New Wave Corp.

I upgraded a 10 mbps internet connection to 50 mbps. I am not getting the speeds they are charging me for. 24-hour average is 28.7 mbps download and 2.3 mbps upload. Upgrade on 11/17/2011 for High Speed Internet 50 mbps download, 5 mbps upload. Cost is approximately $90.00 per month. Payment online via Easy Pay. I sent a complaint to Mark ** manager of NewWave on 11/18/2011. All they tell me is they have my modem on a watch list and are working on the problem. It all started when they could not get my first modem to connect.

I returned it and Motorola sent me a new one. Then they said they had to use new firmware for my modem. End results have still been the same. Slower speeds than they have promised. I have sent several emails and talked to them on the phone for hours but nothing has changed. I don't think this company should be advertising something they can not supply.

Cable was installed here on June 29,2011 and the order was incorrect. I ordered 3 HD boxes and 1 regular box and Internet. The installer showed up with 2 HD boxes and Internet and nothing else. I was told that I had to wait until 7/15/11 for them to come out and install the other boxes. The installer told me that I could not pick the boxes up because if we did anything wrong then the technicians would have to come out and we would be charged a fee. In the meantime, one of the HD boxes was defective. I called New Wave and spoke with an associate and he apologized and I also spoke to him because my husband wanted ESPNU, which to our surprise was not part of the plan. He said he would give us FREE for one year STARZ and ESPNU for our inconvenience. He then proceeded to ask if he could call me back, which never happened. Then our Internet went out, this I use to go to school online. I called and found out that the only power source for the Internet service was out and I had to wait until it was fixed!

My husband call a day later and asked what we had to do to get out of our contract! They said can you talk to someone from our retention team? He said fine. They then asked if someone from that department could call him back because they were busy. Again, no call back!

Finally the next day we called and cancelled service and were told that they could not have someone come out and turn off service or pick the equipment up until July 22! I was then told that we could receive a refund of $113.20 plus $80 for the equipment. Now we have received a bill from New Wave for $6.80 and were told we were not approved for early termination. I didn't realize this was up for debate. We were told we could terminate, nobody told us that this was going to be an issue! What kind of company is this? I paid $217.00 to install the worst cable that I have ever seen and now I am getting **.

I payed NWC, inc. $170 with shipping for a membership amd after 3 weeks reciecved half of the promised material. since I have sent many emails for more info on the promised money back promise and other things i did not recieve but have not heard one response after 1 month. they are a fraud.

I can't sell things to costumers that I can't get costumer service on.

I responded to an ad on the Internet which turned out to have been placed by New Wave Corp.The ad claimed to be able to assist anyone with a job and a reasonable income to purchase a home with no money down. It claimed that through their financing network of lenders, New Wave Corp, would match individuals with Financial institutions who make home loans. After filling out the form on the Net, I received three phone calls from one Mr. David H.

The calls came when I was at work and I got the messages to call Mr. David H. I eventually was able to reach him by phone and he explained the process by which the company is able to do what it claims. He asked for my employment status and my average monthly income and my credit score. He then explained to me that he would run my credit, and if I met the acceptable credit rating of their lenders, he would prequalify me for a determined loan amount based on my credit score and monthly income. However, before he would run the credit, he demanded my credit card information in order to bill me for a fee of $456.00.

When I pressed him for explanation for wanting my card information before running my credit, Mr. H explained that it was their way of separating curiosity seekers from serious clients interested in purchasing a home. He also explained that my card would not be charged if my credit rating did not meet the accepted score determined by their lenders and the transaction would stop there. He added that $300.00 of that amount would be refunded to me if and when I closed on the property that I would eventually purchase through them. He said he would fax me some documents detailing how the process works. He did fax me the papers. Convinced that he was sincere, I gave him my credit card information.

He called me back fifteen minutes later and enthusiastically announced to me that my credit score met their criteria and that I had been prequalified for a $500,000.00 loan amount by one of their lending banks. He told me I could start looking for a property and faxed me a list of websites where foreclosed properties could be located. He promised to mail me the letter of prequalification the same day and that the letter would reach me within five working days. He told me that my card had been successfully debited in the amount of $456.00. It has been over a month and I have received no prequalifier letter or any document with which to present the seller whose condo I offered to buy.

Countless phone calls and messages to Mr. H, some of which were never returned, have made no difference. He continues to make one excuse after another why the letter has not reached me. Just three days ago, when he inadvertently answered my call, I asked him why it was taking so long to get the prequalifier. He transfered me to a lady who she said was handling my file. The lady, to my surprise, told me there was no letter of prequalifier in the mail and that instead, a lending institution they matched me with would call me with the qualifier. When I asked her if Mr. Hopper had lied to me in saying that a letter was mailed out to me, she responded that Mr. H was probably not aware of a change in the process.

I then demanded to talk to Mr. H. He had no explanation for why he told me a different story from that by his own employee. However, he promised to get on the phone and get the lending bank to call me directly. No one has called me since. Worse still, I have been unsuccessful in reaching Mr. H. All I get is an announcement on his extension to leave him a message and he would call back. He never does.

I have been defrauded of $456.00 and the seller of the condo I offered to buy has lost faith in me and thinks I am a joke.

I placed an order on 7-15-04, recieved half of it about 8-25-04. I still have not recieved the rest of it as of 10-19-04, I have left many voice messages and emails and have not yet had a reply. After I had placed the order, associates of mine told me they had placed orders and either they never arrived or took 6 months.

On the 16 of December 2003 I placed an order for some merchandise through New Wave's website (newwave.org). After a couple of weeks had passed I emailed them asking if they had recieved payment and if the merchandise had been shipped yet; they replied saying that a shipment had been made for part of the order and that the rest would be shipping soon. However, after many months now, I have yet to receive a single item from them. They have since refused to even answer the several inquiries that I have made on the matter and have ignored my request for a refund. I believe that I have been more than patient with this company, but when they will not even show the common courtesy of responding to my questions it is time for a new course of action.

The total monetary value for the purchased items was $214.65 which has yet to be refunded.

I submitted an order to their web site (http://www.newwavegames.com/) for gaming goods. They charged me for the full amount of $203.10 USD, however only send a partial shipment of what was ordered (in this case I’m buying modeling paint). I wrote to them after a month for a status and they said the rest of my paint is on backorder. Finally after waiting another month I complained and I received another part shipment. It’s been 5 months (with a number of e-mails to them) and I still have only received half my order.

I contacted the company that manufactures the paint and found that there isn’t a shortage in the US. After this I started investigating and found a newsgroup (see http://groups.yahoo.com/group/minidealerdiscussion) and found other people that have similar situations to me. New Wave will only fill part of the order making excuses about backorder / shortages of supplies hoping that people will give up and go elsewhere. I think that credit card laws state that you can only charge someone for goods that are on premise, so this is where there is a weakness in their scam. It would be great if someone at Consumer Affairs could confirm this for me. Normally I wouldn’t make an issue of this to the Consumer Affairs if I thought this incident was only limited to myself, however I know other people are going though this as well.

So far I've lost approx $100 US, however I'm hoping to minimise this. I may look at contact my bank that issues my VISA and see if they are able to help. Still I think potentially many other people could be losing more than me.