Overstock.com

On April 25, 2011, I placed a sofa and recliner on layaway and on August 19, 2011, I paid the furniture off and that Saturday, I rented a truck to pick up furniture, but only the sofa was delivered. My son and his friend went back to Overstock to pick up the recliner. The following day, I called Overstock and spoke with Islam and informed him my legs to the recliner were not with the recliner. He informed me he would check to see if legs were there or at the warehouse and would call me the following day. He never called me back and I called several times with no resolution.

I then filed a complaint with Better Business Bureau on August 25, 2011 after getting the run around. Case # is **. After filing the complaint, a resolution in September 2011 was that Overstock in Catonsville, MD would order the legs for my Albany recliner and would contact me. Overstock has never contacted me regarding the order of my recliner legs, so I then followed up November 2011 with David ** from Better Business Bureau who sent them a follow up letter regarding the complaint. The case was closed due to being unresolved because the company never responded back.

I ordered a kitchen faucet. They picked the delivery method without giving me any input into the choice and chose FedEx. FedEx seemed to have delivered this faucet to someone today, but it was not me. They feel now that I need to wait until they can contact FedEx and see if they can sort this out. I asked for a cancellation of the order and an immediate refund. They refused. Now, due to a lack of ability to complete the process between overstock and FedEx, I was told to wait until 4 business days to pass for FedEx to see if they can find this. FedEx will not work on Sundays nor Mondays, so that means a full week to await an answer, while they have my money and seem to be in no hurry to assist me. They are a customer service company in name only. I would never do business with them under any circumstances again. Ever.

Serta memory foam pad arrives much smaller than mattress - I contacted customer service and I use that term in only a general sense. I explained the problem and the employee reads off the monitor and says, "Would you like to send it back for a refund?" I thought I should say, "No, I will use it for a doll house mattress," but I thought better and said yes. But now, how do I get this expanded hunk of foam back in that little box? They could care less about making things right.

Don't buy anything labeled "down" or "feather" from Overstock! I think its chicken feathers and the quality is so poor, the feathers emerge up through the fabric and your linens and into your skin! And, the feathers migrate down through the fabric and become embedded in your mattress. Horrible to deal with, and Overstock customer service could care less!

Placed an order before Christmas for my son's bass amplifier. UPS delivered it and it was the wrong one. (After coming to this site, I can see that this is an ongoing problem with Overstock.com). So I contacted them via their chat box. (I even tried to research the amp that they sent to see if it would do in a pinch and could find no information about it on Google at all). So, the guy told me that he will send me a return label and ship out the correct one. Never received the label to return this one. Went to the site and check on the status and it says "cancelled." I didn't cancel it and they didn't contact me. So is this another error?

I again used the chat box and told this person that this is a Christmas gift for my son and I really needed them to fix this! He told me they are out of stock for my original order. Well, ok, why didn't they contact me? Either way, I was highly upset and told them to please fix the error! He said he understood and if I would keep the amp, I would get a complete refund. I even questioned what he said. "You're going to give me a refund if I keep the amp that was sent to me in error?" "Yes" I was told. Ok, I was ok with that and was told I would receive the refund within 2 business days. Ok, I waited two weeks and nothing.

So, I contacted them again and the lady asked me if I had returned the item... umm, no, I was asked if I kept the original error that they sent, they would refund me for their error and she said "no." I was completely misled. She asked if I had printed the return label that was sent to me. I replied with no because no label was sent to me because that wasn't the agreement. I never received a label. So, all in all, this was my first and last purchase from Overstock.com. I was totally misled throughout the entire ordeal and somehow I knew that this was going to happen when I questioned them about the refund. Bad business. I know they must have had a copy of the chat transcript from what I was told but they denied that they did.

I bought a comforter and it wasn't like the description and photo. Price was $54 but they give me back only $36 when I paid the return shipping too. This is against the human right that the people have to pay but get what they buy and agree.

I purchased a chest from Overstock on 12/20/2011. I received the item on 12/23/2011. The item I ordered was not the item I received. I called Overstock and request a return and full refund because of the incorrect item. I was told it would take 3 to 5 days for my refund, depending on my bank. On 12/24/2011, the item was picked up by UPS. As of 12/30/2011, per Overstock manager, the item is still in transit. They are not expecting to receive it in the warehouse until 1/3/11, which, I explained to the manager, was unacceptable. I needed my $358.60 back as promised on 12/23/11 within 3 to 5 days. It has now been six days.

I feel that Overstock's return policy is a hazard to the consumer. It is done to deceive. With Overstock shipping a lot of incorrect products makes for a huge amount of money deposit into their account and the consumer none the wiser. This kind of return policy can be a benefit to a despiteful and cunning business. We as consumer(s) tend to trust business. I feel that any business incorrectly sending the wrong item(s) such as not be allowed to prolong the consumer monies. If the crafty company, such as Overstock, takes on extended times to inspect the returned product. It should be at gain to the consumer. Such as company has to pay the consumer a fee. Otherwise, when the carrier picks the item up the consumer should be refunded at that time. We are charged when we purchase it.

Warning - Do not buy computers from Overstock! I contacted Overstock.com and questioned them about "refurbished Apple Macbook Pro Computers". Overstock assured me it was refurbished by Apple and would have a full one year warranty. I paid Overstock the same price that Apple was charging for the same i5 Model - my mistake! The computer failed the first week - blank grey screen. I contacted Overstock who gave me Apple support links. After hours of waiting on the phone, I received zero technical support from Overstock. I took the refurbished Macbook to Apple.

