NFLShop.com

I have placed two orders with them and I had issues with both. The first order I needed by a specific date (for my kids), so I paid the extra money for overnight shipping. To my dismay when I received the tracking number, they shipped it UPS ground. I immediately called and received inaccurate information and was told to call back if I did not receive the item the next day. Of course I did not receive the item the next day, and once again I called NFLShop.com. Their solution was just to refund my shipping cost, but that did not help the situation as I had 2 very disappointed kids.

The second order was actually placed before the first item, but it was a custom item. I continually check the status on NFLShop.com, and it always stated "items located in stock" and still had a delivery date that was acceptable, but I did call to check with a customer service rep anyways just to make sure. They confirmed to me the same thing and that I would have it by 2/2/12. Well of course it was not delivered on the 2nd, so once again I had to call NFLShop.com to make sure I would receive the item. This time I talked to a supervisor and she assured me that she would contact the warehouse and change the shipping to have it delivered for Saturday. Several hours later I called again, as I had not received notification of the shipment, and to my dismay I found out that the item will not be shipping as part of the customization was out of stock and they did not have any idea when the item would be in stock. All I received were excuses, "We are really busy, we did not expect all of these orders." I finally cancelled the order.

I ordered a customized women's Giants jersey on 12/21/11. The website advertised that items ordered by midnight, would have a guaranteed arrival date by 12/24/11. I was nervous on 12/24/11, when I didn't receive my wife's gift, and called the hotline. The rep told me that they wouldn't be able to look at the tracking of any order, until Monday, 12/26/11. I waited a few days (because at that point it didn't matter), and called back the following Wednesday, 12/28/11.

This rep told me that my item never left the warehouse, and takes 5 to 7 business days to leave, and that my order was still being processed. She also included that if I expected my order guaranteed by the 24th, there would have been a little "truck" symbol next to the order, indicating that the item qualifies for guaranteed delivery. I asked her how was I supposed to know that, because nowhere did it state that on the website. I asked for a discount or credit for my inconvenience, and she put me on hold, then said there was nothing she can do, because the email they sent confirming the order stated that the item will ship in 7 to 10 business days. This is terrible business. As a result, my wife was expecting her jersey for Christmas, and now she has to wait significantly after the holiday, for a late gift.

NFL.com confirmed my order early December. Then, the night before Christmas, they cancelled my order. They said that the item is in back order for an unknown date! NFL.com, these guys **!

I ordered an authentic white Jason Witten jersey. When I got it, it was a 90's model jersey, a completely different cut from the modern jersey. I call to complain and find out how this is possible. They had no answer for me. The rep said he didn't know what I was taking about. He would assure that I would get the jersey that is displayed on the website. Two of my friends also ordered white authentic cowboys jerseys from NFL the same week. They also got the wrong model jersey!

So all of us had to ship back the wrong jersey and were told they will "make sure" we get what we ordered! I explained that they should look into it since it was not an isolated incident. They said if all of you get the wrong jersey again, they will investigate! Again? Really? Be very cautious when ordering from NFLShop.

I ordered a hat as a gift from this online retailer. I received a confirmation email stating that my order had been received but no further email after, even though the email state shipping info would be provided. Furthermore, when I chose to order the hat it showed "Status: AVAILABLE IN STOCK SHIPS IN 1-3 DAYS". After the 6th day of checking in on the order, its status was changed to "cancelled". According to the website FAQ section, if an order is cancelled, the company will send an email explaining what had happened. But I never received this email either.

When I called the company to find out why (by the way, their phone number is nearly impossible to find on their website), I was taken through an impossibly difficult automated system full of questions. Even when I pressed "0" to get an operator, the system mentioned how it understands I want to talk to someone, but it needed to keep asking me questions to direct me to the correct person.

When I finally did get someone, she apologized that her inventory system had an error. But didn't offer me any other alternative except a completely different hat. When I mentioned it was a gift, again, all she said was sorry and asked if there were any other questions she could answer. I mentioned that I had hoped that she could be a little more helpful, maybe something as small as free shipping or a small coupon. She couldn't do anything except say sorry. Terrible customer service, terrible communication, and terrible autonomy for the customer service reps that are dealing with customers. I will never order from NFLSHOP.COM again!

Okay, so I ordered a custom made Saints jersey with my son's last name on it and a Saints hat for my son at the end of October. When the jersey came, it was of poor quality and his name was coming off. So, I called the company and the lady that I spoke with told me that they would replace the jersey and for me to give them my credit card because I would need to pay $4.95 to ship the new jersey. I felt I shouldn't have to pay for the shipping but decided to do it just to get my son the jersey he wanted.

Well, not only did they charge my credit card $4.95 for shipping, they charged me for another jersey at a higher price than I had originally paid. Not only did they take out money they weren't entitled to, they caused me to use my overdraft because I didn't have that amount in my bank account. They returned some of my money to my card but not all of it and refused to reimburse me for my overdraft. They offered to give me $35 towards a future purchase. Yeah right, like I would ever give them my credit card again, and that is $15 less than they owe me.

My bank told me that I could file a fraudulent charge, but because I received merchandise, I probably wouldn't win. How is this fair? If you want to give away free money, order from them, but this company should be avoided. Order from a reputable company which they are definitely not! Just look at the negative feedback all over the internet!

I ordered my husband a New England Patriots Hood (size XXL) on December 2. When I received my order on the 7th of December I got a New York Jets Jersey (women medium). So I called the NFL Shop and I sent it back on the 9th of December. It took a day to receive my return label. So when I hadn't receive my new item or an email stating it had been mailed out, I called NFL shop again and was told my item had been shipped out on Monday, December 13.

Then in Thursday, December 16th, I received an email stating my item was on backorder. So I called NFL Shop again to find out when the item would be shipped out and was told that backorder items do not get put back into restock until August or September of the following year. So I asked for a refund and was told my money would be back in my account within 3 to 5 days. So today was the 4th day and I haven't received an email for the cancelled item, so again I called the NFL Shop and was told once again it would take another 3 to 5 days before my account is credited because they just processed the credit today when it was suppose to be done last Friday. Very back customer service and I will never order from them again.

I ordered three items from the website on 12/12/10 as Christmas presents and all were in stock when ordering. Today, I was told one item was out of stock and will ship in three weeks. One item was received in tact. The third item was sent to someone else and I received their product, a ratty T-shirt. Now this product is out of stock and they don't know if there are any more. This was a terrible experience.

I just placed an order on-line with NFL Shop. They had a sale - buy one item, get another 50%. So I bought two items. Both items were available when I ordered. Now all of a sudden I get an email today that the 2nd item which was 50% off is "no longer available". How convenient is that? I just got ******* by NFL shop, with no offer to do anything to make amends. This is the last time I buy anything from them. I would advise anyone else to seriously think twice about buying from this "business".

then i got the email stating they were out of stock I looked up complaints on this online NFLshop i was amazed at how many complaints they were same issues terrible customer service, no product and blaiming ups for the misshaps and people never receiving thier products i got the feelling they didn't want to give us our money back, so I'm calling my bank and we are taking the money back. why are they still in service?service is extreamly rude, I told them i would never deal with them again. How can a shirt be out of product if it was sent to my post office this is the question for the day??