Newport News

Newport News pesters me and then never shipped my order! After 44 days of not receiving my order, I decided to email them to find out what was going on. I got an email back that they would respond in 48 hours. I waited 72 hours, yet no such response was received. I decided to call the 1800 number listed on their website. My order was cancelled by the warehouse, yet I was never notified and my online account manager shows the order as processing. The representative said that it will show processing forever since the warehouse no longer has the order in their system. Umm, no wonder they are going bankrupt!

I was so dissatisfied, I told her I'd like to speak to a manager because this is not how you take an order and not fill it. She said she cannot give me a manager because they only make outbound calls. Okay. A manager is supposed to call me within 24-48 hours. Forty-eight hours later, no such call! I called again. Managers only make out bound calls. I put my name in again! Forty-eight hours later, no call. The manager does not call back. They take orders yet do not fill them. They do not give you any communication. Do not buy from this company ever!

Basically, I ordered two dresses, one in Dec 2010, the other in early spring of 2011. I was given the "run around" regarding credits returns. But join the Newport News club, etc. you will see credit on statement, excuses! Next thing, I hear bankruptcy! Yet, they can still take orders! No credit for me, out $170.00 and I filed with courts, nothing! That number is disconnected. Still nothing, where do I go? I have now noticed that there are items I have purchased that they are selling at twice the cost. I have a picture that I can show me in that dress (vivid purple dress now selling for $275.00, I got for 85!). I just want something and to be able to contact the settlement group! Help! They should not be able continue to operate doing business! Attorney, contact me.

On October 6, 2011, I ordered a dress from Newport News. It was for an event on 11/6/11. They sent the wrong size. I phoned customer service. She said to send the dress back and would send the correct size. I did. I then received two of the same dress still in the wrong size. I returned both. In December, I received a bill from the Newport News credit card which stated I owed money. I phoned the customer service and was told my account was credited.

In January, I started receiving collection calls. I phoned the customer service at Newport News, and again, I was told they credited my account. In February, I received another bill with late fees; and still, nothing was credited off. I phoned again and was told how sorry they were and it was credited. In March, now I receive the bill stating I owe $216.91, and Melia at customer Service now says they have done all they can. No supervisor can talk to me, and I need to call the credit card company. I attempted and after being on hold and pressing all the numbers, the recording said they were closed and to call back. I will not let my credit be scared by Newport News. I also do not believe I should pay anything for their errors! This is unacceptable!

On 2/22/2012, I ordered four items online from Newport News. About a week later, they sent an email to say the package was shipped. When I received the package, there were only two items. The packing slip also listed only the two items. Prior to receiving the item, they had already debited my account for the total amount. I checked my email to see if they had sent me an email to say the items were coming in two shipments. No such email. I went back to their site and checked my account to see if there was any information. It just showed the entire order was fulfilled.

I called the company and tried to speak with a customer service representative. Worst experience ever. I say tried since communicating with this guy was like pulling teeth with no Novocaine. I told the guy what my issue was and asked whether the two items would be shipped at a later date since they had taken the money for all four items. Total silence. Throughout the conversation I had to keep asking, "Are you there?" or "Hello" since there were such long moments of silence. I felt I had been cut off. Eventually, he said we are out of the items.

Once again, I had to do his job for him and ask whether I would get a refund of the money they took for the two items that were not shipped. He said yes. Okay, my fault. I asked a closed question and he answered accordingly. So I pushed again by asking when this refund will be processed. He said, "Right away." Okay. Once again, I thought I may have gotten some kind of email communication to confirm all of this but alas, no such luck. I am waiting to see when exactly I will be getting back my money. In the meantime, I will be going into every consumer site to write about this company and its horrible service.

I placed an order with Newport News on "Black Friday" 2011 and got a partial delivery on Dec. 27, 2011. I called and asked for a return label to return the late delivery. I was told that there is no return label and I should ship via UPS or USPS. I returned the items and did not get any refund, although the items were received by Newport News and I could prove it. I called Newport News middle of January 2012 and was asked about a tracking number, which I could provide. I was told the refund should be on my account in about 10 days including the shipping cost I paid. I called again in February 2102 because I did not see any refund on my account. Same question and same answer. It seems like they wait until you give up.

I placed and order of items that were on sale on 11-30-11. I never received the order. I have called six times to get a different story each time. I asked to cancel and was told the same as so many people have said you have to cancel in 24 hours. I have called and asked for a supervisor and was told no! I had to wait for a return call of which I have never received. I sent several emails to customer service and customer care and no reply. I am so frustrated that if they were located locally, I would pay a visit. I do not know what else to do. I will never, never order anything from these people again.

I placed an online order with Newport News for some merchandise in a size 12. I received the order through UPS and it was a size 6! I immediately contacted Newport News and questioned the size indication on the articles and I was explained that there is a "glitch" in the online ordering system that defaults your order to a size 6 if the items that you order are not in stock! Huh? I questioned why the system would allow a consumer place an order for merchandise if it isn't available. I also said that consumers should not be allowed to place online orders if this "glitch" happens. The website should be shut down! I have been advice by all of the representatives that I have spoken to that if I would have called in and placed my order by phone the representatives would have been able to tell if the items were in stock in my sizes. I thanked them all for informing me of that "after the fact" and I explained to them that this was unacceptable business practices and I am telling everyone that I know to never, ever order anything from Newport News.

I have requested to speak to a supervisor each time that I have called and I have been told that there is no supervisor that accepts incoming calls and that they make call backs. I am still waiting and I have made a copy of my UPS tracking information because after reading everyone else's stories, I wanted to have some extra supporting information. I cannot seem to get my money back and each representative that I speak to tells me the 7 to 10 business days crap, that everyone else posting has been told and I used my financial institution's debit card to make this purchase. Thank goodness I have disputed these charges with them and they are reversing them and handling the situation from here. I am sharing this horrid experience with everyone that I know and don't know to help stop these types of bad business practices and I hope everyone on this site gets what they deserve to get. This sad and frustrating!

I order 4 "shawl type" sweaters for my friends. They looked so pretty on the site and thought they would be great gifts for Christmas. I ordered them early in November, never got them until the week before Christmas (called several times and they told me they were back ordered). When I finally got them and opened them up, they were made so inferior and were very cheap looking, I couldn't believe my eyes.

So I returned them immediately, which was around December 19, 2011. It is now January 31, 2012 and my call history to them started January 10th, January 23, January 26 and today, January 31, 2012 with the same exact question, "when I am going to get my refund?" I get the same answer, "we are backed up," "the return center moved," sometimes "these things take a while," and blah, blah, blah. Now the latest from them is that I have to produce a tracking number because I sent it priority mail. They need to refund me $88.54 (will I ever see that money?) and I truly believe, from all the complaints on this site, that there is more going on with Newport News then what meets the eye.

I am appalled at the lack of concern for their customers, I am furious at the way I have been given the run-around and every time I have called, it has been a different excuse. Is this really happening? I try to remember the names of the customer service women who I have talked to when I call, but, they have names that are very hard to pronounce and to remember. I will never, ever, order anything from them again and I will spread the word to all my family and friends to never ever buy anything from Newport News. Even if I get my refund back (I doubt it). I will make sure that people know it is a shoddy operation and the public be aware.

First let me say that I have always been happy with both Spiegel and Newport News. Until, that is, I somehow got signed up for some "Insider's Pass" with Newport News and was paying 15 bucks a month. After trying several times, they finally stopped the recurring charge. But, anyhow, my main concern is that it recently became extremely hard to pay your charge card online. There is no link on their sites anymore. The only way I was able to find the place to pay was to google "Spiegel credit card payment." That in itself is ridiculous. I just paid off both cards and am done with both companies. I will not order anything else with them after being a loyal customer for years. It seems like their prices went through the roof and reading all the complaints, it's not worth the chance that I may never see the merchandise but still have the privilege of paying for it.

I recently ordered from one of their companies again (Spiegels and Shape FX). First off, they charge you tax on the original price, which I've found out is illegal and after calling them, I just get, "we don't know how they charge you ". Huh? What or how do they not know, and I tried emailing two of their customer service email addresses and both times my email bounced back like the email address doesn't exist. I never got that resolved, I was just over charged tax and its like there isn't anyone in the company that they will let me talk to about it.

Then today, going on my account, I see that they charge me the incorrect price, about double what I was supposed to pay for. I called and the rep tells me immediately, "I'm sorry, they charged you the incorrect price, I will put in for a credit". It's like it happens all the time, she didn't have to research it or anything, she immediately knew I was overcharged even before I gave her my order number. This company (which includes Shape FX & Spiegels) is corrupt. They have been in business too long to be unaware, so it has to be on purpose.

I placed an order to Newport News on January 3rd. The order still shows as processing. I have made numerous calls and they keep telling me the warehouse is backed up, the order is still processing and they have no way of contacting the warehouse and so on--just many excuses. When I asked about canceling my order, they said it's past the 24-hour cancellation period and I may still get my order anyway, which tells me also I may not.

I placed an order Nov. 26th for Christmas presents and did not receive it until the week after Christmas (the 28th I think). It was in stock, not on back order the entire time. I did not accept delivery and had UPS send it back. 3.5 weeks later and I still have not been reimbursed for the return. When I called to inquire, I was told I would just have to wait and they refused to let me speak with a supervisor. Do not order from Newport News!

I have already lodged one complaint against this company. I originally thought they only deducted $80.98 from my account for three dresses I purchased on sale with the grand total, tax, shipping and all for $56.69. But it seems after reviewing my account again, they have taken both amounts from my bank account!

I purchased 3 dresses for Newport News that were on sale with additional 50% off that you didn't need a coupon for because it was automatically deducted once you put it into your shopping cart. I thought everything was fine until I checked my online banking and found that they have actually charged me at least $25 more than my receipt says. $56.69 was my total; they drafted $80 and some change from my bank. I am so ** because this is deceptive of them.

