Nook

I purchased my nook at best buy (color nook). After 10 days, it went 'wonky" (their word not mine) books went where they wanted, deleted into other shelves, pages went spastic instead of turning. I was given 2nd brand new Nook. At this point I had 216 books I had to go back to my computer and re-download and re-shelve. New issues arose. I took it to B&N and the were very kind. Added all the new updates etc. Now a week later with 387 books it is locked on. It will not shut down, move, recognize the computer... nothing! I am getting a refund and getting a Kindle.

When I bought my Nook, I understood the procedures for download of books. I explained that I did not have Wi-Fi and did not want it. I explained to the clerk at the B&N store that I wanted an independent unit as possible. I could use the the Wi-Fi of others. Today, I tried to download a book I had pre-ordered. I was using the Wi-Fi at my friend's house.

The book would not download. This evening, when I contacted B&N via Nook support, I was told that the book did not download because I did not have my own Wi-Fi. The support person said the book would now be available to me on Wi-Fi as soon as I provided my account information. I have had an account with B&N for years with the same specifics. I will be returning to the store to register my complaint in person. I will advise any person who wants an eReader that there is no reason at all to buy a Nook. I have borrowed a Kindle for several months and was much more satisfied with it.

My husband purchased me a Nook Color in April 2010 for my birthday. It cost $249 + a warranty charge and another charge for the cover. It worked fine for about 3 weeks. Then, all of a sudden it would not stay on even though the cord indicated that it was fully charged. My husband called and had it replaced after another week of fussing with it. They sent us a refurbished Nook. So now, I had a used Nook that only worked slightly better than the brand new one that wouldn't stay on. I've had nothing but trouble with this Nook. I have to reset it every few days. I have to ensure the plug is exactly sitting properly in the port. It's finicky. If I turn it on and the slider that allows you into, it doesn't slide, you might as well turn it off and start all over. Then B&N will send an automated upgrade without your asking. So how many days is this Nook not going to be available because B&N downloaded something to it? I don't realize it won't work until I get on the train and turn it on.

Today, it was a message that read "User not activated". After going online, I see a million other people have the same problem with Adobe Digital Editions. So, I go through all the procedures and I'm back in business. I love having eBooks, and the ability to take many books with me without carrying hard copies. But I do not love the fact that the Nook doesn't work consistently everyday. If IBM or Apple made PCs this poorly, they would go out of business. I won't be surprised when B&N does. What a waste of my time, money and anxiety over an electronic device that does not work as promised. How can anyone in this day and age be worse than Edsel? And apparently if you didn't buy the warranty, you have no recourse. And when you do buy the warranty, you only get a used Nook in return - not a new one like you were supposed to have in the first place. I've hated Barnes & Noble for years because they separate their magazines into Men' s and Women' s (women are not supposed to like bicycling or car racing apparently). Now I have even more of a reason to hate them.

I only had my Nook for a few months and it stopped charging. I have always thought it was hard to plug the USB cord in, but when I took it into a B&N store, I was told it was fine, it was just happening because it was new. It got to the point that I could only charge it if I pressed on the cord right where it attaches into the Nook. Customer service sent me a "new" Nook and I was to return my old one. I didn't like this idea after I was told that I would be charged for the "new" one if they determined I caused the problem. When I got my "new" Nook I found out it was pre-owned. I called customer service and was told that I agreed to this and I would not receive a new one. I asked to talk to a supervisor but the rep would not transfer me. I then asked what they determined about my old Nook. I was told this determination would take 14 days. I asked if they determined this was my fault (which it is not) how much I would be charged for this "new"Nnook. The answer was $199, the price of a new Nook. I am just beside myself.

Barnes and Noble placed an order for the Nook on November 10 and was received November 23rd. It was supposed to be express but I received via FedEx 13 days later. After several calls to customer service with problems downloading apps we decided to send it back. They had an extended return policy for the holiday. Now they are telling that returns are 14 days! They do not want to honor it. The nook was not released to the public until after November 18, 2011. The holiday policy states from November 14 through December 31. It can be returned until January 31, 2012. I have been dealing with them on the phone two hours now with still no results. We would like to file a claim earlier so we can get a full refund back.

