Vision Center (800-282-3931) about their 10-100% off eyeglasses bills for seniors, offering 50% off either the lens or the frames. This company, PrivacyMatters.com comes on the line selling a service charge of $1.95 for a $50.00 Walmart card to try their service for 30 days. After 30 days, they will charge you $19.00 a month for a credit service. I gave my banking information, but I started feeling uncomfortable so I canceled the transaction while I was on the phone with them. They said I couldn't cancel. I said I could cancel. I got off the phone and they called 3 or 4 times trying to give me a telephone and confirmation number. I never took it. I told them I was calling to speak to Pearle Vision Center. I knew nothing about them or what they are selling, nor do I want to do business with them. I called them to get the address and they just hung up the phone.

I recently noticed a charge to my credit card for $19.95 from a "Privacy Matters". Then I looked up my previous statements and saw that they've been doing this since 12/2009. My credit card company has been a great help. They helped me get back almost half of my money. I'm assuming they got hold of my information from classmates.com, too. I won't be re-joining that site any time soon. I'm still going to try to get back the rest of my money back from them—almost $120. I'm going to look a lot closer to my statements from now on.

I, too, was a victim of this fraudulent scam. I talked to them and finally, got through to customer service. They were of no help, so I demanded to talk to the boss. He spoke to me and beat around the bush, avoiding the problem. Finally, I said I am going to contact my state attorney general's office and my state banking commission. This got his attention and he finally agreed to refund all of our money. Watch out if you sign up for classmates.com.

I received two charges on my credit card four days apart for $19.95 and I did not authorize either charge. My question is how did they get my credit card number and why do the credit card companies still give them the right to charge our accounts. Is greed that important?

This company is billing my credit card 20$ per month and I've never even heard of them. I have contacted my credit card company and reported this as fraud! 20$ per month adds up fast. I have never had any contact with this company but yet I get billed 20$ a month.

I noticed on my checking account statement that I was charged $27.95 from Privacy Matters. I went back and checked the month of August and I was charged $27.95. I called and I did get someone to tell me I'd get a refund within 4 business days. I decided to go back a little further and see now that I was charged in June for $23.95. I'm on the phone now trying to get through to these people. They wouldn't tell me how they got my credit card number. I'm thinking we should bring a class action suit against these people. I've been holding for 10 minutes so far 'waiting for the next available representative."

I just noticed that I have been charged $23.95 for the last several months. What do I do? I am not sure how long this has been going on.

My credit card was double-charged $19.95 a month. I called them and they said I signed up when I joined classmates.com. I only remember joining classmates. They gave my credit card info to privacy matters without my knowledge. I have been charged over $200.Thank God I finally noticed. What a scam... I will never rejoin Classmates again. As I am retired, I have been charged around $240.00 that I can not afford.

They charged my credit card $29.95 in June and again in July without my authorization. Somehow tied in to BudgetSaversonline.com, which I did subscribe to and then canceled within the trial period. Watch for these scam artists! They don't provide any service of value, cannot be reached by phone and know how to manipulate the charges around the billing cycle on credit cards so that 2 months are incurred before it is caught.

I also did a $1.00 fee search on **** in March of 2010 and in April I started getting a $16.95 monthly charge from PrivacyMatters123. I don't know if this was a coincidence or not but it appears that there also is a connection to **** and my credit card company essentially confirmed this. However, I will not let **** off the hook as I see here from the comments that there could very well be a connection between **** and ****. I have since received a pending credit from my credit card company for the PrivacyMatters charges and after searching **** , I was able to find my account information and delete my credit card information. It is ironic that my privacy and financial information was invaded by an organization called PrivacyMatters123 without my knowledge and consent and starts charging my credit card. Do not use **** ever!

Unsolicited debit card charges of $29.95 each on 05/11/10 and 06/14/10 on my mother's account.

I had previously complained about the $2.00 charge. Now when I contacted them, they were very happy to cancel the charge and even gave me a refund. I now believe they are a decent company and there is no need for any legal action.

