Hayneedle.com

I ordered a Dimplex Electric Fireplace in October. I received the first one, and it was damaged. I called, and they gave me a store credit for a second one. I received it, and it was also damaged. I requested my money back and found one elsewhere. They said it would take 30 days to get money back. After several e-mails and being told "The check is in the mail," I am going to take other actions. The total was over $350.00, and I am paying interest on a credit card for a product that I do not have and do not have a refund to pay off the credit card!

I went to AMazon.com looking for a swingset for the kids. I found one for $260.00 from Hayneedle. So I ordered it! All I got was a box with about 40 lbs of bolts and nuts. I contacted Hayneedle, and they said that is the order. I told them on Amazon.com, no where do it says you are ordering a box of bolts and nuts. They said that they will return the money, but I'm getting the run around

Several other people posted comments that they did the same thing to them. This is an awful business. They lie, steal, mislead people with false advertisement and won't return your money. I will be suing them in small claims court here in Tampa.

I ordered a 5 by 6 oval Bangor braided rug from Hayneedle. It was delivered in good condition, but the colors were more vibrant than the picture had showed and it was not as big as a regular 5 X 6 should be, and along the edge, it was messed up. I called customer service, and they said that since it was in good shape, I have to pay the shipping. I got no customer satisfaction. I will spread the word about Hayneedle!

I ordered a glider rocking chair for my due-in-two-weeks wife. I received the rocking chair with a knife in it. All items were ripped open from plastic, wood crack, scratched and chipped. The back cushion had candy-like hard substance stain, there was no hardware or instructions. They wasted my time and energy, just another thing to take care of and worry about.

We ordered a bunk bed with trundle from Hayneedle. The first bed came with multiple pieces damaged. It was complicated and frustrating to exchange it, in spite of their "no hassle" guarantee. I had to miss 2 days of work to wait for the freight company to pick it up and then again a few weeks later to accept the new delivery. The new bed was all fine except for a cracked and unusable guard rail. We asked to exchange the guard rail for an undamaged one.

The customer service rep told us we had to send back the guard rail with everything else it had been packaged with. This included other pieces of the bed which means we'd have to disassemble the whole bed that our kids are sleeping on in order to get a new piece. This is not "no hassle" by any means and it is also ridiculous to boot. I am trying to work up the chain of command there to get some recourse, but at this point it looks like I will probably have to file a complaint with BBB to get anyone to listen. Miserable experience, terrible customer service.

The consequences include, missing multiple days of work to deal with pickup and delivery of damaged items. Hours spent dealing with customer service, and $800 on a bed that is partially unusable as is.

Complaint Closed. I forwarded the email from Consumer Affairs to MaryAnn @ Hayneedle.com and received an apology for untimely response to the issues with the hammock and stand, along with a refund. I will purchase from Hayneedle again.

Received Hammock and a week later received stand. Box containing stand was a mess. The accessory bag with nuts and bolts was open and a bolt was hanging out of a hole in the box. The styrofoam bracing the stand parts was broken and the stand had numerous, large scratches on the finish. One of the rubber boots was torn.

The end caps on the stand were not made to fit this particular hammock. As a result, the metal inserts in the end loops of the hammock would not lay flat in the end cap and bent. Without the metal hammock inserts the loops become worn and fray quickly.

I called and spoke to MaryAnn on 6/17/10, sent pictures via email. She sent 2 emails saying she would get back to me but has not. I sent my final email today advising that expect a refund in an amount equal to repainting the finish on the stand and a replacement boot and, a kit that would allow the hammock to be used with the stand or, for Hayneedle to pay for boxing and shipping the hammock back with a full refund.

I ordered a stuffed bear at $99.98 and the hair is falling out. It started falling out as soon as we got it. And now my child has gotten attached to it, so we don't want to send it back. I think we ought to get at least half of our money back, if not all. My child screams if we even think about sending it back.

Followup: Hayneedle has admitted that the furniture that I purchased doesn't even have a "white glove service" option. I couldn't have gotten it delivered and assembled in any way, shape, or form. However, they have apologized for my inconvenience and are refunding $90.00 for my trouble. And they actually suggested a local company that they found that might be able to help me. Not a lot more I could expect.

After ordering an entire bedroom set, I discovered that the order was on its way to be delivered by FedEx (I had no idea FedEx delivers furniture). Imagine my alarm when I realized that an entire bedroom set would be left on my doorstep! When I called to plead for help, I was told that it was too late to get "white glove service". I had never even seen that mentioned on their site. I also don't understand why they cannot make provisions five days before the announced delivery to have the furniture assembled and the packaging removed. They obviously know that this can be a concern because they offer "white glove service" for an additional charge.

I informed them that I would pay any additional charge if they would help me get my bedroom set upstairs and assembled. They were adamant that it was too late to make any arrangements. I can't believe that such a large corporation could not make an "exception" and help a customer. I am a retired widow and I have no one to help me with getting the furniture together or upstairs to the second floor. I will probably have to find someone to unpack, carry upstairs and assemble my furniture. It will probably cost a lot more than Hayneedle's "white glove service". The emotional distress I feel looking forward to this delivery is indescribable or I might have to drag the furniture around my new condo (hardwood floors) all by myself. The adamance of the people I spoke with was alarming. They are obviously not concerned with their public image.

I ordered an item from this company with the understanding that they had a no hassle return policy if i so needed to use it. Before I received the item, I had located the item on Overstock.com at a much cheaper price. So I called Hayneedle.com customer service and told them that i did not want the item afterall. I was informed by their customer service person to just refuse the package when it arrived to my house and everything would be fine and i would receive my full credit. I refused the delivery from UPS and then went on to track it to be delivered back to the shipper within two days after I refused it.

I ordered and paid for a package that is supposed to include a hammock stand, cotton rope, and a pillow. The stand and the rope arrived, but not the pillow. I contacted the company about the missing part and asked for partial refund or replacement if it cannot send me the pillow, but the Customer Service Rep emailed me back simply stating that my pillow has been canceled, with no other discussion about compensation.