We ordered & installed beautiful cork floors from IFloor, less than a year ago. We upgraded the liner and they are in a 'summer' room, so there is infact very little foot trafic. WELL, they are now fading and starting to 'pop', so I e-mailed IFLOOR...for the past three days and have gotten NO response. I find this very unprofessional and not very good costumer service. We love the look of our floors and really just want them to work with us. Hmmmm...I guess as soon as they get your money, they just don't want anything else to do with you!!!
Consumer Complaints & Reviews
I made a purchase on 11/26/08 for 300sf of laminated flooring this product had to be shipped from charlotte,nc. the salesman asured me that I would recieve my floor's by 12-05-08. I called several times and spoke with timothy about my order he informed me that my order was in route and that it should be at the store by 12-05-08. I even received a email from Ifloor that my shippment was in route.
But needles to say that when I drove up to the store on friday 12-05-08 the store was closed. I called ever number that I had on this company to find out what was going on. Finally the next day there was a recording that stated that the company had filed for bk chapter 11 but was having a big sale in a couple of days. I'm very upset and disappointed with the way Ifloor is handling this matter no call,letter,no floor's and on top of that my money is gone. Now they want me to contact there attorney to try to get this resolved. I have left several messages to the attorney no responce. This is poor business something needs to be done
We placed an order for flooring in Aug 2007, was told that when it was delivered to their Bensenville Illinois warehouse we would be contacted to come & pick it up, was in the process of laying the flooring that we had purchased from them in 2004 when we realized that we were never called to come & pick it up & contacted IFloor in Aug 2008, was told that it would take a while to locate my flooring and that we had no right to be upset or concerned since it had been a year since we placed the order. Over the last 3 months we were told that the Bensenville warehouse is no longer in operation, that it was shut down around September of 2007, that whatever stock was there was shipped to a central warehouse in Washington.
It is now December, have been in contact with them constantly, they have not come up with my flooring that I paid for nor have a replacement that was similar, despite me driving to their local store to compare products several times, sending samples of the flooring that I currently have - at cost to me - to California to have someone compare it to the stock there which didnt match, Aaron Cline offered to refund money & when I contacted them to have a settlement from them because I was able to locate a floor from competitor, they offered to refund my original amount plus 5% but not to cover the cost of the floor.
I have since attempted contacting them by phone several times & by email to no avail. I called them today & suddenly they are filing chapter 11 as of December 4th (according to their message).
It is going to cost me approx $200 more to get the floor through another company, we have been unable to complete the remodeling in our house & have had no kitchen since Aug 2007 - we have to eat out for every meal - and the costs for the cabinets & countertop for the kitchen has increased as well as we are not sure if the company that we purchased our appliances from in Aug 2007 still has them. We may be out the cost of our appliances - approximately $5000. The original cost of the flooring from IFloor was $1428.45. The other offer was for $1500 from Art Gallagher. The cost of the new floor from Lumber Liquidators is $1655.75 with tax.
We ordered laminate flooring due to be in store on 12/2/2008. When we did not hear from them we drove to the store to find out that the store went out of business yesterday. 12/2/2008. Of course they have my $2,000.00
We purchased 1200sq ft of laminate flooring from Ifloor (online-big mistake). We installed one room and noticed something was wrong. Everything stained the floor even the laminate cleaner. We put in a claim with ifloor and they sent an Independent inspector who found nothing wrong (big surprise). They refuse to do anything more. Now we are stuck with a floor we cannot use.
It cost us 3000.00 to purchase the floor. We cannot afford to buy another, but we cannot afford to put this terrible product in out home.
Purchased engineered wood laminate flooring that has a lifetime warrantee against failure. After a short time the floor began to peel, separate and chip anywhere there was any traffic. iFloor told us they would contact the manufacturer but offered no replacement or refund. After over a year of putting us off, we went to small claims court and won a judgment. iFloor still will not cooperate and seems to not care so we are continuing collection procedures.
Flooring failed to perform up to any minimum standard and looks and feels very bad now.
I tried, unsuccessfully, 4 times to place an order. I finally gave up and called and cancelled the order. The first time I gave them my ATM information and was told that they would not put it thru to my bank until the order was completed. I never OK'd or completed the order. They sent me the order and a form to authorize withdrawal of $4055 from my bank account.
The order was incorrect and I called a second time, but got another person who proceeded to take the whole order again. This happened repeatedly 4 times in total. I never completed the order and I never signed the bank authorization, but they caused $4055 to be removed from my bank balance and now I cannot get it undone. I called them and they say they cannot send in an order to my bank to remove it. I went to the bank and they say they cannot undo it unless the oder goes thru and posts.
This company has control over my money unauthorized and now I am faced with the possibility of checks I've written bouncing. Now, I have checks coming thru and my money is tied up by this company. This was a nightmare experience and these people were very incompetent changing their stories every time I attempted to straighten it out. They do not post the name of the company that owns this company nor do they respond to me when I ask for the name of the CEO. I just emailed and asked for the name of the holding company. How do I find out who the company is and how to contact the owner of the company?
This company has sent in an unauthorized withdrawal notice to my bank for an order that was not approved or completed. I had to withdraw $5000 from my CD to cover any checks that might post before this is solved. I have lost 2 days of work trying to place an order and undoing their incompetent handling of this transaction.