I would give this no rating at all but I am required by this submission. This was false advertising on HSN's part. I bought a Nook Tablet for $249 with case. I received a Nook Color. The person on the phone when I set up my account told me there was 8 GB Ram and that this could do Netflix, Hulu etc. "All Nook Tablets do this". I asked other questions and she seemed to "know" what she was talking about so I ordered the tablet.

What I got was a Nook Color and unable to do Netflix, Hulu with 1 GB of Ram. It is locking up and I can download no free apps or get TV, etc. I could have bought a Nook Color at Target for $199 with a $50 gift card. I am not happy and I am sending the Nook back. I would like you to send me the Nook Tablet for the amount I paid on HSN! I paid for a tablet, expected a tablet and I am willing to trade for the tablet. Please respond. I am unhappy with this situation. I will also be calling HSN with this complaint!

I bought a Nook Color for my 9 year old niece, who is deaf, as a Christmas present from Santa. She was very excited, but we had trouble registering it, so she could use it. We set it up with her email address, but it wouldn't connect. Tech support said unusual email addresses wouldn't work, so we got a Gmail address in her mother's name (they don't give kids email addresses), and tried again. This time we tried to download 3 items we gave her, but the Nook required a credit card, in order to accept the gifts. We called customer support again, explaining a 9 year old doesn't, and shouldn't have a credit card. There is no way around this. Barnes and Noble requires a credit card, even though the device is used by a child. The Color Nook is advertised specifically to children. Barnes and Noble is wrong, wrong, wrong to require a credit card, when all the apps and books will be given as gifts. Shame on you, Barnes and Noble. We are taking back the Nook.

The unit froze. I could not open. Online support was terrible and ineffective. No replacement for a defective product.

They advertise you can lend an ebook to a friend, but the time is limited and you cannot reborrow the same book. I got to page 256 on a book and it was returned to nook friend. I could purchase it now for 6.99 if I want to finish it. Wish I knew this and other things before I bought nook. I wish the better business bureau would look into B&N nook policies, not right to be so controlling on our ebook purchases.

I have spent well over an hour being referred from one person to another ('if you can please wait for just a minute'). It was clear that none of these people spoke English as a first language. I can no longer download Barnes and Noble books on a Nook I purchased 3 weeks ago. What a waste of money and time! Next time, I'll try Kindle as soon as I can afford to after this waste.

We bought two Nooks last Christmas. Within 2 months, one lost our WiFi connection, and it could not reestablish. The other was locked up last night (It had been recharged 2 days ago.), and in the morning, I turned it on again and it started updating my software. Since my WiFi was turned off for the night, I don't know how that is possible. Then I discovered that it had been wiped clean of the entire library, registration, WiFi connection--everything. I called the store, and they were of no help at all.

I have no operational Nook with access to my library. I can look forward to being on hold again with a tech support who's wasting my time which I don't care to waste. I should have bought a Kindle.

I had my Nook Color charging on my kitchen counter two days ago. One minute, the light was yellow the next minute, it wasn't on at all and in fact had blown up! I called my local B&N store. A very nice lady told me to "bring it in" and she "would give me a new one". I gathered up my purse, keys, sunglasses and burnt-out cord and drove to B&N. When I got there, a rather rude young man told me he "couldn't give me one because there wasn't one available" BUT I "could BUY a car charger". I asked him "why would I want to buy anything when my Nook was under warranty?". Then he told me if I didn't want to do that, I would have to package up and send the whole thing back. I asked him, "what about my books?" He said, "they'll put those back on". I asked, "what about my email and my facebook contacts?". "Oh..." he said, question implied. "I don't know about that...", he said. "Your other option is to call the 800 number on this brochure." I took the brochure and left."

I'm sure my face was red, my blood pressure was up, my whole body was flushed. I had to wonder, why hadn't that nice lady I had spoken to earlier checked to see if there was a cord available, to save me from the trip and this knew nothing? I got home and telephoned the 800 number and reached INDIA. The connection wasn't great, the English less so. It took ten minutes to give my contact information and make my problem understood because of multiple repeating.

After all of this, he said to me "OK, now I have to transfer you to somebody else". I didn't understand why, but what was I going to do? A very nice lady, from INDIA, came on the phone. There was a much better connection and her English was impeccable. She asked me all of the EXACT information that the man asked to a T. This also took about ten minutes, not because of the connection or lack of understanding, but because she kept putting me on hold (all of this time I am talking to each of them, I am getting ready to go to my golf league).