I noticed on my credit card that I was getting charged $23.95 for something MVQ Privacy. I contacted my Credit Card Company on 4/27/2010 about this to find out what this was. They said it was probably attached to another Internet transaction I made on the internet. So I finally called this Privacy Matters 123 company on 6/30/2010. I told them I absolutely never signed up for this and I wanted to know how they got my information. They said they would track it down and get back to me but mentioned it was through Classmates.com. I did sign up for a years access to Classmates.com last time some year.

So somehow Classmates gave my information to this other company and they charged me I believe 12 months worth of charges. I told them I wanted a refund and a cancellation of course. They stated they would only refund me one month's worth. Now it is my fault for not paying closer attention to my credit card bills and I will from now on. Either way, I never signed up for this and they have yet to send me the trail of how they got my information. I was swindled out of between $250 & $300. I do not have the exact total at this time but could research for more accurate reporting.

A $2.00 charge (payable to Privacy Plus) has been appearing on my Citi Mastercard for 11 months. I subscribed and also paid $29 to Privacy Matters. What to do?

I used the People Search website once approximately 12 months ago. I paid a $1.00 charge for the service. Since then, I was charged a monthly fee for $19.95 for Intelius (which apparently is People Search and was the name of the charge on my account), as well as $19.95 per month for Privacy Matters. I never even signed up on Privacy Matters. I only used that one service on that one incident and now I've been charged a total of $39.90/month. I disputed the charges to my bank. The bank was immediately clear of this business as it has had many complaints in the past. We got a representative from the company on the phone but that individual was only willing to refund me the last month's charge. I would highly discourage using any/all of these websites. I think it's a fraud and disturbing that these companies can get away with charging such high fees to people and not even be willing to refund them. Please beware!

I had not scrutinized any of my credit card accounts for several months because of a family crisis. When I finally had time to do it today, I discovered that I've been charged $16.95 for something I certainly never ordered. I had made an inquiry through People Finders, so I'm assuming that's how it started. I called this bogus Privacy Matters company and through an automated call, I hopefully cancelled the bogus account. I intend to contact my Visa through my bank and ask them to reverse the charges. I also emailed People Finders and informed them that they're frauds. Don't use People Finders! I have to further go through several months of statements, but I'm sure it'll be $16.95 x 3 months of fraudulent charges for a total of $50.85.

This company was taking money out of my account. I never signed up for anything. They were making my account overdrawn. I have located a phone number with the help of my bank and they are refunding all my money and the bank is refunding the overdraft fees. The number to reach Privacy Matters is 1-8880239-0316. I hope this helps someone because with the fees and overdraft charges, they got me for over $500. So good luck.

I signed up for a free credit report back in January, which, by the way, I never received. Then these strange charges showed up on my credit card bill. I called the number and canceled, but the charges kept coming. I tried to reach a live person to no avail. I want my money back!

I am not sure how I got signed up for monthly charges from Privacy Matters. I paid a one-time fee of $1.95 to an online company called USA People search to locate a friend. I had no dealings with Privacy Matters. I called Privacy Matters at the phone # provided on my Discover card statement. The charge is $16.95 per month. So far I have only worked through their robot phone service. They provide a way to cancel without talking to a live representative. The information I received was that I had signed up in Jan, 2010 for protection from identity theft. It allows me to check my credit records from the three reporting company's unlimited times. They are not open yet today and I will be following up on this later this morning.

I did not sign up for this service. They say I signed up in Jan. I see other complaints on this page where numerous people had the same experience I am having now. This is a total scam. I never talked to or agreed to any dealings with Privacy Matters. They should be prosecuted to the max for operating a fraudulent scheme. I cancelled by robotic instructions and intend to pursue getting my money back when they open today.

Back in December, my husband signed up for Classmates.com and agreed to pay $9.95 a one time charge for a year membership. Somehow they also signed him up for this credit monitoring service called Privacy Matters AKA 123 AKA Advanced Marketing concepts. I called them and asked how this charge was initiated and they tell me husband signed up. I said no way he would not have and to stop charging our account. They agreed to cancel. I said I would speak with husband and may be calling back once I find out if he signed up or not which he did not.

