Just Flowers

On Wednesday, May 16, 2012, I ordered flowers for Friday, May 18, 2012 at 10AM. The flowers did not come until 1PM. I called Just Flowers asking for a refund but they don't want to talk to you. You will be put on hold. I have called them many times to get a refund to no avail. This is very hurtful in front of the family. This business should be investigated and closed down. I cannot believe this happened, but it did.

I ordered flowers for my mom for Mother's Day (Sunday, May 13, 2012) for $65. They weren't delivered. Today is Wednesday, May 16. I spent in excess of 90 minutes on the phone with JustFlowers.com, only to be told that the flowers were delivered, that no one was home and they were left on her porch. She was home all day Sunday. She has a locked gate. No one gets to her front porch unless the gate is unlocked and they are allowed entry. So at this point in my day, I've spent 90 minutes trying to get a refund only to be told that they will investigate and determine if I am owed a refund. The girl even said, "Well, I will call your mother to see if this is true." Are you kidding me?

I will never ever again order from this company. Of course, it's my bad luck to have picked a company whose membership in Teleflora was revoked in 2005. If I'd done a little more research, I would've never ordered from them in the first place. I'm reporting this as fraud to my credit card company.

No delivery, no return calls - Daughter ordered flowers for step mom for Sunday delivery. No delivery and it's Tuesday, customer service sorry. Only way to get a live person on the phone is to call like you are placing an order. The nice thing about free enterprise system is folks like this go out of business pretty quick. If you paid by credit card or debit card that is backed up by a credit card company, then call your bank and tell them what happened. My daughter got her money back in about 10 minutes and an investigation into the company will probably take place.

My stepdaughter ordered me flowers for Mother's Day. She ordered them on Thursday (5/10/2012). She was with the understanding that they would be delivered on Sunday. I was kept home all day by her father awaiting the arrival of the flowers. They never came. She contacted Just Flowers the very next morning. They instructed her that they would be delivered tomorrow. It is now Tuesday and still no flowers. So, I called Just Flowers; they told me that the flowers are scheduled for today (Tuesday). The operator could barely speak English and I asked to speak to a supervisor. She would not put one on the line and made some excuse about the delivery schedule. I expect that for the $90 spent to get some kind of service. This company is total crap!

I called around many florists early Saturday morning and no one could deliver by Mothers Day. I called Just Flowers and asked them if they can deliver flowers by Sunday, Mothers Day and they said they could. I said I don't want to place the order if you cannot get it there by then. They guaranteed over the phone that they will try to deliver that day (Saturday), no later than Sunday night at 9pm. I called Saturday evening and was told they called the florist in her area and it's on its way. She never got them. I called all Sunday and they told me that it was on its way and will be there no later than 9 pm. I repeated over again that I want the order canceled if it is not there by Sunday night. I was fed lies after lies.

They called after I threatened them with a BBB complaint. They wanted to give me a $5 then a $10 credit. I said no, I want a full refund. You broke your guarantee on the delivery time. Then they wanted to keep my $73 for future orders (Are you serious? With that service?). I am now turning it over to my card company to take care of it, since they pulled the money off immediately and now tell me that it can take up to 10 days after they contact the vendor for the credit. Bad business dealings, representatives lie to get your order, lack of communication with customer and their vendors. They did not want to let go of my money.

I ordered flowers for Mother's Day. I knew mom was out for Mother's Day so I wanted them delivered Saturday. Saturday rolls around, no flowers. Sunday, no flowers. Monday, still no flowers. I tried calling customer service numerous times. You get put in a queue (assuring someone will be with you shortly) for 20 minutes to receive a recording to try back later. Calling later results in the same. Emailed, but no response. Finally, I called Visa for resolution. I called mom to apologize. I owe her big time.

The phone sales guy was totally incompetent. He said the flowers for my GF would be $60. I was charged over $100. Then they called and said they can't provide the flowers I ordered and asked if they could substitute. I said no, just give me a refund. They said okay, I will see it in 1-4 business days. It's been over 6 business days and there's no refund. They sure took the money from my account right away. Avoid this seller like the plague!

I ordered the premium bouquet of Over the Blue Horizon for my fiance's funeral. Under Premium, it states, "We'll add lots more! The premium makes quite a statement." What I received was a $25 arrangement for a total of over $100! I have now written the company twice and received no reply. This was a very sad, rough day for me, which was only made worse by such a puny display of flowers. They were so small and they were placed on a table in the funeral home nowhere near his casket. I will never order from them! This is the first time in all the years of me ordering flowers that I have ever been this taken advantage of all made worse by my great loss. I could kick myself for not taking a picture but I was too upset at losing my fiance to think about it.

I ordered flowers to be sent to my daughter for her birthday. They were originally ordered for Saturday delivery but when I found out my daughter would not be home, I changed the delivery to Sunday. This was done on the day I placed my order. On Saturday, my daughter, who did not know she was getting flowers, received a phone call from the florist demanding she pick them up. Since she was out of state, the florist very rudely said she would call her on Sunday morning. The call came after noon and the florist delivered but yelled at my daughter about making her work on a Sunday. When my daughter described the flowers to me, I asked her to send me a photo. The flowers were totally different.

I called Just Flowers who called me back after they spoke to the florist. They stated that the substitution of some flowers can happen. Some flowers! There wasn't one rose in the arrangement but many in the one I ordered. What florist doesn't have roses? They offered a $5 credit on my next order. Seriously, as if I would order through them again! A manager then got on the phone and stated that the florist had to substitute flowers because it was Sunday and then began to berate me because I didn't tell them my daughter was allergic to lilies when I ordered. Why would I have to? There were no lilies in my order. They refused to give me a full refund and refunded me $15. I would never order from them again. They are a horrible company! And most importantly, flowers delivered yesterday are already turning brown.

First off, I looked for a local phone number of a company that stated they could deliver on a military installation. So when I called and explained about needing delivery on the base by 2:30, they said they could deliver on the base. I ordered on the 4th of April 2012 for delivery on the 5th of April 2012. Now with the tradition of flowers you want them delivered in front of all their co-workers & friends for the effect of how special they are and surprised they are. Well that never happened, so I was calling them, left on hold forever as they checked the florist. First they said, "Oh sir, this is a base. He can't get on the base."

I explained that they knew that upfront, not an excuse, so I wanted to cancel and look another day for a good florist. They said they couldn't do that and if I could give them another delivery location. I stated no and again requested to cancel it. They said they would find a different florist that could deliver on base the next day and begged forgiveness after long deliberation and a little stupidity I agreed. Well the next day, 2:30 came and went, and I was trying to cancel. Long story short, she ended up getting a call at 2:30 and had to pick them up on the side of the road from the florist.

What a disappointment - no surprise, no co-workers, all the special was lost, and lies all the way from Just Flowers. I called about 10 times complaining and also emailing them. A dollar off for next time is all they offered after requesting a refund. Really, I will never use that coupon and how to ruin what should have been a special moment.

I have a travel business called Gift of Time Travel. I get daily phone calls and text messages from Just Flowers that are not solicited by me or my company. I have asked Just Flowers repeatedly to stop calling my travel business. They refuse to stop calling. I get calls from 8 a.m. to 12 midnight every day of the week. I have spoken with several representatives and have emailed the company. Just Flowers has stated in writing that they will stop calling my business. However, I still get calls and texts from them continuously. This is harassment. I will never do business with Just Flowers and want to learn how I can get them to stop calling me.

I was notified on Saturday afternoon of a death. Just Flowers customer service assured me that my flowers would arrive for the 2PM visitation on Sunday. I later received a message saying my flowers would arrive for the funeral Monday morning at 10AM. I received a call at 11:35 apologizing for not delivering my flowers, but they would give me $10.00 off and deliver it to the house. It was a funeral arrangement, not appropriate for a home. I demanded my money back.

I sent happy birthday flowers to flower and the florist who actually delivered the flowers and agreed that I should be receiving a full refund because the flowers were unacceptable flowers. However, because the order was made with Just Flowers, they had to provide the refund and the most they offered me was $10. This is a rip off company and should be reprimanded in the meantime. Don't buy from them. They are rip off artists.

JustFlowers.com which is located in Westwood, California, is a scam, and they provide poor quality products and bad service. They have an online flower delivery that guarantees same day delivery. This company is a scam, and is fraudulent. I ordered a flower arrangement for my elderly mother who was in recovery from cancer. I ordered it before Valentine's Day on 2-13-12, at 12PM.

The order was supposed to be delivered that day, as well as give me a discount. The discount was not applied. The order did not come on the 13th, or on Valentine's Day! It came 3 days later, and the flowers looked like they were out of the garbage. They were nowhere near the arrangement I picked. My mother took a photo and said, "I hope you did not spend too much money on this dear". The order cost me about $60. I tried to call on the 2nd day, but I was hung up on. I could not get a hold of anyone for days. I sent emails to file a complaint. Finally, I talked to someone who said there was nothing they can do. It was the florist's fault, but would not give me their name.

I filed a complaint with the BBB, as well as reported them to YELP and sites online that rates companies. Then they said they would offer me a $5 credit, then $7.50, then $10. Now it is up to $15. I told them it was **, and to just refund my money, as I do not want a credit or another flower arrangement sent from them. They refused to refund my money. I have looked them up on BBB, and they now have 744 complaints in the past few months, yet they still do not think they are doing anything wrong. It is now March 12th, and they are still trying to get me to accept a $15 credit, and be done with it.

Do not do business with Just Flowers.com and all of their affiliates. They have other websites that point to them. They are rip off artists, and will not pay you back!

I placed my order several weeks early for delivery on 03/21. I got an email on 03/1 telling me my order was set up for delivery (three weeks early). I called, emailed and chatted (all terrible). I received an email and phone call that date was corrected. The gift was delivered two weeks early. The most incompetent company I've ever dealt with in a long time. Terrible systems, do not use.

I ordered flowers on the 13th. They said they would be delivered on the 14th. No delivery, so I told my wife to cancel the order. She did cancel them online. Later that day she heard the dogs barking and went to the door and saw the flowers. She stopped the delivery person and told her about the canceled order and was told that they received the order that morning and she wouldn't be charged for them. Of course, they called the next day telling her that they had been delivered so she couldn't cancel them. We have been going back and fourth with local and Just Flowers people. I will never buy flowers from either of them again! My daughter is getting married this spring. Too bad local florists get caught up with these so-called professional companies. Maybe they are just trying to get rid of the locals! Think about it!

I ordered 30 large purple tulips for my dear friend who had open heart surgery. The flowers that came were not what I ordered. They sent her inferior white yellow and pink tulips that were not even fresh. This was so important to me after all she had been through. I upgraded the bouquet to the most expensive that I could. I am so very disappointed. Beware of this company. I wish I had seen all the complaints about justflowers.com before I ordered. Also, the woman I spoke to on the phone actually put me on hold to see if she could get the purple tulips and she said yes and that is the only reason I ordered from them. I wish I could let everyone know. As people, we send flowers for a reason and in these tough economic times, we should get what we pay for. They are a ripoff. Over $100.00 down the drain. They bite.

My husband was out of the country for Valentines day, and ordered flowers online before he left. He searched for Stranges Florist, and clicked on the first item that came up. He did not read the fine print that was in the website of Just Flowers. Valentines came, and received no flowers. I did receive a call at 8:45PM, that my order had been delayed, and would be delivered the next morning. My husband also got an email he forwarded to me. When I checked the website, I also found this site with the many complaints. I expected if I got my flowers at all, they would not be what my husband had ordered. On the 15th at 4PM, I did receive the flowers, and they were beautiful. I checked with Stranges florist, which they were delivered from, and found out they had not received the order until the 15th. I do appreciate that Stranges did their part. Please be sure to read the website address, before assuming you are going directly to the correct site. There are a lot of scams on the web, and I don't think anyone is monitoring them.

My husband wanted to send flowers to our 5-year-old daughter on Valentine's day. Our daughter loves Valentine's day, and we thought she would be very excited to receive flowers at her day care center and just feel special. I placed my order around 9 A.M. on February 14, and Just Flowers guaranteed delivery by 1 P.M. I paid for the express delivery. I went to pick up my daughter from her day care center at 5 P.M., and the flowers were not delivered. I tried to call Just Flowers and requested a refund for the service they charged me for but did not provide. I was on hold for a long time, and then a "recorded voice" told me that they were too busy and to try to call again later. And then I got disconnected.

I tried several more times, and I was not able to get in touch with a customer service representative. The only other option was to send them an -email, which I did, requesting credit back to my account. On February 15 at 6 P.M., I got a call from a flower delivery guy, who is trying to deliver the flowers that were supposed to be delivered on Valentine's day. I told him that it was too late and that I did not want the flowers any longer. He said that that was fine, since they failed to deliver them on time.

On February 16, when I went to get my daughter from her day care center, the flowers were there. They completely ignored my instructions to not deliver the flowers. And I could not refuse them, since I was not there. So I called them on February 17 and explained the whole situation. I told them the whole point of purchasing the flowers was because of Valentine's day; I did not want them delivered on February 16.

The lady on the phone was so rude. She was telling me that because I live in a big city, it was impossible to find a florist to deliver the same day and that I should have paid attention to their policy, which clearly says that if they can't deliver on your desired date, they will attempt the following day. I simply told her that in that case, they should not guarantee their service. She would not even listen to me; she was very argumentative (and I was too at this point). She would not let me finish a sentence. I ended up our conversation by telling her that I would file a complaint against their business. I don't think I will ever get my money back, but I hope enough people complain about JustFlowers.com and the business is shut down.

I ordered flowers for my wife for Valentine's Day. They guaranteed delivery on Feb 14. I have been charged twice. It is 2 days after Valentine's Day. I have spent hours on the phone trying to speak to a human and have had no luck. I am out $275 and cannot get a response from anyone.

I paid more because most reputable services said they were overloaded for Valentines day. Of course, the flowers did not arrive. I called customer service (at two different numbers) six times and each time was disconnected due to call volume. I also replied to their email (per their instructions) and attempted to cancel. I have multiple emails cancelling this transaction. I have now opened a dispute with the CC company over this transaction. Do not use this firm!

I ordered the flowers on Valentine's Day morning with the promise of delivery that day. Not only were they not delivered that day, but they're not delivered today as well. I cannot get in touch with anyone through their numbers, and I am getting no response back from their website.

I have never dealt with outright deceit like this before in my life. But it looks like this is what kind of company I stumbled into here. What a terrible mistake I made, and I'm going to have to eat $116 in failed flowers.

My husband ordered flowers for me at an outrageous price, in my opinion and they guaranteed Valentine's day delivery. They never arrived. Here it is, Wednesday, and still no flowers. We had tried contacting them to say, "Never mind, cancel our order," and ironically, every time they say they are pulling up the account, the phone would disconnect. Now, when you call, it says they have a high call volume and to call back later. We emailed, stating that we wanted to cancel the order and receive a refund since they did not deliver as promised. No reply. I have a feeling we will have to go to our bank and dispute the charge as services not rendered and wait for our money 45-90 days from now. I have never seen such a sham of a business!

I ordered a Valentine's bouquet for my mother, who lives in Los Angeles. As Just Flowers is based in LA, I did not think it extraordinary for anyone to deliver flowers in the same city with more than 24 hours notice. In any case, the Just Flowers website made it very clear that delivery would occur on Valentine's Day. Well, Valentine's Day has come and gone and my mother did not receive her flowers. Surprise, surprise. What did come as a surprise, however, was that on 2/15/2012, a day after Valentine's Day, a vendor in Great Britain attempted to charge over $300 to my credit card.