Apple showed me the history they had on the serial number of this Macbook. It was never refurbished. It had a history of failures. In fact, Apple showed me only 60 days remaining of the Apple warranty. Without an Apple warranty, this Macbook had no value. I filed a complaint with Overstock. They answered me 5 days later. They said I should call for tech support. I called as advised. No tech support was available. No replacement computer was available. But I can return the computer and wait 4 weeks for a refund. I use this computer for video editing. 4 weeks without a computer and without the refund are not options to consider. Overstock doesn't care. They have their policies and they're hiding behind them.

I placed an order on the morning of Friday, 12/16. I followed up on my order on Tuesday 12/20 because the status online said "processing". I was told by a customer service rep that it would be shipped the next day and I would receive my order no later than 12/23 (it was being shipped from a warehouse less than 100 miles from my home). I checked the status again today, 12/22 and the status had not changed. I called and reached another customer service rep. She said that she would contact the warehouse and call me back 20 minutes later. I called the customer service number an hour later and reached another service rep. I asked for the previous service rep that promised to call me back--there were no notes on the account and the customer service rep said she had never heard of the person I had spoke to earlier. This service rep told me there was nothing we could do.

I called the service department once again, one hour later, to work toward resolution. I was able to connect with the original customer service rep that I was waiting to hear from and she informed me that it was a hand made item that was made to order and that they were not in the warehouse due to their custom nature, and that "my" product was going to be made for "me"; therefore, it would not be shipped for 10 days. She did do something nice and offer me $10 of in store credit. She said if I decided to cancel the order I could call her back. I agreed and hung up reluctantly. I shopped for five minutes and found the same product on Amazon.com with an option for 2-day shipping. I called the customer service number once again, reached a different customer service rep who informed me that cancelling my order was not an option because the order had gone through to the warehouse. Wait a second--I thought it had not even been made yet. I asked to be connected to the original rep and did not care how long I had to hold.

Ten minutes later I was connected to the original customer service rep who back tracked and said that they magically had found it in the warehouse (yeah, the custom made thing was **) and they would ship it as soon as possible but she would remove my instore credit that she had so graciously given me "for all the trouble". If my item is not delivered by noon tomorrow, I will call once again to cancel my order and demand a full refund come hell or high water. I've been jacked around for a week now and have yet to get a straight answer from anyone. I'll never shop O.co again and will forever be a loyal Amazon customer.

The company is misrepresenting the country of origin of some of their products. I ordered a pond de-icer from them which were advertised as made in the USA. Upon receipt of the merchandise, it turned out that the product was made in China, not USA. Their customer service representative was helpful in instructing me about the return procedures; however, it is still upsetting to order something under false pretense.

I bought not one but two Archos android handhelds from Overstock.com to travel with me overseas. I took it out of the box, no problem. One of them doesn't work and the second takes no longer than 5 minutes before cutting off, they don't connect to WiFi unless you are sitting right at the router. Also you can't 'work'.

I paid $99 plus tax for each and they knew they didn't work, which was why they were so cheap! As I took them out of the country, they say the warranty is void. Isn't the whole purpose of having a handheld device so that you can travel with it?

I immediately cancelled an order on a rug -- not less than 5 minutes after the order was placed online. I was told that since the order was not processed, there would be no funds removed from my account. However, they took the money from my account alright. When I contacted them, the representative told me that it would take 24-48 hours at the most for the charges to drop off and for the funds to be redeposited into my account. The refund was never issued. Every time I called, I was told the same thing. Eight days later, they are telling me that they have just submitted the forms to cancel the order. This was only because they "escalated it to their special claims department. " As I was told, I should have seen the funds by 6pm today or so, but it's not there.

I placed an order of Tiffen 58mm UV Protection Filter for $10.68 and received an empty plastic case where the UV Filter was supposed to be. The case had the inside paper work but no filter. I responded to the Amazon inquiry and I have no idea what to do next. I am very disappointed and I hope someone will send me what I ordered. A filter with the filter actually inside.

I recently purchased and returned a London Fog raincoat from Overstock.com, order no. **. Upon receiving the coat, I opened the package. I tried the coat on, walked around in it for a minute or two to see how it felt. It was too small in the chest so I folded it back up as best I could and put it back in the shipping envelope that it came in with so that I could take it to UPS to be returned and credited to my account. The cost of the coat was $102.99.

On 24 January 2011, I received an email from them saying that I would receive a credit of $43.18 to my charge account. They were reducing the amount of my return by $51.50 saying that the coat was not being returned to stock because of hair. I was quite confused and called Customer Service to see what the problem was. I talked to someone named Brooke and explained what I just said above. She asked me if I had any dogs, to which I replied, "I have two small dogs." She suggested that next time I run a lint-roller over the coat or merchandise before returning it. She also told me that I would be refunded by $51.50. So, the conversation ended and I was pleased with the outcome. The next day, I come home from work, check my email, and there is another note from Overstock.com stating that I would not be receiving a refund for the $51.50 because it was against company policy to refund merchandise that had been "opened" and damaged. First of all, how do you try on a coat if you don't open the package? Second of all, that coat was not damaged to which I would testify to in court if I had to. I looked at the pictures that they sent and zoomed in to see the "damage." I saw a fairly long white hair (my dog is black and white), and maybe a shorter hair or two. That is all I could make out. So, now the coat is damaged? How do I know that those hairs were not on that coat when it shipped from Overstock.com.

I think that Overstock.com is being totally unfair, unjust, unethical, dishonest, and deceptive. Really, how do you not open a package? Right there, that is grounds to not be refunded! Economically, I try to spend money very wisely. My husband has not worked full time for the past two years because of the downturn in the economy. I saw a London Fog raincoat at what I thought was a good price, never dreaming that I would have any sort of problem trying to return it. This is the first time in my life that I have ever had any kind of hassle with a return. I will never order anything from this company again and I'm advising everyone that I come into contact with to do the same.