When I called back to ask for the refund of my account, they said that the agreement specifies no refunds. I said we do not have an agreement and he said yes you do. I told him it was fraud and he got rather smart with me. I called the credit card company and they told me that there is nothing that can be done about disputing this charge because it is a loophole that they are using. Insurance is not refundable or disputable according to the credit card company. Ironic as it is these people are getting away with selling credit monitoring services and they are the ones we should be watching out for.

The credit card company stated that they trick people into signing up for other services by using pop up windows and switching from one service to another without people even knowing it is happening. My husband is a systems engineer and he knows to thoroughly read pop up windows and he defiantly looks at this as fraud because he only authorized a one time purchase of $9.95 to Classmates.com. 5 x $19.95.

Privacy Matters got my credit card number through Classmates.com. I had no idea that they were even in existence, and I did not join or request information or anything else. Suddenly, I have two charges on my Visa for $23.95. I immediately called and asked that my charges be removed. I was told that they would cancel my membership. I said, "I have no membership, and you know it. And you know this is a total scam." I also demanded my money be credited to my next Visa statement. Of course, there is no address, but there is a phone. We'll see what they do. This is just outrageous.

I signed up with MyFreeCreditReport.com to check out my credit status. In 2 days I cancelled them since I got my free info. They tried to talk me into signing up for indefinitely.

I saw nothing else on the webpage that showed a trial membership to Privacymatters.com I was very busy working, so I did not study my credit card bills. I began to wonder after 3 and a half months why my payments were not making a dent in my balance. That is when I discovered to my horror that I had amassed bills to the tune of $560.00. I went back to check my statements. Privacymatters charged me $149.00. On the same day, I was charged another $149.00 by Privacymid. Also there were quite a few $29.95 added on during the same month, in addition to 5 or 6 $1.00 fees for coupon services. Who were these people, and why did CitiBank not notify me when there were a page of these charges in 1 bill.

I called Privacymatters to find out what I was even paying for. I had no clue to who all these businesses. They cancelled my membership, but refused to refund all my money. CitiBank did nothing for me. They told me that I had only 120 days to reply. An attorney on the scam webpage said that the deadline was 6 months. Now, who is right?

I am so turned off to internet shopping that I will do business with only the big reputable ones like Amazon.com, etc. When I turn on my TV set and hear the young group of musicians playing the MyFreeCreditReport jingle, I want to throw my steel toed work boot into my TV. My advice to anyone is to stay away from this site. They either sell their credit card numbers to scam companies or a very sloppy about protecting credit card info.

I am now going to have to pay my bills with the 29.99% interest rate, which will drive my cost up to almost a third more from the 560 dollars that I lost. I am so disgusted with internet shopping. I have lost faith in conducting any transactions online with the eception of a few sites that I have learned to trust.

Privacymatters.com charged my debit card for $29.95 three times without my authorization. I still have not received a refund.

I went on Classmates.com to sign up for a one year membership, and the next thing I know is that I'm being billed $24.95 from Privacymatters.com. I called and had the fees reversed, but everything about the way this company works is so wrong! Please stop this company from committing other acts against unknowing users on the internet!

I went on peoplefinders and they said I "signed up for privacymatters123", but I did not. They charged me $24.95 for 4 months. I just called, and I had to speak to a customer service manager before they would credit me back my money. This is a scam to the highest degree, and everything about how they work is just plain wrong, wrong, wrong. It was $24.95 times 4 months, before I caught it. Please, please, do everything in your power to stop this company before they hurt other innocent Americans.

I signed up for Classmates.com and paid the $9.95 with card. Didn't make no agreement for PrivacyMatters, but I got charged two payments of $19.95 so far.