Where do they get the nerve to take more money out of my account without my approval? Are they so desperate for money that they have to trick people or steal from them in order to get their business? I was always a loyal customer and enjoyed shopping with them, but not anymore. Their sister company Spiegel is no better either. They did me the same way and it took a while to get my money back after sending several darn emails listing my complaints. I am thru with both of them. What happened to these two companies? I will never buy from them again. I just want my money back.

Original order was on 11/17. Wrong size was sent. Re-ordered on 11/23. To date I have not received credit for return. Accepted by Newport News on 12/1 and have not received replacement. E-mails remain unanswered and customer service is a joke. It would seem that since Newport is in bankruptcy (chapter 11, re-organization). They are attempting to liquidate, tie-up customers' money, and move into Chapter 13. If that happens, they will not have to pay anyone; assets will be liquidated, and only the largest creditors will receive a portion of money owed. I am still receiving multiple e-mail offers daily for merchandise. Maybe their suppliers/vendors have shut them off and refused to ship any merchandise until they have been paid monies owed. Credit for returned merchandise, including my return shipping and an answer to (5) e-mails requesting order status.

I purchased a pair of shoes online from Newport News in a size 10. I received the order and the shoes were a size 7. No return postage provided in the package. I called customer service and was told the shoes I ordered were not available in stock or on back order. So I would have to return the wrong size 7 shoes and pay for the return myself. Next day I sent customer service an e-mail venting my disapproval of me paying for the return when it was clearly their error and requested that they send me a return pre-paid postage. I have not heard from anyone as of yet.

I placed an order for one pair of jeans on ShapeFX that was confirmed by e-mail on 12/2/11, on sale and free postage. At the end of December, I rang the onsite customer number and was routed to Newport News Customer service. On the third call, they admitted there had been a problem with all FX online orders. They had been lost at the warehouse I was told. I was persuaded to reorder the same product via Newport News instead but with the cost of postage each way and not at the same sale price.

I was not happy as I had to call Newport News three times before they admitted it was their fault. They could not find my original order with ShapeFX. In addition, the same pairs of jeans arrived on two separate occasions both charged to my credit card at $50.95 qnd $37.94 respectively in January 2012. When I called to sort this out, the service agent tried to stick the expense of returning both pairs on me instead of the company taking responsibility for their error. In addition, as per usual, they could not find my customer order number in their system. I asked to speak to the manager of customer service and held on for 20 minutes. Then told she would call me back in the next 48 hours. I have spent a good four hours of my time with Newport News so far over this order for one pair of jeans and it is not over yet.

6. customer service does nothing to help the customer

Ordered something and to date haven't received it. Only recently advised of their warehouse move. Advised also that I can't cancel order as it has been over 24 hours. Yet, they continue to send me at least 10 emails a day trying to get my business. Nowhere on website does it state that the warehouse was moving, but that orders are taking longer due to holidays. I didn't even know they had filed bankruptcy.

How can a company who files bankruptcy continue to sell products and take our money? I feel what they are doing is illegal as they know what is going on and doing nothing too remedy it or let us know if advance that they were moving and causing a delay, but they don't. Unless you ask them, they don't say a thing, Isn't there a something that states they have to be truthful in their business practices? You try and get an answer over the phone and people are rude and don't have any answers to give you. I would like them to make a public apology and cease doing business until they are able to comply with previous orders.

I ordered a holiday dress and received my order on 11/10/2010. The dress was a $200 dress but I waited for a discount code and snatched it for $149. I returned the order by 11/20/2010 due to poor quality. By 12/20/2010, I was placing numerous calls in an effort to learn the status of my refund. I was finally told it would be refunded around 12/22/2010. It was not. I began calling every 2 to 3 days and was told conflicting stories and made conflicting promises. I was suppose to get a call from someone who does the accounting then was told there was no accounting department.

Finally, as of 1/4/2012, I'm being told I should see it in 24-48 hours but maybe not for 10 - 15 days. Oh, wait, the good part - I am only being refunded $119 of my $149 order. So, I'm paying approximately $60 for a dress I never wore and I still have to wait 60+ days for a refund. I think the Office of Thrift Supervision needs to be notified.

First, it did not cost $25 to return that package, and second, they are holding my money in excess of 60 days and now they want me to pay for return shipping! They took countless hours from my day because I had to consistently follow up to get my refund. This is money I am not earning interest on because they are! I even had one of their people send me to the credit card company and I don't even hold a Newport News credit card - that was a waste of 45 minutes of holding! I am very unhappy.

I ordered a swimsuit in May 2011, and returned it due to poor quality and fit, on June 6, 2011. I received an email regarding their bankruptcy, refusing to credit me. I called, and was told I would receive my credit after their fire sale. To this date, I have not received my credit, and they have the nerve to send me emails to buy their products.

It was a poor management decision to move a warehouse, prior to Christmas. Bottom line, I placed an order on 12/12/11 and to date, it's still showing "processing". I sent two emails via the "contact us" link on the site, and nobody answered. I made two calls, and the customer service rep assured me at the first call that the order would be shipped out in a couple days. Four business days later, it's still "processing". Evidently there is a huge backup, given the warehouse move, and new system changes. I have never had such issues with this company before, and can appreciate the need for change in business.

However, to do it right at Christmas time, seemed to be a bad move, and to have emails go unanswered, is twice as bad for business. I am trying to hang in there and patiently wait, but given the other complaints I read from people who placed orders even months before mine, does not leave a warm and fuzzy feeling. I am surprised Newport News and Spiegel have handled business in this manner. I told the customer service rep that if this is the kind of service to expect from now on, then I am taking my business elsewhere. It's a shame because the clothing is very nice. To date, I am still waiting. I just hope I am not old and gray before I finally receive my sassy-looking lace-back T-shirt. That's it, that's all I ordered, and it's still "processing".

I ordered several items in the middle of October. They arrived 2 weeks later all the wrong size. They told me to send them back. They told me that their warehouse was being relocated and just return them for a refund. I sent it all back and it is the end of December and still no refund!

I ordered an outfit on 11/26/11. As of 12/16/11, it is still considered in processing. I have called customer service 3 separate times and was told that it is delayed because of warehouse relocation. I tried to cancel the order since it has not shipped yet and was told to just return it when and if it arrives. I have emailed their customer service department and the e-mail bounced back as undeliverable.

I ordered a Christmas specific sequined dress on 11/23/11 (it is 12/15/11 as I write this). It was for a holiday party. The party has come and gone, and no dress. My order still shows processing. I've called twice, was told a supervisor put in a "referral slip", and there was no way to cancel the order. I 've emailed twice also to cancel. I was told when I receive the order, I could then return it. Great. The shipping charge was $28.31, and I have to pay to ship it back. The reason I'm told is their warehouse is being moved, causing the delays. What kind of company does this? This is criminal, and I've read others are having the same problems. Something must be done! I feel so wronged, and hope others will speak up.

I made a purchase on 11/30/2011, and still have not received my order. When I checked the status of my order, it says in process. They sure were quick to debit my credit card for the $125. I have called the customer service line 4 times and have been given the runaround. Today, I called and was told my item was shipped yesterday, so I asked for a tracking number from UPS. Then she backtracked and said she didn't have it because it hadn't left the warehouse. She assured me that it was going out.

This is the second time I have been assured that. I asked to speak with a supervisor and was told she would have to take my name and number because it could take up to 24 hours for them to return my call. I needed the dress I ordered for a Christmas party this weekend. I guess that won't be happening. I told the lady that I saw a lot of complaints online and all she said was "I know." What kind of customer service is this? What kind of company is this? At this point, I am concerned about ever getting my product and then sending it back for a return. How many months do I have to wait on that? I would suggest that no one ever shops here.

I ordered a swimsuit and a matching cover up the first week in November. I received the order containing only the cover up yet I was billed for both items. I returned the cover up the same day as it was useless with out the swim suit. I am still waiting on the refund for both. I placed another towards the end of November that is still "processing". I ordered the items for a trip I am taking mid December. I have sent two emails in the last week trying to find out if it will be shipped in time with not one response. I called them and after being on hold for 20 minutes was told that my order was held up in the warehouse and they do not know if it will reach me in time but I was also told I can not cancel the order. I love their clothes but I don't think I love them enough to deal with their crappy customer service.

I have attempted exactly 3 transactions with Newport News each of which has ended poorer than the first.

Last year, I ordered two turtlenecks and I waited 4 months to receive my order. I thought this must be a snafu. On Oct. 28th, I placed two different orders, one by phone and a different one online. I received the order made by phone but decided it was too small and returned the items with the UPS label in the box. I have yet to receive my credit 6 weeks later.

After making the online order that same day, I did indeed receive an email confirmation that the order had been placed. However, I have yet to receive any part of that order (even an email stating any kind of back order) and today is Dec. 1.

I have called NN three times and sent 2 emails. In all three of the calls, I've been told that the computers are down and nothing can be done. If the computers are down, how can they keep taking orders?

On 11/03/11, I returned a pair of pants using the UPS return label that was included with my order. I have yet to have my Newport News credit card credited for the return. I have sent 2 e-mails but I have not heard back from them.

I ordered a dress months ago, but never had any confirmation of the order. I reordered in August 2011, and added a blouse, and a couple of accessories. I did receive an email notice that the dress would be shipped a bit later. When I received the other items, I found I had to return the blouse, which I did immediately. I never heard anything more about the dress. I never got a notice that they'd received the blouse, and I never received a credit for the $33 refund.

I wish I had read this page before I ordered. There is no way to track one's order on Newport News's website. You can't even see what your past orders were. This seems to be a complete rip off. I even copied their corporate CEO on some of my emails, but to no avail. I am a disabled senior on a fixed income. Why are these people even allowed to continue in business?

I purchased and returned items back in May of 2011. It took 2 e-mails to have the items credited back properly ($128.74). Their phone number for returns would just hang up on you. I contacted Newport News several times in July for a credit back to my Amex and it was never given. I disputed this amount with Amex and was credited $128.74 back to my account on 8-29-11. Clearly, I had (and have) proof of the validity of my dispute.