They labeled the TV I purchased, but I had to return it as "used" because the box was opened, so that out of the total cost of $266, they could justify refunding a mere $94.

I understand the need to hold back on some amount for restocking, etc., but to keep 2/3 of my money is nothing other than a sneaky way to make income so they can continue the appearance of being a great bargain place on the front end (when you buy). I recommend steering clear of Overstock.

I purchased a coat for $86.99 from this online retailer. When I received it, I opened it up (the very flimsy plastic tore), tried it on, decided it did not fit properly and packed it in the original packaging to return. When I was notified that they had received it, I was charged $34.80 for "Not Restockable: Wear and Tear." Other than the original plastic wrap being torn, the coat was in the new condition that I received it in.

I ordered from overstock.com and chose the bill me later option at this time. I got a message saying they could not complete the transaction at this time. I wondered what the reason was?

In September 2010, I purchased a refurbished 50" TV. When I received it, it was not working. It has been almost three weeks and the company has not picked up the TV. I'm inconvenienced because I keep being told by the company that it will be worked on. It's taking up space in my living room and I was billed for it although it is not working.

On July 4th, I bought three faucets, Geyser Bathroom Vanity Vessel Faucet and Umbrella-style Pop-up Drain for $233.97. Overstock.com sent wrong ones with a chrome finish that have an inferior quality. I requested a replacement and they three times sent to me the same wrong merchandise. They sell products that they do not have in stock and send to the clients, merchandise of inferior quality. I'm an interior designer and I had to return three times the wrong product, wasting my time chatting with an Overstock representative three times. Not finishing my project on time, my clients are so upset.

This is what I want you to see. I went online to see how the BBB rated Overstock.com in Utah. This should help you make your decision on buying from them. BBB in Utah processed a total of 633 complaints about Overstock.com in the last 36 months: 37 regarding Billing or Collection Issues, 10 for failure to correct billing errors, 5 unauthorized bank debits, 8 unauthorized credit card charges, 241 regarding Refund or Exchange Issues, 45 failure to honor promised refunds, exchanges or credit, 71 failure to honor refund, 56 regarding Advertising Issues, 13 Advertised price not honored, 14 advertisement misrepresented a product, 2 bait and switch advertisement, 7 false or unsubstantiated claims in advertisement, 68 regarding Product Issues, 48 Defective, damaged or incorrect product received and 20 Product Quality complaint issue.

My personal issue, Overstock.com had a Mattress set advertised for $569.05. At checkout, the price was $799.99, over $200 higher. Customer Service or a Manager would not honor the advertised price. 1 hour of looking through many items listed prices and product description, then refusal to sell at price advertised.

I stopped in to Overstock for their "Grand Opening" 70% off sale in early March and ended up ordering a living room set, dining room set, floor lamp, 10x13 carpet and dresser. To be fair, I had a change of heart about 3 days later and went in to change the style furniture that I originally ordered. The folks were pleasant and helpful and didn't mind that I was changing my order. There was some back and forth with the store regarding pieces that weren't in stock or discontinued, etc. Each time I made a change.

At one point, I changed the order to two ivory ** carpets instead of one multicolored carpet and a few days later, they called me to say that the carpets were discontinued. At that point, I requested a refund and only after calling back a month later after noticing that I wasn't given a refund did they process it. When the delivery came the deliveryman couldn't get one of the sofas into my condominium building. He said it was too large. I am not a professional but in my opinion it was no larger than the sofa that I previously owned or the sectional that my neighbors had. Regardless, I asked him to give me a measurement of the sofa as well as a measurement of the largest size I should buy. He told me the sofa I purchased was 91 inches and it shouldn't be larger than 85. Fair enough. Additionally, in that delivery the cocktail and end tables that I ordered were broken, so they had to take those back. This is when the nightmare really began.

I contacted Aziz at Overstock and asked him for a similar sofa but in the required size of 85 inches. He said he would check and call me back the following morning. I never did hear from him again. After two or three days, I went back to Overstock and asked Aziz to help me select something that was already in their warehouse so that I wouldn't have to wait the extra weeks for them to "special order" it. He said he couldn't help me but that the warehouse manager Kevin could assist me. I called the next day and spoke with Kevin and he said there was a great set in stock that was 83 inches, can I come and look at it. I went and it was not my style at all, so I told him I would look on their website. I selected several items from their website that I liked but each time they didn't know the sofa, whether or not they could get it anymore, how much it was, etc. etc. I even tried to walk them through the website to direct them and they couldn't find it. I went back to the store with the broad requirements of a brown contemporary sofa under 85".

Still they were unable to meet my request. Finally, I asked for a refund but was told that nothing could be done because it was store policy to only provide a store credit. I asked to speak with the manager and was told that the only person who could provide me a store credit would be back on Tuesday after Memorial Day. Tuesday came and I called them and nothing had been done. Then I was told that the manager Mohammad was out of the country and wouldn't return until mid-June. This was June 1st. I told them that this was unacceptable to not have a manager on site to assist with customer issues. Then Kevin said he would call "them" to see what he could do. I asked who he was referring to and he could not give me the name or information saying that it was private. I asked Kevin to contact "them" and give them my information so that they could call me and he said he couldn't do that. All the while referring to the "store policy". Another issue with Overstock is that they have no answering service and 80% of the time when you call there is an automated message to call back later. They don't return your calls and they don't answer your calls. The entire operation is frustrating and shady.

I canceled an order one day after I made it and they said it was okay to cancel it but they still sent me the order after I canceled. Now they are charging me $197 for rerouting to send it back to the company for their mistake for sending to me after I canceled. It resulted in me losing $197 because of their mistake for sending it to me a day after I canceled the order.