I received two 19.95 charges on my credit card for a company called Privacy Matters. I called them to find out why I was getting these charges. The representative said I signed up for an account with them on Nov 17. That was the day I joined Classmates.com. I do not know how I got signed up for Privacy matters. I don't know if I accidentally clicked on a link or does signing up for Classmates.com automatically sign one up for Privacy Matters as well. If I did hit a link accidentally I was not given information about their services nor was I specifically asked if I wished to subscribe to their service and I certainly was not asked for permission to charge my account. As far as I am concerned, this is fraud. I advised the representative that I did not knowingly subscribe to their service and in fact, did not even know what services they provided. The representative cancelled my account and said that my payments would be refunded.

I received two 19.95 charges on my credit card from a company called Privacy Matters. When I called them they indicated I had somehow inadvertently signed up for them when I had joined Classmates.com. They did refund all of my money, however, Classmates.com apparently is in the business of selling your contact information and/or make it easy for your credit card information to be transferred to other groups. Pretty scary.

I've been promised a full refund of 10 months of fraudulent charges from Privacy Matters 123. I was scammed in the same way many other complainants describe on consumeraffairs.com and other websites. I signed up for People Finders services in March 2009. Privacy Matters claims I followed a banner ad while on peoplefinders.com website and accepted $10 cash back for enrolling in their program; I did neither and just now - in December - noticed the $24.95 monthly charge. While working with Jarvin 9916 to correct this matter, I asked for a supervisor and was connected to Marcus 19206. I asked for a full refund of all charges and he said it will appear on my credit card within 2 days. We'll see, but I wanted to share the hope for getting money back with all of you.

I'm over drawn and I'm being charged for overdrafts charges of $35.00.

I signed up for the service in order to obtain "free" credit reports from TU, EXP, and EF. Within their required one-week window before being charged for their service, I sent a letter to cancel. I was never charged their $19.95 fee, but since 7/23/09 I've had $1 or $2 charges to my bank account each month for several "hits" (don't know how they decide the charges). Today, 9/20/09, I called one of the phone numbers indicated on my bank statement and found out that I had a SECOND MEMBER NUMBER that I needed to cancel. I called and cancelled by phone via their automated system. We'll see what happens. I'll probably have to cancel my card or see if my bank can prevent the withdrawals in the future.

I noticed that there were 2 charges on my bank account; each for $19.95. I got the above phone number from the bank. I called the number, got voice mail that asked for my membership #, my phone number, or the credit card that was accessed for the charges. I provided my phone number as I do not have a member number and I certainly am not giving them any other credi card numbers. The voice told me that that was not a 'valid number' for them; please enter the credit card that was used for the sevice. There was no other way to talk to someone.

Their website had a contact us option. I used it to let them know I neither ordered their service nor wanted it. Neither I nor my wife have ever been asked for this service nor do we want it. I looked back in my bank statements and saw that the same amounts had been taken out in July. The total so far is $79.80. I realize that the theft so far does not amount to a lot of money for me. Having seen that this is happening to others must mean that this is a scam that has reached into the accounts of many others, so the total amount is much higher. Please let me know what options I may have.

Today (8/10/09) I noticed my account had been charged $19.95 from a place called Privacy Matters 123 -- I called the number listed with the charge and was told I signed up for a 7day free trial with this place when I signed up for Classmates in June, '09. I NEVER knowingly signed up for anything but Classmates back then. I certainly did not provide this place (Privacy Matters 123) with my card # ---- they somehow got it and my other personal info when I signed up for classmates.com. Furthermore, I received NO email/confirmation from them regarding this "supposed" transaction or a membership or whatever.

Today I called the number associated with the charge -- they agreed to refund my "August" payment but refused to return the other money they took out of my bank in June and July (19.99 each month).

This "membership" was gotten without my knowledge. To date, I have received no information - via email or post - regarding this "membership". As far as I'm concerned, they stole my information that I provided to Classmates. (Ironically this place, from what I could find online, is supposed to protect people from identity theft).