I returned several items to Newport News 5100 City Line Road Hampton VA, and was never credited. It took over a year to resolve the $500+ that was never credited to me for returned merchandise and they did not credit me for all of the returns stating the company was bankrupt. American Express had to intervene and even they had a difficult time trying to contact this company. I am now receiving a bill for $70.94, which I paid check #3007 to stop them from harassing me. The check did not clear even though I sent it in their Green Self Addressed Stamped envelope. I have been in contact with my bank. It will cost me another $20 to stop payment on the check. If they receive 2 checks, I am afraid I will not get the money back as they are not a reliable company. Their phone number for customer service is disconnected.

I returned an item over 1 month and 3 days ago and they don't have it in their computer as being returned . I have proof of delivery from UPS and since they have not credited my account, their credit card is stating that I owe for this item and if I don't pay my credit will be screwed up and will accumulate late fees.

I owe Newport news nothing as this was the only thing on the card and it was returned 10/13/2011 with proof of delivery by UPS. Newport news will not help me, I have called numerous times and just get the run around. Help please.

They have poor service. I ordered two-piece matching bathing suit and received the bottoms with a note that the top was on reserve and to be shipped shortly. It has almost been 30 days and I have not received the top. I have called three times and have been hung up on once by a customer service representative after over twenty minutes on hold; then two other called over 26 minutes and 10-20, over 37 minutes still on hold, I hung up. I only have a cell and it was using all of my minutes which is now over 30 days.

I was billed for shipping for one-piece then will be billed to return the piece which is no good without the top.

I returned several items to Newport News, totaling hundreds of dollars, purchased in April/May of 2011 for a refund. I received an email from Newport News requesting me to file a claim by 9 Sept 11, which I did, in order for merchandise to be credited back to my account. As of 19 Oct 11, I am still waiting. I had to contact Newport News by email, because no one answers when trying to reach the company by phone, regarding my merchandise credit. I was told that because the company has filed for protection under chapter 11 of the bankruptcy code, SSL can no longer honor gift cards or merchandise credits for returns of purchases made before 6 Jun 11.

This is obviously an injustice to the consumer. I should have been notified in the beginning of the actions taking place with Newport News, and given the option of ordering, instead of being notified after the fact--and my money deliberately taken with no merchandise to show for it. I feel like I have been robbed. I have had an account with this company for many years but I will "never" order from Newport News again.

I ordered a cocktail dress online from Newport News on 9/26/11 and did not receive an automatic confirmation email from them stating when it would be shipped, etc. I only received a generic email that said, "Thank you for your purchase. You could get a discount on your next order if you purchase something now using this special code." I went online and checked my Newport News account and it says that I ordered nothing.

My bank statement has a charge of $70+ for the dress. I assumed that it was for the shoes I was going to order but I took the shoes off the order before completing the transaction. Nobody picks up on either the order or customer service lines; I am calling both numbers at the same time on my two phones. The link is broken on the "click here to send an email message" so you can't even send an email to customer service. Nowhere on their website is the email address listed to do this. I think that they are taking your money and running. Can't anyone do something about this? Should we all be complaining somewhere else?

I ordered two dresses from Newport News. The fabric was very cheap and not at all what I expected. I immediately returned the merchandise.

I contacted Newport News regarding my refund. I was told they are in bankruptcy and could not honor the certificate they issued me. I was told to go to the website dmepiq11.com/ssl, to no avail. This seems like a ridiculous attempt to aggravate and mislead customers. I can't get my refund. However, they are still selling clothes online. How dare they treat their customers like this. I want my money back.

I ordered from Newport News in April 2011. Sometime near end of April, I had to return it due to the size being wrong. I contacted them to check the status of my return and the woman told me that they received the return but would not be issuing a credit (which is $98.00) due to a bankruptcy. She would not explain in detail to me what she was talking about but just said a letter would be sent out by the end of the month. I have not yet received any letter or my refund. Every time I tried to call, I am on hold for 2 hours or more. What do I do now? I would like my refund plus interest!

I purchase a bathing suit from Newport News. After wearing the suit only a few times, the belt and hardware form rust. After speaking to a CSR, she instructed me to return the suit and provided all the information. She told me the suit was not eligible for a cash refund but I could exchange it for another suit for an exchange value of $64.00. This was the end of July 2011. Apparently, Newport News claims they never receive the returned suit. After many phone calls, they claimed they will research the issue and notify me by email the status.

Today, they claimed that my prior phone calls did not exist and that they do not have the suit in question. In other words, I am out $64 (the value of the suit is $89.00) and the charge is still on my Newport News Account. It just goals me that this company has such poor customer service and will not help their loyal customer. They refused to believe the suit is lost somewhere in their warehouse. Now, I am out of $89.00 and a swimsuit. Believe me, I will never order from this company again. In addition to the above, they kept me on hold for hours, claimed the computer were down, so many excuses. I would say that I got the runaround.

I ordered items from Newport News back on May of 2011. Since then, I have returned items and did not receive my credit because Newport News filed a bankruptcy. I have been acquiring fees--late fees and such.

I was under the impression that my items were returned and credited and that my account had zero balance. I contacted many people at Newport News and no one could help me.The representatives told me to file a complaint before Sept 9 in order to get my money back.

Please help! I am not paying anymore money for something I am not responsible for.

When I called Newport News Customer Service to check if my merchandise had been received, I was assured that the jeans were received, but though I have called several times thereafter about this issue. Newport News have not issued a refund, nor has any one from Newport News even had the courtesy to contact me and let me know why I did not get a refund or why the amount of the merchandise was not credited back to my credit card.

According to their website, they asked us to please allow up to 30 day for a refund, as it takes you 30 days to receive and process a return. They state that they will credit or refund the price of the merchandise including any taxes charged.

It is already August 21, 2011 and there has been no refund issued, nor any communication, not even as a courtesy explaining why there has been no credit or refund issued. I saw in the internet that mine is but one of many complaints about their inability to issue credit or a refund for merchandise returned. I am asking them to take corrective action and refund the money they owe me for these jeans, and the $20 or $25 Membership Discount that I paid you this year, as I have no desire to do any further business with you.

Since they have shown blatant disregard for me as a customer, I am asking that they promptly issue a refund, not only for the jeans, but also for the Discount Membership. I am prepared to follow this up with the New Mexico Attorney General and with the Better Business Bureau of the Southwest.

Completely haphazard. I have been trying to update a shipping address for two weeks now. I was recently notified that my package was undeliverable after one attempt + that I must go retrieve it from the UPS Center. I was going to take the high road + let the package be returned to them but based on what I read here I am not sure the representatives there are competent enough to make that happen. The representative's initial excuse was that they were experiencing upgrades and congested their phone lines + a bunch of other excuses I was not interested in.

Returned a beach bag Sept 2010, had to call to find out if they received it. I was advised that I have a credit and they gave me a 19 digit number ~never sending any printed confirmation of the credit. This summer 2011 I called to place an order with the credit and was advised that they are not honoring any credits due to a bankruptcy filing. I was advised to email http://dmepiq//.com/ssl but to no avail. Since they are trying to continue business under Newport news and other catalogs - I find the way they treat their long time customers appalling. Good luck in bankruptcy recovery! I wont ever order from them or any of their affiliates again.

I placed an order on July 22, 2011. They charged my credit card on July 24th, but cannot track my shipment due to "issues with their system". I have been told to call back 5 times to get the information. They insisted that they do not charge if they do not ship, however, they cannot get me any shipping info. They refused to allow you to speak with a customer service manager. They continue to change the story as to why they cannot give you info --First, it was a server upgrade, then the system was down, now they say a flood caused and electrical problem.

It is considered theft by deception to charge credit cards and not ship it. If they are in bankruptcy, I do not believe they are allowed to make transactions that they have no intention of fulfilling. What can we do? Who can we call? If you are lucky enough to get through on the order line (the customer service line gives you an "All circuits are busy" message and then hangs up on you), you will wait a minimum of 30 minutes to get a live representative. They will tell you to call back for information. I have been told to call back in the morning, in the afternoon, etc. and each time, they give me a new story.

I don't believe they have a clue as to what they are charging and not shipping. Although I have ordered many times through the years and had good experiences, this was a nightmare and I do not know how to get the Newport News credit card to credit my purchase. Can anyone help with telephone numbers or email addresses that we can communicate the issue to and find out our options?

I ordered four individual items. Upon receipt, only one item was shipped. The invoice appears to state all items have been shipped and the packaging said "one of one", indicating there were no more packages on route. I have tried to contact them, four times by e-mail and twice by phone and I have received nothing but an auto reply through email stating that they have received my email. I don't know what else to do.

On 7/24/11 I placed on online order and received a temporary confirmation number. That same say I received a confirmation email, but it did not contain any information such as invoice number, customer number, etc. That email stated "In the next 2 days, we'll send you another email detailing your order." There has been no such email. The purchase price cleared my bank account on 7/25/11 and I have yet to receive any indication from them, as to when (or if) my order has been shipped (it is now 7/29/11). I have tried calling numerous times today and have not been able to get through. In fact, I've been on hold for over 20 minutes at a time. This is piss poor customer service, if you ask me. I don't plan on shopping with them again.

I ordered two items online; both of which appeared to be in stock and in my size on 7/23/2011. I received an e-mail confirming the order and both items were listed as "shipped".

Upon receiving the shipment on 7/26/2011, I received only one item. The second item was circled on the receipt, and a printed form explained that when my order was prepared for shipping, one of the items was found to be not in stock. A timid check mark was ticked next to a claim that they were reordering the merchandise (and not that they were issuing a credit or refund).

I highly doubted that they could reorder a clearance/warehouse item, and e-mail them with no response. After trying to call customer service a number of times, and only hearing a vague ticking noise before getting a dial tone again, I then tried to use their onsite mail form a number of times; only to have their host server always time out. The item is also no longer listed on their site, so I think it's a pretty safe bet that they will never send it.

I guess they're trying to steal as much cash in any way they can right now.

