Nordstrom

I went to Nordstrom.com because I received an email about a big sale. I browsed the many sale items and fell in love with this pair of jeans. I checked to see if my size was available and it was. I purchased the jeans on 03/06/0212 at 1:23 PM. After my credit card was charged, I received an email confirmation of my order. Great. But 24 hours passed and nothing more, no shipping date, no nothing, although I paid an extra $20 for expedited (2 day) shipping.

I called customer service and the clerk says that the jeans will not be available until 03/09/2012! I asked how I was supposed to know that, no email no phone call or nothing. I was angry and she was kind enough to waive the shipping fee, but I won't receive my jeans until 03/13/2012, 3 days after my event. I'm highly disappointed in this company and their online ordering policy. Something needs to be done, because Amazon would never have a consumer waiting on a response after a purchase is made.

I'm very disturbed and angry regarding your dog friendly policy. I object to customers walking their dogs through the store and interfering with shoppers attempting to browse and shop. I was pushing my two-year old granddaughter in her stroller through the children's dept and felt uncomfortable with a pit bull approaching and sniffing both of us. These dog owners assume you're enamored with their pets, but I'm not and I wish dogs were not allowed in the store.

I was shopping on Nordstrom's web site when I was asked to take a survey about my experience with Nordstrom. At the conclusion of the survey, I was informed I had won a free iPad provided I answer a few more additional questions. I spent over an hour completing the questionnaire. The questions kept coming and never seemed to end, but I completed them all. The questions were very personal in nature, asking me for contact information, shopping habits, and possible future purchases I might be inclined to make.

Immediately following the survey, my web browser was completely reconfigured. Bing was now my home page and I had a number of tool bars installed. I also found spyware on my computer. I received a dozen telemarketing texts from 5-digit numbers as well as a few phone calls. There was a lot of work involved undoing all the damage this survey did and yet I never saw the iPad.

I had a $500+ credit on my Nordstroms account and called Nordstroms to get the money refunded to me. I was told by one woman and then her supervisor that the money could not be moved to my Visa account and could not be refunded to me in a check because "it's the law". I had to insist on my right to my money and was finally switched to someone who said that of course they can refund my money and she'll mail me a check. I've lost all confidence in Nordstroms and after 19 years as a customer I will never buy from them again.

This company is full of pompous individuals that are concerned with nothing else other than their selves. They fired me because I was not able to make it on the first two days of work, due to being in the ER. I had a note from the hospital to give them and I explained to them why I couldn't make it. This company is disgusting. The management, department heads, ebar, and all others of nordstrom ** are worthless. I really hope whoever sees this thinks twice about going to that store, and realizes that the image they portray is completely different from how they treat their own people. I hate this company with a passion. And will do all I can to shatter its name.

My wife bought a pair of shoes at Nordstrom on Saturday. Today, I saw that while my daughter was wearing the Nordstrom shoes, she was having difficulty walking.

I bought a jacket worth $761.03 from them last Sept 2010 and returned it a few days after. It was my cousin who brought the jacket back to them with my card, and they swiped my card. My cousin never got money and is willing for the video to be investigated. Since I didn't see it came back in my account, I called them about it. The guy on the other line said, it's being processed and it would also depend with my bank (so that means they swiped the card). I thought I will just have to wait for a few more days and it will eventually reflect. Five months later, after coming back from a trip, I look back at my bank statement from Sept last year to now, and it's still not there. I called Nordstrom and inquired about it and now they are saying that it was returned in cash, and that we should file a complaint to the police station to be able to look at the video. We went to the police station, and they said it's not a crime so they can't do anything for us. I just want my money back since they got the merchandise and prove to us that they gave the cash!

I ordered shoes for delivery. They arrived at my house and were the wrong size even though the receipt had the correct size listed on it. We returned the shoes and re-ordered. Thirteen more days later, nothing had arrived. I called and they said the new order had been "cancelled" in their system and they did not bother to notify me. They said they do not offer anything for customers when they mess up twice but will try again to order the correct shoes for me.

I purchased a pair of shoes for my daughter and they had to order them because they did not have her size. They said no problem and the shipping is free. I received them 13 days later (was supposed to be in 5-8 days) they were used shoes and the wrong size and color. I paid cash at the store. I called the store and spoke to Sam M and he said he would call back.

