Intelius

On 14th of Nov, I visited the website to look up a phone number and paid a $.99 fee. Then they started charging me monthly for 2 subscriptions of $19.95 each. I didn't catch the charges until recently 12th of March. I called and cancelled my subscriptions and asked for refund and all they can do was give me the current month. I asked to speak with supervisor and they stated supervisor cannot assist me and I will get same answer. Someone needs to shut these people down quick or have them change the way they charge for services. It was very misleading and I have contacted my credit card company as well.

I cancelled my subscription to their services several months ago. However, I received notice from my bank that they had charged my account for another payment on 1-30-12. As this was a debit card and I didn't have enough in my checking account to cover it, I was charged both for their fee and an NSF plus a second NSF for a charge I had made. When I complained to them, asking for a refund, they told me they cancelled the service they had just charged me for. I objected, saying I hadn't cancelled merely asked for a refund, I was told curtly that the matter had been handled. So, they just took the money and ran, leaving me with no coverage, no refund, and two NSF charges.

They advertise on their website to find people/background check, etc. I was under the impression I was paying a one time fee of $14.95 to search unlimited for 24 hours. They keep charging my account outrageous fees. I was charged within less than a month, over $100.00 for using their site one time. I have called twice, to cancel my account, to which, they have not honored my request. I had to cancel my credit card I used with them, and get a new card, in order to prevent them from continuing to charge me! I just did research online, and found a list of people complaining of the same issues with the company. They are scamming people, and getting away with it!

Intelius is a fraud! I went online to purchase one single phone report for a telephone number that was harassing me. When searching for a company that provides that information, I came upon Intelius. They advertised that they charge $0.99 for one phone number, and that's what I believed had happened. When I received the phone number information, it was absolutely incorrect. It gave me all wrong information. When I was balancing my checking account, I found that they had charged my account twice for $19.95. I called them and they said I joined their identity theft program, which I had not! They are fake and fraudulent. They refused to reverse both charges. I would warn others to never use Intelius ever!

Intelius is operating a scheme and fraud. They charged me $19.95 on my credit card, for services that I did not request, without my authorization.

I used People Search by Intelius to locate a former tenant. None of the info was accurate; one address was a parking lot, and the other address did not exist at all. I spent a half day driving to the addresses given to me, and the report was $11.89.

Due to fraudulent activity, attacking a family member, we are combing through the Internet to insure our personal information is no longer for sale on the Internet. We contacted Intelius and explained our situation. However, we were informed by a Customer Care representative that in order for us to secure our information to be not available on the Internet and through their site, we have to provide a copy of drivers' license of each person we are requesting to have their personal information and name removed from their website. My answer to that is we did not consent to have our personal information listed on their website in the first place. Therefore, we insist on having our information removed or we will take further action. The Customer Care representative did not cooperate. I spoke with this gentleman on the evening of Wednesday, April 27th at 10:00 pm.

The damage: This is an invasion of privacy. None of my family members consented to have our information available on the Internet (financial, work, residence, etc.) This is an invasion of privacy. I ask that you please do not publish this to your website.

I have charges that I did not authorize from Intelius, which is a scam per the internet and free credit reports. I have never ordered anything from these companies. Citibank/Sears refused to remove the charges from my balance. And they told me I have no rights since I am a deadbeat because I am unemployed. And if I report this to you, they will make sure I don't get a job and lose everything.

This is a company that help search for people. I purchased one report for $9.95, which I paid for using a debit card. Close to that time, I was charged for $19.95 for a service I did not apply for. I just received my statement and saw the charge. I was doing some checking and I found another $19.95 pending on my account that was not yet posted. I called the number and they are going to refund the amount that is pending, but they would not refund the charge from last month. I did not intend to apply for the service, nor did I use the service. I am not sure how I got signed up for this, but I can say it was not a clear process. The company would not consider refunding the $19.95.

I paid $4.99 for information on a phone number and the site guaranteed no charge if no results were found. It came back with a result that was not correct or current, but then told me I could pay another $4.95 to find out if the information was right or current. I sent an email stating I wanted my money back, that I did not receive a correct or current information and was not paying more money to get that information. They replied and said I could have a free search, but not my money back. I told, "no, I wanted my money back" and they told me no!

