Gevalia Coffee

I signed up for Gevalia less than a year ago... free coffeemaker and some coffee. I know I created an online account because I successfully changed the order schedule for the next shipment. I had no problems. Today, I go online because I am running low on coffee and want to check when my next shipment should be arriving. I'm not a big coffee drinker so I had set up delivery with the longest interval possible between shipments. Still, it's been a while and I think I should have received more coffee by now.

I entered my user name and password but am repeatedly told they are wrong. I have them written down and double checked. Still wrong. I asked to have my password sent to me and they made me submit the answer to a security question (mother's maiden name). They said that info was wrong. I tried another security question. Still wrong. I cannot sign into my account!

So then, I tried sending them an email through their Contact Us form. Here's another funny thing - their contact form doesn't work! I repeatedly tried sending it and nothing happened. It simply brought me back to the same screen with my information still entered in the boxes. I thought maybe my complaint was too long so I kept cutting it down. Still wouldn't send. When I erased the information in the comments box completely, it successfully sent! (It also successfully was sent when I entered an expletive only into the comments box. Haha oops). So basically you cannot contact them if you need to write more than 10 characters.

I really don't know what to do now. I wasted a lot of time on this and no longer want to do business with them. After reading the comments here, I do not think calling them will help. I'm concerned that these jerks will still send me coffee and charge me and I'll have no recourse because I cannot access my account to cancel home delivery! Right now, I'm just crossing my fingers that I've been completely removed from the system. I cannot even remember the last time I received a shipment so I'm guessing I'm no longer a customer - but I didn't cancel it! Either way I'm not impressed.

I bought the Gevalia coffeemaker. When I got it, it didn't work. I called the company and they told me they would be sending me a replacement coffee pot. I didn't receive it so I repeatedly called them back. They keep telling me that I would get a replacement pot sent to me. They still haven't sent me anything. Now they say it is a management issue and they would forward it to them and they will contact me. I still haven't heard from them. I am so tired of the runaround from them. Something needs to be done. Thank you.

I have been a customer for 10 years. I received a letter from a debt collection agency for an unpaid amount to them, for a shipment that was never sent, according to one of the 5 people I talked to. I have a $0 balance on my account, which was confirmed by 2 representatives. I was told on two occasions that a rep from the credit department would research and resolve the problem. On my final call, I was told that I needed to resolve it myself with the collection agency and that they don't deal with them. What!? The agency phone number is automated only with no option to speak to someone, it can only be done via mail.

I was shipped whole bean decaffeinated Kenya coffee. I ordered caffeinated Kenya ground coffee. I would like what I ordered.

We bought a box of coffee pods that we thought would work in our new Keurig coffee maker. But we, of course, found out when we got home that they only fit the Tassimo.

Do you have plans to also make pods for the Keurig? We have always enjoyed your coffee and look forward to this possibility.

We have been steady customers for over 15 years and have never had a problem until the customer service department was changed to Dallis. We corrected a charge card problem on Dec. 2 and was assured that our coffee would arrive in 10 days. On Dec. 15th, we contacted the company and still processing the order, but will be shipped in a few days. Dec.17th, I called again. Still processing and will be shipped out next day. I discovered that the customer service person took down incorrect credit card info. Gevalia apologized and confirmed that the correct one was on my account info. I called on Dec. 23rd and was told it was shipped out and I would see info after 6PM on my order site.

No change. I called the next day, asked to speak to the team lead. He had no idea who told me it was shipped as it still states processing. He promised me I would receive the goods on Jan. 3rd. I called everyday and I'm still calling. Customer service emailed accounting department with issues 3 times. I never heard back. Today is Dec. 29th and my goods have still not been shipped. Love the coffee, but have canceled auto ship until I can get this issue resolved. I may decide to cancel membership.

Just thought you should know, we have been customers for many many years. Gevalia has a great product but something has gone drastically wrong with this company. Three times, three different people we have had to call to inquire why our auto delivery suddenly stopped. When you go through three persons and it is never straightened out, it is symptomatic of the service and company, not a random thing.

A year ago they made you use credit card or no coffee. Downhill from there. The persons we talk to are not like the old days. In the background, you can hear much joking/yelling and carrying on and overall a lack of professionalism has appeared. I think your call center is in the deep South. We doubled our order for the holidays. Never arrived. Just called today fourth time to find the account processing and no coffee delivered or sent. We canceled our relationship with them. Watching the credit card now to see if charges appear. We feel very mistreated.

My replacement coffeemaker's hot plate is peeling, just like the last one. I requested a new one, but was told no, until I return the defective one. This will leave me with no coffeemaker for quite some time. I will be happy to send the defective unit back in the same box, when I receive the new one. I was denied this courtesy, after more than five years of being a valuable customer. They have very poor public relations and customer service. I will cancel my account. It's their loss!

I used to receive automatic shipments on a regular basis but finally canceled. I've tried to order gifts for Christmas for 2 years in a row. Last year, their website was really awful and I resorted to calling them. This year is a little bit better but then they sent out gifts with the bills enclosed! How embarrassing and gauche. At this point in time, I'm just disgusted with the company even though they have the best coffee. Next year, it'll have to be Starbucks. Gevalia stinks!

I have been a long term customer of Gevalia Coffee. We placed an order for the seasonal coffee and our order was shipped. They shipped us the wrong order and when I asked for them to reship it, they said that I will have to pay them and call back next month for a refund. I spoke with a manager who refused to help me out. On top of that, the coffee maker that I purchased is a P.O.S. - it has never worked.

The call center claims to provide great customer service but no one will refund the money or ship me the order we asked for. I called and canceled my account with them and they still attempted to bill my card so I called my bank and did a charge back and a stop payment blocking Gevalia from ever charging my account again. They still have not honored their word and I still never received my coffee order.

On October 25 2011, I bought a carafe replacement for my Gevalia coffee maker then I received an item that didn't fit my coffee maker. After contacting Gevalia's customer service, I was told to return the item that I refund would be issued to me, since they only hold one type of carafe. The item was immediately returned and no refund was issued to me. After contacting several times Gevalia's customer service, I was told that a partial refund was issued to me few weeks ago and after I confirm that my credit card does not have any full or partial refund from Gevalia, I was told, "Too bad, there is nothing that can be done." How can I get my $23.23 back? Gevalia just stole me it!

Coffee shipped with a bill which stated the amount due now. I paid the bill and automatic deduction was taken from my bank account. Also, a shipment was deducted from my bank account which I never received. When I called to find out what happened, they told me to go pick it up from the post office. Really? Why do I have delivery service? I cancelled my account because no one cared. Twice, I e-mailed with no response. I say that states that you really care! By the way, I have been a member for 10 years. Good bye! I'll find another coffee.

On 11/9/11, my coffeemaker stopped working after only 4 months. It is warrantied for 12 months, so I called Gevalia's customer service on 11/10/11. I was promised a return shipping label and a new coffeemaker when I returned the defective one. I called again on 11/21/11. I have received nothing. I had no response to emails sent on 11/16 and 11/17. No apology given, but they again promised a shipping label. I emailed again on 11/28, but as usual there's no response or even an acknowledgement email. Today I am sending a copy of my last email to their PO Box address, which is the only one I can find. So far three weeks without a coffeemaker and no sign of shipping label to return the defective one which is under warranty.

Last week, I cancelled my membership after many years due to an increase of approximately 60%. Since cancelling the membership, I've received two ordered confirmations. The customer service rep refuses to allow me to speak to a manager and they are unwilling to cancel the current order.

I have been a Gevalia member for years without any real issues, until now. I ordered a 'deal' on Kona. I realized that they had increased the price over 60% since last order few weeks before. I called to cancel. I was told that it was already shipped (a lie!). I have been trying for 3 weeks to get the refund, approved and applied (another lie!). After 7 phone calls, I finally got the return label.

I cancelled my Gevalia order around April of 2010. Gevalia coffee sent a shipment of coffee a few months after I cancelled. I returned it the same day, unopened. I called and told them the account has been cancelled. I even received a bill!

They finally took the charges off for the coffee but continued to bill me for shipping. I called them to straighten things out last June and they said that they will refund it. However, I continued to get bills for June and July after even speaking to a supervisor. I continued to get bills. And when I called them again last August, the 2 managers I talked to did not approve the refund that they promised and I had to pay it. Now I got a collection notice from Gevalia for $5.95, which I will pay today.

I am very displeased with this company and will be sure to let everyone know they will not stand by their word and to not get sucked into their program. The coffee isn't even all that good!

I ordered coffee pot and coffee about 6 months ago. I told them not to send any more coffee until they heard from me. Three months later, they sent 4 packages of coffee. Now two months later, they have sent 4 more packages of coffee. I want my contract cancelled for good. I ordered the pot and coffee for my son. They sent it and the other 2 orders of coffee to his home.

In 2009, we cancelled our coffee order that we had placed for 2 years. The coffee was getting expensive. We had received a free stainless coffee maker that I love however, now in 2012, they say we owe $7.50 from 2009 and I cannot order a replacement carafe.