I returned an item in February and received an email on June 3, 2011, that an $82.05 credit had been issued to my account. The next month, I received a statement for that amount with a $2.18 interest charge. I called about the refund and was told that Newport News has filed bankruptcy, and that I could send a refund request in writing.

I ordered a shirt from Newport News. I decided to return it on July 8, 2011. Today, July 18, 2011, I contacted them to check the status of my return, and the woman told me they received the return but would not be issuing a credit due to a bankruptcy. She would not explain in detail to me what she was talking about but just said a letter would be sent out by the end of the month. I then told her that if they can't issue refunds due to a "bankruptcy", then will they be returning the shirt to me. The girl said "No". Again, she refused to explain to me who filed bankruptcy and why that would affect my return credit. She also refused to put a supervisor on the phone to speak with me. What do I do now?

After reading other complaints I discovered my complaint is about accurate to my situation. I also called on many occasions to no avail. They wouldn't answer the phone for at least 10 min., and then I got the run around and that the return had been processed and they would take a $6.95 "Return Fee." When I waited another 3 weeks and called and emailed them once again. On this call they told me they processed the return and they took $17.89 out of the cost and they were refunding my money and could take 30 days.

I waited again and the last time I called they informed me that they were in bankruptcy and until a judge okayed the refund I would have to wait as there was nothing they could do and this process will probably take 2-3 months. I then inquired to them to send me the suit back. They denied the request and said that was also up to the bankruptcy judge as well. Now they have my money and my swimsuit.

I ordered three swimsuits and two pairs of shorts in early May 2011, charging the purchase to my Newport News credit card. I returned all three swimsuits and one pair of shorts in mid May 2011. As of mid-June, my charge account had not been credited for $139 even though my online order status showed the items as "returned".

I called yesterday (7/4/11) and was told that they had filed bankruptcy and credits could not be issued for transactions occurring before June 7, 2011, and that I should receive an email relating to their bankruptcy since I will be a "creditor". So, they have my merchandise but will not credit my account.

On May 17th, I placed an order for a dress to be worn post-wedding at my reception. Even though I filled in the ship-to address, the form auto-corrected after ordering to the bill-to address. I called immediately, as well as e-mailed, and was told the dress had already shipped and there was nothing they could do. One month later, after being told I could now officially "complain", I am told my dress was returned back to them but they had since sold-out. And now my size was out-of-stock and they had filed for bankruptcy.

Therefore, my money would not be refunded. Countless e-mails I had sent were not responded to. Countless calls made, asking for a manager's return call have not been returned. The excuse that the managers are "not in yet" is constantly being used. I am now not only without a dress, but fighting to get my $65 credited back to me. I have never dealt with such a bogus, unreal company before; and in my opinion, they should be shut down, for you cannot sell product and then refuse to issue credit if returned or never received!

I returned a bathing suit two months ago. I have been getting the run around on getting my refund. Over ten days ago, there was an automatic response that my return had finally been processed on June 2, 2010. Then I called again -- same message. Today, I called once again, no returns pending and when I talked with someone, they say they have filed bankruptcy. Nothing I can do.

Newport News' guarantee is "At Newport News, it's simple to order (yes,they make it easy for you to spend your money) and simple to send it back (yes it is). If you are not completely satisfied, we will exchange or refund your purchase...guaranteed!" (Notice the word simple is no longer used). I ordered three items that were received on 3/22/11 for $157 (not including S&H). I returned all three items the next day and to date, I have only been promised $101.05 back as of 6/2/11 (this includes the $6.95 deduct for my return).

It has taken 71 days to get the $101.05 and it is now 79 days and I still have $49 being withheld technically illegally to date. The details are as follows: I didn't like two of the items and the third was a necklace which was wrapped in pristine tissue paper but upon opening the package I discovered it was broken as beads spilled out onto the floor. I would have kept the necklace if it wasn't broken. I repackaged all three items and shipped them back to NN the next day (3/23/11) for a full refund.

The necklace had large beads and was slightly weighty for the thin fishing line used so I did not ask for an exchange for this item. I read the return policy that states to "allow for up to two weeks to receive and process your return" and to "allow two billing cycles for your credit to appear on your credit card statement," which means by 4/11/11, NN should have processed my return. I, for some reason, checked online for any complaints against this company and got a feeling of dread reading Consumer Affairs but I was hopeful that these were isolated situations. I checked my return status online regularly to see if my return was acknowledged. On 4/18/11, I inquired by e-mail if my return was received to get a written response. I was told yes in an e-mail they had received my return and to check their online "Order Status" link provided to track my refund as I had been doing and they said returned items will have a RT beside the item and to note returns and exchanges may take 1 to 2 billing cycles to be processed.

On 5/11/11 and 5/17/11, I received the following e-mail when I reported I could not check my return online, "We are currently experiencing technical difficulties with our return processing system, which in turn, is causing great delays to us and our customers. We are working daily to resolve this problem and hope to have your refund issued to you shortly." After 47 days (5/9/11), I inquired NN by e-mail to tell me the exact date I should expect my return in black and white now that I knew they had the merchandise. I wanted written confirmation that it was my credit card cycle a date within Newport News for processing returns. No response. I tried e-mailing my question again 5/16/11 saying that I haven't received a response and that this wasn't a difficult question.

concern.

I said I would pursue this issue legally unless they wanted to prove me crazy for doubting their business ethics. On 6/2/11, I received an e-mail stating a credit for only $101.05 was finally made (still means I may have to wait 1-2 billing cycles on my credit card since the credit was just applied). Again the problem is I returned $157 worth of merchandise. To date, they are withholding $49. They did not notate in the e-mail that an item was rejected for refund. I checked online and saw they did not refund the broken necklace. I inquired on 6/6/11 as to why I didn't get a full credit and demanded an explanation. To date, I have had no replies.

Today, 6/10/11, I e-mailed them to either return the broken necklace or refund my money and said it was illegal for them to keep both since they charged my credit card. I did not ask for new, I just asked for the broken item returned. It was in the same small package with the other two items returned. We will see if I get a response. The complaints filed on this website are very helpful to prepare for what may lay ahead. It does appear you have to be diligent to fight for your refund after 60 days have passed.

I just received today, June 9th, an order I placed with Newport News on May 31st. They gave me the wrong size and another item with quality that is not as shown in the picture. I called customer service to talk to them about returning the item, but they told me that I won't get my money back because they're bankrupt since June 6th. What kind of business that does not take returns?

I returned a swimsuit to Newport News back in February and I still haven't received my refund. Every time I call, it is the same thing. They will be processing it and crediting within 3 business days. It never happens. Each time I call, they tell me the same thing. I do not have my refund even though I've returned the merchandise.

I ordered a pair of shoes because I had plans for my birthday on the weekend. The shoe was ordered on February 08. I never received the shoes on delivery date which was February 24, then the date change to March 18, that day come and past. I called in again asking what is the problem, then they said April 05, that day come and past. I send an email to their supervisor team. They apologize and said April 15. I am just receiving the shoe today April 18, and what makes matter worst it's the wrong size. Now I am being told they don't have it in stock I have to drive to a UPS store and return the shoes causing me all these inconvenience when the gas price is $4:05 per gallon.

I was charged over $200 for $100 worth of merchandise, once interest, shipping charges, handling charges, etc. were added to my account. I returned all but 2 items. It took over 2 months for them to acknowledge receipt of the return even though I had UPS receipts of proof of delivery. I am still fighting for them to remove the interest charges for items I returned two months ago. I am disputing the interest charges. We'll see what happens. I will never order from Newport News or use the credit card again. The clothes are cheaply made and outrageously expensive.

I did an online order for clothing through a company called Newport News. This company (EMI) gleaned my personal and credit card information from the registration to this online dept. store and started charging me $14.95 for a service I did not agree to.

I've been waiting for my return to be processed nearly 5 weeks now. I've made repeated phone calls and been promised over and over again it would be taken care of. On 2/10, I was even promised by a supervisor that she was expediting a request to have it processed that day. And of course, I just called today, 2/13, and was told the return has still not been processed. This is so outrageous that I cannot believe it.

I have documented the events and its list of dates: on 11/2, first item was returned; on 11/12, second item was returned; on 11/19, return 2 was received according to UPS; on 11/21, Newport News says return 2 came in; on 11/29, return 2 was processed; on 12/4, I called to inquire when credit would be made; on 12/13, I inquired again as to when credit would be made (spoke with Karen-CS Rep); on 1/26/11, I called and spoke to Jack and he said he was going to send a request for reimbursement. This is what all past CS reps stated, so I demanded a supervisor. I was transferred to Sheryl who supposedly is expediting my credit and should be posted to my account within 3 days. I called more than this but failed to document it. (Last time that will ever happen! )

Not only did the company make money on holding my credit for 2 months, they made money because I refused to pay off the credit card and hence was charged a financing fee. The company's own credit card should have an expedited credit since it is under the same umbrella. Again, this is stealing. What if this was someone that really needed that money back, especially in these unfortunate economic times.

The account payable is billing me products that I never ordered or I did not purchase online or by phone. I have sent information to whom I believe sent the bill to me. I had refused this man attention and then he decided to order something. I sent them an email regarding this matter, but they still think I should forward payment when they don't have any proof I ordered it or any sale representative take an email or phone order. Better Business Bureau do not want to get involved. This is very awkward because they don't even know who took the order or the information. Even if I emailed you, you have address to check back with for follow-up payment. Thanks, Sara, he is still on **, Gary ** and I blocked him and turned him in to this company asking me for money.

This company took this man information about me and forwarded it on to me, which is fraud and false information. Please assist with this matter. It is in the amount of $127.00 and change they are asking for.

I returned item due to product not meeting expectations on Nov. 19, 2010. I'm still waiting for my money back (Dec. 11, 2010). Their customer service just replies with the same answers: that it can take up to 2 billing cycles, which is unheard of in the industry. Only option is to contact credit card company for fraud and get my money back. This caused physical stress.

