MyCheckFree.com

I have used MyCheckFree.com for several years with no problem. On April 26, 2012, I scheduled a payment for $185.85 to be paid to JCPenney on May 1, 2012. By May 4, it still hadn't cleared the bank, although all my other payments scheduled that same day at MyCheckFree.com had cleared. I checked my JCPenney account and no payment had been made. I went to my account at MyCheckFree.com and saw a comment that they had issued a paper check to JCPenney for the amount of $18,585.00. They were unwilling to accept any responsibility for this mistake even though they had the JCPenney bill showing that my total bill was $227.85 (I had already returned an item costing $42 leaving the balance which I paid). They also had all my contact info and I feel they should have contacted me prior to sending out that large of a check. They list no number on their website, but JCPenney gave me their phone number.

As MyCheckFree.com refused to help in any way, I was told by them that I would have to go to my bank and issue a stop payment, which I did. The bank representative even talked to MyCheckFree's representative, trying to get them to stop the check, but they still refused. I had to pay the stop payment fee of $35 which is a lot cheaper than all the overdraft fees that would be generated by this big of a mistake. JCPenney was helpful in every way. If you want a responsible company that will work with you, do not use MyCheckFree.com.

I have impeccable credit. I switched my bank and my automatic payment through MyCheckFree bounced because I did not update it before closing my account. I set up a new account with my new bank and now I'm ineligible to use the automatic payment option because one of my payments was rejected. ** this service. It's **. I was not told that I was ineligible, so I thought my payments were going through. Now, I have multiple months due and late fees. All I want to do is set up an automatic payment.

When accessing MyCheckFree to pay a bill, I wanted to ask a question. I wanted to know whether they reported the activity to the credit bureau(s). I clicked on "contact us", entered my question and submitted. A couple days later, I was informed that the email was undeliverable. This was attempted several times with the same results. I want to be removed from this service and cannot do it. No phone number was offered.

I closed MyCheckFree account I had been using to pay the electric company. They tried to auto process a payment and of course, it was denied so they charged me $15. After what seemed like an eternity, I got someone there to understand their mistake and credit me $15. Today, I found out they turned me over to a collection agency, a very poor company to do business with. It's been over a year and I moved so I have no idea where that credit went. Xcel should find a more reputable company to do business with. It is a poor reflection on Xcel.

This service is a joke. They take 5 or more days to post a payment to the electric company. It has just become easier to take the payment in person. My payment has been considered late two previous times by because My Check Free does not post in a timely manner. This is the electronic age! Why can't the payments post immediately? Not worth the hassle.

I made two payments; one in error to my power bill account # ** through MyCheckFree.com on the 31st of March for $109 and another one on the 1st of April for $109. I thought I had canceled the one for the 31st of March, but both payments came out of my checking account on both days. When I saw this, I called MyCheckFree. They transferred the money to Dominion Virginia Power, so I was transferred to it. When I spoke with a rep, there he stated that I had to wait 10 business days to request a refund since it was a check. I had a problem with this as this was an electronic check transferred on the dates listed above, I did not present a physical check.

I was told that the bank could deny the check, which does not make a lot of sense to me since the funds were already taken out of my account. I was then told that if I had my bank submit a letter with a bank letterhead on it, my funds could be released. I had my bank do this and I never heard a thing from the Research Department, even through I faxed the letter to them. I was also told that after my request, my check would be processed the next business day. I called on Friday, April 15th, to request a refund. I've been checking my mailbox each day and no check had come. I called Dom VA Power today, Apr. 20th, and was told by a rep named Jaime that it will take up to 10 business days to get my check.

I feel that this is unacceptable to have to wait this long for a wireless check when the funds were removed on April 1st. Can you please help me get my money back? And to add insult to injury, I was told on Friday that another bill had hit my account and do I want them to deduct the payment from my refund? Each time I spoke with a rep, I was left feeling helpless as I could get no satisfaction or empathy from any of them. Shame on them.

I signed up for the service to pay a utility bill. They never paid the bill. They did contact the utility so that I would only receive email bills from them, which they failed to send for 60 days. I called for customer service which is in the Philippines and they do nothing for you, cannot answer questions or fix problems or explain why they did not follow through. Owned by Equifax, whom you also cannot call for customer service. A good way to ruin credit and get your utilities turned off!

I paid my Capital 1 credit card (1yr no interest loan off on 10/14/09. I notified Capital 1 via e-mail, reminding them the loan was paid in full and to make sure they did not take any more automatic payments from my checking account with TD bank. On 10/30/09 they took it out anyway. On 10/31/09 I contacted Capital 1(being a teacher and having no access to phone calls during the day and I gave them permission to deal with my father.

So he has been dealing with everyone since then, trying to get my money back. Cap 1 informed him he had to contact my check free.com because that is who they use and they took it out not Capital 1. My Dad, Jerry from Cap1 and Chris from Mycheckfree.com had a 3 way conference call. He was assured the money would be refunded to the checking account within 10 days.

On Tuesday November 19th my dad called Cap1 speaking to Latesia. She called mycheckfree.com for a 3 way call. Chris answered again and told Latesia they still did not receive the 163 from Cap1 yet(even though it was paid from Cap1 back to mycheck electronically. They are now saying "when they receive the payment"(even though Cap1 told them it was done electronically) it would take at least another 5 days from the time they receive it.

My dad called back to mycheckfree again Thursday night (Nov19)to see if the electronic transfer went through and they told him to call back on Monday if it was not put in the account by then. PLEASE HELP! I am still waiting for my 163. back that was taken out on 10/30. Also, the number is my dad's cell because I'm a High School teacher and cannot accept calls during school. Thank You!

Do not use MyCheckFree.com. In January 2009, I posted an $85.64 payment to Macy's. MyCheckFree processed it as an $8,565.00 payment. A supervisor at MyCheckFree said they would reimburse me for the insufficient funds fees. When I called to get an address (albeit five months later), I was told by Jeff that this was my problem--without recourse. After $108.00 in phone bills, $99.00 in insufficient funds fees, much angst making phone calls to Macy's, my bank and MyCheckFree, plus not eating or driving anywhere for two weeks to avoid further insufficient funds, the funds were returned. I was out the $200 plus for the phone charges and insufficient funds fees.

I use this service to pay monthly bills. Two of the three credit card companies did not receive the electronic payments to my account.

I tried to start a new account, entering again the payees I used to have. The anser was that I have already registered those payees. Where? Under the ID that thhey won't accept!

I e-mailed them, but no response whatsoever.

Today I found that they made a payment on May 5th, 2003, to MBNA of America to pay my Master Card last statement for $15.00 instead of $46.00 which was the amount that I entered. I have the reference number of that amount in my check book.