Given that I had not used this card at any other new retailer besides Just Flowers, this cannot be a coincidence. Fortunately, my credit card's fraud unit caught the charge and contacted me immediately. You can bet I will be initiating a dispute/chargeback against Just Flowers, as well as filing a criminal report for fraud and theft through my local police department and the CA State Attorney General's Office. I really would encourage everyone else who has been swindled by this outfit to do the same. How a company with such a miserable history of outright deceit can be permitted to operate is beyond me.

On Feb 13 at 1pm, my secretary ordered flowers for JustFlowers.com, 2 dozen roses to be delivered on Valentine's Day (following day). They never arrived. I called them on the numbers they list on their website. There was never an answer and my credit card was charged $130.00. This company is a rip off and do not deliver what they promise, literally.

I ordered flowers for Valentine's Day and paid $154 but they did not deliver the flowers to my girlfriend. They are refusing to refund my money. If they can't handle the business, they should not have taken my money.

The flowers wasn't delivered at the proposed place nor date, so where are they and I paid for them to be delivered on a certain day and that didn't happened. This is the address were they were to be delivered: **. To Ms. Diane **. Please respond asap because I would like to know who sign for them.

I spent $111.46 on the Sun-Kissed Bouquet. It gave me the choice of $69.99, Deluxe $79.99 or the Premium $89.99. I chose the Premium thinking "wow, this arrangement will look wonderful". I could have went to the grocery store and got flowers that look 150% better and saved 80 bucks. There were only 5 roses in the arrangement, on the website it had on the least expensive, 8 roses. It looked like a 5-year old put the arrangement together. The vase is too big for the arrangement and the roses had brown spots and missing petals. What a waste of money and time on this company. Do not bother, I have had better luck with Pro Flowers.

I called to place an order. I got someone who spoke broken English and had many problems just getting the order placed. In my initial comments, I stated implicitly the order must be received by noon the following day as it was to be delivered to my wife in class at college. I reiterated this statement four times throughout the conversation. Long story short, it's noon and no flowers. I am pissed.

Placed an order for $48.00. They added on $23.00 for shipping and handling fees, which is about 48% of the total. Then the order is NOT received!!!! When I call them, I'm told it was delivered by FedEx and there is nothing they can do.

I will now spend the next week contacting the Better Business Bureau, Google, and every complaint site I can find about Just Flowers, a totally disreputable company!

Okay, so we ordered flowers on a Thursday for a baby shower on Sunday. We confirmed paying extra shipping to ensure that the flowers can be delivered on Saturday, one day before. Of course, they did not show up on Saturday, but showed up on Monday, after the function. It was made very clear, by us, that we needed them on Saturday, and they assured us they set up shipping correctly and they would be there.

When we called, the first time was on Saturday, to see where they were, they told us they could not be delivered until Monday, we told them we wanted to cancel, but said we could not. We called them on Monday and asked for a refund, Lol, I was first lied to by one of there reps, saying that they could not refund me because UPS messed up, not them. I called UPS and found out they sent it out on Friday, but Justflowers did not pay for a Saturday delivery, so of course, they did not come. Again, we paid and ensured for them to come on Saturday. Then I talked to a so called supervisor and she said, the vendor messed this up, and was a east coast vendor, but again, they lied as we found out they were shipped from the west coast. Lie after lie after lie. Anyways, I will keep calling every ten minutes until I can speak to someone who actually understands they messed up. This time, they messed with the wrong person, as I will not let go until I am 100% refunded, even though it is only a little over $100.00, it is for the point more now than the money. I can see by the entries here that they are nothing more then a scam company IMO, and I will ensure that I post this all over the internet, Better Business, etc. and yes, call every 10 minutes until I talk with someone with half of a brain.

I wish I had seen this site before ordering. I ordered flowers for my aunt's funeral. What was delivered was embarrassing. My order totaled over $85. What was delivered was maybe worth $19.99. I could have done better at the local grocery store. I called them in tears, thinking that it was the local florist that had short changed me. They refused to give me the name of the local florist.

They then sent me an email, stating the order had been "filled to value". I replied and sent them a picture of what was delivered, and the picture of what I was under the impression, I had ordered. They stopped responding to my email. I paid with Visa, and they are working with me to reverse the charge. What a dishonest company. I vow to write reviews on as many sites as possible, and let all my friends, family, coworkers, and anyone who will listen that Just Flowers is the biggest fraud out there. I will get my money's worth in reviews. That is for sure!

On Saturday, Jan. 21st, I placed an order from Just Flowers as my 8-year old Granddaughter was very ill. I paid an extra fee for delivery within 4 hours of my order. I received a confirmation from the company telling me that the flowers would be delivered that day. The 4-hour time frame came and went and no flowers. When I called to inquire, I spoke to someone who had very broken English so I had a difficult time understanding him. What I think he said was that the person who was delivering that day had a family emergency, so the last few orders were not delivered. He assured me that the flowers would be delivered on Sunday and that my order would be the first delivery made at 9:00.

By noon, the flowers were still not delivered. I called and spoke to a manager who told me that they couldn't find anyone to deliver on Sunday. Keep in mind that I was the one who was calling them. Not one time did I get a follow-up call or an email letting me know about the problems happening. I was going to cancel my order and the woman talked me into waiting until Monday and the flowers would be delivered that day with an apology letter from the company. It is now noon on Monday and my granddaughter has not received her flowers. I am furious with this company and will never use it again. Judging by all of the complaints made against this business, I can't believe that it is still a viable company! I still have no flowers. I feel just terrible that my little granddaughter hasn't received them yet.

The order came to almost $80 after it was all said and done.

When the flowers arrived on the wake, they were unrecognizable. In place of the beautiful white roses were cheap-looking carnations. Their were no blossoming blue flowers, only a few scarcely placed dried purple things. A large Hydrania flower was placed in the center. It is lifeless and droopy and turning brown not even 12 hours after the flowers were delivered (they were kept inside, so should not be dead already). The vase is a solid blue color, not the clear/transparent blue vase stated. I am very disappointed with the flowers that were delivered. If you are not going to get what is even close to what is in the picture, it should say so.

I would have never paid $80 for carnations and and a droopy, dying Hydrania. I called and emailed to complain, and they of all things offered to send more flowers! Uh, hello the funeral was yesterday! Whom would they be sending the flowers to? I asked for a refund and they said that they don't offer refunds! Biggest joke I have ever heard. They are scam artist at their best!

I work for a real florist. I'll explain to all of you complaining about how it works with Just Flowers. They take your order and send it to a real local florist. Just Flowers has never ever delivered one arrangement to anyone. Everyone of their orders is sent to some florist that's local to the delivery address, even if it's near their own physical location. There is absolutely zero of a business connection between them and the florist they use.

So you call them, then they sell you something. They charge you some delivery and some handling charge then they pass the order along to a florist. Just Flowers is not a florist. They have no flowers. They can't even possibly know what the local florist has in stock or can get. So they'll just sell you anything and deal with it later. So if you order a $50 arrangement, they charge you $10 or whatever they want, then probably some other nonsense fee. By the rules of the wire network, Just Flowers gets to keep a percentage of that (say 20%), the receiving florist gets 70% and the wire network gets some too. So now they send us your $50 order but we get much less.

In fact, the order comes to use as a $50 order but we do not get that much of the money. We get way less than $50 to fill your order to fill your $50 order! Then they try and not give us the delivery fee we demand. So if we ask for $9 dollars delivery they try and give us $7! They probably sell you a $50 order and then try and tell us they sold you a $30 order so that they get to keep even more.

We tell Just Flowers to eat it 98% of the time when they call here, we won't deal with these people either. In fact, I find it hilarious that most of the people complaining here say they're buying $60+ arrangement, some even saying $75+. Because whenever they call us, it's always for like $30 or $35, sometimes even less! We tell them to hike up a mountain. No wonder the flowers you get are sucking. They charge you $75 and try to give us $30! Stop ordering from these florist. In the age of the internet, it is so easy to find a real local florist.

This is my email to them: "Hello, please forward to management. I am sending you this picture of this order I placed on Friday, order 5614249, for a Christmas gift to my mother, Helen ***. I spent almost $80 on this and please see below what I ordered and what she received. This is unacceptable. Can you honestly tell me any different?"

I could have gone to the grocery store and threw some flowers in a vase and it would had looked better than that. These flowers don't even come remotely close to what I ordered as you can see for yourself. And then when I called Just Flowers about it Friday, they said they apologized and would re-deliver on Saturday. She never received a re-delivery on Saturday! I do not want a re-delivery now. I do want a refund on this! As you can see for yourselves, this is awful and very embarrassing for your company as well as it was for me sending something like this to my mother on Christmas! Please refund my money back to me. I do not want any discounts or such thing. Please let me know when I can expect to be refunded! I wish the pictures would show up on here so you all could see.

I had been searching online for flowers to send my son who lives in the high sierras. I came across Just Flowers and started to fill out the information when I noticed pile on services/delivery, etc. I canceled out and moved on to the next website. I received a phone call from them stating they saw me online and wanted to give me a big discount, I listened. The total was $49.99. I repeated the total and the gal said yes. I noticed the next day while checking my checking account that they actually charged me $53.99! Later, as I was eating dinner, the phone rang and it was Just Flowers stating, "oh, the florist we use has gone out of business therefore, we can't send your flowers on time!".

The thing is, I started checking online at "all the complaints" this shady company has and I couldn't believe they actually used the same lingo. The florist is out of business routine. I told her to cancel my order and I better not see a charge on my banking account. Is anyone checking out this company? They need to be put out of business! I will never go to that website again to order flowers and I would strongly suggest others to look up these companies before ordering from any of them. Don't buy from Just Flowers, they are a pure scam company! Better Business Bureau, are you checking this out? I hope so.

"Warning! This place is nothing but a scam! On their website, many of their plants and flowers are listed as "Same Day Delivery Available," but don't believe it! You have to type in the zip code to for the delivery location and then they verify that it can be delivered the same day. On Saturday, I ordered a plant with balloon to be delivered Sunday. My order was processed and accepted and verified delivery for Sunday so I was extremely happy right up to this point. But then on Sunday, they phoned me and told me that their florist can't deliver on Sundays. They were apologetic and I was polite and forgiving and allowed them to go ahead and make a delivery on the following day, Monday.

I waited all day Monday for delivery confirmation but never received it. So I began calling JustFlowers.com on Tuesday morning and got nothing but lies and blowing smoke up my *** and rudeness and was even hung up on two times. My first inquiry was at 9:45am on Tuesday. The clerk put me on hold, supposedly to phone their florist in Palmdale, CA to check on the order status. She came back on the phone and said that nobody answered the phone at the florist shop and told me that they don't open until 10am. She said that she'd call them back at 10am and would shoot me an email to let me know the status. I said "OK" to that so I kept and eye on the email but never received an email from them.

So I called them back again, only to get to get some more smoke blown up my *** and much rudeness from the phone rep. So I kept checking my email the rest of the day and never got any confirmation of delivery. Mind you, their website promised me delivery for Sunday when I placed the order and this is already Monday. So I called them back at about 4:40 pm, to get some more smoke blowing, rudeness, as well as the customer service rep hanging up on me. He did the same thing that the girl did to me earlier in the morning, he said he had to call the florist in Palmdale, then put me on hold. He came back on and (like the rep did earlier that morning) told me that the florist didn't answer their phone.

I said to him, "There are 72 Florists listed in the Yellow Pages for Palmdale, and you mean to tell me that you are dealing with the one that doesn't answer their phone all day long on a week day?" He then hung up on me. I called back and got another rude Filipino (every one of the customer service reps are Filipino's that are hard to understand & very rude) and when this one answered he pretended that he couldn't hear me. He started saying, "Hello? Hello? Hello! Hello!" I answered him each time he said hello but he just pretended not to hear me, then hung up on me. I called back and asked for a supervisor and explained my whole dilemma and received the same old lies. This was supposed to be a birthday present and was to be delivered three days ago and they ruined it for me.

And at this point, I doubt that my order will be delivered or that I'll even get a refund if it's not. And their website is the biggest joke I've ever seen. The website works great for placing the order but when you go back to try to check your order status, they don't even have a log-in link on their home page! You have to click on one of the tabs in small print at the bottom of the page that says "Privacy Statement" or "Our Guarantee" or "International Orders" and etc. and then it will take you to a place that has a tab that says "Sign-in."

After you sign in and go to "History and Acct," it shows a heading that says, "Your Recent Orders" and under that heading it is totally blank! These people are rude and uncaring and it's very obvious that they are a scam. Now, I have to take the time and report them on all of the review sites, plus report them to the BBB and to Google. They were the first ones listed on Google when I did my search so I feel it's important for Google to know that they are featuring scam artists. I just wish that I'd done a review search before ordering but I thought they were a reputable company, especially since they were featured on Google. By the way, another review site (http://***.com/ ) has 122 comments/ratings for JustFlowers.com and they are all just 1 star our of 5. Not even 1 good review out of 122!

Stay away: Just Flowers rip offs! Everything about them is bad. They sell you on things and it's so false. Bad. They did nothing at all and just put me on hold.

I ordered flowers to be delivered to my niece/Godchild on her 21st birthday. I ordered a dozen roses. They kept offering me upgrades - first for bigger buds on the roses which I assumed would be big or at least beautiful in the first place. I agreed. Then they offered an upgrade to be delivered by 1:00 PM, I agreed. They called me back and said that they needed to charge $15.00 more for delivering to that address in California - of course, I agreed. My $75.00 order must have been up to about $100.00 at this point.

I told my sister to watch for her daughter's flowers to be delivered by 1:00 PM. They altered their plans and waited. I received several calls from my sister in the meantime stirring up family problems because my gift that was supposed to brighten everyone's day had destroyed it by this time. It was 4:00 PM. I called them. They said they would credit me for the 1:00 PM upgrade. I said that's nice, but you have not yet delivered these expensive flowers yet. They said they would call my sister. I said, "Do not call my sister, I don't want her bothered. Call your delivery person, put me on hold and give me an E.T.A." They promised within the hour.

In the meantime, they called my sister, who stated that the woman was extremely rude and condescending to her. The flowers never came. My niece left on a plane and they wanted to deliver my gift the next day, after my niece was gone. At first, they said they could not cancel my order. I told them I already contacted American Express and they better cancel my order. I'm awaiting my bill at this time. Do not use Just Flowers!

Nice fresh flower arrangement ordered for relative's funeral in another state. Cost was $90.43. Found out from another relative that the flowers received were cheap plastic ones with plastic greenery. It looked like it was taken from a grave.

Wow, I wish I had looked for reviews before placing my order! This company is the worst I've dealt with by far. Ordered flowers for next day delivery which were never received (making me look like an **), sent two requests for tracking via their online tool. And was told I'd receive a response in an hour (never did), plus responded that recipient never received flowers to a survey I recorded via email. I'm contacting my credit card company this morning to reverse the charge as well as reporting them to the BBB and everywhere I else I can. Somebody needs to shut their site down - what a scam!

I ordered a deluxe plant basket which increased the price by $10.00 and then when I asked what the total was, she stated that it will be in the e-mail. She did not take down the correct e-mail address and I had to call and give the correct one to someone else and when it arrived it had the price of the arrangement and shipping/delivery charge of $18.98, handling charge of $3.49 then an additional charge of $4.99 for an express delivery which I did not agree to. I was told that the delivery charge was $9.99, so I was expecting a charge of $15.99 but instead I was charged $27.46. Do not use this company!

I placed an order for fire and ice roses that was on their website. In their small print, they state that the flowers maybe substituted on special occasions. But the flowers delivered were not even close to what I ordered.

I called Just Flowers and told them my problem on how I did not get what I paid for. She kept going around and around about how I got equal value and that none of the florists had the ones I wanted. I contacted the actual florist who delivered the flowers and asked them what happened. She told me that they told Just Flowers that they did not have the fire and ice roses and that they have other ones instead. So the other ones went out and Just Flowers never told me about it. I called Just Flowers and told her that that was false advertising. You can't show and sell something and not come through with it. If you don't have it, put something on the website. If you replace another flower, you owe it to the customer to notify them of the change.

