Half.com

As a seller it cost me $2.66 to mail a DVD media mail USPS to a buyer, plus an extra 25 cents for a padded mailing envelope and my time. The actual cost to the shipper is $2.86. Half.com charges the buyer $3.00 shipping but only reimburses the seller $2.39 for the shipping cost. Half.com charges the seller a 15% commission on the sale plus what is a 20% on shipping cost. There have been 2 postal increases since they set these rates and have not responded directly to the issue after several complaints.

They finally paid me off. After a long time of frustration trying to get my money without any success, they finally sent me a manual check with the due amount. This put an end to a long odyssey with this company.

I sold a book on Half.com. After I listed the books for sale, your email and bank account had fraudulent activity. I had to delete my bank account and my email address. Due to me trying to fix this, I never checked the Half.com account for about a week and half. I sold this item. As soon as I realized that I sold this item, I emailed the buyer and let her know what had happened and that I was sending the book out. I also provided a tracking number. I switched my bank accounts and emails on Half.com and eBay. I then received an email stating that the buyer requested a refund. I emailed the buyer once again and stated that once she provided a tracking number, I would issue her a refund. Half.com issued the refund and now is deducting $32.37 from my bank account. The buyer has the book and will not answer back on any of my emails and Half.com is now making me pay for a book that I never received payment on.

About seven months ago, I used to sell books in this website, some of which were International Edition books. Because of this, they cancelled my account and put my money "in hold". When I asked them when they would release my money, they said I had to wait 90 days to make sure all those buyers who wanted to return their books got their money back. More than 4 months passed and they hadn't still released my money, so I tried to communicate with them via telephone and email with no positive results. They just gave me the run around. It was then that I turned to the BBB for help and they finally answered my complain saying that they were "sorry" because my emails never "reached" Half.com support and asked me to fax them some documents and let them know when I did so. I already did and let them know and they are gone again! Somebody has to do something with these guys since they can't keep doing this. A lot of people are having the same problem.

Another Half.com seller claimed his customer never received their order, and threatened to leave negative feedback, if I didn't refund the money. The order arrived a day after he claimed it was lost. I have the delivery confirmation to prove that it was delivered by UPS. I trusted this seller's claim, only to discover a day later, that not only did he receive the book, but he also would not return the refund. So, in short, he was issued almost a $50.00 refund, plus he got to keep the $50.00 book.

The seller doesn't respond, and Half.com's "customer service" have not investigated, or done anything to combat this fraud, return my money, and to punish the eBay/Half.com seller. Also, there's no number for customer service at Half.com, and their email "customer service" is an automated response, and it never addresses the issue. If you have a problem with Half.com or a seller, you're on your own. Half.com will do nothing. You see, they're great at taking your money, just not good about returning it.

I placed the item from Half.com at November 30, 2011. The transaction number: **. Then I've never gotten any shipment information from the seller and Half.com. I wrote my first email to the seller, Chavannes 942, and asked about the shipment details December 16, but I have never gotten any response from there until I wrote the second email to the seller December 23. The seller said that they didn't know why Half.com sold the book to you; it had been sold 2 days prior. If Half.com charged you, please take that up with Half.com. What the mess! During these days, I just got two automatic responses from Half.com, but didn't give me any explanation yet. I'm upset. Whatever the reason at all, you should give a realizable way to fix it. I already paid a lot of attention to this order. I just placed this book from the other seller because the winter quarter will begin soon! It's too late. Now I just want you to return the credits back to my card for the refund that you charged.

I am acting on behalf of my elderly parents, Suzanne R. Harvey, PhD and Robert R. Harvey, PhD formerly of Stanford University. They are the co-authors, co-publishers and holders/owners of the copyright of their book entitled "Virtual Reality and the College Freshman: All Our Friends are 18" (Alamo, CA: Alamo Trails Press, 1999); ISBN-10: 1893739007; ISBN-13: 9781893739000. We have not sold a brand new copy for over a dozen years. We never sold in bulk, just individual copies through a website (now defunct) and a PO Box (now closed down). However, "like new" counterfeit copies and pirated copies keep appearing on the Half.com website; mostly from the bookseller "supremeknight". Half.com refuses to do anything about it instead, without explanation referring to its "VeRO Program".

I ordered two text books from two different sellers. One was extremely slow in mailing book. It took her 3 weeks to mail it. When she did, it only took one day to be delivered. The second book has never arrived. The seller was contacted twice with no response. I was finally able to 'file a claim' with Half.com and hope to get a refund. I did contact them before I filed the claim. I only got a canned response. Their policy states that it can take up to 30 days to resolve a claim. This means that if I wait, I will be outside my ability to do a charge back. I will be requesting the charge back from my credit card company now. From my experience, just do not buy from Half.com. I dealt with two sellers with bad service and got no response from the company. I am an Amazon seller and buyer and have never had any trouble from them.