A deferred billing offer was presented online. It did say that deferred billing may not be approved, which I assumed meant that if it was not approved I would just be billed immediately or at least contacted and told deferred billing had not been approved. (Note: I had used the deferred billing option before with no problem). Newport News then shipped me all the merchandise I had requested (a large order) and nothing was said or written to me about the deferred billing being denied. I continued to pay my bill every month as usual. Now, starting last month I have received an email from Newport News saying my account was "delinquent" and that I need to pay the total in full or my account will be turned over to a collection agency.

I phoned Newport news and a customer service representative explained to me that when you ask for a deferred billing it is sent to "their bank" for approval, and because this bank did not approve the deferred billing request that I would have to send my checks to the banks address and not the regular Newport News address I usually send payments to. I made a payment of $50 directly that day over the phone with my debit card and then asked if as long as I send my monthly payments to this other bank address everything will be fine.

Now I received a second email again saying my account is delinquent going to be sent to a collection agency. So I phoned them again. Now this other customer service rep. tells me that because the bank declined the deferred payment I had to pay in full and could not make any arrangements to pay by the month and that if I cannot pay the full amount in 60 days they are sending it to collections even though I am paying my bill every month! I explained to her that if I knew that deferred billing meant that if it was not approved I would be sent my order and expected to pay in full I would never have used deferred billing but she treated me as if I was some sort of deadbeat.

I have had the Newport News credit card for several years and have spent thousands of dollars and always pay my bills every month. I have no issue with their bank declining the deferred billing. I only have issue with being said my account is delinquent and that rather than let me pay monthly on an agreed amount they are just going to turn my account over to a collection agency!

I ordered shoes from Newport News, and had my account debited immediately for the purchase - from what I understand, aren't they supposed to wait until the item is shipped? Shipping was outrageous, and also there was a handling fee?! Insanity. I received the shoes, which were of such poor quality. I returned them, and goes the "it may take two billing cycles" email. Two?! I have never ever dealt with a business who takes so long for a refund. It has been a month, and I am still waiting. I will wait a bit longer, and then contact my credit card company and also the BBB. This is ridiculous.

In early July 2010,I ordered three items (a pair of pants, a shirt, and pumps) from Newport News. My account was debited immediately and I received the first two items within a few days. I liked and kept the pants but returned the shoes because they were too small. A few days later, I received the shirt (which I kept) and a $69 debit to my account for a jacket I never ordered. After speaking to several account representatives I was told that it was an "error" and no one was sure how it happened. They told me to send the jacket back and they would credit the balance to debit card and I would not be charged shipping.

However, on Aug. 20, I received text from my bank saying that they had in fact charged me shipping and in turn overdrafted my account (despite the fact that I do not have Overdraft Protection. ) Once again, I called Newport News and received apologies full of hot air and was told that a "Customer Account Specialist" would contact me in two days that it would take up two billing cycles to give me my refund. I did not appreciate this due to the fact that they can quickly take your money but take forever to refund it. After this issue is settled, I do not want anything to do with Newport News. Their practices should be illegal and someone should step in. You would be better off shopping with another company.

I made my first online purchase ever in May with Newport News. Except for three things, I returned nearly every item the day after receiving the package. It has been two months, and I still have not received credit for the items. I did, however, received a letter saying one of the items was returned damaged. I never even took the items out of the room. I only had them on for two minutes while I tried them on and put them right back into the box. They confirmed that they have had the returns for over two months but they still have not credited my account for the hundreds of dollars due. I will never do an online order again. Bad experience.

I would like to caution people using promotional codes at the Newport News website. Even if the website accepts the order and you receive a confirmation of ordered item with a discounted price, you may still be charged the full amount. This is exactly what happened to me. They reserve the right to cancel promotions at any time, even after you made an order without the courtesy of notifying a customer.

I received the confirmation of the order from Newport News for the right price but noticed a higher charge to my credit card after it was processed and shipped to me. That was how I found out they did not honor the promotional code. My communication with their customer service did not resolve the issue. The only resolution was to contest the charge with the credit company. This is certainly something I have not bargained for!

Since March 2010, I have been awaiting a refund for a wedding dress ordered. The dress sent was not a wedding dress but some purple evening dress. I have talked to at least three representatives about the problem. First, I expressed my great disappointment and grief about the arrival of a purple evening dress when I had ordered a white wedding dress.

It is now June, and I have tried to get the problem resolved since March. In my latest bill, I had the shoes deducted which, ironically, I accepted. But the dress, priced at $459, was not deducted which should have been deducted was not after three months.

My last representative said that six weeks were required and reviewed for refund and would be resolved on this June VISA billing. It was not. Please resolve this problem, so that it is not necessary to forward this problem to federal oversight agencies. Your attention is appreciated.

I ordered two dresses size 18 on June 1 to be shipped express. A package came on Friday June 4 from Newport News containing two size 6 swimsuits. I called to company right away and them apologized for the error and told me to return the swimsuits, which, I did that same day. They have yet to credit my account for the $105.00 for the two dresses, which, I never received. After two phone calls and getting the run around I will no longer have any dealings with this company and I have been a good customer of theirs for the past few years.

Items I ordered were sent back and received on May 11th stating items were in the warehouse and I would get another email when items were credited. It could take up to two billing cycles. I called customer service and got the runaround. I called again today on June 15th and told them to Google consumer complaints about their website and that I was considering class action suit.

They immediately told me they would contact their accounting department. This seems to be the only method that works so I recommend that everyone start calling them threatening legal action because eventually, this will happen with this company and Spiegel as well as they are one in the same. When they wait too long to credit, they then give merchandise credits which is not a refund to your account. I don't know what they are doing with money. Maybe they're trying to invest it to keep from going under. They were not like this years ago. I like their things and I know what size to order but sometimes I do have to return.

I placed an order for 6 items. I ordered 3 pairs of jeans in the same size. One pair was too big, one pair was too small and one pair was too short. The size 10 leather jacket didn't even fit a size 2 girl that I had try it on. I was so disgusted that I returned everything. After 2 months and 3 phone calls, I finally got a refund, less the original shipping, handling fee and restock fee! It cost me almost $30 to try on their poor quality merchandise. I will be submitting a claim through my credit card.

I returned some merchandise and the company withheld my money for over a month. I returned the merchandise during the first of May and have yet to receive my money back. They are inconsistent about giving you your money back, yet they deduct from the first day you make the order and they do not refund your account before you have an opportunity to your account until two months later. This should be against the federal trade laws and regulations. Other companies return your monies within two weeks of the return. I need my money back with interest of having to wait so long.

I placed an order on the first week of April. My debit card was charged immediately. The partial order was received within ten days. I returned several items that were packaged as the wrong size. Returns were received at Newport News warehouse on 4/20/2010. I am still waiting for the refund. I contacted Newport News on several occasions, and was told the refund process takes two billing cycles. I explained I used a debit card, not a credit card, so there are no "billing cycles". I got the same response over and over again. I don't have the merchandise, and the money. I will never order from this company again. My $129 could have gone towards anything else. I paid $129 for nothing.

I placed an order for a swimsuit back in November. I received the suit, and it didn't fit, so I placed it back in the bag, and sent it back the very next day, asking for a refund. I called and they said it would take up to six weeks to be refunded. In February, I received a "merchandise certificate", because they claim it took more than 30 days for the swimsuit to be returned, and they could not credit my card. Instead of calling and complaining, I go with it, and order three items with the certificate. I received the first two items. For the third item, I called a couple of times, and each time, I am told it's on back order.

This morning I discovered that $15.00 has been debited from my account for this order. I called Newport News, and they said I should have received a check in the mail in March, for the portion of the merchandise credit that was on back order, and that because they had my credit card number from the original order, they could go ahead and debit my account for $15.00. I did not receive a check in March for the difference of the back-ordered item. I was not told I was receiving a check for that amount, which I did not receive, and certainly was not told that they would be debiting my bank account for the item, when it finally came in. They told me this morning that they could debit my bank account for the back-ordered item, now that it came in, because the original swimsuit was ordered on the debit card.

I asked why they could not just credit my account, instead of sending a check in March for the amount of the back-ordered item or credit my account for the returned swimsuit, which I returned promptly, and they said they could not, because it from a merchandise certificate. Although, I am only talking $15.00 here, they did not have authorization to take the $15.00 from my account. I never received the check back in March for the backlogged item that was supposedly credited off their merchandise account amount, which was a credit off my original order, which was through my debit card. Their story is contradictory to their own policies, and smacks of fraud.

I have ordered from Newport News before (years ago) and don't remember any problems from that time. I placed an order on February 16, 2010 and received the clothes on February 23, so no problems with delivery time. I didn't like the way any of the items fit and returned the whole lot the next day, the 24th. I checked UPS continuously and noticed the items were received at the dock on March 2, at 6:19 a.m. (their records show March 4, 2010).

After waiting 3-weeks and not receiving a refund, I called Newport News and was told it can take up to 6 weeks for a refund. I read that in the fine print, but "can" does not mean "will". So, I waited and continued to check my bank account and still after 7 weeks, no refund. I called customer service again on Sunday, April 18 and was told that this delay is longer than they like and they would let a representative know on Monday.

Today is Wednesday, April 22 and I have not received a call from Customer Service, however, I decided to look at my bank account before calling again and sure enough a deposit was made this morning, but no call so far. I'm not sure what their definition of Customer Service is, but a timely refund and communication is part of my definition. As nice as everyone was to me, they lost my business and my support for their company because of their weak refund/customer service. Goodbye Newport News.

Like all of the complaints on your site regarding Newport News' pathetic refund policy, I, too, have been waiting for a refund for nearly two months! I must say that I never had a problem with them in the past. Are they going under and do you think I will ever receive my refund? Calling seems a waste of time, because each time I call, I'm told "two more weeks". I am so appreciative of any help you can offer with this situation.

I shipped a return back to the company. I received email from their company that my return had been received. 2 weeks later, I emailed to find out why I had not received the funds back. Newport News responded saying I needed to wait up to 6 weeks to see the credit post. I waited six week (until April 7th) and still no money was returned to me.