It's the worst company ever. No one there speaks English!

I give my overall experience a 1 only because zero is not an available choice. Horrible experience! I wanted flowers to be delivered to my elderly, ill mother. I got Just Flowers out of the Yellow Pages, did not know anything about the company. Wish I had. I was told by the company's rep, named Mike, the cheapest arrangement was $50. I was concerned what spending $50 would include, so I specifically asked the rep how many flowers would be in the bouquet and was told the bouquet would have 10 to 20 flowers. His exact words: "10 to 20 flowers." He assured me that meant flowers, not greenery, ribbons or other stuff, but 10 to 20 flowers. I asked him what kind. He said mums and carnations.

After my mother got her flowers she told me the "bouquet" had not 10 flowers or 20 flowers but three flowers. I paid $50 for three lousy flowers. When I called customer service today 10/19/11 to complain, the background noise was so loud I could not hear or understand what the representative was saying. I asked for a manager. I was put on hold for several minutes, and then disconnected. I called back, same thing, I could not hear or understand the rep, this happens twice. I finally got a manager, named Ray, again who I could barely hear, he (or she, I could not tell what gender) gave me the run-around after I explained the problem. I asked for a refund, or at least a partial refund. I was told no. The company consists of liars, cheats and frauds.

I also was told by Mike when I placed my order the company had a "Special" that day, only if I ordered right then, I would get a $5 discount on my bill. When a copy of my bill was sent to me via email, the discount had magically disappeared. I spent $50 for 3 carnations, some greenery and a cheap vase. I would like to file a complaint w/the BBB but have no idea where there company exists. I am furious.

I ordered flowers from Just Flowers for a birthday that arrived very late! I was told that I should have read the small print (Disclaimer) stating that they had no control over the local florist as to the delivery dates and times."What the big print gave, the little print took away".

I ordered from Just Flowers.com online a cream colored floral arrangement with large, cream, white roses, a small amount of blue baby's breath, and pale pink ribbons on the basket. What was sent was a basket of gaudy bright yellow flowers. Every flower was yellow! It was nothing like the arrangement that I ordered! It was for my daughter-in-law's birthday and I was so hurt and embarrassed. I sent them the letter below:

"Please take note of what I ordered today. I can see changing out a few colors, but the entire order was yellow. Every flower was yellow! That is a far cry from the white and cream (mostly cream), and a small amount of blue/purple arrangement that I ordered. I am very unhappy. This is ridiculous and a very false advertisement. Please do something to correct this."

These people are crooks and liars. They had no intention of sending what I ordered. The first day I called them back, they assured me that they would replace the order. The next day, they were rude and ugly, and said that the only thing their policy says is that it will be there on time for birthday orders. That is not what their guarantee says!

Guarantee: "We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. If you are not completely satisfied, please contact us within 7 days of delivery by replying to this email or call 213.867.0630, 800.716.7559 and we will gladly exchange your item, so as to rectify the issue."

I am so angry that these people lied to me. This is fraud, pure and simple.

Just Flowers told me that my flowers were delivered but the floral company, that was to deliver the flowers, accidentally called me and said that the flowers were not delivered because they could not find the location.

I have missed being able to celebrate my uncle's 90th birthday.

I am giving them a rating of 1 because the experience was a nightmare! I ordered a deluxe arrangement of flowers to be delivered to my cousin due to the unexpected death of her husband, and impending funeral. I chose a bouquet that cost me $87. What was sent was not the same bouquet and then, they would only credit me $10! They claimed that they would go pick up the wrong bouquet and replace it.

But they had just told me that the florist providing the bouquet didn't have the flowers or vase to do the bouquet I ordered. I told them that I wanted a $30 bouquet and they basically told me that if I continued to pursue the matter, they wouldn't be giving me the $10! I couldn't believe my ears! I will never order flowers for anyone. I can't just go to the florist and see and touch the bouquet I ordered! I will pursue all avenues to let folks know that JustFlowers.com is not a place where they want to order anything from.

The truth is that Just Flowers will lie, lie, lie to get your order.

This is exactly what happened to my mom who is a senior citizen. They told her the flowers she ordered would be delivered by 6 p.m. on a Saturday for my sister's 60th birthday party which took place that very day. That never happened!

They then promised the delivery on Sunday, then on Monday. The flowers were never delivered. On Tuesday, her family got involved and asked for a full refund. They refused to speak with us. They told her that a refund will take up to four days. It took them only a few seconds to charge her account.

My mom is senior citizen on a fixed income and those flowers cost $81.73. Please people, do not use these rip-off artists.

I ordered balloons for my granddaughter's 2nd birthday to be delivered to her daycare for her little party. I was assured they would be delivered by noon. I paid extra rush fee for this. The order taker told me the expected time was normally within a four-hour period and when I told him if they could not be delivered by noon, I would not be placing the order. He told me there would be no problem.

Not delivered on time. My son had to leave with his daughter. Never got them. I have been harassed several times for the past three days by people calling me to tell me I was wrong and my son had left at 11:30. Really? Because I was talking to him when he was inside the daycare at 12:20 with no balloons anywhere!

They won't give me a refund. I will make sure no one I know ever uses their service ever! They should be in jail for these practices of ripping people off when they never intended to follow through with their delivery! This is just a tidbit of what has taken place. It would take two pages to tell the whole story!

I wish I had read all the reviews before I ordered! I only gave it a one star overall experience because it wouldn't let me give a 0!

Thank God the local florist was conscientious and sympathetic! Just Flowers is inept. I placed an order on 9/11 for flowers to be delivered for a birthday on 9/19. There was more than enough time for the order to be filled. However, the florist did not receive the order until the afternoon of 9/19 after deliveries were made. The owner is dropping the flowers off on her way home. When Just Flowers were contacted, they only had lies, excuses and justifications for their incompetence. No apologies! They are in the same time zone as the delivery!

They claim that they contacted seven florists in the area and they are all out of a common flower used in floral arrangements. Lies 1 and 2. The town only has three florists. Also, this is a very common flower that can be found even at Walmart on any given day. They also told me that they did not begin to contact florists until yesterday (Sunday). Shouldn't any reasonable person assume that florists were closed on Sunday? They had eight days to process this order. To begin on Sunday for a Monday order can only be described as incompetent and inept.

As a professional, I do not believe in excuses when the outcome is substandard. Do the job well. If you do not reach your goal, apologize and compensate in a manner that satisfies the customer and ensures continued business. I did not get this from either customer service or the manager. I had to specifically tell the manager that I would like an apology. Her response was, "I am sorry you are unhappy, but I don't see where we did anything wrong." I had to explain to the woman that it was not an apology. This is my first and last time using this third world operation. They are inept, unprofessional and do not seem to understand how to deliver competent customer service.

I ordered a bouquet of orchids for my mom's birthday. It cost me $57! They called and said that they didn't have the orchids in yet and said it will be replaced with carnations. Before I could answer, she hung up the phone. I called them right back and told her that if they were going to replace it with carnations, then they should at least give me a discount because carnations are cheap. She said she can only give me a $5.00 discount, so I told her to just cancel the order then because I refuse to pay $57 for 5 carnations!

Here was her we reply: "Ma'am, the florist spent too much effort in arranging your flowers so we can't cancel your order". The flowers weren't even pretty! I was so mad. I talked to her manager and he told me the same thing. I think that was unfair. I could've paid $2 and got like 15 carnations from the store. Instead, the lady replaced my orchids with 6 carnations and took $57 from my bank and refused to cancel my order because ''the florist spent too much effort on it''. Total **. Never use this place, you will regret it.

The website is very misleading and misrepresentative. The flowers that were pictured were not the same with the ones delivered. The website had pictures of flower arrangements and under which are the words "available today." Those were not available at all and not today. Substitutions were also made without notification. The date of available delivery that we typed in and that was accepted was not paid any attention to. Delivery date was not adhered upon. The website advertised same day delivery and availability under the picture of flowers.

The credit card money was cleared by the bank and still no flowers. The flowers got lost and we were not notified about it. I had to call to find it out. I spent a lot of time on the phone and still no flowers. The flowers were finally delivered but did not look anything like the picture on the website and it did not appear to be upgraded either, which we paid for.

The flowers weren't delivered to the recipient on the day they were ordered for. I called and was treated very nasty by the customer service and the manager at Just Flowers.

I ordered a plant to be sent to a local funeral home. The local florist that Just Flowers contacted did not have the kind of potted plant that I ordered so they substituted another plant. The plant was to be delivered in time for the viewing. When I got to the viewing, the plant was there but it was a very small plant with dry buds. It looked like what you would pick up at a local building supply for $5.00, but they charged over $60.00. It was very embarrassing to get to the viewing and see that plant with my name on it. I called Just Flowers the next day. They wanted me to send them a picture of the plant. I explained that it was not possible, that it was a funeral. They said they could take $20.00 off since they could not pick the plant up. I am really sorry that I saw their 800 number in the phone book and decided to call it. I can't believe they would allow their name to be associated with that kind of inferior product.

I ordered flower via the internet. It quoted me a price to send to recipient. I had to enter the address and zip code. Just Flowers called the day it was supposed to be delivered stating the area is rural and only one florist would handle. I will not do business with them again.

We had a $51 order of flower with this company for a funeral of a family member, which we ordered in the name of our entire family. The product delivered was embarrassing, insulting, and nowhere near the monies spent on the product. What was delivered was not even as good as what could have been picked up at a local Wal-Mart, and we would still come out with plenty of change. I strongly urge no one to ever use this company. We will never use them again, and will advise anyone who asks to do likewise. It was a huge disappointment, and embarrassing to the entire family.

I tried to order flowers for a funeral through JustFlowers.com. They never delivered the flowers to the mortuary and then they sent me a false delivery confirmation notice, hoping I wouldn't notice. After several calls inquiring what happened to my order, they admitted that the flowers weren't delivered. I demanded my money back. They didn't offer any sort of satisfactory make-good for the two errors they made: Not delivering the funeral flowers and sending me a false email confirmation. I wish I could have seen this site before placing an order with JustFlowers.com.

I placed an order to be delivered to my wife on our anniversary. I placed the order the day before, and was assured that it would be delivered the next day.

The next day came, and no delivery. I even called Just Flowers at about 4:00 PM in the afternoon to let them know the delivery had not arrived yet. The customer service representative didn't do any checking, just said that they have until 6:00 PM to deliver and he was sure it would arrive by then.

6:00 PM came and went, and still no delivery. I emailed Just Flowers an hour later but there was no response that evening, the next day, nor the subsequent day. I called them again on the afternoon of the third day, spoke with customer service, told them I want a refund and to cancel the delivery.

They have assured me that a refund is forthcoming, but I have not seen the credit appear on my credit card yet. I will keep calling them until I do.

I ordered a bouquet of flowers for a birthday gift. It was a $35 arrangement of mixed flowers, and the image online showed this nice full arrangement. The item that was delivered was this tiny vase approximately the size of a soda can and 8 flowers. When speaking with customer service, I am informed that the order was "filled to value", and that expensive roses were used. I ask why wasn't the arrangement I requested sent and they again reply that it was filled to value. I inform multiple service representatives that the item sent looked NOTHING like what I ordered, to which one lady tells me, " Well I think it looks exactly the same, it has the same color pattern". Well, so does a bag of skittles, but it's not what I ordered.

I ordered flowers for my friend for an important occasion and supposed to be delivered on 7/24/11. They did not deliver the scheduled day and called me on next day (Monday). The manager promised to make sure to deliver next Saturday, but on next Friday, they called me for extra $10 for delivery (I already paid handling and delivery fee when I placed the order). I said I would rather order from other company, please give me full refund. Then, they said how about $7.00 extra. I said no, please cancel my order, they said how about $3.00. I was so dissatisfied with their business. I just told them, please give me full refund, I don't want your flower any more, even for free.

Ordered funeral flowers and upgraded $20.00 more for "premium" arrangement for $94.00 excluding add ons. Flowers delivered consisted of 10 white carnations and 3 lillies with very few greens and could have been purchased for $9.99 at the supermarket. The flowers also should have been in a basket but were not. I have pictures of what the arrangement should have looked like vs. what was delivered and it is an absolute rip off.

oag.ca.gov/contact

You can fill out a simple 1 page complaint on line. Only the joint efforts of everyone here will bring about any justice.

I ordered flowers on 6/21/11 for delivery to my mother on 6/22/11. I was contacted on 6/23/11 and informed by my mother that the flowers still hadn't arrived. I called the customer service number, and was told that they needed to contact the local florist to "see what happened" and would call me back within the hour. After hours passed, I called again, and was given the same response. By the third time, I pushed to talk to a supervisor and requested a full refund. I was told that they would post the credit, in full, that day. However, to date, my bank has not received any notification of a pending credit. When I call, I get the runaround, and quite frankly, after reading all of the complaints online, as well as the over 350 complaints on the BBB, I am unsure as to how this company is still being allowed to operate.

I ordered a deluxe bouquet of flowers in a vase to be delivered to a friend of mine. I ordered them at 11:40 PST/2:40 EST which is my time zone on May 24, 2011. I paid $67.72 for this order over the phone. I was told the order would be delivered the same day before 6:00pm EST. When I got my e-mail order confirmation, the first problem was the person I ordered from said I "preferred" same day delivery but that the following day was acceptable. When I saw this I immediately responded to the e-mail since it stated corrections could be done that way. I clearly stated I wanted them to be delivered on the day I ordered them.

After all, that's why I chose Just Flowers.com--they guarantee same day delivery. No flowers were delivered on May 24, 2011. I called and spoke to a customer service staff to track my order. I was told he could not get in contact with their local florist they were using to send my order but he assured me they would be delivered and said he would send me a confirmation of delivery e-mail. I asked him for the local vendor's name so I could follow-up to see what the problem was with getting the flowers delivered. He told me it was against Just Flowers policy to give out vendor information but assured me they would be delivered. About 3:00pm EST on May 25, 2011 the flowers had still not been delivered. I called back and spoke to another customer service staff. She then looked at the "notes" as she called them on my account and told me the flowers had been delivered to the recipient and that she confirmed it with the local florist. Within an hour of that conversation I received an e-mail confirmation from Just Flowers saying the flowers had been delivered.

They had not been, I called back and I asked for the local florist/vendor's name so I could attempt to rectify this situation. Again, she would not give me the name, what kind of business is this? I spent almost $70 on flowers that were never delivered. Just Flowers may simply go on what a vendor says but the flowers have never been delivered. I simply asked for the name of the local vendor so I could physically go to the business or call in an attempt to see what happened. After all, I did spend my money. Just Flowers has offered no help, so I guess they will just keep my money, not tell me where the local flower shop is that I could drive to/contact by phone and speak with someone in person.

They offered no refund, no help because after all, they say they were delivered. Well they weren't. At this point I would have just been relieved if they had arrived over 24 hours late of their "same day delivery" claim. But the flowers have never arrived. I have told everyone I can think of to never use Just Flowers. They don't live up to their claims; they do not help when you tell them the flowers never arrived, will not give you a local business/vendor you could contact for help about your order. I guess their idea of customer service is take your money, don't deliver same day, don't deliver at all, tell you they have been delivered, and ** you if the flowers never arrive. I will never use this company again.

I ordered flowers for Mother's day to be delivered to my mother-in-law on Wednesday prior to be delivered on Saturday. No flowers arrived. I called the customer service line. I was assured that due to high volume, the flowers could not be delivered till Monday. I was offered $10 discount for next order (like that was going to happen). Monday showed no flowers delivered. It took 5 attempts to get through. But customer service told me that the flower order could not be delivered. And they asked, "What would you like us to do with this order?" I insisted on a full refund. The debit from my account took 15 minutes from the time I ordered, but the refund took 8 days.