Please note this will be my third carafe since 2009, which I have had no problem replacing! I offered to pay the $7.50 along with my replacement order, but they refused. I must pay $7.50 for coffee I stopped and they kept sending before I can order my carafe.

It is unreasonable that they won't just add it to my bill, which I am happy to do. I will be telling everyone I know not to take part in this crazy scheme of Gevalia's just to continue to get money from me. By the way, the handle breaks in the same place time and time again!

I was billed and received coffee I did not order. Gevalia has also established a second account for me.

Called first week in June 2011 and canceled my membership. Then on June the 16 I get email that a shipment is on the way so I called them back and made sure that the membership was canceled and told that it was, I was to ignore the email because there would be no shipments and that is what I did. On June 17 I pulled my bank account up and guess what they have taken the $19 and change out.

I received on 4/05/11 a UPS box delivered from Gevalia and addressed to me. There was an invoice on the outside of the box listing the contents and a billing amount of $82.87 which stated my Master Card was charged ( Mastercard confirmed this) and that future shipments would also be charged to this card. As of 05/02/2011, I have called about 10 times with no help. I still have the product and Mastercard is no help.

Last evening, 2/24/11, UPS delivered a box from Gevalia addressed to me. There was an invoice on the outside of the box listing the contents and a billing amount of $19.95 which stated that my Visa would be charged and that future shipments would also be charged to this card. I called their 800 number and spoke with Jen (I suspect that is not her name and she was probably in India). I only gave her the account number and I asked her how my credit card was accessed. All I got was, "I don't have that information."

Then, I asked her when they "enrolled" me for their product. Jen said 2/17 of last year. I asked, "Do you mean 2/17/11" She responded, "yes," then she repeated, "2/17 of last year." This already went downhill, I know. I asked, "How did your company illegally obtain my credit card number?" Guess what her answer was? "I don't have that information."

I told Jen that I did not enroll or want the box so I asked her how do I send it back. She told me to keep it. Jen said that she would close the account. I told her that I did not want to receive anything else and made her confirm this three times. I again asked who placed the order and she said, "I don't have that information."

When I called my credit card company, they reversed the charges and they are now issuing me a new card. This is scary. If they illegally obtained my credit card number, what about my bank account? I called the bank, alerted them to this scam, and put a hold on this company, just in case. Hassle, to say the least. I think that being a scam and Jen offering to reverse the charges and close the account, there would be remote chances for them to report me to credit bureau or collection agency. I am alerting the local news agencies, BBB and the state department of consumer affairs that Gevalia is using illegally obtained credit card numbers and trying to scam people.

A charge has appeared on my bank account from this company. I have never heard of them so I disputed the charge. Two days later, a package was delivered to my home when no one was there and it was a box reading Gevalia. No one has heard of them or ordered anything from them. I don't even know where to send it back to. There is still a pending $28.90 charge on my bank account. I have had to cancel my bank card and have a new one reissued.

November 17, 2010, I found a package on my porch. It had my address on the box, but the name of the individual it had been sent to was "Cathleen **". I looked up the name so that I could take the package to correct person, there is no one in Williamson County with that name. So, I unwrapped the invoice that was on the outside of the package. It said, "35.90 will be charged to your Visa card. Future shipments will also be charged to this card. "I went, **? I didn't order this! How do they even know I use a Visa card, rather than, say, American Express or MasterCard?

I called their eight hundred number to see if I could redirect the package to whoever actually ordered it. But then, when I got on the phone with the operator at Gevalia, she started asking questions that made me think, "She's seeking information." Her questions went like this:"Can I have your address please? ""Why do you want my address? This isn't even something I ordered! "What's the address on the shipment packaging? "It's my address. ""Can I have that address please. "I gave it to her, but felt very awkward about it. "What's the account number on the shipment package? "I gave her that number: GV1688545228. "What's your phone number?" she asked me."Why do you need my number? Like I said before, I didn't even order this. "It's just in case we need to contact you, ma'am."

I just kept asking for a manager, finally I talked to someone new but I am pretty sure that is was just the training person she was talking to over her shoulder. "What are the last four digits of your credit card number? "Excuse me?" I was shocked. Who asks this? Scammers! That's who."I need the last four digits of your credit card number, so I can track the order, ma'am. "Well you're not getting any part of my credit card. There's no way in hell. I just want to be taken off your mailing list. Don't send me any more of your junk. "I'm very sorry for the inconvenience, ma'am," the operator said.

"We'll remove the charges from your credit card." "Hold on," I interrupted. "How can you remove the charges from my credit card, if you don't even have my credit card number? "We'll remove the charges from the credit card that was billed. ""We're very sorry for any inconvenience this has caused you. We'll remove you from our system. "I'm still trying to figure out what that whole conversation was about. They weren't the least bit concerned that "Cathleen **"--never got her coffee. They weren't trying to locate Cathleen or figure out how the package got waylaid.

All they wanted was my address, my phone number, and at least a portion of my credit card. I asked the lady if I could send her coffee back, and she said, "No. Consider this a gift. "On November 19, 2010 over 570.00 was removed from my account and the CC was frozen. All they were trying to do is confirm that address and CC even the last 4 digits. I had to change CC and the money is still being investigated.

I subscribed (May 07, 2010) to receive coffee (two boxes)every three months. Most recent order received in October with next shipment expected in Jan. 2011.

I just received an email stating an order has been shipped? Four (4) boxes of premium coffee costing $41.75. I did not order this coffee. The person in customer service attempted to suggest that with my subscription, I would receive coffee during the year whenever Gevalia wants but she added I would receive a post card. Hmm, why didn't they send an email, I get many from them, which would then allow me to refuse the special they created. I did not receive any communication other than they placed the order for me and also have charged my credit card. I verified this at my credit card web site. I find it strange they would affect an unsolicited order, charge my card, announce the shipment after they had taken my money!

I cancelled my "Free Tial Membership, Cancel at anytime membership", only to find out, Gevalia billed my credit card for 11 months at $32.55 per month, for a total of $358.05, even though I had cancelled the "Free Trial Membership". Tough luck in getting your money back! Buyers be aware, do not join this rip off company, that makes a profit on credit card info you provide, when you join. They will take advantage of your credit card! I lost $358.05.

This company shipped jewelry that I did not order and charged my credit card. I had to return it and was not credited for the postage that I had to pay, overt $6.00, and today I received a duplicate shipment which I will have to return, again. I want full refund, and do not want any more shipments.

I have "unsubscribed" 17 times over the past 6 months, but they keep sending me their spam almost daily. Frustration raises blood pressure, and extra emails cost money on phones.

They called me and asked me to order some special coffee and some other things. They said it would be $55. It came and it was $105. At first I thought it was my mistake, but not now. They keep sending me lots of expensive coffee and they did not tell me that I was committing to multiple.

Like others on your site, we received a mystery box from these people yesterday. There was an invoice inside talking about charging our Visa, which we figured was not true since we had never ordered anything from these people and don't even drink coffee. However, after calling the 800 number, we discovered these people somehow had our Visa number and had charged us. We demanded they remove us from this "subscription" that we had not asked for and refund the $14.95. I called the Visa people and canceled the card, which will result in considerable aggravation due to issues with auto-withdrawals for insurance payments, etc. What a bunch of shysters. I would still like to know how in the world they got our credit card number without our permission. I plan to contact the state and US attorney general office for consumer affairs to report these **.

I have ordered twice from the company when they offered free coffee makers with a coffee order. I was very satisfied with their service and the product. When I asked to stop shipments of the coffee it was handled immediately. I would definitely order from them again.

I received a coffee maker and coffee from Gevalia coffee. The letter said thank you for enrolling and they would bill my visa card for the next order. I never ordered the coffee maker or enrolled in any of their offers.

Also, I don't even have a visa card. I called them and questioned why this was all sent to me without my knowledge or authorization and they were quick to cancel the account with no explanation. Now I've placed fraud alerts on my credit. This company should be stopped and shut down for it's business practices.

I received an email that my order (which I did not order) was shipped today, 10/23/10 at 11:08 am. I checked my bank account and saw the $34 and some change was debited on 10/22/10. When I talked with a rep, she stated my order was shipped on the 16th and asked if I did receive it. I explained that I hadn't and that my account was debited without prior notification and to cancel the membership. After going through her script and I maintaining my decision to cancel, she said she canceled it.

When I asked for confirmation, she said they do not send confirmations of cancellations. But she gave me her name, Chyene (Chiane). I asked if I can receive an email and she said no. And she reiterated her name as proof it was canceled. I said, "I want confirmation number/email but you give me your name." She said yes. I said okay. I waited awhile and checked my on-line account. The account appears active and shows my next shipment date. I tried to delete my credit card number and was not able to.

I have been a customer of Gevalia coffee for 16 years and never had a problem with any orders, or customer service regarding damaged orders [ have had only 2 in 16 years], the coffee pot works fine but I also use distilled water only and clean with white vinegar. I also cleaned the pot before the first use. I have received emails from 'Gevalia' for special offers. I got the feeling that these emails are phishing scams from some non-Gevalia outfit and have marked them as such. After reading some of these complaints, I believe to it be true, now, how in the world scammers get credit card numbers to send unordered coffee is beyond me. That is really scary.