I just discovered that from 2/26/2008 to 6/22/2009, a "debit card withdrawal" has been taken from my checking account by a company named PrivacyMatters 123. I knew nothing about this company nor had I authorized these withdrawals. The total withdrawn from my account was $541.15. I am embarrassed to admit that the withdrawals were made over a year and a half period, and today is the first time I noticed it. My only explanation is that the account the money was taken from is an account I do not use very often, if at all; and I only use online banking.

After having read numerous complaints concerning this company on the internet and recalling my actions of over a year ago, I think I can piece together what happened and how I may have been tricked into giving authorization for them to make these withdrawals.

I was preparing to purchase a house, and while doing a Google search for free credit reports, I connected with the PrivacyMatters123 site that offered a "free credit report." I don't know how much the site has changed since last February, but looking at the current site, I can see how I may have been tricked into providing my credit/debit card number to use for a one-time $1.00 charge to process and view my credit report. I was told by PrivacyMatters 123 on the phone today that by providing my e-mail address to them, I had given approval to be billed monthly for their credit monitoring program. There is no mention of this program on their current website, and I'm sure there was no mention of this when I visited the site in February 2008.

After providing my credit/debit card number (for what I thought was the $1.00 charge), I was told that I had to log on to view my "free credit report." In order to get a log-on account, I was told I must provide my social security number along with other personal information. Upon learning this, I decided to exit the site under the assumption that I had cancelled the request by not providing the additional information or at worst was out $1.00 for my stupidity.

I received an two overdraft charges from by bank and discovered that I had been charged $21.95 for three months. The company debiting my account was Privacy Matters, which is an Identity Theft Protection Company. I learned this after I called the number listed on the debit transaction notes. I told that I "web enrolled" but I have no knowledge of the enrollment. I never logged onto their website or even used the service. I was told by a customer service rep. on 1/19/2009 that I would be refunded for the Jan. 2009 charges but I would have to fax a letter stating the details of the case. I faxed the letter on 1/20/2009.

After not hearing from the company by 1/28/2009 I called the company again. They acknowledged receiving the fax and stated that my request for a full refund and the overdraft fees were denied. I was told that a full refund could not be issued per the Terms & Conditions that I never read or agreed to. A customer service rep. did issue a refund for the December 2008 charges and gave me the address to their compliance department. The charges for November 2008 and the overdraft fees were still denied. In their defense, the customer service reps. were nice, it seems that my type of complaint is common.

I Had used the Free service for credit report.Apparently I didnt cancel in enough time so my credit card was charged.I called again and was asured it was canceled.In that event they sent me an E-mail dated 1/22/09 to inform me that my account had been canceled and a new account issued,and of course my credit card was charged again.I spoke to Ana-7025,she said I had a total of 6 accounts with them? witch at that time she has canceled on 1/23/09.I have sinced canceled my credit card to rid my self of this inconvience.More people should know what a scam this really is

I had a poopup come up asking if I wnated to purchase privacy matters I said no thanks. The next day there was a charge on my atm card for this ervice. I did nto fillout my credit information it was passed from reunion.com to privacy maters without my knowledge

I called my bank canceled the card adn the bank Chase said they would refund the money. Chase is seeing many of these occur.

Me and my husband went on-line to get a free credit report as the commercial state, I read that there is a one time $1.00 charge and so I entered my credit card number and for 3 months they charged me and my husband 4 different transactions each month.Due to the charge, my two of my credit cards were over the limit and I was charged for 3 months late charges on two different credit cards. I work full-time and go to school and didn't realize they were charging me until the 3rd month. They were double charging me and my husband on two credit cards

I had noticed 2 charges on my credit card. One for ReservationRewards.com for $12 and AP9 PMIdentity.com for $19.95 I called my credit card company, and they said that all I could do was to contact these companies and cancel. Both companies said that I was signed up through US Search.com. and when I contacted them, they said that there was nothing showing and charges except $1.95 for a search I did in February 2008. I have no knowledge of these companies, no account number information, or even what services they provide. In my opinion, they stole my account information.