We ordered flowers to be delivered Mother's Day, Sunday, which didn't arrive until the following Tuesday while she was at a doctor's appointment. The flowers delivered were not only wilted but didn't arrive on Mother's Day. I submitted a service request online per the web site's instructions to replace them but no response. I called today May 14 after an email to service@justflowers.com was returned as permanent failure with a different web address. I knew I was in trouble then. "Customer service" offered to call her and say it was not my fault.

Oh, they offered a 5 dollar coupon and then $10 as if I would ever order from them again. They wanted pictures and the dead flowers back. My mother-in-law is 70. I asked them to just refund at this point and they refused. I told them I would just dispute and they said they would simply not honor the dispute. Apparently they don't have to deliver fresh merchandise.

Flowers are designed to celebrate a special occasion. Today was a special day for someone who is dear to my heart. I used Justflowers.com to celebrate this day with her and I wanted to express my utter disappointment with the service I have received.

My order was done at 9:18 am with your express rush charge. I had allocated enough time for the delivery to arrive with a 4-hour window. It did not arrive at 1:18 pm. I called your customer service line to inquire about the order, I was told it was on its way and just needed to wait another 15 minutes. That was at 2:45 pm. I had to ask the recipient to drive back and wait for the order to arrive. She did and waited until 3:10pm because of prior engagement.

No order ever arrived. I had called back at 3:15pm to Justflowers.com to express my disappointment and I was told they will see if it could be re-routed. I asked if there is any way they can call me back by 3:30pm to confirm it has been re-routed since there may be a chance no one will be home to sign for the delivery. It is currently 3:51 pm and I have not received a service call back nor has this day made anyone feel special for their accomplishments. This is unacceptable and I would like something to be done.

What is worse, the email address given for complaints is sent back as "undeliverable". The day went by without the celebration expected and now I am having to waste my time contacting AMX to deny charges. Time is money and Justflowers.com just wasted both!

I ordered a basket of flowers for my wife, May 5th for Mother's day so she could have them on her desk Friday, May 6th. I even requested the express delivery for a guaranteed delivery before 1 pm. Well, nothing arrived and I called them, waited 30 minutes on hold. When finally, someone answered and of course, apologies! They offered to deliver at my house since they did not make it to her office that same evening and that they deliver till 9 pm on special dates. Well, again no show, so at 9 pm I called again to cancel because the purpose was for her to show off at her office. "You go online and there is no option but to reschedule." How nice! So finally after they answered again with apologies, I just told them I did not want them anymore no matter what.

At that very moment having my computer in front of me, an e-mail with a delivery confirmation pops up saying that the flowers were successfully delivered! (this while on the phone talking to Just Flowers.) It made me so mad, I told them that it was outrageous what I am seeing right now, I am here at the delivery address. How can they lie about that? "How do you get away with that?!" They told me that the manager would call me the next morning and they did and I just said I do not want anything with you ever again and don't even charge the credit card. They said they will reimburse the card within 8 to 10 business days. Yeah, nice. I don't get my order and you play around with my money for 10 or more days? How would I know if I ever get the money back? It is Thursday, a week later and still no flowers. I went ahead and called the card company and disputed the charge. It is not fun but for $75.+ I will go through the hassle and specially not give them money they did not deserve nor either earn honestly. I will never use Just Flowers again. Buy local.

I ordered flowers to be delivered to my father as a memorial to my recently deceased mother to honor their anniversary. The anniversary was on Monday, May 9th. When I did not hear from him, acknowledging the delivery I was concerned but assumed he was grieving. More than 24 hours after the flowers were supposed to have been delivered, I received an e-mail saying that they would try to deliver on the 10th. I responded to their e-mail requesting a cancellation and refund. Two days went by without a follow up by their customer service, and still no delivery.

I called the customer service number, waited through the queue and spoke to Justine. She put me on hold for a few minutes and said that they would look into it further. I insisted on speaking to a Supervisor, and was told that they would say the same. I replied that then she should forward me to the manager in charge of the Supervisor. She attempted to give me the party line at which point I told her I wasn't going to be appeased or put off, they were in violation of our contractual agreement, and insisted on my refund. Suddenly she was able to cancel the order. I'm to expect a phone call tomorrow morning confirming the cancellation. We'll see.

I ordered sympathy flowers to be delivered to the ** family in Texas on 5/10/11. I placed the order in the morning. It was an expedited delivery, guaranteed to be delivered on the same day. I have requested justflowers to send me a delivery notification. I instead received a phone call on 5/11/11 at 9:59 pm that my order was not delivered at all. This is ridiculous! A company like this do not have a heart especially to grieving families. If you have the same experience please pass on to everyone to stay away from justflowers. With the very bad service they give, they live up to their name "just flowers". I hope they wither soon!

I ordered flowers for my Mother in law the Thursday before Mothers Day. (One week ago, tomorrow) I paid by cc. I received email confirmation of my order and guaranty that the flowers would be delivered Sat., the day before Mothers Day.

One week later and they still have not been delivered. The Saturday they were to be delivered, I called Just Flowers and only got a busy signal. Sunday I filled out the customer inquiry that came in the confirmation email. Monday I called and was put on hold and then disconnected after a long wait. This happened twice. Yesterday I sent an email through www.justflowers.com web site. I have not heard a word from them. My order was over $60.

I placed an order on 7 May 2011, with justflowers.com after the company I had originally placed an order with informed me that they would not be able to deliver. justflowers.com accepted the order for 8 May 2011. On 9 May 2011 at 8:08 PM, I received an email from justflowers.com stating that they were not able to deliver and would deliver on 10 May 2011.

I called justflowers.com 5-6 times, attempting to cancel and the automated customer support system hung up on me after waiting 5 minutes for a representative. Prior to hanging up, the recording suggested that I submit my question to their web site which only offered options to change the delivery date. I then sent an email to justflowers.com to cancel the order for non-performance. After checking my email on 10 May 2011, I did not find an acknowledgement of my request to cancel the order and called justflowers.com. The representative explained that they had cancelled my order and would reverse the credit card charge in 1-4 business days. My recommendation is to stay away from justflowers.com.

I am so agitated! I wish I had read these complaints previous to placing my order. I've used their service for years now and never had a problem. Until Mother's Day. I placed my online order on Friday May 6th to be delivered to my mom out of state on Saturday (which I assume cost me more for shipping as it was next day). The plant did not arrive Saturday so I sent an email inquiry on Monday.

I called the 1-800 number and was on hold until it hung up saying "high call volume". Same scenario after multiple attempts. I emailed again demanding the order be cancelled and my money refunded. No response. My sister notified me of the delivery today, Tuesday, but not what I had ordered. I called the florist who delivered it and she indicated that the order came in Monday morning but they couldn't make the delivery. She also said that the plant I was allowed to order was not in season so she substituted with what she had in bloom (a pink azalea when I had ordered yellow daisies). The worst customer service I've ever experienced, hands down. I will never waste my money again.

On Saturday, May 7th, I ordered an orchid plant for my mom to be delivered. I paid an extra 4.99 for it to be delivered the same day before 1oclock. It never got there. I called and they said it got to the florists, "that they must be out on delivery". My mom never received the plant. I tried calling Sunday night and they said they would call my mom and apologize. My mom never got the call. I thought, "surely they will deliver it Monday". Nope. I have tried calling several times and I get hung up on by the computer, "due to high call volume". After coming to this site, I realized why the call volume is so high. They don't deliver.

My order was not delivered as promised for yesterday's holiday. This was made worse by the fact that I just sat on hold for several minutes waiting for my turn to speak with a representative. When I was fourth caller on the queue, I heard a recorded message that they were too busy to take my call. I was advised to visit the website, and then cut me off! Plus I had to call the non-toll free number because the toll free number isn't working. I called back and was told I was now the 19th caller!

I went to the website and only had the option to request my flowers be sent "on the next business day". I have every right to complain that Just Flowers didn't meet their obligation and they're only making matters worse not dealing with me. If I had known they wouldn't actually deliver on Mother's Day as promised, I would have ordered from a cheaper delivery company, but their site promised Mother's Day delivery. Now complaints via email are bouncing back, so I have no way to confirm if my flowers were delivered today or to cancel my order.

My sister, who is a single mom, did not get the flowers I sent her. Mother's Day was very depressing for her. Plus, I paid a higher price for flowers plus delivery to get the promised same day delivery.

I simply ordered flowers for Mother's Day but they were not delivered on the day they were supposed to be, and still have not been delivered now, two whole days later. Now, they are not answering the phone. I just called my debit card company (PayPal) and informed them of the issue. They returned my money and informed me that even if they do deliver them, my mom will have received a free bouquet because they did not deliver when promised. I encourage you all to try that route and stop these crooks from operating irresponsibly.

This company is terrible. They never delivered my order, flowers for Mother's Day. The scheduled delivery was for Friday, May 6. They requested, and I called their customer service on May 5. But no one from customer service answered the telephone. You just sit on hold forever. I was able to speak to a live representative by pressing the phone prompts to place a new order. Surprise! They'll take a new order but not service an existing one.

The representative I talked to said there was no delivery in our area. That is a lie! FedEx delivers. UPS delivers. We get deliveries every day. The representative also said my order would be scheduled for a Saturday delivery. Another lie! Nothing ever showed up. This company sucks!

I ordered Mother's Day flowers for my wife on Tuesday, the 3rd of May, to be delivered on Thursday, the 5th, I was contacted by customer service, verifying that my order was going to be delivered, I did not understand why they called until I got a call from my wife and she told me that she received 4 calls from the florist, saying that they could not deliver over county lines. She told me to cancel the order,

I called JustFlowers back and inquired about the order and said that there was a mix up and my order will be delivered. Today is the Monday, after Mother's Day, and my order was never delivered and every attempt to contact customer service goes unanswered. I started out as caller number 20, then I get to be the next caller to speak with a representative, and I get, "Due to heavy call volume, customer service cannot speak to any customers at this time." I then get hung up on. This happened to me 5 times today.

I placed an order for a Mother's Day Cotton Candy flower arrangement on May 3, 2011 at 4:24 pm PST. The flowers were scheduled for delivery on May 8, 2011 at 1:00 pm. I paid an extra $4.99 to have them arrive by 1:00 pm. The flowers were going to my sister in Bronx, NY to be placed on my mother's grave site. I called my sister at 1:00 pm on May 8 and they have not arrived. She waited most of the day and no flowers. Meanwhile, I contacted them via telephone and I was on a 30 minute hold. When I finally got a live person on the phone, she barely spoke English.

She said that she would contact the florist and call me right back. I kept in constant communication with my sister, and at 5:30 pm, I called them back because flowers were still not delivered and I had received a return call from Just Flowers. I went through the same thing - about a 30 minute hold, someone who could barely speak English, and a promise to call the flower shop and a return call. I told the representative that this is what that last person said and she never called me back. So, she asked me to hold. I agreed and was on hold for over 15 minutes. When she returned, she told me that the florist could not get hold of his delivery driver and when they found out the status of the delivery, they will let me know.

Well, it's now Sunday, May 9, 2011, and there was no flower delivery, therefore, my sister had no flowers from me to put at my mother's grave site. I have not received a call from Just Flowers and my sister hasn't received a phone call from them either. I did not attempt to call them back until this evening since I was out celebrating Mother's Day with my family. I knew after this afternoon, when my sister told me, that she was at the cemetery and that she never received the flowers nor a call that it was too late to do anything at this point.

There was no need to call them while I was out because the whole purpose of flowers was now ruined and I was so deeply hurt that my mother did not have flowers from me on Mother's Day. I attempted to call them at 9:30 pm and they were closed. Their online flower inquiry does not have a selection that met my problem and required you to make a selection if you wanted to inquire about your flowers. I will try again tomorrow, but at this point, all I want is a refund. I cannot expect my sister to take time off from work to go back to the cemetery.

Do not order flowers from this company for they do not keep their word. We ordered flowers for Mother's Day and they were not delivered on scheduled date. We called Just Flowers and was put on hold for 20 minutes before someone answered. The customer service agent put me on hold again for 10 minutes. The customer service agent came back on the line and let me know that they are delivering the arrangement right now.

The flowers were not delivered that night. I called the customer service line the following day and went through the whole long wait and was told again that the flowers are on the truck being delivered right now. Again, they were not delivered after eight hours. I called the customer service line again and was put on hold again and was told again that they are being delivered. When the flowers were finally delivered, they were not the correct flowers. The picture shows huge sunflowers and they were only 2 inches big, not the 6 to 7 inch sunflowers that we ordered.

I ordered Mother's Day flowers for my mom, who lives in another state, to be delivered on Friday, 5/6/11. I got a voice mail from Just Flowers from someone named Jeff on Friday. I couldn't understand a word he said, so I called back immediately. I was on hold for an hour. I kept calling until midnight on 5/6! I finally got through on Saturday, 5/7/11. They told me that they needed $20 more to deliver because the price of flowers went up! I refused and told them to cancel my order and asked to speak with a supervisor. I got a young man with horrible phone manners, and he told me that my card was already charged and a credit will take a few days. My next call is to my bank to cancel this charge and claim that it was fraud. This company should be shut down. I have never had this issue with FTD. I ended up calling a local florist in my mother's town and they are delivering today--no extra charge!

On 4/27/11, I went to Justflowers.com and called them upon their toll free line. I was on the phone with an agent and picked out a bouquet on behalf of my boss to send as a surprise to his secretary on National Admin Asst Day. The picture had at least 6 lilies and a host of other flowers in a medium sized basket for $39.99. The agent asked me to click on the picture in order to see the item number. I did so and read the item number to him. He stated that he located the bouquet I was looking at and told me that it was available for same day delivery.

He then asked me if I wanted to upgrade to a larger size of the bouquet for $10. I said yes. I also added a box of chocolates. There was a delivery charge added for $17 along with a $4 handling fee which made the total $87.The agent guaranteed a delivery by 4 pm. Well, the flowers did not arrive by 4 pm so I called. I was told that the flowers would be late but they were on the way. Finally they arrived over an hour late. I could hear the secretary react to the delivery so I came out of my office to see.

I was shocked to find that the bouquet delivered was not even close to what we agreed on via telephone. There was only one star gazer lily and two wilted roses in the bouquet and a small amount of snap dragons were added. The basket must have been about 4 inches in diameter which was way smaller than what was in the picture.

I had to remain silent so that my boss secretary wouldn't catch on that I had placed the order. Therefore, I called several hours later. The agent told me that I could either get more flowers delivered or get a partial refund. I chose the latter because the first option required the florist to come take the original bouquet back, which would not have been good in this situation.

Therefore I asked for a partial refund. The agent told me that I had to get a picture and send to him. The secretary had taken a picture of the bouquet when it arrived with her smart phone and sent to my boss. I asked him to send that to me. He did but it wasn't until Saturday morning 4/30/11. However, prior to that, Just Flowers called and left a message with me, stating that the florist who made the delivery stated that the flowers were "delivered to value" and that I should call if I had further questions.

I sent the picture on Saturday morning and followed up immediately with a phone call. The manager who spoke to me basically took sides with the florist who delivered despite the fact that she had a picture of what they delivered. This manager claimed that she could only offer me $7 off due to the wilted roses. I know it's only $50, but I am more concerned with the principles here. In good faith I paid $87 for a product, yet what I was promised was not delivered. This company and its third party florists chose to deliver whatever they wanted to deliver, whenever they wanted to deliver it. There is no concern for customer satisfaction here.