On Aug 18 2010, I ordered the 24 hour pass from Intelius. After finding they did not have updated information I called to cancel. I was told I would be refunded the money I paid in one to two business days (Aug 20). On August 26, 2010, Intelius took out the amount of the order that had been posted to my account on Aug 24 (4 days past the "refund"). When I called to see what went wrong, I was told the "refund" was being posted to my account that day. It was posted but took additional time for it to be "back" in my account.

Eight days after this "refund" was processed, it was back in my account. I have spoken with Germany about some re-post fees that occurred due to his staff being less than honest with me about when my money would be returned and he saw the issue and stated, "We do not process any re-post fees." Pretty much, I am out of luck. When I asked for his supervisor, he said he was the only one who could help me and that I would not get my money back.

I am responsible for several properties that are unoccupied for extended periods of time and the USPS likes to dump undeliverable mail in the mail boxes, but that is another story. One piece of mail was an important document and I went about finding where this person actually resided. I started at People Search and was redirected to Intelius.com where I paid a $0.99 credit card fee and found the address of this person and delivered it to him for which he was very grateful. The next month a charge for $16.95 from privacymatters123 showed up and this was repeated the following month. I called my credit card company asking what this charge was and they told me to call the 1-888- number that was shown on my charges. I was out of town for a while and dropped the ball with checking out privacymatters123 but when I did check them out on line and by phone I discovered that they were scammers.

I called the 1-888-number asking who they were and I was told that they were an agency thru which I can receive my credit scores and alerts by email. I requested that I be terminated and they emailed me a termination notice with a cancellation number. I have gone after my credit card company to get my money back and I have since received an credit notice for $67.80 which is four months of charges. Note that I received a credit notice and have not as yet actually been credited. Time will tell!

So from People Search to Intelius.com to privacymatters123 dot com or dot org both are scammers. My return emails to them at the link that they provided were returned as undeliverable.There is also a connection to classmates.com which is another bunch of scammers. Check them out here.

I went online May 7, 2010, to purchase one mailing address from Intelius for a charge of $1.95. It appeared that I had accidentally purchased a monthly membership for $19.95. I immediately called the phone number provided to explain my concern and get it straightened out. I was told by a very nice lady that I had indeed only been charged $1.95 and I had done everything correctly and there was no additional $19.95 (per month) charge. I thanked her graciously.

Today, May 19th, I received my credit card statement with the $1.95 charge from Intelius plus a $19.95 charge from Intelius. Of course, I called Intelius to explain that I should only have the $1.95 charge and that I had called immediately to clarify that there were no other charges, no monthly membership! Sherron checked my records and verified my call. He said that at that time, there was no monthly membership charge, that the membership was activated after my call, by me typing in my email address. I do not recall activating anything after the call because I was so afraid of ordering something I did not want. He explained to me that company policy was no refunds, but he could offer me a discount of $14.95 instead of the $19.95 charge.

I continued to explain to him that I cleared all of that up by my phone call and was assured I had not been charged for more than I ordered, and finally asked to speak to his supervisor when I was getting nowhere with him. Shelly repeated the same spiel of no refunds. I questioned the legitimacy of her company when I again explained that my phone conversation on May 7th assured me I would only be charged $1.95. Of course I have not "used" the monthly membership from Intelius because I did not subscribe to it. I simply purchased one mailing address and was assured that was all I would be charged for.

This is an internet service to do investigative background checks, people searches, etc. I used the service to find a person in connection with my mother's estate. The people search option was $1.95, which was debited from my account on 4/7/10. I read the agreement language carefully and did not find that I would be charged for any future items. For the next several days, I kept receiving phone calls from an unknown caller. When I answered, I was advised that based on my Intelius purchase that I was eligible to receive large discount coupons. I would receive a free sample of coupons, then if I liked the offer, I would be billed $19.95 per month to receive future offers. I told the caller that I was not interested in receiving any samples, not interested in the offer at all, and did not want to be charged, to which she agreed and promptly hung up on me.

After reviewing my bank records, Intelius debited $19.95 on 4/7/10, resulting in two overdrafts of $35 each. I contacted Intelius, advising that I did not agree to have my bank account debited and that I want $89.95 returned to my account. Intelius agreed to refund my $19.95 but not the overdraft fees. As of today, 4/12/10, I have not been refunded at all.