I purchased two inkjet print cartridges from overstock.com. When my existing print cartridge ran out, I opened the box and put one. After several nozzle tests, I could not get the cartridge to work at all. I opened the other cartridge, thinking that was faulty. The second one worked but only if I put the printer setting on "best" print option which means it takes about three minutes now per page.

Frustrated, I contacted Overstock and they said because I had opened them (cartridges), I couldn't return for a refund. I contacted Overstock via live chat, explained what had happened and they said they would get back to me. I've heard nothing. At this point that will probably be the situation. I will never purchase anything from Overstock.com again. Thank you for hearing my complaint.

I ordered two pieces of furniture, and within 24 hours, I tried to cancel due to a death in the family. In short, I will be out of town for an extended amount of time. I went live online chat and phone and they said they would get back to me in 1 or 2 days, but in fact all they did was wait till my funds cleared their account. They e-mailed me to tell me that the order was shipped and was non-returnable ($335.68).

I ordered a bed set and mattress and first they sent the wrong bed. After a week of arguing, they sent me another mattress and that's the wrong one. I told them "What don't you understand about Full Size Long". They still haven't responded. I paid for something I haven't gotten yet.They ripped me off. I am disabled, sleeping on the floor and no transportation to get another that I already paid for.

I purchase a DVR last 12-30-08 from Overstock.com. Since April of 09 I have send it back to them 5 times with the exact same problem every time. I included each time a hand written letter describing the problem with a screen shot of error message on the TV. Every time I call them about it. They give me a different reason why the NO Lemon Policy will not honor. It seem the service center can pick and choose whatever they decide is the problem no matter what I tell them.I was told by customer service rep West the last time I talked to them I would just keeping having to send it back to them until they fixed or my extended warranty runs out. I have done everything they have asked me to do.

I purchased a hp compaq refeurbished laptop, upon receiving I realiza it did not work, and not only did not operate the recovery cd that came with it was junk. I sent the laptop back in the same perfect box that they sent it to me. They said because I opened the box they have to charge a restocking fee.The big question to me is this, how would I know the laptop was useless if I did not open the box and attempt to use it? They kept a 120.00 of my money . that is my sudent aide money. The thing about Overstock is that they take your money for your purchase immed, but their practices in returning money is immoral.

I had been a loyal company to this website, i ordered a dresser that detailed, "real wood and wood veneers" what I received was a cheap, flimsy dresser made almost entirely of M.D.F. I paid over $400.00 for it. I have emailed them repeatedly and tried to contact them by phone but have only been able to leave messages. They haven't contacted me at any of my numbers or returned any of my emails. This purchase was an entire fraud of this item description!

I am not sure you can even help me it happened a very long time ago My account was phishered on Overstock.com and I sent so many emails to this day I still am not allowed to bid on anything it was not my fault and and you talk about the run around you may as well talk to the wall what a bad organization to deal with. How the heck can I remedy this situation if no one will let me know what to do.It is there loss I rarely even buy from Overstock itself now.. Thank you

An Online Purchase was made this morning. I contacted the merchant within 75 minutes to inform them, not to ship the bag out the receiving party is going away, and there is no caretaker on premises. Overstock, stated once the order is placed there is nothing that can be done. today isn't a "BUSINESS DAY", orders are shipped on BUSINESS DAYS- NEXT BUSINESS DAY IS TUES-9/8/2009. This order needs to be voided.

I ordered curtains panel. They sent me the wrong color so I returned them and they sent me the right color. They charged twice for the curtains instance of one and still waiting for my money. This incident occurred in April and they haven't resolved this.

advertised an "art glass tiffany style lamp" as being glass. When I purchased the lamps (2) they were plastic, and had instruction on how not to use high wattage bulbs to avoid melting. complete fraud. When I checked the company web site for price protection, they dropped the price, 1 week later, but I misssed it by one day, so they said no rebate. They disputerd everything.

After a week of promises to look into it and get back to me, I called and spoke to a supervisor--Brian--who was going to check with the warehouse and get back to me within a few hours. I called him back at the end of the day and he told me that the two colors were the same;that I had ordered the bluestone; finally that they didn't have it. When I asked for a refund of my money I was told it would be after they received the return. UPS acknowledged that the return was signed for on 5/20. Then Brian said the would get around to issuing a credit sometime the following week and they would get back to me. I called MC and initiated a charge dispute.

us at all.

Olga of Sunnyside NY (04/16/09)
The first purchase thru the Overstock.com made on February 10th by Marcus through the American Express Card. It was a Valentines gift for Olga. 14k White Gold Ruby and 1/4ct TDW Diamond Necklace Delivered by Feb. 13th 1 $329.99, 14k White Gold Emerald 1/6ct TDW Diamond Earrings Delivered by Feb. 13th 1 $207.98

When Olga got the presents on 13th of February she was pretty surprise of the real sizes and the fact that one of the earrings was broken also wasnt nice but she still was very happy to get a gift from her friend. The chain for diamond necklace was too small and she brought it together with broken earring to the jeweler for fixing on what the jeweler answered the diamonds are very bad quality and yellow color that will not shine and the chain is not 14k as was claimed in her order and over the web site. It was silver. Olga got very upset and disappointed. She called the Overstock.com customer service on February 18th but decided to not make a refund but just exchange those items on a right ones as a web site agent was pretty convincing when explained that was a mistake one of the employers who were wrapping the jewelries.