Fell for the free coffee offer. After waiting weeks, 8 boxes of coffee and an invoice arrived. They have charged me 8 coffees to my credit card. I immediately called customer service to return it they said I can't. What a scam Gevalia is running, they offer something free to sample and we are talking about coffee here so it is within the realm of possibility that one can get a free sample of strange coffee before one decides to buy. But instead you get scammed. Please don't fall for the Gevalia free coffee offer or you will pay for bad coffee.

I placed an order on September 20. On September 21, I phoned to cancel my order. They said, "It's the weekend. Call back on September 21." So I called on September 21 and they said, "Call on September 22. We are still processing weekend requests." I called on September 22 and asked to cancel my order completely. Then I got a notice that my order was being shipped. I called to confirm cancellation. They said I did not have an account until I gave them my account number. Then they said it had been cancelled.

On September 30, my "order" arrived. I phoned Gevalia and they said I would have to pay for shipping. I said I had been informed that my order was canceled and nothing would be shipped. I said I would not pay shipping since I have been informed that the order was canceled. The company obviously does not know what it is doing. They may have good products and some are happy, but I will not deal with this company again and will inform my friends of the problems.

I ordered from a "free" coffee and mug advertisement which I have received. I gave you my checking account to withdraw the $25.90 amount, which you did and you are still withdrawing from my account that amount of $25.90. I no longer want you to withdraw any money from my account because I am no longer receiving anything from you and I do not want to receive anything else. Thank you for taking care of this problem. If I need to do anything else to keep my status closed, please inform me.

Notorious for illegal selling practice with unauthorized charge to consumers' credit card. The credit card information is obtained illegally.You must report it to your local state government. ie. California Department of Consumer Affairs. You can file a complaint online.

There are many similar private complaining site which does not help you at all. You must file your report to "Department of Consumer Affairs" run by your state government.You can also file the complaint to Better Business Bureau online as well.

Deeply concerned about their illegal way of obtaining my credit card information. They made me scared and upset.

When I got home from work, I found a package on my porch. It had my address on the box, but the name of the individual it had been sent to was "Crystal **". Sounds like a porn star's fake stage name, right? Well, I live in a tiny town and I know practically everybody in our little village. There's no "Crystal **" living anywhere near my house and certainly not at my address. So I unwrapped the invoice that was on the outside of the package, which said, "35.90 will be charged to your Visa card. Future shipments will also be charged to this card. Your next shipment is scheduled for the week of 11/02/2010". I didn't order this! How do they even know I use a Visa card, rather than say, American Express or Mastercard? I called their one eight hundred number to see if I could redirect the package to whoever actually ordered it. When I got on the phone with the operator at Gevalia, she started asking questions that made me think, "She's phishing...".

Her questions went like this:"Can I have your address please?" "Why do you want my address? This isn't even something I ordered!" "What's the address on the shipment packaging?" "It's my address." "Can I have that address please." I gave it to her, but felt very awkward about it. "What's the account number on the shipment package?" I also gave her that number. "What's your phone number?", she asked me. "Why do you need my number? Like I said before, I didn't even order this." "It's just in case we need to contact you, ma'am." "Okay." I gave her my phone number. I probably shouldn't have done that, but it is what it is."What are the last four digits of your credit card number?" "Excuse me?" I was shocked.

Who asks this? Scammers! "I need the last four digits of your credit card number so I can track the order, ma'am." "Well you're not getting any part of my credit card. There's no way in hell. I just want to be taken off your mailing list. Don't send me any more of your junk." "I'm very sorry for the inconvenience, ma'am", the operator said. "We'll remove the charges from your credit card" "Hold on", I interrupted. "How can you remove the charges from my credit card, if you don't even have my credit card number?" "We'll remove the charges from the credit card that was billed." "But what about Crystal?" "Who?" "Crystal *****. The woman who ordered this stuff. Aren't you concerned about her?" "We're very sorry for any inconvenience this has caused you. We'll remove you from our system".

I'm still trying to figure out what that whole conversation was about. They weren't the least bit concerned that Crystal ** never got her coffee. They weren't trying to locate Crystal or figure out how the package got waylaid. All they wanted was my address, my phone number, and at least a portion of my credit card. Dirty ********. This must be some sort of scam. I just hope I didn't already give them enough information for them to harass me even farther. I asked the lady if I could send her coffee back and she said, "No. Consider this a gift." "I don't want your gift," I said, but she wouldn't take no for an answer. When I suggested that I contact the authorities, her tone of voice grew higher in pitch and she spoke more rapidly. Shortly thereafter, the conversation ended.

About a year ago, we moved to another county in our state. We moved our shipping for Gevalia coffee to our new address, since we've been customers for several years, and always pay with a personal check. About three months ago, a shipment arrived at the old address with a coffee maker and two boxes of coffee. The new owner doesn't even drink coffee. I called Gevalia and they said to keep the shipment and that they would credit the person's (We never heard of the person) credit card. In August, a box of coffee arrived and my credit card was charged for that shipment! Disputed, of course. How did they get my credit card number? The postmaster has sent the box of coffee back to Gevalia but the big question for me is how did they get my credit card number?

Once upon the time, Gevalia ran a promotion offering a coffee maker for free. I have this small, simple coffee maker for about 20 years now, and it still makes perfect coffee. Mind you, this maker was manufactured in Germany. I bet the ones they are offering now are from China.

I ordered a coffee maker and coffee by mail, and my check was deducted from my account on 6/24/10. I have an image of the check. I spoke to May (customer service) at noon PDT today (3rd call) and was told they were sending me a refund. That's the same thing they said several weeks ago. I have the brochure I responded to which came by mail (possible fraud).

To date, I have neither the coffee maker nor the coffee I ordered and my check was cashed 12 weeks ago. I want the machine and the coffee or I should get my money back.

I have received Gevalia for over 3 years. Gevalia coffee is the best. In my three years, I have had 0 problems with them. I have gone to the website and adjusted my shipment dates without any problems and when my first coffee maker quit after about 9 months they replaced it at no charge.

Gevalia Coffee kept me on the hook for approximately 4 weeks on an internet order for coffee and other items, total cost $52.00. I called 3 times and was told that I would receive the order in 3 to 4 days. Upon the 4th phone call, I was told that the order was not shipped because one item was missing. Their phone representatives are out of the country and can say they are sorry but have no power to make any changes, once a mistake occurs.

Do not use this company! It has all the earmarks of a company that is going out of business! My faith in this company is gone. Their representatives did not tell the truth concerning my order. I asked someone to call me, no one has called or sent an e-mail.

I received an unauthorized shipment, returned it and account was only credited for the return, not the shipment. I called for over a month and was told that it would be taken care of. That did not happen.

I want everyone to know that Gevalia is an untruthful company, out for its own gain. Never buy coffee from them. I only want my shipment credit back to my card.

I set up an account with Gevalia in January. I have received and paid for a few shipments. Recently I was advised that there was a balance due of $2.60 from over 10 years ago and they would not ship any other orders. This came up because they upgraded their systems. I offered to pay them even though I felt this was not due and was advised they could not accept payment or unlock the account because the old system was "view only" and that they could not help me in any way.

Used their service more than a year ago. Nothing since. Out of the blue, I see a $14.95 charge to my bank acct from them. I called, they tell me to fax a copy of the transaction in. I hear nothing back but I see it reverse before it goes through on 7/26/10. Then again, on 7/30/10, I saw the same charge tried again. I sent a copy of this with a second request. On 8/2, the UPS person arrives with a package from them which I refused otherwise I would have had more difficulty dealing with their erroneous error! And on 8/2/10, the charge goes all the way through onto my acct.

I called them, they stated that they saw the 7/30 fax and have already processed the credit. I'll have it back in 3-4 days! I am furious, I told them at this point that is not good enough to simply make a single credit. They need to be make more of a credit to cover my time and stress. They refused and they can barely speak English. Therefore I truly don't believe they are in Delaware! I'm a member and associate of for Pre-Paid Legal Services and my law firm is writing them a letter demanding that my data be removed from their files and an additional amount be funded to me for my time and frustration, but most people don't have that luxury. Now I see on your site, this has happened to many. This is ridiculous!

I have had two experiences with Gevalia. The first one was when I joined. I received the product but I got ground instead of whole bean like I ordered. Not a big deal. My ONLY compliant is the price of their coffee. WOW!! it sure is expensive and in my opinion no better then "Starbucks" or "Millstone" or any other coffee available out there.

My second experience happened within the last couple of days. I received an email from Gevalia with an offer Of 3 boxes for $3.00, how could I pass that up? I received 3 boxes, no problems. I'm going to cancel anyway and take the 3 boxes for $3. It's still not worth the price.

We've have nothing but positive things to say about Gevalia. We've been customers for about 3 years. Initially, we ordered from Gevalia to get the free coffee pot, but once we tasted the coffee, we were hooked.

We've never been scammed and we are on auto-bill for our deliveries. I love the fact that I can change the frequency of our deliveries as well as the types of coffee we want with just a click of the mouse.

I would definitely recommend this company to my friends and colleagues.