I went online to perform a onetime people search for $1.97. Apparently, the company said that I agreed to a $19.95 charge monthly. When I saw this issue on my checking account, I contacted my bank and then the company. All I ever agreed to was a onetime charge of $1.97, period. When I contacted the company, I was told and requested a refund I was told, "That's not going to happen," by a 'supervisor' named Emma id # 8876. If I ever agreed to what this company is saying then it was done to get to the onetime check and it was not clear as to what I as a consumer was agreeing to. There were many pop ups and I just wanted 1 check and that is all I ever did.

I was told by the 'supervisor' that it didn't matter how many times I used the service I was being charged period and there was no refund period. I was refused numerous times to be transferred to someone higher. I was told point blank "you are not getting any higher than me". When I requested to speak with her manager I was told "he doesn't have a phone and will not speak to a customer, that's what he pays me for." I have requested that the service be canceled and my money returned. I have no conformation on whether or not this has occurred.

It's a Rip off! Don"t use it, not even once! I used the "free" and it ended up that they would charge 99 cent so I went with that. And when looking at credit card, they never charged me 99 cents; they charged $19.95 three times in a matter of a month. They refuse to give any refund!

I just happened to google my name and found that my personal information was very easily available for all to see on the web. I have emailed the company to remove my name from their database. They say this will take 3 weeks. I am concerned and upset that I have no recourse or control over what personal information is published about me on the web. There should be a law that limits having this type of information readily available. I feel very exposed. I feel this is a personal security issue and information on my date of birth, address, and phone number should not be so easily and publicly posted on the web.

I then called the next company Twenty4proplu. I said basically the same thing to them and I was passed to a supervisor. She said she would credit all the charges back to my card. Then as I looked at the ID numbers, I said why would, 2 different companies have the same ID system. So I began to investigate and found they are all the same companies under one company, Vertrue Inc. They have changed their names a few times from all the Civil Action from different states. Their tactics remain the same. Scam, Scam, Scam

There is a lot of info to be found on the internet about complaints for years under Memberworks. Then the name changed to Vertrue Inc.

Here are some of the names they use: Essentialssm, Connectionssm, ValueMaxsm, Travel Arrangementssm, MoneyMastersm, SmartSourcesm, PrivacyPlussm, PremierHealthsm, Premier Health Plussm, Premier Health Trendssm, Home & Garden Rewardssm, 24Protectsm, BusinessMaxsm, CardMember Protection Servicesm, HomeWorkssm, Leisure Advantagesm, Simply Yousm, Simple Escapessm, Galleriasm, 24 Protect Plussm, Privacy Plussm,HomeWorks Plussm, 24 Assistancesm, Travel Sourcesm, Lifestyle Rewardssm, Card Protect Plussm and Your Savings Club.

On people they say they can find avg. income,judgments, property, bankruptcies,address and other information. They took my money $39.95 and gave none of the information which they lead you to believe they can obtain that information on the person you inquired about. None of the information they ssaid they can get was accurate and when I called they tried to tell me that it states the avg income for the area ect is what they state they can get which is untrue.

I find out now that I must close thios account, wait about a week for a new charge card,then proceed with my life and hope they have not scammed me for other charges they passed along to others.

I went online to search for an ex-army friend whom I lost contact with. I authorized this fee (1st time - $0.95, 2nd time - $1.75). The website stated after these purchases that they offered an identity protect services for $19.95 and if I chose not to honor this services; I would have to cancel within 30 days or my credit card would be billed. I cancelled the services that same day and time as well as received a confirmation page back stating my request had been recieved and my credit card would not be billed.

Today (9-09-09) I went online to check my account and found that my credit card was billed on (9-07-09) in the amount of $19.95. I called intelius and spoke with a female representative who stated there was nothing she nor her company could do and I would have to contact my bank because they already made a credit back to my account but it would take 7-10 days for this to take affect.

I tried telling the representative that my account should never had been debited to begin with and their $19.95 debit caused my account to go into overdraft. The female representative stated that I should talk with my bank because there was nothing they could do. My point is they was not authorized from the beginning to debit my account.

I usually keep my account at a $20.00 balance, I just happened to deposit 45.00 in my account the day before or I would have bounced 3 checks.

I used their service to search for someone, paid $14.95. Then they took my card information and charged me for a service I did not request, sign for, or even view. I read ALL small print, and there was no indication I had enrolled in any future service or continuing payments.

