HeartlandAmerica.com

I ordered r1-22213 z1pspin DVD duplicator for $149.99 on 2-11-2012. It is not here yet. Where is my order?

I ordered a cordless drill and cordless mike set. When I received the order, the drill price changed from $49.99 to $59.99. I called and canceled the whole order. I sent the drill back. I asked for a full refund and never received but $13.99 back. Since Dec 2011, they had charged me for a mike set that was not in stock. I had sent a money order of $76.99. I called them 4 or more times and they continue to lie and sent nothing. So I told them you will hear from the NY state attorney general's office.

My first experience with Heartland America was good. I had purchased a video recorder back in December of 2011 and had no problems with it. Since the first purchase my email inbox has been bombarded with advertising from them. Recently I saw a watch in an ad I was interested in, and had only viewed the watch.

The advertised price in the email flyer they sent did not match the price when the web site opened from clicking on the ad. I chose not to purchase the watch and simply closed the web page. Just to be sure, I clicked on the ad again and the same price appeared. Again, I just closed the ad. Several days later I was checking my email and saw two emails from Heartland America that my order had shipped. Both emails confirmed two separate orders for the same watch going to the same address.

I called Heartland America as this had to be a mistake. The first person I spoke with was nice, but she was unable to help me. So she transferred me to a senior representative. The senior representative, Chris, spoke to me rudely and told me that I screwed up and that there is no other explanation. I explained that it would make more sense, that if I did want to purchase the watch, and had I wanted two, that I would have placed two of the same item in the cart and made one purchase. Chris told me the only resolution was to return both items after they were received, and when the items were returned back to Heartland America, only then would I be credited back for the items. I was extremely upset and sent an email to info@heartlandamerica.com expressing my disappointment.

The email received no response. Today, I called my credit card to dispute the charges, only to find out that not only had Heartland America charged me for the two watches I did not order, but they had also placed an additional charge on my card that I never authorized. I now had to cancel the card so no other un-authorized charges could be placed on the card. The trouble Heartland America has caused me was totally not worth it. I am now going ahead and contacting the Better Business Bureau and the Attorney General's office.

I recently bought a Prodigy Acoustical Guitar (I've owned 2 prior to this). It would not stay in tune and then the string base totally gave way. Needless to say, I am very disappointed. Where do I go from here?

I recently purchased MZ-20504 lower cabinet with the upper cabinet. I (account #**) was called by your organization to renew my preferred status & shipping which I did. I told the operator at the time that I had a problem with the above cabinet. I was transferred to another department where I told the operator the above cabinet had a defective lock on it. I had stored a number of my items in it and couldn't unlock the unit so we had to drill out the lock. I was told to purchase a new lock and send you the bill. Since I had already replaced it I asked for a credit on my account and was refused. I, therefore am cancelling my previous renewal and will advise my credit card company to that effect. Please credit my account.

I purchased a pair of solar powered lights (item no. MB-63420). I paid cash by credit card. One of the light is defected. Before this company will send me another light to replace the defected one, I have to return the defected one first. I don't have any problem of sending the defected one back. My complaint is why do they have to receive the defected one before it is replaced? How do we know that the company will not send the same one back to me? I feel I should receive a new solar light. First, I trusted them when I placed the order, with a credit card. Now it seems it is a matter of trusting me to send the defected one back. Stand behind your product, as you have advertised. Replace the solar light immediately. Thank you.

I ordered a DVD duplicator from a web ad. It was never delivered. When I received my Amex charge, I called Heartland and they said they would ship it out immediately. They stalled and stalled until more than 60 days had passed and now American Express refuses to open a dispute because it is "too late" and Heartland stalled me knowing the deadline would pass. They refused to allow access to their President's office, will not take calls and demand that I write them. Letters are ignored. Do not buy from this company unless you want to be "taken"!

I found that Heartland of America entered me into their Elite Shipping program without my permission or knowledge, and was charging my credit card for the past three years; a yearly fee of approximately $40+ dollars. Heartland would not issue a credit. The credit card company (Citibank) did nothing. So finally, I contacted the California Consumer Fraud Bureau. They sent a letter to Heartland and I was issued full credit.

I placed an order on Nov. 5th and was told it would be here for the 12th. As of the 13th, it has not arrived. This was a birthday gift and I needed it for the 13th. When I called the company to tell them, I was told it took 5 business days after it was shipped. I was not told this when I placed the order. Otherwise, I would not have ordered.

I ordered some products from this company about a year ago and didn't think anything else about. Well, they charged my card $43.98 on March 31, 2010 so I got the number and called. The male was very rude and would not give out his name or let me speak with anyone else. I advised him I did not sign up for a membership nor did I get a renewal form. The customer service rep didn't care and said I won't be getting my money back. I didn't even know that they had kept my card on file. Is there anything I can do besides filling a complaint with my bank?