I recived a box from this company with another persons name on it, I tried to contact people with the name, but no luck. So I called Gevalia and found out it was BILLED TO ME, I never ordered this, nobody else has my card info. It's a marketing company scamming $30 to suckers. They cost me hours of panic, I had to cancel my card of 25 years and now I have to check years of bills to see when they started this as they won't do more than just cancel the order. F that company and who every is commiting fraud for them.

My bank account was soon charged $33.45 for the shipment. I wrote a letter demanding cancellation and refund and when shipment arrived, I marked Refused and Return To Sender for Cancellation and Refund. From all the complaints I've found online I'm sure I will end up being forced to cancel my card because of this disreputable company. I'm convinced that any and all favorable reviews of this company are bogus and submitted by Gevalia employees. I regret being so short-sighted in falling for this scam. At least one, and probably more, unsolicited charges to my card for $33.45.

I ended up canceling the credit card. It appears that based on the other complaints that this is a scam on the part of Gevalia. When I asked Gevalia for documentation of the order they said I would have to contact my local police! I think I will share this with the consumer editor of the area newspaper. the primary consequence was the hassel factor of phone calls, worry about how they got my Credit card # and name and address

San Francisco, Ca.

Use Facebook and saw the advertisement on the side of my FB sit. It said you could get for a free computer if you signed up with two business and purchased products from them.I signed up for Netflex and Gevalia. I was told I had to keep this connect and order about a year's worth of coffee and Netflex films on line.

I paid for:1 Gevalia Coffepot, filter,(later a mug), coffee grinder, 3 Gevalia teas.(to date Received 6 boxes of tea, one coffee. I have seen three films from Netflex. To date nothing about the computer or from the computer company offering the deal. I feel I have been plain out, scammed. When I phoned Gevalia about the info of the computer and company offering it, Gevalia said they knew nothing about such a deal. Be careful, this is a scam for sure!

I placed my original order on 04/23/10 and already the pot doesn't work right It takes about 40 minutes to perk and The blue "finished" light doesn't ever come on. The red perk light just stays lite. Now this pot hasn't even been used for a month yet. Is there something that you will do about this matter? Please get back with to let me know. Thanks. Well, what happens is that sometimes we are finished with breakfast before the coffee is finally done. It is just a total inconvenience. The pot being used only about 3 weeks, there should not be any reason for this to happen. Actually, the last pot that they sent me did the same thing but I did not send in a complaint. Having it happen 2X, I felt that Gevalia owed me some restitution for very poor quality coffee pots.

Tried a coffee, I cancelled the account but they still took money out of account and would not refund money. 5 different employees said they refunded the money, but never did. I had to close my bank account. Had to close my bank account because they kept taking money.

While reading through these complaints, I can't help but think that some people just can't be pleased! They probably want something for nothing. Anyone else complaining of the waste of time and money for trying Gevalia, well I guess your taste buds are not as developed as those of us who love the coffee and can taste the difference. My husband says it tastes the same as any other, too. More for me to drink. I can taste the difference. But it was your decision to try it and having the freedom to do so, meaning it wasn't really a waste of time and money. I don't know about those who say they are receiving it and charges against credit cards, when they never heard of the company or ordered it. I would check with someone else in the house or perhaps a disgruntled ex with access to your cc #. And there is the chance you did order it and forgot. It's happened to the best of us.

And many, many companies have an auto-ship program, read the fine print. You give them permission to keep shipping; all of them give you the option to call and cancel or change the frequency. It is not a hard thing to do. Yes, with computers, one or two might slip through the cracks; you get an order you didn't expect; that's what customer service is for. To take care of real problems. So call them. They will. If you are nice, pleasant and understanding; remembering those who answer are human beings working for a living, then you will get excellent service. If you scream, yell and curse, what does that solve? How would you respond if treated that way? When they tell you to keep a shipment that you didn't order, that is not a bad thing. That is a way to express the companies apology to you. Why would you complain about that?

My experience with Gevalia has been wonderful. I haven't been a customer for a few years, but I am ready to get back on the program. My best friend is also a satisfied customer. We both order on the schedule that suits us or as in my case, stop the shipments and start again. Customer service has always been helpful. Never had unauthorized charges or shipments. And the taste is exquisite. Gevalia is a respectable company and I think, from reading these complaints and accolades most will be able to see the truth.

We received a package from Gevalia Coffee with three bags of coffee. We had never placed this order nor had we ever heard of Gevalia Coffee. We called the 800-number and a customer rep named John wouldn't tell us who had placed the order or any other details about the order but that he would cancel further charges to our credit card. When we asked for a confirmation/cancellation number, he said they didn't give those, that we'd have to remember his name and that was sufficient. We told him we believed this was a bogus order using our credit card information and that Gevalia Coffee was conducting wire fraud. He didn't respond. We've reported our credit card as stolen and are pursuing remedies through our credit card company.

This company that uses USPS to ship charges an extra $5.00 to ship to Alaska and Hawaii. The USPS charges the same amount to ship to all 50 states, the extra is just more money in their pockets. Since they are using the USPS, this to me is mail fraud as it does not cost them extra. Only $5.00 lost and the loss of my business because of fraudulent business practices.

In November of 2009, I called to cancel my membership to Gevalia coffee. It was understood that Gevalia would close my account. This week, I received a shipment of coffee from Gevalia, that I did not order. I tried to get into my account with Gevalia to close it, and get my credit card off the site. It seems that they, Gevalia, have my account locked down, so that I can not change anything. I got a phone call from Gevalia this morning, after I posted on their Facebook my complaints. It was understood this morning, per phone call, that the account would be closed down.

It's now 10 hours later, and my account is still open, my credit card is still there, and I'm still locked out from shutting down my own account. I don't want to do anymore business with them, and I am at the end of my rope. This has actually been going on for several months, and it wasted my time. Aside from closing out my credit card account, what do I have left to do? Gevalia, tells the consumers what they want to hear, and yet, they keep you locked in the account, pretty much have to die, and then maybe the account will close. All I want to do is close the account, and wipe my card number off the account.

The damage is, I am a business owner, I use my credit card with my vendors that I have set up for my supplies, If I have to close out that card number, I will have to contact each and everyone of my vendors to make the changes. This is very time consuming, and confusing. Some of my vendors will not be so understanding about having the change the accounts I have with them.

I was out of town on vacation and returned to find a Gevalia Coffee box on my porch. I never heard of or ordered anything from them. Inside was a coffee maker with an invoice saying my credit card was charged $14.95. I contacted them, and they said they would remove the charge but could not tell me how they got my cc information in the first place. This is a major scam, and something should be done.

We were supposed to receive our coffee in the mail about six days ago. So far, there's no coffee yet. Where is it and if you cannot send it, take the cost from my bank account.

Yesterday, 4/21/10, I received a shipment from Gevalia that I did not order nor have I ever ordered from this company. The packing invoice states that I was billed $14.95 to my MasterCard. I called the 800 number on the invoice to question the order. The CSR stated that it was internet fraud. I asked how he knew, but he just said that it was ordered on the internet on 4/19/10 and gave me the email address that was given with the order. I asked how my credit card number could have been used, and he said he had no idea. He said that he would cancel the account, refund the $14.95, and that I could keep the shipment as an apology for the inconvenience.

I then called my credit card company, and the CSR said that although the charge was showing for my account, it was not approved, thus not charged to my account. He removed the charge completely. He said that I should wait to see if any other charges appeared before cancelling my account. So I have to wonder. Where did Gevalia actually get my credit card number and why did Gevalia process an order without an approval from the credit card company? Will I actually receive a credit to my account from this company?

I never ordered and have not even opened the box. I called the 800 number, spoke with a Rep who said it was ordered online (never). I told her we never did nor authorized credit card billing (which was taken the same day as delivery). They said $14.95 will be refunded and to call bank and report this. I asked about returning the box. She said not to, to keep it and apologized for it. We shall see what comes next though! I'm cancelling the card which is not cool because it is a business account as well. I am going to continue looking into identity theft.

I received a coffee maker and coffee that I did not order and do not want. They charged to my credit card and do not know how since I did not give anyone my card information.

I have been ordering Gevalia for 20 years. All of a sudden, my phone order was channeled to some foreign country where the normal price I pay for a case was not honored. I just got off the phone and tried to call their corporate headquarters to explain. I found that there is no way to contact anyone from this company any more. I used to order a case every 2 months but I am finished with them as their new reservationist outside the US were rude and I am frustrated that there is no one to contact.

I called to cancel future shipments because I received a shipment of coffee from Indonesia and hated the taste. So I spoke with someone online and he said I would receive a credit in full for $35.44. Then I said okay, I will not cancel. Then why do I have a bill for my new shipment? It should have been free. Now what? I just want to be reimbursed.

I had an email saying that a shipment was on its way. I did not order anything from them. I called Gevalia and told them that I had not order, my account had been charged $41.75 and I ask them, "How can you ship this when you don't call and ask if I want this?" No answer was given to me. I assured them that I would send it back, and never send anything to me again. They need to be put out of business. I am disabled and on social security and live on a fixed income. When they charged this to my debit (checking), it broke me and made an overdraft of $30.00 or more because "they didn't call" for me to say no.