I ordered 2 different reports on the Intelius website looking for a conviction on someone who had violated one of my family members. The police told me it was public information and should be easy to obtain. I paid Intleius for 2 separate reports only to have nothing turn up. The person I was doing the search on DOES have a conviction which should have showed up on the report I ordered and paid for. Intelius refuses to refund my money. Very frustrating.

I was charged $19.95 on my bank account for services I DID NOT request. This apparently occured after visiting a web site for another type of service

$19.95 charged to checking account & $50 in insufficient funds.

They offer a one time use of there people search for 3.99. Then they sign you up for a monthly subscrition for 19.99 that they automatically withdraw out of your checking monthly. I contacted them on line and told them to stop an unauthorized subscription and the said they would reveiw the matter but charged me again the next month. I contacted them by phone and told they I would take them to court but they wont stop stealing money from my checking account and won't cancel my subscription.

I have requested in writing and via telephone for this company to remove my information from their website. Although they did remove it they put it back on.

Various from missed job opportunities to a break-up, to people teasing me about my age.

on 12/15/2008 I had a transaction from Look-UpAnyone.com, which is Intellius. After this transaction, which showed up on my account 12/22/2008, other companies made unknown, unauthorized charges to my Visa debit card. After almost $500.00 worth of overdraft charger and several weeks, the bank finally got the unauthorized charges debited to my account and dropped the overdraft charges. I went through alot of stress and had to borrow $500.00 to cover my expenses and bills, until it was straightened out by the bank's fraud department. I would like to prevent this happening to others. I learned after it happened that Intellius has let this happen to peoples card information before. Are you going to contact the attorney general about this company, or should I? any help would be appreciated. thank you.

over $500.00 of overdraft charges, that were eventually returned, but i had to borrow the $500.00 to get me through the time it took for the bank's fraud division to straighten it out. I also went through tremendous stress and had to rely on ani-anxiety mediacation to get me through.

on 12/15/2008 I had a transaction from Look-UpAnyone.com, which is Intellius. After this transaction, which showed up on my account 12/22/2008, other companies made unknown, unauthorized charges to my Visa debit card. After almost $500.00 worth of overdraft charger and several weeks, the bank finally got the unauthorized charges debited to my account and dropped the overdraft charges.

I went through alot of stress and had to borrow $500.00 to cover my expenses and bills, until it was straightened out by the bank's fraud department. I would like to prevent this happening to others. I learned after it happened that Intellius has let this happen to peoples card information before. Are you going to contact the attorney general about this company, or should I? any help would be appreciated. thank you

over $500.00 of overdraft charges, that were eventually returned, but i had to borrow the $500.00 to get me through the time it took for the bank's fraud division to straighten it out. I also went through tremendous stress and had to rely on ani-anxiety mediacation to get me through.

This website claims to offer a 99 cent telephone lookup service. If you receive a call from a number you don't recognize, they provide the name of the person calling. However, they kept my credit card number in their system and then tried to charge 19.95 per month for their identity protection service. I read all of the fine print carefully when I ordered the phone lookup service and there was no indication that I would incur any further charges.

The internet is full of these kind of scams. Freecreditreport works the same way - you get a free credit report and then they will charge your credit card a monthly fee until you finally get through to them and tell them to stop. Their phone lines are always busy to make it harder to get through to them.

$19.95 in unauthorized charges, and time spent figuring out how to get ahold of them, waiting on hold, and verifying that they have stopped charging me.

I thought I was paying for a one time reverse phone number look up, but am being charged on a monthly basis. There does not seem to be a customer service or way to contact them to stop the additional services that I did not okay or contract for. How can I stop this and not be charged? PLEASE HELP ME!!!

I went to their site and authorized a 99 cent transaction. when I got my bank statement they had charged my card 2 additional charges of 19.95. when I called they took one of them off but said they couldn't take the other off because it was 30 days. according to my statement it was only 25 days between charges. either way I did not authorize these charges

I asked them to cancel my account after a free trial period and they have charged my credit card for services on 10/11/08 and again on 11/5/08. They have charged my credit card without my permission. I am also notifying my credit card comapny on this issue.

They have put my account over it's limit, and I have been charged a $39.00 over the limit fee.

