LightInTheBox.com

For Christmas, I bought 3 Android tablets. They arrived in very fast time. I had one that would not read the SD card and after talking to customer service for over a week, they said to send it back for a replacement. I did and told them I want a different one instead because of the problems with them. This month, one of the other tablets died and the battery would not hold a charge. I contacted customer service about a return and exchange but they said they only offer a 30-day replacement and they don't repair products for a year. They said they would give me a 20% refund. This is poor service. Do not buy a tablet from them. You only get a 30-day warranty!

My daughter ordered a prom dress on 3/23/12. On 3/26/12, she cancelled the order after noting an email that said it would take 3-4 weeks for delivery. They did not refund any money. Nothing! She has lost $225.00! When I tried to contact them to discuss the issue, I found no direct phone number. You can only email. This company has poor customer service and unscrupulous practice! Very angry!

Wedding feathered pen, book and pillow - I have paid for these items on the 4th of December and it still hasn't arrived. I haven't heard anything from your company so I want to know what's going on.

I would not order from this company ever again!

I ordered a youth size-10 formal dress and according to their measurements but the dress was too big. I wanted to exchange the dress for a size-8 but they said that they will not do it. I have never had any trouble with any other company exchanging sizes. This is very unprofessional and I will not recommend this company to anyone! The company did not help me at all and they refused the exchange for a different size.

I ordered a tablet from Light In The Box. It didn't work as promised so I tried to return and could never get a response for a return number or any information on how to return it, as we were supposed to notify them first. They never notified us at all. Then we tried to cancel on credit card but it was not successful and I don't know why. I ended up paying for an awful tablet for $190.00. Never again!

I ordered a wedding jacket for my wedding. I ordered the jacket on May 1, 2011. When I checked in the website, the shipping date was 5/18/ 2011. The jacket did not ship on that day. I send emails and no one responds. There is no phone number in order to speak to a live person. I cannot get through to anyone.

This is the happiest time in my life, and I am stressed out because I am getting married in a few days and I do not have a jacket to go with the dress. Now, I have to go running around, finding a jacket that will match with the dress. A company with so many complaints should not be online, cheating people out of their money and causing stress. I was appalled and shocked at the large amount of complaints against this company, Light in the Box. The company should be taken off the website. The company is www.lightinthebox.com.

On Dec 21 2010, I bought 2 tablet PCs at this web site for $99.99 each. One was okay but the other one came with a defective charger. I contacted them by e-mail and they returned the e-mail saying that I could send the tablet PC back. They didn't have a charger to send me. They also said that they would send me another tablet PC (not the same model, because they didn't have any in stock) of 139.00 dollars. I said that I would be okay with that and I filled out the form and sent it to the address they provided which was in China.

After a while they sent me an e-mail saying that they didn't have the replacement PC to send me because again, they didn't have in stock and I should choose another one. I chose another one and sent to them my new request. After that they sent me another e-mail saying that it took too long to choose another one so they were ready to send me a refund of $99.99. That was a lie because I sent right away the new request but the problem was that they are a very unorganized company. Every time they send me an e-mail, they tell me different things.

Once they told me that I could choose a new PC and on the same day they told me that they were about to send me a refund and would go to the ** and buy another tablet PC. I really don't want a refund because with the money of the refund I cannot buy a tablet PC like mine worth $99.99. So I think this is not fair. I bought a computer for $99.99. It is reasonable to get another one for $99.99. They just want to send me a refund.

I have purchased a GPS/DVD player for my car. I ordered it and got it after 9 days. However, the device had more problems that I could ever imagine. The DVD would freeze and the GPS did not work. There was a GPS button but nothing happens if I click on it. The device would freeze and not turn off. I had to hard reset it a few times, then the hard reset would not work. I had to disconnect my car battery to reset it.

Nine days later, after receiving date, I contacted LighInThebox. I was advised to ship the item back for a replacement and they will cover the cost of shipment up to $70. For that amount of money, the only option was to send the item back through ground/sea. Usually it takes 4 to 6 weeks for the item to be delivered to China. Here I am, 58 days later, and I have not received a working item yet. LightInTheBox has refunded me the shipping cost (about $50 - $60). Unfortunately, I have paid over $100 to get the device installed and will have to pay another $100 to get another wiring done or to get the manufacturer radio back in.

I have recently contacted the company to follow up on the current status of the order. I was advised that the item will be processed around June 7. So now, we're past June 7 and I contacted them yet again. I was advised that the item is not available due to the demand. Yes I'm sure that people are dying to buy the same in Dash GPS. I was quite patient with them. The main reason that I purchased this device is for the road trip I'll be on very soon. So I guess if I'm on the road, I'll have no radio/audio player installed.

I have contacted my VISA Company, the one I used to pay for item, and filed complaint to dispute this sale. I was advised that it takes 4 weeks to get the issue resolved. At this point I do not recommend LightInTheBox to other online buyers. I would have defiantly paid the extra $200 and purchased in Dash GPS from Best Buy or Future Shop in my local area. I will defiantly not recommend it to my father and sister who wanted to get in Dash GPS for their car as well.

If LightInTheBox owns up to their promise and Consumer Affairs take serious action, I will post updates to this post and let everyone know how they handled the case. If by any chance that someone from LightInTheBox reads this, I have opened 4 tickets regarding this matter. I'm not sure what difference it would make if someone from LightInTheBox replies to my posting, asking to resolve this matter.

But If you do get a chance to read this, my order number is **. Maybe you can post a reply on how you will resolve this matter. So yes, they have the worst business practice I have dealt with online so far. As I have mentioned above, I had to get the wiring specifically done for the Dash GPS. Now that I do not have it, I will have to get the wiring re-done for either the OEM radio or another one.

At this point I do prefer to get the same device I purchased, but working, so that I don't have to rewire my car. The wiring cost was over a $100.

I ordered a waterproof MP3 player. I received it in about 3 weeks. It does not function. Paypal opened a complaint the same day I received the player. Paypal subsequently closed the complaint. LightInTheBox failed to make contact over a time of 3 weeks. All that I wanted was a replacement that functions. I lost my money. Do not shop with these people. Also, Paypal is useless!

We ordered MP3 players for Christmas, expecting from the website they would be here in 2-3 weeks. When we talked through a live chat with customer service, they said it would take 3 weeks just to process, and then it would be sent. We cancelled our order, just to find out that they still haven't refunded our money and they are even taking more money out of our account. I went to the website to try to contact them again, and I am unable to use the live chat. I am very upset, we spent $32.02, and not only do they have that, they also remain to keep taking money out.

order by 60%.

I am contacting you due to my frustration of attempting
to convey the issue to this business.I have sent numerous
emails to both lightinthebox and PayPal. The business replies
the same way each time, Please check your PayPal account
you were credited for the 3 items. In repeated emails I
explained that the issue was not the refunding of the items

amount(s)but a partitial refund for the S&H of the items.

In addition I am very disappointed in PayPal's response to this situation
after explaining the situation.Said they understood my aggravation
They advised me to contact the Seller told them I had and wanted to open a Claim.
within 24 hours they sent me a email stating the Claim was closed due

to the seller stating they had refunded the cost of the 3 items.