I received an order of coffee I did not request. I called and spoke to a representative who said that they would credit my account. But then I would have to send them $5.95 for the cost of shipping and handling. They refused to send me a return label post prepaid. I don't think that this fair for me to have to pay the return shipping cost.

Gevalia Coffee is an internet scam to buy coffee. Even after you cancel, they still continue to charge credit card and send product. I can't receive a full refund. They are a dishonest company & policy in place looking to take advantage of anyone who wants something for free.

I received a box with a coffee pot and coffee I did not order. I have never dealt with or ordered from this company before. $14.95 was charged to my Visa. I called Gevalia and told them I had not ordered this. They apologized and said they would refund the charges and to keep the coffee maker. I could only offer that an account must have been fraudulently set up online and that they would refund the money, which they did. I thought if it was fraud, someone was trying to use my credit card. But after seeing other similar stories, I think maybe it is the company Gevalia trying to scam people into their products.

This company is the worst company I have ever dealt with. They owe me money and will not return it. I have sent them every bit of documentation that they requested plus more, and each time they come up with something else they need. The fact is they cashed a check that they should have returned to me and now they will not give me back my money. I have received nothing in return, i.e., coffee, etc. Talk about frustrated! There should be something out there to protect consumers against fraudulent companies such as Gevalia. I cannot be the only individual this has happened to. Why are they allowed to continue? I have read multiple complaints from other people who have been affected by Gevalia.

I received a coffeemaker and 2 packages of coffee from Gevalia today. I didn't order it. I called Gevalia's customer service number to report the problem. The rep (outside USA) apologized constantly and told me Gevalia would refund the $14.95 charged to my credit card via a check. He also told me that I should call my credit card company to change my credit card number because someone may be using it fraudulently. He told me to keep the product instead of returning it. I have no idea how Gevalia got my credit card number. I am very careful with online purchases. I save and print all invoices and confirmations. I did not order this merchandise nor did I receive an order confirmation that would have alerted me to a mistake on my part.

It was a hassle for me to change my credit card info. I also don't know if I will actually receive a refund. It's not a lot of money ($14.95), but it horribly erodes my trust regarding online shopping. Gevalia is a ** operation that should be drummed out of business!

On March 15, 2010, I received a package via UPS containing a coffeemaker, 2 packages of coffee and in invoice stating my VISA had been charged $14.95, and my next shipment was scheduled to be sent the week of 5/03/2010. Problem is, I never ordered anything from this company nor did I authorize a charge to my VISA. I contacted my credit card company and sure enough, there was a payment of $14.95 made to Gevalia on March 11, 2010. I have been forced to cancel my credit card, contest this charge and wait for a credit. I must also be without a credit card while waiting for a new account number and card to come to me, as well as cancel automatic payments I had set up with my VISA. Aside from all this inconvenience, what concerns me most is how did this company acquire my credit card number?

My experience with Gevalia, using it off and on through the past 20 years, has been very agreeable. I think folks forget to look at the green web address under the titles when they are searching for a product or item. It is critical that you click on the genuine site, the official site otherwise you will get odd scams and off the wall sites. Pay attention to the bottom line.

We ordered Gevalia to be delivered once a month. Everything was fine until we tried to modify our order. They insist that you can do everything online. Wrong. The website has links to your account but always says that you have no orders pending past or present. We started roasting our own beans and decided to cancel Gevalia, so I called customer service and of course, this corner cutting company's answering service is out of India! Unbelievable! I tried to cancel and they tried to sell me on every other thing that they sell.

The more unbelievable thing is that all of these negative statements are posted about a company on consumeraffairs.com and did you happen to notice who they are allowing to advertise on their home page? Gevalia! I hope you read this and realize that the company is not an ethical one. Be very careful when choosing to do business with these weasels.

Gevalia isn't a scam. They list the terms and follow it. If you are leery of "trial" offers, use a Visa gift card to "try" it. Then these companies can't keep charging you!

We received a box today via UPS, with a variety of coffees from a company called Gevalia (wholly owned by Kraft Foods). Their enclosed letter and invoice welcomed me to their "club", and stated my Visa credit card would be billed for $14.95, plus subsequent shipments. We called the service number (appeared to be a lady in the Philippines), told them we had not ordered, and did not want the product. She apologized, and said the Visa charge would be canceled, and I could keep the product.

When I started asking questions about the origin of the order, she transferred me to a lady in Nova Scotia. That lady said the order had been placed via the internet on Feb 27, but there was no other record. When I started asking questions about the company, she transferred me to a gentleman, who also said he was in Nova Scotia. He was no more hopeful.

I asked why someone would fraudulently use my card, then have the item sent to me. No idea. I suggested that the company sent the items, hoping I would accept them, and thus accept the future charges. He denied that. He would not provide me with the company address or phone number, a PO box in Dover, DE was on the invoice, but he wouldn't give me the street address. I have canceled my card, and Visa has started a fraud investigation. I learned that Gevalia had tried to bill me on 2/27, but Visa denied the charge for some reason. Also, they tried twice today, after I called them! The internet reflects many complaints for the same type of scam by the company, and a law suit against them for spamming violations.

I received an offer from Gevalia. It was a good offer, so I immediately sent in my money on January 6th 2010. They refused my offer stating that I already have a Gevalia account, which I do not have. They told me that my money would be returned immediately.

Well, here I am on March 3rd 2010 and I still do not have my money back. They never should have sent me the offer if they felt that I already had an account. I want my money refunded. My check was cashed and I wonder why since they declined my request. I want my money back or I am going to contact my bank and file a fraud charge against Gevalia. They wondered why there is scam alerts all over the internet regarding Gevalia!

I was stunned to stumble on this website and read the negative comments about Gevalia coffee. I have been ordering their coffee for over 15 years, have done the deal more than once and have never had a problem. My husband and I are both addicted and most other coffees do not compare. I am afraid some of these people do not have much experience ordering online and perhaps did not even realize their orders went through. Thanks Gevalia, my regular order stands!

Regarding my account with Gevalia. I want to cancel my membership of two pack of coffee per month. The cost is too expensive.

I received a shipment of coffee that I did order and was charged to my credit card. I plan on returning the unopened box of coffee.

This is excerpts of my email correspondence with them:

Your company has the worst customer service and follow through that I have ever experienced. Your customer service is so bad that I canceled our account with your supervisor Lin on Feb 4, 2010 and it is still active! If you look back on our account history, it should be noted that I had an invoicing error which took over two weeks to get fixed which was only due to my persistence. Now with that same coffee machine, I had such a problem with in Dec 2009, the glass is cracked. Unbelievable! So now calling again and I was told that the coffee maker I purchased in 12/2009 is now discontinued and there is no replacement. Again Lin on 2/4/2010 told me I would receive a phone call within 24 to 48 hours. This phone call of course did not happen. Just like the last time on 12/2009.

I again have to call back and was now told I would receive a letter in 7-10 days, but no one could tell me what the letter would say. After having to get extremely upset, I now was told it would be refunded to our credit card in 3 to 5 days. I will be watching for that! I want our account cancelled! Since 04/2008 our business has spent $505.69 on your company. It might not seem a lot to you but our money will be spent elsewhere. Not only that, but we are a doctor's office and we made your coffee for our patients everyday, twice a day. Daily we were asked, "who makes this coffee?" or "this coffee is so good, where do you get it."

So not only do you lose our money, but the free advertising from our office. It is really a shame that this amail will be ignored and dismissed just like my last complaint in Dec 2009; however it is a lesson for me and my staff to never just totally disregard, insult, and lie to our patients because they always have somewhere else to go. So all around you lose.

I was in the coffee program and decided to cancel as I didn't find the coffee to be worth the price. After the phone call to Customer Service, I assumed it would be taken care of. A few months later, another shipment showed up on my doorstep, then another a few days after sending the first one back. Again, I called Customer Service and was told that the shipping charge of $5.95 would be taken care of. After receiving a bill in January, I again called. Just like the last time, I was told the charges would be removed from my account. On February 8th, I received a collection notice from North Shore Agency to collect the amount due.

I received a box today with two pounds of coffee and a coffee maker from Gevalia. I had never heard of the company before, do not have an account with them, and as a non-coffee drinker certainly did not order anything from them! Despite that, an invoice was included in the box that said $14.95 will be charged to my Visa card (in fact, I checked my account and the charges had already gone through) and that I had been enrolled in their Coffee of the Month club.

I immediately called my bank to reverse the charges and cancel my card, then called Gevalia to find out how this order was placed without my knowledge. I spoke with an agent called Louie who was cancelled the order and said he would refund my account, but could not explain how the order was made despite repeated questions on my part. He did, however, have the nerve to say that I could keep the coffee that I already have (that I did not order! ), and that if I liked it, I could always come back to Gevalia and order more. Unbelievable!

If people want to be honest about this company, check out the BBB and not a website that has ads from the company they are researching. The BBB gives them an F for a rating!

