ItsHot.com

I work in the customer service team and I will reply to complaints on behalf of ItsHot.com. We apologize for the delay. We were just informed of these complaints.

We usually ship with FedEx International Air. Delivery to UK or to most places in Europe is within 2-4 business days. We always ship packages fully insured and with delivery confirmation. Unfortunately to some addresses, FedEx do not provide any guarantee delivery and would only insure a minimal amount. In those cases, we look into other delivery services who would fully insure the package that is also reliable. However, it takes longer for delivery to some addresses. I have updates now that for locations specifically mentioned on previous complaints, we are able to expedite shipping with full insurance coverage.

Also about duty charges, It says in several visible places on our website that we do not charge duty. But your local government might. These are the charges that are imposed by the local governments and we have no control over them.

We have quite a few customers from the UK that we ship to every week and practically all customers tell us that similar items they purchase from us cost around 70-100 percent more locally. We stock over 20,000 unique designs and most of them listed at factory-direct prices. So even with duty charges, the savings are considerable.

About the comment from Lake Grove, we are very sorry the bezel got lost. The watch is not defective. This particular model has a removable bezel. It screws off so it can be changed for a different bezel. Since we do not consider it to be our fault that the bezel got lost, we weren't able to take the loss and provide the new bezel for free. We did offer the new bezel at our cost though. This is a very popular watch model and we've sold hundreds of watches of this particular model to date. This is a single complaint about it and nobody else had any problems with the bezel or anything else with this watch model.

Hope the above clears some issues but if anybody has any questions you are welcome to give us a call or email us. You can also use the live chat feature. Customer service is our top priority always and we provide award winning 24/7 support so if you have any questions, concerns or need help with ordering an item, it will be handled immediately.

I am from Scotland, and I was looking for a good quality watch for my wife's graduation present. I ended up spending $1,700 for a watch and earrings. I was told by the sales person it would take 3 to 5 days, but it took 3 weeks. I was told a certain price that didn't add up. Me and my wife called, and we also emailed to complain, but Timur said we Brits are too serious. that is very bad telephone manners. I told him I had also had to pay $200 for customs duty. I was never told about that. I emailed customer service, I and never even got a reply. Nothing. This is very poor service. I will never order from America again. Please print this, and maybe they might change their ways. I am disgusted by the way we were treated, after they got my money.

I purchased a Joe Rodeo "Rio" Watch for women from ItsHot.com in January 2010. The second day I wore my watch, I noticed the diamond bezel was gone! Apparently the bezel is defective because how does a real diamond bezel just fall off a watch? Especially since this was the second time wearing the watch! I was devastated! I contacted ItsHot.com and told them about my situation and they refused to help me. Their customer service is poor to say the least and obviously the workmanship of their watches just as poor as well. I consider this to be a horrible way to do business because I feel the watch was defective and I'm sure if this happened to me, it must have had happened to other people as well. I don't feel anyone should be sold a defective product.