US Search.com said that they changed some information on my account, but they could not remove my credit card information? There is something fraudulant about all of this.
I am out $71.85 for so called product I have never received. I am unable to get refunded the amount. (19.95 X 3, PM Identity.com, and 12.00 from Reservationrewards.com)

Privacy Matters Identity phoned with an offer of receiving a copy of all three credit report agencies credit report for free if I signed up and I could cancel within 30 days if I no longer wanted service. I did just that, and received my billing from credit card company with PMI CHARGING me $1.00 plus $29.95 fee. Further, I also had charges from two other companies, i.e., Privacy Matters, and Your Savings Club, in addition to PMI, with $1.00 charges each, along with charge of $29.95 each. According to internet, PMI gives access to credit reports. Privacy Matters is a Identity Theft protection, and Your Savings Club has something to do with discounts at restaurants and stores. It is apparent PMI is a SCAM company in the business of fraudulant charging to people with the initial concept tied into Free Credit Report.com. I notified my credit card bank office, they removed charges for me, however I am nervous about next month's bill. After reading other complaints about these companies, I anticipate having to close my credit card out. These numbers (for the companies) when called are automated, you cannot get a live person. I will never give out my credit card # to anyone ever again.

I signed up for a free credit report online on 8/30/06. I immediately called and canceled the service. They offered me a retail savings through Shopping Essence. I turned it down, too. On 11/11/07 I was paying off my credit card balance and saw I had been charged by this company $14.95 for Privacy Matters and $19.95 for Shopping Essence, from 08/06-11/07. I contacted them for a refund, and they were rude and told me I never canceled.

I have been charged $523.50 from 08/06 to 11/07. I want my money back and am prepared to take this as far as possible. There are scams from this company all over the internet with tons of complaints.

Fraudulent charges to bank account, had to replace debit card (which takes a week)

I was approved for a Tribute Credit card. I checked my online credit card account once I received the card. I saw a debit of $12.95 from Privacy Matter. I did not recognized the debit and I proceed to call the tool free number (800-436-0817)showed in the description of the transaction. The customer service rep, explained to me what it wa. I toll her that I did not authorized the transaction.

After she explained it to me I decided to accept the subscriptin with the very well understanding tha the $12.95 charge will be for a full year membership. I asked her about four to five times is I was not going to be charge $12.95 every months and she told me that the $12.95 will be a one time membership fee and that the membership will be cancel at the end of the year automatically, unless I decide to continue, that why I decided to accept the charge and continue with the membership. That happened by the end or beginning of March.

On March 27, 2007, I checked my online credit card account, which has been in zero balance and I saw another debit of $12.95 from the same Privacy Matters. I intermediately placed a call to the and they were trying to tell me that I had agreed to pay $12.95 monthly membership for Privacy Matter. I explained to the customer service rep. my initial conversation with the lady back in February and the guy was king of rude. I let him know that I did not authorized that debit on my credit card and that I was in a process of buying a house and that my credit cards must be in zero balance. I was then transfered to a supervisor(David -ID#: 14480) and after I had to explained everything again to him he told me that he will credit my credit card account for the $12.95.

Today, they did credit my credit card account. But, it's not about crediting me back the $12.95, it is that things like this happens to thousand and thousand of innocent people like me and we end out paying and getting finance charges for something that we never buy or authorized. I hope that you can prevent things like this to continue to happens to consumers like us. In advance, Thanks you for listen to me.

No consequences or damages but it could happen if I didn't my account and realized that that account was not on zero balance as it supposed to be. As I mentioned, I am in the process of buying a home and credit cards should be in zero balance and those people make a debit without my authorization. Hopefully nothing will happen

7/06 noticed $16.95 deducted from my checking acct. looking back i saw that this ha happened since last year. i know that's my fault that it wasn't caught, but when i called to ask what they were charging me for they said it was credit protection that i signed up for online. i requested proof and was immediately cut off.

Because of there carelessness my bank account is now overdrawn. And they will not refund the non sufficient fund charge they caused. They did not want to refund the monthly payment they took out but they finally did.