I ordered a few things from their website. I thought they had unbelievably good prices for iPod accessories. First, the order took about a month to get here. At first, I was pleased with the merchandise, until I tried to use the speakers that came with the 5 Item Multimedia Accessory Bundle for the iPod touch 4th generation. Following the directions, I put the batteries in the speakers, put the plug into my iPod, and turned it on, and nothing happened. I took my iPod out of the speakers, tried to turn it on, and now, it does not work anymore. I only had this iPod for a month, and it worked just fine before I tried to use these speakers.
Consumer Complaints & Reviews
I ordered and received the AC Travel Wall Charger for the Apple iPhone/iPod in early May 2009. In early December 2009, it stopped working. I emailed customer service and got no response, so I called and spoke with a receptionist who said the company policy was not to refund or replace after three months. I asked to speak to a supervisor who was not available, but she said she would leave him my contact info and have him call me. I never heard from him. In early January, I emailed the company and never heard back. On Jan. 15, 2010, I spoke with the receptionist and asked for her supervisor, whose name she said was Louis but he was out sick.
I again explained the situation to her and she again told me they can't do anything after 3 months. When I asked for the name of the head of the company, she said she couldn't give me that information and there was no way she could help me. I believe a product should last longer than 8 months and that a reputable company would replace it.
I placed a substancial order with HD 3 out of 6 items were either the wrong item or defective or missing. I have about blown up my phone trying to get ahold of them by phone and their phone is always busy no matter what time I've called or what day of the week.
There has been no response to my e-mails either.
I am so disappointed in their service and the product. I will never order from them again and will discourage anyon from doing business with them.
I placed an order for IPOD accessories on January 7th, 2009 totaling $24.39. On January 15th, I received one item and it was incorrect. I emailed them, because they never answer the phone and do not have an answer machine. I wished I would have since the complaints before placing my order. They asked me to send a picture before sending out my new items. I demanded my items by Janaury 21st or else I am filing a complaint.
I ordered two ipone cases two weeks ago and still have not received them. I sent an email 1 week after I had been charged and received no response. Four days later I received an email stating that the package was shipped on the 12th, today is the 19th and still no package. Two cell phone cases don't take 2+ weeks. I called 5 times in a row and let the phone ring 20+ time and finally someone answered. He told me my package should be here within 2 days.
He could not explain to me why it takes two and a half weeks to get a package that probably weighs less than 2 pounds.
On 12/17/2008 I ordered products from HD Accessory.com for a total of 25.35 including shipping and handling.
The company shipped the items parcel post. They promised delivery before Christmas. I waited patiently. But receive nothing. I called on the 26th of December 2008 and was told the items were delivered on the 23rd of December to Staten island, New York 10312 and I was given a tracking number for USPS
This does me no good as it only says that a package was delivered to my zip code. No one signs for parcel post - it is just left out side or in a mail box. I spoke to my mailman this morning, the 26th and he doesnt remember seeing any packages for me..
USPS told me to tell the vender to put in a claim with them and replace my order. The vender did not want to do that. The vender wouldnt replace the order or even call USPS on my behalf. The most he would say was here is the proof it was delivered?.
and USPS could care less. it just leaves packages at your door step and its done its job.
I am out 25 dollars although i did put in a claim with my credit credit card company i dont know if it will stick due to the post office proof of delivery to a place in a zip code i happen to live in. My grandkids dont have cases for thier Ipods and they were looking forward to them on Christmas day, this company gives other small business a bad name, and USPS is terrible way to send mail if you dont plan to get a signature.