I have found at least 100 negative complaints about Just Flowers all of a similar nature. How long will they be allowed to get away with taking advantage of people who are really too busy to spend time fighting them? Collectively something should be done to send a message to Just Flowers; "deliver what you promise."

I placed an order through flowerdelivery.com which is justflowers.com, and before I knew what the total cost of my order was, it was charged to my credit card, unbeknownst to me. I asked, when I completed the order with the representative, what the total would be. She refused to tell me, and she said it would be emailed to me with the order confirmation. I had the representative hold while I checked the confirmation, and when I saw the price, I asked to cancel the order but was told that it was too late because it had been placed. That's when I checked my credit card and found that they had already charged my card.

I called right back and spoke to another representative who told me that they couldn't cancel the order because it had already been placed, however, he would credit my account $10, which by the way was supposed to be a $10 discount offered by the first representative who didn't do it. I am now on the phone with yet another representative who said that the florist they place the order with will have it out by 1:30 today. I told her that I didn't want the order and she is to cancel it or I'm just going to dispute it through my credit card company. As I see it, this is credit card fraud because I did not approve the amount before it was charged to my credit card and I will report this as just that "credit card" fraud.

My significant other ordered flowers weeks in advance to be delivered to me on Valentine's Day by 3:00 pm. To be sure, he called in the order, and he was assured that since he placed his order so early, they would arrive well before 3:00pm. When he asked for the total charge, the representative said he had already emailed the receipt for the listed price of the flowers plus tax. However, the email receipt included additional charges for delivery and holiday fees, all amounts the representative did not ever mention.

That was only the beginning of the horrible issues that would arise from this company. The flowers never arrived. None from the company ever called him or me, the recipient. For three days, we tried to get through to the customer service line only to listen to a recording that said "Due to the holiday and high volume of calls, you will need to call back or send us an email with your customer service complaint, " and then it would hang up on us. We continued to call on the hour and sent an email.

Finally, three days later at around 9:00 pm, I was able to get through to a representative only to be told that the flowers were delivered at 4:30 on Valentine's Day. They were not, since the location is a church, and no one was there at that time. When I protested her claim, she said she would have to call the local florist in the morning and get back with us. She refused to refund about $65 they charged to the credit card the day of the order and refused to disclose the name of the local florist who was supposed to deliver the flowers. After reading the other complaints, this seems to be a pattern with this company.

I paid premium prices to have flowers delivered on Valentine's Day. It is now 5:00 pm on February 15th and they still have not been delivered.

I got cut off when I called the customer service because all their representatives are busy at the moment. I tried contacting them by e-mail but with no results. If I had known that my order was going to take this long to be delivered, I would not have used this service. I paid $161.04. If I had known that they would not be delivered for two days, I could have bought them and delivered them myself for about half the cost.

I placed an order for for Valentine arrangements on February 4, 2011 to be delivered on February 14, 2011. Two arrangements were delivered and the other two were not. I tried to call customer service and every time I called, there would be an automated voice that says there is a high call volume and my call will be answered by the next available agent. I am on hold for about 30 seconds then the automated voice come back on and says to call back later. What I can't understand is that if my call has gone into a queue, why is the automated voice coming back on to say call back later?

And the attitude of the representative that I finally got a chance to talk to after redialing the phone about 50 times was very condescending. He thought that he was being helpful but I could tell that he was only saying what was their usual when there is a complaint. The sniggering and laughing in the background was not professional at all. I tried to call back the day after Valentine's Day and got the same recording, still 30 seconds on whole and the automated system is back on. It makes me wonder if this is a legal business. What is the purpose of ordering early if they are not going to deliver as promised?

I placed an order with JustFlowers.com on Valentines' Day at 9:15am. I wanted the flowers to be delivered to my wife between 2 and 3 pm. I received a confirmation that they will be delivered. I later called and spoke with someone. They told me that if they can't deliver them today, they would be delivered the following day. That is unacceptable!

I tried calling them back for 6 hours and finally got through to the same guy who couldn't even speak English that well! He offered me a $10 coupon for my next purchase. I told him there would be no next purchase and that I wanted to cancel the order. He refused to cancel my order until I threatened that I would stop payment on my credit card! He said that I would be refunded the full amount in 1 to 4 business days. I have yet to see the money! I'm out $116 and who knows if I'll ever see it again. Not to mention that I had no Valentine flowers to give to my wife!!

These people are foreign crooks that need to be out of business. Save yourself the aggravation and do not ever order anything from these people!

I used their website that offered same day delivery. I ordered flowers on 2/11/11 to be delivered the same day. I never received a confirmation email so I called them. After spending a long time on hold the person that barely spoke English placed me on hold again. When they came back, they said they were on hold with the florist and told me they would call me back. They never called me back! The next day, they emailed me and said it was the florist at fault. "They thought I wanted the flowers delivered on 2/14/11. I wrote them back and told them If I wanted them delivered on 2/14/11 I would have requested 2/14/11. I requested 2/11/11 the same day I placed the order. They emailed me back and asked me to call them because they had a question. I replied to them that I would not call them back and sit on hold and if they had a question they needed to call me. They called and the phone rang once but they called. I.D. caught their phone number. They later wrote me and said the order was canceled because the call couldn't be completed as dialed. These people are scam artists and needed to be put out of business.

I ordered flowers on Friday of last week to be delivered to my sister for her 80th birthday on Saturday and the flowers were not delivered.

Just Flowers called on Friday evening to get my address and they did not mention that they could not go out on Saturday. On Saturday evening, I was notified by e-mail that flowers could not be delivered on Saturday but they would check to see if they could go out on Sunday. On Sunday, they could not go out; they asked if Monday would be all right and I gave my okay. They did not go out on Monday and I got another e-mail asking me to call. They said that they could not find any florist in the area to deliver the flowers.

I asked them to refund my money. Then on Tuesday, they made three calls to me to reschedule delivery. After about six e-mails and more phone calls than that, I finally got an e-mail that my order had been cancelled. I will wait and see if refund is timely, if not, I will call my credit card company.

I did not suffer economic or physical damage except that I was not able to send flowers for my sister's birthday.

I ordered flowers online for a funeral. I upgraded my ordered expecting to receive a fuller arrangement. I was embarrassed by the size of the arrangement at the funeral. When I called to complain, I got an apology and they said that it would be turned into management, and that's it. I will never use Just Flowers to order again.

I ordered flowers on 1/20/11 to be delivered by Hawaii Florist either that afternoon or the following morning for the arrival of bride and groom at a local 5-star hotel. No confirms or receipts were received via email as promised. On 1/21, I received a call to inform me that purple orchids were not available and would white be acceptable. Of course, just get them delivered!

I discovered on 1/25 that the flowers were never delivered. I spent nearly an hour on hold with JustFlowers "customer service" with a final outcome that I would receive $5 credit, upgrade in floral arrangement, and the flowers would be delivered before the end of the day, which happened to be the wedding day. I demanded a confirming email and insisted on waiting on the phone while it was sent. Today, 1/26/11, I received a call that the Hawaii Florist did not make the delivery and could not fulfill the order for the price quoted. I asked for the order to be canceled and a refund.

After a round of attempted negotiation by JustFlowers, they finally conceded to a refund, and again, I demanded a confirming email while I waited on the phone. I received it and fully expect that I will need it to pursue a credit and complaint with American Express. Coincidentally, I personally received a bouquet from ProFlowers while I was on the phone yesterday with JustFlowers, and they were delivered on time and were fresh and beautiful.

On Friday, January 14, I ordered a gift basket from (what appeared on their website) a broker for florists in Leesburg, VA. The basket was for my daughter's birthday on Monday, January 17. My bank account was promptly debited for the full amount of the charge, plus their service charge and the delivery charge. At 5:30PM on Monday, when my daughter had not called, I called her and she said nothing had been received. Shortly after hanging up with my daughter (around 6:00PM), someone from justflowers.com called and said they would have to have an additional $16.00 to deliver the item because "the florist didn't realize how far away the delivery address was".

I was led to believe by their website that they were utilizing local florists and my daughter lives one block from the Loudoun County courthouse in downtown Leesburg. It is obvious that the gift basket was never intended to be delivered on the day promised, despite three days of advance notice, because their effort to extort another $16.00 came well after the close of business for the day. I canceled the order and was promised a refund. I will be surprised if it ever comes.

I ordered a fruit, flower and get well basket from them on 1/14/2011 and as of today 1/16/2011, they still have not been delivered. I was told that they have called the florist twice and cannot get anyone to answer the phone. Likely story, I then asked for the florist's name that was suppose to deliver the basket, but they would not give me the name. I spoke with a supervisor, but all she wanted to do was argue. I then asked for my $62.23 to be credited back to my account and she still wanted to argue the point! You are thieves! Unbelievable! Really, after reading your reviews this seems to be common practice with your business!

I looked up on Google to find a local florist. The name of the town was there. Little did I realize it was "Just Flowers" located in Los Angeles (I am in NY). I called at 9:30 am. The woman who took my order was very slow on the uptake. It took 1/2 hour to place the order. I asked her up front for the bottom line price. She kept saying she'd tell me when all the information was collected and would not say any more. She seemed to be reading from a script. The order was $19.99 and I had a product discount code for $10 off. I knew that was too good to be true.

So after her slow collection of information, she told me that the total was $54. I told her to cancel the order and that this was totally unacceptable. She wouldn't cancel, but kept giving me downward discounts until she got to $34. Amazing how she could drop the price rather than cancel. She assured me it would arrive by 6pm. I called many times over the next few hours to check on the status of the delivery. I was told many things, such as they couldn't reach the preferred provider. I told them to cancel, but they refused. I should have called my credit card company then, but they (one by one) promised to call me back within 20 minutes. None of them ever did.

They kept saying that the county of delivery was the city, and I said no it wasn't. Then one person told me the person I was sending the flowers to lived 60 miles away from the address I gave and that they couldn't locate the address that I had given them. Once again I asked to cancel but they still refused. They also said they were watching the NY weather (we had just had a snow storm) and I said, "I'm right here! the roads are clear and the sun is out". One person even said they were backed up due to yesterday's deliveries and might not be able to deliver today. By 5pm I looked in my phone book and I gave them the address of two local florists. They said they would send me a delivery confirmation by email (they never did).

They seemed so incompetent. I, of course would never order from them again. I recommend that if you are sending flowers, call a florist local to the area and not use an 800 service. That's what I thought I was doing. It's much less expensive and way more reliable (although I have used 800 - flowers and never had a bad experience). I was so extremely frustrated by this experience which used up a whole day.

The flowers were finally delivered at 6pm after I threatened to call the managerial staff (if they indeed even have one). Of course I would never use them again, and always be absolutely sure I was reaching a local florist. There were no damages, however I was exhausted and frustrated beyond belief.

I ordered flowers for a funeral from Justflowers.com, which provided a specific description and count of the flowers. What was delivered was half of the count and nothing was blooming, so basically it was just stalks. I filed a complaint which they investigated and replied that the florist met the expectation and offered a coupon for the next time. I advised there will never be a next time.

In addition, I asked the representative for the final cost before giving my method of payments and was told it would be included in a confirming e-mail. To my dismay there were outrageous hidden fees. I paid $72.00 for 5 gladiolas. I will never ever use this service again.

I placed the flower order to be delivered on January 4th for my friend's birthday and it's been delivered the next day in the evening, regardless of many phone calls to the customer service. I asked them to cancel the order and refund my money, but they say that it can't be cancelled or refunded. The service is extremely poor and it's very frustrating.

On 12/30, I searched for florists who could deliver flowers specifically on 12/31--an important date for us. Just Flowers advertised that they would deliver on 12/31. So I picked them and placed an order over their website. At 3:06pm, I received an e-mail stating that the order could not be completed today due to the holiday. It would be delivered at a later date (no date specified).

I only picked them, because they would deliver on 12/31. At 3:06pm on New Years Eve, it was way too late to find someone else to get the flowers from, so I am ** this year. (We've done this with no problem for the past 6 years with local florists.) I called to complain, and the woman offered me $5 discount. I complained some more, and she offered a $10 discount. I wanted a 50% discount, but she would not do it, so we cancelled the order.

I never received my flowers. I couldn't understand the person on the phone. I will call a florist next time because they do not rip you off with all these charges. I always received my flowers when I called a florist. Do not go through an order gatherer, who makes their money on your order. That would be Just Flowers.

I placed an order on Saturday for "cotton candy" flowers to be delivered for a young girl's 16th birthday on Sunday. The website stated it could be delivered the next day. I received a phone call on Sunday afternoon to advise me that the order could not be delivered until Monday. I was then promised they would deliver early in the morning. The recipient did not get her gift on the day of her 16th birthday. I had to make 2 phone calls to this company on their inadequacy and I spent hard earned money on very little flowers. On Monday afternoon, I received another call to tell me the mylar balloon that I added to the order was not available and they would "add more flowers".

I then contacted customer service Monday afternoon when at 4pm I found out the order had still not been delivered. When asking for some type of compensation for my order being incomplete and a complete disaster, the supervisor would only give me a $5 dollar discount. This was really on the price of the balloon that I paid for and did not get to begin with. After the recipient received the flowers and sent a picture, I realized just how much more this company misrepresented their flowers because not only did the flowers look nothing like the pix on their website, but there is no way I received extra flowers for the missing balloon either. It had a total of 3 carnations and 3 roses with lots of greenery. I feel completely ripped off by this company. They should be put out of business and I will never recommend them to another person.

Not only did they not deliver the fruit basket on the day they were scheduled to, they substituted a fruit platter that was not even marginally comparable to the one pictured on their web site. Instead of the attractive basket that was pictured that led to my decision to pay the extra money, they delivered the fruit on a plain platter that looked cheap and unattractive.

When I called them, they just told me about their right to substitute baskets of comparable value if they did not have the one pictured in stock. The one they sent was not even a basket, it was a cheap platter. What a scam! You look at the picture on the web site and pay big dollars for what you think you are getting, and instead they substitute a far inferior product and you are usually not even aware you are getting scammed.

Deliver of spray requested on day of funeral 12/15/10. Deliver was day before and roses were fully open at that time. By 12/15/10, they were wilted. Banner was especially requested to be dropped across the spray. No banner provided. Card message was to read from Wharton and Metheny families. Instead, card read family of Metheny. Clerk said, I could have a deluxe spray for $10 more - there was no deluxe provided. I was charged shipping and handling, then handling again, then express deliver and it was delivered on the wrong day!

I sent flowers to my sister and when she finally received them, they were in terrible shape. Of course, this was embarrassing for me, I did not wish to send someone a "Thank you" gift of dead flowers. The first person I spoke to sounded like she was in another country. The reception was so poor. The next person I spoke with was so unpleasant, I can't believe she's in the flower industry. She was rude, talked over me, and basically said that none of it was the company's fault and that if I wanted to look into it, I should take it up with FedEx myself. Clearly, it was all FedEx's fault? Talk about a company who can't take responsibility for their own product. They put the blame on everybody else except themselves. Really, I've never had to deal with such an unprofessional group of nimrods. I really hope all this was worth the $60 they stole from me.

I ordered a floral centerpiece item #4759-4725-8030 to be delivered for a birthday on 12/11/2010. They delivered the wrong item which was much cheaper. I called three times to try and let them know that I wanted either a credit for the full amount or the correct item sent. They said that the florist who took the order was not in until Monday and could not do anything until that date. I will deny payment via my credit card.

I can add to the complaints. We ordered flowers for a funeral. They were never delivered--we were at the funeral home and no flowers. We even checked with the funeral home staff who showed us a logbook verifying that the flowers were not delivered. Just Flowers has refused a refund until they complete their investigation. I already investigated it for them; I was there and there were no flowers. Very frustrating. Do not use this company.