I had cancelled all of my coffee programs with Gevalia in fall 2009. I subsequently received a box of coffee. I contacted them and told them I did not want the coffee and wanted to return it. They apologized. They said I was cancelled and to just pay for this last shipment. I said, "No, I will not." In fact, I will return it unopened. They finally said, "OK, you can keep the coffee. Just pay the shipping." I said, "No, I don't want the coffee, and I refuse to pay the shipping." After the rep supposedly talked to a higher up, they said, "OK, no charge for anything. Sorry for the trouble."

Shortly afterwards, I then received an invoice for the shipping costs! I ignored the first letter, thinking it was generated before our exchange. But I received several others. I then sent a letter explaining the situation. I once again received a bill. I sent a second (angrier letter) demanding that they not only stop sending me the invoice, but to send me the postage costs for the two letters I had to send.

One week passed. I just got a reminder card to expect my next shipment of Brazilian Estates coffee shortly! This is to a supposedly terminated account. I am livid. I tried to get on their website to straighten this out, but the only thing you can do on gevalia.com is sign up for more coffee! The coffee is good, but way overpriced. And the company is clearly run by people who will not take no for an answer, and bully people into finally paying.

I used a card from a magazine to order the coffee pot and two bags of coffee for $14.95. When the order came in October, the address was wrong. They could not tell the difference between 3459 and 3415 (which does not exist). I tasted the coffee and had several friends do so as well. To us the coffee tasted no different than ones you get at the local supermarket. I cancelled any future orders. Then lo and behold, in December I got another shipment which I refused.

In early January, I got a bill from Gevalia for $5.95, again sent to the 3415 address. When I called them, they informed me that I had to pay the return shipping as the person I spoke to on the phone had not made a record of my having called. Sadly I did not keep a record of the person I had spoken to. When I refused to pay the shipping, Gevalia turned me over to a collection agency. I have now paid the bill (I do not want ruined credit) and I am letting all my friends know not to buy any product from Gevalia. I have thrown the coffee pot in the trash.

They would not stop shipping and charging our credit card, despite the fact that we tried over and over again to cancel via the internet.

On September 4, I received an order of coffee. I didn't realized that I had set up payment directly through my checking, and I immediately mailed a check. When I called about the overpayment, I was told that a refund would be issued. One month later, I was told the check had been mailed on September 6, and I would have to wait 3 months to see if it arrived. This was ridiculous, but I complied.

In December, I was told a second check had been mailed on November 16. When I relayed that it also never arrived, I was told I'd have to wait 30 days. Then on January 7, I called and told them to just duplicate my last and final order. Today, January 8, I received an email that the coffee was shipped. We'll see. I'm doubtful. In addition, I will be moving out of state on January 25.

Gevalia sent me a misleading offer, which offered a free Gevalia stainless steel travel mug with the order. After I completed the order and disclosed my credit card information, the summary of the order indicated a free stainless scoop, not a travel mug (as it was advertised). After several calls, a supervisor (Jerry ID 595902) told me there is nothing he can do, because their computers do not show the order, but only after 48 hours. I called again after 48 hours, and I was told that I have to wait to receive the order, including the scoop, and try to call after that. I asked what will happen then? He told me nothing. I should keep the scoop, no mug as advertised. The conclusion is that Gevalia is promoting false information, luring people to place orders, and disclose their credit cards. I think it is a despicable practice to deceive the consumers.

Hi, all. Our experiences with Gevalia go back longer than a decade, and they have been positive. It began with a relative sending us a gift from Gevalia. Some years later, when they had a special offer of a coffee maker, we ordered some coffee. We received the coffee maker, the coffee and all was fine. We canceled the automatic shipments in less than a year, but did place some orders occasionally. I was worried that it would be difficult to cancel the automatic shipments, since they had sent us a free gift, obviously hoping that we would maintain the monthly shipments, but we had no problem. We also liked the coffee.

In March 2009 we purchased a Tassimo coffee maker. An offer for free Gevalia 't-disks' came with the coffee maker. We submitted the coupon and received the free coffee without any problem. We placed one or two orders of Gevalia coffee for our Tassimo coffee maker, since Gevalia has the largest selection of Tassimo 't-disks'. We have had no problems with Gevalia.

For the Tassimo coffee maker, the Gevalia Signature Crema is the best coffee we have had in the USA. The taste of this coffee is the only thing even remotely similar to the coffee that we have had in Paris. You may want to check the reviews of the Tassimo coffee maker on Amazon, where you will find some reviews of Gevalia coffee. I haven't looked at the reviews since the first quarter of 2009. I don't remember there being negative reviews of the company on Amazon. I'm going to check it out right now, though, to see if there have been any recent negative comments about Gevalia.

How do I avoid twice and sometimes 3 times a day e-mail from these people. I have written to them about a half dozen times to take me off their junk mail list.

i ordered a special offer... 3lbs for $3.00. got shipment and tried to find the cancelation page on their site... no luck. cancelled debit card and they still accessed my account. overdrafted my checking acct in the process. now it seems to me that if the card information they have is no good that should be the end of it. they should not be able to go into a person's checking acct and continue charging. i am working on a way to get back the $35 overdraft fee as my income is very limited and i really cant afford to lose money because of theives.

Last yr I purchased a Gevalia from a store which was closing. However, when I decided to use my Gevalia coffee maker I had problem with using the coffee maker. I then called the 800# and spoke to one of your reps which said that she couldn't help me with this product, as it was no longer being used. I would think that your rep would be able to pull up any information on any of your products, not unless these were recall coffee pots. I was not happy after the fact that I had purchased capachino to use in my coffee pot for the first time. I now have capachino that I cannot use at all.

I made coffee with my new pot two weeks ago, then this morning started making coffee, half way through, I pulled the pot to get some coffee, and the remaining coffee kept coming onto the hot plate, I place the pot back and waited for it to completed its making of the coffee. Then I took out the filter cleaned it and replaced it, and added just water as if to perk more coffee, and once again, the water was pouring out before completing it's cycle. What's wrong.

I got a shipment from Gevalia on 12/05/09. I was shocked since I do not drink coffee. I made sure not to open the box. I took the invoice of the box and looked at the contents. 2 coffees, 1 coffee maker and 1 coffee scoop. I was charged $14.95 to my Visa card and unwittingly enrolled in their program.

I called the customer care line and spoke to a pleasant young man. I told him I did not order this coffee (I cant stand coffee). He told me that he would cancel the account and credit my card back. I asked him when the charge was made and any other info he can give me. He said it had been charged 2 weeks before. I was afraid I may have been a victim of identity theft. I checked my credit card info on line and found the Gevalia charge the only fraudulent one.

It is very obvious to me that Gevalia illegally used my crdit card information. Follow up 12/10/09: I checked my credit card account online and sure enough. Gevalia has still not credited my account. I called and spoke to a young woman who informed me that they would credit my account and it should show up within 2-3 days. I told her about all the consumer complaints I have found on line and she did not seem perplexed (just apologetic). It sounded like she was overseas at some phone hot line.

I just recieved a Collection Alert from a collection agency for $14.95 in behalf of Gevalia Kaffe claiming my account was delinquent and turned over to NSA for collections. I have not ordered or received any products from this company, nor have I receive any invoices or notices of an account in my name that need to be challenged. I feel this is a scam by a despirate company and should be investigated.

I used to work for this company. I've read many complaints here and I'll set it straight. There is no scam. The problem is the consumers. They don't read. 2 things happen...

1. Consumer does not read the agreement that this is a monthly service with automatic shipments which you can cancel at anytime. But many do not read that and just want the free coffee maker.

2. Consumer buys this as a gift for someone else and does not read the agreement and the shipments start.

Either way, you can cancel at anytime. But you do need to cancel...and this is explained in the agreement with the initial offer and the paperwork that comes with the first shipment.

I worked for this company for 3 years and this is the problem we saw. People just see a great offer and don't take the time to read everything. So for those that were sent it as a gift, yes, in particular, it looks like a scam as you didn't order any of it in the first place. You can also just order as you need it. Gevalia is not out to scam anyone, people just fail to take the time to read everything. It's a great company, with great coffee.

I placed my account on hold, shipments to resume on 11/20/2009. I received shipments dated 10/16 and 9/02. They were left, in my absence. They provide no assistance in returning those shipments, they sit unopenned. Now, I am receiving dunning notices, and threats to my credit.

I asked to speak with a supervisor who basically told me the same thing. No apoligies--just "can do nothing". I feel the advertisement is just a scam. I did not receive the items as promised. I obligated myself to 2 future coffee purchases, which I will do. After that however I will NEVER deal with these people again.

I bought one of the Gevalia coffee makers at a yard sale for $5.00. It is the best coffee maker I have ever used..the coffee is piping hot. would never give my credit card number for automatic deductions.

Stay away from the "Gevalia" company. They are quit the Scam Artist. I received a shipment I did not order nor want. I refused the order and had it returned unopened. The postal worker assured me no one would be charged for the return. I have received several bills for the shipment, which I had not ordered!!! I made several phone calls regarding the bill. The first call, I was told that she would remove the charge. But that was not the case. After a couple more calls to Gevalia, I was told the charge was for the shipment from their warehouse to my home. Mind you, I never sent in an order. I searched their policies and nowhere did I find anything about this charge.