After making the return claim and getting an instructions on sending the items thru the UPS or FedEx services the representative explained that when the package will be wrapped Olga just have to attach the receipt for shipping expenses and it was going to be applied back on her credit card. On February 19th Olga spent $28.84 on shipping and the mailman included the receipt in the box. It was shipped to the Overstock.com then. Olga got an email on February 26th from Customer Care Returns of Overstock.com with confirmation of received jewelry items and that it would take a few days to proceed. The expenses for shipping were never applied back on her credit card and the items were shipped to her without any notification or confirmation.

Olga found those pieces outside of her house by the main door under the mailbox approximately on March 3rd. The earrings were in a good condition but the chain had the same issues again. It was yellow diamonds bad quality, short silver chain even if the invoice called it 14k gold. While Olga still had all the trust to the Overstock.com company and made another jewelry purchase with her chase bank debit card on February 25th as a gift for her mother Tatiana that came to US on 1st of Match. Silver Smokey Quartz/ Citrine/ Garnet Necklace $54.99, Sterling Silver Genuine Blue Sapphire Cross Necklace $49.99, 14k Gold over Silver Cubic Zirconia Earrings $19.99

Olga got those purchases on 27th and 28th of February. But after not getting the right necklace again Olga asked for refund for this item from the company on March 16th, 2009. The representative agreed and offered her paid shipping label that she could use for return promising to take care of another shipping refund that had to be applied back on her credit card. Olga didnt have a receipt because she already enclosed it to the right package upon request. Not hearing back from the company Olga made another phone call approximately on March 18th asking for shipping refund. They answer they never had a receipt and that if she would have one now they could do something about it.

Olga asked for refund for all other jewelries for a reason of not knowing how real it is now and that she lost her trust and want to make a return but the agent stated it cannot be excepted because Olgas reason had no sense. Olga looking forward to take actions towards right decision but she really doesnt know what is the right thing to do. Thank you for all the help and support. $815.56

James of Northport AL (04/11/09)
I found on line a King 11 inch pillow top innerspring Mattress-in-a-box. I did not know if the frame came with that so I clicked on the chat box provided by the company. The agent responded that it did not include a frame and directed me to another product and inferred that this is what I might be interested in it. I even questioned the shipping price ($2.95) I was buying this as a gift for a family member that has just relocated. I ordered. When it arrived it was only the frame with head board/foot board and no mattress or foundation which is what I was most interested in purchasing (mattress/foundation and frame).

I immediately went on line, got in a chat room with an agent. She only said that this item did nno include a mattress or box spring. I want to return this since it was not what I said I was ordering and now I've got to go shopping for a mattress and box spring. I told the agent that I had learned a good lesson from ordering from Overstock.com I asked for help to find what I wanted and this is what I got. I then said I need to speak to a supervisor. After several minutes I said NOW! She said give her a few minutes while she checks with her supervisor. I said GIVE ME A PHONE NUMBER.... no resonse so I shouted again NOW! She then comes on line with a long explanation of how and when to call.

I called immediately She asked if I wanted to return the item and speak to her supervisor I said YES She then says her supervisor said it could be returned with no shipping charge. I said $2.95? (Which is what I paid for shipping) by this time, I have a supervisor on phone. She asked me if I had a copy of the chat. I said don't you have it? She said she would check with the Chat supervisor and would contact me when it was located. She called the next day and faxed it to me and agreed that it appeared I had been mislead by the original agent. She said she could send a mattress and box spring like I expected, but then she said her supervisor could only give a $150.00 credit. I said let me speak to him. He said he would refund for the original and give the credit. I said I did not want that-- I wanted the bed I thought I bought and was told by an agent that I would receive it.

then I said Let me speak to your supervisor He got someone on the phone (My opinion is that they just pass the phone around to each other than giving a real supervisor.) I told him I expected a mattress/foundation and frame which I thought I had bought. I asked for his extension so I could get him if I needed to call back. This guy said he hadn't gotten an extension yet so I could reach him. He said he couldn't send the mattress/foundation So I asked for his supervisor. He has never called back. I called again and spoke with the only person that was able to give me an extension. I told her that I needed the mattress/foundation and frame that I didn't need the head/foot that the orignal agent wrongly recommended. She said she would do what she could and would call back in 20 min. One hour later she called and said she could not find a warehouse open on the holiday (Good Friday) but that she would get one overnighted to me on Monday.

I ordered this so that when I went there to visit on Easter weekend, I'd have a bed to sleep in. Now I've got to go to a hotel or sleep on the floor! I may have to go shopping for a bed while I visit as well, I have my doubts about ever receiving the mattress/foundation and frame.

junk. I firmly believe that I was purposefully misled by Overstock.com. Their ad for the item I purchased is deceptive.

to ship these pillows back and was expecting some kind of refund for that but they never answered me back on that either. I could understand not getting an answer that I wouldn't like, but to get NO response and be totally ignored is a bit much. I will NEVER order from them again and neither will my friends.

weeks to get here and when it arrived there were no pants. We called Overstock and expressed our dismay and were told a pair of BLACK pants would be sent out. Well, not only is that not OK, we wanted another suit sent out where everything matched! As our son needed the suit in a few days we wanted it ASAP. The error was theirs not ours. They could not/would not take care of us.

weeks before I get a refund. STAY AWAY from this company.

FOR THE ITEM ALREADY AND THEY ARE RIPPING ME OFF. ALL THESE TOYS COME WITH A BATTERY AND CHARGER LIKE THE BOX SAYS.

months. This is for the same problem but you know there is on increase of warranty for the time they have my unit. I should have known because all of the small electronics I purchased had problems and I mean all. My final statement is do not buy anything electrons from Overstock.com.

When my warranty is finished this product will go down and Im out the money. They don't card.

. I was really upset being that I thought they offered incredible deals. I learned my lesson to say the least! I don't believe their posted % discounts and stopped buying from them.

was so rude and inflexible that I decided to return the entire fixture. I will never do business with this company again. The product was not as advertised and the experience was horrendous.