Do not order from this company. I ordered flowers for a viewing. The flowers were delivered to the funeral parlor. After the viewing was over, I was told by Just Flowers that the flowers were taken to the church because the delivery was late. I never saw the flowers at all. I contacted Just Flowers to voice a complaint and was put through the torture of numerous people telling me over and over again how they cannot guarantee a delivery time. Obviously, not what I was told when I ordered the flowers. Their offer was to settle with me by giving me a $10 gift certificate on a future floral order. I told them to keep their $10 and that I certainly would never order from them again. Additionally, they continued to call my cell phone numerous times to try to convince me to settle for the $10. I finally told them to never contact me again or I would report them.

My grandmother passed away yesterday evening, Nov. 28, 2010. I live in a different state so I was not able to be with my mother and family immediately. The second best thing for me to do I thought was to send flowers. I promptly got on the internet because I knew most florists were closed. I ordered a flower basket from Just Flowers. It was supposed to be delivered the next day. I checked my email for the confirmation on the order and noticed they had made duplicate orders and charged my card twice.

I called and they said they would refund it in 1-4 days. The next day around 3pm, they called and said they did not have the flowers for the arrangement that I ordered and did not have the colors either. They basically asked me to settle for something else. The arrangement that I had chosen had lilies in it and that is why I picked it. They also asked me to pay and extra $10 for the order because the florist they had chosen said it was a long drive. Anyone who knows the town knows that if you blink you have missed it.

I was worried that with it being 3pm and my flowers had not even been made yet that they weren't going to be delivered that day. They assured me that they would and I would shortly receive and email stating so. I waited until 11 at night and called but they were not able to tell me if my flowers ever made it. They told me I would have to wait until the next day for them to call the florist and I am still waiting. Please do not give your business to this company.

JustFlowers.com - God, I wish I had read this before. I ordered from these yayhoos. I ordered flowers for a funeral this morning in Michigan. They were not delivered and now they want to take them to the person's house. I don't even know where they live because the funeral was for a mother of a friend from where I live. I screamed at the lady from Calcutta and she said I could talk to her manager. They put me on endless hold and I am out $81 that I didn't have to spend in the first place.

I ordered flowers to be delivered for my daughter's 22nd birthday. I paid extra to confirm Saturday delivery before 1:00 p.m. At 2:15 I called to find out why they had not been delivered. They assured me they would contact the florist to get status update and call or email me with the update. At 4:00 I called again and they said they have been unable to get in touch with the florist. I demanded to speak to a supervisor. I was on hold for 24 minutes. The same CSR came back on the phone saying she had cancelled the order with the original florist and another florist will be delivering by 6:00 p.m. (This was my suggestion when they were telling me how they cannot be responsible for a non responsive florist.) 29 minutes after hanging up the phone being assured all is well, CSR calls me again to say the florist would not be able to deliver that day.

They offered me a Monday delivery with a $10 discount and a personal apology note delivered with the flowers. (Sounds like this happen allot if they already have personal apology notes in place). I told them to cancel my order and refund my card! Saturday was her birthday not Monday. My daughter left town at 0500 to move across country and would not have been there to receive the late flowers anyway.

Below is the chat conversation that I had with Just Flowers for a $60.00 order that I placed. I also called after be extremely upset by the conversation. When I spoke to the "supervisor" Rae, I received the same service. I will never use Just Flowers again, and highly recommend that you don't either. When I called I questioned why I was never contacted via phone and was told that they contact me thru email. Not! No email was sent to me, nor was it in my spam mail. Since I was out of state, I went through "Just Flowers" never again. I'm told that the flowers will be delivered tomorrow and I'm anxious to know the quality of a $60.00 arrangement. I'll ask my sister to describe them, and if it's anything less then what I paid for, I'll guarantee you that I will go the BBB.

I called ordering flowers to be delivered to a funeral the following day. While placing the order, I specifically asked if they were a local florist and they replied yes. I located them in a search online. The Customer Service Representative then proceeded to take my order guaranteeing they would have the plant delivered and then over charged me. When I questioned the total, he indicated that they were going to reissue the order with the correct amount. This never happened. I received a call the morning of the delivery, one hour before the funeral was to take place, stating the florist could not make the delivery because they could not find a local florist to fulfill the order in time!

Throughout the conversation, it became apparent that Just Flowers had waited until the morning of the delivery to contact local florists! I was shocked especially since the funeral had a 10:00 AM start time! And yes, people, that it took the 20-minute conversation to place the order. I was more than upset about this and asked to speak to a manager. They indicated they were in management and there was nobody higher I could speak with. At this point, I just demanded a complete refund. This florist is a joke. They lied, misrepresented themselves and did not fulfill the arrangement. If you want to know that your product will arrive, I do not recommend using this group.

When will the American public learn not to do business with wire services. Ordering online versus calling a local florist to order their flowers. Trust me you will get better service and a better product for you money!

Just Flowers has "pirated" my website. I am a local florist and if you search for my business by name, a page comes up with my shop information. When you click on the order flower information, it then takes you to Just Flowers website. This should be illegal. I am now missing out on orders that would have come into my shop, but are now going to their website. Do not order from Just Flowers, they charge a service charge and then call a local florist to fill the order. They are just a middleman and have nothing to do with flowers at all, they are an office with telephone operators.

They do not live up to Guarantee: "We guarantee fresh and beautiful floral arrangements and quality gifts that will make your recipient smile. If you are not completely satisfied please contact us within 7 days of delivery by replying to this email or calling ** or ** and we will gladly exchange your item, so as to rectify the issue." Lies!

Paid extra for fast delivery and they did not provide it! The local florist called and said that they would substitute a particular fruit in the fruit basket ordered because it was not in season and said it would be delivered that day. It was not delivered that day. (Remember, I paid extra for this!) It appears that it was left in the truck and started to rot. When it was finally delivered to the woman who's mother just died, I learned the fruit was spoiled, so I contacted Just Flowers Customer Service. Did you know that there are no supervisors there to help resolve problems? Therefore, you can not contact anyone to resolve your issues.

The only option they gave was to send the florist back to exchange the bad fruit and to call the local florist to verify if the recipient was satisfied. So, the florist lied to them, said, he went back but never did. Just Flowers did not contact the recipient and just took the word of their vendor.

I paid Just Flowers in advance to perform a reasonable service. If they did not deliver as represented, then they are responsible for that service. Guess what? No supervisors, no way to locate the actual company, no response to follow up emails, so you lose. Buyer beware of JustFlowers.com!

I ordered a plant arrangement for my friend who had lost her father. The arrangement I picked out online showed a picture of a basket with 4-5 different plants in it. It was a modest arrangement. The website didn't specify any dimensions, but from the picture I would guess that the basket was 10-12 inches by 5-6 inches and the 5 plants in the picture were full and beautiful. About 8 days later, I went to check on my friend and was shocked to see the arrangement on her table. It was a little basket about 4 inches square with 3 little stems sticking out of it! I was so embarrassed and angry.

I called Just Flowers and they said they would check into it and call me back. Four days later, I received an email that basically said, "We're sorry you're not satisfied with your order, but since you didn't contact us within the 7-day guarantee period, there is nothing we can do for you."

I called again and spoke to Rae in customer service. She didn't care at all. She said the same thing the email said. I told her this was totally unacceptable, and she said she would talk to her supervisors and get back to me. When she called back she said they would refund me $10. I paid $52 for 3 stems sticking out of a tiny 4 inch basket! I doubt that I will ever see the pitiful $10 refund. Shame on them! Shame on Just Flowers for profiting off others' grief. This is about the lowest and most disgusting thing I have ever encountered from a business! Don't order flowers from JustFlowers. They will rip you off and take advantage of you.

Ordered a nice bouquet of flowers for over $79 and found out that this company only passed on $49 to a local florist who sent a very small bouquet to my mom. What a rip off! Next time I will be sure to contact my local florist before I use these crooks!

Flowers were ordered on Friday, Nov. 5 for my mother's 71 birthday. An express charge was paid to make sure she received them before 4 p.m. They were never delivered. When we checked the confirmation email they had entered the wrong address.

On Monday, I called to have them resend the flowers. They took down the right address - even repeated it. Flowers were never delivered. I called and they said they have been trying the florist all day with no response. They said, they will try again until they get a response. After checking the internet on this group I'm finding that they do this all the time. Beware. These people will take you money and you will be left with nothing.

I ordered flowers through the website for same day delivery yesterday at 9:30 a.m. They promptly debited my account. I waited all day for them to deliver the flowers before calling them at 6:30. The customer service representative at their 800 number said that its status said delivered, but he couldn't check because the florist shop was closed. I called the next morning to check on the status. The representative said the flowers would be delivered with an apology note to the intended recipient by the end of the day. I checked my email later that morning. I had received an email indicating that the florist did not have the flowers that I ordered on the website available, so they changed the order to something else. I asked when the flowers would be delivered. The representative said that they would call me when the flowers had been delivered. It is now almost close of business on day two and they still have not reached the intended recipient.

I ordered flowers the morning of 10/21/10 for a 10/21 delivery. It is now 10/26 and no flowers have been delivered. No refund has been given and they claim they have been trying for six days to reach the "preferred florist" and can't get hold of them.

The person receiving the "Get Well" flowers has now returned to work. When I call, they apologize and say they will call back. But of course they never do. I demanded to cancel my order and they will not do it until they reach the florist that they can't get hold of. $50.00 for nothing.

Thank you for delivering my flowers nearly 24 hours after my order. Thank you also for not getting the card right too! It seems that I have been spelling my daughter's name, which is Angela, wrong. Thanks for correcting me to spell it Angala. I would have never known different if you hadn't have corrected it for me. Rest assured I will never use Just Flowers again! I wish I had read the hundreds of complaints against your company prior to ordering.

I ordered flowers for my girlfriend's birthday and I paid for express delivery to be delivered before 1 pm. They did not show. I called them and they ended up showing up at 6 pm in my driveway at the same time I did. She then stayed in her car for over 10 minutes putting together a new arrangement because the original one broke probably from sitting in her hot car all day. It was the worst arrangement I had ever seen. The flowers were broken at the bottom and the lady didn't speak English. She didn't even place them in the water properly so half of the flowers were dead by morning. These were carnations that I paid $60 for. The lady was unapologetic and the people at justflowers were rude and would not grant me a refund.

Just Flowers is a bait and switch- Beware!

I ordered a rose bouquet Saturday evening to be delivered to Gainesville FL hospital by noon on Sunday. This was discussed via internet "chat" as well as noted prominently on the order. In addition, I chose this particular bouquet specifically because the web site indicated it was available for "Sunday delivery." About 3:00 on Sunday afternoon, a Just Flowers representative called to say they would need to change flowers and after a frustrating, hour's conversation, punctuated by holds, I was told that the Gainesville florist not only didn't have the roses, but had in fact closed at 3:00 pm that day so Sunday delivery was completely impossible.

I'm convinced that I would have never been told this until after the fact had I not pursued this. After this blatant bait and switch, Just Flowers offered to deliver a bouquet of their choice on Monday! It was made clear to them that Sunday delivery was of prime importance to me. I, too, was offered a 10% discount -- but nothing close to what I was promised during the ordering process. Never use just flowers. Buyers Beware!

I ordered flowers from these guys and a Mylar balloon. They delivered the flowers but no balloon. When I filed a missing item on their web, I heard nothing back. I then sent an email stating my disgust with their service. Now, I receive an email back saying they will refund for the Mylar balloon but it will take 4 to 5 days. This is totally unacceptable and some of the worst customer service I have had. I will never use this company again and recommend that no one else does either.

I can add to all the other reports. JustFlowers.com might as well be a bogus company. They are unreliable, and entirely unreceptive to inquiries. I regret that I was susceptible to their Internet pages. Do not use JustFlowers.com.

I ordered online a bouquet of fresh flowers. The cost for the bouquet was $28.00 and no other charged showed up on the order. Just Flowers called me and said that the florist didn't have the flowers for the bouquet and would I want purple lilacs. I said that was fine as long as the charge was the same. They were supposed to be delivered before 5 and it was 4:30 and no flowers so we called them and about 10 minutes later the florist showed with a basket of yellow mums. I was shocked and very upset. I talked to the florist and she told me that they were supposed to call her back to deliver and she just now got the call.

Also, she had told them that she didn't have any fresh cut flowers and the mums was all she had. They did not call me and tell me that. When I talked to Just Flowers they apologized and said they would credit me 1/2 of the order. When I got my receipt from them they had credited me $5 and my bill was still $40.98. They charged me $10.99 for their delivery fee. What delivery! I know the florist didn't charge them because I've talked to them and they are as unhappy with Just Flowers as I am and they will not ever deal with them either. Just Flowers called them 7 times during this transaction and wanted them to reimburse me $20.00. I don't blame the florist. I know they were honest on their end of it. Just Flowers does not do what they say and they are very deceitful and dishonest. Save yourself a lot of headaches and don't deal with them.

I ordered flowers for my cousin's mother's funeral several days before the service. The morning of the service, someone from justflowers called to say the flowers couldn't be delivered until afternoon -- after the service was over and after everyone would have left the church. I was offered a $10 coupon.

The justflowers website says that their first priority is funerals -- if this is their first priority, I'd like to see what they do with other occasions. What does a flower company do except deliver flowers? Apparently, this one doesn't do this. Obviously, a funeral isn't something that occurs twice -- I don't have an opportunity to say, in the same way, to my cousin that I care about her mother's death.

I would never, under any circumstance whatsoever, order flowers from justflowers again and I would encourage anyone reading this to look elsewhere for a more reputable florist.

Promised flowers to be delivered on Monday - Labor Day. Even though their prices were higher than other sites, since they guaranteed delivery, I bought from them. At 3:30 in the afternoon they sent an e-mail informing me that they wouldn't deliver the flowers until the next day. It was too late to send flowers for Monday delivery. Classic Bait and Switch.

Flowers were not delivered on time to a person in the hospital. They plan to deliver on Tuesday, a day late and unnecessary.

Do not order from justflowers.com. Just like so many other complaints on this board, I paid for a service and did not receive that service! I placed an order with justflowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They guarantee delivery, according to their website. However, this is not the case. At 6:30 pm the following day (day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted JustFlowers, I was told that a manager had left a message on my cell phone, asking me to call them back (the message was left at 5:00 pm).

When I asked where the flowers were, I was told that they could not be delivered that day (keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order. I said no! The "next" day wasn't her birthday anymore. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver.

It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. More than 24 hours has not passed, and thus, I am not sure if the credit has gone through yet. As a result of this transaction, I had to drive to a local grocery store, buy flowers, a vase, and balloons myself. I then had to drive 45 minutes to take the flowers to my son, who was going to take them directly to his girlfriend. I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift. This company has to be stopped! There are many many complaints on this board. I am more than willing to pursue legal action against them.

They called on Tuesday 8/17 at 1:56 PM saying they still had not delivered. I asked that the order be canceled seeing as how it was way past the requested date and I then made other arrangements with someone else. Since then JF, through Allegiance Telecom, Inc has placed at least 8 phone calls and one email stating they cannot be canceled. These phone calls need to stop. I certainly will not deal with this incompetence. The order is canceled and I will not pay for something I did not receive!

I ordered tulips for my fiance as we had gotten in an argument the night before. I ordered @ 9am. I received a call from Just Flowers at 2pm stating the florist did not have tulips and asked if they could deliver a mixed setting of flowers instead. I reluctantly agreed. After work at around 6pm, I called Just Flowers to see if they were delivered. They were not delivered according to them because the florist had a new driver who was slow. I asked to speak to a manager. The manager tried to say the florist would have tulips by 2pm the next day and would deliver them.