I started selling books with half.com 6-7 months ago. Everything was going well, until they suspended my account. I emailed them and they asked me to fax some documents proving the account was mine and invoices for the books. After faxing all the paperwork (2 months ago), I never got any answer from them and the account is still blocked. The problem I'm having is that they still have money that they didn't pay me. I am also selling on other sites (Amazon and Barnes & Noble) and never had a problem with them. If half.com don't want me selling with them, it's fine. Just pay me my money. Thanks.

After repeated attempts to resolve a payment issue with this company, they still refuse to assist me. I sold a textbook months ago. The customer received the item and paid. Half.com said that they cannot put my payment in my account since the account is closed. They keep trying to put money into an old account number and will not allow me to edit the information with the new account. This company has no customer service number to talk to a live person. The closest I came was a PayPal service rep who gave me no help; eBay was equally unhelpful. I am looking into a class action lawsuit against this company since it seems that they ** a lot of people in the same way!

They are crooks--downright crooks. I was a heavy seller on half.com until back in June when eBay suspended my account for no reason and, of course, half.com followed. I had a selling account balance of $3,033.55. I was told that these funds would be held for 90 days and to contact them on the 90th day so I would get a check. I contacted them on September 17th. Weeks go by and I have not received any response. When I reported them to the BBB, all of a sudden, on October 4th, I got a response to fax documentation (utility bill, license, etc.) and that in 72 hours after doing so, they would respond. It's now October 21 and nothing. I want my ** money!

A seller intentionally sent a wrong book and I am supposed to bear the cost of return shipping, packaging, and transportation costs. I was unwilling to do that. I will never use this business again for my purchases. There is little customer service and it is lousy at that. Do yourself a favor and do not try to get your money back from them. Do a chargeback on your credit card or bank and file a dispute with them, stating you did not receive the service that you paid for. Your bank will act on your behalf. This is how I got my refund. For all you people who are owed money, keep proof of that and seek an attorney. It seems like this is a good class action lawsuit.

I sold many books, never received payment. When I went to look up, it said, "Total Payment Status, Failed." I have emailed them 3x but only get a standard response that they will get back to me. They never do.

On August 16, 2010, I bought a book through **** which is an eBay company. Once I received the book, I realized that I would no longer need it. I contacted the seller and we agreed that once I returned the book, I would receive a refund. I got a confirmation on September 13, 2010 from the seller and **** that the book was received and the refund was given. After reviewing my bank account on September 15, 2010, I realized that my refund was still not credited. So I called the ****'s number but there was no one I could speak with.

So then I contacted eBay and spoke with a lady from their customer service who spoke with a representative from **** and that I would receive my refund by today, September 20, 2010. I do not want the situation to linger because from the reviews of the company, it shows this is a recurring problem with them. My issue, so that it is clear, is that I just would like to be refunded my money from the book that I returned. Below is a link that shows I am not the only person that has had this same problem ****.Thank you.

I sold $5,000 worth of books and when it came time for me to get paid, they suspended my account. I have sent them all of my information and they never respond to me. I can't go to school because I was going to use this money to pay for it.

My account was suspended over 90 days when I emailed for my money of $3000.00. They requested information, which I faxed three times. To this day, no money. Now it is $5000.00 as it was two accounts. Can someone help? I am owed $5000 for books and movies that I sold and they refuse to pay.

Half.com and eBay company closed my account yesterday. Yesterday was June 8th 2010 and they were suppose to deposit my money on the 7th day which was June 7th. Because they closed my account, they stated that they are holding my money for 90 days. Is that legal? If not, what can I do about it?

I sold a book on half.com to a buyer in MI. I shipped the book in a secured envelope with a receipt that stated the weight and destination of the package. The buyer went and claimed an empty package with half.com. Half called an investigation without asking me anything about it, and refunded the buyer the money. Any buyer on half.com can buy a textbook and claim that he/she received an empty package, and can get a free book. Beware! There is no seller protection! So any book you sell on half is a free item and a loss to you!

I ordered textbooks for college courses. One of the books never arrived. It is now two weeks past when it should have. I have contacted the seller, who just said he mailed it and doesn't know what happened. (This seller was new to the site, and had no previous feedback. I used this one because it was close, less than 65 miles away!) Supposedly, Half.com lets you file a claim if an item is not received. It says that a "file claim" button will show up 48 hours after first email to seller. However, it has been more than 48 hours and the "button" won't show up. I cannot find any other way on this website to contact anyone. I don't know what to do now. I don't have the time to try to order a used book since the term is 1/3 done. I don't have the money to buy it new, either. The credit card has already paid out on this book and I never received; and it doesn't seem at this point that there is a single thing that can be done about it.