Finally, I think to myself "OK, my cord is in the mail!" She came back on the phone and said, "OK, now I have to transfer you to someone else". I told her, "NO!". My golf partner was in the driveway by now. I told her I have to go. She told me, "You cannot hang up now, I have to transfer you". I told her, "I have to go, my ride is in my driveway!" She told me, "You cannot hang up!". I told her, "I have to hang up! I'll call back tomorrow!" Obviously, my cord is not in the mail.

3. Why aren't those at least 3 jobs going to Americans?

My Nook color stopped working; couldn't turn it on. Ordered a new charging cable and nook still would not turn on after,or during charging. Called and spoke to a wonderful representative and after attempting to trouble shoot ordered me a replacement.

I got the replacement without trouble but after I registered it the books I had been reading on the previous one were not showing. I called the representative again and she helped me troubleshoot again. Finally, as she looked at my account she told me the books I had been reading had been deleted. I did not delete them. She also informed me I would have to purchase the books again to be able to have access to them.

As I am still weighing the nook vs. a real hand held book, this is defiantly a negative towards the nook, as this would not have happened with a hand held book. I was really starting to like the nook too.

Our of the box the Nook would not charge on the wall charger. We later plugged it into the computer, and it charged, but would not turn on. After playing with it a while, I finally got a wavy screen, and was able to register it, and browse. I turned it off, and have not been able to turn it on again. I have to return it and hope the next one works.

I ordered the Nook eBook and was unhappy immediately, as the screen display was garbled and unreadable. I called Nook Customer Service, and they sent me a new Nook. This 2nd Nook also experienced problems with freezing up. I was instructed (again, with Nook Digital Customer Service) to take out the battery with a screwdriver (like I always have a screwdriver just sitting around?) and replace the battery and then plug the device into a wall socket. I did this, but it didn't start to work immediately. When it did, the Digital Service Support informed me that they would need to send me out a new battery right away and that it would fix the problem.

10 days later, I still had not received the new battery. I called Digital Service Support once again, and they informed me the new battery had not been sent and that there was a back order on batteries. No email ever informed me of this. I talked to a supervisor and explained my anger. He understood (of course!) and offered to send me a new Nook.

Seven days later, I had still not received the Nook, so I called and talked to Chris, a Digital Support Manager. I explained all the problems and asked why I hadn't received my new Nook replacement. He said there was no order in the system (though I had received a return label for this item) and that the system had gone down and they lost a lot of orders, including my order for a third replacement Nook.

I was very angry. I explained that this was absolutely unacceptable, and now, I wanted my money back--both for the cover and the Nook. He said OK, but it would take one to two billing cycles to credit my credit card. I said this was totally unacceptable, because I needed to purchase another e-book reader right away (a Kindle), because I was going on a cruise.

Finally, he suggested I take it to have it returned at a Barnes & Noble (B&N) store, which I did, and they credited my account immediately. I am angry that B&N could sell such an item that is obviously not ready to be marketed with all the problems it has. I am also totally angry with the Digital Support Customer Service for not following up on back orders or deliveries and notifying their customers. This is unacceptable.

I was told by the store that I could read all the books I had ordered on my home computer, but now, I can't even download those because the reader is not compatible with my computer. And I don't know how to make it so.

I am out $270 for the Nook, $30 for the cover for the Nook, and $100 Gift Card for the books I ordered. I am very unhappy with B&N, and they will never get my business again. Thank you for letting me vent. As you can tell, this has been extremely frustrating for me! With all that I have been through, I feel they should have offered me a Nook for free!

I needed to unregister my nook. I followed directions and said "Couldn't Unregister, Contact Support". I called support, sat on hold for 67 minutes and was disconnected. Cooled off. I called support, sat on hold for 47 minutes. I was disconnected. I waited a day. I called customer support, sat on hold for 83 minutes. **, someone picked up. They have no idea how to fix my problem. Finally, after 2 days of tinkering, I figured it out myself. Definitely a bug on their end. The Nook support is a complete joke. Nonexistent. Clueless. Polite, at least. Next time, I'm headed to Borders.