After several phone calls trying to resolve this problem, I received a letter stating that they were going to take action on the $5.95 if not paid immediately. After 4 more phone calls and each time going over the policies, I finally found the listing for this charge in their "Guarantee" section stating they would refund the charges of a returned order "less shipping and handling". In the "Shipping" section it states "All coffee club orders are subject to a $5.95 shipping charge, regardless of the quantity of coffee purchased.". Remember, I said I did make an order.I finally paid the bill, just to get them off my back and because I was tired of going over this problem. Stay away from them.

I saw an to get a free 12-cup coffeemaker, 4 coffee, a mug and a stainless steel scoop. All I would have to pay is 29.95$. I noticed that when I got the package that I was automatically enrolled into a coffee program. I called customer service and they told me that once I receive my product that I could cancel at anytime with no penalties. I received my product and called to cancel it.

Then I noticed a second charge on my credit card account and I immediately called customer service. I got the complete run around. First it was their system was updating and they could not access my account to call back in 1-2 hours, then 2-4 hours, then call back the next day, then call back in 24-48 hours. I was beyond upset and now when I call the phone hangs up or if I ask to speak to a supervisor the phone hangs up. Very rude, and unprofessional.

Of course it seems that I cannot retrieve my money. I have disputed the charge with my credit card company and of course this is going to take longer than I thought. This has caused me to be very scared because I just found out I have a disease and now I have to get medicine that is very expensive and I was saving the money on my card to try and buy the medicine and now I will not be able too.

Several months ago I took advantage of the free coffee maker deal from Gevalia and their recurring delivery service. Ultimately, the frequency was too much too soon, but I have called them back to readjust on two separate occasions, and they have been most helpful and accommodating. I'm not 100% crazy about the coffee maker after using it for a while, (and so have since switched back to using my great Krups machine); however, the experiences I've had with Gevalia have always been to my satisfaction. Even the experience I had today; whereby, I received a recent shipment and would like to exchange it. So I called Gevalia and the customer service rep (once again) was most apologetic (even though it wasn't their fault) and offered to let me exchange it for free by sending me a return label. How great is that! They have a great product. It's just that if you don't monitor your delivery frequency or schedule, time can get away from you and you may end up with too much too soon like I did.

I am a household of two and like Gevalia coffee. We get a shipment about every three months. My debit card got debited for 41.50 for some winter blend we do not want and did not order. I called custmer service and the person told me that since I was preferred customer ( in other words my credit card went through)Gevalia billed me and sent there winter blend they are going to credit my debit card for the $41.50. Are ther no checks and balances when someone uses your debit or credit card

I will now have to change my account numbers and go through the hassel of changing everything connected to them. At this time I only see one charge of $28.90

Did not order shipment of coffee. Returning shipment unopened.

The exact same thing that happened to Christopher of Pensacola, FL July 25, 2009, just happened to me yesterday. Scary. I had to cancel my credit card.

An un-solicited offer.

GevaliaCoffee@unspotted.earnworm.info

i am a senior and there was an offer for a coffee and coffee cup for $4.50 i was told i could order and cancel at anytime. before i could find how to order i received the same order i had originally made and i called to tell them i didn't order and was sending it back. i was told not to send it back but they would just charge me $8 for the mistake. i said okay.

last month they sent me an email telling me that they were sending me an order if i did not cancel it that day by midnite (im not really remembering the exact time) i called in the afternoon and they told me it was to late to cancel. how could that be i asked. this was this september. they said they had already sent out the order and charged it to my visa debit card they had on file. i told them i would be returning the package because i did not order it being $28.00 the person i was talking to told me not to return it until i called them.

i found that i had an overdraft on my bank. i did not know why since all of orders were paid. they had lied they had not entered the cost into my account until October 2. the month after. i have not received the package. i went to the bank to ask if i could have my card removed from them. the manager told me they had many complaints and that it was difficult to do so. i have to close my account. i get social security and other items direct deposited.

i do not get social security until the second wendesday of the month so i am now in the position of having to pay $32 overdrafts until then. i have read similar complaints amidst the kudo reports on this website. can we be helped. long time ago this was a good company that is why i joined. the woman who was the ceo was very honest. what happened?

they said they had already sent out the order and charged it to my visa debit card they had on file. i told them i would be returning the package because i did not order it being $28.00 the person i was talking to told me not to return it until i called them. i found that i had an overdraft on my bank. i did not know why since all of orders were paid. they had lied they had not entered the cost into my account until October 2. the month after.

i have not received the package. i went to the bank to ask if i could have my card removed from them. the manager told me they had many complaints and that it was difficult to do so. i have to close my account.

I took advantage of the promotiion for $14.95. When I received my coffee maker in the mail, I called customer service and cancelled my membership. They were very kind and professional. I don't want to receive coffee every month so I just order it when I want to treat myself to yummy coffee. I had no problems.

Maybe someone is scamming Gevalia???

I ordered the Gevalia coffee maker for $14.95 w/ two coffees. My parents did this several years ago and their coffee maker lasted 5 years. We are very happy w/ our purchase.

Today a coffee maker and two boxes of tea from Gevalia arrived at my address that I had not purchased. An invoice was included and said $14.95 will be charged to your Visa card and future shipments were scheduled. A quick search online showed other people had experienced the same thing, had their credit card charged and had problems getting their money back. I checked my credit card balance online and found my card was in fact charged.

I immediately called the 800 number listed on the Gevalia invoice to find out how this order was placed and my credit card was charged without my knowledge. I spoke with a representative who was quick to cancel the account but could not explain how an order I did not make was shipped and charged to me. He did say the order was associated with the email address: chrchrchr@ml.com which is not mine. A second representative (Andy employee #643113) stated that "they" (Gevalia) have a software program that retrieves names and billing addresses from credit card numbers, but could not say how my credit card number was acquired. Andy admitted the charge was fraudulent, but was unable to provide written confirmation to that fact.

Although I have been told my credit card will be refunded, I submitted a dispute for the charge with my credit card company. Other online complaints about this company say refunds are difficult to receive.

I did have a problem with the first rep i talked too saying io was forever cut off but i got it solved vy talking to a manager and she looked up my record and found that the shipment had been returned and was still in the warehouse after7 years so she is sending it back to me for nothing and i odered limited edition and i will soon order seasonal flavors, i also ordered 2 crown collection coffees african moom and morani savannah, i am so happy and delighted, if you have a problem speak to the head honcho, the or she will straighten it out and hopefully your coffee experiance will be a good one the shipments that is 7 years old is four of the european coffeehouse collection cafe speil, cafe anto greco, cafe le precupe and cafe rappenrsweil, I wonder how this 7 year old coffee will taste, so gevalia cares about every customer thats pretty nice of them to hold a shipment for 7 years, i don't use credit cards with them i don't like banks, i use checks, so i love my gevalia and remember don't knock it till you try it, where in the world can you go and try coffee from far off places or off the beaten path,

I received a card with a pre selected coffee pot and coffee selection and all i had to do was select what i wanted with a sticker and a check mark and send in 29.95 which i did and never received the pot or the coffee

I wanted to try their offer (free coffee maker and mug plus some coffee). The order was processes. Then I received a cancellation saying the offer was only for specific people (not me, and who knows who). Gevalia said some site used their offer without authorization. Well I had ordered from their site!!! I sent a letter of complaint but they never answered.

Sorry for those of you who have had some negative experiences, as for me, it is th best coffee and customer service around.

I had ordered Gevalia Coffee and it came with a free coffeemaker between 1 year and 1-1/2 years ago. Until recently, I had been using another coffee maker. When that machine stopped working in the beginning of April 2009, I began using the Gevalia coffee maker. The coffee tasted funny. I tried bottled water, tap water, and filtered water, but nothing helped. When I contacted Customer Service at Gevalia, they basically told me that since it is outside the warranty period, there was nothing they could do for me. They did say I was welcome to order another one from Gevalia. As if this was a solution! I am not happy with this suggestion.

I have been ordering their coffe for about two years now and it's great. The website allows you to keep track of all your orders, you can suspend it if needed. The best tasting coffee and great experience. Never used customer service, because everything is available online. People that are complaining should make sure that they are not having issues with their identity being stolen or whatever. I can't believe these complaints. Gevalia coffee and all of the other products that they offer are great.

We've continued to receive invoices from Gevalia even though we canceled our account four months ago. We call customer service, and they say our account is zero. We get another bill threatening a collection agency, and when we call customer service they'll say it is for a different account. We've asked for an audit history, and they cannot provide one. We've paid all of the outstanding bills and are now being billed for products we did nto receive. No one at Gevallia can look at our account and give us an accounting of what was sent, what was billed, and what was sent. It is a scam!

i tried to order online in responce to an advertisement... each of four times it said failed. so i called, only to be told they do not accept debit cards. well, they sure got my money for the stuff... 4 times the $18.65! their product leaves a bad taste in my mouth...and ive NEVER tried it. caveat coffee emptor!