We sold thousands of books on Half.com. They closed our account for unknown reasons. They said we have to wait 90 days before they can release our money to us. It has been well over 90 days and still, they haven't released our monies. They requested several documents from us including driver's licenses, utility bills, etc. All of which we immediately faxed to them. They refuse do not return our emails. They are withholding $111,000.

I purchased books from these two sellers on Half.com. They were listed as in very good condition. What I recieved was junk, purchases I would never have made if I had known the condition they were in. The condition of both of these was misrepresented to say the least. Both had defects that were never mentioned.

Half.com has been unresponsive in resolving the issue.

I could get the purchase price back on one IF I return it, I eat the shipping costs both ways and as well as my time, gas, packaging materials, etc. The other, I am unable to file a claim on. The option does not appear. Four attempts to contact Half.com about this has yielded nothing other than one email parroting back my email to them. In spite of buyer protectiion policy, I think I've been screwed. Half.com does not seem to care that sellers do not accurately describe their items.

I've lost close to $200 on these textbooks between what was paid to the sellers and to replace the books because what I recieved was unusable.

I sold books online through half.com a subsidiary of ebay.com. I have been trying to collect payment since Nov. 30th, 2007 and they just have not paid me. They only have one customer service clerk who deliberately avoids responding to my inquiry about an exact payment date. So far they have claimed that they will deposit the funds as they have in the past into my bank account. Early in January, 2008, Lex S. e-mail me advising that funds $6,467.06 will be deposit into my bank account within five days and they never even attempt to do it. Chase Manhattan Bank shows no attempts from half.com to deposit funds. I recently learn that I am one of many people who half.com is not paying. Half.com just e-mail a number of us and claimed that they will pay us, but then they never do.

I have been waiting to get paid $6,467.06 since November 30, 2007. I have not been able to pay credit card and I am paying interest, fees. They are holding my money and I am not getting any interest from them. Half.com holds shares under ebay in Nasdaq, their money is invested and gains interest. It is only fair that they pay me immediately or pay me interest and pay the fees that I have been subjected to pay due to their incompetence. Please help. Thank you.

I sold an item through half.com in May. I shipped the item with delivery confirmation. I emailed the customer the tracking number so that they could track their package. Four days later I checked the number on the USPS website and it had been received. They never responded to my email and so I assumed everything was ok. A few weeks later I get an emailed complaint through half.com saying that the customer never received the item. I told them that the customer did receive the package and I had confirmed it a few weeks b4 the complaint. They asked for the delivery confirmation number but unfortunately I was not able to find it.

They then forcibly refunded the customer and so now I am without the item, the money the customer paid for the item, and the money it cost me to ship the item. Now, I understand full well that they are doing what they feel is right but I did everything in my power to ensure the transaction went smoothly. I shouldn't get penalized in this manner because I can't keep track of a tiny 4 inch by 4 inch piece of paper. I am not an e-commerce professional I am just a college student trying to make some money on the side. I think this is horribly unfair and have been trying to get my money back for months. They refuse to do so and continue to treat me as if I were a criminal.

Ordered a book from half off.com and it was immediately charged to my master card. I never received the book, and notified the company. They offered to reship, however, I no longer needed the book as I had a deadline to complete my paper.I asked to have my credit card credited. There was no response.

I placed a book for sale on their site. It was sold, but they allowed two sales of the same book when i only had one book. I sent the book to the first order and never even knew about the second order until it suddenly appeared in my sales record on their site when it was not there before.

They deposited and then withdrew directly from my checking account, not a c/c or debit card after I told them NO they could not do that. They needed to supply me with more information and I would make the refund according to my company policy which is done by check. They took the money anyways. Now my bank is probably going to refund me and already have the late fees.

I placed an order for a DVD set with a seller named stevenson3010 on February 24, 2003. My American Express card was charged 42.44, but I never have received the DVDs. I've sent the seller email via the website several times and haven't received a reply. I've files a complain with half.com, but the process seems very murky and they tell me it will take 30 days. There are no contact numbers listed.

Although I have heard quite a bit about 24 hour grace-period laws on internet purchases, this company will not let cancel an order I made less than 8 hours ago.

I purchased a used book online on 7-23-01 and was guaranteed delivery by 8-18-01. It is a promise they say they uphold. They even contacted me on 8-12-01 to see if I had received the item. But I had not and I told them so via email. Their deal is that if an item has not been received by the promised date then the buyer should contact the seller. That is still not guarantee that the item will ever be received. Today is 8-18-01 and I did not receive the promised item.

I filled out the form to complain to the seller but the seller has 48 hours to respond. If he/she does not respond then Half.com said they will refund. The promise has already been broken, I would like immediate refund, not a few days down the road. They received the payment immediately, why shouldn't I receive refund immediately? Let's be fair about this. The seller "welched" and the company does nothing? They should give immediate refund then deal with the seller themselves. The seller has a contract with them, not me. I just want my money refunded so I can purchase the book elsewhere from another company that will actually guarantee prompt delivery!!!!