I emailed on April 7th to check on the return status and did not get a reply. Then I called on April 8th and spoke to a representative who said my return would be "expedited" and that I would get a credit within 3 business days since they were a "few days late". From the time they receive the merchandise back to their store, 6 weeks plus another 3 days is an absolutely ridiculous time to wait for a credit.

I mailed my packages back on 3/10, and Newport News acknowledges that they received the items on 3/15. But it will take them till the end of April before I get my refund! I returned items to Target and had my refund in a week, and I received my refund from JC Penney's in 2 weeks. Is Newport News such a big company that it takes that long? I bet they are going out of business and are trading our refunds back and forth with each of us.

I placed an order for clothes on 2/3/10. I received the order on 2/7/10. All of it was junk. Quality was right up there with, well I can't think of any store in the US that sells items that are this poor. So I returned the whole order. It was received on 2/15/10. I have a copy of the UPS tracking and who signed for the return. I called on 2/19/10 to sure that it was in process. They couldn't locate the return. I called back on 3/9/10 and they said it was logged in on 2/16/10 in the warehouse. I asked that they send my refund. Customer service said I have to wait 6 weeks for a refund, even though they can see all the items were returned. I called on 4/3/10 which is more than 6 weeks. Still no refund.

Customer service said they would send a memo to the supervisor and I might see the credit in another 2 weeks. I tried to file a dispute with my Mastercard and they are giving me grief that I need a credit slip. I don't have a credit slip as the Newport News will not supply one. I am out $261.94 less shipping of $28.89. That includes the shipping charge to return the items using their UPS label and a guaranteed cost of $6.95.

I certified mailed them a return item. They received it on February 18, 2010. I called a couple of weeks later and they told me it would be four weeks. I called after four weeks for my refund and then they said 6 weeks. Well today is six weeks and now, they are telling me seven days. So they really mean seven weeks. If my refund is not in my account next week, I will have my lawyer call them.

I haven't been reimbursed for a pair of jeans for over 6 months. They called and asked for a shipping number and when I called the number several times afterward, there was no answer. I returned a coat that I had gotten for about $90 after discounts, and not only did it take 4 months to get my money back, they stiffed me nearly $30. I know they claim postage, etc., but I had paid for the postage, besides, they get their money the day I order. Their products have gotten chinzy, cheap and poorly made. The ads are rarely what they claim in the catalog. Shame. They also owe me for their discount club, of which one order taker told me I still have $18 left of my original $25.

Returned items to Newport News for a refund and confirmed delivery on 02/09/10. However, I was told the return was "processed" on 02/15/10. Additionally, I should wait 6 weeks from the process date to obtain my bank credit. I called Newport News again on 03/30/10 and was told they would "expedite" the refund. When I asked them to define "expedite", I was told to wait an additional 7-10 days for my refund.

It has been 7 weeks since Newport News received my returned items and I still don't have my bank credit. In this day and age of electronic banking, this practice of delaying refunds is nothing but a stalling tactic and border-line illegal. They must be stopped.

I ordered a swimsuit in early January and of course, my credit card was immediately charged. When it came, it was too small, so I returned it around January 20th. By the beginning of February, I was getting concerned about whether or not it made it. So I called in the first few days of February. They said that it was not processed in yet, but that it was in receiving. It did not "process" in until February 8th (a week later). Then on March 3rd, I called to inquire about the refund again. I was told the 6 weeks were not up yet. I asked to speak with a supervisor and got the runaround until they took my e-mail address. On March 5th, I got a standard email that basically said that I had to wait 6 weeks from when they processed it. Well, 6 weeks were up two days ago. and still it isn't here. I called today, March 24th and got the runaround again. "Yes, the 6 weeks are up, but it may take the bank 10 days to process the credit". I can't believe I've been waiting since the end of January for a refund.

Like the many other complaints on your site, I have been waiting for a refund from Newport News. I ordered merchandise from them on Jan 4. They debited my account on Jan 5. Merchandise arrived Jan 9. It was too small. I immediately returned via FedEx. The package was signed for in VA on Jan 13. NN did not show the return in their system until Jan 18. I let 4 weeks pass before I inquired about the refund. I have called customer service and emailed customer service at least three times. I have been told to keep waiting.

As of today, I was advised they had to take inventory so no returns have been processed, wait two more weeks. Are you kidding me? I have written a letter to Geralynn **, who they tell me in customer service, is president of NN. Thank God it wasn't a huge order. I wish I had looked on your site before I ordered. I believe they are running a scam, hope you will forget or wait so long you give up. Also, there is not a way to communicate with them except a toll free number or an online complaint form. They are not readily forthcoming with any contact information beyond a supervisor. It was a supervisor who told me they have not processed returns due to inventory.

On December 25, 2009, I ordered some gifts for family members. When I received the order, everything was wrong, sizes, colors of the items. So I immediately repacked the packages and caught up with the UPS driver and gave it back to them to send back.

A month went by, have no heard anything from them so I called Newport News Catalog ask what was happening with my exchange or refund and they checked and stated that they received the exchange will fulfill the exchange within six weeks but this is unusual for them.

So the next month, I called then again and ask about this exchange, still have not done anything about is so I asked for a full refund and they stated that they cannot do that. I let them know that this was a Christmas order but they did not care.

So I have been calling all this week because now it's way over six weeks and received an email today stated that they can give me an upfront refund if I agree to give them my credit card number to charge the amount to account if I happened to received a double credit. They owe me $136.62 refund now if they credit my account that amount, I would be out that twice. I refused to do this agreement so now I am still out $136.62.

I placed an order with Newport News through the internet on 1/3/10. The items were too big, so I returned them. I placed the items in bag and returned through the post office. I paid for the return postage. As of 2/11/10, I had not received credit yet. I contacted the post office who advised that package was received by Newport News on 1/25/10 and I even have the name of person who received the package. So I contacted Newport News and was told the return had been received.

As of today 2/27/10, I have still not received my credit. I have made several calls and sent emails with the same response, "You will receive it soon." Same generic response each time. I need my money back. I found I needed surgery this past week (you hear that from everyone). I was diagnosed with breast cancer and even that little amount of $88 would help. Also, as with everyone in this economy my husband, who is self-employed, is hardly working. When order was placed, I had the money, but since there has been things that are happening that are beyond my control. Probably heard this from everyone, same sob story. I just want my money back.

Newport News and UPS failed to get a signature on $93.00 worth of merchandise allegedly delivered by UPS to the wrong address.

Newport News claims that the lot number was inserted incorrectly by me but it is more likely that the Newport News Database truncated my address of record with Newport News and delivered to Lot 42 instead of Lot 425. UPS had been delivering Newport News orders to me at Lot 425. In addition, UPS has a record of delivering the package to a man on the porch at Lot 42 and did not get a signature from the man who allegedly took the package with my name on it.

Newport News is demanding that I pay for the merchandise which I did not receive and is threatening to trash my credit. Neither Newport News nor UPS have any proof that I received this merchandise.

There's no damage yet but one referral from their credit collection agency and my great credit score will drop. They know this and are using this threat to extort payment. I am trying to apply for a mortgage and this threat is making me very ill.

I ordered a swimming suite and returned it through the post office, paying for the return shipping. I left on a vacation on December 9, 2009, so I returned the item before going on a vacation. I called Newport News a couple times about refund, waiting for the 6 weeks to be up, which they said they needed. On February 1st, 2010 I spoke with Jack who assured me he found the returned item and everything was okay. It had been over 6 weeks since they got the swimming suite back, so he was putting through a refund as we spoke. That credit ($39.00) would show up on my Discover card within 7-10 days. I called Newport News on 2-13-10 and spoke with Babara who handed the phone to Aaron (supposedly a manager) who asked me to hold the line as he would check into the matter. Next thing I knew I was disconnected and have not received a return call. This resulted to frustration and wasted time and money for the purchase, which I returned, and absorbent shipping costs.

I placed several orders with Newport News in November of 2009. Never did I imagine the unbelievable hassle I was about to get myself into. I do about 95% of my shopping online (even groceries) and this company by far is the worst! I'm not even sure how this company can get away with doing business this way or how their employees can live with themselves for treating people in such a horrid manner.

After the items I ordered arrived nearly 4 weeks later, I found that most of them were of terrible quality (snags in the material, uneven, unfinished seams, huge sizes, etc.). I kept only two of the items and returned them immediately via their UPS sticker, which incidentally costs you an extra $6.95 per item and they will deduct this from your return amount--if you ever see any of that money back. I kept copies of the UPS stickers and confirmed the day, time, and signature of when it arrived back on their dock on December 16th. Two weeks later I called Newport News and they confirmed that the items did arrive and that the processing of the return would take about 5-7 additional business days.

Two weeks later, I called back and they said it would be another 10 days to process the returns. In other words, the company gets to sit on your money for as long as they want, hoping that you will forget about it or get tired of the hassle and move on. Six weeks later, I filed a dispute with my credit card company, providing them with the documentation from the UPS tracking system where Newport News had received the returned items. My credit card company could not get any response from Newport News regarding the returns.

Two days ago I received a "past due" invoice from Newport News for $233.00. This is about double the amount for all my orders and makes no sense whatsoever. So I called Newport News again (this makes 7th call so far throughout this whole ordeal) and they said that I owe them now for items that I returned two months ago and that they show in their records as having been received. Huh?

They told me someone would have to call me back. I said, yeah, I've heard that before. Today, lo and behold, someone from Nova Scotia called today trying to collect $233 from me for items returned two months ago. I couldn't believe it. I asked the extremely rude woman, "So, let me get this straight. You want me to pay you $233.00 for items I've returned 2 months ago because your company doesn't want to process the return in a timely manner? In other words, you want me to pay double for items that you show in your computer as having been returned?" She just said, "Ma'am, you owe us $233." So I said after I give you another $233.00, how long before you credit back my account for the items that were returned 2 months ago? No joke, she said 5-7 business days. Uh, huh. I started to tell her that's what the first person told me when I called to inquire the first time about my return and she literally screamed through the phone, "I don't know how to explain it to you any better than that!" and slammed the phone down in my ear. Very mature and professional.