Today, 5/8/09 I received a shipment from this company Gevalia. I had no idea what it is. I opened the box to find a coffee maker & other items. The packing invoice states that I was billed $14.95 to my credit card. I have never ordered from this company. I called the number on the invoice to see who ordered this. All I was told was that it was ordered online, but no other info was available. The representative said she would cancel my account & stop future shipments. I ask again "how" this happened when I have never even heard of this company. She just repeated that she would cancel the acct & I can keep the package at no obligation. I do not want the package. The next thing I will find is another shipment of this coffee that I do not want & didn't order in the first place. How can this company get by with this? This is illegal & theft by this company. Any legal advice would be great.

I can't believe what I'm hearing about Gevalia Coffee Company. I have had nothing but the BEST experience with this company. First the free coffee maker,I've had eight years now and it still works great ! The coffee isn't always the best because its all different kinds. Some people just like the norm. I can't say enough about the Honey Ginsing Mint Tea, it's the best, tastiest pick me up in the middle of the day or evening. I enjoy the full bodied coffees but don't care for the special addition exotic blends as they are very strong and a bit bitter. As for constant shipments, you can control that. I get shipments 3 times a year and I can change that and what is in my shipment,coffee or tea or both, half the amount or double the amount,they don't read the fine print. This enrolls you in the program for daily shipments until you stop them. If it's coming in your mailbox, check to see if someone in your home ordered without your knowledge. As for the past eight years I have been a member, it's been a wonderful experience. Just like everything else, do your homework, don't just dis something if it don't go the way you think it should. If you become a member and decide you'd rather not be after a few shipments, call and cancel, they will fix you right up.

I was shocked when I read the entry from Dave of Sierra Vista AZ (03/27/09)... I too had the SAME exact experience. After being out of town for few months, with my mail I discovered a Gevalia box. I had NEVER heard of this company before. Inside the box was a coffee maker and a few other items. I barely looked because I didn't want it and wanted to send it back. I NEVER OPENED AN ACCOUNT WITH GEVALIA.

I called Gevalia and was informed that I was charged $28.90 for the contents of the first box. I was also told that I was about to be charged for a second shipment for $34.95. I told her that I did not want ANY of it, that I wanted my card credited and that I wanted this account CLOSED. The rep obliged. She CLAIMS that I will be credited for both amounts.

I asked if I could send the first box back she said that I could keep it. I asked what I should do with the shipment that was on its way, she said that I could stick it back in the mail. I too asked for a confirmation or transaction number and she told me that she could not give me one. So the only thing that I got was her name which probably isn't even real. THIS IS ABSOLUTELY OUTRAGEOUS. OUTRAGEOUS. How is/has Gevalia gotten away with this???!!!

I noticed a charge on my bank statement for $28.90 for Gevalia coffee, which I had never heard of, which was linked to my debit card. I found the company online and called the 800 number. When I told them that I had not ordered the coffee, nor had I even heard of their company, they were polite and 'cancelled' the charge to my debit card, but wanted me to send them a letter stating that this was a fraudulent charge along with 'proof' of the charge.

The next day, I received the box from Gevalia along with an invoice, charged to my name and address, stating that the $28.90 would be charged to my Visa (of course the invoice was printed before my phone call). However, when I talked to them again, this time they told me that they would cancel my account with them, refund my money (I had immediately cancelled my debit card w/my bank after my first phone call to Gevalia), they would cancel any further shipments to me, and as a way to make it up to me, I could keep the box and its contents. I asked if there was any way for them to send me, in writing, something that guaranteed their promises to cancel my account, refund, etc., etc., at which time the lady said No. When I asked her how this order was placed (by phone or by their website), how they got my debit card number, address, and how they validated this order to ensure it was a valid order by the acutal card holder, she said there was no way to know.

Although I cannot prove this, but in researching 'customer complaints against Gevalia Coffee', I found an awful lot of others who have had their credit card used to create accounts with Gevalia and had unauthorized order placed and charged against their card.

I am concerned that Gevalia is somehow 'acquiring' people's credit card numbers without the owner's permission!

I have been a Gevalia subscriber for over 20 years, since the mid 1980's. I belong to their regular program and also to their Limited Edition program. Gevalia is by far the best tasting coffee I have ever had. Nothing else is even close. I have had several of their coffee makers and grinders, and have had no issues with anything. In fact, I have 2 or 3 free ones that I've never even used. I have had one of their free makers in use for several years, used every day. I have sent Gevalia frequently as gifts, and it has always been well received. Gevalia is a great company, I am a continued loyal subscriber. They do, however, need to hire someone who knows something about web site design to work on their web site. Their site is clumsy and difficult to use. But I can easily live with that.

None whatsoever - Great company, I am a loyal and satisfied customer.

Contacted Geavali- told us to throw away the coffee maker and they would send a replacement. The new coffee make came yesterday.....same problem. Metal and or plastic taste. Caustic?- well it sure can't be healthy if there is something coming thru the system and causing this taste flavor. Contacted the company again and they said they would send another..I stated I didn't think that would resolve the problem and asked they substitute a different model. Nope- can't do that.

damages? loss? we stopped using it before any injury or illness happened, to us. Continued use would definetly cause to upset stomachs and unforeseen problems. Depending on the problem and the source of plastic and metal compromising the operating of the coffee maker...the results can be various depending on the user.

I've had nothing but good experiences with Gevalia for over 30 years. Their gift products have always served well for many years because we've always used distilled water only and cared for them (carafes, cups and makers) AND cleaned them with white vinegar regularly. The makers are NOT cheap. NO coffeemaker can survive hard, mineral-laden water.

The coffee is great--especially using good water!--but we enjoy variety. When we switch to Starbucks or another delivery service, we've never had a problem cancelling our service or returning to Gevalia when we crave their coffee once again. I don't recall ever needing to request a refund, but I believe that the company probably has rules about a time limit for refunds. They've been in business a very long time and are definitely NOT a scam.

Their coffee pots last about 3 months and then do not work. I tried 3 of them. they are cheap and their coffee gives me heartburn.

wasted my time and money

Box delivered to my door yesterday from Gevalia. Unexpected. Box appears to contain coffee. Invoice within shipping envelope says $14.95 will be charged to my American Express card for this shipment and all future monthly shipments.

I did not order this coffee. I called Gevalia and said I didn't order it. CSR agreed to reverse the charge.

I asked how this happened and he ignored the question, simply reporting that my Amex Card would be credited. I then asked how he got my Amex Card number & he ignored that question as well, again saying my card would be credited. I then called Amex and learned that no charge had yet been put through; they advised I check again in a week or two.

Gevalia is not entitled to my Amex account info & I suspect this scam is probably illegal but I have no idea what to do next to see that it is shut down. And, almost equally disturbing, one of the three or four coffee companies I do business with has quite probably sold my personal information.

I had received an offer from Gevalia Coffee to try their speciality blends and receive a free coffee maker for $10. with no obligation to buy anything.

I received the coffee maker and coffee and we tried them for a week. We decided that they were not special enough for the price they were, to order, so I emailed them to cancel my account on March 15, 2006. They acknowledged my cancellation on March 19, 2006.

On April 19, 2006, I came home to find that my roomate had signed for a package for me and it was from Gevalia.

I am so angry at them for doing this. They had over a month to remove me.

I am a recent right leg amputee and it is extreamly dificult for me to get around. Also, I won't pay UPS to send it back to them.

My guess is that they do this to a lot of people figuring that they will just pay for it because it came.

purchased Gevalia coffee maker drip pot in June 2004. Two months ago, the on/off switch came loose, last week, it finally came off and wouldn't turn the pot on. My daughter got a shock putting the button back on, which was totally out of the unit. We gave up, the pot is junk. Bought it at Tuesday Morning in Chico, and they have a 45 day return policy, even if the item is a killer, its not returnable. In other words they do not stand behind the stuff they sell.

I also purchased two steam irons that are cord free to use in sewing, and they also are junk, leak and ruin the fabric. Tuesday Morning said sorry, not returnable, over the 45 days limit. This store complex also has weird open for business days, closed for weeks, up to months, then opens on Tuesday mornings when ever to sell their merchandise. I have had a problem in returning items because the store is closed for inventory or re stocking shelves. a true case of buyer beware. At least WalMart acknowledges the junk they sell and if it breaks down, gives you your money back.

I have a useless coffee maker that is willing to give me electrocution along with the coffe. I also have two irons that leak like the Titanic and are about of the same quality. I am out money for coffee maker, two irons, gas to carry the junk back to the store, and no refund, even with register receipts.

On 2/17/02 I sent $10.00 towards an introductory offer for a free coffee pot and (2) mugs, and purchase (2) bags of coffee. After a couple of weeks I called concerning the order status, I was told by Customer Service the order should have gone out, but didn't, and they would send it UPS for a Thursday delivery. On Monday, next week, I called and was told the order was on backorder and that it was never going to be shipped UPS. I asked for the order to be cancelled and to have my money returned to me. I have made numerous calls to get my money back. Every time they say it's being processed.

I cannot get my money back. I have talked to (4) supervisors, (Wendy, Alanna, Jennifer, and James)along with numerous Customer Service Reps. and I feel like I am getting the run around.

I am made to feel as though I shouldn't be concerned over $10.00, but it's my money and they have no right to keep it. I was misled and lied to. I want my money back.