I told him that was not acceptable so he promised to deliver one dozen roses before 12 noon. I called at noon and they said they did not deliver because the florist tried to charge them $10 for morning delivery. I explained that was their problem, not mine. The manager kept telling me "we guarantee same day delivery between 9am-5pm" and he could not grasp the fact that this was the next day not the same day. It is now 3:30pm and the flowers have still not been delivered. Never use just flowers!

I wish I had read all these complaints prior to ordering flowers. I had the exact same experience as what I am reading here on this site. I ordered a birthday centerpiece with balloons for a birthday/graduation celebration at a restaurant. I confirmed 3 different times and as others below, they made absolutely sure they had my credit card number to bill me right away. The flowers did not show and after several calls that evening, someone at the end of the dinner showed up with a small cheap vase of four flowers and nothing more. I asked the restaurant to give back to the delivery person but he was already gone. My original order was the Premier basket with 7 balloons.

I talked to them over 7 times in the days that followed and they kept telling me their policy, telling me they had to contact their agent and get back to me. They never did but today when I called, they told me I had to pay for the flowers that were delivered even though they were not what I wanted and I did not want them. I asked her how she would handle it if she ordered black shoes and got brown and someone told her that it was her problem they shipped the wrong ones. She said she was sorry but there were flowers delivered so we had to pay. I'm sure I could keep fighting but in all honesty, the time I am spending on this is not worth it. I concur with others, do not order from Just Flowers!

Placed an order at 8:30 am for flowers to be delivered that day before 5 or 6 pm. Flowers not delivered. Called them at 9 pm to cancel. The woman (from call center in India) said she'd investigate and call me next day. I said to cancel the order. Next day, got a call and seemed not to understand that I wanted to order the flowers because the special occasion had passed and the intended recipient went on vacation. Next day received another call, they apologized and would call the florist to see if they could cancel the order. I said I don't care what they do internally that I would not pay for the order. Then I was told I'd be given a discount. I said, "No, I want to cancel the order and I would not pay." Then I was asked to hold for a supervisor. I reiterated that I was cancelling the order and would not pay. I think the call center lady finally got it. Let's see if the charge showed up on my credit card bill. That will be another exercise in frustration!

I ordered a bouquet of flowers for a birthday. I didn't get what I ordered. Justflowers.com refused to make good on it. Nor did they offer a refund. The florist they used was just as bad. I talked with three different customer service people and two supervisors. They gave me the run around and just kept spouting off policies. Not only that, I doubt very much I was even speaking with people who were/are here in this country. I was treated very, very badly by justflowers.com. I would never recommend them. They will lie, cheat and steal to get your business and then lie, cheat and steal to get out of it. Do not use them! I am out $92. And to be honest, this caused a lot of emotional stress.

I had anniversary flowers ordered for Thursday delivery. They did not deliver and blamed the local florist. Friday delivery? They blamed on local florist. Saturday delivery? Again, nope, they blamed on local florist. I called on Sunday and wanted to deliver the flowers but they add $15 to the bill. And, yes, of course, they blamed the local florist! What a bogus company and after reading all the horror stories, someone in that company needs to be arrested, deported, or both! No flowers were delivered, and frustrated me highly!

I am a florist. We got a call from Just Flowers, telling us they just needed 2 stargazer lilies in a vase. I was out of stargazers at the time, so he said "what about pink lilies?". Pink lilies are less expensive than stargazers, that's cheating the customer. I became suspicious at this point so I said, "I was out of lilies". He said, "well, what flowers do you have?". I told him I was not interested. Their customer ordered and expected an arrangement of stargazer lilies, but Just Flowers was willing to substitute completely different flowers. It didn't even matter if it was lilies or not. I refuse to take an order that will not be what the customer expects.

Meanwhile, the customer thinks it's a done deal while Just Flowers is calling every florist in town begging someone to take the order. If a florist does accept the order, Just Flowers subtracts the handling and delivery fees and keeps that. Of the amount now left, the florist only gets 80%. Not worth it to me. Not once did the man from Just Flowers gave me an item number or referred me to a picture of what the customer ordered. Please understand that Just Flowers is an order gathering service, not a florist!

My husband ordered flowers for me today at 7:30AM and paid for express delivery. It is now 7:30PM and no flowers have arrived. I have called customer service 3 times and the last time, I spoke with a supposed supervisor. I received the typical "I am sorry for this" line repeatedly, but nothing else. My husband told them to cancel the order and they refused. We were told the flowers would probably be delivered tomorrow. We told them it was unacceptable and we would like a refund, which they refused to do. We were told that they would call the florist tomorrow to see what the problem was and would contact us. They told us they would call us right back after every time I called, which never happened. Do not order from this service! The worst!

I ordered flowers for my daughter-in-law who just had a baby boy. The flowers were supposed to be delivered the same day at the hospital. The flowers did not arrive until the next day. I am from out of state and visited her at the hospital the same day the flowers arrived. I asked her mother who sent the flowers. She told me I did. I was shocked and dumbfounded. This was not the flower arrangement I spent $85.00 on. It reminded me of "funeral flowers". Also, the balloon I spent $5.00 for was not delivered.

When I got back home, I called Just Flowers and spoke to a man that spoke broken English at best. I could hardly understand him. I emailed them a picture of the arrangement I received along with my complaints. The delivery was late and there was no balloon. It was not the arrangement I ordered. The next day, the same man called me back and told me they were not "funeral flowers", although he never looked at my email. I told him to look at my email and call me back. I was at work.

My co-worker said they put these non-English speaking people in these positions hoping you will hang up. How true that is, because I wanted to hang up so many times. It just gets you so frustrated when you cannot understand a ** word they are saying. He told me they would be sending out another arrangement to the hospital to compensate me, and my daughter-in-law would now have 2 arrangements. That was fine. My son told me the delivery person took back the first flowers. He said that the delivery person said they were delivered to the wrong person and replaced the arrangement with something even worse. The balloon was attached though this time. Do not ever order from them again. Cheap is expensive.

As a flower shop in a Northern Alberta community, I pride myself with the best flowers that I can get. I try to give the best service to my customers. I have never dealt with a more incompetent company in my life. It takes 20 phone calls on their part to give you one order. They are rude to you on the phone. You can't understand them and most of all, why does it take 20 phone calls to place an order? And if you read their guaranties how can they say all these things as they are just giving the orders over the phone (and they are not good at that ).

They are dealing with shops from everywhere. They don't have a clue on many things and it just makes the shops they are phoning look bad! Sometimes it is not our fault. I know I try my very best to do what they ask but really sometimes it can't be done. just saying I don't understand many things on this company and would never order as a customer from them. It is very hard to understand them as they speak very broken English.

I went online to look for a flower service that delivered to Chipley, Florida. I saw that Just Flowers would deliver to Florida, and I picked out a beautiful arrangement shown on their website. I asked the representative if that picture was exactly what my mother-in-law would be getting and that I would pay the price for it. It was said it was exactly what she would get. It was a beautiful arrangement in a clear vase with rose sprays, peonies, carnations, and ferns with babies breath.

It's not what she got. She got cheap daisies and carnations that she could have gotten from Wal-Mart for $10.00. My mother-in-law called the actual florist who delivered the flowers, and the florist told her that Just Flowers asked for a $25.00 arrangement and would only pay $15.00 delivery. So they sent cheap flowers and charged me an extra $15.00!

Customer service was horrible; they did not refund me my money. I will never ever use this service again. Go directly through a florist near the area you want flowers delivered. They will charge you a price directly and provide you what you want!

The worst service ever. Did not deliver on mother's day like guaranteed. 2 days late. No customer service. Do not order from justflowers.com. A very lonely, heartbroken mother thousands of miles away.

I ordered flowers on Saturday, June 19th, and was guaranteed same-day delivery. The timing was important for a special occasion. The flowers did not arrive until I called to complain 2 days later. And when they did, they were absolutely not the $75 value that I ordered. I called to complain and followed up with a lengthy email. After talking to 3 different people I was offered a $15 discount. I'm absolutely dissatisfied and was not treated well by the agents. $75 was pretty much wasted.

I ordered flowers for mother's 96th birthday on 6/19, asking for delivery on the 19th or 20th. It's 8 p.m. on 6/21 and still nothing after being advised three times that the flowers were on the truck or delivered. She lives in an assisted living facility with doormen 24/7. They have not had any deliveries. What's frustrating is that they continue to tell me the flowers were delivered and this poor old lady has to check with doorman to learn they were not, not to mention the birthday surprise never got to her. They offered me a $10 dollar discount and delivery this morning, which obviously never happened. I am asking for a refund but having read other complaints I am concerned this will happen.

Avoid Just Flowers! You will regret it! I ordered flowers for Mother's Day. My mother in TX never received them. I tried calling the # listed on my credit card statement when I learned my mom did not get her flowers. Voicemail box is closed. I called JustFlowers.com as if ordering again. The representative was argumentative and difficult to understand. She said she would get back with me. Twenty-one days later, I am told I will get a refund on my credit card. But not before a representative tried to buy their way out of their failed delivery, offering me an apology and a $5.00 then $10.00 discount. Not the point. Mother's Day has come and gone. It's nearly a month later. I don't want a discount rate given by a company who can't deliver as promised. I demand a refund, plain and simple. Finally, a supervisor came on and said in 4 business days, I will see refund. Let's see what happens. Avoid this company, or you'll regret it.

For the love of God and all that is Holy, do not use this service. My story is pretty much like everyone else's. Ordered flowers, never arrived, couldn't get a refund...Period. I just wish I would have read the statements from others before I chose to use JustFlowers.com You get Ahmad from India who speaks very little English. The communication barrier is overwhelming when trying to give them your information and even more so when you ask for a refund. Which you will never get! I'm so angry over this whole scam that I could spit. I know I will never be reimbursed my $53.00 and it was a hard lesson learned. Hopefully others will read these entries prior to using this business. Please avoid like the plague. Use FTD instead.

On Friday, May 7, 2010, I made a purchase and canceled within the same hour an order for long stemmed lavender roses within a square vase with a lavender net cost $83.97. Within the same hour, less than 30 minutes, the order was cancelled. I was told it would not be a problem, but the manager needed to call to confirm. Several calls were made in an attempt to verify the cancelled order. Just Flowers' telephone customer service representatives indicated that they were not allowed to cancel any orders. I was told on several telephone calls that a manager needed to cancel the order and they were too busy to talk now, but someone would call me back ASAP.

On Tuesday, May 11, 2010, I was charged $83.97 for flowers I cancelled. The email listed below was written after I exhausted the many left messages and telephone calls to Just Flowers. On Thursday, May 13, 2010, Just Flowers credited my account for $10.00. I am sorry but a $10.00 credit is not sufficient for a canceled order within a reasonable time. More importantly, Just Flowers Customer Service representative promised that the order would be cancelled and the message would be and had been received by a manager. I was advised that the managers were too busy to call at the time, but I was reassured that someone would call me back. As of today, Tuesday, May 18, 2010, I am still dealing with these problems and I have not received a call from Just Flowers. More importantly, the cancelled order delivered were short stemmed mauve roses in a short round vase with lavender net. I am requesting a full refund as soon as possible. Thank you in advance for your expeditious cooperation in this matter.

I usually deal with ProFlowers. I will continue to deal with ProFlowers. I want my money back. Thank you. I am forwarding this compliant to the Better Business Bureau and the Federal Trade Commission. If I am referred to send my complaint elsewhere I will. In this recession, my money and time are limited. $83.97 is a lot of money for my three children and me. Any money due back, honesty should be granted without this hassle.

Do not use this company. I was last-minute ordering and paid $90 and got nothing like the picture and not even an equivalent substitute, but daisies and carnations with some other flowers. There was no way this was worth $90. I tried to contact them, got an answering service, and was told they would contact us. They did not. I e-mailed and never heard back.

Do not buy flowers from this company! I ordered flowers from them and they never shipped. I called over 15 times to get a re-ship or a refund and they do nothing. You're sent to a call center in another country and they tell you the Corp Office will get back to you. It never happens and I'm out this money I spent - and no flowers! They suck **!

I ordered an arrangement on Friday 5/7/10 to be delivered out to a funeral home on Monday 5/10/10 for my friend's father funeral out of state. I received an email confirmation on Friday 5/7 saying the order was confirmed for guaranteed delivery and funerals took first priority on deliveries. So, I emailed my friend flowers would be there for the service on Monday confirmed etc. On Tuesday 5/11/10, I received an email from justflowers.com saying they never delivered my flowers! A message on the email said to call the 1800# to let them know what I wanted to do.

I called and got a guy who barely could understand me an eventually hung up on me! I called back to get a girl who couldn't tell me what happened, there were no managers I could speak with and she would have someone call me. After 5 messages including email messages as well that I wanted a call to discuss what happened with my order nothing! I am so mad and this company shouldn't be in business. So unprofessional and when there's a problem you can't talk to anyone! I have filed a complaint with The Better Business Bureau and I hope no one else gets treated like this! Nothing I can do now, the funeral is past.:(

My funeral flowers never arrived at the funeral and I was not notified until the next day that they didn't deliver! With no explanation, not even sure I will get refunded! This is not okay.

I ordered flowers for my mother's 61st birthday a week before it would fall that next Monday. On the Thursday before, she received a call from someone with Just Flowers asking when the viewing would be for Marcia as they would get the flowers there for that time, the viewing as in her funeral. My mother was shocked. She was at work at the time and this upset her for days afterwards. She at one point called the company and ** them out as I did. They ruined the surprise by calling days before her birthday, but worse asked her the time of her own approaching funeral. I have for more than a week attempted to be refunded but have been denied anything more than a $15 refund, which is not satisfactory on a $70 order. Their customer service is a joke. They do not understand or speak English very well. And if you are lucky to get a call back, the person has the authority to do nothing. Never order from this company.

Do not use this company unless you want to be stressed out by ordering flowers, of all things. Stick with a local florist. They do business through an answering service. They don't send you email confirmation of your order. When someone does call you back, they can barely speak English and sound like they've taken 3 Valium. Ultimately, the order showed up missing the balloons. I paid $49.99 for a bouquet of flowers that my mother told me contained many carnations, and the total price after "shipping/handling/service fee" was $72. For $72 at a local florist, I could've had something that wasn't littered with carnations and perhaps the balloons would've actually showed up.

I ordered flowers for my daughters for mothers day (May 9) to be delivered the Saturday before (May 8). As of today (May 14), only one of them has received them. She didn't receive her flowers until Wednesday (May 12). After countless phone calls and many tears, the company has yet to offer any kind of reconciliation or refund.

Frustration! My daughters did not receive their gifts from me (they both live out of state) and this is one of the few things that I am able to do for them! I spent $40 on each of the arrangements and was really looking foreward to hearing the happiness in their voices when their gifts arrived. As a mother myself, I just want my children to be happy, and this situation has caused nothing but heartache!

I ordered Mother's Day flowers on April 26, 2010 to be delivered on May 8, 2010. They never got delivered. I called to complain, and my order was to be re-delivered on May 12, 2010. Again, it never got delivered. I called again to complain and get a refund on May 14, 2010. The representatives were supposed to investigate and call back, but I never got return calls.

I called again and demanded to speak to a manager, Miguel (rep) argued with me for 10 minutes stating that he is not authorized to connect me to a manager. Finally, I lost my temper and began swearing at Miguel and hung up on him. I called back again, got Miguel again who promptly connected me to a manager. I spoke with Cyzel (manager) who stated that she would call the florist and get back to me. I told Cyzel that the florist is not my problem. My problem is with Just Flowers, her problem is with the florist. Supposedly, they're going to refund my money in 1-4 days.

