Complain about a product or service

Justmyshopping.com

Charles of West Chester PA (12/12/08)
Ordered a 3 piece bar unit in March, 2008. never received until June. When shipped it was damaged. Not happy with product nor support from customer service group. In fact they were down right no help at all. Told them I no longer wanted the product nor wanted to deal with their company. Said if I did not take delivery of a second unit I was responsibile for reshipping. When back on forth on this when I finally agreed to pay a portion. To this date 12/12/08 I have received nothing back from them. Repeatedly sent emails and letters to them as well as a compliant to the New York BBB. They are also on their list.

They are using he BBB logo without their permission. It is stated on their website. Not sure how they get away with that. It seems like these people do not care about customer relations at all.

Its been 9 months since I placed the initial order. I have nothing to show for it and I'm out $1500.00. Although their T&C's state that the consumer is responsible for reshipping and restocking fee's I feel this is a situation where the goods were damaged, the customer service department have no customer service skills whatsoever and I did not want to deal with them any longer. I gave them the ok for the restocking fee just to get some money returned. I still don't have anything. We work very hard for our money and in these economic times every dollar is important to us. This is down right unacceptable.

Uliana of Belmont CA (11/24/08)
Customer unhappy with JUSTmyshopping! I purchased a dual Sonoma Brown reclining leather sofa in June, 2008, that took three months for the company to deliver to me. The sofa has two visible factory defects for which I sent letters and pictures on [numerous] dates. The company refused to do anything about it.

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