Lids.com

On the LIDS website, the company offers the opportunity to design custom hats. I selected the letters I wanted, and then in the description box, I indicated that I wanted the letters to be layered, one over the other. I provided a specific reference to help clarify my specific design. Today, the hats arrived in the mail. No attempt was made to follow my directions and the company did not contact me to indicate that they were unable to fulfill the request. I have been on hold for 25 minutes and was told by a second person that a refund was not possible. I was also told that the company has the right to disregard specific customer requests without contacting the customer. Do not order custom hats from LIDS!

I ordered a hat from Lids.com and got a different hat size than I wanted. I am trying to call them to return the hat, but the phone number they gave me was a wrong number.

At 10:15 am today, there was a sign in the door, "Back at 10:30". A few moments later, a sales clerk opened the door and said, "I was going to go to the bank, but come on in." She seemed annoyed. I was looking at Michigan hats and the ones in stock had an "M" that was larger than I wanted. I asked if I could put the Michigan M on a navy blue hat with other designs. Her answer was, "No, I can't put a yellow M of any kind on a hat, that's a trademark." I then picked a Michigan hat that had an M on it and began to look for designs in the design book to add to the hat.

I spent 15 minutes and found several items I wanted sewn to the hat. I began to tell her what 6 designs I wanted added to the hat. "I can put no designs anywhere on the front of the hat, I can only add them to the sides," she said. I advised her that I was not adding to or changing the M, I was putting the items a minimum of 1/4 inch from the M. "No, I can't put anything, anywhere on the two front panels of the hat," she said. I again stated, "It's not going to touch or add anything to the trademarked M". She replied, "I can't do that." I said, "Okay, I guess you can't sell me a hat."

This sales person had no interest in selling anything in the store. She made no effort to assist me in getting the hat I needed for a friend. Most importantly, she never attempted to show me what could work. She actually enjoyed simply stating "no, I can't do that" over and over again. I have purchased 7 hats from Lids. All were personalized and expensive. I'm done with Lids.

I ordered $300 worth of Super Bowl product on Tuesday, February 2nd, with expedited shipping to ensure it arrived before Sunday. I received confirmation and everything; then, on Friday, I receive nothing and come to find out that nothing ever shipped! Customer service couldn't have cared less. I asked them to ship it FedEx Saturday overnight. They couldn't (wouldn't) do it. I offered to give them my FedEx account number to use and ship it. They wouldn't do it. I asked to have a friend come to their location so he could pick it up and ship it to me himself. Wouldn't do it.

There was nothing they were willing to do, yet they kept ensuring me it'd arrive early next week. What good is that if it arrives after Super Bowl? This was for a Super Bowl party. I'm having 30 people over and now my plans are ruined! Finally, after dealing with customer service for god knows how long, the lady came back and said they're going to expedite it to arrive on Saturday. Did anything ever arrive? No. Did they ever even ship it? No. They are liars and will do anything to get you off the phone so someone else can deal with you later. Worst customer service ever.

I ordered 10 embroidered baseball caps, approved the artwork on January 4th 2012. I paid $250 for them and was assured that they would be ready by January 30th. January 19th, the baseball caps status was still "Production", ditto January 25th. I was informed by customer service that they were "Closed for Inventory" but since I had paid for express shipping, I would still receive my order in time.

On January 27th, I got email that the shipment was ready for UPS. Saturday night, UPS had not picked up or by Monday night. LIDS customer service assured me the parcel was at UPS and would ship immediately 2-days by air. Shipment actually went through UPS Arrival Scan on Wednesday Feb 1 after 4pm. It will arrive on Friday, Feb 3 end of day, well over a week after our fund raising event. This is a total financial loss for our club. Please get the word out about how unreliable this company is so that other consumers are not harmed by them.

October 3, 2009 I started to check on my order. On the 3rd they advised my item will be shipped on the 5th. On the 5th I checked and they advised my item has been shipped. October 7, 2009 I called Lids to inquire about tracking # at that time lids Rep advised that they are having difficulties at warehouse and I will have managment call you.

Nobody from management called Oct 7, 2009. October 8, 2009 I call 3 times and got 3 different answers and finally they advise they will ship my item and will received by Oct 13, 2009. Today on the 13th I received a package from lids with (1) hats blk blk Houston Astros 7.5. on the 8th I advised the lids rep this was a gift for someone.is this how lids operate? I think lids should be ashamed of its operating procedure and should look into there warehouse procedure? How are you going to send me a 1 hats and when ordered 3????how are you going to send me a receipt for 3 hats and send me 1???????????very confusing

called 22 times since october 1, 2009 ..and never receive answer or always receive incorrect answer somebody will call is the answer most of the times but noone calls