When you place an order, Overstock will not tell you that they are shipping the items from multiple warehouses!! When you attempt to return the items, they will kindly inform you that you need to cough up $5.00 on every item.

Their clothes are probably in overstock because the labels are misprinted... the clothes are really really small, yet the label says L.

I don't see why I should be responsible to pay shipping to multiple places when I ordered it from ONE place!!! I should be able to send this back to one place and have them pay the cost of returning it to multiple warehouses... not having one warehouse is not my problem.. why should I be charged for it!!!

I oredered a radio online from overstock.com.In the item description listed on the website the radio was supposed to come with a wireless remote control.When I received the radio it had no remote.I contacted overstock by email.I then rceived an email back from them stating they would get a remote shipped out to me as soon as possible.Then 2 days later I received another email telling me the radio was shipped as is and I would not receive a remote.But it plainly states on their website that the remote was included with the radio.

Auctions at Overstock.com de-listed an item on suspicion of fraud, sent me a confusing email, charged me for the listing, refused to refund the money.

.'

After reading line 3 of the email ..situation resolved... I didn't know whether it was truly a legitimate email that I needed to act upon.

.
I've had a series of email threads with the customer service representative at Overstock. I asked how to resolve the situation. I asked to relist the item. I've received repeated emails from Overstock that indicated that they have the right to unlist any item that violates their policy - and that they have the right to charge me for the listing. I will gladly forward the email's upon request.

billed to my credit card.

Purchased 2 down pillows online as king. Received 2 pillows for $69.99 each that were neither std nor king. They were an inbetween size. Called as soon as they were received. I was told I had to reorder new ones at my expense and they would send document for shipping back. The customer service rep didn't talk to me at all about the return. The pillows didn't fit my cases so I didn't want them. I ordered new King pillows at the same price so my credit card was hit twice. I packaged up the incorrect std pillows and waited. My new pillows arrived and were fine so I sent back the wrong ones.

After a week I received an email that I was only receiving credit for $69.99 (one of the pillows) because there was lint on one of the pillows or in the box. First, no one advised me that there was a chance I would not get my entire credit. I understand a restocking fee etc. Their policy is very clear about electronics etc. NO ONE talked to me about this policy. I do not have a pet, I did not use the pillows, they went right back in the box as soon as I realized they were the wrong size. You have to take goose down pillows out of the packaging so they will fluff up to their real size. The size of these pillows was between std and king. Certainly not what I wanted....at all.

Their website was unclear about the size from the beginning. If I had known I wasn't going to receive my full refund, I would not have even sent them back. I order online all the time, although I don't usually have reason to return and ebay/amazon all have great customer service departments. I am now out $69.99 and shipping for the second order because they say they found lint. Their return policy is intentionally vague and unclear.

th birthday, they ruined her birthday!

is not be much, but this is not ethical.

value. Poor value, super POOR quality and poor response to the low quality construction have me saying: buyer beware--I do not trust OVERSTOCK.com. I also bought sheets from them two weeks prior, and they were spotted with pink faulty dye spots. Overstock.com has been a terrible shopping experience for me from start to finish, and I feel the value and quality of their products is extremely poor.

They said I could return this poor quality item and wait for a refund. The service is terrible!

I bought a digital frame. 6 months later I opened the box and it doesn't work. I want my money back or another frame that works. Pretty simple, I paid and expect to get what I paid for. Most stores would honor this sort of deal. Why doesn't Overstock.com?

% of the value I paid for. The quilts are clearly defective. I was also on hold for quite awhile waiting for a supervisor. They never got on the phone. As a consumer, I lost my money; and they did not honor their end of the bargain.

King size quilt. It has patches, and the patches on the quilt are becoming unsewn and are falling apart. Overstock.com will not refund me my money.

where I could get a remote control. Their answer was: You can buy one at the Toshiba store.

I purchased a platform bed, a memory foam mattress and a comforter set from Overstock.com. I got the bed and comforter on time, but heard nothing about the mattress. I ended up putting on my old mattress because I needed something to sleep on! I emailed DHL a few days later to inquire as to when exactly my mattress will arrive. They wrote back that there was a problem locating it, meaning that they temporarily lost it. I then emailed Overstock telling them what happened and told them since DHL couldn't locate the mattress, I did not want it anymore. If it should arrive, I was going to refuse it.

th I opened my front door, and there in front was my mattress! It was just left there! Packed really shoddily...there was one open box on one side and one open box on the other. So somebody could have easily seen it by my house and walked away with it. I thought that was very poor judgement on the part of the DHL driver.

for nothing.

weeks!

.

I declined. I don't want their credit - I just want the T.V.

to stay at the hotel in a basic room, since we were attending a concert nearby and needed the lodging.

, had a horrible Anniversary, and am expected to be happy with a gift certificate.

. Its a shame that such a big company can not trace an item or give back a full refund.

savings. When I got it only half of the comforter was filled with down, like they said, and the other half was almost empty.

I think their items are rejects and they are passes on as perfectly good items.

I purchased a Kodak camera in August which stopped working altogether in October. I was unaware that the product I purchased was refurbished until the product started having issues.

, but they insisted I send it, at my expense, to Kodak.

. I called them and the rep who I spoke with talked to me as if I was stupid. She said they the original was a pre-authorization, but that there should not be any other charges. I explained the entire situation and she said that once the pre-authorization amount cleared that I should be credited for the second amount. I asked her why there was even a second amount being charged/placed on hold and she could not answer me. I than asked her why there was no warning on their website that there would be two charges to a person's account and she could not explain that either.