I have paid Customer Number: 7425894. Order quite some time ago and as many as 6 different service reps have said on back order then I sent this email on 3/12/2010: Thank you. I still think that the pricing you have charged me on this item is still screwed up. When I first ordered this from the catalog I had at that time and on the cover it stated 10% discount and $10.00 off any product inside catalog along with free shipping. I gave the order taker the catalog #, item # and was told the original price was $29.95 then with my 10 % discount as a member of Heartland - $2.95 = 27.00 then with my $10.00 off any order as stated on cover = $17.00 then using 1 of my 2 membership coupons of $10.00, ($10.00 each), from my membership - $10.00 = $7.00 plus (+) the $2.99 processing fees = $9.99. Is this not correct? Please advise. Thank you.

In a message dated 3/9/2010 2:40:03 P.M. Central Standard Time, heartlandamerica.com writes: Thank you for contacting Heartland America! We do not offer compensation for delayed orders. You were notified at the time of purchase that the product was temporarily out of stock. As soon as this item is available, your order will be filled and shipped to you. You will receive an email confirmation when your order has shipped. This is an expected date the items will be delivered to our warehouse.

Due to circumstances beyond our control, this date may change without notice. If you have any further questions or concerns, please do not hesitate to reply. We would be happy to assist you. For easier reference and to expedite our response, please include all previous/relevant emails when sending your reply. We appreciate your business and value you as a Heartland America Customer. $19.96 plus frustration and misrepresenting themselves.

Well, they say that they will take it back but I'll have to pay the return mail. I suppose that its a cheap $10 lesson to be on guard against scam artists like these. If you look on the Internet (Google) and search for HEARTLANDAMERICA and the words SCAM or COMPLAINTS you will find thousands of hits. I think that the state of Minnesota should investigate this establishment and make them correct their ways.

My 82 year old father purchased a jacket from Heartland. After becoming very ill from the toxic fumes (chemicals) that were in this jacket (which was never worn), he asked if I would help him return it. I took the jacket to my home and kept it in my closed office because the smell was very strong. The next morning, I returned to my office to re-package the jacket. The smell of the chemicals from the jacket being in my office all night was so strong, I became nauseous trying to get it back in the bag and sealed. I went directly to the post office and was in line for some time. I had to stand away from the package as the smell was affecting my breathing. My hands even smelled like the chemicals from the jacket. When I returned home, I had to wash my hands to remove the strong odor. When I returned to my office, I had to open all the windows and air it out for some time so I could work.

Prior to returning the jacket, I called Heartland and informed them of the defect in the jacket materials. I requested that my father be reimbursed for having to ship it back. They told me that the shipping cost would not be refunded. My father would like a full refund of $32.98 for the jacket that made him very ill plus $9.86 for shipping it back too the company. I am very shocked that this jacket got through the proper inspection channels. There is something very toxic about the materials used.

My husband, Don, purchased a set of 7 harmonicas from Heartland America Catalog, customer number 3558595 Order number 16236883 for a Christmas present for me. They came boldly marked "Made in China". I contacted the company to see if the harmonicas had any lead in them. I certainly do not want to inhale any lead in my lungs. The contact person told me they were not suppled with the information from the manufacturerer. I asked again for them to contact their manufacturer for me. They said they didn't have the information. This is crazy. Do I have to take this? Don't I have a right to have the manufacturer contacted about a product's content? This is crazy. I do want the harmonicas, but I need to know if there is lead in them. We are captives of China now.

i bought a lap top computer from heartland america they advertised in their book a price on it was $549.99 it was 2 have windows xp when i got it only had windows 2000 called dell th supplier an they sent me th xp disk when i got it found out that u couldnt put the xp windows in it because where the disk goes is bad i have a 90 day waranty on it with a 14 day return itwill cost $50 2 send back moe than it cost 2 have fixed the service person here where i live tells me there might b more wrong with it i ordered it on aug 3 0f this year when i called customer service bk told them that i was goin have 2 pay 2 get the windows put in they replyed that they were sorry i paid 4 this with my visa card after taking my card info i ask them if the computer was a new one they said it was a used 1 they said it came frm dell where they get them from in burnsville mn this book they sell their stuff out of doesnt say anything about the stuff being used the have got every one thinking it is new an its not i have the sale book that i can send 2 u thank u

On checking my Visa account online I found Heartland had charged my card $147.91. I called Heartland, was finally connected with Karen who said I was charged an additional $39.95 for"Internet Value Club". I did not knowlingly accept this charge and believe it was somehow hidden in the online ordering process. (Perhaps a "CHECK THIS BOX IF YOU DO NOT WANT"), or something similar. This has happened before and was addressed in a timely and fair manner.

I had returned the product UPS after being unsatisfied. Originally they said there would be a credit to my account and after waiting a few months for a credit to be made to my creit card I called back and their response was they were not giving me a credit because this product was not guaranteed. They also said I did not return the item in the correct amount of time which is 30 days. I stated I have proof of it being sent within the 30 days by UPS and it cost me an extra 4.90 to send it back. I also stated that it is clearly printed in black and white that they have a SATISFACTION GUARANTEE POLICY in their brochure and there is no reason for it not being upheld.

Their excuse was that this particular item was not covered in this policy. It was never disclosed that there were certain items not covered under this policy. They owe me 30.99 and that is not including the money I put out to return the item UPS. I truly hope this matter can be resolved since they were not willing to work with me.