I ordered Mother's Day flowers for my mom to be delivered on Sunday the 9th of May and my mom never got them, never received a call, and neither did I. To this date, we have never been called nor has any delivery been made! I have tried to call on 5 occasions at different times, and have yet to get through at all! I am sure this is a scam operation because when you try to call at all different times of day during business days and can't get through, then it appears to me someone at that business must have their phone off the hook -probably because they have tons of other complaints already! I will be in touch with my credit card company as to credit me back for the charge! P.S. My computer was in the shop for repairs but I got it back and it had an email from them saying that they wanted to deliver the flowers on Tuesday, the 11th instead?! Unbelievable! I noticed they never tried to call by phone either! Charged my charge card for undelivered/undeliverable merchandise and ruined my mothers day form my Mom!

I'm a florist, and took a phone order from Just Flowers. Although they can "wire" them through bloomnet, they choose to give them over the phone, so the florist only gets a general description of the arrangement, no picture. The person gave us the order, hardly speaking any English, having to ask often to repeat what was said, and we delivered to the address given. Now it seems we were given the wrong address, the wrong town, and now, 5 days later, we are told to go and pick up the order (to go and knock on the door and ask for it), and deliver it to the address where it should have gone. This is their mistake, and they want our shop to take it away from the recipient. I assume they will not pay me for this, and I won't know this until I see the billing at the end of next month. But, for anyone who even thinks of ordering from is company, beware. They will not deal fairly with you as the customer, nor will they deal fairly with the florist that is given the responsibility to fill your order. If you paid a delivery charge, know that the florist does not get that. We only get the original amount charged for the arrangement. Call your local florist if you need to order, or, if you need to send one out of state, they will be more than happy to do that for you. Save yourself money and aggravation.

I ordered flowers from them to be delivered on Mother's Day. My mother received nothing, not even on Monday. I never received a call letting me know that they would not be delivered. I called them on Sunday and was promised a call on Monday. On Monday, they told me they'll call me back on Tuesday, etc. It is now Thursday and they called me asking me if I'd like the flowers delivered tomorrow? I said that I wanted an apology bouquet delivered and a refund, but they refused. They have hung up on me, laughed at me. It is amazing to me that they say they could not deliver because of high volume, however, they had no trouble billing us all for the flowers that never arrived. I am furious and recommend that no one ever use this place again!

I ordered the Make a Wish bouquet on 4/4/10 for $59.99 + shipping and handling for a total of $64 and some odd cents. I have to go back and look at my receipt. I was guaranteed a delivery by Saturday, May 8, 2010, the day before Mother's Day. I got the cowardly computerized call on Monday, May 10,2010 at around 7:30pm and was informed by the computer that my flowers were not delivered on the agreed upon date and if I would like to have them delivered on Tuesday, May 11, 2010. I reluctantly agreed. They agreed to credit my account for an additional $5.00 as the arrangement was not delivered on time. My credit card was in fact charged on May 4, 2010. It was bad enough that the flowers were not delivered on time, but then it gets worse.

Remember, I ordered a $59.99 bouquet of flowers. The arrangement my mother in law received was not even close to being comparable to the bouquet posted on the JustFlowers.com website. I have pictures to prove it. My mother in law sent a picture of the bouquet she received. I called the local florist who JustFlowers.com contracted out with and explained to them the situation. They informed me that they had just received the order on Tuesday, May 11, 2010 and that JustFlowers.com had informed them that I had purchased a $20 arrangement of Flowers. That was an outright lie. This is fraud at its finest. The flowers I purchased were $59.99 and I got $20 worth of flowers. I do not blame the local florist, this is all on JustFlowers.com.

I believe this to be some sort of federal offense, as I bought the flowers on line in California and they were delivered in Oregon. I believe there may be some interstate commerce issues involved here. I found another complaint website about JustFlowers.com and an employee gives detail as to what I just wrote. I have a copy of this as well. I am outraged that a company like this can still be in business and that no one has investigated them for this fraudulent activity. I believe they are ripping people off in the millions of dollars. I am disputing the entire charge with my credit card company.

I order flowers to be delivered on 5/8/10 for mother's day. I have left three messages, been hung up on twice and have left an email for someone to contact me. Today, on 5/13/10, I still have not heard back from anyone and my flowers still haven't been delivered.

I ordered flowers for delivery on 5/8. My credit card was charged and no flowers delivered. No one returns phone calls, just answering service takes a message. They are a scam and have taken advantage of consumers. They need to be investigated.

I made an online purchase at Just Flowers one week ago today, for Mother's day delivery, last Sunday. By Friday of last week, I have seen that a charge had been made to my account for the online purchase. I phoned Just Flowers to confirm that the order was received. A woman notified me that the delivery would be made by 4PM on Mother's day. I spent the entire day at my mother's place of business, waiting to see the excited look on her face when this beautiful bouquet showed up. It never showed up. I called and cancelled my order, or so I thought, since if they would have been delivered any other day, it wouldn't have been what I purchased or asked for.

I never received an email confirmation or a cancellation number, and just last night, received an email stating that my order had been delivered, and that my method of payment had been charged. I called and called that customer service line, that can only "relay" messages to the "main office", and no one ever helped me or returned my calls. This morning, my mother went into work to find the flowers, which were of poor quality, as well as not finding any balloons with her surprise (which I had purchased 3 of, to go along with the flowers). All in all, do not go through Just Flowers. They are cons and scam artists. They cannot be trusted, and I have gone through the ringer to try and get a full refund, which I still have yet to receive. I am out $108.62. I am a college student with numerous bills, and didn't really have that kind of money to use. However, since it was Mother's day, and I finally had something I could do for her. I decided to do this. If everything had worked out right, I might have been out the money, but it would have been worth it. It no longer is.

I ordered from Justflowers.com as well. Guess what? My flowers were not delivered either. I called twice and neither event was documented on my account, which I discovered on my third call. I spoke to Mary at the 800 number (the 310 number is a non working number). I waited on the phone with her until I received my email notification of my original order. I requested the name of the local florist who would be delivering my mom's flowers. She refused to give the name to me. I then requested a direct number to the justflowers.com company. She stated they did not have a direct number. She also stated that if there are any issues with the delivery, I should have gotten an email to the fact, in which I didn't. I admit that I did get more help and information from her than the previous two people.

Since I charged the flowers with my debit card, I called TD Bank and they promptly helped me set up an electric claim to dispute the charges and eventually credit my account. I am not waiting to see if they finally deliver the flowers. Obviously, there is an issue with them. As of now, I am waiting to hear back from the florist for an electronic confirmation that the order was received and date of delivery.

It sounds like I am part of a growing crowd of people who ordered flowers for Mother's Day delivery and was duped by a company who promised delivery on Mother's Day only to find out that the flowers were not delivered as agreed and promised. I will never use this company again or Teleflora who put me in this position in the first place because they promised delivery on Saturday and on Saturday sent an email saying they could not deliver until Monday.

I have the same problem everyone else has. I have been calling for three days now and get sent from answering service to answering service. I stopped payment through my bank and made a report to the BBB. Apparently, if enough complaints are made to the BBB, they will have a complaints site pop up first before the just flowers site and that will warn everyone that it is a bogus company. The sad part is, I couldn't even afford the flowers I picked out but it was for my mother and I figured I could do without something to give her something nice and now I don't have the money and she never got the flowers.

This is an update to what I sent the other day. After another bogus phone call to my house by someone else who couldn't speak English regarding flowers that still hadn't been delivered from Mother's Day and then hung up on me, I decided to hit "*69" to get the phone number. All the 800 numbers that the company lists are bogus. They connect you to some 3rd party answering service. Here is the number I got: **. They finally e-mailed me a statement saying they were cancelling the order and would issue a credit on my credit card. But I don't believe that. I'm still going to call my credit card company. I also contacted the Better Business Bureau and Attorney General for the state of California. I encourage you all to flood their telephone lines and the BBB and Atty. Gen.

Ordered flowers from justflowers.com. I've never used them before but they guaranteed Mother's Day delivery. Ordered them Saturday afternoon with a confirmation that they would be delivered on Mother's Day. When they were not received, I called and was told there are no supervisors available, and that one would contact me. Most of the employee's are very difficult to understand, foreign accent. I reported that I wanted my order cancelled. I did not even get a confirmation email, reporting that I wanted a refund.

Almost 2 days and nothing. I spent hours for 2 days straight being hung up on and arguing with people who could care less the only thing they could say was I will call your mother in law and apologize. I got the runaround for 2 days, finally I got a hold of someone who supposedly put their manager on the line and was asked to hold on again so she could call the florist. What a surprise she hung up on me. After an hour later, I finally spoke to someone who told me she was sorry and would handle it. She even gave me a direct number to her. I called my bank to stop payment, the money had already been taken out. So I called back the number to get them to refund it to me and surprise the number she gave me was a 1800 sex line. I was completely floored. So the bottom line is I'm out $85.00 and still no flowers. I will never order flowers from the internet again.

I ordered flowers from justflowers.com. I have never used them before but they guaranteed Mother's Day delivery. I ordered them on a Saturday afternoon with a confirmation that they would be delivered on Mother's Day. When they were not received, I called and was told there are no supervisors available, and that one would contact me. Most of the employees are very difficult to understand due to their foreign accent. I reported that I wanted my order cancelled. I replied to the bogus email they sent me as a confirmation, reporting that I wanted a refund.

On Monday, late evening, the flowers were received with an apology to my mom. I still did not receive any return call or return email. I called my bank and requested a stop payment, reporting the offense. My bank is currently investigating the fraudulent expense, and reported that the amount will be recovered through their investigation affairs department. Due to placing a hold on the payment, my concerns now are that they may try to report that as nonpayment, promoting some kind of collection, and try as they might, affect my credit.

Can you say "class action"?! I actually gave these guys the benefit of the doubt, but wish I had seen these entries before trying them again this year. Same story... I took my money when I ordered two days prior to Mother's Day, then no delivery. Last year, they did the same thing, and when the flowers arrived 2 days later, the entire bouquet was dead in 48 hours. This year was even worse, because my mother is leaving the state for two weeks beginning tomorrow, and they have still not delivered. I have no doubt that I will be disputing this charge once they deliver a bunch of dead flowers that will be left sitting on the front porch for two weeks. I'm out $60 and hours worth of my personal time.

I put an order in for flowers to be delivered to my wife on Mother's Day. Not only were they never delivered, they charged my account and I can't get anyone on the phone to tell me what is going on with my order nor am I able to receive a refund. I have been hung up on three times. This business is an absolute joke and should not be able to continue to rip people off. I am an officer of the law and I will be using my contacts to investigate this further. This is theft and these people should be prosecuted. This is mental anguish of not having a gift for my wife on mother's day along with the frustration of being ignored when I tried to inquire about my order. My money was stolen from me.

Add me to the dog pile! No delivery made! I ordered the Friday before Mother's Day. Knowing the odds of delivery on time are slim, I requested a Monday delivery, after Mother's Day! Three calls to the only phone number they supply and the "representatives" are new to the English language and claim to be only an answering service. No call backs and I suspect I will be disputing this charge soon.

The same as everyone else, I ordered flowers for my daughter and my mother-in-law for Mother's Day. I could bore you with my numerous unresponsive phone calls to the "Customer Service" (which is an answering service). I will cut to the chase, I finally got a hold of a person at one number to place a new order (change of tactics), they did have a supervisor call me. The supervisor apologized for the non-delivery of the items, swore that they would be delivered the next day...yeah, one was without a balloon, the other not at all!

OK, this scam service cannot be denied payment unless you cancel your card! This is a shame. I have learned a huge lesson. I am going to make sure, I put on my Facebook and Myspace account to ensure my friends and family never use them. I encourage others to do the same. I plan to try my best to shut them down, if they steal money from people that are trying to lift a spirit or to show respect for another, then I think they would steal from a child!

Placed the order on mother's day and got my confirmation. They called me to confirm my order which was never shipped. I called 5 times that afternoon with no reply! Please be aware! They customer service isn't there company; have a hard time speaking English! And hang up on you when you ask for details as they don't know what to answer aside of I'm sorry! Terrible and unreliable company! Please watch out for this one and they are the same company as flower delivery.com

This is the most bogus company ever. Not only were my flowers never delivered, I cannot even get a representative on the phone to track my order or give me a contact for the local florist so I can contact them directly. I cannot believe a business like this is operating. My major concern and problem here is that their website- justflowers.com looks legit and they will continue to rip people off. I ordered thousands of dollars a year in flowers to be delivered nationwide to friends and family commencing celebrations, condolences, and announcements. I have never had problems like this before. They only reason I used this company was a last option for a same day delivery. Their costs are extremely higher than others. Don't use this company.

My complaint is the same as everyone else who has lodged a complaint with this company today. I placed my mother's day order at 8:40am on Thursday, May 6, 2010 for a Friday delivery 5/7/10. On Saturday, with no delivery, I accessed JustFlowers.com to track my order. The only option is to enter the order number and email address and wait for a representative to review, research and respond (still no answer).

Since no delivery has taken place as of today, I called their published number for complaints and only obtained access to "the answering service". The girl could not and would not give me any information about my order, my requested cancellation and refund or about the company! Big red flags on this one and with all of the other similar complaints. I will be turning them into the FBI for investigation.

One could replace the "lowers" of Just Flowers and insert a few other choice letters to get the concept of this company, their respective business practices and lack of customer service. Economic Consequence at this point is a charge of $76.46 that I cannot confirm will be processed for refund!

I spent hours on 5/6/10 trying to find the right arrangement for mother. I found what I wanted on JustFlowers.com, ordered on 5/6/10 for delivery on 5/8/10. Here it is 5/9/10 and the flowers/gifts were never received! I called all three of the numbers listed on the website, finally reached an answering service, Miko was her name. She took my order number and phone and name and was to have customer service call me soon. I am still waiting, going on 3-hours!

My bank has not been charged yet, which makes me wonder if they ever intended to process the order. I have email confirmations, all stating delivery! I have never been so frustrated! They are in California, I'm in Washington State, mom's in Eastern Oregon! Very disheartening, I am not reading other horror stories about this company too! Someone needs to stop their operations, shut them down, they do not follow-through on what they publish on their website about 4-hour deliveries. That's false and misleading for those of us who order in good faith! And to take advantage of people on Mother's Day is not reprehensible! I can't imagine how many poor souls ordered funeral arrangements from them and never got their flowers; how sad.

I don't even know if the address above is correct or legit. It's not published on their website anywhere! That's a "red flag" right there. And only phone numbers (all of which belong to an answering service) and a fax number on on their site, along with an email address. That's very suspicious too.

We are over 500-miles from mother, she thought we forgot her and the stress of having to chase down this order is awful! I can't talk to a live person, they won't answer my emails, I faxed them a cancellation request, Nothing, no response!

I managed to get ahold of a wonderful lady, Terry, at a local floral shop in John Day, Oregon where mother lives. She went above and beyond to try to locate my order. Didn't have it! God bless her, she took a new order and after she has dinner with her childern, they will take the flowers to mom. Now that's customer service! God bless her, I wish I would have used her shop to begin with. She even mentioned that JustFlowers.com is not easy to deal with and has had multiple complaints herself. My order cost me $94.89 with JustFlowers.com. Now have to spend another $100 with a local florist to get mom her flowers. Someone please stop these people. I will do what I can to help put them out of business.

At 9:00 on Friday morning, I ordered flowers for Mother's Day that would be delivered to my mother's work. She leaves work at 2:30 and I paid for the shipping that would be delivered same day. I was told the flowers would arrive by 2. She didn't receive the flowers that day at work so we had them rerouted to her house. It is Sunday and she still didn't receive them! I called customer service for hours and all they say is someone in the main office will call you back. I've been waiting for two days and no one has called me back! I never saw a company like this before! I canceled my order and I still got charged the money and they said, "Well, the main office will call you about the cancellation." Meanwhile, I still got charge $60 for nothing! This company is horrible. Whatever you do, do not order from Just Flowers! You will be ripped off!