2 hours later I called customer service. I wanted to get her the shoes we ordered. Platinum and size 8. Sam M said they were sold out in the USA. Amy W from customer service said I can get them but I had to pay double (full price) from the Cherry Hill store in NJ finally I called Lanae J and she said she would sell me the shoes at the price I originally paid. She was not very nice. So I ended up mailing them back to the manager TJ at the Gardens mall. I am sure at this point he will say ~ he never recieved them and I won't even get my money back. I mailed them today Dec 5th.

I purchased a pair of Ugg Austrailia boots from Nordstrom's on lne site for $159.00. Their site say at Nordstrom you'll never pay more. If you find the same item elsewhere for a lower price please call and we will gladly match it.... Well I found a site Uggall on line carrying the same Ugg Austrailia boots for $120.00. So I called Nordstrom at the phone number provided and explained that I had purchased the Tall Classic boots in sand from their site and had found the exact boots for $39.00 cheaper at another site and asked what did I need to do to get credit for the difference in price.

The rep then asked for the web site. I gave him the web site information he put me on hold to check it, when he returned he told me that there was no way that he could determine if this was a legimiate site and they only honored the lower pricing from places like macy's or other repuptal stores. I explained to him that their add did not say that and quoted his add back to him to which he appologized and said their was nothing he could do. Now I am writing to you as I believe their add is extremely misleading and they should honor their commitment.Not to mention that the site also carries the Ugg brand with the registred trade Marking as does Nordstroms so why wouldnt this site not qualify.I thank you for your time in advance for reviewing this and hope you can bring this to a satisfactory closure.

Over paid $39.00 plus Tax

On June 6, 2007, I placed an order via Nordstrom.com for the Marc Jacobs Saloni Satchel that was on sale for a wonderful price. After entering in my credit card information, I received a message notifying me that my order was being processed. Concerned that the status of my order had not changed on June 7, I contacted a Nordstrom designer sales representative.

The representative explained that this was a busy time? due to the Half Yearly Sale, and assured me that the order would be processed and that the item would ship in 58 business days.

Today, I checked on the status of my order again and noted that the order was still pending, so I contacted a Nordstrom.com representative again.

As with the first sales rep, Jeremy said that Nordstrom was very busy with the Half Yearly Sale. He went on to say that the item I had ordered was sold out and apologized for the inconvenience. Someone was supposed to call you,? he said.

To date, I have never received a phone call, voice message, e-mail message, or note on my Nordstrom.com account page notifying me that (1) the bag was not available and (2) that my order had been cancelled.

I am extremely dissatisfied with the level of service I received during this experience with Nordstrom. For one, it is unethical to advertise a product for sale, collect a customers credit card information and promise the product to them, and then not inform them that the item is, in fact, sold out. As Im sure you are aware, there are many other sales currently being held at other department stores such as Neiman Marcus, Saks Fifth Avenue, and Bloomingdales. I could have taken advantage of these sales instead of bringing my business to Nordstrom. Instead, I chose Nordstrom because I am very familiar with the high level of customer service that Nordstrom claims to offer.

I find Nordstroms treatment of me to be unacceptable. If there were only limited quantities of the product available, Nordstrom.com should have stated this clearly on its Web site, or have a system in place so that the item is immediately removed from the Web site once the last item in stock has been sold. I would have appreciated a prompt phone call and some sort of compensation for my inconvenience.

As a result of thinking that my order was secured when it in fact, was not, I missed the opportunity to take advantage of buying the product on sale at another store.

dissatisfied that I paid $20.00 extra for the service of next day delivery to find that my order will take 2-4 business days. Not only was I not informed at the time of the online purchase that next day delivery is unavailable, I have been charged for said service that I am not receiving...I feel that is unfair and very poor business, not to mention a rip off! I will never shop at Nordstrom's again, nor will my family and friends...Word of mouth is a very powerful tool for the consumer who has been wronged...

Very poor customer service and very unethical!

They are a gift that I needed to have before I leave on Thur evening. That is why I paid for next day delivery. Damage of the fact I have no gift now and is causing me physical and mental anguish...I paid $211.95 for this gift and I can not afford to buy something to replace it...