Maidenform.com

I placed an order early June. As soon as the order was processed, I realized that the items sitting in my shopping cart from months before were included in the order. I called and e-mailed to try and cancel the order so that I could place the correct order. It took 2 weeks for someone to return my call. I can't get a live person on the line and it took 3 weeks to get an email response. In the meantime, I returned the entire order because the bras didn't fit.

About 4 months ago, I bought 5 Lilyette brand 0812 bras at JC Penney. The number shown on the label is 017626465793. I am very happy with the way they fit but I have a big concern about the metal used. After just a couple of months, all of my Lilyette bras have discolored metal on the inside which is against my skin. One of them is even showing a kind of reddish color. I am very much afraid that a metal is used that could cause harm to my health. Until now, I never had any complaint on any brand using metal. Not only the middle piece of metal, but also on the shoulder straps, the metal shows dark to reddish discoloring.

Yesterday, I placed an online order at Maidenform.com that totaled $66. I received one confirmation via the screen after submitting my info and never received any email confirmation. I called and was told I had never placed an order. Later, I received two email confirmations and called again and was told my order was placed twice and that I was to send back one of the orders and that I would be refunded immediately. I called my bank to discover that Maidenform charged me three times. I tried calling them and was put on hold and was hung up on multiple times. So this morning, I called again and the first customer service rep flat out told me that they did not owe me a thing and kept saying, "Oh my god" whenever I'd try to reason with her. I asked to talk to her supervisor and she said she was unavailable. Then I asked again and she suddenly was available and I realized it was her voice I had heard in the background the whole time.

Since they charged me three times, my account was overdrawn with my bank twice and since my mom transferred more money in, I was able to have the bank waive the NFS charges. Maidenform did tell me that any charges I incurred by my bank were not their problem. I called my bank again and they said to have a conference call set-up with Maidenform to resolve the issue. However, Maidenform claimed their conference calling was broken and refused to make the call. I explained that since so much money was taken out of my account, that I did not get to buy groceries the night before for me or my child. She bluntly stated, "Well, whoever put money in your account to help with the negative balance should feed you and your baby then!" I have been laughed at, berated, and belittled by the customer service reps at Maidenform and they have done the same to my bank. In fact, when we had a conference set-up via cell phone, the customer service rep at National City Bank was so insulted by the one at Maidenform that she flat out hung up!

I called the 888-888-9328 number and spoke to Ebony about the problem and was told I would have to pay to ship the inferior bra back to Maidenform and they would send me a new one. I persisted and Ebony offered to send a postage paid envelope (which she never did) to return the product. I am very unhappy with their quality control and return policy (what a hassle) and will not be ordering from them in the future. Buyer beware.

I'm out the money for the inferior bra and the shipping costs.