I wish I would have done my homework three months ago and researched this "company" before placing any orders with them. If you decide to place an order with Newport News and it isn't what you expected, you will be better off keeping the merchandise, giving it away, or selling it. Otherwise, get ready to be hassled for a long, long time. Horrible, horrible company. Newport News: shame on you! A bill for $233 and no merchandise to show for it, plus many hours of emotional distress due to the hassle of this transaction.

The two companies are actually one and the same, because you receive the same cheaply made garments from each site. Yes, they rip consumers off with the shipping. I received "free shipping", but still had to pay the customary $6.95 in order to return an item. The companies photograph a totally different outfit, than what they ship and when received the consumer is so disappointed in the workmanship and quality of the item, that we have no choice but to return the item. It takes forever to receive the credit back on the credit card, which won't ever appear unless you remember to hound the company for payment. They get over because most people forget to track their credit after months of waiting. You MUST retain your shipping documents because without it there is no way to keep track of the charges. They eventually reduce for discounts that they didn't give and you'll have no way of determining the fraud if you don't have the shipping documents. They reduce your credit for a lot more than the $6.95 and claim it's for discounts.

They should deduct the shipping from the total charged to the credit card, but instead they reduce the total by $6.95 + hidden discounts, so your expected credit is far less than you'd actually paid. I will never order anything from either company or their affiliates since they have greatly reduced the quality of goods, AND services. I will never purchase from any company that doesn't offer a site where customers can receive REVIEWS from other consumers, cause that's the only way a prospective buyer can hope to get any idea of what type service they'd be wasting their time and money. Please be warned not to waste your hard earned money and hopes on either of these two companies. It's a shame cause Spiegel used to be a trusted name in the fashion industry, where one could expect to receive QUALITY merchandise for the prices spent. I purchased two sweater dresses and I swear they're flimsy, shapeless, poorly made items that one can almost see through. I was so disappointed as I'd planned on wearing them over the holidays. I paid $69.00 & $59.00 and should've been able to expect a decent dress.

Again, I was a victim of their photographing a model with a totally different dress and their shipping a cheaply made imitation or knock-off. Spiegel should be ashamed of the levels to which their used to be "Good" name has sunken! Both these companies are shamming the public with names of used to be reprutable companies in order to sell shoddy goods. Do not be fooled out of your hard-earned money. It will take forever to get your money back, so don't expect to return it and then go elsewhere to purchase a garment in time to meet your scheduled event, because it will definitely be months before you receive compensation, that is if you ever even get your money back. You won't get back your entire expense, so save yourself some heartache and money and take the time to visit your local department store, because whatever gas you use will be a mere pitance of the anguish you'll suffer at the expense of these rip-off artist. I wish more people could see this before they make their purchases, cause this site is merely a means for me to vent, whereas it won't help prevent the frauding of many others who'll suffer at the hands of both these organizations since nobody will know to check here before they lose their time & money with these awful stores.

BEWARE, Newport News changes inflated shipping and additional handling charges no matter how much your order weighs. If you order something that weighs less than 1lb., but it costs over $60, you will be charged a shipping fee of $10.99 + $1.95 Handling Fee. I asked the Customer Service Manager if he would work with me and charge me the lowest fee of $4.99, but he REFUSED, citing the corportate policy.

So, instead of selling me an item that cost $70 and weighed less than a pound, they decided not to incorporate good customer service, so I didn't place the order. Other people I know have been unwittingly "gouged" by these inflated shipping plus additional handling fees. There are no bargains here and as you can tell from the customer service that is POOR as well. AND, the clothes they make are not well made.

Asked the customer service "manager" if he had the authority to "cancel" any catalogs to be mailed to my address. I WILL NEVER SHOP HERE AGAIN and ADVISE YOU TO DO THE SAME. The place is a rip-off.

It took 6 weeks and the threat of legal action to get my bank credit for a return. Returns should be credited within days of receipt, not weeks. I gave them the deadline of Dec 15th before I would seek legal assistance and imagine this, the credit was in my account on the 15th! Buyer beware! I will never order from them again.

Ordered two dresses, they came separately. Sizes were much too huge, and poor quality. I returned with original packaging and shipping label. They received and "credited" on 11-12-09. Over one month later, and this has not shown up as credited on my acct. Inexcusable that they are using my $ for over a month. NEVER do business with them.

I ordered a dress, which was sent ot the Burbank post office on 11/03/09, and received on 11/06/09. The post office never delivered, I've filed missing package report and Newport News refuses to replace it. They say I entered Apt. 12 instead of 212, but the haven't shown evidence of it. I know they insure the mail and could easily replace it but won't and I am really upset about this, I've talked to so-called management, I don't believe they were manager. I'm done with this company. I have no merchandise.

Place an order on Sunday. The order was "invoiced and billed to my credit card on Sunday" on Wednesday the order was still not shipped. Asked to cancel the order they stated the order could not be canceled as it had been billed. So as a result although the order has not been shipped I cannot cancel the order and I will have to pay for shipping both ways for an order I do not want.

purchased a swimsuit returned it 9/11 paid in full with shipping 54.14, since it was charged to my debit card i called numerous times to check on my credit. I was told it was processed 9/21, if I did not receive credit by 10/16/09 to call back, at which time I did. I was told a memo would be sent to their accounts processing. I received an email explaining I had to wait 6 weeks and it should appear on my next statement. I spoke with Lya and was informed she would credit my account for the amount of 34 dollars and change. I paid 54.14 in total, I do realize I had to pay for shipping but I do not understand this 20% she was talking about. They charge your account immediately, but have you wait 6 weeks for credit. This company is terrible and not consumer friendly

I ordered a bathingsuit top and bottom which did not fit. (I have found their clothing not to be true to size). I shipped back on UPS tracking#. They received it 7/24/09 and I did not get my refund until 9/18/09. I spent a total of 32.73 and only received $16.07 refund. I called and was told the rest of my money went towards shipping the item back to them. Kind of odd because it only cost them $6.99 to ship the bathingsuit to me.

Newport News customer service is horrible. I ordered a dress in early July. It arrived quick enough but the zipper was broke so I packaged it up and sent it back to them via UPS. Someone at their warehouse signed for it July 29. It is now August 31 and I still have not received a refund. I have emailed them several times and was told a refund can take 6 weeks and 2 billing cycles to post. When I said this was unacceptable they told me that, besides the 6 weeks wait, I would probably have to wait another 3 weeks on top of that because they are behind in refund processing. I tried to email them again over the weekend and my email was returned, marked failed delivery. When I access their website for order status just now, I got a message that the page has changed. I have ordered online before and Newport News is the absolute worse. Plus, I've ordered from them before but they don't seem to care that they have just lost a return customer. There should be some way to put this company out of business!

I purchased two swimsuits (four separate pieces) in July, 2009, for my daughter from Newport News and opened a credit account with them primarily to get the 20% discount. Neither suit fit and I returned them both. She never wore either suit, just tried them on. I examined the suits before returning them and they were in perfect condition. Newport News is saying that one of the suits (2 pieces) I returned is worn/damaged (which is not true) and giving me a certificate instead of a credit to my account. They haven't done anything with the second suit yet, even though they were shipped back in the same package. I'm told I have to wait for the certificates and then call back to try to have a credit issued. This is not in accordance with their published return policy, which clearly states my account will be credited less $6+ for shipping. Plus, I have had to make two payments on the credit card already, despite the fact that I have returns pending of all the merchandise. I will never purchase anything from them again, and just hope that I can get the credit issued. I order many things online and have never had problems returning anything that hasn't been worn.

After numerous emails and phone calls, and speaking with their customer service agents and supervisor's who are no help at all because I assume they are trained to say the same thing to their customers about the waiting period for the return. Their online return policy states up to 30 days to receive my refund promptly. Whenever I call in, their customer service agents keep changing the time frame for when the refunds are given. At first I was told 6 weeks then another day they tell me 7 weeks. Then "give it a few more days" and today they tell me 8 weeks, And that they start counting from the day the items are "Processed", not the day they "Receive" it.

I believe this is false advertising and fraud and this is a very bad business who takes advantage of their customers just because they are online and can't do anything about it. There is no legitimate reason for them to hold people's refunds.

This would never be allowed in any commercial businesses where people walk in to shop. Just because you are not face to face with a customer doesn't mean that good customer service is no longer applicable.

I wish I would have gone online first before I ordered anything from this companies catalog. I ordered 3 items all separately of course when they arrived they did not fit so I returned them. The first item I knew was late in returning it so they issued me a gift certificate, the other 2 were sent within a couple days and I called to make sure they had received I was assured yes and to please wait 6 to 8 weeks for refund I specifically told them that I would like it to go back to my credit card since it was within the time frame I was assured it was.

I then called 4 times to make sure if it had been processed they again assured me it was going back on my card every time. I received to separate gift certificates from them how ****** am I called back again and now I received a not so nice email from them that they will do a review and a 1 time courtesy refund...the nerve

I have had numerous problems with returns to Newport-News. Refunds take anywhere from 4-8 weeks, and on more than one occasion, I was sent a gift certificate in place of a credit on my credit card. I then spend 10-20 minutes on hold waiting to be assisted by a customer service representative only to have the call mysteriously hang up halfway into my complaint. I will never order from them again, and I highly discourage others from doing business with this company.

I placed an online order on May 19th, 2009 for four clothing items. On June 3rd I returned 3 of those items because they did not fit. After calling numberous time to check on the receipt of my return, on June 16th I was told by "Jack" that my return had been recieved. Jack told me my return was "in the warehouse and being processed". Today is July 23rd and I have yet had my credit card credited for that return. I have called and called only to be told "it is (still) being processed". In the meantime I've had to make a payment on my credit account (for the merchandise I've returned) and I have finance charges accruing on my account for that returned merchandise.

Newport News's return policy is stated online as:

Allow up to 30 days for us to receive and process your return. Adjustments to credit cards should appear within two billing cycles.

"UP TO" 30 days is what is quoted and I have now been waiting 5 weeks since they admitted to receiving my return.