Since there was a double charge to my account there is money that is now on hold that I am unable to have access to until it is taken off hold. If I had pulled more money from my account due to not being aware of Overstock.com doing business like this, I may have put myself in a negative and than been charged by my bank for insufficient funds.

They charged half the price of the item as restocking fee and return shipping fee. i wound up paying more than half the price in returns very dissatified former customer.

I bought supposedly high quality towels in August. Upon arrival appeared very nice. Washing produced shredding. Asked what to do, Alan K. told me so sad, too bad, ha, ha. Lousy customer service. Lousy product. Lousy company.

I ordered a Canon PowerShot S410 on 6/13 from the Overstock.com site after researching the camera and competitive prices on other sites. The caption for the camera on Overstock stated there was limited availability in the warehouse and the following is the order: order # 1Z0231FR0306241669 06/13/2006 SKU# 10225109-000-000 Canon Powershot S410 4.0MP Digital Camera $214.99. I just received the camera which was in a plastic bag with a Refurbished sticker on it. I contacted Customer Service immediately since this is not what I ordered and was told that was how it appeared originally on the site and that there was something wrong with the camera so they fixed it and sent it along to me.

I was also told that in order to return it a restocking fee of $34 would apply, as well as shipping fees. They misrepresented this item on the site and stated there were a limited number of cameras left in the warehouse on 6/13. How many refurbished Canon S410 cameras do they have and what does that say about the integrity of the camera. I ordered this camera in good faith but apparently Overstock is unscrupulous when it comes to returning items grossly misrepresented. I have no intention of paying $215. for a camera that admittedly had problems or trust that the refurbished sticker on the camera has remedied those problems. I will also be disputing this charge with American Express.

I ordered a swimsuit from Overstock.com. The description says the bottoms are hot pants and the picture shows hot pants. The swimsuit I had received had a minimal coverage bikini bottom. After several rounds of emails, Shima S. had a UPS return label sent to me, indicating that I would receive a replacement or a credit. I sent the swimsuit back and waited. Last week, I received the replacement -- they sent me the same swimsuit I had returned! I immediately contacted customer service and was told that they would not give me an RMA for the swimsuit. I understand the no returns policy on swimsuits, but they shipped me the wrong item and I should not have to pay for something that is not what I ordered. I told them this in an email, but have gotten no response.

I have not received the item I ordered, I am stuck with a swimsuit I will not wear and my Mastercard has been charged for it.

Easter weekend 2006, overstock.com had a promotion called find the golden egg. The promotion was basically the same thing that ebay did awile back where it had clues about items on auction and when you found the auction that went with the clue it had a golden egg icon. It said in the rules that when you bid in the auction it would only be for drawing of a gift certificate that was to take place on a certain date. (Basically the auction was just a fake auction that was just being used to play the game.) After the game ended I started getting harrassing emails from the sellers of the items I bid on. I bid on four of the golden egg auctions. The emails were questioning my payment for the items. I had even had contacted overstock.com and received an email back that the problem would have been taken care of. But it wasn't..

I place an order on April 5th for a Queen size, memory foam mattress topper. They sent me a full size. I requested a replacement and they sent me the wrong item again. I sent it back once more and I just received the package today and it was AGAIN the wrong item!

This is beyond ridiculous.

I had made an online purchase of an overhead projector at Overstock.com's site. The final bill was nearly $300. A package addressed to me finally arrived. In it I found three decorative bathroom items. Confused, I looked at my order on the site and knew I had not made an error. I also saw that the items sent to me were worth $49. I wrote to Overstock to tell them about their error and that I would like the $300 credited to my account while I sent back the items.

They apparently had no sort of tracking system that the proper item was or was not sent to me and said they would hold my $300 until I sent back the $49 dollar items. In addition, it could take up to ten days to verify the return (for which I had to repackage and go to post office). It would also take another fourteen days to "process" my refund. My money would be helf for their mistake for almost a month. I will never shop at Overstock.com again. I am sorry I did not listen to others who had also had bad experiences with Overstock.

I paid $914 for patio chairs for my restaurant from Overstock.com. I paid for them using PalPal. A week later Overstock.com informed me that they were not it stock. I asked for a refund but they claimed they only issue store credits. I have since found another product and have no use for a store credit for a product they do not have.

I am out $914 but have a store credit - and as suggested by the Overstock.com rep - I can buy some CD's! $914 worth?

On August 11th I placed an order with Overstock.com that was to be billed through Bill Me Later, with the terms of 90-days same as cash. On August 22nd I received a bill from Bill Me Later for immediate payment.

I called Overstock.com and was told this was a BML error; BML said it was an Overstock.com error. After several calls and emails, I realized neither company was going to correct this error. Then I received an email shipping notification from Overstock.com. I replied to Overstock.com explaining the billing problem and requested it be corrected.

Overstock.com's web site stated that in order to get the 90-days same as cash you have to use Bill Me Later as the payment method. Now that the order has gone through, BML knows nothing about it and swears Overstock.com is in error and Overstock.com swears BML has made some kind of error.

I want to be billed as per the agreement of the order I placed on August 11th. If I had wanted to pay interest on the purchase, I could have used my credit card at 15% lower APR than Bill Me Later. Now they want me to pay them a bozo interest rate for several years. I think this is a new twist on the old bait and switch scam. I will not use either company again.

We ordered a bed seven weeks ago from Overstock.com. They say on their website that they ship using DHL. However in our case they sub-contracted the delivery, which meant they did not control the actual delivery.

When the order finally showed up at my house, Overstock sent no headboard but sent two sets of bed railings. I have called Overstock.com and talked to many people, including two supervisors and always get a different story.They don't see to have their act together. After four weeks of trying to get the shipping problem corrected, I was told on 8/1 that they would credit my Visa, send me the headboard, and let me keep the two sets of bed rails.

