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Consumer Affairs


Liquidation.com


Consumer Complaints & Reviews

I have bought a ring from the etrade2010 seller that was described to be $13000 retail. It was described as new item; however, when I have received the item, it appeared to be in a horrible condition with a cracked diamond, and the side diamonds were all different colors. I have contacted the office to return the item, but they do not want to take it back. They told me to get an appraisal from the jeweler which definitely charged me for that. But who is going to return me my money? The ring does not even cost the $2000 that I have paid. It's a rip off and fraud!

I bought six dresses which are supposed to be new items. However, I received broken items that should have been listed as salvage. Liquidation.com sides with the buyer. They had no consideration for the buyer at all. Trust me, there are numerous liquidators out there that are way better than this bunch of crooks. I will never shop there gain. What a waste of time and money. Horrible!

I purchased 168 assorted earrings. This auction for the earrings displayed pictures that were totally different than the ones that I was sent. Liquidation.com refused to take the lot of earrings back. This business is definitely not buyer friendly. They cater to the sellers and have very little tolerance for the satisfaction of the buyers. I will never purchase from them again. I advise strongly that buyers should stay away from them.

I made several purchases from liquidation.com and the 1st purchase I made they canceled because they said my card was fraudulent. (Which it wasn't) I decided it was no big deal and I order something else that was somewhat similar and the transaction went through and the next several transactions did also. Then I started receiving merchandise all at once. Most of the merchandise I received I was forced to return because it was not what it was advertised to be the order was short on two other orders. And they promised 12 cameras and only sent 2 then I received an email from them that I received the merchandise for the cancelled auction the first transaction I had made. I knew I had not and emailed them back to tell them that. My email came back to me they do not receive replies from their collection emails, so I called and talked to two different collection agents.

I explained I did not receive merchandise the merchandise they claimed I received. They said I did that ups said they had delivered it to my home and a woman had received it. Then they told me I was that woman. I told them that was not the case. They told me I had to send them the $545.00 they had refunded until they find the merchandise and clear up the problem. I refused to give them the money and told them I was not going to be the one paying for their mistake and I wanted proof that it was me ups said received it.

They wanted me to send them copies of all of their labels that came on the merchandise I had received to date. I said I would try to do that for them but doing this was an incredible waste of my time as I did not receive the said merchandise and so I would not have a label for that undelivered merchandise. They didn't see my logic and told me to do it anyway.

We purchased a children's clothing lot and paid using credit card. The credit card's fraud department called us to verify the purchase, and during this put the charge on hold. Once we verified the charge, they released the funds to Liquidation.com, over $1000. Liquidation.com is apparently unable to deal with such a circumstance, because they marked the auction as unpaid and refused to send the merchandise.

We contacted them many times on multiple occasions over the course of several weeks letting them know our card had been charged, and attempting to contact their finance department, but they DO NOT allow you to speak with the finance dept. at all. We ended up having to call the credit card and report the issue, and our credit card company did right by us. Liquidation.com has the potential to be a great thing, but it is managed horribly, has ridiculous policies, and no sense of good business practices. When spending thousands of dollars with a company, they should be more helpful! Because our credit card company was decent, unlike Liquidation.com, we had no economic damage. I just thought the bad policies of Liquidation.com should be made public.

The company is selling defective products and the company refuse to warranty the merchdise or return your money. the first item I bought was a T.V. that I brought That was damage. the second item was a Sansung Refrigertator model RS2545SH that was defefetive. would not cool are frezze

has an auction site online. on or about may 28th 2009 i purchased as per their auction details a BRAND NEW VIZIO 47"LCD 1080P HDTV,MODEL VO47L. purchase price $768.00. picked this tv up myself at there cranbury nj warehouse. took it to my home in fords nj 08863. it did work ok four days. then went totaly blank screen.

at this time a called vizio about the warranty, did give them the model #/serial#LQPCGCJ4700988. at this time vizio informed me that this tv was not new, it was previously purchased at sams club in taylor pa in march 2009. they could not help me in any way. the would not warranty this set in any way beacuse it was not bought at a retail store.

I ONLY BID ON THIS ITAM, AS IT WAS AVERTISED AS BRAND NEW BY AUCTION SITE. auction #2377193. transection #1601478. vizio has informed me by email that the cost to fix this tv is greater than the unit itself. can you help please. my out of pocket cost to date oct 28th 09 is $860.00.

I had been selling high end kitchen products on liquidation.com. During my business relationship with them a portion of the amount of the sale went to liquidation.com. My last transaction resulted in a dispute with the buyer where they submitted photographs of a brand new espresso machine in perfect condition and described it as being grossly misrepresented. I had previously sold 3 other espresso machines through liquidation.com without complaint. They retail for $2,200.00 and they were sold brand new online from between $350 to $550. liquidation.com sided with the buyer based on the photographs the buyer sent, I was in total shock.

When the machine was finally returned to me, I took photographs as the box was being opened and the machine lifted, those photos show a very damaged machine, the buyer was extremely careless with my property while in their possession, the finish had been gouged, the contents of the coffee samples were strew throughout the box, but most damaging was the manual and warranty information which had been shoved into the the machine destroying the espresso machines steamer arm and tray and left to hang out the bottom of the machine, the plastic coffee depresser was cracked and broken.

I contacted liquidation.com 28 times to resolve this matter in which they replied 8 times asking me what I wanted to do. I told them I wanted to be compensated for the damage since it was their decision to refund the buyer their money even though the buyers photographs depict a brand new espresso machine in perfect condition. My representative recognized the buyers motives as "buyers remorse". I explained to liquidation.com that had the machine been returned in the same condition it was sent, I would have no problem relisting it, but since it's beyond repair it can not be relisted.

I sent an email to liquidation.com's "sellers help" and explained to them my situation, I have yet to receive a response from them, in fact I no longer receive any response from my representative. I can't afford to simply ignore this situation, the machine had a value of $2200 before it was sent to the buyer, upon its return it had a value of $0. This company did not take into consideration my vested interested in the transaction. My past reputation with liquidation.com is flawless, and aside from this particular transaction, all others were successfully completed and all parties to the transaction were well compensated. I need liquidation.com to be held financially accountable for their actions in this transaction, to identify their mistake and provide compensation.

On 02/01/2008 I won auction id # 1566943 and transaction # 1066928.
I won 600 bracelets for $ 200.00 plus shipping and handling.
On their side they show hand with 1 bracelet in 3 rows.
When I receive shipment on 02/11/2008 there were 200 packages with 1 bracelet in 3 rows tight together with ribbon ready to resale.
To do sale of those 600 bracelets I need to open those 200 packages and repack them seperetly in 600 indvidual packages even they said that they "retail reay ".
When I call to the company they said that I got 600 bracelets: 3 in one package. I dispute it but they denay my complain. I spoke with Robin in buyer department and She agree with me that the picture they show on their web side show one bacelet in 3 rows.
I ask them to connect me with dispute dep. they also refuse.

To compare those bracelets you can check also auction id # 1587275 where they selling bracelet simular to those I bought as ONE in 3 rows.


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