I will NEVER, let me repeat NEVER shop this store or any affiliated with the Speigel Brand. Buyer beware!

Both my daughter and I have ordered from Newport News catalog in the past, but I refuse to ever order from them again. I received a collection letter in the mail a couple of days ago for a debt that was not mine. The order was placed by my daughter during the 2007 Christmas holiday season using her own debit card, but she ordered from a catalog with my name on it so I am the one that Newport News is looking to receive the money from. This has happened in the past and I had to pay $200 for someone else's debt in order to save my credit and I ended up closing my account.

On top of that, my daughter has contacted them and owned up to the debt. After she had done that, the collection notices from Newport News stopped coming in my name and started coming in my daughter's name. This time, I don't have any money to pay someone else's debt. And in an effort to get the money anyway that they can, they have turned the debt over to a collection agency in my name rather than my daughter's.

Here is a hint to anyone who receives a Newport News catalog: If you have used it and are through with it or if you no longer need the catalog, shred the label on the back with your customer number and any order form in the inside that may have your customer or any other special number on it. Because if someone else uses that catalog and enters your customer number just to get a special deal, then you will end up paying if they default on their debt.

I have had nothing but problems with Newport News. I placed my very first order with them in March 2009. The 2 skirts both arrived with broken zippers. I returned the skirts and requested a refund. I heard nothing for weeks and contacted Customer Service. I was told that it takes 6-8 weeks to process a refund. After 8 weeks, I contacted Customer Service again and was told that they were issuing a credit to my Visa in a few days. I never got the credit and e-mailed them. This time I was told that I would be receiving a gift certificate instead of a credit and that it would arrive in 7-10 business days.

When I finally got the gift certificate (3 months after Newport News took my money), I ordered something to use it up. Newport News accepted my order, then 2 days later, they e-mailed me that the item was back-ordered. 2 weeks after that, my Visa was charged for the item, and I was told me that it had shipped. But the gift certificate should have covered the cost. That was the whole point in ordering the item.

I wrote to Customer Service again, explaining that the gift certificate covered the cost of this order. I said that I did not authorize a $14.99 charge to Visa and I demanded a refund. Customer Service replied that gift certificates cannot be used for back-ordered items; they'll be sending me a replacement gift certificate. But I want my money back. Newport News was not authorized to charge $14.99 to my Visa.

Newport News charged over $20 to my Visa 4 months ago for defective merchandise. They refused to return my money when I returned the skirts. I received a gift certificate instead which, when I tried to use it, resulted in an additional $14.99 being charged to my Visa. Newport News owes me $35. I want my money back.

I found a charge marked "In Pass" in my bank account, obviously debited via my debit/charge card. I Googled this number associated with it, and got Encore Marketing. I also found 96 pages on the internet devoted to these false charges. They would have charged this each month if I had not called and illegally obtained and used my card number--from Newport news. I did not sign up for their services!

Newport News clothing has not refunded my money for the returned item. They have had it for 6 weeks, and has still not issued a refund! This is costing me money and causing me stress.

When they arrived the box was so damaged the shoes were falling out. On 4/30/09 I ordered a pair of shoes, again in stock. As of today 5/29/09 I still have not recived my shoes. At first Newport News showed they were shipped to me on 5/01, when I called UPS they had no record of the shipping number Newport News gave to me or a shipment to my address. When I contact Newport again I was told they needed my address again and would check on the problem. Then I received an E-Mail stating the shoes were no longer in stock. They have billed my credit card for the shoes, even though they were never sent, or even in stock.

I just want to complain about the poor service with respect to getting my refund back to my credit card. The order was returned and received back on 4/14 and I was told I had to wait 4 to 6 weeks for the refund. I believe this is an unreasonable time frame to get my money back. When you order online you have many returns as things don't fit. If its going to take 6 weeks for a credit back to your card, then they have lost a good customer. Apparantely they don't care because after numerous emails to them, they just brush me off with the same answer - must wait the 4 to 6 wks. Consumer beware.

I called to place an order with newport news and was asked if I would like to join their club for $25. I asked if membership comes with free shipping offers and was told there would be some (which was false because during that year I never received one free shipping offer.) Also, I asked what would happen to the $25 at the end of the year. I was told I would get my money back minus any discounts, no mention of a merchandise certificate. At the end of the year I never received any written information from newport news so I called the company to find out what happened to my refund. I was told they do not give you your money back but they issue a merchandise certificate,which was fine for me. I was also told I should have received it by that time.

I never received anything in the mail. The girl on the phone gave me a merchandise certificate number and the value for that certificate. She never said it had an expiraton date. If newport news would have mailed me this certificate in the first place,I then would have seen the exp. date. When I contacted the company recently,I was told the coupon expired and they could reissue a new coupon. Now they reply by email using a different coupon number and say it has expired and there is no reissuing of a new certificate. It seems they must have issued a new certificate at some point because they are emailing me with a different cert. number, but they never mailed this new number to me either.

Since I never received any physical evidence of my certificates, I had no way of knowing they had expiration dates. This company apparently has no intention of sending out these certificates. This is my money owed to me. Since they never mailed out these certificates, there was no way to know of an exp. date-but maybe this was the intention of newport news - don't notify the customer of the money due to them-then it will eventually be too late to claim what you are owed.

This company has absolutely no intention on doing the right thing by giving back my money in the form of a merc.certificate. This is a company that prefers to generate bad will. Newport News customer service dept. does not service their customers, they service themselves. This is a bad company to do business with. They can not be trusted.

The last two items that i have ordered from Spiegel and Newport News have came to me damaged. Of couse, they did not have the same size or item in stock. The last item i ordered was ordered express shipping for an upcoming event. To receive it damaged was very inconvenient and then to have to return it in addition to go shopping at the last minute was a further inconvenience. THe staff was unhelpful and it was clear that it was my problem, not theirs. If your shopping for a special occasssion and counting on receiving quality merchandise in a reasonable time frame, i would suggest shopping elsewhere.

i placed and order for a dress on 11/17/2008 this package was shipped on 11/20/2008. however never reach so i called and e-mailed them several times during the last month. tried to get refund on this items. the price i paid was $31.95. on 12/16/2008 $1.95 was credicted to my account. i called and they ask to give them another 48 hours for the balance to go in and i still waiting, i spoked to a customer services specialist named stephanie and she promest to contact me as soon as posible. another 48 hour pass and i still do not see the refund on my account.

i need to know when can i recieved back my money and i will make that i never buy from them again. i do not want to speak to nobody from that co. again. i have enough 48 hours from them

I ordered 2 Velvet Calvary Coats from Newport News catalog, on September 2, 2008 by telephone to be paid by debit card. I receive the coats but they were too small so i returned them via UPS with Newport News mailing label. I decided to have them exchange one coat and give me a refund on the other. I have been in contact with Newport News customer service various times since then were supposed to send the coat and credit the account with the refund.

A representative told me that a coat would be mailed out on October 23, 2008 and that the refund would be credited on that same date. I called Newport News on Friday October 24,2008; and was told that it would take another four to six weeks before they mail the coat and before they process a refund on the debit card.

Newport News has failed to send the merchandise and also has failed to refund the money into the debit card account.

On 9/23/08 i wrote in a complaint that i returned items to newport news. they are sitting with the merchandise and my money which i need back. everytime i call they tell me a different time frame that i will get my money back. i am very frustrated

i purchase some items from this company i returned the items backthey received it on sept 10th as of yesterday they still have not processed all the items when i called they told me it could take another 4 to 6 weeks for them to credit my money back what i want to know is there any standard of time that they have to refund my money to me or can they take as long as they want when i purchase the items they take the money immediatly they now have the merchandise back and my money still is this legal.

I feel that I was deceived during an order purchase. New Port News uses a third party "Membership Services" to get in customers orders. According to Membership services phone number 1-877-518-7283 I agreed to their services by clicking on a box that would give free delivery. According to them it was stated that the first month would be 1.95 and 12.95 for the months after that. Although I may have clicked on a box that said free delivery, I do not recall clicking on this type of service. I feel deceived by both New Port News and Membership Services.

They made me pay for merchandise I never received. They couldn't verify the that the merchandise was received and claimed I had an open account with them with a credit card. They had me deal with World Bank and made me conference in calls with Newport News customer service & World Bank, but when I tried, Newport News said they couldn't get ahold of World Bank. I was getting phone calls every day - 2 to 3 times a day harrassing me for payment. I spoke with Newport News & World Bank countless amounts of times until I just gave up and paid $103.00 to them to get them off my back. But, then Newport News sent me an invoice for $28.15 with no description on it. Then they sent me another "late fee" of $25.00 bringing my total to $54.15 - FOR NOTHING! I called them again and they finally closed this account and waived the $54.15 - because I threatened to sue them. This was a nightmare, the one piece of clothing I did order and pay for before this mess was poor quality and the straps broke off the top the first time I wore it.

I was billed several months for "Insider pass" for special deals with the company. I declined the offer over the phone but have been billed repeatedly. I spoke to Santino Mancebo on 1-30-07 and he cancelled the "membership" and refunded 2 credits of 12.95 each. He referred me to you to get the refund of the total amount that I was billed. The billings were on my debit/credit card which I was using frequently at the time. It was a small amount, so it never put up a red flag so to speak. Once I noticed the repeated billings, I contacted them at the customer service # of 877-498-7283 and spoke to Santino, who was helpful other than he was only able to credit me for 2 billings. My reqest is to be refunded for the other 7 at 12.95 each, for a grand total of $90.65.

this company is on my credit report i have been disputing my account is paid in full but there is no number for me to call to have them change this from charge off as bad debt to paid my other statements say paid after charge off i was told to call or write the company i wrote 2 letters and have not recieved a response i tried to pull up the website for newport news but there is not one could this company of wentout of business and the collections place does not have a number either.can you please help me i have disputed this thru trans union and they said to call the company or write them to have them take this off but no respose.

I ordered a swimsuit from them. After receiving it I decided to return it. They billed me for both the shipping charges to and from my house. I have now paid $15 for something I don't even own.