All I need is to have them refund all the money back. I am not sure How many customer they did like this? I would like to report that this company is a scam! They are a fraud company! I wish somebody can make them stop cheating! Please help

I was trying to find a long lost cousin, so I ordered a one time only telephone number report for $4.95. Some time later I discovered two monthly charges to my debit card for $19.95 from Family Safety Report which I didn't authorize. It turned out to be a service that allows you to search for child molesters in your neighborhood. All of my children are grown and I would never have signed up for such a service, especially since you can go on to Gov. sites and get the same info for free. There was no email confirmation for this membership, nor for the charges.

The only way I found out that the site was connected to Intellius, was by doing a search and finding others' complaints. I am careful not to opt for any bonus services offered on sites so I was really surprised to fall victim to such a scam. They did credit back the charges when I called.

Did an online search that brought back old useless informaton. Before doing the search intelius.com said it was a one time fee of $4. They then charged my credit card $11.40 instead of the $4 they had stated. They have just charged my card again, this time $19.95 for a subscription. I did not join or request any subscription. I DID NOT AUTHORIZE THE $11.40 OR THE $19.95 CHARGES. They are fraudulant charges put on my credit card without notification, authorization, or permission.And since then, they have put my personal unlisted information of my whereabouts online.

I logged and paid for info relating to date and sale of a former property I owned in Brooklyn. Info showed only one sale of the property dated 1958 listing the party to whom we sold the house which was accurate. We purchased the home in 1960 and sold it in l974. I paid the $14.95 (#13173319) and asked for charge to be reversed because the info was inaccurate and they refused to reverse the charge.

Also, my daughter died in 2004 and is still listed on my info. I asked that the inaccurate info be removed and they requested that I send the request by fax which I did and the info is still listed. My brother died 2004 and also is still listed on their site. I want this corrected and my money refunded for the inaccurate info on their site and they should be held responsible. Thank you.

i am deployed in afghanistan (us army 69th infantry from n.y.) i went on www.intelius.com to do 2 reverse phone searches and a backround report to find a old friends number to tell him i am deployed. the 2 phone searches got cancelled and they still charged my card 9.90 each search and the backround report using my friends old number showed the wrong person(s), i did not get any info i was promised.

i was told i was getting a refund for the 2 phone searches but i have not and my refund for the backround search which cost me 49.95 is in dispute. all my money was wasted and i was lied to by there website telling me by entering my friends old phone number and his name they will give me his new number and address, but they didnt. they werent supposed to charge my card until the 2 phone searches were complete and the info was found but they couldnt find the info and they still charged my card.

i wasted 70.00 after being promised from there website that the info could be found if i paid the fees. im in a combat zone and all i want is a refund for the 3 charges of 9.90, 9.90 and 49.95 but they will not do anything or respond to my emails or my camp j.a.g officer. i did not get what i paid for i didnt get anything. i want a refund. Im a soldier fighting here to stop terrorism i dont need to get ripped off. please help. thanks

I ORDERED A REPORT TO DO A REVERSE TELEPHONE NUMBER CK. FOR A PERSON WHO WAS SENDING PORN E-MAILS ON MY TELE. THE INFO WAS OUTDATED, INCORRECT, NOT THE RIGHT PERSON AND NOT THE RIGHT TELEPHONE COMPANY. IT SAID IT WAS A LAND LINE, WHEN IT WAS A CELL PHONE. THIS INFO WAS OUTDATED BY OVER 2 YEARS. I ASKED FOR A REFUND THEY REFUSED

These people are listing our phone numbers(which are unlisted) our addresses, my husbands duty stations (Navy) and for a fee will sell you our social security numbers, our real estate property info and location. Plus criminal background checks, birth dates and telephone verification. No wonder peoples idenity are being stolen and fraud is committed...these people like intelius are a feeding ground for criminals. Even though some of the info about us is incorrect, alot of it is fact and we want our selves removed from this and any other sites like this.

This is an invasion of privacy. It also puts me and my family at risk by listing our socials and physical address,giving out our non-listed, non-published telephone numbers not to mention a map with print out instructions. Some of this info is inacurate and could be considered fraud if someone purchased this report.

Intellius advertises they will return the name and address of the person by giving them the cell phone number. I paid $14.95 for this service and received the cell phone provider (US Cellular) city and state. I requested a refund by email as their services are guaranteed and received no reply or refund.

I paid $14.95 for nothing and I just want to warn people.