I was so relieved that I thought some type of customer service was finally being done on Overstocks end. Unfortunately, that was wishful thinking.Today, 8/3, I was told that the product is out of stock. I just went to another company's website and I'll have a headboard delivered in three weeks.

In August of 2004, I purchased a "refurbished" 35 mm Olympus camera from Overstock.com. From nearly the beginning, it had problems - - when we would extend the zoom lens, it would get stuck in the extended position, make a series of click sounds, not advance the film, etc. We would then have trouble trying to close the camera down. I contacted Overstock.com, who told me that I was just outside of their return period by a few days, and I'd have to take this up with Olympus directly.

I mailed the camera back to Olympus (at my expense) and they looked at it, and returned it a few weeks later, with nothing more than a photocopied piece of paper, with a yellow highlighted section of the camera, which I interpreted to read that they believed I was loading the film incorrectly. (no letter of explanation included). I have since tried using the camera again, and continue to experience the same problems - - camera locks up in telephoto position, 1/2 of photos on roll come out fuzzy/out of focus. I have tried to write to Overstock.com at their "contact us/customer service" e-mail address at their web site, but the e-mails are returned as undeliverable.

I will mail the camera back to Olympus and tell them to keep it, and never buy another of their products.

I'm out approx. $90 (the retail value of this camera was said to be nearly $300. This camera does not work and I will either need to throw it away or return it to Olympus. I now have to buy a new camera.

I purchased five "refurbished" Olympus digital cameras for business use totaling over $1,200.00 on April 30, 2004. When I received the cameras on May 12, 2004, one was missing the battery. I immediately contacted Overstock.com via e-mail and explained the situation. It took two (2) days for me to get a generic reply that they could not reach me by phone (which was not true) and I needed to call customer service. I was then informed that they do not guarantee that all the parts will included on refurbished items.

After researching the product and referencing their product web page that indicated that a battery would be included, I sent another e-mail and received the following reply on May 17, 2004: We are sorry to hear your purchase of Olympus Camedia C-50 5.0MP Digital Camera was unsatisfactory. We will stand behind our service guarantee and instead of sending you a full replacement; the missing part(s) will be shipped from our warehouse within 2 business days. My office received the replacement battery on May 27, 2004 while I was on vacation. Upon my return on June 2, 2004, I realized the camera did not work and it would not even power on. I sent an e-mail and was directed to their web site for returns.

There I learned that it had been over 20 days and I would have to contact customer service directly. I contacted Overstock.com again via phone on June 21, 2004 to return the item, but was advised that since it had been over the 20 days allowed to return the item they would not take it back. I explained the situation with the missing battery and was advised by Adrian (customer service rep.) that someone would contact me within 2 business days to send me a return shipping label and a reference number. On June 25, 2004, I received the following e-mail reply: I have received your e-mail and I am truly sorry that you have had problems with your Olympus Camedia C-50 5.0MP Digital Camera. Unfortunately we cannot accept the return on this item because we are outside the terms of our return policy. Our policy is established so we can accept returns under reasonable circumstances and exceptions. After this much time has passed, there is no way for us to establish that the defect you are reporting was directly a result of the product itself. In reviewing the circumstances, I did not find any indication that this product has failed to stand the test of time for many of our other customers who ordered the same item. I replied stating I would be contacting my attorney, the BBB, and any other organization I could to report my dissatisfaction with Overstock.com. At this point, the money is not the issue, its principle! I am now waiting on their reply.

I ordered a "refurbished" Canon scanner from this company on October 10 using my Visa debit card. The price I was charged was $102.95. When the scanner arrived, I tried to use it and found that it was defective right out of the box. It made a lot of different loud noises and would not stop making noises no matter how long I left it turned on.

So I contacted overstock.com for RMA information. They told me they would send me an RMA number and a return shipping label to print out. It took almost three weeks and numerous phone calls from me for them to send these items. In the meantime, they promised me several times over the phone and once by email to replace the scanner for the same price I paid for it originally.

On Tuesday, Nov. 20, I received an email from a Wes Alford saying that my Visa had been credited $122.95 because they wanted to "compensate" me for the difficulties I'd had in dealing with them. I wrote back to him and said I didn't want my account credited, I wanted the replacement scanner. I specifically told him, in my email reply, that I was authorizing overstock.com to charge my Visa card in the amount of $102.95. The next day, a credit from overstock.com in the amount of $102.95 appeared on my online banking statement, plus I got an email from overstock.com saying that my new order was confirmed and my card was being charged $119.45, "which includes shipping."

I called the bank to tell them not to honor this charge because I had only authorized $102.95. the bank told me there's nothing they can do about this and I'd have to take it up with overstock.com and/or contact the BBB or some other consumer protection agency or hire a lawyer. I sure won't hire a lawyer over $16.50, and talking to overstock.com gets me nothing.

Overstock.com had the use of my money for over 5 weeks while I had no scanner. I told them that I was not able to just go out and buy another scanner. Mr. Alford wrote to me that they had a lot of other scanners available but only one left of the scanner I originally ordered. Their overcharge on my debit card will result in a fee from my bank because it will take my balance down below their minimum for not having a service charge.

This might not be a big deal for most people, but it is for me. I was cut off of my disability pension in August and have been trying to start a home business. I need a scanner in order to proceed with that business, and I did a lot of research on scanners before deciding on the one I ordered from overstock.com. It is still the scanner I want, and I told them so, and they want to squeeze a little extra out of me because they say, "It's the last one we have" and they think I'll just go ahead and accept the higher price because even at the higher price it is still the lowest price I could find on it.